Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hello, I have problems with the equalizer function. If this function is activated, when I push the play/pause button, the sound increases itself automatically by a few milliseconds. Some times the filters dont work after a restart of the equalizer fu...
Hello, I have problems with the equalizer function. If this function is activated, when I push the play/pause button, the sound increases itself automatically by a few milliseconds. Some times the fi...
296 Views
0 replies
0 likes
Hey! I just want to choose a song from a playlist (WITH FILTER!!) when i begin my trip. Then the playlist should continue as usual so the queue should be filled with all songs from the playlist and not just the songs in the filter. How do I do it? So...
Hey! I just want to choose a song from a playlist (WITH FILTER!!) when i begin my trip. Then the playlist should continue as usual so the queue should be filled with all songs from the playl...
Spotify
316 Views
1 replies
0 likes
I can not play the music ... both offline and online, and I have a premium account.
I can not play the music ... both offline and online, and I have a premium account.
Not applicable
287 Views
1 replies
0 likes
When I choose "Search" in my Spotify app for Android, it crashes. This is a brand new issue. I've been using the app for quite some time. I cleared out all of the cache. Suggestions about why this is a problem now? What can I do to remedy the situati...
When I choose "Search" in my Spotify app for Android, it crashes. This is a brand new issue. I've been using the app for quite some time. I cleared out all of the cache. Suggestions about why this is...
Newbie
17350 Views
2 replies
0 likes
I sleep too deep for the beeps, so I literally spent 3 days finding a clock for my Android where I had the option of using MP-3s and finding an app where I could download a few MP-3s of my favorite songs. I downloaded about 8 songs to my Samsung Gala...
I sleep too deep for the beeps, so I literally spent 3 days finding a clock for my Android where I had the option of using MP-3s and finding an app where I could download a few MP-3s of my favorite s...
448 Views
0 replies
0 likes
Hallo, Wenn ich bei meinem 4.4 Android-gerät in Spotify einige Playlists runterladen (offline verfügbar) mache, sind diese nach einigen Stunden nichtmehr offline verfügbar und ich MUSS sie JEDES MAL neu herrunterladen. Kann mir jemand sagen, wie das ...
Hallo, Wenn ich bei meinem 4.4 Android-gerät in Spotify einige Playlists runterladen (offline verfügbar) mache, sind diese nach einigen Stunden nichtmehr offline verfügbar und ich MUSS sie...
Roadie
742 Views
5 replies
0 likes
When I click the shuffle play button I get no response. No music is played.I have cleared the cache, uninstalled, restarted my phone and then reinstalled.I made sure the streaming wasn't on high quality.Any other suggestions? I'm only Android 4.4, Sp...
When I click the shuffle play button I get no response. No music is played. I have cleared the cache, uninstalled, restarted my phone and then reinstalled. I made sure the streaming wasn't on h...
Spotify
2904 Views
15 replies
0 likes
Hi, I've had the same problem for the past few months. Playback on my phone will stop in the middle of the track for no apparent reason. This happens every two songs or so. I have to enter the app and click play, and the track will restart from the b...
Hi, I've had the same problem for the past few months. Playback on my phone will stop in the middle of the track for no apparent reason. This happens every two songs or so. I have to enter the app an...
378 Views
0 replies
0 likes
So, I turned my dad onto Spotify about a year ago, and he's been loving using it while he Uber drives. He uses two phones while he drives, one for the Uber app, and a disconnected one for offline Spotify music. Recently, an update came out for the Ub...
So, I turned my dad onto Spotify about a year ago, and he's been loving using it while he Uber drives. He uses two phones while he drives, one for the Uber app, and a disconnected one for offline Spo...
223 Views
0 replies
0 likes
Changing the order in which the songs are listed resets there offline availability... which really sucks because i spent all day and night letting my songs download just to have them instantly wiped from my device... Oh but my memory is all atill bei...
Changing the order in which the songs are listed resets there offline availability... which really sucks because i spent all day and night letting my songs download just to have them instantly wiped ...
151 Views
0 replies
0 likes
All of the songs are grayed out and won't play unless I play the radio or shuffle play but I can't pick any of the songs.Please help!!!!
All of the songs are grayed out and won't play unless I play the radio or shuffle play but I can't pick any of the songs.Please help!!!!
179 Views
0 replies
0 likes
Hello there! spotify have a family account. In the main account everything works well but in secondary music is bound to be random. As I can fixthis and put it Watch only song I want?
Hello there! spotify have a family account. In the main account everything works well but in secondary music is bound to be random. As I can fixthis and put it Watch only song I want?
229 Views
0 replies
0 likes
How do I reset my entire account
How do I reset my entire account
Newbie
1935 Views
11 replies
0 likes
i have a samsung galaxy 5. i have tried uninstalling and reinstalling to no avail. help!
i have a samsung galaxy 5. i have tried uninstalling and reinstalling to no avail. help!
Newbie
651 Views
3 replies
0 likes
HiI recently changed my phone and switched to FIDO where I'm supposed to get SPOTIFY premium for free for a year or so.However when I enjtered the code then proceeded to create my account via my facebook profile, it did not work.I have trying for a w...
Hi I recently changed my phone and switched to FIDO where I'm supposed to get SPOTIFY premium for free for a year or so.However when I enjtered the code then proceeded to create my account via my fa...
Casual Listener
334 Views
2 replies
0 likes
I have about 1200 offline songs that were deleted today. I've been travelling for 2 weeks in South Africa from Canada and have been using spotfiy daily. Today when I opened the app it required me to connect to the internet to login and then began re-...
I have about 1200 offline songs that were deleted today. I've been travelling for 2 weeks in South Africa from Canada and have been using spotfiy daily. Today when I opened the app it required me to ...
Roadie
461 Views
1 replies
0 likes
Hi, I dont know why, but every time i play a song this one stops suddenly. It´s like it doesn´t want to play it. I start a song and suddenly in minute 1 for example stops. What can I do? or is there some error in the songs? Frank.
Hi, I dont know why, but every time i play a song this one stops suddenly. It´s like it doesn´t want to play it. I start a song and suddenly in minute 1 for example stops. What ...
Newbie
862 Views
3 replies
1 likes
I want to disconnect my facebook from spotify from my android phone i have no access to any pc...
I want to disconnect my facebook from spotify from my android phone i have no access to any pc...
Community Legend
279 Views
1 replies
0 likes
I am using Samsung GT-S7580 powered by Android Jellybean. Since my internal phone storage is limited, I would like to save my offline music to external SD card storage. Is it possible to do that?
I am using Samsung GT-S7580 powered by Android Jellybean. Since my internal phone storage is limited, I would like to save my offline music to external SD card storage. Is it possible to do that?
Roadie
553 Views
4 replies
0 likes
