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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 842840 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 842840 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14351 Views
  • 1 replies
  • 0 likes
  • 14351 Views
  • 1 replies
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Solved!! Activate Crossfade option

Hi ! I´m just testing the premium option on my tablet. I can´t activate the crossfade since Connect option is activated. How can I change it. Crossfade option is really more interesting for me than Connect one. Thanks in advance !

  • Casual Listener
  • Hi !   I´m just testing the premium option on my tablet. I can´t activate the crossfade since Connect option is activated. How can I change it. Crossfade option is really more interesting for ...
  • Amarro
  • Community Legend
  • 1196 Views
  • 6 replies
  • 0 likes
  • 1196 Views
  • 6 replies
  • 0 likes

Samsung tab2 10.1

Hi!I have a samsung tab2 10.1 and when i try to install spotify it says that it is incompatible, and I can only find spotify by going through my browser. I can't find it on google play. Should have bought an iPad... Anyways I'm very great full for an...

  • Newbie
  • Hi! I have a samsung tab2 10.1 and when i try to install spotify it says that it is incompatible, and I can only find spotify by going through my browser. I can't find it on google play. Should have...
  • Daniel
  • Community Legend
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
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Spotify not working on my Android. Please help?

I am paying for Spotify Premium. I haven't been able to access the app on my phone for almost a month! It's saying 'Unfortunately Spotify has stopped' Any time I try to sign in. I have reinstalled the app and still isn't working, I am one very unhapp...

  • Casual Listener
  • I am paying for Spotify Premium. I haven't been able to access the app on my phone for almost a month! It's saying 'Unfortunately Spotify has stopped' Any time I try to sign in. I have reinstalled th...
  • Daniel
  • Community Legend
  • 1676 Views
  • 3 replies
  • 2 likes
  • 1676 Views
  • 3 replies
  • 2 likes

Device management gone ???

Spotify found something new to disappoint premium users.The device management (to manage which files to have off line) is gone without a warning. PS: When I play a song from my Walkman, the PC version shows what the walkman is playing.So the connecti...

  • Roadie
  • Spotify found something new to disappoint premium users. The device management (to manage which files to have off line) is gone without a warning.   PS: When I play a song from my Walkma...
  • WilliamOffline
  • Roadie
  • 375 Views
  • 3 replies
  • 0 likes
  • 375 Views
  • 3 replies
  • 0 likes

Solved!! persistant dropped playback

As of late, i have to tap the app to manually restart new song in playlist..kind of bothersome. It was suggested i un install and re install. But ! Ive got so many saved music and am worried i would have to rebuild every list..wish can "backup" list....

  • Music Fan
  • As of late, i have to tap the app to manually restart new song in playlist..kind of bothersome. It was suggested i un install and re install. But ! Ive got so many saved music and am worried i would ...
  • MattSuda
  • Spotify Star
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

friend messages

Hey! Does anybody know how to make my Android keep up with the private messages? The only way I can get messages (in the app not Web site) is on my PC... Not big crisis, just wondering.

  • Roadie
  • Hey! Does anybody know how to make my Android keep up with the private messages? The only way I can get messages (in the app not Web site) is on my PC... Not big crisis, just wondering.
  • TheItGyrl
  • Casual Listener
  • 364 Views
  • 2 replies
  • 1 likes
  • 364 Views
  • 2 replies
  • 1 likes

Can't swipe left... Now the **bleep**'s hitting the fan

Ok. You **bleep**ed up the desktop app. Removed functions just to say that they will be back. Because you had to add other stuff that no one wants.But now. Now I am REALLY unhappy. In swedish - since you are swedish - VAD I HELA HELVETE SYSSLAR NI ME...

  • Music Fan
  • Ok. You **bleep**ed up the desktop app. Removed functions just to say that they will be back. Because you had to add other stuff that no one wants. But now. Now I am REALLY unhappy. In swedish - s...
  • Skagerström
  • Music Fan
  • 1043 Views
  • 5 replies
  • 3 likes
  • 1043 Views
  • 5 replies
  • 3 likes

Student Discount

So I currently use Spotify Free and wanted to switch to Spotify Student. However when I follow the steps, it doesn't lead me to the fields where I fill in my college info. I thought maybe it was because my Facebook didn't have my student email, but I...

  • Newbie
  • So I currently use Spotify Free and wanted to switch to Spotify Student. However when I follow the steps, it doesn't lead me to the fields where I fill in my college info. I thought maybe it was beca...
  • Taylor
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
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Solved!! With the new spotify update, how do I sync local files to my android?

So yeah, I have no problem syncing songs off spotify for offline use but for some reason it wont sync local files. Is there anyway I can manually do this? Cheers.

  • Casual Listener
  • So yeah, I have no problem syncing songs off spotify for offline use but for some reason it wont sync local files. Is there anyway I can manually do this?   Cheers.
  • Hesinberg
  • Casual Listener
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Solved!! Spotify PC can't find my Android Phone

Spotify can't find my Android Phone, it doesn't show up in the Devices list and I can't sync my local MP3 playlists to it. Both the PC and Spotify are on the same network. Both Spotifys are logged in to the same account and can access the internet an...

  • Casual Listener
  • Spotify can't find my Android Phone, it doesn't show up in the Devices list and I can't sync my local MP3 playlists to it.   Both the PC and Spotify are on the same network. Both Spotifys ar...
  • anthony906
  • Newbie
  • 25040 Views
  • 22 replies
  • 0 likes
  • 25040 Views
  • 22 replies
  • 0 likes

pause randomly

Hello guys,i love your app, but it is pretty anoying, that my android app is pausing randomly every 20-30seconds! I erased all my devices, I erased all apps on my phone, tablet etc. I installed new app on android and still it is pausing randomly. I h...

