Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35976 Views
  • 64 replies
  • 25 likes
  • 35976 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874110 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874110 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Android 5.0.1 Probleme

Seit dem vorletzten Update von Spotify habe ich nur Probleme unter Android.Das Programm startet nicht vernünftig und hängt sich im Betrieb dauernd auf, wenn das Tablet aus dem Ruhezustand genutzt wird.Ich habe als letzte Instanz sogar schon mein Tabl...

  • Newbie
  • Seit dem vorletzten Update von Spotify habe ich nur Probleme unter Android. Das Programm startet nicht vernünftig und hängt sich im Betrieb dauernd auf, wenn das Tablet aus dem Ruhezustand genutzt w...
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

Music randomly stopping

If my Samsung Galaxy S5 is locked and in my pocket, it randomly stops playing, it says it's still playing but no music is playing. How can I fix this problem?

  • Newbie
  • If my Samsung Galaxy S5 is locked and in my pocket, it randomly stops playing, it says it's still playing but no music is playing. How can I fix this problem?
  • 213 Views
  • 0 replies
  • 1 likes
  • 213 Views
  • 0 replies
  • 1 likes

Share song function doesnt allow me to select from my followers or people i follow - only on mobile

Previously when sharing a song with one of my followers via the direct message option it would let me type in a letter and it would immediately bring up all followers or people i follow who have that letter as the first letter in their username. Allo...

  • Newbie
  • Previously when sharing a song with one of my followers via the direct message option it would let me type in a letter and it would immediately bring up all followers or people i follow who have that...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Music Stops

Hellu, When I listen to music, The music stopp from nowhere. Why is that?

  • Newbie
  • Hellu, When I listen to music, The music stopp from nowhere. Why is that?
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Problems since the latest update

I am new to these forums, so please excuse me if I am posting in tbe the wrong place. My Spotify is randomly closing. When I do click the X to close it keeps playing and I have to manually shut it down in the settings of my phone. The app keeps playi...

  • Newbie
  • I am new to these forums, so please excuse me if I am posting in tbe the wrong place.    My Spotify  is randomly closing. When I do click the X to close it keeps playing and I have t...
  • Nico
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Spotify Problem

My spotify application irradically stops playing music whether I am playing offline music, listening to radio stations, or even just streaming music. I have already tried logging out and back in again, reinstalling the app and trying a different netw...

  • Newbie
  • My spotify application irradically stops playing music whether I am playing offline music, listening to radio stations, or even just streaming music. I have already tried logging out and back in agai...
  • SlowT1
  • Casual Listener
  • 388 Views
  • 1 replies
  • 1 likes
  • Music stops irradically.
  • 388 Views
  • 1 replies
  • 1 likes

Ayudaaa urgeee

Descarge la promosion de spotify de 3 meses por 9 pero no me llega mi comprobante de pago y ya lo retiraron de mi cuenta 2 veces ayudenmeeeee que piedo hacer

  • Newbie
  • Descarge la promosion de spotify de 3 meses por 9 pero no me llega mi comprobante de pago y ya lo retiraron de mi cuenta 2 veces ayudenmeeeee que piedo hacer
  • driveflanger
  • Community Legend
  • 433 Views
  • 1 replies
  • 0 likes
  • Ayudaaaa
  • 433 Views
  • 1 replies
  • 0 likes

Spotify app randomly stops playing

I'm running the latest Android app (4.0.0.800) on a LG L40 (GSM) with Android 4.4.2.I always stream my Spotify music (premium account) with my wifi at home which is very stable. After more than one year with no problems since a few weeks Spotify is f...

  • Casual Listener
  • I'm running the latest Android app (4.0.0.800) on a LG L40 (GSM) with Android 4.4.2. I always stream my Spotify music (premium account) with my wifi at home which is very stable.   After more...
  • mconline
  • Newbie
  • 1210 Views
  • 2 replies
  • 0 likes
  • Android 4.4.2
    interrupted
    random stop
    stops playing
    wifi
  • 1210 Views
  • 2 replies
  • 0 likes

Keeps stopping every few songs....Sometimes

So I have had spotify for roughly 3 months now and a few weeks ago I began running into the problem of it stopping every few songs. It stops and when I look at my phone it has a random song showing and when I hit the next button it changes cover art ...

  • Newbie
  • So I have had spotify for roughly 3 months now and a few weeks ago I began running into the problem of it stopping every few songs. It stops and when I look at my phone it has a random song show...
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes

sporify does not work anymore after Android update

I just updated the Android OS to ver. 5.0 and now spotify does not work anymore.It tries to start but after some second of nothing it crash.Does anyone had the same problem?How did you solve it?

  • Newbie
  • I just updated the Android OS to ver. 5.0 and now spotify does not work anymore. It tries to start but after some second of nothing it crash. Does anyone had the same problem? How did you solve it?
  • Nico
  • Community Legend
  • 431 Views
  • 1 replies
  • 0 likes
  • Android update crashes
  • 431 Views
  • 1 replies
  • 0 likes

Stuttering playback through bluetooth speaker.

