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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

392069 Views

545 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8244 Views

0 replies

7 likes

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Solved!! Offline playlist deleted from phone, won't let me download again.

Hi, This morning my music stopped palying while I was lsitening to it, then later in the day when I checked my data I noticed a huge spike! It turns out that my offline songs had been deleted form my phone, as they won't play when i set spotify to of...

Newbie

Hi,   This morning my music stopped palying while I was lsitening to it, then later in the day when I checked my data I noticed a huge spike! It turns out that my offline songs had been delete...

user-removed

Not applicable

386 Views

1 replies

0 likes

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EQ revert

I have a Note 3, before the lollipop I had the bulit-in equalizer, now I got soundalive which is much worse. How do I revert? On my old S4 it didn't switch when updated.

Newbie

I have a Note 3, before the lollipop I had the bulit-in equalizer, now I got soundalive which is much worse. How do I revert? On my old S4 it didn't switch when updated.

271 Views

0 replies

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can't play songs in my Playlist

Songs I had on my Playlist I can no longer play. Why?

Newbie

Songs I had on my Playlist I can no longer play. Why?

240 Views

0 replies

0 likes

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[Android] App crash on loading after I experienced a folder bug on webplayer

Hello, I've tried to order my playlist into folders in the webplayer.Due to a buggy drag'n'drop functionality the folders don't get displayed anymore and my spotify App on android crash on load.I'm currently using an Z3c with Android 5.1.1. Please mo...

Newbie

Hello,   I've tried to order my playlist into folders in the webplayer. Due to a buggy drag'n'drop functionality the folders don't get displayed anymore and my spotify App on android crash on...

381 Views

0 replies

0 likes

Crash
folder
Web Player
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Solved!! Struggling to get started

Hi all, I've signed up for a Premium account and am struggling to be able to listen offline - at least, I think that's my problem. I have an iPad and a Samsung Galaxy S5 mobile. I've downloaded a few albums via my iPad and want to be able to listen t...

Regular

Hi all,   I've signed up for a Premium account and am struggling to be able to listen offline - at least, I think that's my problem.   I have an iPad and a Samsung Galaxy S5 mobile. I'v...

confused50

Regular

1022 Views

8 replies

0 likes

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Android and a laptop

I have a premium account on my android phone and I will have access to a laptop so i download spotify on the laptop and then I log in using my user name and password and then create a Playlist and add some music to it. How do i get the new Playlist a...

Casual Listener

I have a premium account on my android phone and I will have access to a laptop so i download spotify on the laptop and then I log in using my user name and password and then create a Playlist and ad...

292 Views

0 replies

0 likes

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Solved!! Discover Weekly is still missing

I'm here since about 4 Weeks and i still don't have that Discover Weekly Playlist. I listen to a LOT of music and i love that feature so please help me I also can't find it under the "Browse" -> "Discover" Section.

Casual Listener

I'm here since about 4 Weeks and i still don't have that Discover Weekly Playlist. I listen to a LOT of music and i love that feature so please help me 😄      I also can't find it ...

Alexamorrigan

Casual Listener

1292 Views

3 replies

1 likes

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Spotify free not working on kindle fire hd

Spotify recently updated on my kindle fire and it is no longer working as spotify should on a tablet and is now treating it like a phone. Any ideas on a fix?

Casual Listener

Spotify recently updated on my kindle fire and it is no longer working as spotify should on a tablet and is now treating it like a phone. Any ideas on a fix?

430 Views

0 replies

0 likes

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Spotify closes automatically Android

Spotify closes automatically in my cell I connect it to Logcat Android Studio and I get this error: com.spotify.mobile.android.service.featureAbbaFlagModel cannot be stored in destination my phone is a Samsung Galaxy S5 Android Lollipop 5.0 from the ...

Casual Listener

Spotify closes automatically in my cell I connect it to Logcat Android Studio and I get this error: com.spotify.mobile.android.service.featureAbbaFlagModel cannot be stored in destination  ...

Dr4nzer

Casual Listener

526 Views

2 replies

0 likes

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Com.spotify.music image in gallery for Samsung s6 edge plus

About a week or two ago I started getting the spotify logo saved in my gallery under a folder com.spotify.music and I've deleted it and uninstalled/reinstalled spotify, but it keeps coming back. Anyone know what to do to get rid of this for good?

Casual Listener

About a week or two ago I started getting the spotify logo saved in my gallery under a folder com.spotify.music and I've deleted it and uninstalled/reinstalled spotify, but it keeps coming back. Anyo...

