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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 840086 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 840086 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13658 Views
  • 1 replies
  • 0 likes
  • 13658 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect Stop Finding My Speakers

I have two pioneer SMA speakers. I had them each working fine with Spotify connect. I then updated my password and chagned my credit card for billing. Whne I next went to play songs and the speakers, they no longer show up on the list of devices. Is ...

  • Casual Listener
  • I have two pioneer SMA speakers.  I had them each working fine with Spotify connect.  I then updated my password and chagned my credit card for billing.  Whne I next went to play ...
  • cnd
  • Casual Listener
  • 2076 Views
  • 3 replies
  • 0 likes
  • 2076 Views
  • 3 replies
  • 0 likes

Solved!! Spotify mobile version not working after reinstall

Hello, I re-installled the Spotify app on my rather old phone (Samsung Galaxy Ace). Before the re-install, everything worked perfectly. After the re-install, the Play Store said that my phone does not meet the requirements for the new Spotify app. Is...

  • Newbie
  • Hello,   I re-installled the Spotify app on my rather old phone (Samsung Galaxy Ace). Before the re-install, everything worked perfectly. After the re-install, the Play Store said that my ph...
  • Daniel
  • Community Legend
  • 351 Views
  • 2 replies
  • 0 likes
  • 351 Views
  • 2 replies
  • 0 likes

Solved!! Bought a Gift Card and Redeemed it but my account will not become premium.

When I attempt to become Premium by choosing the upgrade option, which I have already payed for, when I try to confirm upgrade it tells me that I have no added a payment option yet, but the whole point of a gift card was to avoid getting wrapped up i...

  • Regular
  • When I attempt to become Premium by choosing the upgrade option, which I have already payed for, when I try to confirm upgrade it tells me that I have no added a payment option yet, but the whole poi...
  • Emo_Hobo
  • Regular
  • 506 Views
  • 4 replies
  • 0 likes
  • 506 Views
  • 4 replies
  • 0 likes

Solved!! connect

I want to delete one of my connect devices but ı couldn't find where can i delete.

  • Casual Listener
  • I want to delete one of my connect devices but ı couldn't find where can i delete.
  • Amarro
  • Community Legend
  • 372 Views
  • 2 replies
  • 0 likes
  • 372 Views
  • 2 replies
  • 0 likes

Solved!! shuffle

I know how to shuffle within one album but I would like to shuffle between all my saved music so it plays different tracks from different albums randomly. Is it possible to do this?

  • Newbie
  • I know how to shuffle within one album but I would like to shuffle between all my saved music so it plays different tracks from different albums randomly. Is it possible to do this?
  • Carina
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

No Internet Connection

When i try to connect to spotify on my android phone on 4G LTE network, i get the error messsge no internet connection. I tried the troubleshooting suggestion anf still no connevtion

  • Regular
  • When i try to connect to spotify on my android phone on 4G LTE network, i get the error messsge no internet connection. I tried the troubleshooting suggestion anf still no connevtion
  • eoj
  • Newbie
  • 6506 Views
  • 12 replies
  • 1 likes
  • 6506 Views
  • 12 replies
  • 1 likes

Fast forwarding on android

Hello. I have a problem that have happen to me after the latest 2-3 patches on my mobil. i used to transfer huge mp3 files from my computer to my phone with the use of spotify. Think 50-90 min mix before i had no problem fast forwarding in those song...

  • Casual Listener
  • Hello.    I have a problem that have happen  to me after the latest 2-3 patches on my mobil.  i used to transfer huge mp3 files from my computer to my phone with the use of ...
  • Chezze
  • Casual Listener
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes

Solved!! No puedo escuchar musica online pero si buscarla

Hola, cuando busco una canción en mi app de Android una vez que la encuentro y la toco para escucharla no hace nada y cuando trato de desplegar el menu de esa cancion me dice "Go online to see menu". Y estoy online, si no no podría ni buscar la canci...

  • Casual Listener
  • Hola, cuando busco una canción en mi app de Android una vez que la encuentro y la toco para escucharla no hace nada y cuando trato de desplegar el menu de esa cancion me dice "Go online to see menu"....
  • juanquigley
  • Casual Listener
  • 933 Views
  • 2 replies
  • 0 likes
  • go online to see menu android offline
  • 933 Views
  • 2 replies
  • 0 likes

Solved!! Can't Save Albums on Android or Windows 7 desktop

using Spotify for Android mobile app, or Windows 7 Desktop, I follow an artist, and then browse their album list clicking "save" to add the album to my saved artist page. The button flickers from "saved", then back to "save." It's like i never clicke...

  • Casual Listener
  • using Spotify for Android mobile app, or Windows 7 Desktop,  I follow an artist, and then browse their album list clicking "save" to add the album to my saved artist page.  The button...
  • DW-TX
  • Regular
  • 2677 Views
  • 6 replies
  • 0 likes
  • 2677 Views
  • 6 replies
  • 0 likes

Solved!! Spotify App on android tablet ERROR

I have a problem for more than two months ago, when the last 4 updates for android was released Spotify stopped working on my tablet and so far have not been able to fix it To be specific it is installed and when running it opens for one second and c...

  • Casual Listener
  • I have a problem for more than two months ago, when the last 4 updates for android was released Spotify stopped working on my tablet and so far have not been able to fix it To be specific it is i...
  • Samael_
  • Casual Listener
  • 1388 Views
  • 2 replies
  • 0 likes
  • Android
    App
    Error
    Fix
    google play
    Spotify
    tablet
  • 1388 Views
  • 2 replies
  • 0 likes

Always downloading music

So like in my previous post http://community.spotify.com/t5/Help-Android/Always-downloading-music/m-p/837415#M30925 now it become even worse. Now music downloads everytime i unlock my screen every 10-30 mins (not all songs,but from 3 to 20) its nothi...

  • Music Fan
  • So like in my previous post http://community.spotify.com/t5/Help-Android/Always-downloading-music/m-p/837415#M30925 now it become even worse. Now music downloads everytime i unlock my screen eve...
  • LTMendarynas7
  • Music Fan
  • 1356 Views
  • 5 replies
  • 0 likes
  • 1356 Views
  • 5 replies
  • 0 likes

Bug: Android version shows Playlist Folder which doesn't exist anymore - no way to delete it

All Playlist Folders are deleted and don't show in www interface and in stand-alone app. There's one Playlist Folder shown in android app (on any android phone where I login to Spotify) and cannot be deleted. Playlists created inside this Playlist Fo...

  • Newbie
  • All Playlist Folders are deleted and don't show in www interface and in stand-alone app. There's one Playlist Folder shown in android app (on any android phone where I login to Spotify) and cannot be...
  • Daniel
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Solved!! Stream Music from your Android Device to a PC/Mac?

Hey, following situation: 1. Configuration: My Windows 7 PC is connected via HDMI to my AV Receiver (Denon AVR 1311). My TV works as the screen for my PC. The PC is connected via WLAN to the internet. Right now I use the Spotify Desktop program on my...

  • Regular
  • Hey, following situation:   1. Configuration: My Windows 7 PC is connected via HDMI to my AV Receiver (Denon AVR 1311). My TV works as the screen for my PC. The PC is connected via WLAN to t...
  • Daniel
  • Community Legend
  • 15147 Views
  • 5 replies
  • 0 likes
  • 15147 Views
  • 5 replies
  • 0 likes

No Radio option on Spotify app for Android

I just recently switched from an iphone to the galaxy s5 and I immediately downloaded Spotify. The first thing I noticed is that when I went to start up the app for the first time, there was no option for Radio on my phone. I also pay every month for...

  • Casual Listener
  • I just recently switched from an iphone to the galaxy s5 and I immediately downloaded Spotify. The first thing I noticed is that when I went to start up the app for the first time, there was no optio...
  • Daniel
  • Community Legend
  • 436 Views
  • 5 replies
  • 0 likes
  • 436 Views
  • 5 replies
  • 0 likes

"Unfortunately, Spotify has stopped."

All i get when i try to start Spotify is a black screen with the Spotify logo and three small grey bars in the top left hand corner. The message ""Unfortunately, Spotify has stopped." then comes up with a report or ok box. Nothing happens. I've tried...

  • Roadie
  • All i get when i try to start Spotify is a black screen with the Spotify logo and three small grey bars in the top left hand corner. The message ""Unfortunately, Spotify has stopped." then comes...
  • Daniel
  • Community Legend
  • 1047 Views
  • 1 replies
  • 0 likes
  • 1047 Views
  • 1 replies
  • 0 likes

Solved!! Downloaded Playlist doesnt play all songs in Offline mode - Just some

I have a Spotify Premium Account and downloaded my favorite playlists to my smartphone (Samsung S5) to listen to them offline (60 GB space on SD card, 50 GB free) to not cause any more costs. One playlist contains about 230 songs and they look like t...

  • Regular
  • I have a Spotify Premium Account and downloaded my favorite playlists to my smartphone (Samsung S5) to listen to them offline (60 GB space on SD card, 50 GB free) to not cause any more costs. One pla...
  • HansOkuChui
  • Regular
  • 3240 Views
  • 14 replies
  • 1 likes
  • Android 4.4.2
    Download
    offline playlist
  • 3240 Views
  • 14 replies
  • 1 likes

Spotify keeps crashing on my Note 2

When I try to open spotify on my note 2 a message pops up saying it has quit working...WTF

  • Casual Listener
  • When I try to open spotify on my note 2 a message pops up saying it has quit working...WTF
  • Daniel
  • Community Legend
  • 475 Views
  • 3 replies
  • 0 likes
  • 475 Views
  • 3 replies
  • 0 likes

Android 5 lock screen controls.

This is more just a post to ensure the devs are aware... Currently, in Android L/5, notifications are displayed now instead of the lockscreen controls. This means that lockscreen controls aren't displayed for the Spotify app on Android L. The followi...

  • Community Legend
  • This is more just a post to ensure the devs are aware...   Currently, in Android L/5, notifications are displayed now instead of the lockscreen controls.   This means that lockscree...
  • Liam
  • Community Legend
  • 1957 Views
  • 1 replies
  • 4 likes
  • 1957 Views
  • 1 replies
  • 4 likes

Latest version Spotify Android keeps crashing!

Recently I've noticed that Spotify keeps crashing on Android, It doesn't matter if I'm in an online playlist or an offline synced one. It suddenly stops playing and I need to force it tio stop from my Android settings menu. I'm on Android 4.4.2 and S...

  • Music Fan
  • Recently I've noticed that Spotify keeps crashing on Android, It doesn't matter if I'm in an online playlist or an offline synced one. It suddenly stops playing and I need to force it tio stop from...
  • bulawebs
  • Casual Listener
  • 7111 Views
  • 13 replies
  • 5 likes
  • 7111 Views
  • 13 replies
  • 5 likes

Respond to messages on mobile app?

Is it possible to respond to messages using the mobile app? I can respond when using my computer but see no option to reply on my mobile app. Any help would be much appreciated.

  • Casual Listener
  • Is it possible to respond to messages using the mobile app?  I can respond when using my computer but see no option to reply on my mobile app.   Any help would be much appreciated.
  • jmangel
  • Casual Listener
  • 7148 Views
  • 5 replies
  • 3 likes
  • 7148 Views
  • 5 replies
  • 3 likes

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