  • Newbie
  • Hello guys, i love your app, but it is pretty anoying, that my android app is pausing randomly every 20-30seconds! I erased all my devices, I erased all apps on my phone, tablet etc. I installed new...
  • Daniel
  • Community Legend
  • 728 Views
  • 1 replies
  • 0 likes
  • 728 Views
  • 1 replies
  • 0 likes

Cancelling Subscription

I have an Android device. I need to cancel my subscription, but I don't know how.

  • Casual Listener
  • I have an Android device. I need to cancel my subscription, but I don't know how.
  • Daniel
  • Community Legend
  • 266 Views
  • 2 replies
  • 0 likes
  • 266 Views
  • 2 replies
  • 0 likes

Spotify reports that I have no internet connection

I have AT&T as a internet provider with a 4G LTE subscription. I have also been a premium subscriber for a long time since I dropped my satellite radio subscription. I previously had a LG G2 and it and Spotify played nicely for a long time. What I th...

  • Newbie
  • I have AT&T as a internet provider with a 4G LTE subscription.  I have also been a premium subscriber for a long time since I dropped my satellite radio subscription.  I previously had ...
  • Daniel
  • Community Legend
  • 1420 Views
  • 1 replies
  • 0 likes
  • 1420 Views
  • 1 replies
  • 0 likes

Some Sort of Glitch or Bug?

I have the Spotify App for my HTC One S. I am a Premium Member. For some reason, anytime I load the App now, an annoying white screen pops up with the green loading circle. It'll stay up and "loading for about 5-10 seconds and go away. Then about 10-...

  • Newbie
  • I have the Spotify App for my HTC One S. I am a Premium Member. For some reason, anytime I load the App now, an annoying white screen pops up with the green loading circle. It'll stay up and "loading...
  • Daniel
  • Community Legend
  • 714 Views
  • 1 replies
  • 0 likes
  • 714 Views
  • 1 replies
  • 0 likes

Can't swipe right to change tracks only left. Is there a fix?

For some reason the Spotify app no longer lets me swipe right to change tracks. I can only swipe left. I can swipe left and right when I do radio but lose the ability on my personal playlist. Is there a fix to this?

  • Casual Listener
  • For some reason the Spotify app no longer lets me swipe right to change tracks. I can only swipe left.  I can swipe left and right when I do radio but lose the ability on my personal playlist. ...
  • 3starorion
  • Casual Listener
  • 559 Views
  • 2 replies
  • 0 likes
  • Unlimited
  • 559 Views
  • 2 replies
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Won't Stream on anything other than wifi (telstra aus, using ipv4 apns)

As stated above, spotify will only stream on a wifi network, wont recognise my data connection (4g) I have a Galaxy S5 and am with the telstra network in Aus. I Have done lots of searching and have tried many other options (Uninstall, reinstall, wipe...

  • Casual Listener
  • As stated above, spotify will only stream on a wifi network, wont recognise my data connection (4g) I have a Galaxy S5 and am with the telstra network in Aus. I Have done lots of searching and have t...
  • Daniel
  • Community Legend
  • 753 Views
  • 1 replies
  • 0 likes
  • 753 Views
  • 1 replies
  • 0 likes

Terrible sound quality on asus zenfone 4

I have a Asus Zenfone 4 running spotify premium and it has terrible sound quality. I can tell the difference because spotify on my laptop sounds great. I am wondering what is causing this. I am pretty sure it is only a spotify issue. Any advice?

  • Casual Listener
  • I have a Asus Zenfone 4 running spotify premium and it has terrible sound quality. I can tell the difference because spotify on my laptop sounds great. I am wondering what is causing this. I am prett...
  • Daniel
  • Community Legend
  • 1135 Views
  • 2 replies
  • 0 likes
  • 1135 Views
  • 2 replies
  • 0 likes

Solved!! Nexus 5 Home Screen Widget GONE w/ Android Lollipop 5.1

I've seen posts about people not seeing the lock screen widget, but after a new install with Android 5.1 on my Nexus 5, going into my widgets for my homescreen, the Spotify widget is not in sight. I have uninstalled Spotify and reinstalled thinking t...

  • Music Fan
  • I've seen posts about people not seeing the lock screen widget, but after a new install with Android 5.1 on my Nexus 5, going into my widgets for my homescreen, the Spotify widget is not in sight. I ...
  • Daniel
  • Community Legend
  • 2535 Views
  • 5 replies
  • 0 likes
  • 2535 Views
  • 5 replies
  • 0 likes

Logging in on my phone shows no songs, and it keeps giving a Facebook pop-up

Hey guys,I recently bought a brand new OnePlus One, and when I log into my Spotify account, I first get a pop-up asking who on Facebook may see the posts Spotify wants to make. I dismiss it, go to settings and turn off the Facebook connection. The po...

  • Regular
  • Hey guys, I recently bought a brand new OnePlus One, and when I log into my Spotify account, I first get a pop-up asking who on Facebook may see the posts Spotify wants to make. I dismiss it, go t...
  • Flamecrest
  • Regular
  • 411 Views
  • 2 replies
  • 0 likes
  • mobile app
    no songs
  • 411 Views
  • 2 replies
  • 0 likes