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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118657 Views

27 replies

4 likes

  • 118657 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239261 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239261 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600118 Views

79 replies

3 likes

  • 600118 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492674 Views

581 replies

42 likes

Account
Free
  • 492674 Views
  • 581 replies
  • 42 likes

ALAC and Android

I just imported all my CD's on to my computer, in ALAC through iTunes, and it plays well on my PC through Spotify. But when I export them to my Android phone, they won't play. I see other people made comments about this issue 2½ years ago, but with n...

Visitor

I just imported all my CD's on to my computer, in ALAC through iTunes, and it plays well on my PC through Spotify. But when I export them to my Android phone, they won't play. I see other people made...

snakefoot

Music Fan

1327 Views

1 replies

0 likes

  • 1327 Views
  • 1 replies
  • 0 likes

ALAC bug still there!

Dear Spotify staff, what's the whole point of synchronizing ALAC (Apple Loseless Audio Codec) files if the Android client can't play them back? I know this bug (and missing feature) has been reported time ago, but it is still there. Every other optio...

Music Fan

Dear Spotify staff,   what's the whole point of synchronizing ALAC (Apple Loseless Audio Codec) files if the Android client can't play them back?   I know this bug (and missing feat...

snakefoot

Music Fan

1130 Views

1 replies

5 likes

  • 1130 Views
  • 1 replies
  • 5 likes

Spotify Android App will not play Local Files (M4A / ALAC)

I have created a Playlist and made it "Available offline" on Spotify Destop (Windows 10), and retrieved it on my android tablet (Samsung Tab3 Wifi). Spotify Desktop will properly recognize M4A / ALAC files and play these fine locally (When 16 bit). A...

Music Fan

I have created a Playlist and made it "Available offline" on Spotify Destop (Windows 10), and retrieved it on my android tablet (Samsung Tab3 Wifi).   Spotify Desktop will properly recognize M...

snakefoot

Music Fan

2658 Views

1 replies

0 likes

  • 2658 Views
  • 1 replies
  • 0 likes

Songs saved for offline play aren't available offline

As the topic says, I have a bunch of music saved for offline play, however, I often notice that they're not. I frequently get up in the morning and notice before I go to work that Spotify is downloading hundreds of songs, and they're all songs that I...

Newbie

As the topic says, I have a bunch of music saved for offline play, however, I often notice that they're not. I frequently get up in the morning and notice before I go to work that Spotify is download...

801 Views

0 replies

0 likes

data manipulation
data usage
data usage on wifi
Offline Content
  • 801 Views
  • 0 replies
  • 0 likes

Solved!! Random shuffle only, not able to advance to next song - problem with Android only

On my desktop version of Spotify, I am able to advance to the next song. With my android version I am not. The only thing that shows up is "Random Shuffle" no option to skip to next song.

Casual Listener

On my desktop version of Spotify, I am able to advance to the next song. With my android version I am not. The only thing that shows up is "Random Shuffle" no option to skip to next song.

blazeparson

Casual Listener

835 Views

2 replies

0 likes

  • 835 Views
  • 2 replies
  • 0 likes

Closing application.

Good morning, how do I stop being Beta? The application this very bad on my Galaxy note 4 it is closing all the time. I want to go back to normal application.

Music Fan

Good morning, how do I stop being Beta? The application this very bad on my Galaxy note 4 it is closing all the time. I want to go back to normal application.

jonasherdegen

Community Legend

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes

återlställning av lösenord både på laptoppen och mobilen

Jag har stött på lite utmaningar med Spotify och därför avinstalllerade jag appen och installlerade på den igen. Här måste något ha gått fel eftersom jag inte kunde logga in i appen efter ominstallationen. Gjorde som det står och begärde ett nytt lös...

Newbie

Jag har stött på lite utmaningar med Spotify och därför avinstalllerade jag appen och installlerade på den igen. Här måste något ha gått fel eftersom jag inte kunde logga in i appen efter ominstallat...

353 Views

0 replies

0 likes

  • 353 Views
  • 0 replies
  • 0 likes

The "term of use" popup comes again and again

Hello, Since the last update, i can no longer use the app. A popup ask me to accept the change of the term of use. Screenshot : https://imgur.com/8P0O6lN (Fun fact, the second and third paragraph are exactly the same.)It's in French. Anyway, when I a...

Newbie

Hello,   Since the last update, i can no longer use the app. A popup ask me to accept the change of the term of use.    Screenshot : https://imgur.com/8P0O6lN (Fun fact, the s...

370 Views

0 replies

0 likes

  • 370 Views
  • 0 replies
  • 0 likes

My music and playlists not showing up on my mobile

I recently upgraded to a Samsung Galaxy S6 and now my music doesn't show up in the spotify app. I am logged in and see only one album of many in " my music". Used to work fine. What has happened?

Casual Listener

I recently upgraded to a Samsung Galaxy S6 and now my music doesn't show up in the spotify app. I am logged in and see only one album of many in " my music". Used to work fine. What has happened?

Nico

Community Legend

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

genre radio

in android app there seems to be a problem with several genre radio stationstested not working stationsbluesheavy metalreggae these stations reportfel på radiostationendet går ej att läsa in stationen just nu. försök igen senareall other genre statio...

