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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375886 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7542 Views

0 replies

7 likes

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Transfer storage of offline files from internal storage to USB OTG

Hi! I'm currently using a Samsung Galaxy S6 64GB. I've saved many songs and playlists for offline usage and it obviously ate much of my phone's memory. I had purchased a 32GB USB OTG solely for my music files. Would it be possible to transfer the off...

Music Fan

Hi! I'm currently using a Samsung Galaxy S6 64GB. I've saved many songs and playlists for offline usage and it obviously ate much of my phone's memory. I had purchased a 32GB USB OTG solely for my mu...

495 Views

0 replies

2 likes

  • 495 Views
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Can't improve station

For the past three days every time I hit thumbs up or down, I get a message "Sorry, we can't improve your station right now. Please try again later.". It's happened on data and on wi-fi, on multiple stations, after phone reboot, etc.

Casual Listener

For the past three days every time I hit thumbs up or down, I get a message "Sorry, we can't improve your station right now. Please try again later.". It's happened on data and on wi-fi, on multiple ...

728 Views

0 replies

7 likes

  • 728 Views
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Offline data saved to SD card - still blocks internal memory

Hello everyone, I use a Sony Xperia Z with Android 5.0. I have downloaded offline available music via spotify. If I have a look at the apps' details it sais that Spotify takes uf 2,8 GB memory, 2,74GB of which are stored on the SD-card. Still the Spo...

Newbie

Hello everyone,   I use a Sony Xperia Z with Android 5.0.   I have downloaded offline available music via spotify. If I have a look at the apps' details it sais that Spotify takes uf 2,...

330 Views

0 replies

0 likes

  • 330 Views
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Offline content disappearing

Hi, I am having a problem with all my offline content disappearing after a power down or reboot - Note 4I am on Spotify premium.I have tried deleting the cache, uninstalling, reseting the devices attached to my account (ipad, anroid phone and macbook...

Newbie

Hi,   I am having a problem with all my offline content disappearing after a power down or reboot - Note 4 I am on Spotify premium. I have tried deleting the cache, uninstalling, reseting th...

513 Views

0 replies

1 likes

disappearing
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Add album gone?

I finally updated, sort of by accident, but irregardless, it's done, and now I have a teensy tiny irritant, but of course it's the little things.......Can no longer " add album to playlist".To queue yes, (that's a whole nother kettle of fish) playlis...

Roadie

I finally updated, sort of by accident, but irregardless, it's done, and now I have a teensy tiny irritant, but of course it's the little things....... Can no longer " add album to playlist". To qu...

264 Views

0 replies

0 likes

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Spotify WILL NOT open ....

I've uninstalled, reinstalled, tried saving the app to my phone, my SD card, tried removing to from Google play, tried removing it using the android app manager, tried removing it manually with my computer - nothing. Every time it says the app was su...

Newbie

I've uninstalled, reinstalled, tried saving the app to my phone, my SD card, tried removing to from Google play, tried removing it using the android app manager, tried removing it manually with my co...

Ambivalence

Community Legend

316 Views

1 replies

0 likes

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  • 1 replies
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spotify goes to the top of my music list all the time

i think it was the most recent update that made my spotify go to the top of my music list everytime i unlock my phone or open the app. i have tried clearing the cache, reinstalling the app, and restarting my phone( Galaxy s6). this is really annoying...

Newbie

i think it was the most recent update that made my spotify go to the top of my music list everytime i unlock my phone or open the app. i have tried clearing the cache, reinstalling the app, and resta...

jerrawa

Roadie

479 Views

1 replies

1 likes

  • 479 Views
  • 1 replies
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Spotfy doesn't connec to my mobile network on new phone

I have been a premiun user for a year using spotify on a HTC one phone and never had any problem. Recently I have upgraded to a new phone, a Samsung Galaxy S6, but spotify doesn't recognise the mobile network on this phone and does not even login unl...

Visitor

I have been a premiun user for a year using spotify on a HTC one phone and never had any problem. Recently I have upgraded to a new phone, a Samsung Galaxy S6, but spotify doesn't recognise the mobil...

258 Views

0 replies

0 likes

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Phone help

If I subscribe to Spotify Premium, Can I use it on my phone and home computer?

Newbie

If I subscribe to Spotify Premium, Can I use it on my phone and home computer?

206 Views

0 replies

0 likes

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Spotify connect connecting to undesired device

I am a Audio Video Professional and While installting a Heos amp at a customers house, I played music from my spotify account. The problem is that I can switch to there house from my spotify account and play music remotely. When I look at spotify con...

Newbie

I am a Audio Video Professional and While installting a Heos amp at a customers house, I played music from my spotify account.  The problem is that I can switch to there house from my spotify ac...

212 Views

0 replies

0 likes

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BUG [ANDROID] : Spotify desynchronizes everything once a week...

Friendly greetings !I am currently running Spotify Premium on Android 4.2.2, on a Wiko Stairway.I'd like to share you my discontent after something recurring happens :Spotify desynchronizes everything I synchronized once in a while (for example, afte...

Casual Listener

Friendly greetings ! I am currently running Spotify Premium on Android 4.2.2, on a Wiko Stairway. I'd like to share you my discontent after something recurring happens : Spotify desynchronizes eve...

268 Views

0 replies

0 likes

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Reset password

I tried to reset my password but when I receive the link in my email it tell me that that link has already been used or that the form has expired.What do I do then???

Casual Listener

I tried to reset my password but when I receive the link in my email it tell me that that link has already been used or that the form has expired. What do I do then???

Josuecampos1994

Casual Listener

375 Views

2 replies

0 likes

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  • 2 replies
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Spotify is stopping after each streaming radio song... Android

=== START OF TEMPLATE === Description Please describe the problem: Playback keeps stopping after playing (in most cases) a single song. Example:Song plays completely. Nothing happens next unless I intervene. What are the steps you took to get to the ...

Newbie

=== START OF TEMPLATE ===   Description Please describe the problem: Playback keeps stopping after playing (in most cases) a single song. Example:Song plays completely. Nothing happens...

mmcbass

Newbie

1927 Views

2 replies

4 likes

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  • 2 replies
  • 4 likes

Android Offline Album Covers

Hello all, I'm having an issue with Spotify for Android. When I set a playlist to offline and there are local files, they will sync but the album covers will not. I have tried unsyncing the playlist and downloading it again, I have tried resetting th...

Newbie

Hello all,   I'm having an issue with Spotify for Android. When I set a playlist to offline and there are local files, they will sync but the album covers will not.   I have tried unsyn...

503 Views

0 replies

0 likes

Android
Offline songs
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Solved!! BUG: Spotify Connect - Device disappears after 12-24h

I have a dedicated Android device running KitKat hooked up to my stereo. This device is running spotify and basically acts as the player. I then use other Android devices to connect to it and play music using Spotify Connect. This works good for the ...

Casual Listener

I have a dedicated Android device running KitKat hooked up to my stereo. This device is running spotify and basically acts as the player. I then use other Android devices to connect to it and play mu...

robvanberkel62

Newbie

4923 Views

12 replies

1 likes

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  • 12 replies
  • 1 likes

How to view a list of my good rated radio songs

I want to view all my good rated radio songs, is this possible?

Casual Listener

I want to view all my good rated radio songs, is this possible?

bredy56

Newbie

527 Views

4 replies

0 likes

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Solved!! My spotify keeps crashing

For some reason my spotify keeps crashing. I can't even get on to the homepage. When I click on the app it goes to a black page with the word spotify on the top left hand side as if it is about to open up the home page but then just shuts down. None ...

Casual Listener

For some reason my spotify keeps crashing. I can't even get on to the homepage. When I click on the app it goes to a black page with the word spotify on the top left hand side as if it is about to op...

littlemiss_lynz

Casual Listener

515 Views

2 replies

0 likes

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Can not login on mobile app

I've had spotify for a long time. I recently switched carriers and got the same phone (HTC One m8) and when I try to login on the app it says username or password is incorrect. I've already tried changing my password. I know my login information is c...

Newbie

I've had spotify for a long time. I recently switched carriers and got the same phone (HTC One m8) and when I try to login on the app it says username or password is incorrect. I've already tried cha...

madmonkey23

Roadie

451 Views

1 replies

0 likes

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Solved!! Offline mode kills downloaded playlists!?

Hi guys, I suffer from a very annoying issue with Spotify on my Android phone. Although I downloaded a complete playlist (which works nicely), it happens that Spotify tells me, that the playlist is not fully downloaded next or the overnext day.I have...

Regular

Hi guys,   I suffer from a very annoying issue with Spotify on my Android phone.   Although I downloaded a complete playlist (which works nicely), it happens that Spotify tells me, that...

Markus72

Regular

777 Views

5 replies

0 likes

  • 777 Views
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Spotify crashes / close suddenly

I have a Samsung S5, and a premium account with spotify.1. When I start the app Spotify, immediately it closes suddenly.2. Only appears a black screen, and then it closed.I did:a. Clean the app memory.b. Deinstallc. ReinstallBut the issue continue. T...

Newbie

I have a Samsung S5, and a premium account with spotify. 1. When I start the app Spotify, immediately it closes suddenly. 2. Only appears a black screen, and then it closed. I did: a. Clean the a...

Nico

Community Legend

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes