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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6060 Views

0 replies

7 likes

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factory reset phone..premium gone no playlist

Factory reset my phone kinda by mistake...but anyways..are downloaded spotify..signed in..no premium no nothing..

Newbie

Factory reset my phone kinda by mistake...but anyways..are downloaded spotify..signed in..no premium no nothing..

DasPeter

Community Legend

907 Views

1 replies

0 likes

  • 907 Views
  • 1 replies
  • 0 likes

distorted cover on lock screen

So, after upgrading my Galaxy Note 3 to Lollipop, my lock screen presents me with this crazy looking album art. Example is attached. Anyone knows how to fix it?

Casual Listener

So, after upgrading my Galaxy Note 3 to Lollipop, my lock screen presents me with this crazy looking album art. Example is attached.   Anyone knows how to fix it?

DasPeter

Community Legend

780 Views

5 replies

0 likes

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  • 5 replies
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premium account on another account?

Alright well I subscribed as premium today on my Facebook account and it said I had to make an account so I did. Now the premium is on the account than on my Facebook? I don't understand how that makes sense.

Casual Listener

Alright well I subscribed as premium today on my Facebook account and it said I had to make an account so I did. Now the premium is on the account than on my Facebook? I don't understand how that mak...

DasPeter

Community Legend

338 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Album offline available, slider green or grey

Hey, I dont understand the green arrow and slider for offline available. It seems that it doesn't make any difference if a albun is set to offline available or not (the slider in the album)The green arrow for offline available stay there. FYI: moto G...

Regular

Hey, I dont understand the green arrow and slider for offline available.   It seems that it doesn't make any difference if a albun is set to offline available or not (the slider in the al...

251 Views

0 replies

0 likes

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Unable to download via WIFI - works fine via cellular

HelloI can't download a single phone if connected through wifi on both my samsung note3 and note4, but playback works like a charm and I can download songs though both my laptop and my girlfriends Samsung S6 so Wifi router and firewall is not an issu...

Casual Listener

Hello I can't download a single phone if connected through wifi on both my samsung note3 and note4, but playback works like a charm and I can download songs though both my laptop and my girlfriend...

Petekearns

Newbie

777 Views

4 replies

0 likes

  • 777 Views
  • 4 replies
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Local album arts not showing up on phone

I've synced some local tracks to my phone and they all have the correct album covers and I can see them when using Spotify on my laptop, but not on my phone. Is this a bug from the recent update or something? It worked before the update I think.

Casual Listener

I've synced some local tracks to my phone and they all have the correct album covers and I can see them when using Spotify on my laptop, but not on my phone. Is this a bug from the recent update or s...

276 Views

0 replies

0 likes

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Solved!! Notifications about playlist from a user I don't follow.

I am receiving multiple new playlist notifications from a user MBINGRCONNECT. I don't want the notifications, I already received more than enough. How can I stop this, if I already don't follow that user?

Newbie

I am receiving multiple new playlist notifications from a user MBINGRCONNECT. I don't want the notifications, I already received more than enough. How can I stop this, if I already don't follow that ...

DannyFL

Roadie

2016 Views

5 replies

1 likes

bug
message inbox
Notifications
  • 2016 Views
  • 5 replies
  • 1 likes

I can't add offline devices to my account

I removed all my offline devices to try and get my PC and android to sync, now after reinstalling the apps and logging back in they are not showing up on my account and there is no option to add devices. Spotify help isn't giving me any answers. I ca...

Casual Listener

I removed all my offline devices to try and get my PC and android to sync, now after reinstalling the apps and logging back in they are not showing up on my account and there is no option to add devi...

mzdebra666

Newbie

509 Views

2 replies

2 likes

  • 509 Views
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Can't sync between android and PC, device doesn't show up on PC

I have been at this for over an hour now and Spotify support is useless, I'm hoping someone here can help since it is apparently too much to ask that this company have a competent help service. I have my devices connected to the same wi fi, and have ...

Casual Listener

I have been at this for over an hour now and Spotify support is useless, I'm hoping someone here can help since it is apparently too much to ask that this company have a competent help service. I hav...

337 Views

0 replies

0 likes

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spotify app continually access network by data connection when phone enter sleep mode

Dear developer, We download the Spotify(Android version:3.0.0.1124) from market and login, and listen to some music for a while,then pause music, and go to Home Screen and enter sleep mode by pressing power key. We find the spotify app continually ac...

Newbie

Dear developer,    We download the Spotify(Android version:3.0.0.1124) from market and login, and listen to some music for a while,then pause music, and go to Home Screen and enter sleep m...