Spotify plays fine through the internal speaker and through my lg bluetooth headphones. However when I try to play through a bluetooth speaker I get constantly stuttering music that is not at all pleasant.How can I fix this?

  • Newbie
  • Spotify plays fine through the internal speaker and through my lg bluetooth headphones. However when I try to play through a bluetooth speaker I get constantly stuttering music that is not at all ple...
  • 361 Views
  • 0 replies
  • 1 likes
  • 361 Views
  • 0 replies
  • 1 likes

android auto not muting/pausing

Hello all,Is anyone else experiencing a problem using spotify on androidauto and playing messages? I'm using a pioneer 4100nex with Moto X Pure. Anytime I have spotify playing and I play a hangouts message or text the spotify doesn't pause or reduce ...

  • Newbie
  • Hello all, Is anyone else experiencing a problem using spotify on androidauto and playing messages? I'm using a pioneer 4100nex with Moto X Pure. Anytime I have spotify playing and I play a hangouts...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Long titles hard to read on mobile phones

On albums with classical music, the titles are often quite long and this becomes a problem on my mobile phone. For example, the titles of Bach's Christmas Oratorio all look like this on my Android: "Christmas Oratorio, BMW 248: Part X, X, Rezi... / A...

  • Casual Listener
  • On albums with classical music, the titles are often quite long and this becomes a problem on my mobile phone. For example, the titles of Bach's Christmas Oratorio all look like this on my Android: ...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Connect facebook account

I am unable to connect my Facebook account in the Spotify Android App. I get a message saying that this account is already connected.In spotify web player I can connect and non application.What can be, how to solve?

  • Casual Listener
  • I am unable to connect my Facebook account in the Spotify Android App. I get a message saying that this account is already connected. In spotify web player I can connect and non application. What c...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

I have to go online to continue playing offline playlist

Both on my previous phone (Samsung S3) and my current one (Sony Xperia Z3+) I have to bring the Spotify application to online mode before it remembers where to continue playing my offline playlist. This in spite of Spotify not having been online sinc...

  • Newbie
  • Both on my previous phone (Samsung S3) and my current one (Sony Xperia Z3+) I have to bring the Spotify application to online mode before it remembers where to continue playing my offline playlist. T...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Se realizo el pago pero mi cuenta no sirve

Quisiera saber cual es el problema y como puedo solucionarlo!! Hasta el día de antier lunes 16 de noviembre todo estaba a la perfección, pero el día de ayer me llego un correo de spotify que decía: como no pudimos tomar tu pago, hemos puesto tu suscr...

  • Newbie
  • Quisiera saber cual es el problema y como puedo solucionarlo!! Hasta el día de antier lunes 16 de noviembre todo estaba a la perfección, pero el día de ayer me llego un correo de spotify que decía: c...
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

Songs cut out in the middle and stop playing

When I have anything from my songs playing it stops playing in the middle and when I pull the app up the album art from 2-3 songs ago is displayed. When I minimize app and pull it back up the correct one is shown. The song that was playing is now bac...

  • Casual Listener
  • When I have anything from my songs playing it stops playing in the middle and when I pull the app up the album art from 2-3 songs ago is displayed. When I minimize app and pull it back up the correct...
  • Who_r_u_ppl
  • Casual Listener
  • 422 Views
  • 3 replies
  • 0 likes
  • 422 Views
  • 3 replies
  • 0 likes

Problemas na Assinatura Premiun

olá, fiz backup no meu celular e agora nao consigo entrar mais na minha conta, porém eu tinha assinatura premium e todos os emails que tento entrar da como invalido inclusive o do facebook. Alguem sabe me dizer se a minha assinatura foi cancelada aut...

  • Newbie
  • olá, fiz backup no meu celular e agora nao consigo entrar mais na minha conta, porém eu tinha assinatura premium e todos os emails que tento entrar da como invalido inclusive o do facebook. Alguem sa...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

Not closing after pressing the close button

I own a Samsung Note 5 device and i am a premium user.My problem is that when i open the bar with the notifications (while spotify running) and press the close button at spotify notification bar widget,it disappears fron the bar but the music continu...

  • Newbie
  • I own a Samsung Note 5 device and i am a premium user.My problem is that when i open the bar with the notifications (while spotify running) and press the close button at spotify notification bar widg...
  • Brandanweeks
  • Casual Listener
  • 228 Views
  • 2 replies
  • 0 likes
  • 228 Views
  • 2 replies
  • 0 likes

canciones sin reproducir

Una serie de canciones de cancerbero no se escuchan y no se descargan tampoco que se puede hacer en este caso??

  • Newbie
  • Una serie de canciones de cancerbero no se escuchan y no se descargan tampoco que se puede hacer en este caso??
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes