Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
194447 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
535605 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
439080 Views
565 replies
37 likes
I have a US Samusung Galaxy S3 (android). I have a premium spotify subscription and I have 2 questions. 1. My understanding is that when I download a song or songs I will not be charged an additional amount over my monthly premium subscription...I am...
I have a US Samusung Galaxy S3 (android). I have a premium spotify subscription and I have 2 questions. 1. My understanding is that when I download a song or songs I will not be char...
Newbie
4868 Views
7 replies
0 likes
I recently switched from a S6 to a Nexus 5X and now I am unable to control the volume on my pc with my phone. When I try to increase the volume it pops up the volume control but it is stuck at 0.
I recently switched from a S6 to a Nexus 5X and now I am unable to control the volume on my pc with my phone. When I try to increase the volume it pops up the volume control but it is stuck at 0.
957 Views
0 replies
1 likes
I have been charged 3 times for a college subscription and I checked my spotify "subscription page" and it only says they took money once but my bank statement shows 3. What can I do to reverse that???
I have been charged 3 times for a college subscription and I checked my spotify "subscription page" and it only says they took money once but my bank statement shows 3. What can I do to reverse that?...
Newbie
1242 Views
5 replies
0 likes
Hi, I've just bought a new Galaxy S6, great. Loaded Spotify, and tried to log in. I keep getting the message "You've already got an account with this email address". I know that! I'm simply trying to login into it and can't find another way in. I use...
Hi, I've just bought a new Galaxy S6, great. Loaded Spotify, and tried to log in. I keep getting the message "You've already got an account with this email address". I know that!&nb...
Community Legend
1262 Views
3 replies
0 likes
Hi, Can't login to Spotify Android app on several devices (Nexus 7 and Samsung Galaxy S6). It's saying that either username or password in incorrect.I can login into webplayer with the same credentials without any issues. Thanks.
Hi, Can't login to Spotify Android app on several devices (Nexus 7 and Samsung Galaxy S6). It's saying that either username or password in incorrect. I can login into webplayer with the sam...
Casual Listener
1427 Views
1 replies
0 likes
Spotify works perfectly in my iPad but not on my phone, Samsung, it's weird Ik. I use the same account for each electronic but it only acts up on my phone. I'm thinking it's my phone but Idk how to fix that either.
Spotify works perfectly in my iPad but not on my phone, Samsung, it's weird Ik. I use the same account for each electronic but it only acts up on my phone. I'm thinking it's my phone but Idk how to f...
Community Legend
1209 Views
1 replies
0 likes
This morning I found all my offline albums gone on my app. Logged out and in again, but didn't help. Anyone any idea what happened, and any suggestions what I can do?ThxLars
This morning I found all my offline albums gone on my app. Logged out and in again, but didn't help. Anyone any idea what happened, and any suggestions what I can do? Thx Lars
Community Legend
355 Views
1 replies
0 likes
HiAfter installing the latest update for android the software started to shutdow after every 3 songs, i wonder if anybody else has noticed the sam thing???
Hi After installing the latest update for android the software started to shutdow after every 3 songs, i wonder if anybody else has noticed the sam thing???
Community Legend
575 Views
1 replies
0 likes
Hi there,I have spotify premium and use it on my Samsung S5. When I sync songs/playlists/anything on spotify to my phone it does not save. Every time I reopen the app all previously downloaded content is gone and needs to be downloaded. When I try to...
Hi there, I have spotify premium and use it on my Samsung S5. When I sync songs/playlists/anything on spotify to my phone it does not save. Every time I reopen the app all previously downloaded cont...
Casual Listener
557 Views
2 replies
0 likes
Why do some listed songs play anorher song when you play it? Example; LoCash song I Love This Life plays Shipwrecked when you select it?? What am I missing? Thanks.
Why do some listed songs play anorher song when you play it? Example; LoCash song I Love This Life plays Shipwrecked when you select it?? What am I missing? Thanks.
346 Views
0 replies
0 likes
Hi, I'm a premium user and earlier today upon my arrival to the mobile app for android found that all my radio stations were gone and in turn, the radio portion of the application would not load. I have since logged into the windows application to fi...
Hi, I'm a premium user and earlier today upon my arrival to the mobile app for android found that all my radio stations were gone and in turn, the radio portion of the application would not load. I h...
Composer
508 Views
1 replies
1 likes
Hello all, So, for the past year I've had issues with random static that occurs when I'm Streaming Spotify through a Bluetooth device (Bose Speaker, or Car's Bluetooth)At first I thought it was just the car's bluetooth stuff being a piece of junk, co...
Hello all, So, for the past year I've had issues with random static that occurs when I'm Streaming Spotify through a Bluetooth device (Bose Speaker, or Car's Bluetooth) At first I thought i...
Music Fan
9390 Views
2 replies
0 likes
Im trying to listen to some songs i have on my phone via spotify but they wont show up. And i also can't download playlists i made with tracks from my PC local files on my phone any ideas?
Im trying to listen to some songs i have on my phone via spotify but they wont show up. And i also can't download playlists i made with tracks from my PC local files on my phone 😞 any ideas?
283 Views
0 replies
0 likes
HolaHace unos meses me subscribi a spotify premium pero sin usuario ni contraseña... estuve usando el servicio premium y me cobraban de mi tarjeta de creditoLuego me pidieron crear un user y contraseña, lo cual realice pero perdi las opciones del ser...
Hola Hace unos meses me subscribi a spotify premium pero sin usuario ni contraseña... estuve usando el servicio premium y me cobraban de mi tarjeta de credito Luego me pidieron crear un user y cont...
278 Views
0 replies
0 likes
Does anyone know if this can be fixed? It skips at least 5 times during a song. Sometimes more, sometime less.
Does anyone know if this can be fixed? It skips at least 5 times during a song. Sometimes more, sometime less.
Community Legend
744 Views
5 replies
0 likes
Every once in a while when I'm listening to music, I'll notice that other devices are connected. Each time its a new device name, but its always another cellphone and in my recently played music I find a lot of hop hop and R&B that I never listened t...
Every once in a while when I'm listening to music, I'll notice that other devices are connected. Each time its a new device name, but its always another cellphone and in my recently played music I fi...
Spotify Star
4798 Views
4 replies
0 likes
Hi, When I travel to another country during a day I need to go into offline mode to avoid the horrible roaming prices. The problem with this is the fact that I loose my last.fm scrobbles and it would be very neat if those could be queued up and submi...
Hi, When I travel to another country during a day I need to go into offline mode to avoid the horrible roaming prices. The problem with this is the fact that I loose my last.fm scrobbles a...
Not applicable
1836 Views
3 replies
2 likes
Spotify Running is one of the best features of the app.I have been using it for months, now it's gone from the app.I have uninstalled the app and reinstalleed, and it is gone from the side menu, and yet I receive, when launching the app affter instal...
Spotify Running is one of the best features of the app. I have been using it for months, now it's gone from the app. I have uninstalled the app and reinstalleed, and it is gone from the side menu, ...
Community Legend
580 Views
1 replies
0 likes
Hi, I have a problem or bug very annoying, use the app for tablets on Android. My device is Nvidia Shield tablet K1. While listening to music (any sound quality imposed) if they are at maximum volume, the song pauses alone, instead decreasing the vol...
Hi, I have a problem or bug very annoying, use the app for tablets on Android. My device is Nvidia Shield tablet K1. While listening to music (any sound quality imposed) if they are at maximum volume...
Casual Listener
631 Views
1 replies
0 likes
Hola, mi cuenta de facebook esta creada como cuen ta spotify y no deja conectarla. Agradecería me ayudaran a solucionar este problema.
Hola, mi cuenta de facebook esta creada como cuen ta spotify y no deja conectarla. Agradecería me ayudaran a solucionar este problema.
Newbie
559 Views
3 replies
0 likes
