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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5400 Views

0 replies

6 likes

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Android auto voice search

Premium account set up with android auto.Voice search function when used will show getting selection and then hang.Uninstaller and reinstalled all components. Worked for 1 use. Reverts back to hanging issue.

Newbie

Premium account set up with android auto. Voice search function when used will show getting selection and then hang. Uninstaller and reinstalled all components. Worked for 1 use. Reverts back t...

366 Views

0 replies

0 likes

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Shuffle is turned on with no selection or indication

I have a premium account. I notice this mostly on the android app, but see it on the Windows desktop player too. I play an album and do not turn on shuffle, but it still plays the tracks in a shuffled order. When I look at the shuffle toggle, it is o...

Newbie

I have a premium account. I notice this mostly on the android app, but see it on the Windows desktop player too. I play an album and do not turn on shuffle, but it still plays the tracks in a shuffle...

389 Views

0 replies

0 likes

bug report
Premium
Shuffle play
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Samsung note 3 otg to DAC

I recently upgraded my note3 to lollipop and Spotify stopped playing through my external DAC. Before the upgrade it played fine. My other apps works fine with my dacs. Any idea what's going on?

Casual Listener

I recently upgraded my note3 to lollipop and Spotify stopped playing through my external DAC. Before the upgrade it played fine. My other apps works fine with my dacs. Any idea what's going on?

ZorkII

Roadie

1882 Views

3 replies

0 likes

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wifi issue (Samsung s6)

Hi folks.I have a Samsung s6. Spotify premium user.Everytime I use an app which involves wifi usage....mobdro....youtube...showbox etc my wifi is perfect.Once I open spotify it causes my phone to disconnect from wifi and then it won't reconnect for a...

Newbie

Hi folks. I have a Samsung s6. Spotify premium user. Everytime I use an app which involves wifi usage....mobdro....youtube...showbox etc my wifi is perfect. Once I open spotify it causes my ...

261 Views

0 replies

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Please add a "disable playback through speaker" feature

I'm using Spotify Premium on Samsung S5 mini to stream music to my car's audio system through Bluetooth. From time to time I'm facing an annoying issue where Spotify decides to unpause when bluetooth connection to the car has been lost and starts pla...

Newbie

I'm using Spotify Premium on Samsung S5 mini to stream music to my car's audio system through Bluetooth. From time to time I'm facing an annoying issue where Spotify decides to unpause when blue...

dweynlovessptfy

Roadie

453 Views

1 replies

1 likes

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  • 1 replies
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I can't sync playlist to phone using mobile network. Help please.

I can't find the option to sync my playlist on my phone. I know there was a "sync with 3G" button at some point. Did they remove that? I really can't find it under options -> music quality.I just left for a 3 week vacation with lots of time for music...

Newbie

I can't find the option to sync my playlist on my phone. I know there was a "sync with 3G" button at some point. Did they remove that? I really can't find it under options -> music quality. I jus...

229 Views

0 replies

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Problemas de descarga

No puedo descargar el tema "Sabe Me" del álbum "Nightmare" de Avenged Sevenfold. Aparece en el álbum pero no me deja descargar ni reproducir. Vivo en Paraguay, tengo Samsung Galaxy S3. ¿Alguien sabe por que sucede esto?

Casual Listener

No puedo descargar el tema "Sabe Me" del álbum "Nightmare" de Avenged Sevenfold. Aparece en el álbum pero no me deja descargar ni reproducir. Vivo en Paraguay, tengo Samsung Galaxy S3. ¿Alguien sabe ...

juniorzarza30

Casual Listener

278 Views

1 replies

0 likes

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Saved albums unsave??

App works great.tons of artist and albums. But when i save dave Mathews albums (really like the spotify live album versions) it only saves them while im listening to dave mathews. When i listen to a different artist and then go back to dmb in my arti...

Newbie

App works great.tons of artist and albums. But when i save dave Mathews albums (really like the spotify live album versions) it only saves them while im listening to dave mathews. When i listen to a ...

524 Views

0 replies

0 likes

Dave Mathews
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Can't connect Spotify to Tumblr

Hi gals and guys! Recently I've been unable to share from Spotify to Tumblr. I've tried logging in and out of the app / "turning it off and on again" etc. Sharing to stalkbook and twatter works fine though? Sharing from the PC works also works, just ...

Music Fan

Hi gals and guys!   Recently I've been unable to share from Spotify to Tumblr.   I've tried logging in and out of the app / "turning it off and on again" etc.   Sharing to s...

412 Views

0 replies

0 likes

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I.m trying to recover my playlists

I.m trying to recover my play lists accidentally deleted but when I click on recover play lists it's telling me that I haven't deleted any..HELP..

Newbie

I.m trying to recover my play lists accidentally deleted but when I click on recover play lists it's telling me that I haven't deleted any..HELP..

