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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 40342 Views
  • 65 replies
  • 25 likes
  • 40342 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876759 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876759 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26135 Views
  • 4 replies
  • 0 likes
  • 26135 Views
  • 4 replies
  • 0 likes

How to delete songs from a playlist via play queue

OK this is really annoing me. I have read a couple of posts about this.. from 2013... apperently it was a good idea then but spotify never got around to it. How the hell do i delete a song from my playlist (stared playlist if that makes a difference)...

  • Visitor
  • OK this is really annoing me. I have read a couple of posts about this.. from 2013... apperently it was a good idea then but spotify never got around to it. How the hell do i delete a song from my pl...
  • welshalanmurphy
  • Newbie
  • 816 Views
  • 3 replies
  • 3 likes
  • 816 Views
  • 3 replies
  • 3 likes

Switching facebook profile between accounts

I have only recently started using spotify, created an account using my email address and activated a 60 day trial.Within the time I have been using it, I had a moment of "the world is against me" and created a second free profile with a second email...

  • Visitor
  • I have only recently started using spotify, created an account using my email address and activated a 60 day trial. Within the time I have been using it, I had a moment of "the world is against me...
  • Taylor
  • Community Legend
  • 420 Views
  • 1 replies
  • 0 likes
  • Facebook
    unsyncing
  • 420 Views
  • 1 replies
  • 0 likes

Sporify reneders my tablet as a mobile device

My device is ALPS Pheonix + , which is 7 inches, 2 sim card slots and an SD card slot. Kinda annoying.

  • Casual Listener
  • My device is ALPS Pheonix + , which is 7 inches, 2 sim card slots and an SD card slot. Kinda annoying.
  • CrushyGreenREN
  • Casual Listener
  • 311 Views
  • 2 replies
  • 0 likes
  • 311 Views
  • 2 replies
  • 0 likes

Local Files Album Cover Won't Sync To Phone

Hi I've been able to sync my local files on my Windows 8 desktop to my Android phone without issue except that the album cover won't show up on my phone for some reason. All the rest of the files meta data syncs without issue but whenever I play a lo...

  • Casual Listener
  • Hi I've been able to sync my local files on my Windows 8 desktop to my Android phone without issue except that the album cover won't show up on my phone for some reason. All the rest of the files met...
  • monk3yboy305
  • Casual Listener
  • 461 Views
  • 3 replies
  • 0 likes
  • 461 Views
  • 3 replies
  • 0 likes

music pause or mute with incomi g call

Music continue to play on be speakers using connect with my Note 5 when I have an incoming call. I have to run to another room to answer it. Is there not a setting?

  • Newbie
  • Music continue to play on be speakers using connect with my Note 5 when I have an incoming call. I have to run to another room to answer it. Is there not a setting?
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

Spotify incompatibility with Samsang S4 GT-19500

HiI have been running the Spotify app on my Samsung S4 GT-19500 without any issues for the last 2 months. I am running the latest android software - version 5.0.1.I am a Spotify Premium subscriber (with Spotify Netherlands ) and my free trial period ...

  • Casual Listener
  • Hi I have been running the Spotify app on my Samsung S4 GT-19500 without any issues for the last 2 months. I am running the latest android software - version 5.0.1. I am a Spotify Premium subsc...
  • James_Louis_D
  • Casual Listener
  • 342 Views
  • 2 replies
  • 0 likes
  • 342 Views
  • 2 replies
  • 0 likes

It keeps saying my username or password is wrong no matter how many times I reset my password.

Hi there, please help. I am an existing Spotify user who was on PC. Then I moved to Macbook and just install spotify on my both iPad and macbook. I logged in the first time it said wrong username or password. Thereafter I have reset my password few t...

  • Newbie
  • Hi there, please help. I am an existing Spotify user who was on PC. Then I moved to Macbook and just install spotify on my both iPad and macbook. I logged in the first time it said wrong username or ...
  • Cinnamonette
  • Newbie
  • 4661 Views
  • 1 replies
  • 3 likes
  • 4661 Views
  • 1 replies
  • 3 likes

Crashing

I have an s5 and ever since I installed the update to lollipop 5.0 that Android released Spotify doesn't work correctly in my car. It doesn't list the music anymore on my dash. And it crashes my phone a few times a day while it runs. I have done a co...

  • Newbie
  • I have an s5 and ever since I installed the update to lollipop 5.0 that Android released Spotify doesn't work correctly in my car. It doesn't list the music anymore on my dash. And it crashes my phon...
  • Jordi
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Clearing Playlist Filter/Search Playlist is Inverted

When you enter a playlist songs are typically displayed in reverse order of when they were added to the playlist (e.g. The most recent song added to the playlist is shown first). However after filter/search the playlist for a paritcular the playlist ...

  • Newbie
  • When you enter a playlist songs are typically displayed in reverse order of when they were added to the playlist (e.g. The most recent song added to the playlist is shown first). However after f...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

New phone

Got new phone and still under 90 days promo.do i need to re subcribe or i can use my existing account? Help pla

  • Casual Listener
  • Got new phone and still under 90 days promo.do i need to re subcribe or i can use my existing account? Help pla
  • kbrooksc
  • Community Legend
  • 253 Views
  • 3 replies
  • 0 likes
  • 253 Views
  • 3 replies
  • 0 likes

Ya no tengo espacio libre para guardas más musica

Me encantó la aplicación y tengo una cuenta premium pero ya no me deja sincronizar más musica en modo offline porque dice que se ah agotado mi espacio de almacenamiento del dispositivo, alguien me puede decir el porqué de esto? Porque en mi tarjeta m...

  • Newbie
  • Me encantó la aplicación y tengo una cuenta premium pero ya no me deja sincronizar más musica en modo offline porque dice que se ah agotado mi espacio de almacenamiento del dispositivo, alguien me pu...
  • Gastonvenier
  • Newbie
  • 1730 Views
  • 2 replies
  • 0 likes
  • 1730 Views
  • 2 replies
  • 0 likes

ads not working properly

I've been having this issue for the last week or so. I don't have premium so every once in a while Ill get an add to watch a video, except there's no ad to watch. It just sits there for 30 seconds. The same with random video ads. It'll say "the next ...

  • Newbie
  • I've been having this issue for the last week or so. I don't have premium so every once in a while Ill get an add to watch a video, except there's no ad to watch. It just sits there for 30 seconds. T...
  • 349 Views
  • 0 replies
  • 1 likes
  • 349 Views
  • 0 replies
  • 1 likes

BMW idrive

Has anyone manged to stream via bluetooth music from spotify on HTC one to idrive?

  • Casual Listener
  • Has anyone manged to stream via bluetooth music from spotify on HTC one to idrive?
  • Simpaty
  • Regular
  • 3393 Views
  • 6 replies
  • 0 likes
  • 3393 Views
  • 6 replies
  • 0 likes

App says no internet connection but not so?

This happens very frequently, not sure why. Any ideas? Thanks paul

  • Casual Listener
  • This happens very frequently, not sure why. Any ideas? Thanks paul
  • Paul_halbert
  • Casual Listener
  • 757 Views
  • 4 replies
  • 0 likes
  • Account
    Free
  • 757 Views
  • 4 replies
  • 0 likes

Better integration on Samsung A5?

I have screen security lock on my Samsung A5. I want to be able to access play, stop, skip etc without having to enter PIN and open Spotify. On my previous HTC Spotify managed to integrate "on top/outside" the screen lock. Brilliant integration. Is t...

  • Music Fan
  • I have screen security lock on my Samsung A5. I want to be able to access play, stop, skip etc without having to enter PIN and open Spotify. On my previous HTC Spotify managed to integrate "on top/ou...
  • 531 Views
  • 0 replies
  • 0 likes
  • Android 5.0.2
    integration
    screen lock
  • 531 Views
  • 0 replies
  • 0 likes

Local Files won't synch from PC to Android

I recently purchased the MP3 version of a live concert and wanted to import that from my computer to my Android phone. I added the local files on the computer and they play just fine there. When adding them to a playlist and synching said playlist to...

  • Casual Listener
  • I recently purchased the MP3 version of a live concert and wanted to import that from my computer to my Android phone. I added the local files on the computer and they play just fine there. When addi...
  • laysakebow
  • Newbie
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Spotify won't open

"Unfortunately, Spotify has stopped." every time i try to open spotify this pops up . how do i wipe all spotify content on my phone and get a clean install ? I'm running an andoid .

  • Newbie
  • "Unfortunately, Spotify has stopped." every time i try to open spotify this pops up . how do i wipe all spotify content on my phone and get a clean install ? I'm running an andoid .
  • EvanFasnacht
  • Music Fan
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Remote connect from other user

Hi since spotify has introduced connect someone in the surrounding area has been accessing my phone while i'm listening and they are usingspotify on their device which renders mine silent. I have to now log out all the time and I haven't been able to...

  • Newbie
  • Hi since spotify has introduced connect someone in the surrounding area has been accessing my phone while i'm listening and they are usingspotify on their device which renders mine silent.  I ha...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

How do I find new albums from various artists?

Before 'Artists Radio' was introduced I could go on a album by various artists that I already had, swipe left in the album and go on 'Various Artists' again and scroll to the bottom and then go on 'Albums' which allowed me to view all new albums rele...

  • Regular
  • Before 'Artists Radio' was introduced I could go on a album by various artists that I already had, swipe left in the album and go on 'Various Artists' again and scroll to the bottom and then go on 'A...
  • 299 Views
  • 0 replies
  • 1 likes
  • 299 Views
  • 0 replies
  • 1 likes