Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Minha conta premiun expirou antes do prazo e nao consigo ter mais acesso a conta premium, assinei mas so durou um mes, porque??
Minha conta premiun expirou antes do prazo e nao consigo ter mais acesso a conta premium, assinei mas so durou um mes, porque??
340 Views
0 replies
0 likes
Hi all Honor 6, Android 4.4.2, Spotify 3.9.0.965. Since a couple of weeks (worked before): When I press [Next Song] within the Spotify app, it duly plays the next song in the Spotify playlist. However, if I press [Next Song] on my headphone (double c...
Hi all Honor 6, Android 4.4.2, Spotify 3.9.0.965. Since a couple of weeks (worked before): When I press [Next Song] within the Spotify app, it duly plays the next song in the Spotif...
Regular
15175 Views
4 replies
0 likes
I have an LG G3 i put my 32G sd card on it and download spotify and all thw music got saved on it. When downloading an especific playlist it does not get to download it complete. Then my sd card start havinh problems. And when i turn my phone off. Th...
I have an LG G3 i put my 32G sd card on it and download spotify and all thw music got saved on it. When downloading an especific playlist it does not get to download it complete. Then my sd card star...
416 Views
0 replies
0 likes
Deactivated my old Facebook account and I can't get in to my Spotify music. Also don't remember my password or username for either account
Deactivated my old Facebook account and I can't get in to my Spotify music. Also don't remember my password or username for either account
Community Legend
387 Views
1 replies
0 likes
Deactivated my old Facebook account and I can't get in to my Spotify music. Also don't remember my password or username for either account
Deactivated my old Facebook account and I can't get in to my Spotify music. Also don't remember my password or username for either account
282 Views
0 replies
0 likes
help me i have made my account online on my laptop and it is working perfectly, but when i try to use the same account on my android phone it says either my password and or acc is incorrect? anyone else ever have this problem and knows how to fix thi...
help me i have made my account online on my laptop and it is working perfectly, but when i try to use the same account on my android phone it says either my password and or acc is incorrect? ...
Roadie
292 Views
1 replies
0 likes
Hey everyone, Am I missing something obvious or is Spotify Podcasts/ Shows still missing from Desktop and Android? https://www.spotify.com/us/now/
Hey everyone, Am I missing something obvious or is Spotify Podcasts/ Shows still missing from Desktop and Android? https://www.spotify.com/us/now/
Casual Listener
338 Views
1 replies
1 likes
Few month ago I had Jim Cramer podcast "Mad Money" from Jim Cramer CNBS. Today Ive decided to listen to it and noticed, that its gone....Search cant find any podcasts from him=(
Few month ago I had Jim Cramer podcast "Mad Money" from Jim Cramer CNBS. Today Ive decided to listen to it and noticed, that its gone.... Search cant find any podcasts from him=( &...
731 Views
0 replies
0 likes
Hi! I'm currently using a Samsung Galaxy S6 64GB. I've saved many songs and playlists for offline usage and it obviously ate much of my phone's memory. I had purchased a 32GB USB OTG solely for my music files. Would it be possible to transfer the off...
Hi! I'm currently using a Samsung Galaxy S6 64GB. I've saved many songs and playlists for offline usage and it obviously ate much of my phone's memory. I had purchased a 32GB USB OTG solely for my mu...
483 Views
0 replies
2 likes
For the past three days every time I hit thumbs up or down, I get a message "Sorry, we can't improve your station right now. Please try again later.". It's happened on data and on wi-fi, on multiple stations, after phone reboot, etc.
For the past three days every time I hit thumbs up or down, I get a message "Sorry, we can't improve your station right now. Please try again later.". It's happened on data and on wi-fi, on multiple ...
717 Views
0 replies
7 likes
My spotify crashes as soon as i click on the app... I reinstall it, i logged in and it crashes again.... this al started when i uppdated it.
My spotify crashes as soon as i click on the app... I reinstall it, i logged in and it crashes again.... this al started when i uppdated it.
Community Legend
260 Views
1 replies
0 likes
Hello everyone, I use a Sony Xperia Z with Android 5.0. I have downloaded offline available music via spotify. If I have a look at the apps' details it sais that Spotify takes uf 2,8 GB memory, 2,74GB of which are stored on the SD-card. Still the Spo...
Hello everyone, I use a Sony Xperia Z with Android 5.0. I have downloaded offline available music via spotify. If I have a look at the apps' details it sais that Spotify takes uf 2,...
317 Views
0 replies
0 likes
Hi, how do I know whether the updated firmware has been applied to my 1st gen Chromecast so that I can start casting from my phone?I believe the support has been rolled out to the latest gen Chromecast devices but I am not sure about those of us with...
Hi, how do I know whether the updated firmware has been applied to my 1st gen Chromecast so that I can start casting from my phone? I believe the support has been rolled out to the latest g...
Music Fan
3578 Views
3 replies
1 likes
Hello! I have the Chromecast (2015) and the Samsung S6. When i try to connect Spotify on my S6 to the Chromecast, the S6 recognize my Chromecast and try to connect. The Spotify logo appears on my TV, but after some seconds trying to connect, my TV sh...
Hello! I have the Chromecast (2015) and the Samsung S6. When i try to connect Spotify on my S6 to the Chromecast, the S6 recognize my Chromecast and try to connect. The Spotif...
Casual Listener
460 Views
2 replies
0 likes
Hi, I am having a problem with all my offline content disappearing after a power down or reboot - Note 4I am on Spotify premium.I have tried deleting the cache, uninstalling, reseting the devices attached to my account (ipad, anroid phone and macbook...
Hi, I am having a problem with all my offline content disappearing after a power down or reboot - Note 4 I am on Spotify premium. I have tried deleting the cache, uninstalling, reseting th...
498 Views
0 replies
1 likes
I finally updated, sort of by accident, but irregardless, it's done, and now I have a teensy tiny irritant, but of course it's the little things.......Can no longer " add album to playlist".To queue yes, (that's a whole nother kettle of fish) playlis...
I finally updated, sort of by accident, but irregardless, it's done, and now I have a teensy tiny irritant, but of course it's the little things....... Can no longer " add album to playlist". To qu...
254 Views
0 replies
0 likes
I've uninstalled, reinstalled, tried saving the app to my phone, my SD card, tried removing to from Google play, tried removing it using the android app manager, tried removing it manually with my computer - nothing. Every time it says the app was su...
I've uninstalled, reinstalled, tried saving the app to my phone, my SD card, tried removing to from Google play, tried removing it using the android app manager, tried removing it manually with my co...
Community Legend
293 Views
1 replies
0 likes
I have been a premiun user for a year using spotify on a HTC one phone and never had any problem. Recently I have upgraded to a new phone, a Samsung Galaxy S6, but spotify doesn't recognise the mobile network on this phone and does not even login unl...
I have been a premiun user for a year using spotify on a HTC one phone and never had any problem. Recently I have upgraded to a new phone, a Samsung Galaxy S6, but spotify doesn't recognise the mobil...
247 Views
0 replies
0 likes
i think it was the most recent update that made my spotify go to the top of my music list everytime i unlock my phone or open the app. i have tried clearing the cache, reinstalling the app, and restarting my phone( Galaxy s6). this is really annoying...
i think it was the most recent update that made my spotify go to the top of my music list everytime i unlock my phone or open the app. i have tried clearing the cache, reinstalling the app, and resta...
Roadie
454 Views
1 replies
1 likes
Does anyone know how to make it save to SD card in Marshmallow? Z3 Compact (6.0). I tried granting Spotify storage permission but it still downloads to internal storage.
Does anyone know how to make it save to SD card in Marshmallow? Z3 Compact (6.0). I tried granting Spotify storage permission but it still downloads to internal storage.
Newbie
8135 Views
16 replies
15 likes