Casual Listener

in android app there seems to be a problem with several genre radio stations tested not working stations blues heavy metal reggae   these stations report fel på radiostationen det går ej...

drzap

Casual Listener

701 Views

1 replies

0 likes

tviify
  • 701 Views
  • 1 replies
  • 0 likes

Spotify constantly deletes GBs of offline tracks on my android

I accidentally download an album on my pc on spotify and my offline tracks on my phone deleted. It seems normal bur the problem is i don't have a third device. So ı didn't violate the device limit. So why the hell my 25 gb of archive just wiped? I ha...

Regular

I accidentally download an album on my pc on spotify and my offline tracks on my phone deleted. It seems normal bur the problem is i don't have a third device. So ı didn't violate the device limit. S...

fozcam

Regular

538 Views

1 replies

0 likes

  • 538 Views
  • 1 replies
  • 0 likes

Where did my premium a count go?

Help! Woke up this morning and had to sign in. Submitted email address but it sent me details for my old account with ads. Can't remember my Premium account login details. I want my Premium account back! What can I do???Rae

Visitor

Help! Woke up this morning and had to sign in. Submitted email address but it sent me details for my old account with ads. Can't remember my Premium account login details. I want my Premium account b...

311 Views

0 replies

0 likes

  • 311 Views
  • 0 replies
  • 0 likes

Data storage limit?

Dear all,My app runs on a Android. My cell phone has over 5gb of free space and my Spotify app is not even 1gb heavy. I'm not even close to the 3k songs limit, I doubt if I have 100.But anyways my app says it cannot perform a download because there i...

Newbie

Dear all, My app runs on a Android. My cell phone has over 5gb of free space and my Spotify app is not even 1gb heavy. I'm not even close to the 3k songs limit, I doubt if I have 100. But anywa...

712 Views

0 replies

0 likes

storage
  • 712 Views
  • 0 replies
  • 0 likes

Recover offline playlists from SD card

Yesterday I tried to get onto my spotify account offline, but for some reason it had logged me out. Later in the day when I finally had WiFi I logged in, but the app told me that I had used spotify on too many devices so removed all my offline playli...

Newbie

Yesterday I tried to get onto my spotify account offline, but for some reason it had logged me out. Later in the day when I finally had WiFi I logged in, but the app told me that I had used spotify o...

655 Views

0 replies

1 likes

Offline Content
SD-card
  • 655 Views
  • 0 replies
  • 1 likes

Slow Download

Hello guys.I have noticed something funny with my spotify. I had to change my old microsd to a new one and all of sudden when I downloaded the spotify app and tried to sync my playlist and stuff, It's soooooooooooooooooooooo slow, it took 10 mins to ...

Newbie

Hello guys. I have noticed something funny with my spotify. I had to change my old microsd to a new one and all of sudden when I downloaded the spotify app and tried to sync my playlist and stuff, I...

977 Views

0 replies

0 likes

  • 977 Views
  • 0 replies
  • 0 likes

Running feature doesn't show up when signed in as particular user

Spotify Running does not show up when I sign in to Spotify. If I sign in as another user, on the same device, the feature is available. If I then sign back out and sign in again as my normal user, it is again missing. This has been true on a Moto X d...

Newbie

Spotify Running does not show up when I sign in to Spotify. If I sign in as another user, on the same device, the feature is available. If I then sign back out and sign in again as my normal use...

435 Views

0 replies

0 likes

  • 435 Views
  • 0 replies
  • 0 likes

Spotify randomly stops playing.

Nexus 5. Android 4.4 Here's exactly what happens:- a song ends - the next song starts playing (progress bar and everything) but you don't hear anything - just now I was away from my desk for a few minutes and when I came back I heard nothing (left it...

Regular

Nexus 5. Android 4.4   Here's exactly what happens: - a song ends - the next song starts playing (progress bar and everything) but you don't hear anything - just now I was away from m...

rainbow6244

Newbie

4150 Views

2 replies

5 likes

playback
randomly
stops
  • 4150 Views
  • 2 replies
  • 5 likes

All "My Songs" Deleted

Hi All Songs I saved under "My Songs", online and offline, have vanished from my Samsung Galaxy Alpha in the night from Nov 6th to 7th. They are still there if I login on my laptop. Anyone having the same problem or a solution? Cheers!

Newbie

Hi   All Songs I saved under "My Songs", online and offline, have vanished from my Samsung Galaxy Alpha in the night from Nov 6th to 7th. They are still there if I login on my laptop. Anyone h...

425 Views

0 replies

0 likes

  • 425 Views
  • 0 replies
  • 0 likes

Using Spotify premium in a country that spotify is not available in?

Hello all, I'm making a month-long trip to Sri Lanka and was wondering whether I'd be able to access my downloaded songs while I'm there. The last time I went to Sri Lanka I was not able to play any of my songs (but I was on a free account then) and ...

Newbie

Hello all,   I'm making a month-long trip to Sri Lanka and was wondering whether I'd be able to access my downloaded songs while I'm there. The last time I went to Sri Lanka I was not able to ...

TucPass

Casual Listener

1046 Views

1 replies

0 likes

country
Premium
  • 1046 Views
  • 1 replies
  • 0 likes

Frequent crashing

I've a problem with the app on my Samsung Galaxy Tab 4 with Android 5.0.2. Suddenly when I'm browsing for artists or songs within the app it will crash. And every time the crash it also crash my launcher (in my case it's Nova launcher). I think it's ...

Music Fan

I've a problem with the app on my Samsung Galaxy Tab 4 with Android 5.0.2. Suddenly when I'm browsing for artists or songs within the app it will crash. And every time the crash it also crash my laun...

TucPass

Casual Listener

676 Views

1 replies

0 likes

  • 676 Views
  • 1 replies
  • 0 likes