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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6319 Views

0 replies

7 likes

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30 Day Limit for Offline Review

Why does the following apply: You can sync a maximum of 3,333 songs per device and stay offline for up to 30 days. Also, after the 30 days, how long do you have to wait before your device can be offline again?

Newbie

Why does the following apply: You can sync a maximum of 3,333 songs per device and stay offline for up to 30 days. Also, after the 30 days, how long do you have to wait before your device can be offl...

Skellingtor

Community Legend

551 Views

1 replies

0 likes

30 Day Offline Usage
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Can Spotify start with album screen automatically?

I am using Tasker to automatically launch the Spotify app on my Android device and making it play as well. But I really would like it to please automatically go to the screen with the album cover. Can this be done?

Newbie

I am using Tasker to automatically launch the Spotify app on my Android device and making it play as well. But I really would like it to please automatically go to the screen with the album cover. Ca...

208 Views

0 replies

0 likes

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new password

Having trouble in logging inI know i got premium subcrition cannot play my selection. And lots of advertising.

Newbie

Having trouble in logging in I know i got premium subcrition cannot play my selection. And lots of advertising.

367 Views

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Bug in Android version 3.8.0.800 - Playlist resets to beginning when screen locked

Hi. I cannot find where to report bugs so here goes. I just updated to 3.8.0.800 on my Note 4 running Android 5.1.1. Problem description: I'm halfway down a playlist, picking songs I like to play and then keep browsing, I lock the screen with the pow...

Music Fan

Hi.   I cannot find where to report bugs so here goes. I just updated to 3.8.0.800 on my Note 4 running Android 5.1.1.   Problem description: I'm halfway down a playlist, picking songs ...

405 Views

0 replies

2 likes

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Can log in to app but then will not open. Have tried all solutions but nothing working

Can log into app but then will not open. Have reinstalled and restarted several times. Have tried without sd card and have cleared cache and data. Samsung sayig its not the ohone but issue with the app. Can log in and use on other devices. Spotify we...

Casual Listener

Can log into app but then will not open. Have reinstalled and restarted several times. Have tried without sd card and have cleared cache and data. Samsung sayig its not the ohone but issue with the a...

309 Views

0 replies

0 likes

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Can't open spotify on samsumg galaxy 5

It used to work fine then kept freezing. So I uninstalled then reinstalled the version available from Google play. But I think my phone can't manage with this latest new version. As it homepage opens then just closes. How can I get the previous versi...

Casual Listener

It used to work fine then kept freezing. So I uninstalled then reinstalled the version available from Google play. But I think my phone can't manage with this latest new version. As it homepage opens...

320 Views

0 replies

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No reproduce ninguna cancion

Tenía una cuenta premium y ahora que estoy de nuevo en free no me deja escuchar ninguna cancion. Selecciono cualquier cancion, sea la que sea y no hace nada. Si le doy aleotorio si llega a reproducir, vi un problema con el streaming en alta calidad p...

Newbie

Tenía una cuenta premium y ahora que estoy de nuevo en free no me deja escuchar ninguna cancion. Selecciono cualquier cancion, sea la que sea y no hace nada. Si le doy aleotorio si llega a reproducir...

Daniiela

Newbie

1231 Views

1 replies

1 likes

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User name, etc. where is it?

On my desktop app my username appears on the top right corner. Where is it on the (Galaxy note 10-2014) tablet (nothing in the top right corner)? How do I get to it?

Regular

On my desktop app my username appears on the top right corner.   Where is it on the (Galaxy note 10-2014) tablet (nothing in the top right corner)? How do I get to it?   &nbs...

kbrooksc

Community Legend

372 Views

1 replies

0 likes

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Playlist en attente

Ma playlist me veut pas se synchroniser, je suis "en attente de synchronisation alors que je suis en connexion Wi-Fi et en premier...

Newbie

Ma playlist me veut pas se synchroniser, je suis "en attente de synchronisation alors que je suis en connexion Wi-Fi et en premier...

865 Views

0 replies

2 likes

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Uninstalling all my songs

Hi first of all I'm sorry for m'y english, i'm french and on Android, so m'y smartphone does not know english. Well i have a big problème right now. It's been since something like 2months that regulary all m'y musics, or like half of all are being un...

