Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
377052 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Sorry, I know this is in another thread. I'm cancelling my premium subscription. Just fed up with fighting against shuffle play.I just wanted to select an album and play through it in sequence.This is the most obvious action, and what everyone I know...
Sorry, I know this is in another thread. I'm cancelling my premium subscription. Just fed up with fighting against shuffle play.I just wanted to select an album and play through it in sequence. This...
Roadie
811 Views
1 replies
0 likes
Hi, can I reset my spotify account so all my recent numbers dissapear?I already tried to delete them one by one but they come back. thanks.
Hi, can I reset my spotify account so all my recent numbers dissapear? I already tried to delete them one by one but they come back. thanks.
Community Legend
477 Views
3 replies
0 likes
Hey!First of all, I love your app!! But unfortunately one thing is missing to get the maximum experience of the premium account.So my userstory is: As a user I would like to be able to search my playlists via search field to be able to listen to a sp...
Hey! First of all, I love your app!! But unfortunately one thing is missing to get the maximum experience of the premium account. So my userstory is: As a user I would like to be able to search my ...
Roadie
499 Views
1 replies
0 likes
Hi guys, I have a question that has probably been answered before but whatever! The question is... Can I add local files from my sd card to my playlists on my samsung galaxy s5? Or is the only way the network way? Because I want to keep some music se...
Hi guys, I have a question that has probably been answered before but whatever! The question is... Can I add local files from my sd card to my playlists on my samsung galaxy s5? Or is the only way th...
Casual Listener
674 Views
2 replies
0 likes
Whenever I press the home button on my phone or go into another app, Spotify just closes and stops playing music. I've tried uninstalling and reinstalling but it still happens. I don't know what to do. I have a LG Escape 2.
Whenever I press the home button on my phone or go into another app, Spotify just closes and stops playing music. I've tried uninstalling and reinstalling but it still happens. I don't know what to d...
Regular
638 Views
2 replies
2 likes
...come back on "radio"?I have premium and it is f... annoying
...come back on "radio"? I have premium and it is f... annoying
Spotify Star
378 Views
1 replies
0 likes
sometimes no sound at all. the song is playing but no sound. why? My phone: Sony Xperia Z5.
sometimes no sound at all. the song is playing but no sound. why? My phone: Sony Xperia Z5.
Casual Listener
628 Views
2 replies
0 likes
Hi I just got my code from fido hub to get free spotify but I don't know where to enter the code?? Can someone help me please
Hi I just got my code from fido hub to get free spotify but I don't know where to enter the code?? Can someone help me please
Community Legend
422 Views
1 replies
0 likes
Spotify won't help me delete my account...any help?
Spotify won't help me delete my account...any help?
Community Legend
288 Views
1 replies
0 likes
I got Spotify premium in x-mas present but now when im about to activate it via the nr on the back. But it gets error saying that "seems like this premium code is not guilty. Please try again or Contact customservice'. This came up tha first time i t...
I got Spotify premium in x-mas present but now when im about to activate it via the nr on the back. But it gets error saying that "seems like this premium code is not guilty. Please try again or Cont...
Community Legend
415 Views
1 replies
0 likes
I was unable to log in to my account on my tab 4 so I logged myself out of my mobile app on my cell phone(also Samsung) and tried to log in again on the tab and no luck. I had to make a new password so I was eventually able to log in with the new pas...
I was unable to log in to my account on my tab 4 so I logged myself out of my mobile app on my cell phone(also Samsung) and tried to log in again on the tab and no luck. I had to make a new password ...
Community Legend
308 Views
1 replies
0 likes
Hi there,I would like to ask you for help. Since today my spotify doesn't work ... Actually app is OK i can play songs and app shows how time of songbia running but there is any music. I tried to connect headphones and it doesn't work. I tried music ...
Hi there, I would like to ask you for help. Since today my spotify doesn't work ... Actually app is OK i can play songs and app shows how time of songbia running but there is any music. I tried to c...
Regular
630 Views
3 replies
0 likes
Hey, i have a problem with spotify family. I invited my brother half a year ago and now i would like to invite my sister but i can´t find the button for inviting. My question is how many people can be invited in the spotify family? And why can i not ...
Hey, i have a problem with spotify family. I invited my brother half a year ago and now i would like to invite my sister but i can´t find the button for inviting. My question ...
Community Legend
351 Views
1 replies
0 likes
Hello, so this is more to the Spotify staff more than anything. I have, for a while, been confused about whether to continue with my Spotify subscription or jump to another provider (Google or Amazon). The problem is that Spotify has all my playlists...
Hello, so this is more to the Spotify staff more than anything. I have, for a while, been confused about whether to continue with my Spotify subscription or jump to another ...
577 Views
0 replies
2 likes
Device: Samsung S5Operating System Version: AndroidSpotify Version: LatestDescription: While using the shuffle button when you are in a playlist it has only 2 lists it plays off.You can only make him choose other songs if you play a number by it self...
Device: Samsung S5 Operating System Version: Android Spotify Version: Latest Description: While using the shuffle button when you are in a playlist it has only 2 lists ...
Newbie
614 Views
1 replies
0 likes
I have a US Samusung Galaxy S3 (android). I have a premium spotify subscription and I have 2 questions. 1. My understanding is that when I download a song or songs I will not be charged an additional amount over my monthly premium subscription...I am...
I have a US Samusung Galaxy S3 (android). I have a premium spotify subscription and I have 2 questions. 1. My understanding is that when I download a song or songs I will not be char...
Newbie
4517 Views
7 replies
0 likes
I recently switched from a S6 to a Nexus 5X and now I am unable to control the volume on my pc with my phone. When I try to increase the volume it pops up the volume control but it is stuck at 0.
I recently switched from a S6 to a Nexus 5X and now I am unable to control the volume on my pc with my phone. When I try to increase the volume it pops up the volume control but it is stuck at 0.
920 Views
0 replies
1 likes
I have been charged 3 times for a college subscription and I checked my spotify "subscription page" and it only says they took money once but my bank statement shows 3. What can I do to reverse that???
I have been charged 3 times for a college subscription and I checked my spotify "subscription page" and it only says they took money once but my bank statement shows 3. What can I do to reverse that?...
Newbie
1126 Views
5 replies
0 likes
Hi, I've just bought a new Galaxy S6, great. Loaded Spotify, and tried to log in. I keep getting the message "You've already got an account with this email address". I know that! I'm simply trying to login into it and can't find another way in. I use...
Hi, I've just bought a new Galaxy S6, great. Loaded Spotify, and tried to log in. I keep getting the message "You've already got an account with this email address". I know that!&nb...
Community Legend
1174 Views
3 replies
0 likes
Hi, Can't login to Spotify Android app on several devices (Nexus 7 and Samsung Galaxy S6). It's saying that either username or password in incorrect.I can login into webplayer with the same credentials without any issues. Thanks.
Hi, Can't login to Spotify Android app on several devices (Nexus 7 and Samsung Galaxy S6). It's saying that either username or password in incorrect. I can login into webplayer with the sam...
Casual Listener
1372 Views
1 replies
0 likes
