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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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0 replies

7 likes

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Losing synced music when updating

Hi,I'm not sure if this is a known issue but it looks like every time I update the app it deletes my configuration, logging me out of the app and thus deleting all my synced music. That is really annoying, especially seeing that this particular updat...

Regular

Hi, I'm not sure if this is a known issue but it looks like every time I update the app it deletes my configuration, logging me out of the app and thus deleting all my synced music. That is really a...

dweynlovessptfy

Roadie

1391 Views

4 replies

0 likes

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cannot use premium on my android walkman and xperia phone

hi If i cannot use premium features on my walkman and phone (both android) then what is the point with paying for premium subscription? The shuffle function is still only available on these devices despite it saying premium account. I only use my chr...

Visitor

hi   If i cannot use premium features on my walkman and phone (both android)   then what is the point with paying for premium subscription?   The shuffle function is still only a...

287 Views

0 replies

0 likes

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"You've reached the monthly free time limit"

Unless I'm miss understood in some way, Spotify doesn't have a "monthly time limit" anymore? However, I keep getting this message "You've reached the monthly free time limit" on my phone. It works completely fine on my computer. I've tried clearing t...

Newbie

Unless I'm miss understood in some way, Spotify doesn't have a "monthly time limit" anymore? However, I keep getting this message "You've reached the monthly free time limit" on my phone. It wor...

754 Views

0 replies

0 likes

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my songs will be deleted if i change my user account (android)

please answer my question.my songs will be deleted if i change my user account (android)

Casual Listener

please answer my question. my songs will be deleted if i change my user account (android)

dweynlovessptfy

Roadie

1681 Views

1 replies

0 likes

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I have tried everything and still cant get premium use on Sony Walkman NWZ X2 and Xperia Z3 Compact

Hi I have paid for premium, it shows up in my account as premium, but on my two android devices i can only shuffle play. Everything is fine on this Chromebook though. I need spotify to work as premium on my Sony Walkman NWZ X2 so i can stream music t...

Visitor

Hi   I have paid for premium, it shows up in my account as premium, but on my two android devices i can only shuffle play. Everything is fine on this Chromebook though.   I need spotify...

user-removed

Not applicable

546 Views

2 replies

0 likes

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Bluetooh aptx ou aac et spotify

Bonjour, utilisant un smartphone android (lolilipop) je voudrais savoir si l'application spotify est pleinement compatible avec un récepteur bleutooh aptx... ? Merci.

Newbie

Bonjour, utilisant un smartphone android (lolilipop) je voudrais savoir si l'application spotify est pleinement compatible avec un récepteur bleutooh aptx... ? Merci.    

510 Views

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3 likes

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Just updated and lost all my downloaded music

So The latest update has yet again deleted all of my playlists. This is ridiculous, can someone please explain as to why I have to wait hours for my playlists to redownload everytime there is an update? In this case I'd rather not update my app at al...

Casual Listener

So The latest update has yet again deleted all of my playlists.    This is ridiculous, can someone please explain as to why I have to wait hours for my playlists to redownload everytime t...

495 Views

0 replies

1 likes

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Can't Login Into My Spotify On My Andriod!

Well it sucks I've changed my password for my andriod spotify account. But for some reason it still won't let me login cause it says that it's unable to login because my username or password isn't correct. But I've doubled checked my password and e-m...

Casual Listener

Well it sucks I've changed my password for my andriod spotify account. But for some reason it still won't let me login cause it says that it's unable to login because my username or password isn't co...

jasrodriquez

Casual Listener

734 Views

1 replies

0 likes

Trouble Logging In
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Android Auto Issue

Hello,I'm using Android Auto. Spotify works wonderfully, but I am having issues displaying all of my playlists. It only shows a preselected number. Is there anyway to rectify this? Mark H

Newbie

Hello, I'm using Android Auto. Spotify works wonderfully, but I am having issues displaying all of my playlists. It only shows a preselected number. Is there anyway to rectify this?   Mark H

Nolegrl88

Roadie

522 Views

1 replies

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Membership

I been using Spotify for a while I and I got the 99 cent for 3 months and for some reason it is telling me to get premium again when I am in my 2 month. It just kick me out and how can I use my remaining money in my account

Newbie

I been using Spotify for a while I and I got the 99 cent for 3 months and for some reason it is telling me to get premium again when I am in my 2 month. It just kick me out and how can I use my remai...

407 Views

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0 likes

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Solved!! Beatles?

Any chance you there will be Beatles on spotify?

Regular

Any chance you there will be Beatles on spotify?

TitusMartinus

Regular

2304 Views

5 replies

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Solved!! Spotify really slow since update

Hi I recently updated to the latest app on my Galaxy s5. Now Spotify is taking ages to load initially, finding playlist etc. Will this be fixed?

Newbie

Hi I recently updated to the latest app on my Galaxy s5. Now Spotify is taking ages to load initially, finding playlist etc. Will this be fixed?

desnewell

Casual Listener

1336 Views

4 replies

2 likes

slow
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Spotify won't start on my Huawei ascend p7

When I try to start spotify on my Huawei ascend p7 it's goes black for two seconds and then close. I've even tried to restart my phone to factory settings, but nothing seems to help. Please help me fix the problem.

Visitor

When I try to start spotify on my Huawei ascend p7 it's goes black for two seconds and then close. I've even tried to restart my phone to factory settings, but nothing seems to help. Please help me f...

vdmarel

Newbie

569 Views

3 replies

0 likes

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Spotify stops playing when I use Chrome

=== START OF TEMPLATE === DescriptionI save an album on Spotify and then save it for offline use.I press play to listen to the album.I open Chrome browser to visit a website.Just as the page is about to complete loading Spotify stops playing.I go bac...

Music Fan

 === START OF TEMPLATE ===   Description I save an album on Spotify and then save it for offline use. I press play to listen to the album. I open Chrome browser to visit a website. Ju...

1283 Views

0 replies

1 likes

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Access previous Playlist that update weekly "new music Tuesday"

I am following the new music Tuesday Playlist and have it set to download to my phone, I really enjoyed last week's Playlist but when I went to listen to it I had noticed that it updated and last week's Playlist was nowhere to be found, I was under t...

Newbie

I am following the new music Tuesday Playlist and have it set to download to my phone, I really enjoyed last week's Playlist but when I went to listen to it I had noticed that it updated and last wee...

430 Views

0 replies

0 likes

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Solved!! spotify won't start on my Huawei ascend p7

When I try to start spotify on my Huawei ascend p7 it's goes black for two seconds and then close. I've even tried to restart my phone to factory settings, but nothing seems to help. Please help me fix the problem.

Visitor

When I try to start spotify on my Huawei ascend p7 it's goes black for two seconds and then close. I've even tried to restart my phone to factory settings, but nothing seems to help. Please help me f...

Maualex

Newbie

1400 Views

7 replies

0 likes

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Local files "waiting to download"

Hi, I have synced local mp3 files from my desktop computer with my android device numerous times in the past with no issues. I just upgraded to a galaxy s6 and can no longer play any local files from my desktop computer on my phone. The local file pl...

Casual Listener

Hi,   I have synced local mp3 files from my desktop computer with my android device numerous times in the past with no issues.  I just upgraded to a galaxy s6 and can no longer play any l...

matucrespo

Newbie

713 Views

1 replies

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[Spotify Connect] Unable to choose local songs (PC) with Android device as remote.

Whenever tapping a local saved song (PC) in the android app (functioning as remote), it returns an error saying: This issue doesn't occur with songs hosted by Spotify neither doesn't make it a difference when the songs are stored on the Android devic...

Regular

Whenever tapping a local saved song (PC) in the android app (functioning as remote), it returns an error saying:   This issue doesn't occur with songs hosted by Spotify neither doesn't m...

596 Views

0 replies

0 likes

Android
Android 5.0.2
Spotify connect remote
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Impossible To open app

Since this morning I cannot open my app on m'y Huawei ascend P7. I already desinstall and reinstall it many times but nothing To do ... On other apparel no problem it works perfectly. Please help ...

Newbie

Since this morning I cannot open my app on m'y Huawei ascend P7. I already desinstall and reinstall it many times but nothing To do ... On other apparel no problem it works perfectly. Please help ...

411 Views

0 replies

0 likes

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