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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35976 Views
  • 64 replies
  • 25 likes
  • 35976 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874110 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874110 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Playlist position: last position will be not remembered

Hello,Spotify does always forget the position in the playlist after the app hasnt been active for a while. I found a topic with this problem, but the answer was just a question for the version in use. Well,what is the solution since this topic was cl...

  • Newbie
  • Hello, Spotify does always forget the position in the playlist after the app hasnt been active for a while. I found a topic with this problem, but the answer was just a question for the version in u...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

set a Spotify Connect priority

i want be able to set a priority for Spotify Connect Devices

  • Visitor
  • i want be able to set a priority for Spotify Connect Devices
  • user-removed
  • Not applicable
  • 821 Views
  • 2 replies
  • 2 likes
  • 821 Views
  • 2 replies
  • 2 likes

Spotify's Excessive Memory Usage

While digging through my phone's memory to figure out why most of it had been used up, I discovered that Spotify had more than 8GB in use spread 50/50 between my phone's memory and SD card. Why isn't there a way to tell Spotify to stop using the phon...

  • Visitor
  • While digging through my phone's memory to figure out why most of it had been used up, I discovered that Spotify had more than 8GB in use spread 50/50 between my phone's memory and SD card.   ...
  • torkp
  • Regular
  • 3337 Views
  • 1 replies
  • 3 likes
  • 3337 Views
  • 1 replies
  • 3 likes

Parece que estás intentando acceder a spotify desde un país distinto

No me deja entrar en mi cuenta y mr sale este mensaje. Lo raro es que es que antes me funciona normal y ahora no.Alguien sabe porque?Gracias de antemano

  • Newbie
  • No me deja entrar en mi cuenta y mr sale este mensaje. Lo raro es que es que antes me funciona normal y ahora no. Alguien sabe porque? Gracias de antemano
  • MarMac85
  • Casual Listener
  • 400 Views
  • 2 replies
  • 0 likes
  • 400 Views
  • 2 replies
  • 0 likes

Spotify offline mode while using roaming on another application?

Hi there guys,So I'm about to go on a roadtrip through France and so I downloaded a couple of playlists I would listen to while on the road. My plan was to listen to them with Spotify being on offline mode so I could use my roaming data for Waze(GPS)...

  • Newbie
  • Hi there guys, So I'm about to go on a roadtrip through France and so I downloaded a couple of playlists I would listen to while on the road. My plan was to listen to them with Spotify being on offl...
  • Skellingtor
  • Community Legend
  • 748 Views
  • 1 replies
  • 0 likes
  • 748 Views
  • 1 replies
  • 0 likes

Solved!! What quality is downloaded when one has different quality settings for streaming and offline mode?

Let's say you have the following quality settings and that you right now are NOT on wifi: - Streaming: normal- Offline: extreme Then you add a new track to a playlist that is available offline. Since I only have syncing over wifi, it doesn't download...

  • Regular
  • Let's say you have the following quality settings and that you right now are NOT on wifi:   - Streaming: normal - Offline: extreme   Then you add a new track to a playlist that is avai...
  • user-removed
  • Not applicable
  • 821 Views
  • 3 replies
  • 1 likes
  • Android
    Offline syncing
    quality sync
  • 821 Views
  • 3 replies
  • 1 likes

Spotify via USB in the car/ problems via Android

Hi, if I connect the iphone with the USB port in my car it works. I can handle my playlist by using the radio screen and my car plays the music. if I connect my Android (5.0.2) mobile with the USB it does not work. No Spotify Playlist available. Only...

  • Newbie
  • Hi,     if I connect the iphone with the USB port in my car it works. I can handle my playlist by using the radio screen and my car plays the music. if I connect my Android (5.0.2) m...
  • 613 Views
  • 0 replies
  • 0 likes
  • 613 Views
  • 0 replies
  • 0 likes

Spotify not working on android

Hello,I cannot do anything you sugested on this forum because when I click the icon the screen becomes black and that is it, it goes back to home page! In Play store does not appear so I am going on a web page and click on download and takes me to Pl...

  • Newbie
  • Hello, I cannot do anything you sugested on this forum because when I click the icon the screen becomes black and that is it, it goes back to home page! In Play store does not appear so I am going o...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

college discount not working

I'm trying to sign up for the college discount but at first it wouldn't find my school, then eventually worked, but then said they couldn't find me in my school. I waited a few days and tried to redo it and now it keeps saying my card is having a bad...

  • Regular
  • I'm trying to sign up for the college discount but at first it wouldn't find my school, then eventually worked, but then said they couldn't find me in my school. I waited a few days and tried to redo...
  • Jacktofallos
  • Regular
  • 752 Views
  • 9 replies
  • 0 likes
  • 752 Views
  • 9 replies
  • 0 likes

Spotify connect

I would like to play spotify in iTunes but CONNECT does not show up on the bottom of the spotify screen on my iphone. Can anyone help please.

  • Casual Listener
  • I would like to play spotify in iTunes but CONNECT does not show up on the bottom of the spotify screen on my iphone. Can anyone help please.
  • Amarro
  • Community Legend
  • 304 Views
  • 3 replies
  • 0 likes
  • 304 Views
  • 3 replies
  • 0 likes

I can't change my password. It's says' form has expired'

I had forgotten my password and as I had changed the password an error message appeared and stated that 'form had expired'.

  • Newbie
  • I had forgotten my password and as I had changed the password an error message appeared and stated that 'form had expired'.
  • Ambivalence
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Certain songs in Playlist won't download to android phone

I've got a playlist for my local files to sync them with spotify on my phone. Everything works fine, but some songs of the exact same artist/album won't download and aren't event playable. It contains japanese Kanji, but many other songs in the list ...

  • Newbie
  • I've got a playlist for my local files to sync them with spotify on my phone. Everything works fine, but some songs of the exact same artist/album won't download and aren't event playable. It co...
  • Skellingtor
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Missing Music on Spotify

Hi I've got a problem with my Android Spotify App. All my albums has disappered. I know that the basic solution is to relog the acoount but i think it isn't working cuz i'm using an Facebook account. What should i do? Thanks for help

  • Newbie
  • Hi  I've got a problem with my Android Spotify App. All my albums has disappered. I know that the basic solution is to relog the acoount but i think it isn't working cuz i'm using an Facebook a...
  • driveflanger
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Solved!! [android] backing up offline music

hi,since I started to change rom or just manually update the os on my oneplus I faced a problem: before perfome factory reset on my device in order to flash a new rom, I always launch titanium to backup all my apps. Unfortunally titanium doesn't back...

  • Regular
  • hi, since I started to change rom or just manually update the os on my oneplus I faced a problem: before perfome factory reset on my device in order to flash a new rom, I always launch titanium to b...
  • user-removed
  • Not applicable
  • 8572 Views
  • 5 replies
  • 0 likes
  • 8572 Views
  • 5 replies
  • 0 likes

Use internal and external storage for Spotify

So after some searching on the internet, I couldn't find the right answer. That's why I'm asking it here. Is it possible to let Spotify use both the internal SD and the external SD. I actually bought the external SD for Spotify, but now I notice I ca...

  • Casual Listener
  • So after some searching on the internet, I couldn't find the right answer. That's why I'm asking it here.   Is it possible to let Spotify use both the internal SD and the external SD. I actu...
  • Ttlphoto
  • Newbie
  • 1591 Views
  • 2 replies
  • 0 likes
  • 1591 Views
  • 2 replies
  • 0 likes

Offline Playlist after flashing rom

So, I flash new roms almost every week which requires me to wipe data. With any other application this isn't an issue since I can use backup apps that will restore everything perfectly fine for me, but Spotify is the exception. Everytime I flash a ne...

  • Casual Listener
  • So, I flash new roms almost every week which requires me to wipe data.  With any other application this isn't an issue since I can use backup apps that will restore everything perfectly fine for...
  • Jovawankenobi
  • Regular
  • 2448 Views
  • 6 replies
  • 1 likes
  • 2448 Views
  • 6 replies
  • 1 likes

can not sign in because i created the account in a diferente country

I created the account when i was on holidays adn when i try to sign in at home it tells me i am trying to enter from a different country and wouldnt let me sign in. Could you help me? Thanks

  • Visitor
  • I created the account when i was on holidays adn when i try to sign in at home it tells me i am trying to enter from a different country and wouldnt let me sign in. Could you help me? Thanks
  • jonasherdegen
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

No funciona modo premium

  • Casual Listener
  • 3252
  • Casual Listener
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes