Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387646 Views

545 replies

34 likes

Account
Free
  • 387646 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8042 Views

0 replies

7 likes

  • 8042 Views
  • 0 replies
  • 7 likes

Bug in Android version 3.8.0.800 - Playlist resets to beginning when screen locked

Hi. I cannot find where to report bugs so here goes. I just updated to 3.8.0.800 on my Note 4 running Android 5.1.1. Problem description: I'm halfway down a playlist, picking songs I like to play and then keep browsing, I lock the screen with the pow...

Music Fan

Hi.   I cannot find where to report bugs so here goes. I just updated to 3.8.0.800 on my Note 4 running Android 5.1.1.   Problem description: I'm halfway down a playlist, picking songs ...

447 Views

0 replies

2 likes

  • 447 Views
  • 0 replies
  • 2 likes

Can log in to app but then will not open. Have tried all solutions but nothing working

Can log into app but then will not open. Have reinstalled and restarted several times. Have tried without sd card and have cleared cache and data. Samsung sayig its not the ohone but issue with the app. Can log in and use on other devices. Spotify we...

Casual Listener

Can log into app but then will not open. Have reinstalled and restarted several times. Have tried without sd card and have cleared cache and data. Samsung sayig its not the ohone but issue with the a...

336 Views

0 replies

0 likes

  • 336 Views
  • 0 replies
  • 0 likes

Can't open spotify on samsumg galaxy 5

It used to work fine then kept freezing. So I uninstalled then reinstalled the version available from Google play. But I think my phone can't manage with this latest new version. As it homepage opens then just closes. How can I get the previous versi...

Casual Listener

It used to work fine then kept freezing. So I uninstalled then reinstalled the version available from Google play. But I think my phone can't manage with this latest new version. As it homepage opens...

352 Views

0 replies

0 likes

  • 352 Views
  • 0 replies
  • 0 likes

Premium I paid but have not received

I do not know if this is the right place to ask for help, however I'm concerned. For efetuei payment for the ticket, but not fired a premium account. Continue as a free trial of User. Please help me if possible. (I'm with proof)I do not speak English...

Newbie

I do not know if this is the right place to ask for help, however I'm concerned. For efetuei payment for the ticket, but not fired a premium account. Continue as a free trial of User. Please help me ...

kbrooksc

Community Legend

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

User name, etc. where is it?

On my desktop app my username appears on the top right corner. Where is it on the (Galaxy note 10-2014) tablet (nothing in the top right corner)? How do I get to it?

Regular

On my desktop app my username appears on the top right corner.   Where is it on the (Galaxy note 10-2014) tablet (nothing in the top right corner)? How do I get to it?   &nbs...

kbrooksc

Community Legend

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Playlist en attente

Ma playlist me veut pas se synchroniser, je suis "en attente de synchronisation alors que je suis en connexion Wi-Fi et en premier...

Newbie

Ma playlist me veut pas se synchroniser, je suis "en attente de synchronisation alors que je suis en connexion Wi-Fi et en premier...

904 Views

0 replies

2 likes

  • 904 Views
  • 0 replies
  • 2 likes

Solved!! Black screen

My daughter woke up yesterdaymorning and the Spotify app didn´t work. It was just a black screen. We have tried to do all the recommendations that we can find here but nothing works. When trying to re install we only get the spotify logo on a black s...

Regular

My daughter woke up yesterdaymorning and the Spotify app didn´t work. It was just a black screen. We have tried to do all the recommendations that we can find here but nothing works. When trying to r...

jean3601

Community Legend

10651 Views

52 replies

2 likes

  • 10651 Views
  • 52 replies
  • 2 likes

Uninstalling all my songs

Hi first of all I'm sorry for m'y english, i'm french and on Android, so m'y smartphone does not know english. Well i have a big problème right now. It's been since something like 2months that regulary all m'y musics, or like half of all are being un...

Newbie

Hi first of all I'm sorry for m'y english, i'm french and on Android, so m'y smartphone does not know english. Well i have a big problème right now. It's been since something like 2months that regula...

382 Views

0 replies

0 likes

  • 382 Views
  • 0 replies
  • 0 likes

Goodbye Spotify? Shuffle not working (Mac, Windows, Android)

So Got this problem for a while(a very huge while, thought I had a post on it but apparently not) and Im wondering if I should try my luck some other place. Almost since the dawn of time, my spotify want only to use shuffle on about 40songs pr playli...

Music Fan

So Got this problem for a while(a very huge while, thought I had a post on it but apparently not) and Im wondering if I should try my luck some other place.   Almost since the dawn of time, my...

371 Views

0 replies

0 likes

  • 371 Views
  • 0 replies
  • 0 likes

Solved!! Spotify opens and closes after new update on android

Hello everyone, this is my first post in here. I am a premium member of Spotify. After the new update 3.8.0.800 on android, my spotify opens and closes all the time. When I open the Spotify app, it launches and then closes after a few secounds and I ...

Newbie

Hello everyone, this is my first post in here. I am a premium member of Spotify.   After the new update 3.8.0.800 on android, my spotify opens and closes all the time. When I open the Spotify ...

Nessi

Newbie

747 Views

2 replies

0 likes

  • 747 Views
  • 2 replies
  • 0 likes

To download? (Premium)

I like a song and want to download it. but when i try to download it, spotify downloads all the songs i did like.

Newbie

I like a song and want to download it. but when i try to download it, spotify downloads all the songs i did like.

265 Views

0 replies

0 likes

  • 265 Views
  • 0 replies
  • 0 likes

frusturating

how come i pick a song on a group of songs and then as i browsing i pick a diff song but it wont just go to that song i have to like completely go to that artist cant just press play or once i try to change song i click stop on the bottom and try to ...

Newbie

how come i pick a song on a group of songs and then as i browsing i pick a diff song but it wont just go to that song i have to like completely go to that artist cant just press play or once i try to...

312 Views

0 replies

0 likes

stupid
  • 312 Views
  • 0 replies
  • 0 likes

"Waiting to download"

Yesterday all of my downloaded content was no longer available offline. Now when I am conncted to a network the tracks are clearly queued up to download but nothing happens... it just says "waiting to download". This in on a Samsung Galaxy S4, spotif...

Casual Listener

Yesterday all of my downloaded content was no longer available offline.  Now when I am conncted to a network the tracks are clearly queued up to download but nothing happens... it just says "wai...

Daniel

Community Legend

1411 Views

5 replies

0 likes

  • 1411 Views
  • 5 replies
  • 0 likes

Solved!! S5 no working

I can not use the app on my S5 WHAT HAPPPENS?

Casual Listener

I can not use the app on my S5 WHAT HAPPPENS?

Daniel

Community Legend

784 Views

5 replies

0 likes

  • 784 Views
  • 5 replies
  • 0 likes

playlist not working

HiMy spotify playlist doesn't stay in the same spot where i left it when i close the app or lock my phone - everytime i go back into my playlist it automatically goes to the top of the playlist even if i was listening to songs at the bottom, any help...

Newbie

Hi My spotify playlist doesn't stay in the same spot where i left it when i close the app or lock my phone - everytime i go back into my playlist it automatically goes to the top of the playlist e...

305 Views

0 replies

0 likes

  • 305 Views
  • 0 replies
  • 0 likes

Artists' songs not saved anymore in my Android devices

I had a lot of albums saved on my Spotify account. Eventually, all the songs were not saved anymore on my Spotify app in a MotoG 2nd gen.: I can see my list of artists, with 0 songs each. However, they are stil there on my Windows Spotify client. I s...

Casual Listener

I had a lot of albums saved on my Spotify account. Eventually, all the songs were not saved anymore on my Spotify app in a MotoG 2nd gen.: I can see my list of artists, with 0 songs each. However, th...

311 Views

0 replies

0 likes

  • 311 Views
  • 0 replies
  • 0 likes

Top 50 Offline

I want to listen offline to the "Top 50" list from other countries, but I can't find the option to follow that lists, or to make them available offline in the Android appI'm using version 3.8.0.800 (By the way, I'm trying this on a premium account)

Casual Listener

I want to listen offline to the "Top 50" list from other countries, but I can't find the option to follow that lists, or to make them available offline in the Android app I'm using version 3.8....

790 Views

0 replies

1 likes

  • 790 Views
  • 0 replies
  • 1 likes

Premium stops working

Hello,I have a Spotify Premium account, but it's sudenly showing a free account in my Android device. I logged out and in, and the problem persists. My account in spofity.com shows a valid Premium subscription.I appreciate any help. Thanks!--Thales

Casual Listener

Hello, I have a Spotify Premium account, but it's sudenly showing a free account in my Android device. I logged out and in, and the problem persists. My account in spofity.com shows a valid Premiu...

Pete

Roadie

828 Views

9 replies

0 likes

  • 828 Views
  • 9 replies
  • 0 likes

Family spotify

Hi.I have spotify on my ph connected thru facebook and I pressed fam upgrade so my daughter can now use it to.. I signed up thru cred card.. is it right that my acc overview is saying premium still for me.. I assumed it would say fam and that it work...

Newbie

Hi.I have spotify on my ph connected thru facebook and I pressed fam upgrade so my daughter can now use it to.. I signed up thru cred card.. is it right that my acc overview is saying premium still f...

PKrider

Newbie

493 Views

2 replies

0 likes

  • 493 Views
  • 2 replies
  • 0 likes

Spotify stop playing songs with 1 second left.

Brief description of the issue:Spotify stop playing songs with 1 second left. It happens when just streaming or a downloaded playlist offline or radio. I tried changing settings like crossfade and playing without pauses. Also reinstalled the whole ap...

Newbie

Brief description of the issue: Spotify stop playing songs with 1 second left. It happens when just streaming or a downloaded playlist offline or radio.   I tried changing settings like cross...

686 Views

0 replies

0 likes

  • 686 Views
  • 0 replies
  • 0 likes