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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1018 Views
  • 0 replies
  • 4 likes

My music songs wont load

Hi! Im having an issue with my music: songs not loading, I just have a blank screen as though I have no music. However my Albums and Artists will load, along with my playlists. Any help would be much appreciated! Thank you!

  • Casual Listener
  • Hi!    Im having an issue with my music: songs not loading, I just have a blank screen as though I have no music. However my Albums and Artists will load, along with my playlists.  ...
  • Nico
  • Community Legend
  • 493 Views
  • 3 replies
  • 0 likes
  • 493 Views
  • 3 replies
  • 0 likes

connecting to y computer

Hello I have a premium account on android with my operator and AC works very well by cons not find my playlists when I connect to my computer can anyone help me please ???

  • Newbie
  • Hello I have a premium account on android with my operator and AC works very well by cons not find my playlists when I connect to my computer can anyone help me please ???  
  • 255 Views
  • 0 replies
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  • 255 Views
  • 0 replies
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Radio plays the same Songs over and over again.

I am using Spotify now for more than 3 year but since a Feb months I have the Problem that the Radio Funktion doesn't work anymore. It plays only a Feb Songs and repeat that the hole time. It doesn't matter how I rate the Songs that doesn't effect th...

  • Casual Listener
  • I am using Spotify now for more than 3 year but since a Feb months I have the Problem that the Radio Funktion doesn't work anymore. It plays only a Feb Songs and repeat that the hole time. It doesn't...
  • user-removed
  • Not applicable
  • 3246 Views
  • 17 replies
  • 1 likes
  • 3246 Views
  • 17 replies
  • 1 likes

Solved!! Android Auto Voice Search Broken

When I try to initiate a voice search with Android auto, Spotify comes up with a "Spotify is not working right now" message. This also happens when the app first starts and I have to click out of it and reopen it a few times for it to work.

  • Roadie
  • When I try to initiate a voice search with Android auto, Spotify comes up with a "Spotify is not working right now" message. This also happens when the app first starts and I have to click out of it ...
  • SlamminScotty
  • Casual Listener
  • 4947 Views
  • 11 replies
  • 0 likes
  • Android
    android auto
  • 4947 Views
  • 11 replies
  • 0 likes

Android App: Loading on Startup

Hi guys, anyone else having the problem on Android where leaving the app, then going back into it will give you a frozen "loading" screen? I haven't found an Android specific thread for this (correct me if I'm wrong), but let me know if there's a fix...

  • Music Fan
  • Hi guys, anyone else having the problem on Android where leaving the app, then going back into it will give you a frozen "loading" screen?   I haven't found an Android specific thread for th...
  • radeksulc
  • Casual Listener
  • 685 Views
  • 1 replies
  • 1 likes
  • 685 Views
  • 1 replies
  • 1 likes

Information on how to release my app which uses the Spotify Android SDK

Hello all, I have an Android App which I have been working on for sometime, and I want to release it as I have a stable version now. How should I go about the release process, do I need Spotify to approve the app first. Thanks.

  • Newbie
  • Hello all,   I have an Android App which I have been working on for sometime, and I want to release it as I have a stable version now. How should I go about the release process, do I need Spot...
  • 202 Views
  • 0 replies
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  • 202 Views
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Solved!! What happened to Spotify? In the latest update, it won't let me play my own music. It picks songs.

Since the latest update , today is 4-15-15, Spotify won't let me play my own songs. It just picks its own songs. I really liked Spotify but now it is sucks. When I press on a song, the shuffle button flashes,when I press it, it doesn't do anything. P...

  • Newbie
  • Since the latest update , today is 4-15-15, Spotify won't let me play my own songs. It just picks its own songs. I really liked Spotify but now it is sucks. When I press on a song, the shuffle button...
  • TylerD75
  • Casual Listener
  • 10237 Views
  • 4 replies
  • 0 likes
  • 10237 Views
  • 4 replies
  • 0 likes

Phone crashes and restarts when playing Spotify

When I stream or play offline music with Spotify on my Galaxy s6 edge, the phone crashes frequently. It then restarts. I have tried uninstalling and reinstalling Spotify but it doesn't help.

  • Casual Listener
  • When I stream or play offline music with Spotify on my Galaxy s6 edge, the phone crashes frequently. It then restarts. I have tried uninstalling and reinstalling Spotify but it doesn't help.
  • Ruthie-ruthie
  • Casual Listener
  • 416 Views
  • 2 replies
  • 0 likes
  • 416 Views
  • 2 replies
  • 0 likes

Cannot download songs

Spotify has stopped downloading songs. I have uninstalled and reinstalled, and have plenty of free space. I have never had this issue before. My phone is running is android marshmallow.

  • Newbie
  • Spotify has stopped downloading songs. I have uninstalled and reinstalled, and have plenty of free space. I have never had this issue before. My phone is running is android marshmallow.
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

App instantly pauses and won't play songs

I'm on a Moto X, android 4.4.2, using the latest Spotify app. Whenever I pick a song, it won't play. So I hit play and I hear sound for about 1/10th of a second and it pauses. I hit play again, it pauses again. Over, and over and over.I've tried WiFi...

  • Casual Listener
  • I'm on a Moto X, android 4.4.2, using the latest Spotify app. Whenever I pick a song, it won't play. So I hit play and I hear sound for about 1/10th of a second and it pauses. I hit play again, it pa...
  • TacoThreat
  • Newbie
  • 6507 Views
  • 11 replies
  • 0 likes
  • 6507 Views
  • 11 replies
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Local files no longer syncing to my new android phone. Can somebody please help?

This was not an issue on my old android. 2 weeks ago I purchased a Samsung Galaxy Grand Prime phone. My old phone had maybe 30 local files in my playlist. I am a premium member and ever since I got the new android and downloaded spotify and logged in...

  • Newbie
  • This was not an issue on my old android. 2 weeks ago I purchased a Samsung Galaxy Grand Prime phone. My old phone had maybe 30 local files in my playlist. I am a premium member and ever since I got t...
  • 285 Views
  • 0 replies
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  • 285 Views
  • 0 replies
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Premium enden altough I payed

One month ago I bought Spotify Premium for three months for 99 cents but when I start Spotify now I can not use it as Premium Account anymore. So the first month everything worked properly like Premium should work but now it stopped for no reason. Wo...

  • Casual Listener
  • One month ago I bought Spotify Premium for three months for 99 cents but when I start Spotify now I can not use it as Premium Account anymore. So the first month everything worked properly like Premi...
  • jakesteell
  • Casual Listener
  • 426 Views
  • 2 replies
  • 0 likes
  • Premium
    premium doesnt work
  • 426 Views
  • 2 replies
  • 0 likes

account being double charged?

I have one account but I'm getting billed twice a month instead of once. I can't find any help anywhere and I'm not sure if it's an account I can't log into or of its an error of some sort.

  • Newbie
  • I have one account but I'm getting billed twice a month instead of once. I can't find any help anywhere and I'm not sure if it's an account I can't log into or of its an error of some sort.
  • 178 Views
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  • 178 Views
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Track keeps skipping on bluetooth headphones

Im running spotify 4.4.0.1008 on an LG G4. Works great on phoneand no issues on blue tooth in-car as well. No issues with plug-in headphones but when i sync to blue tooth heaphone it will only place 5 secs. Then continue to the next track. Headphones...

  • Newbie
  • Im running spotify 4.4.0.1008 on an LG G4. Works great on phoneand no issues on blue tooth in-car as well. No issues with plug-in headphones but when i sync to blue tooth heaphone it will only place ...
  • 328 Views
  • 0 replies
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  • 328 Views
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Spotify quits when my smartphone go to sleep

Hi, I recently discovered that Spotify app doesn't work anymore on my Galaxy Note I.When I shutdown the screen the app quits and sure, the music stops playing.Any idea?Thanks

  • Visitor
  • Hi,  I recently discovered that Spotify app doesn't work anymore on my Galaxy Note I. When I shutdown the screen the app quits and sure,  the music stops playing. Any idea? Thanks &nbsp...
  • user-removed
  • Not applicable
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

My phone don't play any songs

Yesterday, I bought 3 months premium on spotify.Everyrthing went smooth. I enjoyed my music but only for 10 minutes.I search for a song that I wanted to play and when I selected it I've saw notifaction'This song is not avaible'And It keep happening w...

  • Casual Listener
  • Yesterday, I bought 3 months premium on spotify. Everyrthing went smooth. I enjoyed my music but only for 10 minutes. I search for a song that I wanted to play and when I selected it I've saw notif...
  • jajos
  • Casual Listener
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Cannot sync All my music for offline listening in one tap via All Songs

I've seen a number of references to this feature, such as:http://lifehacker.com/spotify-can-now-sync-all-your-music-for-offline-listeni-1584793314 Even Spotify support told me via email this was true, only last week !!! So what's happening???? I have...

  • Regular
  • I've seen a number of references to this feature, such as: http://lifehacker.com/spotify-can-now-sync-all-your-music-for-offline-listeni-1584793314   Even Spotify support told me via email th...
  • Mannie3
  • Regular
  • 702 Views
  • 2 replies
  • 0 likes
  • all songs
    Playlists
  • 702 Views
  • 2 replies
  • 0 likes

Album art bug on android

Hello!I know that this is an issue that has been addressed before, but I haven't found a solution that works for me yet. I have spotify premium, and I added some local files to my macbookfrom google play, and from there downloaded the album to my and...

  • Newbie
  • Hello! I know that this is an issue that has been addressed before, but I haven't found a solution that works for me yet. I have spotify premium, and I added some local files to my macbookfrom googl...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
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No music control on lock screen: Huawei Ascend Mate 7

Hello! Every music player shows controls on my lock screen, except for Spotify. I would like to avoid using a third party lock screen app. My phone is running Android 5.1.1.Any help would be very much appreciated!Thanks in advance!

  • Casual Listener
  • Hello! Every music player shows controls on my lock screen, except for Spotify. I would like to avoid using a third party lock screen app. My phone is running Android 5.1.1. Any help would be very m...
  • ilmetallo
  • Newbie
  • 680 Views
  • 1 replies
  • 0 likes
  • 680 Views
  • 1 replies
  • 0 likes

Spotify not recognizing keyboard on Galaxy S5

All of the sudden when trying to search for a song etc... My keyboard appears but there is no reaction when touched. Keyboard works in all other apps. This is only an issue with Spotify. I've uninstalled and reinstalled to no avail.

  • Visitor
  • All of the sudden when trying to search for a song etc... My keyboard appears but there is no reaction when touched. Keyboard works in all other apps. This is only an issue with Spotify. I've uninsta...
  • thumperyz69
  • Casual Listener
  • 341 Views
  • 2 replies
  • 0 likes
  • 341 Views
  • 2 replies
  • 0 likes