Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42446 Views
  • 65 replies
  • 25 likes
  • 42446 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878008 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878008 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26360 Views
  • 4 replies
  • 0 likes
  • 26360 Views
  • 4 replies
  • 0 likes

Can't add to Your Music

Hey guys I have this problem now for several weeks in different forms: If I save a song via the plus sign it gets a tick in the GUI but when I switch to another playlist and then back to the other one the song I just saved has no tick nor is it in my...

  • Music Fan
  • Hey guys   I have this problem now for several weeks in different forms:   If I save a song via the plus sign it gets a tick in the GUI but when I switch to another playlist and then ba...
  • Daniel
  • Community Legend
  • 1321 Views
  • 11 replies
  • 0 likes
  • Add an album
    adding songs
    Your Music
  • 1321 Views
  • 11 replies
  • 0 likes

Can't connect to Facebook

I must have screwed up my initial sign up so is there anyway of reseting the connection between the two?

  • Casual Listener
  • I must have screwed up my initial sign up so is there anyway of reseting the connection between the two?
  • Daniel
  • Community Legend
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes

Why is Spotify now forcing shuffle play on my tablet?

I got Spotify on my Kindle Fire earlier this year and I've loved it because it has allowed me to play whatever specific song I wanted, unlike Pandora which makes you listen to tons of songs and ads in the hopes that you'll someday get the one you wan...

  • Newbie
  • I got Spotify on my Kindle Fire earlier this year and I've loved it because it has allowed me to play whatever specific song I wanted, unlike Pandora which makes you listen to tons of songs and ads i...
  • Daniel
  • Community Legend
  • 1948 Views
  • 1 replies
  • 0 likes
  • 1948 Views
  • 1 replies
  • 0 likes

20syl: voices keeps skipping after ~39 seconds

Title says it all, and this is the only song that does this. Sucks because the song is great, and if I skip to about 40 seconds the rest of the song plays fine.

  • Casual Listener
  • Title says it all, and this is the only song that does this. Sucks because the song is great, and if I skip to about 40 seconds the rest of the song plays fine.
  • Daniel
  • Community Legend
  • 313 Views
  • 3 replies
  • 0 likes
  • 313 Views
  • 3 replies
  • 0 likes

I think there's a problem with my payment.

I began paying for premium at the beginning of this month and it's saying I haven't paid it yet but it hasn't been a month and I don't have the money to pay it right now but I will in two weeks when I'm supposed to.

  • Newbie
  • I began paying for premium at the beginning of this month and it's saying I haven't paid it yet but it hasn't been a month and I don't have the money to pay it right now but I will in two weeks when ...
  • Daniel
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

album several times in queue (repeat button is grey)

Hello!Since the new update I can't add an album only once to the queue. Everytime I start a song from an album the album appears several times in the queue and when I start the last song of the queue it is "refilled" again. I'm using the android app ...

  • Newbie
  • Hello! Since the new update I can't add an album only once to the queue. Everytime I start a song from an album the album appears several times in the queue and when I start the last song of the q...
  • pmtrainer
  • Newbie
  • 341 Views
  • 1 replies
  • 1 likes
  • 341 Views
  • 1 replies
  • 1 likes

Can't use WiFi

Hi, I have problem with Spotify app on my Android phone. I can't connect to service via WiFi. All other apps are working. I tried fresh install, but I can't even log in. When I turn WiFi off, everything works fine. After logging in over mobile data a...

  • Newbie
  • Hi, I have problem with Spotify app on my Android phone. I can't connect to service via WiFi. All other apps are working. I tried fresh install, but I can't even log in. When I turn WiFi off, everyth...
  • Daniel
  • Community Legend
  • 539 Views
  • 1 replies
  • 0 likes
  • Android
    connection
    Issues
    problem
    wifi
  • 539 Views
  • 1 replies
  • 0 likes

Spotify Help

So I have got Spotify Premium, which is fantastic, however if I save tracks, they don't appear under artists or albums, why is this?

  • Casual Listener
  • So I have got Spotify Premium, which is fantastic, however if I save tracks, they don't appear under artists or albums, why is this? 
  • Daniel
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Can't Sync Playlist

Spotify keep asking me to "Turn on Sync over cellular to download" I already turn it on but it's not working. Anyone know how to fix this?

  • Casual Listener
  • Spotify keep asking me to "Turn on Sync over cellular to download" I already turn it on but it's not working. Anyone know how to fix this?
  • jonasherdegen
  • Community Legend
  • 365 Views
  • 3 replies
  • 0 likes
  • 365 Views
  • 3 replies
  • 0 likes

Can't download Spotify.

Hey guys. When I get into playstore and o wanna download Spotify it says that's its not available in my country.... But I'm in Canada so I don't understand. How to fix it ?

  • Casual Listener
  • Hey guys. When I get into playstore and o wanna download Spotify it says that's its not available in my country.... But I'm in Canada so I don't understand. How to fix it ?
  • Daniel
  • Community Legend
  • 327 Views
  • 3 replies
  • 0 likes
  • 327 Views
  • 3 replies
  • 0 likes

Took the fee from my bank account but no upgrade ?!!!