Newbie

Hi first of all I'm sorry for m'y english, i'm french and on Android, so m'y smartphone does not know english. Well i have a big problème right now. It's been since something like 2months that regula...

349 Views

0 replies

0 likes

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Goodbye Spotify? Shuffle not working (Mac, Windows, Android)

So Got this problem for a while(a very huge while, thought I had a post on it but apparently not) and Im wondering if I should try my luck some other place. Almost since the dawn of time, my spotify want only to use shuffle on about 40songs pr playli...

Music Fan

So Got this problem for a while(a very huge while, thought I had a post on it but apparently not) and Im wondering if I should try my luck some other place.   Almost since the dawn of time, my...

337 Views

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0 likes

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Solved!! Spotify opens and closes after new update on android

Hello everyone, this is my first post in here. I am a premium member of Spotify. After the new update 3.8.0.800 on android, my spotify opens and closes all the time. When I open the Spotify app, it launches and then closes after a few secounds and I ...

Newbie

Hello everyone, this is my first post in here. I am a premium member of Spotify.   After the new update 3.8.0.800 on android, my spotify opens and closes all the time. When I open the Spotify ...

Nessi

Newbie

674 Views

2 replies

0 likes

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To download? (Premium)

I like a song and want to download it. but when i try to download it, spotify downloads all the songs i did like.

Newbie

I like a song and want to download it. but when i try to download it, spotify downloads all the songs i did like.

242 Views

0 replies

0 likes

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Premium I paid but have not received

I do not know if this is the right place to ask for help, however I'm concerned. For efetuei payment for the ticket, but not fired a premium account. Continue as a free trial of User. Please help me if possible. (I'm with proof)I do not speak English...

Newbie

I do not know if this is the right place to ask for help, however I'm concerned. For efetuei payment for the ticket, but not fired a premium account. Continue as a free trial of User. Please help me ...

kbrooksc

Community Legend

354 Views

1 replies

0 likes

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frusturating

how come i pick a song on a group of songs and then as i browsing i pick a diff song but it wont just go to that song i have to like completely go to that artist cant just press play or once i try to change song i click stop on the bottom and try to ...

Newbie

how come i pick a song on a group of songs and then as i browsing i pick a diff song but it wont just go to that song i have to like completely go to that artist cant just press play or once i try to...

286 Views

0 replies

0 likes

stupid
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"Waiting to download"

Yesterday all of my downloaded content was no longer available offline. Now when I am conncted to a network the tracks are clearly queued up to download but nothing happens... it just says "waiting to download". This in on a Samsung Galaxy S4, spotif...

Casual Listener

Yesterday all of my downloaded content was no longer available offline.  Now when I am conncted to a network the tracks are clearly queued up to download but nothing happens... it just says "wai...

Daniel

Community Legend

1359 Views

5 replies

0 likes

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Solved!! S5 no working

I can not use the app on my S5 WHAT HAPPPENS?

Casual Listener

I can not use the app on my S5 WHAT HAPPPENS?

Daniel

Community Legend

672 Views

5 replies

0 likes

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playlist not working

HiMy spotify playlist doesn't stay in the same spot where i left it when i close the app or lock my phone - everytime i go back into my playlist it automatically goes to the top of the playlist even if i was listening to songs at the bottom, any help...

Newbie

Hi My spotify playlist doesn't stay in the same spot where i left it when i close the app or lock my phone - everytime i go back into my playlist it automatically goes to the top of the playlist e...

270 Views

0 replies

0 likes

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New update

Since I installed the new update (5/10) spotify wont work..When I start spotify fit starts to load then the screen turns black and then it stops to wok and chrash.I have tried to reinstall the app 2 times but it does'nt work.. can u help me?

Casual Listener

Since I installed the new update (5/10) spotify wont work.. When I start spotify fit starts to load then the screen turns black and then it stops to wok and chrash. I have tried to reinstall the ap...

Mawlinsamuelsso

Casual Listener

675 Views

4 replies

0 likes

Android App
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