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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387356 Views

545 replies

34 likes

Account
Free
  • 387356 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8040 Views

0 replies

7 likes

  • 8040 Views
  • 0 replies
  • 7 likes

Solved!! Local files (Probably answered before)

Hi guys, I have a question that has probably been answered before but whatever! The question is... Can I add local files from my sd card to my playlists on my samsung galaxy s5? Or is the only way the network way? Because I want to keep some music se...

Casual Listener

Hi guys, I have a question that has probably been answered before but whatever! The question is... Can I add local files from my sd card to my playlists on my samsung galaxy s5? Or is the only way th...

SatansApostle89

Casual Listener

685 Views

2 replies

0 likes

  • 685 Views
  • 2 replies
  • 0 likes

Spotify closes when I am on other apps

Whenever I press the home button on my phone or go into another app, Spotify just closes and stops playing music. I've tried uninstalling and reinstalling but it still happens. I don't know what to do. I have a LG Escape 2.

Newbie

Whenever I press the home button on my phone or go into another app, Spotify just closes and stops playing music. I've tried uninstalling and reinstalling but it still happens. I don't know what to d...

rloveman

Regular

647 Views

2 replies

2 likes

crashing
  • 647 Views
  • 2 replies
  • 2 likes

Why do disliked songs...

...come back on "radio"?I have premium and it is f... annoying

Newbie

...come back on "radio"? I have premium and it is f... annoying

Bittencourt

Spotify Star

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

Solved!! Not Sound

sometimes no sound at all. the song is playing but no sound. why? My phone: Sony Xperia Z5.

Casual Listener

sometimes no sound at all. the song is playing but no sound. why? My phone: Sony Xperia Z5.

sihhiyekoprusu

Casual Listener

643 Views

2 replies

0 likes

  • 643 Views
  • 2 replies
  • 0 likes

Fido spotify

Hi I just got my code from fido hub to get free spotify but I don't know where to enter the code?? Can someone help me please

Newbie

Hi I just got my code from fido hub to get free spotify but I don't know where to enter the code?? Can someone help me please

jean3601

Community Legend

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Deleting account

Spotify won't help me delete my account...any help?

Visitor

Spotify won't help me delete my account...any help?

kbrooksc

Community Legend

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Spotify premium

I got Spotify premium in x-mas present but now when im about to activate it via the nr on the back. But it gets error saying that "seems like this premium code is not guilty. Please try again or Contact customservice'. This came up tha first time i t...

Newbie

I got Spotify premium in x-mas present but now when im about to activate it via the nr on the back. But it gets error saying that "seems like this premium code is not guilty. Please try again or Cont...

kbrooksc

Community Legend

430 Views

1 replies

0 likes

Android 5.1.1
  • 430 Views
  • 1 replies
  • 0 likes

Logging on my account

I was unable to log in to my account on my tab 4 so I logged myself out of my mobile app on my cell phone(also Samsung) and tried to log in again on the tab and no luck. I had to make a new password so I was eventually able to log in with the new pas...

Visitor

I was unable to log in to my account on my tab 4 so I logged myself out of my mobile app on my cell phone(also Samsung) and tried to log in again on the tab and no luck. I had to make a new password ...

kbrooksc

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Solved!! No volume

Hi there,I would like to ask you for help. Since today my spotify doesn't work ... Actually app is OK i can play songs and app shows how time of songbia running but there is any music. I tried to connect headphones and it doesn't work. I tried music ...

Casual Listener

Hi there, I would like to ask you for help. Since today my spotify doesn't work ... Actually app is OK i can play songs and app shows how time of songbia running but there is any music. I tried to c...

Saintnick

Regular

649 Views

3 replies

0 likes

  • 649 Views
  • 3 replies
  • 0 likes

Problem with spotify family

Hey, i have a problem with spotify family. I invited my brother half a year ago and now i would like to invite my sister but i can´t find the button for inviting. My question is how many people can be invited in the spotify family? And why can i not ...

Newbie

Hey,   i have a problem with spotify family. I invited my brother half a year ago and now i would like to invite my sister but i can´t find the button for inviting.    My question ...

Nico

Community Legend

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Inadequate Google Wear Support and no Lossless on Premium.

Hello, so this is more to the Spotify staff more than anything. I have, for a while, been confused about whether to continue with my Spotify subscription or jump to another provider (Google or Amazon). The problem is that Spotify has all my playlists...

Newbie

  Hello,   so this is more to the Spotify staff more than anything.   I have, for a while, been confused about whether to continue with my Spotify subscription or jump to another ...

584 Views

0 replies

2 likes

Google Wear
inadequate service
lossless
Premium
Sony Smartwatch 3
  • 584 Views
  • 0 replies
  • 2 likes

Fix the shuffle now!

Device: Samsung S5Operating System Version: AndroidSpotify Version: LatestDescription: While using the shuffle button when you are in a playlist it has only 2 lists it plays off.You can only make him choose other songs if you play a number by it self...

Newbie

Device:  Samsung S5 Operating System Version:  Android Spotify Version:  Latest Description:  While using the shuffle button when you are in a playlist it has only 2 lists ...

Renst93

Newbie

623 Views

1 replies

0 likes

  • 623 Views
  • 1 replies
  • 0 likes

Solved!! Downloading with Spotify Premium

I have a US Samusung Galaxy S3 (android). I have a premium spotify subscription and I have 2 questions. 1. My understanding is that when I download a song or songs I will not be charged an additional amount over my monthly premium subscription...I am...

Regular

I have a US Samusung Galaxy S3 (android).  I have a premium spotify subscription and I have 2 questions.   1. My understanding is that when I download a song or songs I will not be char...

Javadgholami777

Newbie

4576 Views

7 replies

0 likes

  • 4576 Views
  • 7 replies
  • 0 likes

Can't control volume on PC from phone on Spotify Connect (Nexus 5X)

I recently switched from a S6 to a Nexus 5X and now I am unable to control the volume on my pc with my phone. When I try to increase the volume it pops up the volume control but it is stuck at 0.

Casual Listener

I recently switched from a S6 to a Nexus 5X and now I am unable to control the volume on my pc with my phone. When I try to increase the volume it pops up the volume control but it is stuck at 0.

923 Views

0 replies

1 likes

Spotify Connect Volume Control
Volume Control
  • 923 Views
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Solved!! Charged 3 times

I have been charged 3 times for a college subscription and I checked my spotify "subscription page" and it only says they took money once but my bank statement shows 3. What can I do to reverse that???

Newbie

I have been charged 3 times for a college subscription and I checked my spotify "subscription page" and it only says they took money once but my bank statement shows 3. What can I do to reverse that?...

Hashtagxtina

Newbie

1142 Views

5 replies

0 likes

  • 1142 Views
  • 5 replies
  • 0 likes

Solved!! logging in on a new galaxy, message saying i've already got an account with that name

Hi, I've just bought a new Galaxy S6, great. Loaded Spotify, and tried to log in. I keep getting the message "You've already got an account with this email address". I know that! I'm simply trying to login into it and can't find another way in. I use...

Casual Listener

Hi, I've just bought a new Galaxy S6, great.  Loaded Spotify, and tried to log in.  I keep getting the message "You've already got an account with this email address".  I know that!&nb...

Nico

Community Legend

1195 Views

3 replies

0 likes

new galaxy S6
  • 1195 Views
  • 3 replies
  • 0 likes

Solved!! Can't login to app

Hi, Can't login to Spotify Android app on several devices (Nexus 7 and Samsung Galaxy S6). It's saying that either username or password in incorrect.I can login into webplayer with the same credentials without any issues. Thanks.

Casual Listener

Hi,   Can't login to Spotify Android app on several devices (Nexus 7 and Samsung Galaxy S6). It's saying that either username or password in incorrect. I can login into webplayer with the sam...

AndruX

Casual Listener

1375 Views

1 replies

0 likes

  • 1375 Views
  • 1 replies
  • 0 likes

Songs won't stop repeating

Spotify works perfectly in my iPad but not on my phone, Samsung, it's weird Ik. I use the same account for each electronic but it only acts up on my phone. I'm thinking it's my phone but Idk how to fix that either.

Newbie

Spotify works perfectly in my iPad but not on my phone, Samsung, it's weird Ik. I use the same account for each electronic but it only acts up on my phone. I'm thinking it's my phone but Idk how to f...

Nico

Community Legend

1166 Views

1 replies

0 likes

  • 1166 Views
  • 1 replies
  • 0 likes

Offline albums all gone

This morning I found all my offline albums gone on my app. Logged out and in again, but didn't help. Anyone any idea what happened, and any suggestions what I can do?ThxLars

Newbie

This morning I found all my offline albums gone on my app. Logged out and in again, but didn't help. Anyone any idea what happened, and any suggestions what I can do? Thx Lars

Nico

Community Legend

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Spotify stops after playing 3 songs

HiAfter installing the latest update for android the software started to shutdow after every 3 songs, i wonder if anybody else has noticed the sam thing???

Newbie

Hi After installing the latest update for android the software started to shutdow after every 3 songs, i wonder if anybody else has noticed the sam thing???

Nico

Community Legend

529 Views

1 replies

0 likes

  • 529 Views
  • 1 replies
  • 0 likes