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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4373 Views

0 replies

6 likes

  • 4373 Views
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Sorting order Android VS Desktop

Why is the sorting order when sorting on (for example) song/title different for android and desktop version? The desktop does:( A B C D ... Z Android does:A B C D ... Z ( Non alphabet chars are sort different on both devices.

Regular

Why is the sorting order when sorting on (for example) song/title different for android and desktop version?   The desktop does: ( A B C D ... Z   Android does: A B C D ... Z ( &nbsp...

Daniel

Community Legend

454 Views

1 replies

0 likes

Android
Desktop
Sorting Options
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  • 1 replies
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I need help ASAP

Please please help!!I applied for the prenium 30day free trial and its coming up to the last day on the 3rd of October. I cannot remember my password to save my life! I asked it to reset the password but i clicked on it and it said that It had expire...

Newbie

Please please help!! I applied for the prenium 30day free trial and its coming up to the last day on the 3rd of October.  I cannot remember my password to save my life! I asked it to reset the ...

Daniel

Community Legend

258 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Locked In

I want to delete my account and conveniently there is no help number. I feel locked in and I'm going crazy trying to figure this out. I will warn others about being trapped into Spotify once you create an account. Any help is appreciated here since S...

Visitor

I want to delete my account and conveniently there is no help number. I feel locked in and I'm going crazy trying to figure this out. I will warn others about being trapped into Spotify once you crea...

Daniel

Community Legend

220 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Unsaves albums

for some reason i can save some albums and not others. it shows it as saved but if i exit the app i have to resave the album. but its totally hit or miss. its getting pretty annoying. any thoughts would be awesome. thanks!

Casual Listener

for some reason i can save some albums and not others. it shows it as saved but if i exit the app i have to resave the album. but its totally hit or miss. its getting pretty annoying. any thoughts wo...

Daniel

Community Legend

385 Views

3 replies

0 likes

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How to differentiate between all three android devices?

Hi there, I just struggle with the device management right now.I need to remove one of my three offline devices to add a new one.Unfortunately I only have android devices so I can't see the specific devices and this sucks!Has anyone here an idea how ...

Casual Listener

Hi there,   I just struggle with the device management right now. I need to remove one of my three offline devices to add a new one. Unfortunately I only have android devices so I can't see ...

eisflower

Casual Listener

287 Views

2 replies

0 likes

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[Android]Increase notification's album cover resolution.

Increase the quality of the album cover you can see whitin the spotify's notification where you can also change the songs. At this moment it look pixelated which is not nice

Gig Goer

Increase the quality of the album cover you can see whitin the spotify's notification where you can also change the songs. At this moment it look pixelated which is not nice 😕

C7pher

Casual Listener

1128 Views

11 replies

2 likes

Android
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Solved!! Adding Songs from phone memory to a Spotify Playlist

Hello!Sorry to bother, but I was wondering if on the phone (A Samsung S4) was possible to add the song that I have saved on it into a Spotify playlist. Since on the pc I can do that, I can't really find a way to do the same thing on the Android thing...

Casual Listener

Hello! Sorry to bother, but I was wondering if on the phone (A Samsung S4) was possible to add the song that I have saved on it into a Spotify playlist. Since on the pc I can do that, I can't really...

Daniel

Community Legend

22635 Views

3 replies

0 likes

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spotify discontinued support to upload and streaming of local files with newst version

I loved this feature before so I don't understand why it has been discontinued!? It used to make Spotify my universal music app by combining the huge spotify library with my own music. Here is the email I got from support:"Hello, Thanks for getting b...

Visitor

I loved this feature before so I don't understand why it has been discontinued!? It used to make Spotify my universal music app by combining the huge spotify library with my own music.   Here ...

user-removed

Not applicable

857 Views

6 replies

2 likes

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  • 6 replies
  • 2 likes

Registro de actividad

No sé si si soy yo sola pero no se me ve el registro de actividad en facebook y no puedo ver lo que mis amigos escuchan, llevo casi quince días y nadie me da una solución, ni facebook ni spotify.

Casual Listener

No sé si si soy yo sola pero no se me ve el registro de actividad en facebook y no puedo ver lo que mis amigos escuchan, llevo casi quince días y nadie me da una solución, ni facebook ni spotify.

Daniel

Community Legend

7423 Views

3 replies

1 likes

Facebook
registro de actividad
  • 7423 Views
  • 3 replies
  • 1 likes

Song stop playing randomly

Hello,Ive been having this problem for over a week now. I dont know if the app upgrade is defective but spotify will stop randomly on my android when Im trying to listen to music. I tried reinstalling the app and that did not fix the problem.Hope you...

Newbie

Hello, Ive been having this problem for over a week now. I dont know if the app upgrade is defective but spotify will stop randomly on my android when Im trying to listen to music. I tried reinsta...

448 Views

0 replies

0 likes

  • 448 Views
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[Android 4.1.2] My "Starred" playlist keeps removing files from offline mode

Almost everytime I start Spotify on my phone, my "Starred" playlist keeps synchronization info (tracks), but tends to display some (well... 432 at the moment) of the tracks on it as not available offline. Then, when I connect to the Internet, it atte...

Regular

Almost everytime I start Spotify on my phone, my "Starred" playlist keeps synchronization info (tracks), but tends to display some (well... 432 at the moment) of the tracks on it as not available off...

465 Views

0 replies

0 likes

Android
Android 4.1.2
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Solved!! Spotify will NOT detect my WiFi

This is so frustrating, I don't know if you all are working on the program or not but I have NOT been able to use my Spotify application due to the fact that it will not detect my WiFi. It is not my WiFi's fault, all other applications detect it. It ...

Music Fan

This is so frustrating, I don't know if you all are working on the program or not but I have NOT been able to use my Spotify application due to the fact that it will not detect my WiFi. It is not my ...

user-removed

Not applicable

22849 Views

13 replies

0 likes

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Local Files Won't Show in Mobile Playlist

Okay: 1. I recently purchased an new album that is not on spotify. 2. I uploaded this album to Spotify on my latop, and it plays well there and is usable. 3. I went to play the album on my android phone and I can see the playlist which says it has th...

Newbie

Okay:   1. I recently purchased an new album that is not on spotify. 2. I uploaded this album to Spotify on my latop, and it plays well there and is usable. 3. I went to play the album o...

mike02x2

Casual Listener

4205 Views

5 replies

2 likes

Android
Help
local files
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download music in an external usb drive (android)

how can i download the music in an external usb drive and play offline?thanks

Newbie

how can i download the music in an external usb drive and play offline? thanks  

Daniel

Community Legend

872 Views

1 replies

0 likes

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Solved!! Songs stuttering with weird noise

This problem is driving me crazy, I could use some help When using Spotify on my Android Phone (LG G3) playback suffers random stuttering that sounds like digital noise (I don't know what to call it) for a brief moment, like if the file was corrupted...

Regular

This problem is driving me crazy, I could use some help    When using Spotify on my Android Phone (LG G3) playback suffers random stuttering that sounds like digital noise (I do...

blaszergling

Regular

6248 Views

2 replies

0 likes

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Online in home wifi

hy guys, When I connect to the home wifi my premium account doesn't get any internet connection. does anyone know what I have to do? My brother has the same account on his phone but his is always able to connect. When I use the mobile data, the accou...

Newbie

hy guys,   When I connect to the home wifi my premium account doesn't get any internet connection. does anyone know what I have to do? My brother has the same account on his phone but his is a...

Daniel

Community Legend

377 Views

1 replies

0 likes

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I followed the instructions on how to store music to SD card, only its not storing. HELP!??

I've followed the instructions in the help section and I still can't get my offline music to store to SD card. Please advise.. I have MotoE on Verizon with 32 gig open SD card.

Newbie

I've followed the instructions in the help section and I still can't get my offline music to store to SD card. Please advise.. I have MotoE on Verizon with 32 gig open SD card.

Daniel

Community Legend

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes