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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

195476 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 195476 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

537016 Views

78 replies

3 likes

  • 537016 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

441714 Views

565 replies

37 likes

Account
Free
  • 441714 Views
  • 565 replies
  • 37 likes

Transfer storage of offline files from internal storage to USB OTG

Hi! I'm currently using a Samsung Galaxy S6 64GB. I've saved many songs and playlists for offline usage and it obviously ate much of my phone's memory. I had purchased a 32GB USB OTG solely for my music files. Would it be possible to transfer the off...

Music Fan

Hi! I'm currently using a Samsung Galaxy S6 64GB. I've saved many songs and playlists for offline usage and it obviously ate much of my phone's memory. I had purchased a 32GB USB OTG solely for my mu...

540 Views

0 replies

2 likes

  • 540 Views
  • 0 replies
  • 2 likes

Can't improve station

For the past three days every time I hit thumbs up or down, I get a message "Sorry, we can't improve your station right now. Please try again later.". It's happened on data and on wi-fi, on multiple stations, after phone reboot, etc.

Casual Listener

For the past three days every time I hit thumbs up or down, I get a message "Sorry, we can't improve your station right now. Please try again later.". It's happened on data and on wi-fi, on multiple ...

769 Views

0 replies

7 likes

  • 769 Views
  • 0 replies
  • 7 likes

Offline data saved to SD card - still blocks internal memory

Hello everyone, I use a Sony Xperia Z with Android 5.0. I have downloaded offline available music via spotify. If I have a look at the apps' details it sais that Spotify takes uf 2,8 GB memory, 2,74GB of which are stored on the SD-card. Still the Spo...

Newbie

Hello everyone,   I use a Sony Xperia Z with Android 5.0.   I have downloaded offline available music via spotify. If I have a look at the apps' details it sais that Spotify takes uf 2,...

358 Views

0 replies

0 likes

  • 358 Views
  • 0 replies
  • 0 likes

Offline content disappearing

Hi, I am having a problem with all my offline content disappearing after a power down or reboot - Note 4I am on Spotify premium.I have tried deleting the cache, uninstalling, reseting the devices attached to my account (ipad, anroid phone and macbook...

Newbie

Hi,   I am having a problem with all my offline content disappearing after a power down or reboot - Note 4 I am on Spotify premium. I have tried deleting the cache, uninstalling, reseting th...

572 Views

0 replies

1 likes

disappearing
  • 572 Views
  • 0 replies
  • 1 likes

Add album gone?

I finally updated, sort of by accident, but irregardless, it's done, and now I have a teensy tiny irritant, but of course it's the little things.......Can no longer " add album to playlist".To queue yes, (that's a whole nother kettle of fish) playlis...

Roadie

I finally updated, sort of by accident, but irregardless, it's done, and now I have a teensy tiny irritant, but of course it's the little things....... Can no longer " add album to playlist". To qu...

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

Spotify WILL NOT open ....

I've uninstalled, reinstalled, tried saving the app to my phone, my SD card, tried removing to from Google play, tried removing it using the android app manager, tried removing it manually with my computer - nothing. Every time it says the app was su...

Newbie

I've uninstalled, reinstalled, tried saving the app to my phone, my SD card, tried removing to from Google play, tried removing it using the android app manager, tried removing it manually with my co...

Ambivalence

Community Legend

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

spotify goes to the top of my music list all the time

i think it was the most recent update that made my spotify go to the top of my music list everytime i unlock my phone or open the app. i have tried clearing the cache, reinstalling the app, and restarting my phone( Galaxy s6). this is really annoying...

Newbie

i think it was the most recent update that made my spotify go to the top of my music list everytime i unlock my phone or open the app. i have tried clearing the cache, reinstalling the app, and resta...

jerrawa

Roadie

540 Views

1 replies

1 likes

  • 540 Views
  • 1 replies
  • 1 likes

Spotfy doesn't connec to my mobile network on new phone

I have been a premiun user for a year using spotify on a HTC one phone and never had any problem. Recently I have upgraded to a new phone, a Samsung Galaxy S6, but spotify doesn't recognise the mobile network on this phone and does not even login unl...

Visitor

I have been a premiun user for a year using spotify on a HTC one phone and never had any problem. Recently I have upgraded to a new phone, a Samsung Galaxy S6, but spotify doesn't recognise the mobil...

294 Views

0 replies

0 likes

  • 294 Views
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Phone help

If I subscribe to Spotify Premium, Can I use it on my phone and home computer?

Newbie

If I subscribe to Spotify Premium, Can I use it on my phone and home computer?

265 Views

0 replies

0 likes

  • 265 Views
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  • 0 likes

Spotify connect connecting to undesired device

I am a Audio Video Professional and While installting a Heos amp at a customers house, I played music from my spotify account. The problem is that I can switch to there house from my spotify account and play music remotely. When I look at spotify con...

Newbie

I am a Audio Video Professional and While installting a Heos amp at a customers house, I played music from my spotify account.  The problem is that I can switch to there house from my spotify ac...

