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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

2137 Views

0 replies

6 likes

  • 2137 Views
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  • 6 likes

Song stop playing randomly

Hello,Ive been having this problem for over a week now. I dont know if the app upgrade is defective but spotify will stop randomly on my android when Im trying to listen to music. I tried reinstalling the app and that did not fix the problem.Hope you...

Newbie

Hello, Ive been having this problem for over a week now. I dont know if the app upgrade is defective but spotify will stop randomly on my android when Im trying to listen to music. I tried reinsta...

445 Views

0 replies

0 likes

  • 445 Views
  • 0 replies
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[Android 4.1.2] My "Starred" playlist keeps removing files from offline mode

Almost everytime I start Spotify on my phone, my "Starred" playlist keeps synchronization info (tracks), but tends to display some (well... 432 at the moment) of the tracks on it as not available offline. Then, when I connect to the Internet, it atte...

Regular

Almost everytime I start Spotify on my phone, my "Starred" playlist keeps synchronization info (tracks), but tends to display some (well... 432 at the moment) of the tracks on it as not available off...

458 Views

0 replies

0 likes

Android
Android 4.1.2
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Solved!! Spotify will NOT detect my WiFi

This is so frustrating, I don't know if you all are working on the program or not but I have NOT been able to use my Spotify application due to the fact that it will not detect my WiFi. It is not my WiFi's fault, all other applications detect it. It ...

Music Fan

This is so frustrating, I don't know if you all are working on the program or not but I have NOT been able to use my Spotify application due to the fact that it will not detect my WiFi. It is not my ...

user-removed

Not applicable

22776 Views

13 replies

0 likes

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  • 13 replies
  • 0 likes

Local Files Won't Show in Mobile Playlist

Okay: 1. I recently purchased an new album that is not on spotify. 2. I uploaded this album to Spotify on my latop, and it plays well there and is usable. 3. I went to play the album on my android phone and I can see the playlist which says it has th...

Newbie

Okay:   1. I recently purchased an new album that is not on spotify. 2. I uploaded this album to Spotify on my latop, and it plays well there and is usable. 3. I went to play the album o...

mike02x2

Casual Listener

4187 Views

5 replies

2 likes

Android
Help
local files
  • 4187 Views
  • 5 replies
  • 2 likes

download music in an external usb drive (android)

how can i download the music in an external usb drive and play offline?thanks

Newbie

how can i download the music in an external usb drive and play offline? thanks  

Daniel

Community Legend

868 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Songs stuttering with weird noise

This problem is driving me crazy, I could use some help When using Spotify on my Android Phone (LG G3) playback suffers random stuttering that sounds like digital noise (I don't know what to call it) for a brief moment, like if the file was corrupted...

Regular

This problem is driving me crazy, I could use some help    When using Spotify on my Android Phone (LG G3) playback suffers random stuttering that sounds like digital noise (I do...

blaszergling

Regular

6240 Views

2 replies

0 likes

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Online in home wifi

hy guys, When I connect to the home wifi my premium account doesn't get any internet connection. does anyone know what I have to do? My brother has the same account on his phone but his is always able to connect. When I use the mobile data, the accou...

Newbie

hy guys,   When I connect to the home wifi my premium account doesn't get any internet connection. does anyone know what I have to do? My brother has the same account on his phone but his is a...

Daniel

Community Legend

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
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I followed the instructions on how to store music to SD card, only its not storing. HELP!??

I've followed the instructions in the help section and I still can't get my offline music to store to SD card. Please advise.. I have MotoE on Verizon with 32 gig open SD card.

Newbie

I've followed the instructions in the help section and I still can't get my offline music to store to SD card. Please advise.. I have MotoE on Verizon with 32 gig open SD card.

Daniel

Community Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
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Kitkat default Storage analyser treats cache on external SD card as Internal Storage

Hi, I know that Spotify saves offline music to my SD Card, using external file managers the cache is correctly detected in external SD, however the kitkat default storage analyser reports cache to be stored as internal file storage. I have tested thi...

Music Fan

Hi, I know that Spotify saves offline music to my SD Card, using external file managers the cache is correctly detected in external SD, however the kitkat default storage analyser reports cache to be...

Daniel

Community Legend

578 Views

4 replies

0 likes

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  • 4 replies
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Solved!! DSP Manager fails on certain artists (weird!)

Dear all I use Cyanogenmod 12 on my Samsung Galaxy Note 3. DSP manager never failed me yet, but now I am trying to listen to Arms and Sleepers - Swim and if I stream the audio, DSP manager works fine. But if I download the album and then play it, DSP...

Casual Listener

Dear all   I use Cyanogenmod 12 on my Samsung Galaxy Note 3. DSP manager never failed me yet, but now I am trying to listen to Arms and Sleepers - Swim and if I stream the audio, DSP manager w...

meanrat

Casual Listener

992 Views

4 replies

0 likes

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Samsung Galaxy S6 - Spotify stuck at logging in screen.

It won't work for any account I try logging into. Even if I'm not connected to the internet or anything it still just stays stuck at logging in. I've tried:-clearing data/cache, force stopping and uninstalling, resetting my phone and then reinstallin...

Casual Listener

It won't work for any account I try logging into. Even if I'm not connected to the internet or anything it still just stays stuck at logging in.   I've tried: -clearing data/cache, force stop...

Daniel

Community Legend

642 Views

3 replies

0 likes

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  • 3 replies
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Changed fine - no account

Had to change my broken s6. Replacement done has no details of my account or playlist so or previously played music. What do I do?

Visitor

Had to change my broken s6. Replacement done has no details of my account or playlist so or previously played music. What do I do?

Daniel

Community Legend

337 Views

1 replies

0 likes

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Spotify is constantly crashing when using other apps in parallel on Android

HelloIt's quite frustrating to use Spotify. When i have it running in the background and switch to Chrome, or really any other app, it happens very often, that Spotify crashes. With that, I mean, that music stops and I have to start it again.What can...

Casual Listener

Hello It's quite frustrating to use Spotify. When i have it running in the background and switch to Chrome, or really any other app, it happens very often, that Spotify crashes. With that, I mean,...

Daniel

Community Legend

1344 Views

3 replies

0 likes

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[Android] Local Files doesn't exist

Hello,I followed the instructions on how to find Local Files from my phone, and the playlist titled 'Local Files' does not appear at all.To reproduce the issue: click the menu button-->your music-->playlistsLook for 'Local Files'I have scanned all An...

Newbie

Hello, I followed the instructions on how to find Local Files from my phone, and the playlist titled 'Local Files' does not appear at all. To reproduce the issue: click the menu button-->you...

Daniel

Community Legend

385 Views

2 replies

0 likes

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Re: Howto: Recover your own playlist(s)

No, I want to know how to get Spotify on screen. There must be some correct way. I haven't lost any playlists, obvious from my Android, and what I was playing before I came on to the Community was Discover Weekly. All there.

Casual Listener

  No, I want to know how to get Spotify on screen.  There must be some correct way.   I haven't lost any playlists, obvious from my Android, and what I was playing before I came on ...

Daniel

Community Legend

2274 Views

1 replies

0 likes

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  • 1 replies
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Can't go online if using wifi

Hey there, I got a premium account and I log in via facebook. I got a htc mini 2. My problem is that when I'm at home I can not go online while my wifi is turned on. I can go online when I use my mobile date though. Anyone has had the same problem an...

Newbie

Hey there, I got a premium account and I log in via facebook. I got a htc mini 2. My problem is that when I'm at home I can not go online while my wifi is turned on. I can go online when I use my mob...

Daniel

Community Legend

426 Views

2 replies

0 likes

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Can't access my account or play please help

Various issues. First told me had 2 acc. So got into the right one then said offline won't play and to reinstall. I did and not can't get in this time so try reset password says link not valid. Shows offline even when. Connected to WiFi. Can't find a...

Visitor

Various issues. First told me had 2 acc. So got into the right one then said offline won't play and to reinstall. I did and not can't get in this time so try reset password says link not valid. Shows...

Daniel

Community Legend

382 Views

1 replies

0 likes

Spotify
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Sperrbildschirm

Ich habe ständig den letzten Interpreten in meinem Sperrbildschirm. Spotify ist komplett beendet. Wie kann das abgestellt werden? ?

Newbie

Ich habe ständig den letzten Interpreten in meinem Sperrbildschirm. Spotify ist komplett beendet. Wie kann das abgestellt werden? ?

Daniel

Community Legend

512 Views

1 replies

0 likes

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Changed fone - lost account

HiI dropped my new S6 fone and had to get a replacement. My replacement wont recognise that I have a premium account and so has none of my saved playlists or tunes. Any ideas what I need to do next?

Visitor

Hi I dropped my new S6 fone and had to get a replacement.  My replacement wont recognise that I have a premium account and so has none of my saved playlists or tunes.  Any ideas what I nee...

driveflanger

Community Legend

285 Views

1 replies

0 likes

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[Android][Other] Android Auto polish

As a new user to Android Auto, I'm a bit disappointed with a few things the Spotify app is missing. I'm unable to see all of my playlists, only the top 10 or soI'm unable to see any track lists in a playlist to find a song (though Spotify on CarPlay ...

Newbie

As a new user to Android Auto, I'm a bit disappointed with a few things the Spotify app is missing.   I'm unable to see all of my playlists, only the top 10 or so I'm unable to see any track...

Nolegrl88

Roadie

1240 Views

3 replies

0 likes

Android
Other
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