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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 842998 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 842998 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14380 Views
  • 1 replies
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  • 14380 Views
  • 1 replies
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Solved!! Spotify keeps deleting my offline playlists

so i use the wifi sync feature on my windows pc to sync local playlists to my android spotify app using the free version. now i've checked and made sure that i have 0 offline devices (even though it apparently doesnt count as an offline device when o...

  • Casual Listener
  • so i use the wifi sync feature on my windows pc to sync local playlists to my android spotify app using the free version. now i've checked and made sure that i have 0 offline devices (even though it ...
  • Daniel
  • Community Legend
  • 9573 Views
  • 6 replies
  • 2 likes
  • 9573 Views
  • 6 replies
  • 2 likes

Spotify fails again - Please help!

Please, please help me do two things:1. migrate my phone's Spotify music files from the phone's memory to the supplemental SD chip and2. get the phone app to find my local music files that had been imported to the online ver of Spotify (and previousl...

  • Music Fan
  • Please, please help me do two things: 1.  migrate my phone's Spotify music files from the phone's memory to the supplemental SD chip and 2.  get the phone app to find my local music ...
  • DiscoDanVMI81
  • Music Fan
  • 298 Views
  • 4 replies
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  • 298 Views
  • 4 replies
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SD CARD SAVING

My phone is almost out of memory from all the songs i saved. I hope we can put it in the sd card.Anyone please.

  • Newbie
  • My phone is almost out of memory from all the songs i saved. I hope we can put it in the sd card. Anyone please.
  • Daniel
  • Community Legend
  • 246 Views
  • 1 replies
  • 1 likes
  • Sd card memory low
  • 246 Views
  • 1 replies
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Spotify stops when switching app

Hello,Could anyone tell me why Spotify stops when I use another app sometimes ?As a new user, I'm really disappointed...Thanks.

  • Casual Listener
  • Hello, Could anyone tell me why Spotify stops when I use another app sometimes ? As a new user, I'm really disappointed... Thanks.
  • Daniel
  • Community Legend
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
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Solved!! Help! How to turn off shuffle play on my Sony Z1

Hi, am seeking for a help as I dont know how to turn off shuffle play on my mobile phone. I got premium account for months, and really want to play songs in the orders of album. Please help!! Appreciated!!

  • Casual Listener
  • Hi,   am seeking for a help as I dont know how to turn off shuffle play on my mobile phone. I got premium account for months, and really want to play songs in the orders of album.  ...
  • Lovehermione_G
  • Newbie
  • 2178 Views
  • 3 replies
  • 0 likes
  • 2178 Views
  • 3 replies
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Android app (2.4.0.815) - doesn't remember random and repeat selection

Hey guys, since the latest update I consistently have to re-select the "random" and "repeat all" settings on the play screen, ending the app or restarting the phone results in these settings being "unset".I have an LG G3 running stock Android 5.0.Any...

  • Newbie
  • Hey guys, since the latest update I consistently have to re-select the "random" and "repeat all" settings on the play screen, ending the app or restarting the phone results in these settings being "u...
  • 155 Views
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  • 155 Views
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"Browse" subcategories broken on mobile app

Just checked the "Browse" section from my Nexus 4, and every category has a broken subcategory menu: the only option under "Mood" is Mood, "Decades" is Decades, etc.On a related note, the chance to assign specific subcategories to our playlists for e...

  • Roadie
  • Just checked the "Browse" section from my Nexus 4, and every category has a broken subcategory menu: the only option under "Mood" is Mood, "Decades" is Decades, etc. On a related note, the chance to...
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  • 163 Views
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Random songs won't sync

This problem started a couple of weeks ago. In my two biggest playlists (about 1000 songs each) some songs won't sync. It only works when i go online and don't leave the home screen. When I enter one of the playlists and then go back to the home scre...

  • Music Fan
  • This problem started a couple of weeks ago. In my two biggest playlists (about 1000 songs each) some songs won't sync. It only works when i go online and don't leave the home screen. When I...
  • ChrisAhlund
  • Music Fan
  • 178 Views
  • 2 replies
  • 0 likes
  • 178 Views
  • 2 replies
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Control Spotify app from web or desktop client

Hello, I see a lot of people using their smartphone or tablet to control their desktop installation of Spotify. However, I would like to do the opposite, and use my desktop or web client to control what's playing on my Samsung tablet (which is wallmo...

  • Casual Listener
  • Hello,   I see a lot of people using their smartphone or tablet to control their desktop installation of Spotify. However, I would like to do the opposite, and use my desktop or web client t...
  • gwen_the_hen
  • Casual Listener
  • 610 Views
  • 2 replies
  • 0 likes
  • 610 Views
  • 2 replies
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no puedo recuperar mi contraseña!

Hola ! Yo tenía Spotify premium instalado en un móvil que fue robado! En mi nuevo móvil me instale Spotify Free, y cuando intento recuperar mi usuario y mi contraseña premio, Spotify me da los de mi cuenta Free.!!! Los pagos se siguen realizando como...

  • Casual Listener
  • Hola ! Yo tenía Spotify premium instalado en un móvil que fue robado! En mi nuevo móvil me instale Spotify Free, y cuando intento recuperar mi usuario y mi contraseña premio, Spotify me da los de mi ...
  • MattSuda
  • Spotify Star
  • 194 Views
  • 2 replies
  • 0 likes
  • 194 Views
  • 2 replies
  • 0 likes

abbonamento Vodafone

passando a vodafone ho avuto l'abbonamento a spotify premium per 6 mesi,ma ho recesso il contratto vodafone prima dei 6 mesi,passando a tim.. ora pero,spotify continua a funzionare im versione premium.. vorrei sapere se pero visto che non sono piu vo...

  • Casual Listener
  • passando a vodafone ho avuto l'abbonamento a spotify premium per 6 mesi,ma ho recesso il contratto vodafone prima dei 6 mesi,passando a tim.. ora pero,spotify continua a funzionare im versione premiu...
  • MattSuda
  • Spotify Star
  • 198 Views
  • 4 replies
  • 0 likes
  • 198 Views
  • 4 replies
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Solved!! Profile picture

How i can chance my Profile picture?

  • Newbie
  • How i can chance my Profile picture?
  • MattSuda
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Upgraded to a new phone, my premium is gone!

So today I upgraded my phone, downloaded spotify and logged into my account. It says at the bottom of my app to download Premium for more perks. I've had premium for quite a few months, and I'm absolutely LIVID that I have the free version again, and...

  • Casual Listener
  • So today I upgraded my phone, downloaded spotify and logged into my account. It says at the bottom of my app to download Premium for more perks. I've had premium for quite a few months, and I'm absol...
  • MattSuda
  • Spotify Star
  • 283 Views
  • 5 replies
  • 1 likes
  • 283 Views
  • 5 replies
  • 1 likes

Playlists just repeat one song non-stop

I use the free version.when i start a playlist then it just repeat one song non-stop. How can this be fixed?

  • Casual Listener
  • I use the free version.when i start a playlist then it just repeat one song non-stop. How can this be fixed?
  • Amarro
  • Community Legend
  • 395 Views
  • 4 replies
  • 0 likes
  • 395 Views
  • 4 replies
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How does WiFi syncing work? (Ad hoc vs. Internet Connection)

Hi all, I was curious if anyone knew how exactly Spotify syncs songs over WiFi. Does it do it using an ad-hoc connection similar to Apple Airdrop (where songs are sent from the computer to the router, and then to my phone without ever actually "touch...

  • Newbie
  • Hi all,   I was curious if anyone knew how exactly Spotify syncs songs over WiFi. Does it do it using an ad-hoc connection similar to Apple Airdrop (where songs are sent from the computer to t...
  • MattSuda
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
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Spotify stops playing music

Hey, i have a problem with my spotify app. I am syncing some tracks from my Desktop PC via WIFI to my Phone.I can play them, but when the track is ending the playlist stops.In older Version i havent got this problem - I was able to play tracks from t...

  • Newbie
  • Hey,    i have a problem with my spotify app.  I am syncing some tracks from my Desktop PC via WIFI to my Phone. I can play them, but when the track is ending the playlist stops. ...
  • 113 Views
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  • 113 Views
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My new Z2

Every time i try to start up spotify on my Z2 it says that it is forced to close. How do I get past this?

  • Newbie
  • Every time i try to start up spotify on my Z2 it says that it is forced to close.  How do I get past this?
  • Daniel
  • Community Legend
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
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Not Receiving Email confirmation to reset my Premium Spotify account

I have forgotten my password for my premium account and I have tried to reset it. The problem I'm having is not reiciving an email confirmation to reset my password for my premium spotify account. Someone PLEASE help!?!!?!

  • Newbie
  • I have forgotten my password for my premium account and I have tried to reset it. The problem I'm having is not reiciving an email confirmation to reset my password for my premium spotify account. So...
  • Daniel
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Playlists not appearing on tablet

I created 13 playlists using Spotify Premium on my laptop. When I log in using my Acer Iconia tablet only 10 lists appear. Why is this? Can't believe it's a space problem as the Acer is new and I've put nothing else on it.

  • Casual Listener
  • I created 13 playlists using Spotify Premium on my laptop.  When I log in using my Acer Iconia tablet only 10 lists appear.  Why is this?  Can't believe it's a space problem as the Ace...
  • victim311
  • Casual Listener
  • 160 Views
  • 2 replies
  • 0 likes
  • 160 Views
  • 2 replies
  • 0 likes