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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 851990 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 851990 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17638 Views
  • 3 replies
  • 0 likes
  • 17638 Views
  • 3 replies
  • 0 likes

Songs randomly stop playing in the middle of the track

Hi. I just recently signed up for premium on the 3 month promo. I was previously on Google Play Music.Running Spotify on my Galaxy S5 with Android 5.0, non rooted & stock. Basically the problem is as follows. I will have some song playing and then it...

  • Casual Listener
  • Hi.   I just recently signed up for premium on the 3 month promo. I was previously on Google Play Music. Running Spotify on my Galaxy S5 with Android 5.0, non rooted & stock.   Bas...
  • c2q
  • Casual Listener
  • 3610 Views
  • 3 replies
  • 0 likes
  • 3610 Views
  • 3 replies
  • 0 likes

PC local files not playing on Mobile

Hi,My local files on PC that normally played on mobile and have done until tonight now are unavailable- "this track is not available" and grayed out. I listen to a lot of K-Pop and J-Pop which are not available on spotify. The only tracks available h...

  • Casual Listener
  • Hi, My local files on PC that normally played on mobile and have done until tonight now are unavailable- "this track is not available" and grayed out. I listen to a lot of K-Pop and J-Pop which are ...
  • Shinicarry
  • Casual Listener
  • 211 Views
  • 2 replies
  • 0 likes
  • 211 Views
  • 2 replies
  • 0 likes

No notification bar controls

Hi, I'm using Spotify app on Android 4.2.2, LG g2, Spotify version 2.9.0.890, and I can't see the music controls on the notification bar, I have to go into the app whenever I want to pause or change track. I don't want to reinstall the app since I'd ...

  • Casual Listener
  • Hi, I'm using Spotify app on Android 4.2.2, LG g2, Spotify version 2.9.0.890, and I can't see the music controls on the notification bar, I have to go into the app whenever I want to pause or change ...
  • guitarger
  • Casual Listener
  • 4382 Views
  • 2 replies
  • 1 likes
  • 4382 Views
  • 2 replies
  • 1 likes

Sond skipped on Android

Hi, I upgraded yesterday to premium. Some feedback:1. When playing "Justice - Across the universe" on Android, the song skipped from first to last within 30 seconds. Everytime. (model: Samsung S3). It does not happen with other songs. So great for a ...

  • Newbie
  • Hi,   I upgraded yesterday to premium. Some feedback: 1. When playing "Justice - Across the universe" on Android, the song skipped from first to last within 30 seconds. Everytime. (model: Sam...
  • Daniel
  • Community Legend
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Missing song

Why cant I play/find the song Narcotic from Liquid anymore?? There is just some **bleep**ty Dance remix

  • Casual Listener
  • Why cant I play/find the song Narcotic from Liquid anymore?? There is just some **bleep**ty Dance remix 😞
  • Daniel
  • Community Legend
  • 164 Views
  • 3 replies
  • 0 likes
  • 164 Views
  • 3 replies
  • 0 likes

Solved!! Spotify crashes on my xperia z1 compact

I'm a spotiholic, which is why it is particularly annoying that spotify consistently crashes on my sony xperia z1 compact upon application launch. It worked perfectly the first week, but since then it's been 100% defunct. I have sent my phone to serv...

  • Casual Listener
  • I'm a spotiholic, which is why it is particularly annoying that spotify consistently crashes on my sony xperia z1 compact upon application launch. It worked perfectly the first week, but since t...
  • rotten881
  • Regular
  • 1266 Views
  • 3 replies
  • 0 likes
  • 1266 Views
  • 3 replies
  • 0 likes

Release Notes - Spotify for Android (2.8.0)

What's new in this version (2.8.0) Fixed: We've been battling some bugs. We won.

ReleaseNotesAnd.jpg
  • Community Legend
  •   What's new in this version (2.8.0)   Fixed: We've been battling some bugs. We won.
  • EarlPurple
  • Roadie
  • 2710 Views
  • 21 replies
  • 2 likes
  • Android
    Release Notes
  • 2710 Views
  • 21 replies
  • 2 likes

Offline content disappears frequently

Hi, I have the latest Android app on three different devices. Since the beginning I have had problems with all three devices that my offline content disappears, ALL SONGS! I use Spotify mainly when I run (in Air-plane mode so nothing can disturb me.....

  • Newbie
  • Hi,   I have the latest Android app on three different devices. Since the beginning I have had problems with all  three devices that my offline content disappears, ALL SONGS!   I u...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Solved!! Songs withing Your Music category are not appearing

Hello Guys, Suddenly the songs that I've added to my "Songs" within "Your Music" category disappear, I have added new songs and those are appearing but old songs (added last year or in the past months are not there anymore). Also in my computer (Wind...

  • Casual Listener
  • Hello Guys,    Suddenly the songs that I've added to my "Songs" within "Your Music" category disappear, I have added new songs and those are appearing but old songs (added last year or in...
  • Asacur
  • Casual Listener
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Songs stop after 10 seconds on Nexus 6 with T-Mobile

I'm running Android 5.1 on a Nexus 6 using T-Mobile. Sometimes the app runs smoothly, but lately, I've had an issue where every song I select stops after exactly 10 seconds and never loads. Only restarting my phone entirely fixes the problem. I've no...

  • Regular
  • I'm running Android 5.1 on a Nexus 6 using T-Mobile. Sometimes the app runs smoothly, but lately, I've had an issue where every song I select stops after exactly 10 seconds and never loads. Only rest...
  • mgallow2
  • Regular
  • 876 Views
  • 6 replies
  • 0 likes
  • 876 Views
  • 6 replies
  • 0 likes

HELP. Available Offline slider is not appearing

I really want to like spotify so i signed up for premimum. Downloaded android app, logged in, browsed, but there is NO SLIDER for available offline. I uninstalled and installed 3 times.

  • Newbie
  • I really want to like spotify so i signed up for premimum. Downloaded android app, logged in, browsed, but there is NO SLIDER for available offline. I uninstalled and installed 3 times.
  • Daniel
  • Community Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Problems with Your Music

I spent a long time yesterday adding artists/albums to my music. I have a premium account that I use on both an Android phone and a Windows 8.1 laptop/tablet. Today, none of those artists/albums are in my music. This isn't the first time this has hap...

  • Visitor
  • I spent a long time yesterday adding artists/albums to my music. I have a premium account that I use on both an Android phone and a Windows 8.1 laptop/tablet. Today, none of those artists/albums are ...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Samsung s4

Hi..need help to connect spotify to work with my control buttons on steering and also touch screen on Volkwagen 2012 RCD 510 radio.Why

  • Newbie
  • Hi..need help to connect spotify to work with my control buttons on steering and also touch screen on Volkwagen 2012 RCD 510 radio. Why
  • mapuya19
  • Community Legend
  • 200 Views
  • 3 replies
  • 0 likes
  • 200 Views
  • 3 replies
  • 0 likes

Problems when using Spotify Connect

I've enjoyed using Spotify Connect since it was first introduced. I typically use it from my desktop (PC or Linux) to control the music playing out of my Android Phone while playing games or browsing the web on my PC. In the last couple days (perhaps...

  • Casual Listener
  • I've enjoyed using Spotify Connect since it was first introduced.  I typically use it from my desktop (PC or Linux) to control the music playing out of my Android Phone while playing games or br...
  • Daniel
  • Community Legend
  • 342 Views
  • 3 replies
  • 0 likes
  • 342 Views
  • 3 replies
  • 0 likes

Spotify closes randomly (out of memory?)

I have Spotify on a Moto G running Android 4.4.4. If I leave it playing on the background, it will suddenly quit. There isn't error message, it simply vanishes and has to be restarted. This usually happens when I'm using another app in foreground, it...

  • Regular
  • I have Spotify on a Moto G running Android 4.4.4.   If I leave it playing on the background, it will suddenly quit. There isn't error message, it simply vanishes and has to be restarted.&nbs...
  • Daniel
  • Community Legend
  • 2868 Views
  • 11 replies
  • 0 likes
  • 2868 Views
  • 11 replies
  • 0 likes

Spotify is driving me bonker! Annoying bug

Hey,I've been using Spotify for a while now but regularly come across a bug that drives me totaly nuts :I have a LOT of album saved into my account. I only sync a few of these albums at a time on ONE android device (the bug happened on TWO different ...

  • Casual Listener
  • Hey, I've been using Spotify for a while now but regularly come across a bug that drives me totaly nuts : I have a LOT of album saved into my account. I only sync a few of these albums at a time on...
  • Meshuggah333
  • Casual Listener
  • 455 Views
  • 5 replies
  • 1 likes
  • 455 Views
  • 5 replies
  • 1 likes

Solved!! Huawei ascend mate 7

I cant activiate premium on the phone. I click on preium an hes loading for hours. What can i do? App delete but my playlists??Sorry for my english. I hope you understand my problem

  • Casual Listener
  • I cant activiate premium on the phone. I click on preium an hes loading for hours. What can i do? App delete but my playlists?? Sorry for my english. I hope you understand my problem
  • Eragon_1990
  • Casual Listener
  • 621 Views
  • 4 replies
  • 0 likes
  • 621 Views
  • 4 replies
  • 0 likes

I can't download the premium version!

I can't download the premium version. Why? Server appear bloked!

  • Newbie
  • I can't download the premium version. Why? Server appear bloked!
  • Daniel
  • Community Legend
  • 3540 Views
  • 1 replies
  • 0 likes
  • Version premium
  • 3540 Views
  • 1 replies
  • 0 likes

Solved!! Can't open Spotify. Crash report

DescriptionPlease describe the problemWhen opening spotify, it crashes right away. What are the steps you took to get to the error/issue?1. Uninstalled2. Deleted files from sd card file folder3. Restarted phone/powered off for minutes.4. ReinstalledE...

  • Regular
  • Description Please describe the problem When opening spotify, it crashes right away.   What are the steps you took to get to the error/issue? 1. Uninstalled 2. Deleted file...
  • Daniel
  • Community Legend
  • 1821 Views
  • 5 replies
  • 0 likes
  • Error
    won't load
  • 1821 Views
  • 5 replies
  • 0 likes

"Album Only" songs

When I download a full album sometimes an extra song or two will show up in my music since it's a song that someone is supposed to get when they buy the full album in real life. The problem im having is though, these songs I want to listen to are hig...

  • Casual Listener
  • When I download a full album sometimes an extra song or two will show up in my music since it's a song that someone is supposed to get when they buy the full album in real life. The problem im having...
  • Daniel
  • Community Legend
  • 564 Views
  • 1 replies
  • 0 likes
  • 564 Views
  • 1 replies
  • 0 likes