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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857571 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857571 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21627 Views
  • 3 replies
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  • 21627 Views
  • 3 replies
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Solved!! Constantly switching between "Offline" and "Online"

DescriptionI updated the official nightly Cyanogenmod 12 (Lollipop 5.0.x) build and performed a wipe on dalvik and cache, now spotify is switching between Online and Offline mode constantly. What are the steps you took to get to the error/issue?1. Do...

  • Casual Listener
  • Description I updated the official nightly Cyanogenmod 12 (Lollipop 5.0.x) build and performed a wipe on dalvik and cache, now spotify is switching between Online and Offline mode constantly. &nb...
  • Gibbley
  • Casual Listener
  • 1033 Views
  • 5 replies
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  • 1033 Views
  • 5 replies
  • 0 likes

Why should the mobile app access my call's app?

Mobile app needs to access your call Info, device ID, know whether a call is active and remote number of that call? What for?Is this app an music player?

  • Newbie
  • Mobile app needs to access your call Info, device ID, know whether a call is active and remote number of that call? What for? Is this app an music player?    
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  • 203 Views
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'SHUFFLE PLAY' button in My Music/Songs doesn't work

Galaxy S3 4.4After a clean install it works once then doesn't work again. I can use the Shuffle Play button within Playlists, then if I go back to Songs the button will also work once but not after that. It's started happening after one of the recent...

  • Newbie
  • Galaxy S3 4.4 After a clean install it works once then doesn't work again. I can use the Shuffle Play button within Playlists, then if I go back to Songs the button will also work once but not aft...
  • 213 Views
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  • 213 Views
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help me

I can not download a melendi album ( lágrima desordenadas ) could help me

  • Newbie
  • I can not download a melendi album ( lágrima desordenadas ) could help me
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  • 154 Views
  • 0 replies
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Sony Walkman App and Spotify service

I recently bought Xperia Z1 Compact and it comes with the Walkman app preinstalled. In the settings there is an option to enable Spotify service in the Walkman app. I'd like to know what does that do because in my case Walkman doesn't show Spotify mu...

  • Newbie
  • I recently bought Xperia Z1 Compact and it comes with the Walkman app preinstalled. In the settings there is an option to enable Spotify service in the Walkman app. I'd like to know what does that do...
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  • 1425 Views
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Suddenly, certain songs "play" silence.

Description I've been running Spotify on my Android device for a few months now. Just yesterday it started with this problem, where it would appear to play a song, but there was no audio. The UI shows that it seems to be playing. When it gets to the ...

  • Music Fan
  • Description I've been running Spotify on my Android device for a few months now. Just yesterday it started with this problem, where it would appear to play a song, but there was no audio. The UI sh...
  • mjm2705
  • Casual Listener
  • 5349 Views
  • 31 replies
  • 1 likes
  • 5349 Views
  • 31 replies
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Comment retrouver une musique

Bonjour tout est dans le titre vue que l'historique n'enregistre pas tout et que j'ai perdu le nom d'une musique.............

  • Casual Listener
  • Bonjour tout est dans le titre vue que l'historique n'enregistre pas tout et que j'ai perdu le nom d'une musique.............
  • Daniel
  • Community Legend
  • 446 Views
  • 5 replies
  • 0 likes
  • 446 Views
  • 5 replies
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cannot connect galaxy tab s to ps4

I'm trying to connect them but no devices show up on the app. I've Uninstalled and reinstalled the app, restarted the ps4 app, and all I get is spotify saying unknown device and under that, connecting.

Screenshot_2015-04-03-13-23-56.png
  • Newbie
  • I'm trying to connect them but no devices show up on the app. I've Uninstalled and reinstalled the app, restarted the ps4 app, and all I get is spotify saying unknown device and under that, connectin...
  • Daniel
  • Community Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
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Keeps Crashing the Whole Phone

When I try to play a song, after a few minutes it crashes the whole phone forcing me to hold the power button until the device boots up. My device is a Samsung Galaxy S5 running lollipop (android 5.0). So far, it's only happened while I was walking o...

  • Casual Listener
  • When I try to play a song, after a few minutes it crashes the whole phone forcing me to hold the power button until the device boots up. My device is a Samsung Galaxy S5 running lollipop (android 5.0...
  • Daniel
  • Community Legend
  • 233 Views
  • 2 replies
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  • 233 Views
  • 2 replies
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Solved!! spotify stops playing suddenly while using other application (android)

im on a premium account on spotify, whenever im playing games or just browsing and surfing spottify just stops playing suddenly. it is very annoying. any solution to that? android version 4.4.4 miui

  • Regular
  • im on a premium account on spotify, whenever im playing games or just browsing and surfing spottify just stops playing suddenly. it is very annoying. any solution to that? android version 4.4.4 miui
  • kdavid
  • Regular
  • 4095 Views
  • 9 replies
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  • Linux
  • 4095 Views
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spotify skipping ahead songs

I pay Premium but lately my spotify has had fits of only playin 1-5 secs of a song then skipping ahead when using the android app on my HTC one phone. This happens with synch, playlists and regular streaming with and without headphones. Have tried fa...

