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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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7 likes

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Solved!! S5 no working

I can not use the app on my S5 WHAT HAPPPENS?

Casual Listener

I can not use the app on my S5 WHAT HAPPPENS?

Daniel

Community Legend

680 Views

5 replies

0 likes

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playlist not working

HiMy spotify playlist doesn't stay in the same spot where i left it when i close the app or lock my phone - everytime i go back into my playlist it automatically goes to the top of the playlist even if i was listening to songs at the bottom, any help...

Newbie

Hi My spotify playlist doesn't stay in the same spot where i left it when i close the app or lock my phone - everytime i go back into my playlist it automatically goes to the top of the playlist e...

274 Views

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New update

Since I installed the new update (5/10) spotify wont work..When I start spotify fit starts to load then the screen turns black and then it stops to wok and chrash.I have tried to reinstall the app 2 times but it does'nt work.. can u help me?

Casual Listener

Since I installed the new update (5/10) spotify wont work.. When I start spotify fit starts to load then the screen turns black and then it stops to wok and chrash. I have tried to reinstall the ap...

Mawlinsamuelsso

Casual Listener

683 Views

4 replies

0 likes

Android App
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Artists' songs not saved anymore in my Android devices

I had a lot of albums saved on my Spotify account. Eventually, all the songs were not saved anymore on my Spotify app in a MotoG 2nd gen.: I can see my list of artists, with 0 songs each. However, they are stil there on my Windows Spotify client. I s...

Casual Listener

I had a lot of albums saved on my Spotify account. Eventually, all the songs were not saved anymore on my Spotify app in a MotoG 2nd gen.: I can see my list of artists, with 0 songs each. However, th...

281 Views

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Top 50 Offline

I want to listen offline to the "Top 50" list from other countries, but I can't find the option to follow that lists, or to make them available offline in the Android appI'm using version 3.8.0.800 (By the way, I'm trying this on a premium account)

Casual Listener

I want to listen offline to the "Top 50" list from other countries, but I can't find the option to follow that lists, or to make them available offline in the Android app I'm using version 3.8....

755 Views

0 replies

1 likes

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Spotify stop playing songs with 1 second left.

Brief description of the issue:Spotify stop playing songs with 1 second left. It happens when just streaming or a downloaded playlist offline or radio. I tried changing settings like crossfade and playing without pauses. Also reinstalled the whole ap...

Newbie

Brief description of the issue: Spotify stop playing songs with 1 second left. It happens when just streaming or a downloaded playlist offline or radio.   I tried changing settings like cross...

662 Views

0 replies

0 likes

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Samsung android

Two quick questions. I have recently obtained a Samsung Galaxy J1. I down loaded spotify and it has recognised my account and my playlists are all there. When in offline mode it will not open. 1. How do I add my phone to my spotify account? 2.How do ...

Casual Listener

Two quick questions.  I have recently obtained a Samsung Galaxy J1. I down loaded spotify and it has recognised my account and my playlists are all there. When in offline mode it will not open....

560 Views

0 replies

0 likes

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Wrong statement

Sppotify states in a commercial: if you watch this sponsered video you can listen to music for 30 min without commercials.This is not true! I get commercials all the time.What is wrong with spotify?Kris

Newbie

Sppotify states in a commercial: if you watch this sponsered video you can listen to music for 30 min without commercials. This is not true! I get commercials all the time. What is wrong with spoti...

180 Views

0 replies

0 likes

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Se cierra

Hace tres días que cuando intento abrir spotify se me cierra inesperadamente a los 2 segundos desde mi s5 y no lo puedo usar. Tengo el servicio pago y no me esta sirviendo... ya intente desinstalaandolo y volviéndolo a instalar...reiniciando el celul...

Newbie

Hace tres días que cuando intento abrir spotify se me cierra inesperadamente a los 2 segundos desde mi s5 y no lo puedo usar. Tengo el servicio pago y no me esta sirviendo... ya intente desinstalaand...

Davisil04

Newbie

6682 Views

10 replies

18 likes

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  • 10 replies
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My Spotify won't open

Whenever I try to open my Spotify it closes immediately has anyone had this problem before ??

Casual Listener

Whenever I try to open my Spotify it closes immediately has anyone had this problem before ??

jr25

Casual Listener

377 Views

2 replies

0 likes

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Android app not fully opening/spotify app isn't responding

Hi there For the last few days my spotify premium on my samsung s5 has not been working. I've tried deleting cache, factory reset, i've tried the SD card thing and nothing is working. Please please please tell me how i can get my app to work. Don't m...

Newbie

Hi there   For the last few days my spotify premium on my samsung s5 has not been working. I've tried deleting cache, factory reset, i've tried the SD card thing and nothing is working.  ...

371 Views

0 replies

0 likes

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Solved!! Problemas samsung galaxy s5

Desde la actualización del 5 de octubre dejo de funcionar la app en los samsung galaxy s5, soy usuario premium y viendo que esta app lanza actualizaciones asi sin hacer pruebas para que los usuarios las hagan y vernos afectados por sus mal programaci...

Newbie

Desde la actualización del 5 de octubre dejo de funcionar la app en los samsung galaxy s5, soy usuario premium y viendo que esta app lanza actualizaciones asi sin hacer pruebas para que los usuarios ...

adomiz

Newbie

7899 Views

26 replies

4 likes

Samsung Galaxy S5 Spotify
  • 7899 Views
  • 26 replies
  • 4 likes

Samsung galaxy s5 can't find Spotify

Hi! I can't find Spotify on the play store on my samsung s5, and when I go to download it from the browser it says that it's incompatible with my device... Any ideas?

Casual Listener

Hi! I can't find Spotify on the play store on my samsung s5, and when I go to download it from the browser it says that it's incompatible with my device... Any ideas?

MattSuda

Spotify Star

1213 Views

3 replies

1 likes

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Solved!! Can't stream a whole local album

Please, can you all tell me why can't I stream a classic album from my country? I'm from Peru and i'm not able to stream the classic album "We All Together" by We All Together band, it's rare because a couple of months I am able to, but now the app s...

Casual Listener

Please, can you all tell me why can't I stream a classic album from my country? I'm from Peru and i'm not able to stream the classic album "We All Together" by We All Together band, it's rare because...

Rottame

Music Fan

530 Views

1 replies

0 likes

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Spotify STOP WORKING

HI! guys need some serious help here my spotify just stop working from one day to the next, I already tried everything you have posted but nothing is coming out so I don't know what to do but for now I guess it 's GG to premium

Casual Listener

HI!    guys need some serious help here my spotify just stop working from one day to the next,  I already tried everything you have posted but nothing is coming out so I don't know w...

copo_xyz

Casual Listener

375 Views

2 replies

0 likes

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Local Files on my PC won't play on my Android

I have an HTC One M8 running Lollipop Stock Android.Anyway, two days ago there was an update for Spotify on my phone, and now all of my local filed that I had synced to my computer as well as my phone won't play anymore on my phone. The songs are the...

Newbie

I have an HTC One M8 running Lollipop Stock Android. Anyway, two days ago there was an update for Spotify on my phone, and now all of my local filed that I had synced to my computer as well as my ph...

230 Views

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Issue with stared playlist

Brief description of the issue: I cannot add songs to my stared playlist anymore.Steps to reproduce the issue: search a song and select add to playlist.What steps you’ve tried already: I tried reinstalling Spotify I also tried adding somgs from other...

Casual Listener

Brief description of the issue: I cannot add songs to my stared playlist anymore. Steps to reproduce the issue: search a song and select add to playlist. What steps you’ve tried already: I tried re...

zany130

Casual Listener

239 Views

1 replies

0 likes

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I am unable to log into my account

I need help logg ing into my account the email that I have linked to my account is no lone r active so when I try to reset my password the email doesn't come to me. How can I get thay fixed? My username is twistedwrench...

Casual Listener

I need help logg ing into my account the email that I have linked to my account is no lone r active so when I try to reset my password the email doesn't come to me. How can I get thay fixed? My usern...

Twistedwrench

Casual Listener

397 Views

4 replies

0 likes

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Spotify keeps creating picture folder with Spotify icon

Phone is galaxy S6 edge+ android version 5.1.1I installed Spotify and for some reason Spotify keeps creating a folder in my pictures with nothing but a Spotify icon picture.I have a screenshot and will try to upload it.I have tried to Uninstall and r...

Casual Listener

Phone is galaxy S6 edge+ android version 5.1.1 I installed Spotify and for some reason Spotify keeps creating a folder in my pictures with nothing but a Spotify icon picture. I have a screensho...

Jrod82782

Casual Listener

518 Views

1 replies

0 likes

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Your Music coming back to the top.

So, Im having this problem since monday. When Im navigating through "your music" and choose a song that starts playing, the moment I press home button and get back to the app, the list that i scrolled down at which point is back at the top. It bother...

Newbie

So, Im having this problem since monday. When Im navigating through "your music" and choose a song that starts playing, the moment I press home button and get back to the app, the list that i sc...

321 Views

0 replies

0 likes

  • 321 Views
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