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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Spotify black screen at startup and exits

I have installed spotify for the 1st time on my samsung galaxy s5 and amdroid version 5.0. Signed up with my email (did not get any conf.email). Tried to start but only black screen and exits. I guess I gotta go back to youtube listening :(.

Newbie

I have installed spotify for the 1st time on my samsung galaxy s5 and amdroid version 5.0. Signed up with my email (did not get any conf.email). Tried to start but only black screen and exits. I gues...

Geonerd

Regular

799 Views

4 replies

0 likes

Crash
startup
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Spotify free not working on kindle fire hd

Spotify recently updated on my kindle fire and it is no longer working as spotify should on a tablet and is now treating it like a phone. Any ideas on a fix?

Casual Listener

Spotify recently updated on my kindle fire and it is no longer working as spotify should on a tablet and is now treating it like a phone. Any ideas on a fix?

410 Views

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Com.spotify.music image in gallery for Samsung s6 edge plus

About a week or two ago I started getting the spotify logo saved in my gallery under a folder com.spotify.music and I've deleted it and uninstalled/reinstalled spotify, but it keeps coming back. Anyone know what to do to get rid of this for good?

Casual Listener

About a week or two ago I started getting the spotify logo saved in my gallery under a folder com.spotify.music and I've deleted it and uninstalled/reinstalled spotify, but it keeps coming back. Anyo...

587 Views

0 replies

0 likes

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Airplay on android

spotify no se inicia, le doy a la aplicación y deja de funcionar, ya formatee el dispositivo a datos de fábrica pero nada, nose que hacer ya.. ayuda

Casual Listener

spotify no se inicia, le doy a la aplicación y deja de funcionar, ya formatee el dispositivo a datos de fábrica pero nada, nose que hacer ya.. ayuda

283 Views

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Lisa Hannigan' Sea sew vanished....

"You removed all the songs of this album" I didn't do anything but this -brilliant- album purely vanished into thin air... Question of copyright in her country??? A bad move??? I rsally need a explanation"....

Casual Listener

"You removed all the songs of this album" I didn't do anything but this -brilliant- album purely vanished into thin air... Question of copyright in her country??? A bad move??? I rsally need a explan...

318 Views

0 replies

0 likes

Premium
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App Fails to locate music after a reset

K, I have continuiously reported this time and time again, and you dumb little children, keep trying to say "its my hardware" or "its my SD card" I would like a phone number to a proper customer support, not some egocentric who refuses to help with t...

Roadie

K, I have continuiously reported this time and time again, and you dumb little children, keep trying to say "its my hardware" or "its my SD card" I would like a phone number to a proper customer supp...

Quentarus

Roadie

543 Views

1 replies

0 likes

fail
Fix
problem
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Can´t use my spotify when I am connected to wifi on my android

My spotify says that im offline when Im trying to use it in my mobile connected to wifi. When using mobile data it is working but as soon as I connect to wifi ,spotify stops working. There is nothing wrong with the wifi.

Newbie

My spotify says that im offline when Im trying to use it in my mobile connected to wifi. When using mobile data it is working but as soon as I connect to wifi ,spotify stops working. There is nothing...

297 Views

0 replies

0 likes

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Spotify doesn't work with android or windows, is there some kind of problem with my account?

I'm gonna use this template for this. Please try to understand my poor language skills... Brief description of the issue: I use spotify with my androidphone (sony xperia m2 aqua) and with my computer (win7). Now Spotify doesn't work with either one. ...

Newbie

I'm gonna use this template for this. Please try to understand my poor language skills...   Brief description of the issue:    I use spotify with my androidphone (sony xperia m2 aqu...

406 Views

0 replies

0 likes

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Downloaded files are missing, or not?

Hi everyone, recently I had a massive problem (we're talking about proper 1st world issues here) with my spotify on android. few days ago all of my downloaded playlists appeared to need to download all my songs again (the ✓ is grey) which means they ...

Newbie

Hi everyone,   recently I had a massive problem (we're talking about proper 1st world issues here) with my spotify on android.   few days ago all of my downloaded playlists appeared to ...

Rwjensn

Newbie

467 Views

1 replies

0 likes

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Offline playlists on Android only downloading on cellular, not WiFi

Recently offline playlists are only downloading when WiFi is off, cellular data is on and "download over 3G" is enabled. Playing music on WiFi works but songs to download sit on "waiting to download" until I turn the WiFi off and the cellular takes o...

Newbie

Recently offline playlists are only downloading when WiFi is off, cellular data is on and "download over 3G" is enabled. Playing music on WiFi works but songs to download sit on "waiting to download"...

226 Views

0 replies

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Solved!! Discover Weekly is still missing

I'm here since about 4 Weeks and i still don't have that Discover Weekly Playlist. I listen to a LOT of music and i love that feature so please help me I also can't find it under the "Browse" -> "Discover" Section.

Casual Listener

I'm here since about 4 Weeks and i still don't have that Discover Weekly Playlist. I listen to a LOT of music and i love that feature so please help me 😄      I also can't find it ...

Alexamorrigan

Casual Listener

1200 Views

3 replies

1 likes

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Spotify disregarding offline music

I got a playlist of about 3000 songs on my phone. this is about 30-40 GB in Extreme quality.About once every 2 weeks or sometimes once a week. my whole offline playlist appears undownloaded. But when i look at my storage still the 30-40GB is in use. ...

Casual Listener

I got a playlist of about 3000 songs on my phone. this is about 30-40 GB in Extreme quality. About once every 2 weeks or sometimes once a week. my whole offline playlist appears undownloaded. But wh...

TOM_VERLOOP

Casual Listener

379 Views

2 replies

0 likes

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problems with songs playing

While playing a song on my playlist summer songs fade out doesn't happen all the songs but quite a few of them is there a way to correct this

Casual Listener

While playing a song on my playlist summer songs fade out doesn't happen all the songs but quite a few of them is there a way to correct this

229 Views

0 replies

0 likes

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Stuck on Waiting to Download

I am trying to make a playlist available offline and have turned on download on cellular network but it still is saying Waiting to Download on the playlist. What's wrong?

Casual Listener

I am trying to make a playlist available offline and have turned on download on cellular network but it still is saying Waiting to Download on the playlist. What's wrong?

chachi69

Newbie

681 Views

1 replies

0 likes

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Can't Connect Spotify to Facebook

Your password reset link is not valid, or already used.Trying to reset my password so I can connect Spotify & Facebook, and aboveviscthe message I get.Karin A Johnson 213-840-9974

Newbie

Your password reset link is not valid, or already used. Trying to reset my password so I can connect Spotify & Facebook, and aboveviscthe message I get. Karin A Johnson 213-840-9974

276 Views

0 replies

0 likes

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Not working

My spotify hasn't been working on my android phone for a couple days. Tried deleting my app and re-installing but still not working. Any suggestions?

Newbie

My spotify hasn't been working on my android phone for a couple days. Tried deleting my app and re-installing but still not working. Any suggestions?

Fenbain

Newbie

503 Views

2 replies

0 likes

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Saved music gone

My spotify app keeps removing all my saved music?This is currently happening on a weekly basis. It has been going on for over a month!I have a galaxy alpha with the newest version of spotify. I'm also a premium user.I have reinstalled the app over a ...

Casual Listener

My spotify app keeps removing all my saved music? This is currently happening on a weekly basis. It has been going on for over a month! I have a galaxy alpha with the newest version of spotify. I...

kbrooksc

Community Legend

323 Views

1 replies

0 likes

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Spotify wont load

Hello, I am running Spotfy on a double din Android head unit with Kitkat 4.4. When I install the app it works without issue for a few days and than all of a sudden when it tries to launch it fails and returns to the android homescreen. If I do a full...

Visitor

Hello,   I am running Spotfy on a double din Android head unit with Kitkat 4.4. When I install the app it works without issue for a few days and than all of a sudden when it tries to launch it...

462 Views

0 replies

0 likes

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Android app downloading EVERYTHING!

Hello, I've been using spotify premium on my galaxy note 2 for years now but my phone memory is full of spotify albums and the phone is becoming unusable. I thought this would be easy to fix so I went into the app and deselected the 'available offlin...

Newbie

Hello, I've been using spotify premium on my galaxy note 2 for years now but my phone memory is full of spotify albums and the phone is becoming unusable.  I thought this would be easy to fix so...

kbrooksc

Community Legend

439 Views

1 replies

0 likes

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Solved!! Scrobbling / Last.fm support using Chromecast Audio

I would love to get a Chromecast Audio, but I really enjoy tracking my songs via Last.fm. Will the songs you listen to be scrobbled (i.e. submitted to last.fm) when you are streaming or casting via the Chromecast Audio? And if not, are there any work...

Music Fan

  I would love to get a Chromecast Audio, but I really enjoy tracking my songs via Last.fm. Will the songs you listen to be scrobbled (i.e. submitted to last.fm) when you are streaming or ...

SubzeroSC

Roadie

21861 Views

70 replies

71 likes

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  • 71 likes