  • Casual Listener
  • I pay Premium but lately my spotify has had fits of only playin 1-5 secs of a song then skipping ahead when using the android app on my HTC one phone. This happens with synch, playlists and regular s...
  • DVelasquez79
  • Casual Listener
  • 2156 Views
  • 4 replies
  • 0 likes
  • Windows
  • 2156 Views
  • 4 replies
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Release Notes - Spotify for Android (2.5.0)

What's new in this version (2.5.0) New: Play Spotify in your Android Auto equipped vehicle. Just connect a compatible Android phone and you're ready to roll.

ReleaseNotesAnd.jpg
  • Community Legend
  •   What's new in this version (2.5.0)   New: Play Spotify in your Android Auto equipped vehicle. Just connect a compatible Android phone and you're ready to roll.
  • ErickRGuetta
  • Community Legend
  • 1335 Views
  • 3 replies
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  • Android
    Release Notes
  • 1335 Views
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Where can I save MP3 Files so Spotify can play them?

I've tried the playlist thing. It doesn't work. I'm assuming this has something to do with the astonishingly poor job Spotify's designers have done with the app. Apparently, I'm not going to get an elegant, in app solution to this problem. If anyone ...

  • Casual Listener
  • I've tried the playlist thing. It doesn't work. I'm assuming this has something to do with the astonishingly poor job Spotify's designers have done with the app. Apparently, I'm not going to get an e...
  • Daniel
  • Community Legend
  • 811 Views
  • 3 replies
  • 0 likes
  • 811 Views
  • 3 replies
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online use with smartphone

Heyho community, just one simple I guess stupid question. Is it standard that I cant listen to my own playlists when Im online with my phone eventhough I have wifi (I mean on PC it works just that way). Did i miss some settings or is it just "smartph...

  • Newbie
  • Heyho community, just one simple I guess stupid question. Is it standard that I cant listen to my own playlists when Im online with my phone eventhough I have wifi (I mean on PC it works just that wa...
  • Daniel
  • Community Legend
  • 287 Views
  • 2 replies
  • 0 likes
  • 287 Views
  • 2 replies
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Spotify Songs don't stay downloaded offline

Hi, For Samsung Galaxy 3, my phone has stopped 'keeping' some downloaded songs. Essentially what happens is that I download 40 new songs, they work fine and are green. Then my phone is turned off or runs out of battery and when I turn my phone back o...

  • Newbie
  • Hi,   For Samsung Galaxy 3, my phone has stopped 'keeping' some downloaded songs.   Essentially what happens is that I download 40 new songs, they work fine and are green.  Then my...
  • Saint82270
  • Regular
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

i dont have an equalizer in settings

I pay for spotify and i just got a new system in my car and it sounds like **bleep**, but i dont know why i dont have an equalizer in the settings menu ive checked other ppls phones and it seems like im the only one that doesnt have it i would apprec...

  • Newbie
  • I pay for spotify and i just got a new system in my car and it sounds like **bleep**, but i dont know why i dont have an equalizer in the settings menu ive checked other ppls phones and it seems like...
  • Daniel
  • Community Legend
  • 1234 Views
  • 2 replies
  • 0 likes
  • 1234 Views
  • 2 replies
  • 0 likes

Playlist is not sorting by title

It works but then when I back out and come back in, it goes back to its original sorting. Fml !

  • Casual Listener
  • It works but then when I back out and come back in, it goes back to its original sorting. Fml !
  • 126 Views
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  • 126 Views
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Solved!! Wiped Cache and Data, Spotify stopped working!

Tried to follow this, to get my offline playlists on my SD card: https://support.spotify.com/us/problems/#!/article/switch-storage-of-Spotify-files-from-internal-memory-to-my-SD-card-androidNow I get a prompt saying Spotify has stopped each fifth sec...

  • Casual Listener
  • Tried to follow this, to get my offline playlists on my SD card: https://support.spotify.com/us/problems/#!/article/switch-storage-of-Spotify-files-from-internal-memory-to-my-SD-card-android ...
  • Daniel
  • Community Legend
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes