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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6140 Views

0 replies

7 likes

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  • 7 likes

My Spotify won't open

Whenever I try to open my Spotify it closes immediately has anyone had this problem before ??

Casual Listener

Whenever I try to open my Spotify it closes immediately has anyone had this problem before ??

jr25

Casual Listener

373 Views

2 replies

0 likes

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  • 2 replies
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Android app not fully opening/spotify app isn't responding

Hi there For the last few days my spotify premium on my samsung s5 has not been working. I've tried deleting cache, factory reset, i've tried the SD card thing and nothing is working. Please please please tell me how i can get my app to work. Don't m...

Newbie

Hi there   For the last few days my spotify premium on my samsung s5 has not been working. I've tried deleting cache, factory reset, i've tried the SD card thing and nothing is working.  ...

361 Views

0 replies

0 likes

  • 361 Views
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Solved!! Problemas samsung galaxy s5

Desde la actualización del 5 de octubre dejo de funcionar la app en los samsung galaxy s5, soy usuario premium y viendo que esta app lanza actualizaciones asi sin hacer pruebas para que los usuarios las hagan y vernos afectados por sus mal programaci...

Newbie

Desde la actualización del 5 de octubre dejo de funcionar la app en los samsung galaxy s5, soy usuario premium y viendo que esta app lanza actualizaciones asi sin hacer pruebas para que los usuarios ...

adomiz

Newbie

7846 Views

26 replies

4 likes

Samsung Galaxy S5 Spotify
  • 7846 Views
  • 26 replies
  • 4 likes

Samsung galaxy s5 can't find Spotify

Hi! I can't find Spotify on the play store on my samsung s5, and when I go to download it from the browser it says that it's incompatible with my device... Any ideas?

Casual Listener

Hi! I can't find Spotify on the play store on my samsung s5, and when I go to download it from the browser it says that it's incompatible with my device... Any ideas?

MattSuda

Spotify Star

1200 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Solved!! Can't stream a whole local album

Please, can you all tell me why can't I stream a classic album from my country? I'm from Peru and i'm not able to stream the classic album "We All Together" by We All Together band, it's rare because a couple of months I am able to, but now the app s...

Casual Listener

Please, can you all tell me why can't I stream a classic album from my country? I'm from Peru and i'm not able to stream the classic album "We All Together" by We All Together band, it's rare because...

Rottame

Music Fan

522 Views

1 replies

0 likes

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  • 1 replies
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Spotify STOP WORKING

HI! guys need some serious help here my spotify just stop working from one day to the next, I already tried everything you have posted but nothing is coming out so I don't know what to do but for now I guess it 's GG to premium

Casual Listener

HI!    guys need some serious help here my spotify just stop working from one day to the next,  I already tried everything you have posted but nothing is coming out so I don't know w...

copo_xyz

Casual Listener

364 Views

2 replies

0 likes

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  • 2 replies
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Local Files on my PC won't play on my Android

I have an HTC One M8 running Lollipop Stock Android.Anyway, two days ago there was an update for Spotify on my phone, and now all of my local filed that I had synced to my computer as well as my phone won't play anymore on my phone. The songs are the...

Newbie

I have an HTC One M8 running Lollipop Stock Android. Anyway, two days ago there was an update for Spotify on my phone, and now all of my local filed that I had synced to my computer as well as my ph...

227 Views

0 replies

0 likes

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Issue with stared playlist

Brief description of the issue: I cannot add songs to my stared playlist anymore.Steps to reproduce the issue: search a song and select add to playlist.What steps you’ve tried already: I tried reinstalling Spotify I also tried adding somgs from other...

Casual Listener

Brief description of the issue: I cannot add songs to my stared playlist anymore. Steps to reproduce the issue: search a song and select add to playlist. What steps you’ve tried already: I tried re...

zany130

Casual Listener

235 Views

1 replies

0 likes

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I am unable to log into my account

I need help logg ing into my account the email that I have linked to my account is no lone r active so when I try to reset my password the email doesn't come to me. How can I get thay fixed? My username is twistedwrench...

Casual Listener

I need help logg ing into my account the email that I have linked to my account is no lone r active so when I try to reset my password the email doesn't come to me. How can I get thay fixed? My usern...

Twistedwrench

Casual Listener

393 Views

4 replies

0 likes

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  • 4 replies
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Spotify keeps creating picture folder with Spotify icon

Phone is galaxy S6 edge+ android version 5.1.1I installed Spotify and for some reason Spotify keeps creating a folder in my pictures with nothing but a Spotify icon picture.I have a screenshot and will try to upload it.I have tried to Uninstall and r...

Casual Listener

Phone is galaxy S6 edge+ android version 5.1.1 I installed Spotify and for some reason Spotify keeps creating a folder in my pictures with nothing but a Spotify icon picture. I have a screensho...

Jrod82782

Casual Listener

516 Views

1 replies

0 likes

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  • 1 replies
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Your Music coming back to the top.

So, Im having this problem since monday. When Im navigating through "your music" and choose a song that starts playing, the moment I press home button and get back to the app, the list that i scrolled down at which point is back at the top. It bother...

Newbie

So, Im having this problem since monday. When Im navigating through "your music" and choose a song that starts playing, the moment I press home button and get back to the app, the list that i sc...

318 Views

0 replies

0 likes

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Downloading songs for offline

I just started having the problem of not being able to download any songs to my phone. My SD card has plenty of storage sapce but as of about a week ago all my spotify says is "downloading 0 out of x amount completed". Occasionally it would download ...

Newbie

I just started having the problem of not being able to download any songs to my phone. My SD card has plenty of storage sapce but as of about a week ago all my spotify says is "downloading 0 out of x...

camillo75

Community Legend

483 Views

1 replies

1 likes

  • 483 Views
  • 1 replies
  • 1 likes

Solved!! No funciona la app para Samsung galaxy s5

Hola! Con la última actualización la aplicación se cierra. Reinicie el teléfono, la desinstale y la volví a instalar, e incluso eliminé todos los datos de caché pero sigue igual. Soy usuario premium y no la puedo usar!!

Regular

Hola! Con la última actualización la aplicación se cierra. Reinicie el teléfono, la desinstale y la volví a instalar, e incluso eliminé todos los datos de caché pero sigue igual. Soy usuario premium ...

noemuro

Newbie

8731 Views

64 replies

4 likes

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  • 4 likes

Solved!! Isnt Working

I dont know what is going on , but I cant open my Spotify, It open then close, only on my android, its normal on computer, already made the normal procced ( re-install - restart ), My phone is S5 .

Casual Listener

I dont know what is going on , but I cant open my Spotify, It open then close, only on my android, its normal on computer, already made the normal procced ( re-install - restart ), My phone is S5 .

MaryS

Roadie

1068 Views

6 replies

1 likes

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  • 6 replies
  • 1 likes

Solved!! esperando para descargar

En uno de mis tres dispositivos en los que descargo mis listas de reproduccion, queda en "Esperando para descargar" y nunca descarga. Como puedo solucionar este problema, por favor, he buscado y no encuentro que inconveniente tengo.

Newbie

En uno de mis tres dispositivos en los que descargo mis listas de reproduccion, queda en "Esperando para descargar" y nunca descarga. Como puedo solucionar este problema, por favor, he buscado y no e...

Danielo861

Casual Listener

90492 Views

15 replies

5 likes

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Is there a user manual: q: android album play all songs in order

I find the UI confusing and irritating. I'm really on the fence about keeping with Spotify. (The Roku app problems are really disappointing, and now these issues on Android... arrgh!) My current biggest issue is trying to load and play albums, as alb...

Newbie

I find the UI confusing and irritating.  I'm really on the fence about keeping with Spotify.  (The Roku app problems are really disappointing, and now these issues on Android... arrgh!) &n...

338 Views

0 replies

0 likes

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Premium account works on one device but not the other

So. I have a premium account that was connected to my laptop and my phone. My phone broke and I had to replace it. I downloaded Spotify and put my account in, and I was placed under Spotify free. So I checked the forums and logged in and out and chec...

Newbie

So. I have a premium account that was connected to my laptop and my phone. My phone broke and I had to replace it. I downloaded Spotify and put my account in, and I was placed under Spotify free. So ...

486 Views

0 replies

1 likes

  • 486 Views
  • 0 replies
  • 1 likes

Default player (especialy bluetooth)

How to set Spotify as a default player? I would like to set Spotify as a default player to be able start or reasume playing by Start button in bluetooth device. There is no such option in Spotify. I have installed Default App Manager and Spotify does...

Casual Listener

How to set Spotify as a default player?   I would like to set Spotify as a default player to be able start or reasume playing by Start button in bluetooth device. There is no such option in Sp...

1131 Views

0 replies

4 likes

  • 1131 Views
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Recently Played Section Problem

I don't know if it happens only to me or it is a common feature of recently played section on android platform. The problem is: When I tap on some recently played album or artist, I can only see my saved songs of that album or artist(if there are any...

Newbie

I don't know if it happens only to me or it is a common feature of recently played section on android platform. The problem is: When I tap on some recently played album or artist, I can only see my s...

Usemyemail27450

Regular

782 Views

1 replies

1 likes

Android
Recently Played
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  • 1 replies
  • 1 likes

Login(?) failure

Hi.I have a problem with connecting on Spotify on a Samsung deviceYesterday, I could listen to music like I ever did, on a premium account. Nothing strange or any bugs (sometimes ap closing, but nothing harmful)But this morning, I received the messag...

Regular

Hi. I have a problem with connecting on Spotify on a Samsung device Yesterday, I could listen to music like I ever did, on a premium account. Nothing strange or any bugs (sometimes ap closing, but ...

miguedrive

Gig Goer

755 Views

6 replies

0 likes

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