Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi, I want to use spotify in my car android unit in offline mode as I don't always have an internet connection available. I activated the offline mode for my playlist and I waited to be fully downloaded. I switched the application to offline mode and...
Hi, I want to use spotify in my car android unit in offline mode as I don't always have an internet connection available. I activated the offline mode for my playlist and I waited to be full...
Casual Listener
299 Views
1 replies
0 likes
I am having an issure with the spotify app on my HTC One Mini. IT has worked fine for the past 2 years. Now it wont download over wifi. When i am connected to wifi, all of my other apps work just fine. It is only spotify that doesnt want to work. It ...
I am having an issure with the spotify app on my HTC One Mini. IT has worked fine for the past 2 years. Now it wont download over wifi. When i am connected to wifi, all of my other apps work just fin...
Community Legend
339 Views
1 replies
0 likes
First of all, I'd like to say what I've tried so far:- Clear offline devices @ Spotify.com- Full clean install of Spotify- Change from Normal to High and Extreme- Tried another smartphone- Tried another connection, from other places- Use a proxy insi...
First of all, I'd like to say what I've tried so far: - Clear offline devices @ Spotify.com - Full clean install of Spotify - Change from Normal to High and Extreme - Tried another smartphone ...
Regular
626 Views
1 replies
0 likes
Hello Spotify community, I love the app and the software in general (recently upgraded). I figured out how to download my songs on my Samsung Galaxy S6 to play them offline and I don't know how, when I add new songs on my desktop, to automatically ha...
Hello Spotify community, I love the app and the software in general (recently upgraded). I figured out how to download my songs on my Samsung Galaxy S6 to play them offline an...
304 Views
0 replies
0 likes
HI The last 3 months have been crazy troubleshooting and im no further ahead. Same phone, same premium spotify accnt, same home wifi network unchanged, same windows computer. spotify is installed on Moto G android phone, Both spotify and adroid phone...
HI The last 3 months have been crazy troubleshooting and im no further ahead. Same phone, same premium spotify accnt, same home wifi network unchanged, same windows computer. spotif...
Casual Listener
1049 Views
2 replies
0 likes
After a few seconds hearing a song, the music stops for a seconds or so and then goes on, but the sound has changed drastically. After the stop of the music the highs are more emphasised. Can anyone help me with this problem?
After a few seconds hearing a song, the music stops for a seconds or so and then goes on, but the sound has changed drastically. After the stop of the music the highs are more emphasised. Can anyone ...
Community Legend
884 Views
7 replies
0 likes
I was thinking about getting an external dac for my HTC One M8 and I was wondering if the HQ audio (I'm a subscriber) supports USB OTG so I can get the raw file out to my DAC?I found this post: https://community.spotify.com/t5/Help-Android/USB-audio-...
I was thinking about getting an external dac for my HTC One M8 and I was wondering if the HQ audio (I'm a subscriber) supports USB OTG so I can get the raw file out to my DAC? I found t...
Music Fan
2392 Views
4 replies
2 likes
I usually only listen to Alternative/Indie Rock. Well my nephew used my phone the other day and played some Metalica, Montly Crue, Megadeth, etc for about a half hour. Now, on my Spotify running app, every other song is hard rock metal (no offense to...
I usually only listen to Alternative/Indie Rock. Well my nephew used my phone the other day and played some Metalica, Montly Crue, Megadeth, etc for about a half hour. Now, on my Spotify running app,...
Newbie
929 Views
1 replies
6 likes
Tengo un galaxi s5 y tengo problemas al iniciar spotify se cierra inesperadamenteYa lo borre y lo instalé varias veces y nadaIgual se cierra justo al inicio
Tengo un galaxi s5 y tengo problemas al iniciar spotify se cierra inesperadamente Ya lo borre y lo instalé varias veces y nada Igual se cierra justo al inicio
209 Views
0 replies
0 likes
Tengo un galaxi s5 y tengo problemas al iniciar spotify se cierra inesperadamenteYa lo borre y lo instalé varias veces y nadaIgual se cierra justo al inicio
Tengo un galaxi s5 y tengo problemas al iniciar spotify se cierra inesperadamente Ya lo borre y lo instalé varias veces y nada Igual se cierra justo al inicio
Newbie
411 Views
1 replies
0 likes
Hello!My spotify notifications are in dutch/german or smh like that. Same when I get an e-mail that someone subsriced to my playlist... Why?! :'( Example: Daimdaddel Daim folgt jetzt Deiner Playlist Rawstyle!.
Hello! My spotify notifications are in dutch/german or smh like that. Same when I get an e-mail that someone subsriced to my playlist... Why?! :'( Example: Daimdadde...
250 Views
0 replies
0 likes
I'm having an issue when using Spotify with Android auto. I have a "starred playlist" which contains songs that were added at random times. I have this list sorted on my phone and the desktop app with recently added on top. When I select this playlis...
I'm having an issue when using Spotify with Android auto. I have a "starred playlist" which contains songs that were added at random times. I have this list sorted on my phone and the desktop app wit...
Newbie
1216 Views
5 replies
1 likes
On the Spotify app, it will log me in with my username and password, and then before I can even go to my music it will log out on it's own. On the Spotify website, on my laptop, it says I can't log in because my I don't live in the country I've selec...
On the Spotify app, it will log me in with my username and password, and then before I can even go to my music it will log out on it's own. On the Spotify website, on my laptop, it says I can't log i...
361 Views
0 replies
0 likes
I am using a spotify app on my LG android tablet. After some minutes browsing on spotify, it just closes without any warning. Then I have to re-open spotify again. However after some seconds or minutes it closes itself again. It keeps doing this and ...
I am using a spotify app on my LG android tablet. After some minutes browsing on spotify, it just closes without any warning. Then I have to re-open spotify again. However after some seconds or ...
427 Views
0 replies
0 likes
Minha conta premiun expirou antes do prazo e nao consigo ter mais acesso a conta premium, assinei mas so durou um mes, porque??
Minha conta premiun expirou antes do prazo e nao consigo ter mais acesso a conta premium, assinei mas so durou um mes, porque??
337 Views
0 replies
0 likes
Hi all Honor 6, Android 4.4.2, Spotify 3.9.0.965. Since a couple of weeks (worked before): When I press [Next Song] within the Spotify app, it duly plays the next song in the Spotify playlist. However, if I press [Next Song] on my headphone (double c...
Hi all Honor 6, Android 4.4.2, Spotify 3.9.0.965. Since a couple of weeks (worked before): When I press [Next Song] within the Spotify app, it duly plays the next song in the Spotif...
Regular
15149 Views
4 replies
0 likes
I have an LG G3 i put my 32G sd card on it and download spotify and all thw music got saved on it. When downloading an especific playlist it does not get to download it complete. Then my sd card start havinh problems. And when i turn my phone off. Th...
I have an LG G3 i put my 32G sd card on it and download spotify and all thw music got saved on it. When downloading an especific playlist it does not get to download it complete. Then my sd card star...
412 Views
0 replies
0 likes
Deactivated my old Facebook account and I can't get in to my Spotify music. Also don't remember my password or username for either account
Deactivated my old Facebook account and I can't get in to my Spotify music. Also don't remember my password or username for either account
Community Legend
379 Views
1 replies
0 likes
Deactivated my old Facebook account and I can't get in to my Spotify music. Also don't remember my password or username for either account
Deactivated my old Facebook account and I can't get in to my Spotify music. Also don't remember my password or username for either account
277 Views
0 replies
0 likes
help me i have made my account online on my laptop and it is working perfectly, but when i try to use the same account on my android phone it says either my password and or acc is incorrect? anyone else ever have this problem and knows how to fix thi...
help me i have made my account online on my laptop and it is working perfectly, but when i try to use the same account on my android phone it says either my password and or acc is incorrect? ...
Roadie
279 Views
1 replies
0 likes
