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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1200 Views

0 replies

5 likes

  • 1200 Views
  • 0 replies
  • 5 likes

help

Can't use my premium

Casual Listener

Can't use my premium

kbrooksc

Community Legend

313 Views

3 replies

0 likes

  • 313 Views
  • 3 replies
  • 0 likes

Fleur East album broken

The Fleur East album https://open.spotify.com/album/07dWJeuKJEHbVrAwTGqnKcOnly plays through the left speaker. How do I get Spotify to fix the album?

Casual Listener

The Fleur East album https://open.spotify.com/album/07dWJeuKJEHbVrAwTGqnKc Only plays through the left speaker. How do I get Spotify to fix the album?

Ljbade

Casual Listener

370 Views

2 replies

0 likes

  • 370 Views
  • 2 replies
  • 0 likes

Error message when i trying to log

Hi, i'm a french user. Since the last week, i can't log into spotify with any device. I've an error message like "you try to log in another country" but i never left my country. I usually log with my facebook account . This is the second times that's...

Newbie

Hi, i'm a french user. Since the last week, i can't log into spotify with any device. I've an error message like "you try to log in another country" but i never left my country. I usually log with my...

270 Views

0 replies

0 likes

  • 270 Views
  • 0 replies
  • 0 likes

Solved!! Access Spotify Now/Podcasts on Android

I have Spotify premium and can't seem to access spotify now.

Regular

I have Spotify premium and can't seem to access spotify now.

kbrooksc

Community Legend

1360 Views

11 replies

0 likes

  • 1360 Views
  • 11 replies
  • 0 likes

Different EQ settings for different devices

I have four bluetooth devices. Primary home device, car, small bluetooth speaker and secondary home device. All those four have totally different speakers. And the question is: Is there possibility that spotify can change EQ settings for every blueto...

Newbie

I have four bluetooth devices. Primary home device, car, small bluetooth speaker and secondary home device. All those four have totally different speakers. And the question is: Is there possibility t...

JackHay

Music Fan

5376 Views

1 replies

13 likes

  • 5376 Views
  • 1 replies
  • 13 likes

TR-kullanım verileri Mb veya Gb

Mobilde kaç mb dinleme yaptığımı uygulamada öğrene bilirmiyim

Newbie

Mobilde kaç mb dinleme yaptığımı uygulamada öğrene bilirmiyim

345 Views

0 replies

0 likes

veri kota
  • 345 Views
  • 0 replies
  • 0 likes

Shuffle play

Hi, I have a premium subscription. When I listen to an album or a playlist on the mobile app (android), I can't disable the shuffle mode. Can you please help? Thanks

Newbie

Hi, I have a premium subscription. When I listen to an album or a playlist on the mobile app (android), I can't disable the shuffle mode. Can you please help? Thanks

kbrooksc

Community Legend

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Offline Content - it's on SD card but Spotify does not recognize it

Hello, I purchased a 128GB SD card for the explicit purpose of being able to store offline music through Spotify. I cleared the cache for Spotify, deleted the "com.spotify.music" folder, reinstalled the app and then set the download quality to "Extre...

Newbie

Hello,   I purchased a 128GB SD card for the explicit purpose of being able to store offline music through Spotify. I cleared the cache for Spotify, deleted the "com.spotify.music" folder, rei...

woodandrew90

Roadie

1513 Views

3 replies

1 likes

crashes
downloads
Offline Content
sd card
  • 1513 Views
  • 3 replies
  • 1 likes

Distored/slowed sound on Nexus

I have a problem when using Spotify on my tablet. Sometimes the sound is distorted and slowed. This happens randomly during a song and will only stop after (a few) hard restarts of the app. After a clean reinstall the problem still persists.I hope yo...

Casual Listener

I have a problem when using Spotify on my tablet. Sometimes the sound is distorted and slowed. This happens randomly during a song and will only stop after (a few) hard restarts of the app. After a c...

Daanoli

Casual Listener

467 Views

4 replies

0 likes

  • 467 Views
  • 4 replies
  • 0 likes

Music information in my car

For weeks Spotify has presented problems in my device. Previously the integration of Spotify with my car ( Ford Fiesta SYNC ) was perfect , displaying the information on the currently playing song and allowing me to change songs. I do not know what h...

Casual Listener

For weeks Spotify has presented problems in my device. Previously the integration of Spotify with my car ( Ford Fiesta SYNC ) was perfect , displaying the information on the currently playing song an...

javargasp10

Casual Listener

903 Views

6 replies

0 likes

  • 903 Views
  • 6 replies
  • 0 likes

Country change

Android shows to change countries. I have not moved to a different country. Shows only a USA option.

Casual Listener

Android shows to change countries. I have not moved to a different country. Shows only a USA option.

MaryS

Roadie

404 Views

3 replies

0 likes

  • 404 Views
  • 3 replies
  • 0 likes

Solved!! Android app displays 'no internet connection', can't play downloaded tracks

For the past 24 hours, the android app (ver 0.7.2.402) has displayed 'no internet connection' even when every other app works and on wifi too. Playlists load, then disappear. Downloaded tracks can't play even when i switch to offline mode. What's up?

Regular

For the past 24 hours, the android app (ver 0.7.2.402) has displayed 'no internet connection' even when every other app works and on wifi too. Playlists load, then disappear. Downloaded tracks can't ...

BenBen

Casual Listener

187574 Views

20 replies

0 likes

  • 187574 Views
  • 20 replies
  • 0 likes

Android MP3 players

HiI'm thinking about buying an android MP3, probably the Sony NWZ-Z1060. Does anyone know if spotify premium works properly on this device or the Samsung galaxy s device?Thanks

Visitor

Hi I'm thinking about buying an android MP3, probably the Sony NWZ-Z1060. Does anyone know if spotify premium works properly on this device or the Samsung galaxy s device? Thanks

k_c_t_r

Casual Listener

2204 Views

4 replies

1 likes

  • 2204 Views
  • 4 replies
  • 1 likes

Spotify Voucher not accepted

Today I bought a $39 spotify voucher from the super market and I've been trying to use it, but my phone and windows computer aren't accepting it. I have no clue what is happening but I need help.

Casual Listener

Today I bought a $39 spotify voucher from the super market and I've been trying to use it, but my phone and windows computer aren't accepting it. I have no clue what is happening but I need help.

OviiiOne

Community Legend

357 Views

3 replies

0 likes

  • 357 Views
  • 3 replies
  • 0 likes

premium

I paid for my renewal and spotify took the money off my account but its still saying i dont have premium i already tried restarting my phone

Newbie

I paid for my renewal and spotify took the money off my account but its still saying i dont have premium i already tried restarting my phone

JackHay

Music Fan

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

Não consigo apagar músicas... Dont cantora erase musics

Não consigo apagar ou entrar no menu de algumas músicas, diz que eu tenho que estar online, mas eu estou e mesmo assim não apaga

Newbie

Não consigo apagar ou entrar no menu de algumas músicas, diz que eu tenho que estar online, mas eu estou e mesmo assim não apaga

279 Views

0 replies

0 likes

  • 279 Views
  • 0 replies
  • 0 likes

all downloaded playlist disappeared

nothing to see here message when selected down loaded listswhere did they all go? thanksDan

Visitor

nothing to see here message 😕 when selected down loaded lists where did they all go? 😞 thanks Dan

JackHay

Music Fan

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Spotify Causing my phone to be unresponsive.

I have been using spotify for probably half a year now, in that time I have had 2 Phones, a Galaxy s5 then a Sony Xperia Z5 Premium. Occasionally my phone will go unresponsive, screen wont turn on with any buttons, happening on both my phones, I have...

Regular

I have been using spotify for probably half a year now, in that time I have had 2 Phones, a Galaxy s5 then a Sony Xperia Z5 Premium.   Occasionally my phone will go unresponsive, screen wont t...

JackHay

Music Fan

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

Voice input bug

Hi, I've been listening to Spotify for about 6 months, and love it! Found a bug today and wanted to bring it to your attention:When using the search function, I decided to use voice for the song I wanted. When I selected the song, it kept stopping, l...

Newbie

Hi, I've been listening to Spotify for about 6 months, and love it! Found a bug today and wanted to bring it to your attention: When using the search function, I decided to use voice for the song ...

405 Views

0 replies

0 likes

Voice recognition bug
  • 405 Views
  • 0 replies
  • 0 likes