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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6357 Views

0 replies

7 likes

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Spotify losts bluetooth connection

I'm using Spotify on my Samsung Galaxy S3 (Android 4.3). Lately, when I listen to Spotify through my mobile phone, which is linked with bluetooth to a LG soundbar, the bluetooth connection breaks up after every song and it needs to be reconnected aft...

Regular

I'm using Spotify on my Samsung Galaxy S3 (Android 4.3). Lately, when I listen to Spotify through my mobile phone, which is linked with bluetooth to a LG soundbar, the bluetooth connection breaks up ...

jonifister

Newbie

876 Views

4 replies

0 likes

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Sign in

Okay so I have a spotty account and I tried to sign on on my buddy's phone and it kept saying the password was wrong which it wasn't. So I try to sign in on my phone and it says the same thing but when I try to sign in not on the spotty app it works....

Newbie

Okay so I have a spotty account and I tried to sign on on my buddy's phone and it kept saying the password was wrong which it wasn't. So I try to sign in on my phone and it says the same thing but wh...

287 Views

0 replies

0 likes

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Spotify crashing (S6)

Hey all, I have premium on my andriod and pc. have no problem on my pc but when i use it on my android with the phone locked it randomly force closes itself? Anybody else having this issue?

Newbie

Hey all,   I have premium on my andriod and pc. have no problem on my pc but when i use it on my android with the phone locked it randomly force closes itself? Anybody else having this issue?&...

415 Views

0 replies

0 likes

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No internet access Available from wifi

I am very annoyed that i pay for a service and cannot have access to the internet Using wifi.. "no internet connection available"I have tried it on both my Xperia Z2 and Samsung S5 with no luck.. It is that bad that i'd have to say that i can only us...

Casual Listener

I am very annoyed that i pay for a service and cannot have access to the internet Using wifi.. "no internet connection available" I have tried it on both my Xperia Z2 and Samsung S5 with no luck.. I...

jgrouspas

Casual Listener

916 Views

2 replies

0 likes

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Anmelden im Ausland

Kann ich mich bei Spotify auch im Ausland anmelden? Wenn ja, wie?

Newbie

Kann ich mich bei Spotify auch im Ausland anmelden? Wenn ja, wie?

695 Views

0 replies

0 likes

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Local Files "Waiting to download"

I recently upgraded my phone to a Galaxy S6, and when I went to sync my Spotify app with my Local Files on my PC, none of them were able to sync with my phone, this after making all my Playlists available offline. For some of the playlists I have tha...

Newbie

I recently upgraded my phone to a Galaxy S6, and when I went to sync my Spotify app with my Local Files on my PC, none of them were able to sync with my phone, this after making all my Playlists avai...

alagemo

Music Fan

1434 Views

1 replies

0 likes

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Keeps closing :(

Can anyone help me please every time I try and listen to any playlist , after a few mins the whole app just shuts down .. No error message and it doesn't matter what playlist I am listening tooCan anyone advise me pleaseThank you

Newbie

Can anyone help me please every time I try and listen to any playlist , after a few mins the whole app just shuts down .. No error message and it doesn't matter what playlist I am listening too Ca...

349 Views

0 replies

0 likes

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Solved!! Can see but not use controls on notification bar or lockscreen Android lollipop

I can see the controls (add, previous Song, pause, next Song) but when i press them, nothing happens.I'm using lollipop on a Asus zenfone 5.And just to clarify, i CAN see the controls, both in the lockscreen and the notification bar, but they don't w...

Casual Listener

I can see the controls (add, previous Song, pause, next Song) but when i press them, nothing happens. I'm using lollipop on a Asus zenfone 5. And just to clarify, i CAN see the controls, both in th...

Matheus_P

Casual Listener

1511 Views

3 replies

1 likes

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This prepaid code is not valid in this country

I bought a Spotify gift card to me in Austria and wanted to immediately redeem it.When I entered the code came the Seitenhinweiß: "This prepaid code is not valid in this country" to add is that I'm from Germany and my Premium balances has just expire...

Casual Listener

I bought a Spotify gift card to me in Austria and wanted to immediately redeem it. When I entered the code came the Seitenhinweiß: "This prepaid code is not valid in this country" to add is that I'm...

442 Views

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Dieser Prepaidcode ist in diesem Land nicht gültig

Ich habe mir in Österreich eine Spotify Geschenk Karte gekauft und wollte diese sofort danach einlösen.Als ich den Code eingegeben hatte kam der Seitenhinweiß : " Dieser Prepaidcode ist in diesem Land nicht gültig " hinzuzufügen ist das ich aus Deuts...

Casual Listener

Ich habe mir in Österreich eine Spotify Geschenk Karte gekauft und wollte diese sofort danach einlösen. Als ich den Code eingegeben hatte kam der Seitenhinweiß : " Dieser Prepaidcode ist in diesem L...

ego625

Newbie

801 Views

2 replies

0 likes

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Why do I have to keep re-downloading my music?

Questions in the title. I tend to download full albums to my mobile for use in the car. Mobile app is upto date and it is happening on the htc one m8 but to be honest it always used to happen on the S4 aswell. I am a paying user. I have no local musi...

Newbie

Questions in the title.     I tend to download full albums to my mobile for use in the car.  Mobile app is upto date and it is happening on the htc one m8 but to be honest it always ...

675 Views

0 replies

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Superuser Contribution Won't stop shuffle

I cannot get shuffle to stop. I am a premium member. I have gone onto the song page and deselected the shuffle icon. I have clicked the first song in the album to start playing.Incidentally when I do choose to use shuffle on a large playlist it only ...

Casual Listener

I cannot get shuffle to stop. I am a premium member. I have gone onto the song page and deselected the shuffle icon. I have clicked the first song in the album to start playing. Incidentally when ...

Guido

Spotify Legend

2509 Views

8 replies

5 likes

Android App
shuffle
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Solved!! Totally mislead

I may be stupid but I don't get how to listen for example an album via mobile app. Can someone told me how it is done?

Casual Listener

I may be stupid but I don't get how to listen for example an album via mobile app. Can someone told me how it is done?

user-removed

Not applicable

456 Views

3 replies

0 likes

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Upgraded to premium, Money has come out but I don't have premium features

Hi, I just recently upgraded to premium. The money has been taken out of my account but I have no premium features does anyone know how to solve this?

Newbie

Hi, I just recently upgraded to premium. The money has been taken out of my account but I have no premium features does anyone know how to solve this?

248 Views

0 replies

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Spotify songs stop playing while in chrome browser

I simply wanted to read manga while listening to some music, however, whenever i would play the song and then go to my chrome browser; the song would simply stop playing within a few seconds.

Newbie

I simply wanted to read manga while listening to some music, however, whenever i would play the song and then go to my chrome browser; the song would simply stop playing within a few seconds.

545 Views

0 replies

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Download to SD card option!

I realise you have a hidden feature that automatically installs playlists to the largest storage, but what if your SD card has a smaller memory than your phone but you wish to use it just to keep all your music playlists on? I have 4g free on my phon...

Newbie

I realise you have a hidden feature that automatically installs playlists to the largest storage, but what if your SD card has a smaller memory than your phone but you wish to use it just to keep all...

jjjjjjjjjkjkjk

Regular

488 Views

1 replies

2 likes

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My Music songs lost

For some unknown cause, I have had to redownload my selected saved songs twice now. I'm suspecting it might have something to do with sync over cellular being switched on and off.

Music Fan

For some unknown cause, I have had to redownload my selected saved songs twice now. I'm suspecting it might have something to do with sync over cellular being switched on and off.

407 Views

0 replies

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Spotify Will Not Connect With Internet

Hi all,For the past few months, Spotify on my Motorola 2nd Gen, will not connect to my internet. My internet works perfectly well and connects to my phone, as well a Spotify on my laptop. Spotify also works on my brothers iPhone 5s using our internet...

Casual Listener

Hi all, For the past few months, Spotify on my Motorola 2nd Gen, will not connect to my internet. My internet works perfectly well and connects to my phone, as well a Spotify on my laptop. Spot...

Sweetswagg2

Music Fan

404 Views

1 replies

0 likes

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Trouble logging in on hudl tablet

I downloaded the Spotify app but on the login/register screen when itry and login it just keeps saying "you have already signed up with this account" Now I know I have... I am just trying to log in not sign up lol.. I tried clearing cache but still w...

Newbie

I downloaded the Spotify app but on the login/register screen when itry and login it just keeps saying "you have already signed up with this account"   Now I know I have... I am just trying to...

490 Views

0 replies

0 likes

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