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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 850295 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850295 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16790 Views
  • 3 replies
  • 0 likes
  • 16790 Views
  • 3 replies
  • 0 likes

Android app crashes when opened

Hi there! My spotify android app crashes everytime I open it. I cannot use it anymore. I have tried reinstalling, but no change. What can I do? Regards Chris

  • Casual Listener
  • Hi there!   My spotify android app crashes everytime I open it. I cannot use it anymore. I have tried reinstalling, but no change. What can I do?   Regards Chris
  • xteaun
  • Casual Listener
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Problemas con el random

El sistema random para la version mobil es muy malo, siempre hace el mismo random, osea siempre va saltando a los mismos temas, le falta ser mas aleatorio

  • Regular
  • El sistema random para la version mobil es muy malo, siempre hace el mismo random, osea siempre va saltando a los mismos temas, le falta ser mas aleatorio
  • MattSuda
  • Spotify Star
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes

Songs Stopping mid-song, I can't even get through one song! (Both Offline and Streaming)

I searched around the internet for awhile but wasn't able to find any solution to my issue (I found similar problems, but their solutions did not work for me). I followed the uninstall/reinstall instructions on the [GUIDE] How to fix common issues fo...

  • Casual Listener
  •   I  searched around the internet for awhile but wasn't able to find any solution to my issue (I found similar problems, but their solutions did not work for me).   I followed t...
  • Alchiberg
  • Newbie
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

buscar una canción

Le doy clic para buscar una canción y se me cierra la app

  • Newbie
  • Le doy clic para buscar una canción y se me cierra la app
  • 127 Views
  • 0 replies
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  • 127 Views
  • 0 replies
  • 0 likes

spotify not showing on google play?

i'm in the united states but when i try to download spotify on google play i can't seem to find it. then i try downloading it from the webpage but it says it is not available in my country and i don't understand why. i need help

  • Newbie
  • i'm in the united states but when i try to download spotify on google play i can't seem to find it. then i try downloading it from the webpage but it says it is not available in my country and i don'...
  • ErickRGuetta
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Eqelizer option not showing up

I'm using the LG g3 with Android 5.0.2 and it don't have the eqelizer option. I know where to find it I used it on my old phone for years but now it's gone. I hate to install another app to run on the background to do the eqelizing. Please fix this o...

  • Casual Listener
  • I'm using the LG g3 with Android 5.0.2 and it don't have the eqelizer option. I know where to find it I used it on my old phone for years but now it's gone. I hate to install another app to run on th...
  • Keeswillems
  • Casual Listener
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Solved!! Lack of chromecast support!

So I have recently discovered Spotify and I'm taking affable of the 99p 3 month offer. So far very impressed with the available content, however where is the chromecast support? I think this is a valuable feature that is severely lacking. Come on Spo...

  • Casual Listener
  • So I have recently discovered Spotify and I'm taking affable of the 99p 3 month offer. So far very impressed with the available content, however where is the chromecast support? I think this is a val...
  • OviiiOne
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
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Solved!! spotify connect/htc one/ revo superconnect

I bought a Revo Superconnect last week based on its Spotify Connect features. It worked for a few hours the first day, but now it won't.I can see the Revo in devices on my HTC One, but when I choose it generally nothing happens. Sometime I get the fl...

  • Casual Listener
  • I bought a Revo Superconnect last week based on its Spotify Connect features. It worked for a few hours the first day, but now it won't. I can see the Revo in devices on my HTC One, but when I cho...
  • user-removed
  • Not applicable
  • 3353 Views
  • 4 replies
  • 0 likes
  • 3353 Views
  • 4 replies
  • 0 likes

can't find a particular user

Hi there,I've been suffering from this many times.I have a friend who gave me her account and I can't find her when I search for her account.I've found a way to get to her profile .. through http account link.I click on follow it gets clicked, but wh...

  • Regular
  • Hi there, I've been suffering from this many times. I have a friend who gave me her account and I can't find her when I search for her account. I've found a way to get to her profile .. throug...
  • MattSuda
  • Spotify Star
  • 441 Views
  • 6 replies
  • 0 likes
  • 441 Views
  • 6 replies
  • 0 likes

offline mode removes music to quickly

I have a premium account with downloaded music. If have my android phone galaxys4 in offline mode for more than 2 days it will automatically remove my music instead of the 30 day limit. I need help please.

  • Newbie
  • I have a premium account with downloaded music. If have my android phone galaxys4 in offline mode for more than 2 days it will automatically remove my music instead of the 30 day limit. I need help p...
  • Daniel
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

help

i resently bought a new cel (ZTE Kis II Max-Telcel-Mexico DF) and i download Spotify, but it doesnt work. Just appears a black screen when in my playstore says (Open_after the download). i already paid for the Spotity Premium and dont wanna cancel it...