DannyFL

Roadie

1854 Views

1 replies

0 likes

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  • 1 replies
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Problems with storage - spotify takes up far too much data (Swedish transcript with sony support)

My Sony Xperia Z3 said that the internal storage was full (is around 12gb). It said also that spotify took up 25gb storage. Have a 128gb sd-card with 70gb free. If I look at the app info it says that only 50mb is taken on the internal storage by spot...

Gig Goer

My Sony Xperia Z3 said that the internal storage was full (is around 12gb). It said also that spotify took up 25gb storage. Have a 128gb sd-card with 70gb free. If I look at the app info it says...

flunknewstead

Gig Goer

2769 Views

2 replies

1 likes

Android App
  • 2769 Views
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Solved!! Syncing Spotify tracks to a third party playlist

I would like to be able to put my Spotify tracks on another playlist on my phone. I pay for Spotify premium, so I can listen to my music on my phone, even when I'm offline. The problem is that I really, really like Taylor Swift. Since-for whatever re...

Newbie

I would like to be able to put my Spotify tracks on another playlist on my phone. I pay for Spotify premium, so I can listen to my music on my phone, even when I'm offline. The problem is that I real...

LordRollin

Community Legend

2019 Views

2 replies

0 likes

  • 2019 Views
  • 2 replies
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Solved!! Stuck at logging in screen

Just bought the new galaxy s6 there and installed Spotify but i kept on getting stuck at the logging in screen..... I use my facebook account to log in. when i click log in with facebook the phone just kept on loading says "logging in please wait".Th...

Regular

Just bought the new galaxy s6 there and installed Spotify but i kept on getting stuck at the logging in screen..... I use my facebook account to log in. when i click log in with facebook the phone ju...

DannyFL

Roadie

9081 Views

6 replies

0 likes

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Lagging app and or slow

I reinstalled the app. Tried everything. Songs take forever to change and the app itself is very slow and laggy. Plus the Bluetooth sucks through vehicle play

Casual Listener

I reinstalled the app. Tried everything. Songs take forever to change and the app itself is very slow and laggy. Plus the Bluetooth sucks through vehicle play

426 Views

0 replies

0 likes

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Removing a song on an offline playlist?

Hi guys, Recently upgraded to premium (best decision). I have a playlist for commuting to work which I've taken offline. Don't want to use any data. I reguarly remove songs from that playlist and add more. My question is: when I remove a song from an...

Casual Listener

Hi guys,   Recently upgraded to premium (best decision).   I have a playlist for commuting to work which I've taken offline. Don't want to use any data. I reguarly remove songs from tha...

DannyFL

Roadie

1155 Views

3 replies

0 likes

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  • 3 replies
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Why does my phone keep desynching!

I have only sunced one device.....my note three.I have sattelite internet at home so downloading offline is a pain in the but gotta go somewhere free wifi if dont wanna breech download cap or cell data limit.Spotify keeps desyncing my library...delet...

Casual Listener

I have only sunced one device.....my note three. I have sattelite internet at home so downloading offline is a pain in the but gotta go somewhere free wifi if dont wanna breech download cap or cell ...

Horseranch86

Casual Listener

752 Views

5 replies

0 likes

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Syncing Local Files

Hey folks, So I made a playlist with some local files in (a Frank Sinatra album that was not available on Spotify). I synced the Playlist ot my Android phone but when I played some of the songs on the playlist it played different recordings of the sa...

Music Fan

Hey folks,   So I made a playlist with some local files in (a Frank Sinatra album that was not available on Spotify). I synced the Playlist ot my Android phone but when I played some of t...

gstupak

Regular

1274 Views

6 replies

0 likes

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  • 6 replies
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shuffle play

Can someone please inform me if there is a way to shuffle through all my offline playlists and albums.

Newbie

Can someone please inform me if there is a way to shuffle through all my offline playlists and albums.

Skellingtor

Community Legend

315 Views

1 replies

0 likes

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  • 1 replies
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Problems with Spotify and eTeknix homepage

When I'm listening to music and browsing the site www.eteknix.com the song always stops after a while and the player closes down.I doesn't give me any crash report or anything.If anyone else got the same problem, it would be great to know.

Casual Listener

When I'm listening to music and browsing the site www.eteknix.com the song always stops after a while and the player closes down. I doesn't give me any crash report or anything. If anyone else go...

velihukka

Casual Listener

537 Views

3 replies

0 likes

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Solved!! Spotify stuck on Login

Hi, I've never posted before so I'm sorry if I'm doing something wrong. I've looked on the forum but can't seem to find a solution to my problem.I recently got an Asus tablet (fonepad 7) - KitKat. I installed Spotify but after I try to login through ...

Regular

Hi,    I've never posted before so I'm sorry if I'm doing something wrong.  I've looked on the forum but can't seem to find a solution to my problem. I recently got an Asus tab...

derekecook

Newbie

4867 Views

11 replies

0 likes

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  • 11 replies
  • 0 likes