296 Views

0 replies

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Lautstärke ist nicht konstant

Hallo zusammen,ich habe das Problem dass beim Musik hören die Lautstärke variiert.Mal ist sie leiser und mal lauter.Auch das erhalten von Nachrichten habe ich durch den flugmodus unterbunden leider passiert es trotzdem weiter.Problem bekannt?Oder hat...

Newbie

Hallo zusammen, ich habe das Problem dass beim Musik hören die Lautstärke variiert. Mal ist sie leiser und mal lauter. Auch das erhalten von Nachrichten habe ich durch den flugmodus unterbunden ...

user-removed

Not applicable

7793 Views

2 replies

3 likes

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Spotify plase solve issue " bluetooth share has stopped", on all Samsung devices

Since last updates is failing the bluetooth using Spotify!!!Come one!!! No chromecast support and now no more Smasung smathpones supports?? Is a joke?I am at one click to switching to Google MusicI am clientes since 3 years of Spotify!!!!

Casual Listener

Since last updates is failing the bluetooth using Spotify!!! Come one!!! No chromecast support and now no more Smasung smathpones supports?? Is a joke? I am at one click to switching to Google Musi...

420 Views

0 replies

1 likes

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Problemos synchronizing my Xperia / Problemas sincronizando mi Xperia (English/Español)

ENGLISH Good day.Even though my device is unlocked and connected to the same Wi-fi as the computer, it is not recognized by the computer.On the other hand, Spotify on the computer does not even have the tab "Devices".In addition, there are songs of l...

Regular

ENGLISH   Good day. Even though my device is unlocked and connected to the same Wi-fi as the computer, it is not recognized by the computer. On the other hand, Spotify on the computer d...

dfrspo

Regular

521 Views

4 replies

0 likes

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Lost Playlists after standard update

Hi, I downloaded a standard update for Facebook and Spotify on my Samsung mobile. When complete I had to unussually log in in to both apps. I logged back in to Spotify and all of my playlists and starred list have disappeared. Can I get them back? An...

Newbie

Hi,   I downloaded a standard update for Facebook and Spotify on my Samsung mobile. When complete I had to unussually log in in to both apps. I logged back in to Spotify and all of my playlist...

jonasherdegen

Community Legend

425 Views

2 replies

0 likes

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Offline mode is not working - Android 4.2.2

I am using android 4.2.2 on my Samsung Galaxy Tab I am a premium user . My issue is that offline mode does not work . I have plenty space and a good wifi signal. I down load the tracks as per the usual way but when I goi iunto offline mode they eithe...

Newbie

I am using android 4.2.2 on my Samsung Galaxy Tab    I am a premium user . My issue is that offline mode does not work . I have plenty space and a good wifi signal. I down load the tracks...

86kanth

Music Fan

500 Views

1 replies

1 likes

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premium

pague la promocion de 3 meses por $9 y aun no ha pasado un mes y aparece mi cuenta free, me quitaron mi cuenta premium

Newbie

pague la promocion de 3 meses por $9 y aun no ha pasado un mes y aparece mi cuenta free, me quitaron mi cuenta premium

724 Views

0 replies

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radio isn't available

Visitor

dweynlovessptfy

Roadie

545 Views

1 replies

1 likes

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[Android][Other] Android Auto polish

As a new user to Android Auto, I'm a bit disappointed with a few things the Spotify app is missing. I'm unable to see all of my playlists, only the top 10 or soI'm unable to see any track lists in a playlist to find a song (though Spotify on CarPlay ...

Newbie

As a new user to Android Auto, I'm a bit disappointed with a few things the Spotify app is missing.   I'm unable to see all of my playlists, only the top 10 or so I'm unable to see any track...

Nolegrl88

Roadie

1262 Views

3 replies

0 likes

Android
Other
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Albums not showing on mobile + wow the app is slow.

I have a bunch of albums saved under 'My Music'. They show up fine on the desktop app, but on mobile nothing shows up. This only started happening after the last update. Please advise. Also while I'm here, another issue thats been plaguing this app s...

Regular

I have a bunch of albums saved under 'My Music'. They show up fine on the desktop app, but on mobile nothing shows up. This only started happening after the last update. Please advise.   Also ...

johnnych

Regular

741 Views

5 replies

0 likes

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Spotify doesn't respect my account when my cellphone reboot

Hi there.I have a premium account and I have offline music just in my cell phone (android lollipop). But every time I reboot my cell phone or gets out of memory, spotify lose my account and all my offline music. My offline devices appear same cell ph...

Newbie

Hi there. I have a premium account and I have offline music just in my cell phone (android lollipop). But every time I reboot my cell phone or gets out of memory, spotify lose my account and all m...

260 Views

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