  • Newbie
  • i resently bought a new cel (ZTE Kis II Max-Telcel-Mexico DF) and i download Spotify, but it doesnt work. Just appears a black screen when in my playstore says (Open_after the download).   i...
  • Daniel
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Spotify app running slow on Galaxy S3 (Android)

Hi everyone, the Spotify app has been running quite slow for the past few months and I wondered if anyone had any ideas about how to solve this? I have done everytihng possible to speed up the phone (delete other apps, remove animation features etc) ...

  • Regular
  • Hi everyone, the Spotify app has been running quite slow for the past few months and I wondered if anyone had any ideas about how to solve this? I have done everytihng possible to speed up the phone ...
  • Daniel
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Spotify doesn't open, Error Notification

I cant open Spotify. It says that I dont have enough memory left on my phone but that is not true I still have 14 GB! I just cant get into Spotify then. Why? I need help!

  • Newbie
  • I cant open Spotify. It says that I dont have enough memory left on my phone but that is not true I still have 14 GB! I just cant get into Spotify then. Why? I need help!
  • Flixx
  • Community Legend
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

Unsyncing Saved Music

Every time I turn off my phone and launch Spotify after, all the songs are deleted!! Sometimes it will even do it out of the blue when my phone is still on...I download 13gb worth of data on a 32gb SD card. This redownloading takes a considerable amo...

  • Regular
  • Every time I turn off my phone and launch Spotify after, all the songs are deleted!! Sometimes it will even do it out of the blue when my phone is still on...I download 13gb worth of data on a 32gb S...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

not moving to next track when using radio

Hi, I'm using a Samsung galaxy note 2014 edition, on Spotify premium When I do artist or track radio I keep having to move on to the next track spotify doesn't do this automatically I have no idea why this isn't happening but it's incredibly annoying...

  • Newbie
  • Hi,   I'm using a Samsung galaxy note 2014 edition, on Spotify premium     When I do artist or track radio I keep having to move on to the next track  spotify doesn't do t...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

another person use my Spotify

So sinne last week I've had some problems with music pausing and it says that another person uses my Spotify. No one else than me has access to my account. But I did sign out from every unit and I also changed my password twice but it still happening...

  • Casual Listener
  • So sinne last week I've had some problems with music pausing and it says that another person uses my Spotify. No one else than me has access to my account. But I did sign out from every unit and I al...
  • Mathilda97
  • Casual Listener
  • 190 Views
  • 3 replies
  • 0 likes
  • 190 Views
  • 3 replies
  • 0 likes

Getting message - offline synced on more then 3 devices

Hello, My Galaxy S4 keeps unsynching my offline content saying the following: Offline synced on more then 3 devices However, when I go into my account I see only 2 devices synched - my Galaxy S4 phone and an ipad. Why does it keep doing this? I am ab...

  • Newbie
  • Hello,   My Galaxy S4 keeps unsynching my offline content saying the following:   Offline synced on more then 3 devices   However, when I go into my account I see only 2 de...
  • OviiiOne
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Very specific Windows -> HTC One m8 problem with local tracks

So problem is as follows, and only affects the m8: If I have a playlist that consists of files not in Spotify otherwise (Namely soundtracks of things), the tracks will not sync to m8. I've tried different PC's (Laptop running Win 8 instead of win 8.1...

  • Regular
  • So problem is as follows, and only affects the m8:   If I have a playlist that consists of files not in Spotify otherwise (Namely soundtracks of things), the tracks will not sync to m8. I've...
  • Deroven
  • Regular
  • 319 Views
  • 4 replies
  • 0 likes
  • 319 Views
  • 4 replies
  • 0 likes

I can't delete local files

Hi! I have spotify premium on my smartphone and when I set an album as available offline everything it's ok, but when I switch again to make it unavailable it doesn't get deleted from the phone... the only way I have to delete the files is by using t...

  • Casual Listener
  • Hi! I have spotify premium on my smartphone and when I set an album as available offline everything it's ok, but when I switch again to make it unavailable it doesn't get deleted from the phone... th...
  • SamuFrr
  • Casual Listener
  • 1139 Views
  • 2 replies
  • 0 likes
  • 1139 Views
  • 2 replies
  • 0 likes

Spotify and PowerAmp

Since I am unable to get the default Equalizer on my LG G3, POWERAMP has been suggested by many as THE one to get. Problem is that it doesn't incorporate with Spotify and it scans folders for tracks. I don't know how or where Spotify stores tracks or...

  • Music Fan
  • Since I am unable to get the default Equalizer on my LG G3, POWERAMP has been suggested by many as THE one to get.    Problem is that it doesn't incorporate with Spotify and it scans fo...
  • meanrat
  • Casual Listener
  • 50231 Views
  • 4 replies
  • 2 likes
  • 50231 Views
  • 4 replies
  • 2 likes