Offline

[hilaire_jaime]

Every so often, spotify will log me off and then when I log back on, it will show none of my offline music available. I would then go to the settings and delete all spotify data and then log in again. Then I would move the spotify folder to my sd card (it's called com.spotify.android) in order to save internal storage and then it works. But then the same problem arises later on. And this has been happening since a little bit before Christmas.

[Steph_B]

Hey there!

No worries, we'll give you a hand with this. First, ee'd recommend removing your offline devices by heading here. Then, it'd be best to reinstall the app. 

To make sure your music is saved to your SD card, all you have to do is follow these steps. 

Let us know if the app keeps acting up after this.