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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5875 Views

0 replies

7 likes

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Android Spotify Not Removing Songs From Playlist

I manually removed songs from a playlist via the app on my desktop, however, even though I can see the track listing of the playlist on the android app and see that the songs I removed are indeed gone, they will still end up playing as if they are st...

Newbie

I manually removed songs from a playlist via the app on my desktop, however, even though I can see the track listing of the playlist on the android app and see that the songs I removed are ...

349 Views

0 replies

0 likes

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no sound on my android

there is no sound on my android but my playlists are there....Im paying for something I can't use right now...what is going on

Casual Listener

there is no sound on my android but my playlists are there....Im paying for something I can't use right now...what is going on

cephalization

Community Legend

566 Views

3 replies

0 likes

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brani spariti

Salve, avevo la mia play List di brani scaricati su sportivo da ascoltare in modalità offline. Premetto che il servizio di spotify io c'è l'ho gratuito per tre mesi con la promozione under30. Mi dice che i brani nn sono più disponibili. Come mai???

Newbie

Salve, avevo la mia play List di brani scaricati su sportivo da ascoltare in modalità offline. Premetto che il servizio di spotify io c'è l'ho gratuito per tre mesi con la promozione under30. Mi dice...

609 Views

0 replies

0 likes

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Spotify Keeps Crashing

Hello, I am running Androud 4.4.2 on a tablet and last week Spotify started randomly stopping when I try to load it. I was usually able to solve it by restarting my device but now I cannot get it to load at all. When I try to start Spotify it going t...

Visitor

Hello,   I am running Androud 4.4.2 on a tablet and last week Spotify started randomly stopping when I try to load it. I was usually able to solve it by restarting my device but now I cannot g...

acarmichael

Casual Listener

884 Views

3 replies

0 likes

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Trouble playing any songs on android since downgrade.

Nothings working on amdroid since downgrading. It was supposed to be temporary but now!?!

Newbie

Nothings working on amdroid since downgrading. It was supposed to be temporary but now!?!

dweynlovessptfy

Roadie

346 Views

1 replies

0 likes

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Spotify whont work on my computer anymore after i linked it with my Samsung s3

Im aware of the option to control where songs are being played, but after my devices got paired, Spotify on my computer whont work, it plays for a second then no sound and just pauses, every time i turn on spotify it turns it on on my phone aswell.Im...

Casual Listener

Im aware of the option to control where songs are being played, but after my devices got paired, Spotify on my computer whont work, it plays for a second then no sound and just pauses, every time i t...

Teechuyagami

Casual Listener

400 Views

2 replies

0 likes

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Losing synced music when updating

Hi,I'm not sure if this is a known issue but it looks like every time I update the app it deletes my configuration, logging me out of the app and thus deleting all my synced music. That is really annoying, especially seeing that this particular updat...

Regular

Hi, I'm not sure if this is a known issue but it looks like every time I update the app it deletes my configuration, logging me out of the app and thus deleting all my synced music. That is really a...

dweynlovessptfy

Roadie

1366 Views

4 replies

0 likes

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cannot use premium on my android walkman and xperia phone

hi If i cannot use premium features on my walkman and phone (both android) then what is the point with paying for premium subscription? The shuffle function is still only available on these devices despite it saying premium account. I only use my chr...

Visitor

hi   If i cannot use premium features on my walkman and phone (both android)   then what is the point with paying for premium subscription?   The shuffle function is still only a...

280 Views

0 replies

0 likes

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"You've reached the monthly free time limit"

Unless I'm miss understood in some way, Spotify doesn't have a "monthly time limit" anymore? However, I keep getting this message "You've reached the monthly free time limit" on my phone. It works completely fine on my computer. I've tried clearing t...

Newbie

Unless I'm miss understood in some way, Spotify doesn't have a "monthly time limit" anymore? However, I keep getting this message "You've reached the monthly free time limit" on my phone. It wor...

738 Views

0 replies

0 likes

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my songs will be deleted if i change my user account (android)

please answer my question.my songs will be deleted if i change my user account (android)

Casual Listener

please answer my question. my songs will be deleted if i change my user account (android)

dweynlovessptfy

Roadie

1673 Views

1 replies

0 likes

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I have tried everything and still cant get premium use on Sony Walkman NWZ X2 and Xperia Z3 Compact

Hi I have paid for premium, it shows up in my account as premium, but on my two android devices i can only shuffle play. Everything is fine on this Chromebook though. I need spotify to work as premium on my Sony Walkman NWZ X2 so i can stream music t...

Visitor

Hi   I have paid for premium, it shows up in my account as premium, but on my two android devices i can only shuffle play. Everything is fine on this Chromebook though.   I need spotify...

user-removed

Not applicable

523 Views

2 replies

0 likes

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Bluetooh aptx ou aac et spotify

Bonjour, utilisant un smartphone android (lolilipop) je voudrais savoir si l'application spotify est pleinement compatible avec un récepteur bleutooh aptx... ? Merci.

Newbie

Bonjour, utilisant un smartphone android (lolilipop) je voudrais savoir si l'application spotify est pleinement compatible avec un récepteur bleutooh aptx... ? Merci.    

502 Views

0 replies

3 likes

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Just updated and lost all my downloaded music

So The latest update has yet again deleted all of my playlists. This is ridiculous, can someone please explain as to why I have to wait hours for my playlists to redownload everytime there is an update? In this case I'd rather not update my app at al...

Casual Listener

So The latest update has yet again deleted all of my playlists.    This is ridiculous, can someone please explain as to why I have to wait hours for my playlists to redownload everytime t...

477 Views

0 replies

1 likes

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Can't Login Into My Spotify On My Andriod!

Well it sucks I've changed my password for my andriod spotify account. But for some reason it still won't let me login cause it says that it's unable to login because my username or password isn't correct. But I've doubled checked my password and e-m...

Casual Listener

Well it sucks I've changed my password for my andriod spotify account. But for some reason it still won't let me login cause it says that it's unable to login because my username or password isn't co...

jasrodriquez

Casual Listener

710 Views

1 replies

0 likes

Trouble Logging In
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Android Auto Issue

Hello,I'm using Android Auto. Spotify works wonderfully, but I am having issues displaying all of my playlists. It only shows a preselected number. Is there anyway to rectify this? Mark H

Newbie

Hello, I'm using Android Auto. Spotify works wonderfully, but I am having issues displaying all of my playlists. It only shows a preselected number. Is there anyway to rectify this?   Mark H

Nolegrl88

Roadie

501 Views

1 replies

0 likes

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Membership

I been using Spotify for a while I and I got the 99 cent for 3 months and for some reason it is telling me to get premium again when I am in my 2 month. It just kick me out and how can I use my remaining money in my account

Newbie

I been using Spotify for a while I and I got the 99 cent for 3 months and for some reason it is telling me to get premium again when I am in my 2 month. It just kick me out and how can I use my remai...

394 Views

0 replies

0 likes

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Solved!! Beatles?

Any chance you there will be Beatles on spotify?

Regular

Any chance you there will be Beatles on spotify?

TitusMartinus

Regular

2267 Views

5 replies

0 likes

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Solved!! Spotify really slow since update

Hi I recently updated to the latest app on my Galaxy s5. Now Spotify is taking ages to load initially, finding playlist etc. Will this be fixed?

Newbie

Hi I recently updated to the latest app on my Galaxy s5. Now Spotify is taking ages to load initially, finding playlist etc. Will this be fixed?

desnewell

Casual Listener

1312 Views

4 replies

2 likes

slow
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Spotify won't start on my Huawei ascend p7

When I try to start spotify on my Huawei ascend p7 it's goes black for two seconds and then close. I've even tried to restart my phone to factory settings, but nothing seems to help. Please help me fix the problem.

Visitor

When I try to start spotify on my Huawei ascend p7 it's goes black for two seconds and then close. I've even tried to restart my phone to factory settings, but nothing seems to help. Please help me f...

vdmarel

Newbie

553 Views

3 replies

0 likes

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