Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Dear Spotify, why is it that every time, I start the Spotify app on my phone, it has to download almost all of my songs again?It is driving me mad, this is stupid. It has to download almost 80 songs sometimes, other times maybe 18, but always more th...
Dear Spotify, why is it that every time, I start the Spotify app on my phone, it has to download almost all of my songs again? It is driving me mad, this is stupid. It has to download almost 80 so...
Music Fan
1068 Views
4 replies
0 likes
Hi we're running CM13 on a Samsung Galxy s4mini.The complete troubleshooting Guide regarding se SD-card.Doesn't work Spotify always uses internal memory even, when this is completely filled with stuff. Great Bullhsit guys. Has anybody an Idea what is...
Hi we're running CM13 on a Samsung Galxy s4mini. The complete troubleshooting Guide regarding se SD-card. Doesn't work Spotify always uses internal memory even, when this is completely filled with ...
367 Views
0 replies
0 likes
I upgraded about 5 months ago. Accidentally uninstalled the app. After re installing the app. My upgrade was gone! How do i recover it?
I upgraded about 5 months ago. Accidentally uninstalled the app. After re installing the app. My upgrade was gone! How do i recover it?
206 Views
0 replies
0 likes
Does anyone think Spotify will implement videos into the app? Would be a sweet update!
Does anyone think Spotify will implement videos into the app? Would be a sweet update!
Spotify Star
325 Views
1 replies
0 likes
Ciao everybody, i've a problem with the spotify app on my Sony Z3 compact (Android 5.1.1). I've I play music with the app, the track stops always 2sec. bevor finish. (If the track lasts 5:46 it stops at 5:44).This appears after a random number of tra...
Ciao everybody, i've a problem with the spotify app on my Sony Z3 compact (Android 5.1.1). I've I play music with the app, the track stops always 2sec. bevor finish. (If the track l...
239 Views
0 replies
0 likes
I recently purchased and installed an Android Auto compatible radio in my car. Android Auto works great, though Id really prefer to play music with Spotify which is supported. I have seen articles about people using it with the same radio that Ive go...
I recently purchased and installed an Android Auto compatible radio in my car. Android Auto works great, though Id really prefer to play music with Spotify which is supported. I have s...
Newbie
1893 Views
4 replies
0 likes
OK so I recently started using spotify and heard you could get a 7 day free trial which I can't and I have not used the trial and its not showing up please help... Sincerely, Spotify user
OK so I recently started using spotify and heard you could get a 7 day free trial which I can't and I have not used the trial and its not showing up please help... Sincerely, &n...
403 Views
0 replies
0 likes
Hola, espero que se encuentren bien! Necesito ayuda para dejar establecida la ecualización que más me gusta, que cuando salgo del menú de configuración la ecualización se me desactiva.Gracias!
Hola, espero que se encuentren bien! Necesito ayuda para dejar establecida la ecualización que más me gusta, que cuando salgo del menú de configuración la ecualización se me desactiva. Gracias!
173 Views
0 replies
0 likes
A while ago I updated the app, didn't have any problems. About a week ago the app has completely stopped working. When I open it, a black screen appears and then closes and a "Unfortunately, Spotify has stopped" message appears. I have tried turning ...
A while ago I updated the app, didn't have any problems. About a week ago the app has completely stopped working. When I open it, a black screen appears and then closes and a "Unfortunately, Spotify ...
290 Views
0 replies
0 likes
Salve volevo un informazione x più di 5 giorni (dal 25 dicembre)non sono mai riuscito ad attivare la promozione il messaggio era sempre uguale.Impossibile registrare causa problemi tecnici.ora che non c'è più la promozione si riesce perfettamente ad ...
Salve volevo un informazione x più di 5 giorni (dal 25 dicembre)non sono mai riuscito ad attivare la promozione il messaggio era sempre uguale. Impossibile registrare causa problemi tecnici.ora che ...
328 Views
0 replies
0 likes
for instance, I only wanted one song from Fleetwood Mac and whole album is there offline with no option that I can find to remove album(s).I can remove individual songs but unless I hunt and pecking around I sometimes accidentally add another album I...
for instance, I only wanted one song from Fleetwood Mac and whole album is there offline with no option that I can find to remove album(s). I can remove individual songs but unless I hunt and peckin...
Not applicable
543 Views
1 replies
0 likes
This happens quite often, all of sudden I get no album art on any of my songs. Whether they be locally stored, saved for offline, or just regular listneing. I have tried reinstalling the app all together, clearing the cache/data for the app, as well ...
This happens quite often, all of sudden I get no album art on any of my songs. Whether they be locally stored, saved for offline, or just regular listneing. I have tried reinstalling the app all toge...
Casual Listener
696 Views
1 replies
1 likes
So, I've followed a playlist that somebody else has made and have made it Offline on my mobile. My question is, when that person adds new songs to that playlist, will it automatically download them and make them offline on my mobile? I obviously don'...
So, I've followed a playlist that somebody else has made and have made it Offline on my mobile. My question is, when that person adds new songs to that playlist, will it automatically downlo...
Regular
652 Views
4 replies
0 likes
Hey guys this is bugging me. After some issues on syncing yesterday was fixed now my phone is full on storage space. I did the deleting of saved data and cache from the settings menu and it didint worked. Then I clear the cache of the app and uninsta...
Hey guys this is bugging me. After some issues on syncing yesterday was fixed now my phone is full on storage space. I did the deleting of saved data and cache from the settings menu and it didint wo...
Spotify Star
3805 Views
7 replies
0 likes
He pagado por suscripción a Premiun por tres mese por 0,99 €Aunque se ha cargado en tarjeta, después de dos días sigo siendo spotify fee.Por que ???Gracias
He pagado por suscripción a Premiun por tres mese por 0,99 € Aunque se ha cargado en tarjeta, después de dos días sigo siendo spotify fee. Por que ??? Gracias
Casual Listener
357 Views
2 replies
0 likes
I've been using Spotify without premium/trial for many months on my Nexus 7 2013, tablet mode allows you to select songs and use unlimited skips(the tablet version is not the same as the phone version which has shuffle play only) But for whatever rea...
I've been using Spotify without premium/trial for many months on my Nexus 7 2013, tablet mode allows you to select songs and use unlimited skips(the tablet version is not the same as the phone versio...
Casual Listener
2144 Views
5 replies
1 likes
I have the app on my Samsung Galaxy S6 and was using it without incident during the day. I just went to play a song now and it plays nothing from my saved songs or any song for more than a second before pausing. There is no sound and I don't know how...
I have the app on my Samsung Galaxy S6 and was using it without incident during the day. I just went to play a song now and it plays nothing from my saved songs or any song for more than a second bef...
213 Views
0 replies
0 likes
Hello,I changed my mobil from Galaxy S4 to Galaxy S5. At S4 I had had offline music stored at the micro SD card.Now, at my new S5, there is no offline music avaiable?! It seems, that spotify doesn't recognized the SD-card?! Can anyone help please!!??...
Hello, I changed my mobil from Galaxy S4 to Galaxy S5. At S4 I had had offline music stored at the micro SD card. Now, at my new S5, there is no offline music avaiable?! It seems, that spotify does...
Roadie
252 Views
1 replies
0 likes
While playing Spotify and a call comes in Spotify does not stop playing. Can hear the cal and the music at the same time
While playing Spotify and a call comes in Spotify does not stop playing. Can hear the cal and the music at the same time
Newbie
2785 Views
2 replies
0 likes
I changed my phone, logged in with my account and I lost all my Playlist and songs. Also it said upgrade to premium when I already had premium. I need help because I want everything back.
I changed my phone, logged in with my account and I lost all my Playlist and songs. Also it said upgrade to premium when I already had premium. I need help because I want everything back.
Community Legend
1336 Views
2 replies
0 likes
