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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

386704 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8030 Views

0 replies

7 likes

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Solved!! Spotify freezing/crashing at start-up ???????

Hi, Since Sunday (17/05/2015) Spotify has stopped working on my mobile phone, up until then I had had no issues with the Spotify app on my phone. On Sunday I clicked on the app to start Spotify, as normal, and it opened a black screen with the menu s...

Casual Listener

Hi,   Since Sunday (17/05/2015) Spotify has stopped working on my mobile phone, up until then I had had no issues with the Spotify app on my phone. On Sunday I clicked on the app to start Spot...

Banshee24

Newbie

8476 Views

10 replies

0 likes

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  • 10 replies
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Spotify not recognising WiFi connection

Hey, so it fixed itself for a while, but the same problem keeps returning. Even though I am connected to my home WiFi and other apps are using the internet fine, for some reason Spotify says that there is no internet connection available. I can conne...

Newbie

Hey, so it fixed itself for a while, but the same problem keeps returning. Even though I am connected to my home WiFi and other apps are using the internet fine, for some reason Spotify says that the...

250 Views

0 replies

0 likes

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Solved!! Must update?

App updates, including Spotify's, always seem to be larger than what's being replaced. I haven't installed the latest Spotify update because I think it's primarily for BMWs and Chromecast, neither of which I have and because my Android's internal sto...

Casual Listener

App updates, including Spotify's, always seem to be larger than what's being replaced.  I haven't installed the latest Spotify update because I think it's primarily for BMWs and Chromecast, neit...

user-removed

Not applicable

537 Views

1 replies

0 likes

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  • 1 replies
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Galaxy Note 4 Syncing Issues

Hello everyone, I just got my new phone, The Galaxy Note 4, and I love it. However, I am having issues with Spotify, specifially syncing music to it. Whenever I sync all my music to it, it unsyncs when I leave the house and then I have to sync it all...

Newbie

Hello everyone,    I just got my new phone, The Galaxy Note 4, and I love it. However, I am having issues with Spotify, specifially syncing music to it. Whenever I sync all my music to it...

billeady

Regular

1322 Views

2 replies

0 likes

Galaxy
Galaxy Note 4
Issues
syncing
unsyncing
  • 1322 Views
  • 2 replies
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Chromecast not visible when on wifi, but can connect via PIN

Basically I can't see my chromecast when I'm connected to my wifi network but it's available via PIN when I'm just using my carrier network. Anyone have any ideas?Cheers

Newbie

Basically I can't see my chromecast when I'm connected to my wifi network but it's available via PIN when I'm just using my carrier network. Anyone have any ideas? Cheers

Swanny

Community Legend

4711 Views

8 replies

0 likes

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How to keep spotify as online device

Hello, I would like to keep spotify still available between online devices. I have android device connected to my sound system and would like to play music remotely from my mobile.It always dissapear from the list once inactive for a short period of ...

Casual Listener

Hello,   I would like to keep spotify still available between online devices. I have android device connected to my sound system and would like to play music remotely from my mobile. It alway...

user-removed

Not applicable

605 Views

3 replies

0 likes

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  • 3 replies
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Unplayable tracks!!!

Recently I have 3 tracks that have been unable to play for whatever reason i do not know. It's not a grey ttack because for the past 2 months the tracks were playable. The time bar keeps progressing normally but there is no sound

Newbie

Recently I have 3 tracks that have been unable to play for whatever reason i do not know. It's not a grey ttack because for the past 2 months the tracks were playable. The time bar keeps progressing ...

523 Views

0 replies

1 likes

Spotify
unplayable tracks
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Moto X Pure only has a 3x1 widget

Today I received my moto x pure and when I added the play back widget and saw there is only a 3x1 version. My 2014 has a 4x1 which I thought was odd. Anyone else seeing this?

Casual Listener

Today I received my moto x pure and when I added the play back widget and saw there is only a 3x1 version. My 2014 has a 4x1 which I thought was odd. Anyone else seeing this?

HunterSWolf

Casual Listener

1107 Views

6 replies

0 likes

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Stuck in Offline Mode since installing updated Android app.

Hello, the Spotify premium app was working great on my Galaxy S5 until I installed the recommended update this morning. I did allow it to remove the previous version. Since doing this I am stuck in online mode regardless of what I try. I have tried 4...

Newbie

Hello, the Spotify premium app was working great on my Galaxy S5 until I installed the recommended update this morning. I did allow it to remove the previous version. Since doing this I am stuck in o...

Chi3

Newbie

3057 Views

10 replies

3 likes

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  • 10 replies
  • 3 likes

Spotify won't open

I've tried to uninstalled, clear cache, clear data nothing will work. I open the app the black background will pop up with the Spotify logo in the top left corner and then crash after a few seconds.Someone please help I cant afford to pay for broken ...

Casual Listener

I've tried to uninstalled, clear cache, clear data nothing will work. I open the app the black background will pop up with the Spotify logo in the top left corner and then crash after a few seconds. ...

Nico

Community Legend

460 Views

1 replies

0 likes

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  • 1 replies
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Can't log into spotify on my android Galaxy s6 edge

This has been going on for over a week. I had just gotten the premium too, and I logged out one day, and haven't been able to log in again. I've wiped the program from my phone multiple times and redownloaded it, and nothing. When I try to log in, it...

Casual Listener

This has been going on for over a week. I had just gotten the premium too, and I logged out one day, and haven't been able to log in again. I've wiped the program from my phone multiple times and red...

2183650

Casual Listener

451 Views

1 replies

0 likes

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  • 1 replies
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I Can Only See My Own Shares in Activity

Hey guys. I'm somewhat new to Spotify. My roommate and I figured it would be pretty cool to follow eachother, then when we find good tracks we can "Share/Post" them. I figured since we're following eachother, we'd be able to see eachother's Posts/Sha...

Regular

Hey guys. I'm somewhat new to Spotify. My roommate and I figured it would be pretty cool to follow eachother, then when we find good tracks we can "Share/Post" them. I figured since we're following e...

273 Views

0 replies

0 likes

  • 273 Views
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Solved!! Spotify running ridiculously slow

About a month ago an update released and since then the app is ridiculously slow while connected to the internet. It works fine offline but as soon as I connect to the internet, either WiFi or 4g, the app doesn't work at all, just hangs in loading sc...

Regular

About a month ago an update released and since then the app is ridiculously slow while connected to the internet. It works fine offline but as soon as I connect to the internet, either WiFi or 4g, th...

Camranbant

Regular

2015 Views

8 replies

0 likes

  • 2015 Views
  • 8 replies
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Spotify crashes

Brief description of the issue: Spotify crashes when I try to open it since the update from this morning.Steps to reproduce the issue:First I did this : I update my application.Then I did that: I clic (with my finger) on the Spotify icon.I also did t...

Visitor

Brief description of the issue: Spotify crashes when I try to open it since the update from this morning. Steps to reproduce the issue: First I did this : I update my application. Then I did ...

Nico

Community Legend

299 Views

1 replies

0 likes

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  • 1 replies
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random playlist shuffling

I have no clue why but latley my playlist has been getting randomly shuffled without me pressing the shuffle button whenever i so much as unplug my earbuds from my device. Anyone got any idea why this is happening?

Gig Goer

I have no clue why but latley my playlist has been getting randomly shuffled without me pressing the shuffle button whenever i so much as unplug my earbuds from my device. Anyone got any idea why thi...

201 Views

0 replies

0 likes

  • 201 Views
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Change volume

When i "connect to a device" my android phone and win10 laptop, i can change volume in laptop with my phone. But when i connect my samsung galaxy tab 3, i cant change the volume with phone... Is it even possible change volume in tablet with phone?

Newbie

When i "connect to a device" my android phone and win10 laptop, i can change volume in laptop with my phone. But when i connect my samsung galaxy tab 3, i cant change the volume with phone... Is it e...

234 Views

0 replies

0 likes

  • 234 Views
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Solved!! Offline playlist deleted from phone, won't let me download again.

Hi, This morning my music stopped palying while I was lsitening to it, then later in the day when I checked my data I noticed a huge spike! It turns out that my offline songs had been deleted form my phone, as they won't play when i set spotify to of...

Newbie

Hi,   This morning my music stopped palying while I was lsitening to it, then later in the day when I checked my data I noticed a huge spike! It turns out that my offline songs had been delete...

user-removed

Not applicable

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

EQ revert

I have a Note 3, before the lollipop I had the bulit-in equalizer, now I got soundalive which is much worse. How do I revert? On my old S4 it didn't switch when updated.

Newbie

I have a Note 3, before the lollipop I had the bulit-in equalizer, now I got soundalive which is much worse. How do I revert? On my old S4 it didn't switch when updated.

266 Views

0 replies

0 likes

  • 266 Views
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can't play songs in my Playlist

Songs I had on my Playlist I can no longer play. Why?

Newbie

Songs I had on my Playlist I can no longer play. Why?

238 Views

0 replies

0 likes

  • 238 Views
  • 0 replies
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