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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Impossible To open app

Since this morning I cannot open my app on m'y Huawei ascend P7. I already desinstall and reinstall it many times but nothing To do ... On other apparel no problem it works perfectly. Please help ...

Newbie

Since this morning I cannot open my app on m'y Huawei ascend P7. I already desinstall and reinstall it many times but nothing To do ... On other apparel no problem it works perfectly. Please help ...

411 Views

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Recover downloaded music on SD card

Hi,I had downloaded spotify music onto my SD card. My Xperia Z3 broke and had to be repaired under warranty. I've now got it back, but they performed a factory reset. The SD card still has the spotify music on it, but after reinstalling spotify it wo...

Newbie

Hi, I had downloaded spotify music onto my SD card. My Xperia Z3 broke and had to be repaired under warranty. I've now got it back, but they performed a factory reset. The SD card still has the sp...

919 Views

0 replies

0 likes

downloaded
factory reset
sd card
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Spotify won't launch

Just recently got a new android huawei y365. I installed the app and it worked for a few days but then suddenly, it started giving me a black screen and closing the app on launch. I have tried such things as clean install but nothing has worked so fa...

Newbie

Just recently got a new android huawei y365. I installed the app and it worked for a few days but then suddenly, it started giving me a black screen and closing the app on launch. I have tried such t...

245 Views

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The new green for spotify it's ugly, who agrees?

I updated my app to the latest version. I had just changed the screen on my phone so I thought maybe the colors were off. But no spotify changed their color. The new green is ugly.I just wanted to say that.

Newbie

I updated my app to the latest version. I had just changed the screen on my phone so I thought maybe the colors were off. But no spotify changed their color. The new green is ugly.I just wanted to sa...

user-removed

Not applicable

896 Views

3 replies

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Have to redownload music after premium runs out?

So my premium expired today, and within a couple hours I renewed it. I got in my car, put on spotify, and I didn't have any music to play! I had 2,800 songs downloaded and always used offline mode... I don't really have a question, I'm just super irr...

Newbie

So my premium expired today, and within a couple hours I renewed it. I got in my car, put on spotify, and I didn't have any music to play! I had 2,800 songs downloaded and always used offline mode......

474 Views

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offline song/track glitch

I am using nexus 5, running Lollipop 5.1.1, running the latest Spotify app 3.3.0.982. I save albums and download the tracks for offline play when I have no internet connection. With the new release I have noticed gaps/glitch in play back. The play ba...

Newbie

I am using nexus 5, running Lollipop 5.1.1,  running the latest Spotify app 3.3.0.982.  I save albums and download the tracks for offline play when I have no internet connection. With the n...

78finn

Music Fan

1903 Views

4 replies

1 likes

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Ads won't play

I can't listen to music now because ads won't play. They show up as having a 0:00 time and when I try playing something it says song won't play.HELP!

Newbie

I can't listen to music now because ads won't play. They show up as having a 0:00 time and when I try playing something it says song won't play.HELP!

291 Views

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Samsung Galaxy S3 with UE Boom - Bluetooth connection is lost at each new track

Hi guys, I have this annoying problem with my UE BOOM playing music from Spotify on my Samsung Galaxy S3: Since today Spotify loses the Bluetooth Connection to the UE BOOM at each new track. I get a system popup saying "Bluetooth-Freigabe angehalten"...

Regular

Hi guys,   I have this annoying problem with my UE BOOM playing music from Spotify on my Samsung Galaxy S3: Since today Spotify loses the Bluetooth Connection to the UE BOOM at each ...

neuhenrik

Casual Listener

9072 Views

17 replies

3 likes

bluetooth
galaxy s3
ue boom
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No running choice at Z3?

Hey, why are there still no running choice on my z3?

Casual Listener

Hey, why are there still no running choice on my z3?

336 Views

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Z3 running
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Phone number already in use.

I tried subscribing the premium but then i cannot seem to add my device because it says my number is already in use. I dont remember registering my number yet. How do I fix this?

Newbie

I tried subscribing the premium but then i cannot seem to add my device because it says my number is already in use. I dont remember registering my number yet. How do I fix this?

336 Views

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Widget stopped working

Widget just died in the latest update. Doesn't react on clicks at all. Tried removing and re-adding. Nexus 5 and Nexus 6.

Casual Listener

Widget just died in the latest update. Doesn't react on clicks at all. Tried removing and re-adding. Nexus 5 and Nexus 6.

ogre

Casual Listener

499 Views

1 replies

1 likes

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PROBLEMAS PARA REPRODUCIR: TODA MI MUSICA NO APARECE EN MI ANDROID

Hola, tengo problemas con la aplicacion en mi movil Android, resulta que toda la musica que he guardado durante toda mi vida se ha borrado de repente. No he tocado mi celular para nada, solo voy a entrar a mi musica en un instante y de repente veo qu...

Newbie

Hola, tengo problemas con la aplicacion en mi movil Android, resulta que toda la musica que he guardado durante toda mi vida se ha borrado de repente. No he tocado mi celular para nada, solo voy a en...

449 Views

0 replies

5 likes

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PROBLEMAS PARA CAMBIAR DE CANCION EN ANDROID CON LOLLIPOP

SABE ALGUIEN QUE PÁSA O HABRA SOLUCION PARA EL PROBLEMA, DE NO PODER CAMBIARLE A LA CANCIONES EN MODO PANTALLA BLOQUEADA ¡?

Newbie

SABE ALGUIEN QUE PÁSA O HABRA SOLUCION PARA EL PROBLEMA, DE NO PODER CAMBIARLE A LA CANCIONES EN MODO PANTALLA BLOQUEADA ¡?

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Solved!! Note 2 error: "Bluetooth share has stopped" [SOLUTION FOUND!]

Hi everyone, The current Spotify version causes my Note 2 to give the error "unfortunately bluetooth share has stopped" every time a new song is played, which disconnects my wireless headphones. The update before that made Spotify give a warning that...

Regular

Hi everyone,   The current Spotify version causes my Note 2 to give the error "unfortunately bluetooth share has stopped" every time a new song is played, which disconnects my wireless headpho...

Masterblaster73

Casual Listener

44100 Views

75 replies

12 likes

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Solved!! Android 5.0 Offline Mode when WiFi is enabled

Before I explain the problem, I've already cleared the app cache, uninstalled Spotify, and reinstalled, so please don't recommend that again. I have a Nexus 6 running Lollipop 5.1.1. Whenever I have WiFi enabled, Spotify immediately goes into Offline...

Music Fan

Before I explain the problem, I've already cleared the app cache, uninstalled Spotify, and reinstalled, so please don't recommend that again.   I have a Nexus 6 running Lollipop 5.1.1. &n...

bonzomatic

Music Fan

4557 Views

21 replies

0 likes

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Sd card on tablet spotify not working

Hi ,i have spotify premium on my phone and laptop , i downloaded app from google play store to my Android a70x tablet 4.2.2 when i click on app nothing happens some times i get message cant load to sd card , i have a 8gb sd card in it, i have tryed r...

Casual Listener

Hi ,i have spotify premium on my phone and laptop , i downloaded app from google play store to my Android a70x tablet 4.2.2 when i click on app nothing happens some times i get me...

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Sdcard error while installing

When i installed spotify premium on my laptop, andere open sportief on my acer a3 tablet, he gives the message you dont have any space on your SD card, but i have 15gb free on my SD card. Uninstall doesn't work andere back to standard reiinstall does...

Newbie

When i installed spotify premium on my laptop,  andere open sportief on my acer a3 tablet, he gives the message you dont have any space on your SD card, but i have 15gb free on my SD card. Unins...

239 Views

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Android TV - sideloaded - can't log in anymore

Anyone else have problems logging in on Spotify on Android TV (Nexus player). I installed it earlier this week and it worked until today (Friday). When I went to play some music today All I got when I opened Spotify was a black/grey screen with the m...

Newbie

Anyone else have problems logging in on Spotify on Android TV (Nexus player). I installed it earlier this week and it worked until today (Friday). When I went to play some music today All I got when ...

287 Views

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Solved!! Spotify not working after updating Huawei p7

Hi!Today I updated my Huawei p7 to the latest available system software version (P7-L10V100R001C00B621). The update seems to have caused an issue with Spotify (Premium), which isn't opening anymore. After opening the app the screen turns black and af...

Casual Listener

Hi! Today I updated my Huawei p7 to the latest available system software version (P7-L10V100R001C00B621).   The update seems to have caused an issue with Spotify (Premium), which isn't open...

tethor1

Newbie

11185 Views

25 replies

5 likes

Crash
huawei
p7
Update
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