Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
So I just bought a song on my computer, and placed it on my playlist through "local files". I then took this exact file and copied it from my computer onto my phone. But I still can't listen to it on spotify mobile, what gives? How can this be fixed?
So I just bought a song on my computer, and placed it on my playlist through "local files". I then took this exact file and copied it from my computer onto my phone. But I still can't listen to ...
Casual Listener
10148 Views
31 replies
0 likes
Hi, New to the boards and it does appear that people have the similar issue I am having. For me however, it is on a regular desktop computer and laptop. Nothing fancy like a ipad, android, or whatever is out there anymore. It has been going on for a ...
Hi, New to the boards and it does appear that people have the similar issue I am having. For me however, it is on a regular desktop computer and laptop. Nothing fancy like a ipad, andr...
Casual Listener
253 Views
1 replies
0 likes
The equalizer doesn't work with Local Files on my mobile (Samsung Galaxy S5).I have Taylor Swift complete music catalog and some Lady Gaga and Olly Murs songs and the equalizer just works with Spotify online music.Please help.
The equalizer doesn't work with Local Files on my mobile (Samsung Galaxy S5). I have Taylor Swift complete music catalog and some Lady Gaga and Olly Murs songs and the equalizer just works with Sp...
Community Legend
1022 Views
1 replies
0 likes
Hi, I'm having an issue where my phone isn't syncing music over my home wifi. Appears to work just fine at work and on cell data, so appears there's an issue with my home network. I've logged into my router and it is allowing UPnP.I've tried turning ...
Hi, I'm having an issue where my phone isn't syncing music over my home wifi. Appears to work just fine at work and on cell data, so appears there's an issue with my home network. I've...
Casual Listener
649 Views
3 replies
0 likes
I don't know if this is the right place to ask this, so if needed please help me moving it. I use Spotify on my phone everyday, but lately i've been having issues with some songs. Spotify plays the wrong version of the song I want to hear? I'll give ...
I don't know if this is the right place to ask this, so if needed please help me moving it. I use Spotify on my phone everyday, but lately i've been having issues with some songs. Spotify pl...
409 Views
0 replies
0 likes
I doft know if it is the phone or spotify. But when the song is done it wont switch to the next song. I must switch it manually. Plz help.
I doft know if it is the phone or spotify. But when the song is done it wont switch to the next song. I must switch it manually. Plz help.
Music Fan
1283 Views
4 replies
0 likes
Since the latest update (v3.0.0.965), my Spotify app is pretty much unusable.Opening the app is not a problem, and my songs are offline like they should be. But when I start to play music it all goes wrong. When I forward my songs, or try to go back ...
Since the latest update (v3.0.0.965), my Spotify app is pretty much unusable. Opening the app is not a problem, and my songs are offline like they should be. But when I start to play music it all go...
Music Fan
486 Views
1 replies
0 likes
Hi,3 months ago I upgraded to Spotify Premium thanks to the promotion €0.99/3 months. I forgot to disable auto renewal and autorized the renewal. Can I be refunded? Ps. Sorry for my english, but I'm Italian.Thanks
Hi, 3 months ago I upgraded to Spotify Premium thanks to the promotion €0.99/3 months. I forgot to disable auto renewal and autorized the renewal. Can I be refunded? Ps. Sorry for my english,...
Community Legend
549 Views
1 replies
0 likes
Not sure if this is the place or if it should be in new ideas - but would love to find out how to change the default audio level when streaming to Chromecast Audio. 100% is crazy and just about exploded my speakers when hooked up to my amp. Is there ...
Not sure if this is the place or if it should be in new ideas - but would love to find out how to change the default audio level when streaming to Chromecast Audio. 100% is crazy and just about...
Newbie
855 Views
1 replies
8 likes
Hi everyone Got this question:I know that you can turn on/off offline mode in Spotify's "settings". But you can also do that in every single playlist.If it's turned off in settings but on in playlist, will it always automatically use synced version o...
Hi everyone 🙂 Got this question: I know that you can turn on/off offline mode in Spotify's "settings". But you can also do that in every single playlist. If it's turned off in settings but on in ...
Community Legend
606 Views
6 replies
0 likes
Is there anyway to get the play button and next song controls on the lick screen so I don't have to unlock my phone and go to spotify to change the song?
Is there anyway to get the play button and next song controls on the lick screen so I don't have to unlock my phone and go to spotify to change the song?
Gig Goer
383 Views
1 replies
0 likes
The next song on an album, playlist or artist page wont play, I have to open up my phoneand skip to the next track for it to play. I have emptied the chache and also reinstallled the app and it still is persisting. Any ideas would be appreciated. The...
The next song on an album, playlist or artist page wont play, I have to open up my phoneand skip to the next track for it to play. I have emptied the chache and also reinstallled the app and it still...
272 Views
0 replies
0 likes
HalloKann mann die Werbung so einstellen das sie in der Freeversion net 2 mal hintereinander abgespielt wird?Mit Freundlichen GrüßenSebastian Maier
Hallo Kann mann die Werbung so einstellen das sie in der Freeversion net 2 mal hintereinander abgespielt wird? Mit Freundlichen Grüßen Sebastian Maier
Community Legend
512 Views
1 replies
0 likes
To play spotify using the new chromecast audio I use my Windows PC, a Nexus 7 tablet or my Moto G-2015 phone. But I only can find and control chromecast on my Windows PC or my phone if I first connect chromecast audio on my Nexus tablet. The chromeca...
To play spotify using the new chromecast audio I use my Windows PC, a Nexus 7 tablet or my Moto G-2015 phone. But I only can find and control chromecast on my Windows PC or my phone if I first connec...
Regular
3600 Views
19 replies
2 likes
This is white a new problem I've been having, but if I ever leave the playlist I'm playing (if, say, I switch to another app or exit the song list) the playlist automatically scrolls to the top without me doing anything. I'm running Android 5.1.1 and...
This is white a new problem I've been having, but if I ever leave the playlist I'm playing (if, say, I switch to another app or exit the song list) the playlist automatically scrolls to the top witho...
Newbie
12614 Views
23 replies
6 likes
For the past few weeks I've noticed that my settings for Shuffle and Repeat (I always have mine set to Shuffle+Repeat All) keeps resetting on my Android device (they remain the same on my PC though). When I say reset, I mean they both get disabled so...
For the past few weeks I've noticed that my settings for Shuffle and Repeat (I always have mine set to Shuffle+Repeat All) keeps resetting on my Android device (they remain the same on my PC though)....
Casual Listener
3844 Views
3 replies
10 likes
I just got spotify perimum the reason I got it is so I can listen to my music without using my data! But now when I turn offline mode on it won't let me play any of my songs.. So what's up with that!?
I just got spotify perimum the reason I got it is so I can listen to my music without using my data! But now when I turn offline mode on it won't let me play any of my songs.. So what's up with that!?
Gig Goer
312 Views
1 replies
0 likes
Hey, so it fixed itself for a while, but the same problem keeps returning. Even though I am connected to my home WiFi and other apps are using the internet fine, for some reason Spotify says that there is no internet connection available. I can conne...
Hey, so it fixed itself for a while, but the same problem keeps returning. Even though I am connected to my home WiFi and other apps are using the internet fine, for some reason Spotify says that the...
228 Views
0 replies
0 likes
I have sonos speakers and cannot access Spotify as it tells me to reauthorise, I have tried but been told my mobile number is invalid. Spotify is working as a standalone, but will not work on Sonos. I am a premium user
I have sonos speakers and cannot access Spotify as it tells me to reauthorise, I have tried but been told my mobile number is invalid. Spotify is working as a standalone, but will not work on Sonos. ...
Community Legend
520 Views
2 replies
0 likes
