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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375462 Views

541 replies

34 likes

Account
Free
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7527 Views

0 replies

7 likes

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Spotify app is just not working

Hi, god only knows how many times I've been trying to get help with this: the spotify app is just stops running as soon as I leave the app to do something else on my phone. Which means that I have to have spotify open constantly on my screen. This is...

Casual Listener

Hi, god only knows how many times I've been trying to get help with this: the spotify app is just stops running as soon as I leave the app to do something else on my phone. Which means that I have to...

486 Views

0 replies

0 likes

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offline filter mod - no function

Hello,iam using Premium and i want to hear my offline music.In fact the offline filter does not work.So for example when i want to hear my offline albums and i make the offline filter on there are albums which i dont have downloaded. The albums are o...

Casual Listener

Hello, iam using Premium and i want to hear my offline music. In fact the offline filter does not work. So for example when i want to hear my offline albums and i make the offline filter on ther...

keyronimo

Casual Listener

729 Views

3 replies

0 likes

Premium
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Spotify playing without sound

I have a moto g 2nd gen, when i lock the screen, while playing a song or a playlist, after a few minute the app stops playing but when i go look in spotify he shows me that the song is playing, i have no idea what to do

Newbie

I have a moto g 2nd gen, when i lock the screen, while playing a song or a playlist, after a few minute the app stops playing but when i go look in spotify he shows me that the song is playing, i hav...

382 Views

0 replies

0 likes

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Why does spotify require port forwarding

Every streaming service I use or have used, whether music or podcast just works with wifi, period. With many back and forths with tech they are saying I must not only open a particular port but I must open a set of ip ranges. My router does not suppo...

Regular

Every streaming service I use or have used, whether music or podcast just works with wifi, period.  With many back and forths with tech they are saying I must not only open a particular port but...

ghostkey

Regular

10722 Views

2 replies

1 likes

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  • 2 replies
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I cannot listen to song spotify:track:5DEBUNlAGL394H3ioYRABS - it seems empty

Hello I happen to like song spotify:track:5DEBUNlAGL394H3ioYRABS ("El guardián de tu piel - Acústico"), but whenever I try to listen to it, nothing sounds. The progress bar measuring the track time is counting, but nothing sounds. It is like the song...

Casual Listener

Hello   I happen to like song spotify:track:5DEBUNlAGL394H3ioYRABS ("El guardián de tu piel - Acústico"), but whenever I try to listen to it, nothing sounds. The progress bar measuri...

566 Views

0 replies

0 likes

Blank
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Solved!! (Solved) Screen Wake When Skipping Songs

I'm trying to figure out if this is a "feature" or not as I can't find any info on this. When I'm connected via Bluetooth and skip a song with the steering wheel controls it wakes the screen which causes increased battery drain. On Pandora the screen...

Regular

I'm trying to figure out if this is a "feature" or not as I can't find any info on this. When I'm connected via Bluetooth and skip a song with the steering wheel controls it wakes the screen which ca...

tckssjmy

Regular

5924 Views

7 replies

0 likes

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All music has undownloaded and has been waiting to download despite being conected to wifi

Music has all been undownloaded and grey and been waiting to download despite being connected to Wi-Fi. Problem has lasted for over 24 hours now and I checked my premium status and said my next payment not until end of the month. My card has expired ...

Casual Listener

Music has all been undownloaded and grey and been waiting to download despite being connected to Wi-Fi. Problem has lasted for over 24 hours now and I checked my premium status and said my next payme...

nzsam20

Casual Listener

452 Views

2 replies

0 likes

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all songs some artists and everything past 'T' has disappeared

all my songs have gone!! well, apart from one playlist (the other playlists are still there but there are no songs available offline altough I can't remember what was available). Most of the artists are still there but a lot have gone and I have noth...

Casual Listener

all my songs have gone!! well, apart from one playlist (the other playlists are still there but there are no songs available offline altough I can't remember what was available). Most of the artists ...

252 Views

0 replies

0 likes

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BT and Ford Sync

First time poster. I have had a Windows Phone for 3 years and now have a Samsung S6 Edge. Every time I get in my car now that the phone is paired it starts playing a song on Spotify. I have turned off auto play in Sync. It was the same behavior on th...

Casual Listener

First time poster. I have had a Windows Phone for 3 years and now have a Samsung S6 Edge. Every time I get in my car now that the phone is paired it starts playing a song on Spotify. I have turned of...