243 Views

0 replies

0 likes

  • 243 Views
  • 0 replies
  • 0 likes

BUG [ANDROID] : Spotify desynchronizes everything once a week...

Friendly greetings !I am currently running Spotify Premium on Android 4.2.2, on a Wiko Stairway.I'd like to share you my discontent after something recurring happens :Spotify desynchronizes everything I synchronized once in a while (for example, afte...

Casual Listener

Friendly greetings ! I am currently running Spotify Premium on Android 4.2.2, on a Wiko Stairway. I'd like to share you my discontent after something recurring happens : Spotify desynchronizes eve...

309 Views

0 replies

0 likes

  • 309 Views
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  • 0 likes

Reset password

I tried to reset my password but when I receive the link in my email it tell me that that link has already been used or that the form has expired.What do I do then???

Casual Listener

I tried to reset my password but when I receive the link in my email it tell me that that link has already been used or that the form has expired. What do I do then???

Josuecampos1994

Casual Listener

453 Views

2 replies

0 likes

  • 453 Views
  • 2 replies
  • 0 likes

Spotify is stopping after each streaming radio song... Android

=== START OF TEMPLATE === Description Please describe the problem: Playback keeps stopping after playing (in most cases) a single song. Example:Song plays completely. Nothing happens next unless I intervene. What are the steps you took to get to the ...

Newbie

=== START OF TEMPLATE ===   Description Please describe the problem: Playback keeps stopping after playing (in most cases) a single song. Example:Song plays completely. Nothing happens...

mmcbass

Newbie

2044 Views

2 replies

4 likes

  • 2044 Views
  • 2 replies
  • 4 likes

Android Offline Album Covers

Hello all, I'm having an issue with Spotify for Android. When I set a playlist to offline and there are local files, they will sync but the album covers will not. I have tried unsyncing the playlist and downloading it again, I have tried resetting th...

Newbie

Hello all,   I'm having an issue with Spotify for Android. When I set a playlist to offline and there are local files, they will sync but the album covers will not.   I have tried unsyn...

582 Views

0 replies

0 likes

Android
Offline songs
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Solved!! BUG: Spotify Connect - Device disappears after 12-24h

I have a dedicated Android device running KitKat hooked up to my stereo. This device is running spotify and basically acts as the player. I then use other Android devices to connect to it and play music using Spotify Connect. This works good for the ...

Casual Listener

I have a dedicated Android device running KitKat hooked up to my stereo. This device is running spotify and basically acts as the player. I then use other Android devices to connect to it and play mu...

robvanberkel62

Newbie

5569 Views

12 replies

1 likes

  • 5569 Views
  • 12 replies
  • 1 likes

How to view a list of my good rated radio songs

I want to view all my good rated radio songs, is this possible?

Casual Listener

I want to view all my good rated radio songs, is this possible?

bredy56

Newbie

623 Views

4 replies

0 likes

  • 623 Views
  • 4 replies
  • 0 likes

Solved!! My spotify keeps crashing

For some reason my spotify keeps crashing. I can't even get on to the homepage. When I click on the app it goes to a black page with the word spotify on the top left hand side as if it is about to open up the home page but then just shuts down. None ...

Casual Listener

For some reason my spotify keeps crashing. I can't even get on to the homepage. When I click on the app it goes to a black page with the word spotify on the top left hand side as if it is about to op...

littlemiss_lynz

Casual Listener

590 Views

2 replies

0 likes

  • 590 Views
  • 2 replies
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Can not login on mobile app

I've had spotify for a long time. I recently switched carriers and got the same phone (HTC One m8) and when I try to login on the app it says username or password is incorrect. I've already tried changing my password. I know my login information is c...

Newbie

I've had spotify for a long time. I recently switched carriers and got the same phone (HTC One m8) and when I try to login on the app it says username or password is incorrect. I've already tried cha...

madmonkey23

Roadie

500 Views

1 replies

0 likes

  • 500 Views
  • 1 replies
  • 0 likes

Solved!! Offline mode kills downloaded playlists!?

Hi guys, I suffer from a very annoying issue with Spotify on my Android phone. Although I downloaded a complete playlist (which works nicely), it happens that Spotify tells me, that the playlist is not fully downloaded next or the overnext day.I have...

Regular

Hi guys,   I suffer from a very annoying issue with Spotify on my Android phone.   Although I downloaded a complete playlist (which works nicely), it happens that Spotify tells me, that...

Markus72

Regular

924 Views

5 replies

0 likes

  • 924 Views
  • 5 replies
  • 0 likes

Spotify crashes / close suddenly

I have a Samsung S5, and a premium account with spotify.1. When I start the app Spotify, immediately it closes suddenly.2. Only appears a black screen, and then it closed.I did:a. Clean the app memory.b. Deinstallc. ReinstallBut the issue continue. T...

Newbie

I have a Samsung S5, and a premium account with spotify. 1. When I start the app Spotify, immediately it closes suddenly. 2. Only appears a black screen, and then it closed. I did: a. Clean the a...

Nico

Community Legend

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes