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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375541 Views

541 replies

34 likes

Account
Free
  • 375541 Views
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7533 Views

0 replies

7 likes

  • 7533 Views
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Premier 3 mesi a 0.99

Salve volevo un informazione x più di 5 giorni (dal 25 dicembre)non sono mai riuscito ad attivare la promozione il messaggio era sempre uguale.Impossibile registrare causa problemi tecnici.ora che non c'è più la promozione si riesce perfettamente ad ...

Newbie

Salve volevo un informazione x più di 5 giorni (dal 25 dicembre)non sono mai riuscito ad attivare la promozione il messaggio era sempre uguale. Impossibile registrare causa problemi tecnici.ora che ...

368 Views

0 replies

0 likes

  • 368 Views
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how to delete or remove whole albums htc-one-m8 Android 5.0.1

for instance, I only wanted one song from Fleetwood Mac and whole album is there offline with no option that I can find to remove album(s).I can remove individual songs but unless I hunt and pecking around I sometimes accidentally add another album I...

Newbie

for instance, I only wanted one song from Fleetwood Mac and whole album is there offline with no option that I can find to remove album(s). I can remove individual songs but unless I hunt and peckin...

user-removed

Not applicable

576 Views

1 replies

0 likes

remove
  • 576 Views
  • 1 replies
  • 0 likes

No Album Art Whatsoever

This happens quite often, all of sudden I get no album art on any of my songs. Whether they be locally stored, saved for offline, or just regular listneing. I have tried reinstalling the app all together, clearing the cache/data for the app, as well ...

Music Fan

This happens quite often, all of sudden I get no album art on any of my songs. Whether they be locally stored, saved for offline, or just regular listneing. I have tried reinstalling the app all toge...

chicknahaf

Casual Listener

792 Views

1 replies

1 likes

  • 792 Views
  • 1 replies
  • 1 likes

Solved!! New songs on an offline playlist

So, I've followed a playlist that somebody else has made and have made it Offline on my mobile. My question is, when that person adds new songs to that playlist, will it automatically download them and make them offline on my mobile? I obviously don'...

Regular

So, I've followed a playlist that somebody else has made and have made it Offline on my mobile.   My question is, when that person adds new songs to that playlist, will it automatically downlo...

markusfen

Regular

744 Views

4 replies

0 likes

  • 744 Views
  • 4 replies
  • 0 likes

Deleting the cache and saved data not working

Hey guys this is bugging me. After some issues on syncing yesterday was fixed now my phone is full on storage space. I did the deleting of saved data and cache from the settings menu and it didint worked. Then I clear the cache of the app and uninsta...

Regular

Hey guys this is bugging me. After some issues on syncing yesterday was fixed now my phone is full on storage space. I did the deleting of saved data and cache from the settings menu and it didint wo...

Bittencourt

Spotify Star

3900 Views

7 replies

0 likes

offline data
storage space
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josemitroya

He pagado por suscripción a Premiun por tres mese por 0,99 €Aunque se ha cargado en tarjeta, después de dos días sigo siendo spotify fee.Por que ???Gracias

Casual Listener

He pagado por suscripción a Premiun por tres mese por 0,99 € Aunque se ha cargado en tarjeta, después de dos días sigo siendo spotify fee. Por que ??? Gracias

josemitroya

Casual Listener

408 Views

2 replies

0 likes

  • 408 Views
  • 2 replies
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Can no longer select songs ON TABLET, tablet mode no longer working Nexus 7 2013

I've been using Spotify without premium/trial for many months on my Nexus 7 2013, tablet mode allows you to select songs and use unlimited skips(the tablet version is not the same as the phone version which has shuffle play only) But for whatever rea...

Music Fan

I've been using Spotify without premium/trial for many months on my Nexus 7 2013, tablet mode allows you to select songs and use unlimited skips(the tablet version is not the same as the phone versio...

awakened77

Casual Listener

2283 Views

5 replies

1 likes

  • 2283 Views
  • 5 replies
  • 1 likes

Spotify refuses to play songs for more than a second

I have the app on my Samsung Galaxy S6 and was using it without incident during the day. I just went to play a song now and it plays nothing from my saved songs or any song for more than a second before pausing. There is no sound and I don't know how...

Newbie

I have the app on my Samsung Galaxy S6 and was using it without incident during the day. I just went to play a song now and it plays nothing from my saved songs or any song for more than a second bef...

239 Views

0 replies

0 likes

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Offline mode with new mobilephone

Hello,I changed my mobil from Galaxy S4 to Galaxy S5. At S4 I had had offline music stored at the micro SD card.Now, at my new S5, there is no offline music avaiable?! It seems, that spotify doesn't recognized the SD-card?! Can anyone help please!!??...

Casual Listener

Hello, I changed my mobil from Galaxy S4 to Galaxy S5. At S4 I had had offline music stored at the micro SD card. Now, at my new S5, there is no offline music avaiable?! It seems, that spotify does...

woodandrew90

Roadie

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
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Playing over phone calls

While playing Spotify and a call comes in Spotify does not stop playing. Can hear the cal and the music at the same time

Newbie

While playing Spotify and a call comes in Spotify does not stop playing. Can hear the cal and the music at the same time

snailwolf

Newbie

2838 Views

2 replies

0 likes

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  • 2 replies
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Switched phones and lost all my music

I changed my phone, logged in with my account and I lost all my Playlist and songs. Also it said upgrade to premium when I already had premium. I need help because I want everything back.

Newbie

I changed my phone, logged in with my account and I lost all my Playlist and songs. Also it said upgrade to premium when I already had premium. I need help because I want everything back.

driveflanger

Community Legend

1397 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Tracks restart after a quarter second

Hi,I'm getting some annoying behaviour with the Android app. When I skip a track or simply start playing another track whilst one is already playing, Spotify plays around a quarter of a second of the new track, then stops and starts it again and play...

Regular

Hi, I'm getting some annoying behaviour with the Android app. When I skip a track or simply start playing another track whilst one is already playing, Spotify plays around a quarter of a second of...

CraigIW

Regular

621 Views

2 replies

0 likes

AudioFX equaliser restart
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cant play songs in background

whenever I try to open an app or a game such as candy crush, spotify closes and stops playing. I have a samsung ace 4 running kitkat 4.4.4 any solutions?

Newbie

whenever I try to open an app or a game such as candy crush, spotify closes and stops playing. I have a samsung ace 4 running kitkat 4.4.4 😞 any solutions? 😞

385 Views

0 replies

1 likes

  • 385 Views
  • 0 replies
  • 1 likes

Wont let me log in

Wont let me log in says i have already used this email and then i geg a notification from facebook saying my account was logged into by spotify but i dont have my facebook linked

Newbie

Wont let me log in says i have already used this email and then i geg a notification from facebook saying my account was logged into by spotify but i dont have my facebook linked

299 Views

0 replies

0 likes

Cant log in
  • 299 Views
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Playlist off line and quality

On my android device I frequently use the off-line feature to listen to playlists I downloaded previously via wifi. Unfortunately the size of the downloads is limited. I have some questions related to this:1. Is the size of the download limited by th...

Casual Listener

On my android device I frequently use the off-line feature to listen to playlists I downloaded previously via wifi. Unfortunately the size of the downloads is limited. I have some questions related t...

231 Views

0 replies

0 likes

  • 231 Views
  • 0 replies
  • 0 likes

Impossible to fill payment forms for Brazilian user

The mask at Cpf and Cep fields, from payment method is not holdind the information.nor finding my addreess when I use my android to update payment information page.

Newbie

The mask at Cpf and Cep fields, from payment method is not holdind the information.nor finding my addreess when I use my android to update payment information page.

539 Views

0 replies

0 likes

Android
Payment
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Solved!! Spotify Running feature does not appear

Hi, I am using spotify on an android device. I have an issue concerning spotify running feature. Since the first time spotify running feature became available for android devices, I haven't been able to make it shown in the menu. This only happens wh...

Regular

Hi,   I am using spotify on an android device. I have an issue concerning spotify running feature. Since the first time spotify running feature became available for android devices, I haven't ...

bay254

Casual Listener

2462 Views

12 replies

0 likes

  • 2462 Views
  • 12 replies
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Useing spotify on my roku

Why can't I download full albums on my roku like I can on my phone

Newbie

Why can't I download full albums on my roku like I can on my phone

295 Views

0 replies

1 likes

  • 295 Views
  • 0 replies
  • 1 likes

ad won't show up

At first I got a ad that won't play like had no play pause button. So I logged out/in and went and shuffled on a Playlist and I heard anhad but it didn't pop up or show it was playing at the bottom and after no music so I press shuffle again and it s...

Newbie

At first I got a ad that won't play like had no play pause button. So I logged out/in and went and shuffled on a Playlist and I heard anhad but it didn't pop up or show it was playing at the bottom a...

343 Views

0 replies

0 likes

ad frozen not playing
  • 343 Views
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How to change country while using fido

So... Is it possible to change my country while using the premium service provided by fido?

Newbie

So... Is it possible to change my country while using the premium service provided by fido?

249 Views

0 replies

0 likes

  • 249 Views
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  • 0 likes