Splintor13

Casual Listener

329 Views

1 replies

0 likes

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HTC One M8 - Anddroid Lollipop, can't log on

Cannot log on my Spotify app on my HTC One M8. Tried uninstalling, rebooting, reinstalling (several times). Tried logging in with both Facebook and username+password. My Spotify works fine on Windows 10 devices.

Visitor

Cannot log on my Spotify app on my HTC One M8. Tried uninstalling, rebooting, reinstalling (several times). Tried logging in with both Facebook and username+password. My Spotify works fine on Windows...

279 Views

0 replies

0 likes

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Unable to see my starred playlist on my phone

Hi, since i updated my spotify app to latest version, im not able to see starred playlist on my phone. playlist works fine on my PC and MAC. Phone mode: HTC one M8 Spotify version: 3.8.0.800 Thanks, zhoti

Casual Listener

Hi,   since i updated my spotify app to latest version, im not able to see starred playlist on my phone. playlist works fine on my PC and MAC.   Phone mode: HTC one M8  Spotify ve...

284 Views

0 replies

0 likes

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Spotify no longer in Google Play?

I have been trying to find out why I can no longer get Spotify for my Samsung S3. I uninstalled, due to being unable to log on cause it was in Offline Mode? I was confused. Now I can't find in Google Play and online, it says that the Browser isn't su...

Casual Listener

I have been trying to find out why I can no longer get Spotify for my Samsung S3. I uninstalled, due to being unable to log on cause it was in Offline Mode? I was confused. Now I can't find in Google...

Daniel

Community Legend

572 Views

5 replies

0 likes

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[Android 4.1.2] My "Starred" playlist keeps removing files from offline mode

Almost everytime I start Spotify on my phone, my "Starred" playlist keeps synchronization info (tracks), but tends to display some of the tracks on it as not available offline. Then, when I connect to the Internet, it attempts to download them again....

Regular

Almost everytime I start Spotify on my phone, my "Starred" playlist keeps synchronization info (tracks), but tends to display some of the tracks on it as not available offline. Then, when I conn...

vhailor303

Regular

390 Views

2 replies

0 likes

  • 390 Views
  • 2 replies
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Problemas premium

Soy premium he tenido que borrar e instalar la app 3 veces y continuo sin que me aparezca , podéis darme una solución ya hice todas las q constan en la ayuda.

Newbie

Soy premium he tenido que borrar e instalar la app 3 veces y continuo sin que me aparezca , podéis darme una solución ya hice todas las q constan en la ayuda.

266 Views

0 replies

0 likes

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Downloading Songs

My Spotify is premuim but when I click offline mode it says its waiting to be downloaded on my Nexus 6, and the thing is it was downloaded before it just undownloaded a few hours ago, what's going on?

Newbie

My Spotify is premuim but when I click offline mode it says its waiting to be downloaded on my Nexus 6, and the thing is it was downloaded before it just undownloaded a few hours ago, what's going on?

camillo75

Community Legend

293 Views

1 replies

0 likes

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  • 1 replies
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My music

Hi everyone! I can't save new songs into my music... Is there a limit to it too?

Visitor

Hi everyone! I can't save new songs into my music... Is there a limit to it too?

Daniel

Community Legend

312 Views

2 replies

0 likes

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1 SD Card, 2 Phones

So I have a Galaxy S3 and S4 (Verizon), both with broken charging ports, so I routinely switch my SIM and SD between the 2 in order to externally charge the batteries. Why does Spotify on one phone recognize my downloaded music while the other doesn'...

Newbie

So I have a Galaxy S3 and S4 (Verizon), both with broken charging ports, so I routinely switch my SIM and SD between the 2 in order to externally charge the batteries. Why does Spotify on one phone r...

Daniel

Community Legend

307 Views

1 replies

0 likes

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Random White Screen Keeps Popping Up

Ever since I connected Facebook to my account I keep getting this annoying white screen that pops up then goes away after about a second. This happens about every 5 seconds. How the heck do I fix this short of reinstalling every time I want to use th...

Casual Listener

Ever since I connected Facebook to my account I keep getting this annoying white screen that pops up then goes away after about a second. This happens about every 5 seconds. How the heck do I fix thi...

Zetsu001

Newbie

3557 Views

4 replies

1 likes

  • 3557 Views
  • 4 replies
  • 1 likes