I signed up for the student discount and they cut of the $4.99 from my bank account already but I'm still on free !!!!???I sighned out then sighned in again and I deleted the app and reinstalted it again .. nothing worked !! I'm still on free . ( and...

  • Newbie
  • I signed up for the student discount and they cut of the $4.99 from my bank account already but I'm still  on free !!!!??? I sighned out then sighned in again and I deleted the app and reinstal...
  • Daniel
  • Community Legend
  • 235 Views
  • 2 replies
  • 0 likes
  • 235 Views
  • 2 replies
  • 0 likes

Solved!! 0.5.9.28 APK

Hi,   Can anyone post the link to the latest apk release?   thanks.

  • Casual Listener
  • Hi,   Can anyone post the link to the latest apk release?   thanks.
  • hankiepankie23
  • Newbie
  • 1925 Views
  • 6 replies
  • 0 likes
  • 1925 Views
  • 6 replies
  • 0 likes

Clear data

I'm a bit new to this.I have Spotify free and my android Huawei has run out of internal memory ( the app. won't allow me to 'move to SD' card). There is a huge 1.4GB of data there. The question is if I select 'clear data' will I lose my play lists? B...

  • Music Fan
  • I'm a bit new to this. I have Spotify free and my android Huawei has run out of internal memory ( the app. won't allow me to 'move to SD' card). There is a huge 1.4GB of data there. The question is ...
  • Daniel
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Clear data

I'm a bit new to this.I have Spotify free and my android Huawei has run out of internal memory ( the app. won't allow me to 'move to SD' card). There is a huge 1.4GB of data there. The question is if I select 'clear data' will I lose my play lists? B...

  • Music Fan
  • I'm a bit new to this. I have Spotify free and my android Huawei has run out of internal memory ( the app. won't allow me to 'move to SD' card). There is a huge 1.4GB of data there. The question is ...
  • Daniel
  • Community Legend
  • 17377 Views
  • 1 replies
  • 1 likes
  • 17377 Views
  • 1 replies
  • 1 likes

problem

I have lost the spotify appy button thing

  • Newbie
  • I have lost the spotify appy button thing
  • Daniel
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Solved!! Premium user: Can't find the play button, only "Shuffle Play"

Hi, I'm a premium spotify user, I want to play a playlist in my account, but the only play button I have is shuffle, I don't want to shuffle play, I want to play track 1, 2, 3, 4 in order because the songs follow each other they aren't random and lis...

  • Casual Listener
  • Hi,   I'm a premium spotify user, I want to play a playlist in my account, but the only play button I have is shuffle, I don't want to shuffle play, I want to play track 1, 2, 3, 4 in order ...
  • Fcmanzella
  • Newbie
  • 531 Views
  • 2 replies
  • 0 likes
  • 531 Views
  • 2 replies
  • 0 likes

why does Spotify stopped playing when i do something else like browse facebook, go see my messages?

why does Spotify stopped playing whenever i do something else on my phone like browse facebook, or read my phone messages, or open a link to read something? some other music apps like Jango lets you do whatever you want, but it keeps playing ur playl...

  • Regular
  • why does Spotify stopped playing whenever i do something else on my phone like browse facebook, or read my phone messages, or open a link to read something? some other music apps like Jango lets you ...
  • paulinthought
  • Music Fan
  • 2645 Views
  • 6 replies
  • 0 likes
  • 2645 Views
  • 6 replies
  • 0 likes

Clear play queue

Is there a way to only use the play queue without having to have "Next Tracks" in the list? What I'm trying to do is add an album to the queue so I can play it. I want to then add another album after the first and so on. I love to pick just one album...

  • Regular
  • Is there a way to only use the play queue without having to have "Next Tracks" in the list?   What I'm trying to do is add an album to the queue so I can play it. I want to then add another al...
  • AndyFraser
  • Regular
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes

Solved!! TR; Kullanıcımı değiştirmek?

Arkadaşlar ben spotify'a facebookdan bağlanıyorum. Facebookumu kaldırcam ama spotify üyeliğim iptal olur. Üyeliğimi nasıl standarta çevirebilirim?

  • Casual Listener
  • Arkadaşlar ben spotify'a facebookdan bağlanıyorum. Facebookumu kaldırcam ama spotify üyeliğim iptal olur. Üyeliğimi nasıl standarta çevirebilirim?
  • Chef-Star
  • Casual Listener
  • 368 Views
  • 3 replies
  • 0 likes
  • 368 Views
  • 3 replies
  • 0 likes

I can't get my premium

I've had premium for years, but after reinstalling the app, It keeps telling me that I don't have it. How do I get my premium (that I have paid for) back?

  • Newbie
  • I've had premium for years, but after reinstalling the app, It keeps telling me that I don't have it. How do I get my premium (that I have paid for) back?
  • Jordi
  • Community Legend
  • 237 Views
  • 2 replies
  • 0 likes
  • 237 Views
  • 2 replies
  • 0 likes