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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

209754 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 209754 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

559335 Views

78 replies

3 likes

  • 559335 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

462148 Views

575 replies

39 likes

Account
Free
  • 462148 Views
  • 575 replies
  • 39 likes

Interferences on listening

Hi.So here's the problem ... I have a nexus 5 and a spotify premium account, and for about a month, when I'm listening music with my headset there's interferences. But only with headsets and only on Spotify ( I tested 3 headsets and there is no probl...

Newbie

Hi. So here's the problem ... I have a nexus 5 and a spotify premium account, and for about a month, when I'm listening music with my headset there's interferences. But only with headsets and only...

119414246

Newbie

812 Views

1 replies

1 likes

interferences
Nexus 5
  • 812 Views
  • 1 replies
  • 1 likes

Solved!! Mystery Device and music suddenly available on my app.

I was listening to music at work over my bluetooth speaker like I doa lmost every night, and i noticed it was stopping and changing to some weird mexican msic constantly. When I looked closer, some Asus Device was available (I dont own any asus devic...

Casual Listener

I was listening to music at work over my bluetooth speaker like I doa lmost every night, and i noticed it was stopping and changing to some weird mexican msic constantly. When I looked closer, some A...

DasPeter

Community Legend

746 Views

4 replies

0 likes

  • 746 Views
  • 4 replies
  • 0 likes

Cannot sign on with phone

Hello I reset password. I can sign into account at spotfy.com but when I go to phone and key in new password says user name or password not found

Newbie

Hello I reset password. I can sign into account at spotfy.com but when I go to phone and key in new password says user name or password not found

kbrooksc

Community Legend

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Spotify still not saving to ad card

I have uninstall, cleared cahe date etc. looked for the coded data file, not existent on my phone, reinstalled and its still not saving to my sd card, I've formatted the sd card, I've got 14gb spare. What else can I do?

Newbie

I have uninstall, cleared cahe date etc. looked for the coded data file, not existent on my phone, reinstalled and its still not saving to my sd card, I've formatted the sd card, I've got 14gb spare....

woodandrew90

Roadie

465 Views

1 replies

0 likes

sd card
  • 465 Views
  • 1 replies
  • 0 likes

Shuffle repeats quite a bit for me.

I decided to make only one playlist which currently has racked up over 1500 songs. I've noticed that I will get quite a lot of song repeats during one session. For example, I'll hear "song a" then about 15 songs later, it'll play again. It's extremel...

Newbie

I decided to make only one playlist which currently has racked up over 1500 songs. I've noticed that I will get quite a lot of song repeats during one session. For example, I'll hear "song a" th...

351 Views

0 replies

0 likes

  • 351 Views
  • 0 replies
  • 0 likes

Switch between offline and online

Why is there no switch to allow me to go online when I have an internet connection? The "offline" switch appears when I'm online, but disappears otherwise, forcing me to try searching for something to get it to prompt the "go online" option. Can't we...

Regular

Why is there no switch to allow me to go online when I have an internet connection?  The "offline" switch appears when I'm online, but disappears otherwise, forcing me to try searching for somet...

woodandrew90

Roadie

1175 Views

3 replies

0 likes

  • 1175 Views
  • 3 replies
  • 0 likes

Solved!! using google play gift card to get premium account

Ive read that it is possible to get a premium memvership by using a google play gift card but i dont know how. Can anyone write the steps how to do it please. I got my google play gift card just to get a premium membership but now i dont know how to ...

Newbie

Ive read that it is possible to get a premium memvership by using a google play gift card but i dont know how. Can anyone write the steps how to do it please. I got my google play gift card just to g...

rossano_desimon

Newbie

40578 Views

4 replies

2 likes

Gift Card
google play
Troubleshooting
  • 40578 Views
  • 4 replies
  • 2 likes

Music stops playing : THIS WORKS (for me)

Since the last update to the app, I have been having the issue with music stopping mid-track (playing offline, not linked to internet/wifi or Bluetooth).Completely random, might cut out on the first track, or the tenth, or not at all.Using LG G3 and ...

Roadie

Since the last update to the app, I have been having the issue with music stopping mid-track (playing offline, not linked to internet/wifi or Bluetooth). Completely random, might cut out on the...

Killavirus

Casual Listener

1526 Views

3 replies

1 likes

  • 1526 Views
  • 3 replies
  • 1 likes

SD Card Saving problem.

Hi everyone. First of all I'm sorry for my bad English if I'm writing badly. And this is my first post! YEY!!! Anyway I have a problem (wow nice suprise). I'm using Sony Xperia M4 Aqua and I used 4 GB sd card. Last week I changed my SD card (16 GB). ...

Newbie

Hi everyone. First of all I'm sorry for my bad English if I'm writing badly. And this is my first post! YEY!!!   Anyway I have a problem (wow nice suprise). I'm using Sony Xperia M4 Aqua and I...

11155112320

Newbie

608 Views

1 replies

1 likes

  • 608 Views
  • 1 replies
  • 1 likes

Spotify won't download on my phone

My spotify app kept crashing so i uninstalled it, however now when i try to download it again from the play store 'error: -24' appears and it won't download succesffuly. I've contacted google play and they think it's a problem with spotfy as i can do...

Newbie

My spotify app kept crashing so i uninstalled it, however now when i try to download it again from the play store 'error: -24' appears and it won't download succesffuly. I've contacted google play an...

jean3601

Community Legend

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Takes forever to get some music playing

If I just want to hit "shuffle play" and get some random music playing from my offline library, I often have to wait several minutes just to get the shuffle play button to appear after navigating to "all songs." There should be a shortcut. I shouldn'...

Regular

If I just want to hit "shuffle play" and get some random music playing from my offline library, I often have to wait several minutes just to get the shuffle play button to appear after navigating to ...

369 Views

0 replies

0 likes

  • 369 Views
  • 0 replies
  • 0 likes

bought premium but still on free division

Hey, I bought spotify premium today 01/11/2015 but I have still not been transferred to the premium, I lie still in free. money has been pulled out of my bank account, I need help. Whether you do it on premium or so I must politicize report their fir...

Newbie

Hey, I bought spotify premium today 01/11/2015 but I have still not been transferred to the premium, I lie still in free. money has been pulled out of my bank account, I need help. Whether you do it ...

DasPeter

Community Legend

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Playlists are no longer available offline

A couple times in the past week when I've powered down my Samsung Galaxy S5 and then powered up again, I found that my Spotify playlists that were previously Available Offline, were no longer Available Offline. Checking my SD card it still shows that...

Gig Goer

A couple times in the past week when I've powered down my Samsung Galaxy S5 and then powered up again, I found that my Spotify playlists that were previously Available Offline, were no longer Availab...

woodandrew90

Roadie

844 Views

3 replies

0 likes

  • 844 Views
  • 3 replies
  • 0 likes

Solved!! Me hicieron el cargo del servicio pero no tengo premium

Pase los datos de mi tarjeta y salió un aviso sobre un problema con mi tarjeta de crédito que lo intentará otra vez y que no me preocupara pues no se hizo ningún cargo pero el cargo si se hizo y no tengo premium

Casual Listener

Pase los datos de mi tarjeta y salió un aviso sobre un problema con mi tarjeta de crédito que lo intentará otra vez y que no me preocupara pues no se hizo ningún cargo pero el cargo si se hizo y no t...

Krenros

Casual Listener

951 Views

2 replies

1 likes

  • 951 Views
  • 2 replies
  • 1 likes

spotify doesn't play on mobile app through speakers

I am trying to play spotify on the mobile app through headphones or speakers when I connect through the headphone jack. How do I get it to play through the speaker?

Newbie

I am trying to play spotify on the mobile app through headphones or speakers when I connect through the headphone jack. How do I get it to play through the speaker?

Noragreene

Casual Listener

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Spotify can't find the chromecast

Hey,I bought the new chromecast but in the list of available devices it doesn't show up. Has anyone an idea why?

Newbie

Hey, I bought the new chromecast but in the list of available devices it doesn't show up. Has anyone an idea why?

djmikeystrange

Roadie

668 Views

1 replies

0 likes

  • 668 Views
  • 1 replies
  • 0 likes

Spotify app doesn't play on Samsung A3

HiToday my Spotify app won't play on my Samsung A3.Is there an issue with Spotify servers or something else?I deleted and reinstalled the app and issue is still happening.I would appreciate any help on this, thanks!

Newbie

Hi Today my Spotify app won't play on my Samsung A3. Is there an issue with Spotify servers or something else? I deleted and reinstalled the app and issue is still happening. I would appreciate a...

648 Views

0 replies

0 likes

  • 648 Views
  • 0 replies
  • 0 likes

Volume fluctuation Nexus 5X + bluetooth headset

I use the Brainwavz Blu-100 bluetooth headset. When Eq in Spotify is on and I skip between songs or skip forward within the song the volume increase drasticly for few seconds and then restores to normale. Why?

Casual Listener

I use the Brainwavz Blu-100 bluetooth headset. When Eq in Spotify is on and I skip between songs or skip forward within the song the volume increase drasticly for few seconds and then restores to nor...

491 Views

0 replies

0 likes

  • 491 Views
  • 0 replies
  • 0 likes

If I get spotify student can my husband log on from his phone and use it

If I get spotify student can my husband log on from his phone and use it while I am using it on my phone?

Newbie

If I get spotify student can my husband log on from his phone and use it while I am using it on my phone?

Nico

Community Legend

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Samsung S5 wifi disconnecting

For the last few weeks, when I try to listen to Spotify in my Samsung S5, the wifi automatically disconnects and my phone reverts to LTE. I've tried reinstalling the app and clearing cache. My ISP is Shaw and the modem i'm using is a Cisco DCP 3825. ...

Newbie

For the last few weeks, when I try to listen to Spotify in my Samsung S5, the wifi automatically disconnects and my phone reverts to LTE. I've tried reinstalling the app and clearing cache. My ISP is...

496 Views

0 replies

0 likes

  • 496 Views
  • 0 replies
  • 0 likes