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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111152 Views

26 replies

3 likes

  • 111152 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223665 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223665 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

580825 Views

79 replies

3 likes

  • 580825 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478273 Views

577 replies

40 likes

Account
Free
  • 478273 Views
  • 577 replies
  • 40 likes

Different songs in "Your music -> songs" than on PC

Hi there, I'm regularly add music to my playlist "songs" pressing the "+" button. On my Android, the playlist is being downloaded. Now I remove songs out of this playlist on my PC. But on my smartphone they're still there. Why is that? Maybe it is be...

Casual Listener

Hi there,   I'm regularly add music to my playlist "songs" pressing the "+" button. On my Android, the playlist is being downloaded. Now I remove songs out of this playlist...

m4rtin2

Casual Listener

576 Views

1 replies

0 likes

  • 576 Views
  • 1 replies
  • 0 likes

Mal funcionamiento de la aplicación

Buenos días: He estado trantando de buscar ayuda, pero no encuentro las opciones que tenían anteriormente. Una de mis compañeras de trabajo tiene problemas con el cargue de la aplicación. Además de que la aplicación no carga la información, no le per...

Newbie

Buenos días:   He estado trantando de buscar ayuda, pero no encuentro las opciones que tenían anteriormente. Una de mis compañeras de trabajo tiene problemas con el cargue de la aplicación. ...

Daniel

Community Legend

740 Views

1 replies

0 likes

  • 740 Views
  • 1 replies
  • 0 likes

bring back playlist filters

My playlist are big very big, if I want to play a specific song in a playlist I can spend upto 10 mins finding it, I cant understand how you can have this feature that worked great and then you removed it without an explanation. Especially charging y...

Casual Listener

My playlist are big very big, if I want to play a specific song in a playlist I can spend upto 10 mins finding it, I cant understand how you can have this feature that worked great and then you remov...

368 Views

0 replies

0 likes

  • 368 Views
  • 0 replies
  • 0 likes

Conta premium

Perdi o meu e-mail da conta premium, preciso passar para o meu novo e mail como faço?

Newbie

Perdi o meu e-mail da conta premium, preciso passar para o meu novo e mail como faço?

Daniel

Community Legend

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

What I would post to them if someone would read this...maybe you guys can help

I have had this app for going on 3 years and I love what you guys have started. That being said this app became extremely flawed over the past couple of updates. Constantly crashing, not changing the song from the lock screen for minutes after being ...

Newbie

I have had this app for going on 3 years and I love what you guys have started. That being said this app became extremely flawed over the past couple of updates. Constantly crashing, not changing the...

533 Views

0 replies

0 likes

crashes
Playlists refreshing error
refresh
  • 533 Views
  • 0 replies
  • 0 likes

my music is full

Hi,I want to know why can't I save my music endlessly?When I want to save music I receive the message that my music is full and I need to throw music away in order to save new music.Please advise, thank you!

Newbie

Hi, I want to know why can't I save my music endlessly? When I want to save music I receive the message that my music is full and I need to throw music away in order to save new music. Please advi...

Daniel

Community Legend

603 Views

1 replies

0 likes

  • 603 Views
  • 1 replies
  • 0 likes

3.9 of Data used in the background in one day

I had my rollover data added on the 9th by the 11th I had used 80% of data ..I was shocked as I had done nothing different from one day to the next.. so angry rang my provider and went down to the shop and they saw it was spotify overnight in the bac...

Casual Listener

I had my rollover data added on the 9th by the 11th I had used 80% of data ..I was shocked as I had done nothing different from one day to the next.. so angry rang my provider and went down to the sh...

Daniel

Community Legend

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Downloading tunes offline to sd card

Hello there guysIn serious need of some help..... I am having problems downloading the songs to my sd card on my Samsung galaxy T4. It's very frustrating as I have tried so many different ways, however I only tried ways not specific to my device.I ha...

Newbie

Hello there guys In serious need of some help.....   I am having problems downloading the songs to my sd card on my Samsung galaxy T4. It's very frustrating as I have tried so many different ...

Daniel

Community Legend

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

Solved!! Form Expired (could not do reset password)

After reserting password, it gave a feedback that form has expired. I have already reset.my password several times and still could.mot log in.

Newbie

After reserting password, it gave a feedback that form has expired. I have already reset.my password several times and still could.mot log in.

Nico

Community Legend

1355 Views

1 replies

0 likes

form expired
  • 1355 Views
  • 1 replies
  • 0 likes

Spotify crash after login

Cant open spotify with phone. Every time i log in it crashes. Phone is Galaxy S5

Newbie

Cant open spotify with phone. Every time i log in it crashes. Phone is Galaxy S5 

Nico

Community Legend

602 Views

1 replies

0 likes

  • 602 Views
  • 1 replies
  • 0 likes

After the update cannot listen to the new sync music

I have the premium account and after I downloaded the latest version I cannot listen to the music offline and it shows the green arrow as if it is sync

Newbie

I have the premium account and after I downloaded the latest version I cannot listen to the music offline and it shows the green arrow as if it is sync

loops120

Casual Listener

487 Views

1 replies

1 likes

  • 487 Views
  • 1 replies
  • 1 likes

Spotify app unusable

Since the latest update (v3.0.0.965), my Spotify app is pretty much unusable.Opening the app is not a problem, and my songs are offline like they should be. But when I start to play music it all goes wrong. When I forward my songs, or try to go back ...

Music Fan

Since the latest update (v3.0.0.965), my Spotify app is pretty much unusable. Opening the app is not a problem, and my songs are offline like they should be. But when I start to play music it all go...

zLucky7

Music Fan

649 Views

1 replies

0 likes

  • 649 Views
  • 1 replies
  • 0 likes

La app abandona al abrirla en mi Samsung Galaxy S5

Como usuarios premium debemos recibir una rápida solución o es mejor cancelar la suscripción

Visitor

Como usuarios premium debemos recibir una rápida solución o es mejor cancelar la suscripción

Nico

Community Legend

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Spotify Connect - Multiple Devices

I am very new at all this and very inexperienced at the ins and outs of how to use Connect on multiple devices. I have been experiencing an issue that I have been trying to get fixed for the last week and either I am not understanding what I am readi...

Newbie

I am very new at all this and very inexperienced at the ins and outs of how to use Connect on multiple devices. I have been experiencing an issue that I have been trying to get fixed for the last wee...

Adam_B

Spotify

1668 Views

1 replies

0 likes

  • 1668 Views
  • 1 replies
  • 0 likes

PROBLEM WITHOUT CONEXION

Hello!! Good afertoon!excuse me, why my spotify premium doesnt works without internet? and why waste a lot GB for mi internet in my Android in only four days waste 2.35gb IS A lot REALLY!!Spoiler (Highlight to read):0:0

Newbie

Hello!! Good afertoon! excuse me, why my spotify premium doesnt works without internet? and why waste a lot GB for mi internet in my Android in only four days waste 2.35gb IS A lot REALLY!! :0

user-removed

Not applicable

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

Offline Playlists removed after update

Hi Spotify, I want to thank you for deleting my offline playlists from my device again. This is the 10th time and you would think that a company would learn from these errors. I'm gonna cancel my account since my datacap suffers too much from it. Bye...

Newbie

Hi Spotify,   I want to thank you for deleting my offline playlists from my device again. This is the 10th time and you would think that a company would learn from these errors. I'm gonna canc...

348 Views

0 replies

0 likes

  • 348 Views
  • 0 replies
  • 0 likes

Facebook not working with Spotify

I want to start my spotify account but get this error.. "This webpage has a redirect loop The webpage at https://www.spotify.com/uk/purchase/spotify/product/premium/?free_trial=1 has resulted in too many redirects. Clearing your cookies for this site...

Casual Listener

I want to start my spotify account but get this error..  "This webpage has a redirect loop  The webpage at https://www.spotify.com/uk/purchase/spotify/product/premium/?free_trial...

Adam_B

Spotify

880 Views

1 replies

0 likes

  • 880 Views
  • 1 replies
  • 0 likes

I have reinstalled spotify

Sadly I am not a premium member even though I am. Hrlp need to sort

Newbie

Sadly I am not a premium member even though I am. Hrlp need to sort

Daniel

Community Legend

467 Views

2 replies

0 likes

  • 467 Views
  • 2 replies
  • 0 likes

Spotify picture saves to gallery randomly

After the most recent update to Spotify, I have been frequently closing out of Spotify and going to my gallery where I find a picture of the Spotify symbol, it never makes more then one I don't think. This has become quite annoying since I have to co...

Newbie

After the most recent update to Spotify, I have been frequently closing out of Spotify and going to my gallery where I find a picture of the Spotify symbol, it never makes more then one I don't think...

Daniel

Community Legend

741 Views

2 replies

0 likes

  • 741 Views
  • 2 replies
  • 0 likes

Solved!! Pressing [Next Song] on headphone switches to Android Player

Hi all Honor 6, Android 4.4.2, Spotify 3.9.0.965. Since a couple of weeks (worked before): When I press [Next Song] within the Spotify app, it duly plays the next song in the Spotify playlist. However, if I press [Next Song] on my headphone (double c...

Regular

Hi all   Honor 6, Android 4.4.2, Spotify 3.9.0.965. Since a couple of weeks (worked before):   When I press [Next Song] within the Spotify app, it duly plays the next song in the Spotif...

cbourbou

Regular

15681 Views

4 replies

0 likes

  • 15681 Views
  • 4 replies
  • 0 likes