Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5398 Views

0 replies

6 likes

  • 5398 Views
  • 0 replies
  • 6 likes

[Android Auto] playlists not playing same song order as app

I'm having an issue when using Spotify with Android auto. I have a "starred playlist" which contains songs that were added at random times. I have this list sorted on my phone and the desktop app with recently added on top. When I select this playlis...

Roadie

I'm having an issue when using Spotify with Android auto. I have a "starred playlist" which contains songs that were added at random times. I have this list sorted on my phone and the desktop app wit...

gilbert123456

Newbie

1192 Views

5 replies

1 likes

android auto
  • 1192 Views
  • 5 replies
  • 1 likes

Won't stay logged in

On the Spotify app, it will log me in with my username and password, and then before I can even go to my music it will log out on it's own. On the Spotify website, on my laptop, it says I can't log in because my I don't live in the country I've selec...

Newbie

On the Spotify app, it will log me in with my username and password, and then before I can even go to my music it will log out on it's own. On the Spotify website, on my laptop, it says I can't log i...

354 Views

0 replies

0 likes

  • 354 Views
  • 0 replies
  • 0 likes

Spotify closes itself after a while

I am using a spotify app on my LG android tablet. After some minutes browsing on spotify, it just closes without any warning. Then I have to re-open spotify again. However after some seconds or minutes it closes itself again. It keeps doing this and ...

Newbie

I am using a spotify app on my LG android tablet. After some minutes browsing on spotify, it just closes without any warning. Then I have to re-open spotify again. However after some seconds or ...

419 Views

0 replies

0 likes

  • 419 Views
  • 0 replies
  • 0 likes

Minha conta premiun expirou antes do prazo, e agora??

Minha conta premiun expirou antes do prazo e nao consigo ter mais acesso a conta premium, assinei mas so durou um mes, porque??

Newbie

Minha conta premiun expirou antes do prazo e nao consigo ter mais acesso a conta premium, assinei mas so durou um mes, porque??

327 Views

0 replies

0 likes

  • 327 Views
  • 0 replies
  • 0 likes

Solved!! Pressing [Next Song] on headphone switches to Android Player

Hi all Honor 6, Android 4.4.2, Spotify 3.9.0.965. Since a couple of weeks (worked before): When I press [Next Song] within the Spotify app, it duly plays the next song in the Spotify playlist. However, if I press [Next Song] on my headphone (double c...

Regular

Hi all   Honor 6, Android 4.4.2, Spotify 3.9.0.965. Since a couple of weeks (worked before):   When I press [Next Song] within the Spotify app, it duly plays the next song in the Spotif...

cbourbou

Regular

15098 Views

4 replies

0 likes

  • 15098 Views
  • 4 replies
  • 0 likes

sd card malfunction with spotify

I have an LG G3 i put my 32G sd card on it and download spotify and all thw music got saved on it. When downloading an especific playlist it does not get to download it complete. Then my sd card start havinh problems. And when i turn my phone off. Th...

Newbie

I have an LG G3 i put my 32G sd card on it and download spotify and all thw music got saved on it. When downloading an especific playlist it does not get to download it complete. Then my sd card star...

405 Views

0 replies

0 likes

sd card troubleshooting lg g3
  • 405 Views
  • 0 replies
  • 0 likes

Can't find my old Spotify account

Deactivated my old Facebook account and I can't get in to my Spotify music. Also don't remember my password or username for either account

Casual Listener

Deactivated my old Facebook account and I can't get in to my Spotify music. Also don't remember my password or username for either account

kbrooksc

Community Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Can't find my old Spotify account

Deactivated my old Facebook account and I can't get in to my Spotify music. Also don't remember my password or username for either account

Casual Listener

Deactivated my old Facebook account and I can't get in to my Spotify music. Also don't remember my password or username for either account

269 Views

0 replies

0 likes

  • 269 Views
  • 0 replies
  • 0 likes

can not log in

help me i have made my account online on my laptop and it is working perfectly, but when i try to use the same account on my android phone it says either my password and or acc is incorrect? anyone else ever have this problem and knows how to fix thi...

Newbie

help me i have made my account online on my laptop and it is working perfectly, but when i try to use the same account on my android phone it says either my password and or acc is incorrect?   ...

madmonkey23

Roadie

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Spotify Now

Hey everyone, Am I missing something obvious or is Spotify Podcasts/ Shows still missing from Desktop and Android? https://www.spotify.com/us/now/

Newbie

Hey everyone,   Am I missing something obvious or is Spotify Podcasts/ Shows still missing from Desktop and Android?   https://www.spotify.com/us/now/

crisperrgk

Casual Listener

313 Views

1 replies

1 likes

  • 313 Views
  • 1 replies
  • 1 likes

Missing podcasts=\

Few month ago I had Jim Cramer podcast "Mad Money" from Jim Cramer CNBS. Today Ive decided to listen to it and noticed, that its gone....Search cant find any podcasts from him=(

Regular

Few month ago I had Jim Cramer podcast "Mad Money" from Jim Cramer CNBS.   Today Ive decided to listen to it and noticed, that its gone.... Search cant find any podcasts from him=(   &...

