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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375421 Views

541 replies

34 likes

Account
Free
  • 375421 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7525 Views

0 replies

7 likes

  • 7525 Views
  • 0 replies
  • 7 likes

Spotify crashes / close suddenly

I have a Samsung S5, and a premium account with spotify.1. When I start the app Spotify, immediately it closes suddenly.2. Only appears a black screen, and then it closed.I did:a. Clean the app memory.b. Deinstallc. ReinstallBut the issue continue. T...

Newbie

I have a Samsung S5, and a premium account with spotify. 1. When I start the app Spotify, immediately it closes suddenly. 2. Only appears a black screen, and then it closed. I did: a. Clean the a...

Nico

Community Legend

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Solved!! Chromecast issue with Spotify on Android

From my Galaxy S5 on Verizon using Android 5.0 Spotify says it is connected to my Chromecast device but only plays on the phone speakers. Each time I touch Chromecast under "devices" it says connected but it still says playing on phone speakers and d...

Casual Listener

From my Galaxy S5 on Verizon using Android 5.0 Spotify says it is connected to my Chromecast device but only plays on the phone speakers.  Each time I touch Chromecast under "devices" it says co...

Nigelee77

Casual Listener

2133 Views

3 replies

0 likes

  • 2133 Views
  • 3 replies
  • 0 likes

Solved!! Spotify via Android

Hello. Can I use Spotify on Android devices via connecting through USB or AUX or Bluetooth to a radio?

Regular

Hello. Can I use Spotify on Android devices via connecting through USB or AUX or Bluetooth to a radio?

kbrooksc

Community Legend

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes

Google play code gift

when I type my google play code, says it's not valid. I paid in cash and have the note, why not work?

Newbie

when I type my google play code, says it's not valid. I paid in cash and have the note, why not work?

kbrooksc

Community Legend

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

Android App Closes itself

Hello, For a week now im experiencing this problem.Every time I open spotify it automatically closes itself.Ive tried reinstalling It, but the problem persists.I've tried unmounting the SD card, restarting the phone, and it persists. I don't know wha...

Casual Listener

Hello,   For a week now im experiencing this problem. Every time I open spotify it automatically closes itself. Ive tried reinstalling It, but the problem persists. I've tried unmounting th...

jorgepenna87

Casual Listener

481 Views

2 replies

0 likes

  • 481 Views
  • 2 replies
  • 0 likes

Offline songs, keep unsyncing.

Alot of people have had this issue and you dont seem to be doing anything about it. I love my spotify and the service I get with it but this is really irrititating, I am considering cancelling my Spotify as you are not offering the service I expect. ...

Casual Listener

Alot of people have had this issue and you dont seem to be doing anything about it. I love my spotify and the service I get with it but this is really irrititating, I am considering cancelling my Spo...

511 Views

0 replies

0 likes

Songs Unsyncing
  • 511 Views
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  • 0 likes

Solved!! Play station 3

Hi guys. I can not even get the login screen on mi PS3 I just see "error to connect the PlayStation Network. Please try again later " it's really frustrating,

Casual Listener

Hi guys. I can not even get the login screen on mi PS3 I just see "error to connect the PlayStation Network. Please try again later " it's really frustrating,

Dragulv

Casual Listener

1039 Views

3 replies

0 likes

PlayStation
ps3
  • 1039 Views
  • 3 replies
  • 0 likes

Track Unavailable sometimes on Cellular data

Hey all. So I first noticed this problem when Spotify released their "Running" play lists. I tried to play them and got the "track unavailable" error on every song I tried to play. I was able to play them when I got home on wifi.Since then occasional...

Newbie

Hey all. So I first noticed this problem when Spotify released their "Running" play lists. I tried to play them and got the "track unavailable" error on every song I tried to play. I was able to play...

madmonkey23

Roadie

426 Views

1 replies

1 likes

  • 426 Views
  • 1 replies
  • 1 likes

Spotify Connect even in Offline Mode and outside WLAN ?

Hi, friday i sat in the office listening to music through spotify on my mobile phone. Spotify was in Offline Mode and WLAN was turned off when suddenly the music switched and i noticed that my wife at home started the desktop app playing music.Spotif...

Gig Goer

Hi, friday i sat in the office listening to music through spotify on my mobile phone. Spotify was in Offline Mode and WLAN was turned off when suddenly the music switched and i noticed that my w...

542 Views

0 replies

0 likes

  • 542 Views
  • 0 replies
  • 0 likes

Bluetooth

I paired my Samsung Galaxy S4 to my 2013 Chevy Cruze however I tried to play Spotify and it doesn't play on my car. It plays through my phone. Do I need to change some setting on my phone? How do I get it to work?

Newbie

I paired my Samsung Galaxy S4 to my 2013 Chevy Cruze however I tried to play Spotify and it doesn't play on my car. It plays through my phone. Do I need to change some setting on my phone? How do I g...

297 Views

0 replies

0 likes

  • 297 Views
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Songs that are no longer available are playing with no sound, and shuffle isn't that great

Hello, My complaint is that on mobile, with the random shuffle playlist, songs that are no longer available, such as Taylor Swift's songs, are popping up and being played, but no sound comes out of it, forcing me to waste a skip. I feel the shuffle a...

Casual Listener

Hello,   My complaint is that on mobile, with the random shuffle playlist, songs that are no longer available, such as Taylor Swift's songs, are popping up and being played, but no sound comes...

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes

kindle 8.9 tablet previously played all songs but now will only shuffle songs

Love spotify and listen to it on kindle 8.9 tablets, all songs available to create playlists. Last week went into spotify and could only shuffle songs from playlist. Pls help. Any advice really welcome.

Regular

Love spotify and listen to it on kindle 8.9 tablets, all songs available to create playlists. Last week went into spotify and could only shuffle songs from playlist. Pls help. Any advice really welco...

loppo

Casual Listener

1321 Views

12 replies

0 likes

  • 1321 Views
  • 12 replies
  • 0 likes

Song stops when phone sleeps with pattern lock - Nexus 6, Android 6 (Marshmallow)

I have a Nexus 6. I noticed this behavior after updating to Android 6. When a pattern lock is set (I haven't tested pin or password or any of the other types), if I have a song playing on Spotify and let the phone go to sleep, or if I use the power b...

Casual Listener

I have a Nexus 6. I noticed this behavior after updating to Android 6.   When a pattern lock is set (I haven't tested pin or password or any of the other types), if I have a song playing on Sp...

kingdavidp

Casual Listener

401 Views

2 replies

0 likes

  • 401 Views
  • 2 replies
  • 0 likes

Adding local file FROM mobile device!

So I have found about 40 threads on how to add files from your desktop to a playlist, but what about adding a file from my phone to a playlist? I have a few that I would really love to add in but I can't find them again and was hoping to set it up th...

Newbie

So I have found about 40 threads on how to add files from your desktop to a playlist, but what about adding a file from my phone to a playlist? I have a few that I would really love to add in but I c...

user-removed

Not applicable

418 Views

4 replies

0 likes

  • 418 Views
  • 4 replies
  • 0 likes

Lost PS4 Connect functionality after update

I just updated Spotify and my PS4 Connect functionality is gone. My phone sees the device and attempts to connect but fails every time. I tried resetting both devices and opening Spotify on PS4 so my account was active on both sides. Wanted to mentio...

Newbie

I just updated Spotify and my PS4 Connect functionality is gone. My phone sees the device and attempts to connect but fails every time. I tried resetting both devices and opening Spotify on PS4 so my...

Skitchdog

Casual Listener

381 Views

1 replies

1 likes

  • 381 Views
  • 1 replies
  • 1 likes

I need some help

Someone I know was using their premium account on Spotify and had a video of songs in a play list showing so we could watch the video on youtube and the audio was comming threw their spotify program on their laptop can someone explain to me how they ...

Casual Listener

Someone I know was using their premium account on Spotify and had a video of songs in a play list showing so we could watch the video on youtube and the audio was comming threw their spotify program ...

mortax10

Casual Listener

357 Views

2 replies

0 likes

  • 357 Views
  • 2 replies
  • 0 likes

Solved!! new phone

I got a new phone and when I try to log in to the mobile app it says I already created an account with my email. I have made sure I was using log in and not create account. I also removed my old phone from offline devices and logged out of all device...

Casual Listener

I got a new phone and when I try to log in to the mobile app it says I already created an account with my email. I have made sure I was using log in and not create account. I also removed my old phon...

cardal_xaos

Casual Listener

570 Views

2 replies

0 likes

  • 570 Views
  • 2 replies
  • 0 likes

Unable to connect to facebook

I just recently got spotify and I Have been trying to connect it to my facebook acount. It is saying that there is already a spotify account linked to it, I checked and I did see one( probably from a few years back). I disconnected the app from faceb...

Visitor

I just recently got spotify and I Have been trying to connect it to my facebook acount. It is saying that there is already a spotify account linked to it, I checked and I did see one( probably from a...

jonasherdegen

Community Legend

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Premium

Io ho comprato il mese scorso spotify premium per tre mesi al prezzo di 0,99 centisimi.Oggi 16/10/2015 mi ritrovo senza premium.Una risposta?!

Casual Listener

Io ho comprato il mese scorso spotify premium per tre mesi al prezzo di 0,99 centisimi. Oggi 16/10/2015 mi ritrovo senza premium. Una risposta?!

Lelemanu

Casual Listener

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes