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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 34920 Views
  • 64 replies
  • 25 likes
  • 34920 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873623 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873623 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25464 Views
  • 3 replies
  • 0 likes
  • 25464 Views
  • 3 replies
  • 0 likes

Student premium.

I applied for student premium twice and a message said it didn't work when I pressed submit. But my account was charged twice and I still don't have premium. I'm getting extremely aggravated because I can't contact an actual person to get the issue r...

  • Newbie
  • I applied for student premium twice and a message said it didn't work when I pressed submit. But my account was charged twice and I still don't have premium. I'm getting extremely aggravated because ...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

spotify pauses for no reason

I just got a new phone and I downloaded the spotify app. It plays a song for a few seconds then pauses the song. Sometimes I have to go in and hit play and sometimes the songs start player on their own.

  • Casual Listener
  • I just got a new phone and I downloaded the spotify app. It plays a song for a few seconds then pauses the song. Sometimes I have to go in and hit play and sometimes the songs start player on their o...
  • nep87
  • Casual Listener
  • 495 Views
  • 2 replies
  • 0 likes
  • pause
    pauses
    Pausing playback
  • 495 Views
  • 2 replies
  • 0 likes

No Recommended Stations Showing

I'm using a Nexus 7 (latest OS) and I have no recommended stations showing. (The only option I have when I select 'Radio' is the add new stations button in the top right hand corner). Logging out and in again doesn't help, nor does uninstalling and r...

  • Newbie
  • I'm using a Nexus 7 (latest OS) and I have no recommended stations showing. (The only option I have when I select 'Radio' is the add new stations button in the top right hand corner).  Logging ...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

spotify app

How do I create spotify app after previous deleted and have account account Is setup ?? On Samsung S6 please

  • Casual Listener
  • How do I create spotify app after previous deleted and have account account Is setup ?? On Samsung S6 please
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Transfer Music from Phone to Computer

Hello, I just bought myself a new computer, and can immidiatly listen to all songs that are from Spotify on my newly downloaded Spotify application. However, I cannot listen to local files from my old computer on this one. Is there a way I can transf...

  • Newbie
  • Hello,   I just bought myself a new computer, and can immidiatly listen to all songs that are from Spotify on my newly downloaded Spotify application. However, I cannot listen to local files...
  • Kimisenling
  • Casual Listener
  • 16704 Views
  • 4 replies
  • 1 likes
  • 16704 Views
  • 4 replies
  • 1 likes

Equilizer does not work

Hi, I have a new note 5 (920c version). My previous phone was note 4. On my new phone samsung equlizer (or any other equilizer) does not effect music at all. However equilizers workd in google music. I think there is a problem with android 5.1 and sp...

  • Casual Listener
  • Hi,   I have a new note 5 (920c version). My previous phone was note 4. On my new phone samsung equlizer (or any other equilizer) does not effect music at all. However equilizers workd in goog...
  • thegamerm
  • Casual Listener
  • 285 Views
  • 2 replies
  • 0 likes
  • 285 Views
  • 2 replies
  • 0 likes

My playlists keep downloading to internal casche - zte quartz

I have a zte quartz Android phone, O S is z797cv1.0.0b05I also have Spotify premium, allowing me to download playlists to my phone. Here's my problem: my playlists keep downloading to internal casche. I have followed the instructions for switching my...

  • Casual Listener
  • I have a zte quartz Android phone, O S is z797cv1.0.0b05 I also have Spotify premium, allowing me to download playlists to my phone. Here's my problem: my playlists keep downloading to internal ca...
  • Siller18
  • Regular
  • 658 Views
  • 5 replies
  • 1 likes
  • 658 Views
  • 5 replies
  • 1 likes

Several downloaded playlists are now missing one to two songs each. Why?

I have been listening to these downloaded playlists for some time now, but most one or two songs from several playlists are no longer available offline and I have to download them again and again. How do I get back to keeping them downloaded? My Wi-F...

  • Casual Listener
  • I have been listening to these downloaded playlists for some time now, but most one or two songs from several playlists are no longer available offline and I have to download them again and again. Ho...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Playing time has gap of 1 second to smartphone app on Spotify Connect for Amazon Fire TV/Stick

Brief description of the issue: The Spotify Connect App on the Amazon Fire TV is one second before the normal Spotify app and counts up the playing time up to second 60 if a song was skipped by the remote of the Amazon Fire TV. In this cas the time d...

  • Newbie
  • Brief description of the issue: The Spotify Connect App on the Amazon Fire TV is one second before the normal Spotify app and counts up the playing time up to second 60 if a song was skipped by the r...
  • 579 Views
  • 0 replies
  • 0 likes
  • Amazon
    Connect
    FireTV
  • 579 Views
  • 0 replies
  • 0 likes

Solved!! Removing songs from a playlist (Android)

Does anybody know if they will ever implement a feature that allows you to remove songs from a playlist on a phone, instead of having to do it on a computer? (Premium user) Thanks in advance.

  • Newbie
  • Does anybody know if they will ever implement a feature that allows you to remove songs from a playlist on a phone, instead of having to do it on a computer? (Premium user) Thanks in advance.
  • Nico
  • Community Legend
  • 565 Views
  • 1 replies
  • 0 likes
  • Playlist remove songs android
  • 565 Views
  • 1 replies
  • 0 likes

Solved!! How to share with non-facebook friends?

It seems I can only select recipients from my facebook friends. Is there a trick to get also users that only have a spotyify user id to show up in this?

  • Newbie
  • It seems I can only select recipients from my facebook friends. Is there a trick to get also users that only have a spotyify user id to show up in this?
  • user-removed
  • Not applicable
  • 815 Views
  • 1 replies
  • 0 likes
  • 815 Views
  • 1 replies
  • 0 likes

Crash on playlist searching... Help please

So when I try to use the search feature to look for a song in my play list spotify crashes every time. It's been happening for a few months now and very annoying

  • Newbie
  • So when I try to use the search feature to look for a song in my play list spotify crashes every time. It's been happening for a few months now and very annoying
  • user-removed
  • Not applicable
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Log in trouble

Every time I try and login, Spotify replies with a notification that says, "You already have an account with this username" and stops me from logging in. Please help. I've tried redoing my PW but every time I change it, it tells me my session has bee...

  • Casual Listener
  • Every time I try and login, Spotify replies with a notification that says, "You already have an account with this username" and stops me from logging in. Please help. I've tried redoing my PW but eve...
  • user-removed
  • Not applicable
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! Spotify connect

So every time I listen to music and every one else in my family wants to listening to music and when they start their music my devise says you are now controling the other devise. So I must click "Spotify connect" and click on my phone. Although this...

  • Newbie
  • So every time I listen to music and every one else in my family wants to listening to music and when they start their music my devise says you are now controling the other devise. So I must click "Sp...
  • Jordi
  • Community Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Can't download offline music anymore

Hello, I have a premium account, but for the last 2 days everytime I'm trying to download offline music, it saves and download but when I close and opened the spotify app, they are not downloaded, I have to redownload the album and it does the same t...

  • Visitor
  • Hello, I have a premium account, but for the last 2 days everytime I'm trying to download offline music, it saves and download but when I close and opened the spotify app, they are not downloaded, I ...
  • user-removed
  • Not applicable
  • 291 Views
  • 1 replies
  • 1 likes
  • 291 Views
  • 1 replies
  • 1 likes

Guest network

I have two WiFi networks - home & guest - and some Spotify Connect devices.All the Spotify Connect devices have static IP addresses from my router.I use Android Spotify app.The guest network is configured in such way that the IP addresses can be reac...

  • Music Fan
  • I have two WiFi networks - home & guest - and some Spotify Connect devices. All the Spotify Connect devices have static IP addresses from my router. I use Android Spotify app. The guest networ...
  • user-removed
  • Not applicable
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes

No premium account on my cellphone

I have a family plan and I added my girlfriend. On her computer, spotify shows se has a premium account. But on her cell phone, spotify shows as if she had a free account, no premium. She has a samsung galaxy S3. I upgraded spotify to the latest vers...

  • Newbie
  • I have a family plan and I added my girlfriend. On her computer, spotify shows se has a premium account. But on her cell phone, spotify shows as if she had a free account, no premium.   S...
  • user-removed
  • Not applicable
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

No metadata to car stereo

I do not have any metadata being transmitted to my honda civic exl stereo 2014 from my phone. Just says "no name". I have uninstalled and re-installed the app. I even did a factory reset on my phone. Nothing works and the "Help" on spotify is useless...

  • Casual Listener
  • I do not have any metadata being transmitted to my honda civic exl stereo 2014 from my phone. Just says "no name". I have uninstalled and re-installed the app. I even did a factory reset on my phone....
  • izman8r
  • Casual Listener
  • 936 Views
  • 2 replies
  • 0 likes
  • bluetooth
    metadata
  • 936 Views
  • 2 replies
  • 0 likes

Spotify crashing immediately when loading

Ive been unable to load spotify on my phone as of yesterday. Whenever i go to open the app it crashes back to the desktop/homescreen within a few seconds. Sometimes it will start loading the UI, sometimes it doesnt even get that far. I havent had any...

  • Newbie
  • Ive been unable to load spotify on my phone as of yesterday. Whenever i go to open the app it crashes back to the desktop/homescreen within a few seconds. Sometimes it will start loading the UI, some...
  • LordRollin
  • Community Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Need to find recently played songs (Android/Sonos)

Hi Spotify community,I had a party last weekend, and we played music from Spotify through my Sonos system. We had a funny love song contest, and I passed around my Android phone, and guests searched for and played songs. Is there any way that I can f...

  • Casual Listener
  • Hi Spotify community, I had a party last weekend, and we played music from Spotify through my Sonos system.  We had a funny love song contest, and I passed around my Android phone, and guests s...
  • driveflanger
  • Community Legend
  • 1092 Views
  • 3 replies
  • 0 likes
  • Android
  • 1092 Views
  • 3 replies
  • 0 likes