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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375564 Views

541 replies

34 likes

Account
Free
  • 375564 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7533 Views

0 replies

7 likes

  • 7533 Views
  • 0 replies
  • 7 likes

Spotify dejo de funcionar en galaxy s 5

Desde la actualización del 5 de octubre no encuentro solución, le escribo al soporte tecnico y nada.. lamentable.. necesito ayuda!

Newbie

Desde la actualización del 5 de octubre no encuentro solución, le escribo al soporte tecnico y nada.. lamentable.. necesito ayuda!

Nico

Community Legend

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Galaxy s6 cant shuffle play songs in free version

I just tried the 7 day premium trial version and when it expires i can no longer shuffle play songs, i try reinstalling it but not working, i also try to get new account but still not working, can u fix my problem?

Newbie

I just tried the 7 day premium trial version and when it expires i can no longer shuffle play songs, i try reinstalling it but not working, i also try to get new account but still not working, can u ...

408 Views

0 replies

0 likes

can't shuffle play
Galaxy S6
  • 408 Views
  • 0 replies
  • 0 likes

Galaxy S5 bug

Hey guys,A month ago I got problem with my Spotify app. When I launch the app, there is the menu, the word "spotify" and a black screen. A few seconds later, the app crashes.I checked the forum and got many responses that my problem is known and spot...

Regular

Hey guys, A month ago I got problem with my Spotify app. When I launch the app, there is the menu, the word "spotify" and a black screen. A few seconds later, the app crashes. I checked the forum a...

Znkh

Regular

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

log in

Will not let me log in because it says I am already logged in of which I am NOT and then it just stays on that first page

Newbie

Will not let me log in because it says I am already logged in of which I am NOT and then it just stays on that first page

274 Views

0 replies

0 likes

  • 274 Views
  • 0 replies
  • 0 likes

Can't download Spotify on Samsung Galaxy S6

I'm trying to download the app in my phone, but it doesn't appears in Google Play Store. I'm in the USA. What could be happening?

Casual Listener

I'm trying to download the app in my phone, but it doesn't appears in Google Play Store. I'm in the USA. What could be happening?

372 Views

0 replies

0 likes

  • 372 Views
  • 0 replies
  • 0 likes

Can't install on Samsung Galaxy S6 SMG920F

I can't find the app in Google Play on my phone and when I go to Google Play on the web and try to download it I see that it's not compatible with my device. I'm in Brazil and I've been using Spotify Premium until now on my Samsung Galaxy S3.

Newbie

I can't find the app in Google Play on my phone and when I go to Google Play on the web and try to download it I see that it's not compatible with my device. I'm in Brazil and I've been using Spotify...

127227375

Casual Listener

804 Views

1 replies

0 likes

  • 804 Views
  • 1 replies
  • 0 likes

Solved!! Scratch sound suddenly during songs on nexus 5

Hi I am a very happy spotify user but since I got a new phone (nexus 5, 4.4.4) I get a scratch sound over songs. It's not related to specific speakers (got it on headphones, phone speakers and other speakers) and apperently only with spotify. It does...

Regular

Hi    I am a very happy spotify user but since I got a new phone (nexus 5, 4.4.4) I get a scratch sound over songs. It's not related to specific speakers (got it on headphones, pho...

AugustoAugusto

Newbie

7180 Views

12 replies

1 likes

Android 4.4.4
Nexus 5
  • 7180 Views
  • 12 replies
  • 1 likes

Spotify appen öppnas ej.

Hej! Jag har problem men att komma in på mitt spotifykonto efter den nya uppdateringen! Jag har testat avinstallera/installera spotify minst 15 gånger, även startat om telefonen (samsung 5s) ett antal gånger men ändå funkar det inte! Jag har testat o...

Newbie

Hej! Jag har problem men att komma in på mitt spotifykonto efter den nya uppdateringen! Jag har testat avinstallera/installera spotify minst 15 gånger, även startat om telefonen (samsung 5s) ett anta...

zettiz

Newbie

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

Suggested Songs/Repeated Songs in 68 Song Playlist

I love spotify, but I would enjoy listening through an entire playlist before it switches to suggested songs and plays the exact stuff I just heard again. This happens at around 20 songs, then it switches. I am using Android free, and I read help on ...

Casual Listener

I love spotify, but I would enjoy listening through an entire playlist before it switches to suggested songs and plays the exact stuff I just heard again.  This happens at around 20 songs, then ...

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes

Spotify stopped working from galaxy s5

My spotify stopped working in the galaxy s5, already formatted and reinstalled and does not work

Newbie

My spotify stopped working in the galaxy s5, already formatted and reinstalled and does not work

victorhazin

Casual Listener

986 Views

5 replies

0 likes

  • 986 Views
  • 5 replies
  • 0 likes

Volume on S6 edge

What's the matter with the volume when I use Spotify on my galaxy S6 edge?! When I listen to music the volume increases and decreases on it's own... That's really annoying does someone have this problem too? Anything to do to fix that?For your info, ...

Casual Listener

What's the matter with the volume when I use Spotify on my galaxy S6 edge?! When I listen to music the volume increases and decreases on it's own... That's really annoying 😞 does someone have this p...

magic_andrew

Casual Listener

578 Views

1 replies

1 likes

  • 578 Views
  • 1 replies
  • 1 likes

Solved!! Streaming issues on the last Android version

Hi everyone, I updated Android to the last version 6.0 two days ago and since I have weird sound when listening music, offline or online.like a bip , the streaming probably broken for a really short time.Does anyone noticed something like that ? Than...

Regular

Hi everyone,  I updated Android to the last version 6.0 two days ago and since I have weird sound when listening music, offline or online. like a bip , the streaming probably broken for a real...

eliascolleto

Regular

1055 Views

5 replies

1 likes

  • 1055 Views
  • 5 replies
  • 1 likes

Dieser Prepaidcode ist in diesem Land nicht gültig

Ich habe mir in Österreich eine Spotify Geschenk Karte gekauft und wollte diese sofort danach einlösen.Als ich den Code eingegeben hatte kam der Seitenhinweiß : " Dieser Prepaidcode ist in diesem Land nicht gültig " hinzuzufügen ist das ich aus Deuts...

Casual Listener

Ich habe mir in Österreich eine Spotify Geschenk Karte gekauft und wollte diese sofort danach einlösen. Als ich den Code eingegeben hatte kam der Seitenhinweiß : " Dieser Prepaidcode ist in diesem L...

ego625

Newbie

857 Views

2 replies

0 likes

  • 857 Views
  • 2 replies
  • 0 likes

Can't login on Samsung note 5.

Just purchased new Samsung note 5. Spotify app will not let me login to my account.

Newbie

Just purchased new Samsung note 5. Spotify app will not let me login to my account.

Nico

Community Legend

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Pagamento Spotify

Boa tarde,Ontem a noite efetuei o pagamento via boleto bancário com internet banking, porém, meu spotify continua como conta grátis, já sai e entrei novamente na minha conta, mas o upgrade para conta premium ainda não aconteceu, o que devo fazer?Aten...

Newbie

Boa tarde, Ontem a noite efetuei o pagamento via boleto bancário com internet banking, porém, meu spotify continua como conta grátis, já sai e entrei novamente na minha conta, mas o upgrade para c...

270 Views

0 replies

0 likes

  • 270 Views
  • 0 replies
  • 0 likes

Android app erases all my music due to max offline devices synch limit but I only have 1 device

Every time I turnon my phone and open spotify, the app says that it is going to erase all my music because the max offline devices limit has been reached. The first time this happened I erased all my synchronized devices from the web app which happen...

Casual Listener

Every time I turnon my phone and open spotify, the app says that it is going to erase all my music because the max offline devices limit has been reached.   The first time this happened I eras...

257 Views

0 replies

0 likes

  • 257 Views
  • 0 replies
  • 0 likes

Android device drops wifi connection repeatedly

HI The last 3 months have been crazy troubleshooting and im no further ahead. Same phone, same premium spotify accnt, same home wifi network unchanged, same windows computer. spotify is installed on Moto G android phone, Both spotify and adroid phone...

Casual Listener

HI   The last 3 months have been crazy troubleshooting and im no further ahead. Same phone, same premium spotify accnt, same home wifi network unchanged, same windows computer.   spotif...

dcbutcher

Casual Listener

1092 Views

2 replies

0 likes

  • 1092 Views
  • 2 replies
  • 0 likes

Solved!! Chromecast 1st gen support

Hi, how do I know whether the updated firmware has been applied to my 1st gen Chromecast so that I can start casting from my phone?I believe the support has been rolled out to the latest gen Chromecast devices but I am not sure about those of us with...

Music Fan

Hi,   how do I know whether the updated firmware has been applied to my 1st gen Chromecast so that I can start casting from my phone? I believe the support has been rolled out to the latest g...

Vortexmind

Music Fan

3649 Views

3 replies

1 likes

  • 3649 Views
  • 3 replies
  • 1 likes