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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118659 Views

27 replies

4 likes

  • 118659 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239266 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239266 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600120 Views

79 replies

3 likes

  • 600120 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492674 Views

581 replies

42 likes

Account
Free
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  • 42 likes

Common Android Problem, Duplicate Android Devices as Offline Devices

Device Brand: SamsungDevice Model: Galaxy Note 4Device OS Version: 5.0.1Spotify App Version: 4.1.0.868 I've seen a bunch of posts with no resolution for this issue. Occasionally all of the playlists I mark as available offline get reset and turn gray...

Newbie

Device Brand: Samsung Device Model: Galaxy Note 4 Device OS Version: 5.0.1 Spotify App Version: 4.1.0.868   I've seen a bunch of posts with no resolution for this issue.   Occasional...

494 Views

0 replies

1 likes

  • 494 Views
  • 0 replies
  • 1 likes

cannot log on to spotify

After updating spotify on my Samsung Galaxy S6 i now cant log in, i get the error message that i am tryingto log into spotify from a different country. i have checked my account profile and it says my country is the UK which is correct, i then tried ...

Newbie

After updating spotify on my Samsung Galaxy S6 i now cant log in, i get the error message that i am tryingto log into spotify from a different country. i have checked my account profile and it says m...

341 Views

0 replies

0 likes

  • 341 Views
  • 0 replies
  • 0 likes

Running option not available on version 4.1.0.868

I recently got the Nexus 6P. Just updated to version 4.1.0.868 and the running option is still not available. Is it the phone or the Marshmallow that is causing it?

Newbie

I recently got the Nexus 6P.  Just updated to version 4.1.0.868 and the running option is still not available.  Is it the phone or the Marshmallow that is causing it?      

379 Views

0 replies

0 likes

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all my music got undownloaded and now i cant download it again

so the other day i notced all my saved music that i had downloaded had suddenly become not available offline even though all the albums/playlists still had the available offline option turned on. i havent been able to fix this problem at all and all ...

Newbie

so the other day i notced all my saved music that i had downloaded had suddenly become not available offline even though all the albums/playlists still had the available offline option turned on. i h...

LancelotJ

Newbie

1430 Views

6 replies

2 likes

  • 1430 Views
  • 6 replies
  • 2 likes

REQUEST: Sort Playlist by Date Added

Please please developers add a sort function by recent to oldest and oldest to recent in the playlist of the Android App. Thanks

Casual Listener

Please please developers add a sort function by recent to oldest and oldest to recent in the playlist of the Android App. Thanks

407 Views

0 replies

0 likes

  • 407 Views
  • 0 replies
  • 0 likes

I have premium but can only shuffle play?

Hi, I have Spotify premium but can only use shuffle play from my phone (Samsung S6). Why is this?ThanksJohn

Newbie

Hi, I have Spotify premium but can only use shuffle play from my phone (Samsung S6). Why is this? Thanks John

madmonkey23

Roadie

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

account

I need to give my c card info for payments. I have premium but can't listen while in NetFlix????

Visitor

I need to give my c card info for payments. I have premium but can't listen while in NetFlix????

453 Views

0 replies

0 likes

  • 453 Views
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  • 0 likes

Solved!! Can`t pass log in with facebook on my new htc one

Hi, I've been using premium for quite a few months on iphone 4. Last week I lost my phone. So I bought a htc one an installed spotify and facebook yesterday. Facebook runs without any problems, that means i can log in with my facebook account without...

Casual Listener

Hi,  I've been using premium for quite a few months on iphone 4. Last week I lost my phone. So I bought a htc one an installed spotify and facebook yesterday. Facebook runs without any problems,...

jimdaubner

Newbie

10109 Views

13 replies

0 likes

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  • 13 replies
  • 0 likes

App keeps crashing

My spotify app on my Samsung Galaxy S5 keeps crashing as soon as I log in even if I try logging into a different account. I have reinstalled the app numerous times as well as reset my phone. Does anyone know what else I can do or who I can contact ab...

Casual Listener

My spotify app on my Samsung Galaxy S5 keeps crashing as soon as I log in even if I try logging into a different account. I have reinstalled the app numerous times as well as rese...

Nico

Community Legend

1271 Views

3 replies

0 likes

  • 1271 Views
  • 3 replies
  • 0 likes

Is there a fix for the Samsung SoundAlive bug?

If you're not familiar with the problem, it's that the volume fluctuates when listening to Spotify. I've seen a few posts on this and one person determined that it was SoundAlive causing the issue, which it is. Disabling this keeps the volume at a co...

Casual Listener

If you're not familiar with the problem, it's that the volume fluctuates when listening to Spotify. I've seen a few posts on this and one person determined that it was SoundAlive causing the issue, w...

TommyPT

Casual Listener

3821 Views

1 replies

0 likes

  • 3821 Views
  • 1 replies
  • 0 likes

download music to phone

How do I download music to my galaxy s6 edge??

Casual Listener

How do I download music to my galaxy s6 edge??

jonasherdegen

Community Legend

771 Views

3 replies

0 likes

  • 771 Views
  • 3 replies
  • 0 likes

Spotify App Acting Up

Over the last 2 or 3 weeks, I've noticed that Spotify has been acting up on my phone. When I unplug my headphones from my phone, it no longer pauses the music but instead starts playing through my phone speakers. If I am listening to Spotify and I an...

Newbie

Over the last 2 or 3 weeks, I've noticed that Spotify has been acting up on my phone. When I unplug my headphones from my phone, it no longer pauses the music but instead starts playing thr...

iankhunter

Regular

1128 Views

1 replies

0 likes

  • 1128 Views
  • 1 replies
  • 0 likes

Last update does not work with Ford Sync with Applink

Spotify has been working all right with the Ford Sync with applink in my car (C-MAX, late 2014). However, with the last update of the Spotify app from Play Store, just a few days ago, it has stopped working, because it is not detected by the car. Eve...

Newbie

Spotify has been working all right with the Ford Sync with applink in my car (C-MAX, late 2014). However, with the last update of the Spotify app from Play Store, just a few days ago, it has stopped ...

user-removed

Not applicable

5713 Views

13 replies

1 likes

  • 5713 Views
  • 13 replies
  • 1 likes

Playlist always jumps to top

Hello everyone,I really hope this isnt Spotify 101, but I dont think so. I am not that bad with the search function, nor with google but I cannot find a solution to this. Whenever I play a song somewhere down my playlist, when I minimize the song to ...

Casual Listener

Hello everyone, I really hope this isnt Spotify 101, but I dont think so. I am not that bad with the search function, nor with google but I cannot find a solution to this. Whenever I play a song s...

ollesdotter

Spotify Legend

795 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

"Favorite" playlist hidden

Hello,Since a few weeks, the "my favorite" playlist is hidden on android application.When I try from my Linux version on desktop, it's OK, but I can't find it anymore on the last Android version.I've tried to use different filters to see it but it's ...

Newbie

Hello, Since a few weeks, the "my favorite" playlist is hidden on android application. When I try from my Linux version on desktop, it's OK, but I can't find it anymore on the last Android versio...

ollesdotter

Spotify Legend

722 Views

1 replies

0 likes

  • 722 Views
  • 1 replies
  • 0 likes

Solved!! Sort by date

Hello, is it possible to sort a playlist by date? Like you can on a computer? Sony Xperia Z5Android version 5.1.1Latest Spotify version running Thanks in advance Jonathan

Regular

Hello, is it possible to sort a playlist by date? Like you can on a computer?   Sony Xperia Z5 Android version 5.1.1 Latest Spotify version running    Thanks in advance  Jo...

jonteePersson96

Regular

1176 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Mobile app; playlist problem

Hello Since the last update my playlist keeps on refreshing from the beginning of the list every time i pop it back up after a went to my home screen or a other app.So when i re-open the app it automatically scrolls to the beginning of my playlist in...

Casual Listener

Hello   Since the last update my playlist keeps on refreshing from the beginning of the list every time i pop it back up after a went to my home screen or a other app. So when i re-open the a...

roycallant

Casual Listener

850 Views

4 replies

1 likes

  • 850 Views
  • 4 replies
  • 1 likes

Not Allowed Sign In

I'm Having Trouble With My App, When I Try To Sign In It Tells Me My Username Or Password Is Incorrect, I've Tried Resetting Password Numerous Times To No Avail, Can Anyone Shed Any Light On This?

Newbie

I'm Having Trouble With My App, When I Try To Sign In It Tells Me My Username Or Password Is Incorrect, I've Tried Resetting Password Numerous Times To No Avail, Can Anyone Shed Any Light On This?

498 Views

0 replies

0 likes

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Downloaded songs

I want the songs that I download to show up in my music player of choice weather it be the stock android player or a 3rd party player that one feature alone that I could not do ended my choice for premium subscription if u can get this to work I know...

Casual Listener

I want the songs that I download to show up in my music player of choice weather it be the stock android player or a 3rd party player that one feature alone that I could not do ended my choice for pr...

Icey9

Casual Listener

735 Views

2 replies

0 likes

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  • 2 replies
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Some songs play on windows but won't play on android

Hey, so I just got the premium service of spotify since it came to Canada and I've been looking forward to having this app for a while now. However I'm running into an issue that is making me think about downgrading myservice. I've imported my playli...

Casual Listener

Hey, so I just got the premium service of spotify since it came to Canada and I've been looking forward to having this app for a while now. However I'm running into an issue that is making me think a...

snakefoot

Music Fan

809 Views

4 replies

0 likes

  • 809 Views
  • 4 replies
  • 0 likes