706 Views

0 replies

0 likes

  • 706 Views
  • 0 replies
  • 0 likes

Transfer storage of offline files from internal storage to USB OTG

Hi! I'm currently using a Samsung Galaxy S6 64GB. I've saved many songs and playlists for offline usage and it obviously ate much of my phone's memory. I had purchased a 32GB USB OTG solely for my music files. Would it be possible to transfer the off...

Music Fan

Hi! I'm currently using a Samsung Galaxy S6 64GB. I've saved many songs and playlists for offline usage and it obviously ate much of my phone's memory. I had purchased a 32GB USB OTG solely for my mu...

456 Views

0 replies

2 likes

  • 456 Views
  • 0 replies
  • 2 likes

Can't improve station

For the past three days every time I hit thumbs up or down, I get a message "Sorry, we can't improve your station right now. Please try again later.". It's happened on data and on wi-fi, on multiple stations, after phone reboot, etc.

Casual Listener

For the past three days every time I hit thumbs up or down, I get a message "Sorry, we can't improve your station right now. Please try again later.". It's happened on data and on wi-fi, on multiple ...

692 Views

0 replies

7 likes

  • 692 Views
  • 0 replies
  • 7 likes

crashes

My spotify crashes as soon as i click on the app... I reinstall it, i logged in and it crashes again.... this al started when i uppdated it.

Newbie

My spotify crashes as soon as i click on the app... I reinstall it, i logged in and it crashes again.... this al started when i uppdated it.

Nico

Community Legend

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Offline data saved to SD card - still blocks internal memory

Hello everyone, I use a Sony Xperia Z with Android 5.0. I have downloaded offline available music via spotify. If I have a look at the apps' details it sais that Spotify takes uf 2,8 GB memory, 2,74GB of which are stored on the SD-card. Still the Spo...

Newbie

Hello everyone,   I use a Sony Xperia Z with Android 5.0.   I have downloaded offline available music via spotify. If I have a look at the apps' details it sais that Spotify takes uf 2,...

302 Views

0 replies

0 likes

  • 302 Views
  • 0 replies
  • 0 likes

Solved!! Chromecast 1st gen support

Hi, how do I know whether the updated firmware has been applied to my 1st gen Chromecast so that I can start casting from my phone?I believe the support has been rolled out to the latest gen Chromecast devices but I am not sure about those of us with...

Music Fan

Hi,   how do I know whether the updated firmware has been applied to my 1st gen Chromecast so that I can start casting from my phone? I believe the support has been rolled out to the latest g...

Vortexmind

Music Fan

3524 Views

3 replies

1 likes

  • 3524 Views
  • 3 replies
  • 1 likes

Problem connecting Chromecast (2015) with Samsung S6

Hello! I have the Chromecast (2015) and the Samsung S6. When i try to connect Spotify on my S6 to the Chromecast, the S6 recognize my Chromecast and try to connect. The Spotify logo appears on my TV, but after some seconds trying to connect, my TV sh...

Casual Listener

Hello!   I have the Chromecast (2015) and the Samsung S6. When i try to connect Spotify on my S6 to the Chromecast, the S6 recognize my Chromecast and try to connect. The Spotif...

zhobhe

Casual Listener

451 Views

2 replies

0 likes

  • 451 Views
  • 2 replies
  • 0 likes

Offline content disappearing

Hi, I am having a problem with all my offline content disappearing after a power down or reboot - Note 4I am on Spotify premium.I have tried deleting the cache, uninstalling, reseting the devices attached to my account (ipad, anroid phone and macbook...

Newbie

Hi,   I am having a problem with all my offline content disappearing after a power down or reboot - Note 4 I am on Spotify premium. I have tried deleting the cache, uninstalling, reseting th...

473 Views

0 replies

1 likes

disappearing
  • 473 Views
  • 0 replies
  • 1 likes

Add album gone?

I finally updated, sort of by accident, but irregardless, it's done, and now I have a teensy tiny irritant, but of course it's the little things.......Can no longer " add album to playlist".To queue yes, (that's a whole nother kettle of fish) playlis...

Roadie

I finally updated, sort of by accident, but irregardless, it's done, and now I have a teensy tiny irritant, but of course it's the little things....... Can no longer " add album to playlist". To qu...

231 Views

0 replies

0 likes

  • 231 Views
  • 0 replies
  • 0 likes

Spotify WILL NOT open ....

I've uninstalled, reinstalled, tried saving the app to my phone, my SD card, tried removing to from Google play, tried removing it using the android app manager, tried removing it manually with my computer - nothing. Every time it says the app was su...

Newbie

I've uninstalled, reinstalled, tried saving the app to my phone, my SD card, tried removing to from Google play, tried removing it using the android app manager, tried removing it manually with my co...

Ambivalence

Community Legend

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes