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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4258 Views

0 replies

6 likes

  • 4258 Views
  • 0 replies
  • 6 likes

offline mode on android

i am having trouble with playing my playlists offline. everytime i hit available offline it say waiting for download. help plz.

Casual Listener

i am having trouble with playing my playlists offline. everytime i hit available offline it say waiting for download. help plz.

frank7

Casual Listener

323 Views

2 replies

0 likes

  • 323 Views
  • 2 replies
  • 0 likes

Playback stops at random

Spotify stops playback at random. This used to happen less frequently in the past, but now it does it at random intervals between 5 seconds and 1 minute or so. The issue only seems to occur while I'm walking outside with my device in hand or in a poc...

Newbie

Spotify stops playback at random. This used to happen less frequently in the past, but now it does it at random intervals between 5 seconds and 1 minute or so. The issue only seems to occur...

364 Views

0 replies

2 likes

  • 364 Views
  • 0 replies
  • 2 likes

Solved!! Playing local files on phone (android)

The Problem! My phone will not download or play local files from my laptop on my phone. 1. All my Local files play in spotify on my laptop.2. When I press the available offline button in my playlist with local files in it. It says " waiting to downlo...

Casual Listener

The Problem!  My phone will not download or play local files from my laptop on my phone.   1. All my Local files play in spotify on my laptop. 2. When I press the available of...

Egner01

Casual Listener

913 Views

4 replies

0 likes

  • 913 Views
  • 4 replies
  • 0 likes

[Android][Other] [Bug] Available connections for Cast without ChromeCast device.

Hi, yesterday I was walking through the street listening some music on my cellphone, suddenly I see the option "Connections availables" , I clicked the button, and I see "Cast" as available connection, it's very weird, because I don't have a chrome c...

Casual Listener

Hi, yesterday I was walking through the street listening some music on my cellphone, suddenly I see the option "Connections availables" , I clicked the button, and I see "Cast" as available connectio...

Daniel

Community Legend

881 Views

2 replies

0 likes

Android
Other
  • 881 Views
  • 2 replies
  • 0 likes

Solved!! Why can't I rearrange my playlist

I used to be able to change the order of songs in my playlists. I.e move a song from the top to the middle, middle to top etc. This was on my iPhone. Now I use android its not letting me. Its also not letting me on the webplayer on windows PC.What do...

Newbie

I used to be able to change the order of songs in my playlists. I.e move a song from the top to the middle, middle to top etc. This was on my iPhone. Now I use android its not letting me. Its also no...

Daniel

Community Legend

752 Views

1 replies

0 likes

  • 752 Views
  • 1 replies
  • 0 likes

can´t log in

Here is the case I use to log in to spotify trough facebook. My facebook web got converted into bussiness and the migration never finished.I want to resset my premium spotify password without going trough facebook Can anybody help Thank you Guillermo

Casual Listener

Here is the case   I use to log in to spotify trough facebook.   My facebook web got converted into bussiness and the migration never finished. I want to resset my premium spotify pass...

Daniel

Community Legend

342 Views

3 replies

0 likes

  • 342 Views
  • 3 replies
  • 0 likes

spotify does not start on my cell

since the last update of Spotify does not start the program on my phone. And I've already uninstalled several times and nothing works.

Visitor

since the last update of Spotify does not start the program on my phone. And I've already uninstalled several times and nothing works.

Daniel

Community Legend

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Faulty "No internet connection" message [Android samsung galaxy S5]

Alright, from the top About two weeks ago, Spotify on my phone started messing up. About 80% of the time, the app doesn't get any internet connection, even though every other app on the device has internet connection. It all started with not being ab...

Newbie

Alright, from the top   About two weeks ago, Spotify on my phone started messing up. About 80% of the time, the app doesn't get any internet connection, even though every other app on the devi...

xRile

Newbie

1563 Views

2 replies

3 likes

  • 1563 Views
  • 2 replies
  • 3 likes

Only play in shuffle mode with android tablet

Hello, as I wrote in Subject I've tried to install Spotify on my android tablet (model mid-A13 with 4.0.4 version) but I can only play in shuffle mode... on Spotify website is written that I could play the songs I like, maybe I've made something wron...

Casual Listener

Hello,   as I wrote in Subject I've tried to install Spotify on my android tablet (model mid-A13 with 4.0.4 version) but I can only play in shuffle mode... on  Spotify website is writte...

isaackvladimir

Newbie

4157 Views

10 replies

1 likes

  • 4157 Views
  • 10 replies
  • 1 likes

Suscripción

Ayer pague con mi tarjeta y dijo que era problema de mi banco. Pero aun asi me hicieron el cobro y no tengo todavia el premium

Newbie

Ayer pague con mi tarjeta y dijo que era problema de mi banco. Pero aun asi me hicieron el cobro y no tengo todavia el premium

driveflanger

Community Legend

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

I paid for premium but I'm still on free

Hello I paid for premium but it didn't work also tried logging off and un installed the app but it didn't work what information is required to get my premium?

Regular

Hello I paid for premium but it didn't work also tried logging off and un installed the app but it didn't work what information is required to get my premium?

Vanalgo2000

Regular

1383 Views

18 replies

0 likes

  • 1383 Views
  • 18 replies
  • 0 likes

my Spotify premium doesn't work.

I paid the premium 3 hours ago and not my premium program not entered since restarted the application and nothing has changed. Solve my problem. I'm from Brazil.

Newbie

I paid the premium 3 hours ago and not my premium program not entered since restarted the application and nothing has changed. Solve my problem. I'm from Brazil.

Daniel

Community Legend

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

lockscreen control

Hi,Earlier it was possible to controll spotify via lockscreen. But somehow something Changed and i cant controll it anymore. Has someone experience with the settings?

Newbie

Hi, Earlier it was possible to controll spotify via lockscreen. But somehow something Changed and i cant controll it anymore. Has someone experience with the settings?

Daniel

Community Legend

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Android phone cant play from spotify

Hi! I cant play music from spotify when connected to wifi, ive tried downloading it again and all those things, i havent been able to play from wifi for like a year.Hope you can help?

Newbie

Hi! I cant play music from spotify when connected to wifi, ive tried downloading it again and all those things, i havent been able to play from wifi for like a year. Hope you can help?

Daniel

Community Legend

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Error emisora radio

Desde hace unos días me sale error al cargar las emisoras de radio por ejemplo jazz, blues, clasica

Visitor

Desde hace unos días me sale error al cargar las emisoras de radio por ejemplo jazz, blues, clasica

Adam_B

Spotify

1287 Views

14 replies

0 likes

  • 1287 Views
  • 14 replies
  • 0 likes

Spotify doesnt work correctly. after 2 mins stop

Hello: I have a bad issues with my Cell phonne, usually the songs dont play continuos after 2 mins. I saw that in mi cel Phonne but in the Tablet works perfect.The other problems is working without internet, the same problems, the songs works correct...

Casual Listener

Hello:   I have a bad issues with my Cell phonne, usually the songs dont play continuos after 2 mins.  I saw that in mi cel Phonne but  in the Tablet works perfect. The other probl...

Daniel

Community Legend

524 Views

2 replies

0 likes

  • 524 Views
  • 2 replies
  • 0 likes

Volume Adjuster Missing

I'm running the newest version of Spotify available on my Galaxy s4.A few updates ago, the volume adjuster inside spotify running the mobile app disappeared. It used to show up when a song started at the bottom of the screen. Has anyone else noticed ...

Casual Listener

I'm running the newest version of Spotify available on my Galaxy s4. A few updates ago, the volume adjuster inside spotify running the mobile app disappeared.  It used to show up when a song ...

user-removed

Not applicable

576 Views

1 replies

0 likes

Android
Galaxy S4
volume
  • 576 Views
  • 1 replies
  • 0 likes

Solved!! Problem to download playlist

Hello, i don't know why but i can´t download the playlist to my SD, it just download to internal memory of my Android and i can't found the place to set up the directory to save it on SD instead of internal memory of my Android.Can someone help me pl...

Casual Listener

Hello, i don't know why but i can´t download the playlist to my SD, it just download to internal memory of my Android and i can't found the place to set up the directory to save it on SD instead of i...

Daniel

Community Legend

644 Views

3 replies

0 likes

  • 644 Views
  • 3 replies
  • 0 likes

Solved!! Offline mode

When I put my spotify in offline mode (I have premium), have cellular data and WiFi turned off, it still plays the following songs in an album which I have not saved or downloaded for offline listening. Anyone know why or how this is?

Newbie

When I put my spotify in offline mode (I have premium), have cellular data and WiFi turned off, it still plays the following songs in an album which I have not saved or downloaded for offline listeni...

Daniel

Community Legend

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Lockscreen wallpaper remains

Hi, I have a Nexus 6 with Android 5.0.1 and Spotify 1.9.0.1273 When I close Spotify the latest album cover of the song I was listening remains as the lockscreen wallpaper. Is anybody else having this issue? Thanks, David

Casual Listener

Hi,   I have a Nexus 6 with Android 5.0.1 and Spotify 1.9.0.1273 When I close Spotify the latest album cover of the song I was listening remains as the lockscreen wallpaper. Is anybody els...

benjamonio

Newbie

2299 Views

5 replies

0 likes

  • 2299 Views
  • 5 replies
  • 0 likes