607 Views

0 replies

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Airplay on android

spotify no se inicia, le doy a la aplicación y deja de funcionar, ya formatee el dispositivo a datos de fábrica pero nada, nose que hacer ya.. ayuda

Casual Listener

spotify no se inicia, le doy a la aplicación y deja de funcionar, ya formatee el dispositivo a datos de fábrica pero nada, nose que hacer ya.. ayuda

302 Views

0 replies

0 likes

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Lisa Hannigan' Sea sew vanished....

"You removed all the songs of this album" I didn't do anything but this -brilliant- album purely vanished into thin air... Question of copyright in her country??? A bad move??? I rsally need a explanation"....

Casual Listener

"You removed all the songs of this album" I didn't do anything but this -brilliant- album purely vanished into thin air... Question of copyright in her country??? A bad move??? I rsally need a explan...

334 Views

0 replies

0 likes

Premium
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App Fails to locate music after a reset

K, I have continuiously reported this time and time again, and you dumb little children, keep trying to say "its my hardware" or "its my SD card" I would like a phone number to a proper customer support, not some egocentric who refuses to help with t...

Roadie

K, I have continuiously reported this time and time again, and you dumb little children, keep trying to say "its my hardware" or "its my SD card" I would like a phone number to a proper customer supp...

Quentarus

Roadie

565 Views

1 replies

0 likes

fail
Fix
problem
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Can´t use my spotify when I am connected to wifi on my android

My spotify says that im offline when Im trying to use it in my mobile connected to wifi. When using mobile data it is working but as soon as I connect to wifi ,spotify stops working. There is nothing wrong with the wifi.

Newbie

My spotify says that im offline when Im trying to use it in my mobile connected to wifi. When using mobile data it is working but as soon as I connect to wifi ,spotify stops working. There is nothing...

320 Views

0 replies

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Spotify doesn't work with android or windows, is there some kind of problem with my account?

I'm gonna use this template for this. Please try to understand my poor language skills... Brief description of the issue: I use spotify with my androidphone (sony xperia m2 aqua) and with my computer (win7). Now Spotify doesn't work with either one. ...

Newbie

I'm gonna use this template for this. Please try to understand my poor language skills...   Brief description of the issue:    I use spotify with my androidphone (sony xperia m2 aqu...

423 Views

0 replies

0 likes

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Spotify disregarding offline music

I got a playlist of about 3000 songs on my phone. this is about 30-40 GB in Extreme quality.About once every 2 weeks or sometimes once a week. my whole offline playlist appears undownloaded. But when i look at my storage still the 30-40GB is in use. ...

Casual Listener

I got a playlist of about 3000 songs on my phone. this is about 30-40 GB in Extreme quality. About once every 2 weeks or sometimes once a week. my whole offline playlist appears undownloaded. But wh...

TOM_VERLOOP

Casual Listener

414 Views

2 replies

0 likes

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Offline playlists on Android only downloading on cellular, not WiFi

Recently offline playlists are only downloading when WiFi is off, cellular data is on and "download over 3G" is enabled. Playing music on WiFi works but songs to download sit on "waiting to download" until I turn the WiFi off and the cellular takes o...

Newbie

Recently offline playlists are only downloading when WiFi is off, cellular data is on and "download over 3G" is enabled. Playing music on WiFi works but songs to download sit on "waiting to download"...

245 Views

0 replies

0 likes

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Solved!! Discovery tab missing since a week on all devices

My spotify devices stoped presenting the discovery tab. All of them! I need the discovery tab as it is the way I use most on spotify. Anything I can do to solve this?

Music Fan

My spotify devices stoped presenting the discovery tab. All of them!  I need the discovery tab as it is the way I use most on spotify.  Anything I can do to solve this? 

Alexamorrigan

Casual Listener

4288 Views

3 replies

0 likes

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problems with songs playing

While playing a song on my playlist summer songs fade out doesn't happen all the songs but quite a few of them is there a way to correct this

Casual Listener

While playing a song on my playlist summer songs fade out doesn't happen all the songs but quite a few of them is there a way to correct this

248 Views

0 replies

0 likes

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Can't Connect Spotify to Facebook

Your password reset link is not valid, or already used.Trying to reset my password so I can connect Spotify & Facebook, and aboveviscthe message I get.Karin A Johnson 213-840-9974

Newbie

Your password reset link is not valid, or already used. Trying to reset my password so I can connect Spotify & Facebook, and aboveviscthe message I get. Karin A Johnson 213-840-9974

294 Views

0 replies

0 likes

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