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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27772 Views
  • 59 replies
  • 23 likes
  • 27772 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870382 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870382 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24741 Views
  • 3 replies
  • 0 likes
  • 24741 Views
  • 3 replies
  • 0 likes

wifi issue (Samsung s6)

Hi folks.I have a Samsung s6. Spotify premium user.Everytime I use an app which involves wifi usage....mobdro....youtube...showbox etc my wifi is perfect.Once I open spotify it causes my phone to disconnect from wifi and then it won't reconnect for a...

  • Newbie
  • Hi folks. I have a Samsung s6. Spotify premium user. Everytime I use an app which involves wifi usage....mobdro....youtube...showbox etc my wifi is perfect. Once I open spotify it causes my ...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

I can't sync playlist to phone using mobile network. Help please.

I can't find the option to sync my playlist on my phone. I know there was a "sync with 3G" button at some point. Did they remove that? I really can't find it under options -> music quality.I just left for a 3 week vacation with lots of time for music...

  • Newbie
  • I can't find the option to sync my playlist on my phone. I know there was a "sync with 3G" button at some point. Did they remove that? I really can't find it under options -> music quality. I jus...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Problemas de descarga

No puedo descargar el tema "Sabe Me" del álbum "Nightmare" de Avenged Sevenfold. Aparece en el álbum pero no me deja descargar ni reproducir. Vivo en Paraguay, tengo Samsung Galaxy S3. ¿Alguien sabe por que sucede esto?

  • Casual Listener
  • No puedo descargar el tema "Sabe Me" del álbum "Nightmare" de Avenged Sevenfold. Aparece en el álbum pero no me deja descargar ni reproducir. Vivo en Paraguay, tengo Samsung Galaxy S3. ¿Alguien sabe ...
  • juniorzarza30
  • Casual Listener
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Four five seconds by rihanna

Why "Four Five Seconds" by rihanna ia not on spotify?

  • Newbie
  • Why "Four Five Seconds" by rihanna ia not on spotify?
  • MircoKing
  • Newbie
  • 5528 Views
  • 6 replies
  • 3 likes
  • 5528 Views
  • 6 replies
  • 3 likes

Saved albums unsave??

App works great.tons of artist and albums. But when i save dave Mathews albums (really like the spotify live album versions) it only saves them while im listening to dave mathews. When i listen to a different artist and then go back to dmb in my arti...

  • Newbie
  • App works great.tons of artist and albums. But when i save dave Mathews albums (really like the spotify live album versions) it only saves them while im listening to dave mathews. When i listen to a ...
  • 439 Views
  • 0 replies
  • 0 likes
  • Dave Mathews
  • 439 Views
  • 0 replies
  • 0 likes

Can't connect Spotify to Tumblr

Hi gals and guys! Recently I've been unable to share from Spotify to Tumblr. I've tried logging in and out of the app / "turning it off and on again" etc. Sharing to stalkbook and twatter works fine though? Sharing from the PC works also works, just ...

  • Music Fan
  • Hi gals and guys!   Recently I've been unable to share from Spotify to Tumblr.   I've tried logging in and out of the app / "turning it off and on again" etc.   Sharing to s...
  • 291 Views
  • 0 replies
  • 0 likes
  • 291 Views
  • 0 replies
  • 0 likes

Problemos synchronizing my Xperia / Problemas sincronizando mi Xperia (English/Español)

ENGLISH Good day.Even though my device is unlocked and connected to the same Wi-fi as the computer, it is not recognized by the computer.On the other hand, Spotify on the computer does not even have the tab "Devices".In addition, there are songs of l...

  • Regular
  • ENGLISH   Good day. Even though my device is unlocked and connected to the same Wi-fi as the computer, it is not recognized by the computer. On the other hand, Spotify on the computer d...
  • dfrspo
  • Regular
  • 317 Views
  • 4 replies
  • 0 likes
  • 317 Views
  • 4 replies
  • 0 likes

I.m trying to recover my playlists

I.m trying to recover my play lists accidentally deleted but when I click on recover play lists it's telling me that I haven't deleted any..HELP..

  • Newbie
  • I.m trying to recover my play lists accidentally deleted but when I click on recover play lists it's telling me that I haven't deleted any..HELP..
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Spotify plase solve issue " bluetooth share has stopped", on all Samsung devices

Since last updates is failing the bluetooth using Spotify!!!Come one!!! No chromecast support and now no more Smasung smathpones supports?? Is a joke?I am at one click to switching to Google MusicI am clientes since 3 years of Spotify!!!!

  • Casual Listener
  • Since last updates is failing the bluetooth using Spotify!!! Come one!!! No chromecast support and now no more Smasung smathpones supports?? Is a joke? I am at one click to switching to Google Musi...
  • 293 Views
  • 0 replies
  • 1 likes
  • 293 Views
  • 0 replies
  • 1 likes

Albums not showing on mobile + wow the app is slow.

I have a bunch of albums saved under 'My Music'. They show up fine on the desktop app, but on mobile nothing shows up. This only started happening after the last update. Please advise. Also while I'm here, another issue thats been plaguing this app s...

  • Regular
  • I have a bunch of albums saved under 'My Music'. They show up fine on the desktop app, but on mobile nothing shows up. This only started happening after the last update. Please advise.   Also ...
  • johnnych
  • Regular
  • 469 Views
  • 5 replies
  • 0 likes
  • 469 Views
  • 5 replies
  • 0 likes

Premium Trial

Please excuse what are probably very old questions from a Spotify newbie.....apologies in advance if I've wasted bandwidth.... Just signed up for a premium trial. I got a 30 day trial indicating that regular billing will start on the 29th of Septembe...

  • Casual Listener
  • Please excuse what are probably very old questions from a Spotify newbie.....apologies in advance if I've wasted bandwidth....   Just signed up for a premium trial.  I got a 30 day tria...
  • user-removed
  • Not applicable
  • 809 Views
  • 5 replies
  • 0 likes
  • 809 Views
  • 5 replies
  • 0 likes

radio isn't available

  • Visitor
  • dweynlovessptfy
  • Roadie
  • 405 Views
  • 1 replies
  • 1 likes
  • 405 Views
  • 1 replies
  • 1 likes

premium

pague la promocion de 3 meses por $9 y aun no ha pasado un mes y aparece mi cuenta free, me quitaron mi cuenta premium

  • Newbie
  • pague la promocion de 3 meses por $9 y aun no ha pasado un mes y aparece mi cuenta free, me quitaron mi cuenta premium
  • 627 Views
  • 0 replies
  • 0 likes
  • 627 Views
  • 0 replies
  • 0 likes

Spotify doesn't respect my account when my cellphone reboot

Hi there.I have a premium account and I have offline music just in my cell phone (android lollipop). But every time I reboot my cell phone or gets out of memory, spotify lose my account and all my offline music. My offline devices appear same cell ph...

  • Newbie
  • Hi there. I have a premium account and I have offline music just in my cell phone (android lollipop). But every time I reboot my cell phone or gets out of memory, spotify lose my account and all m...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

No SD card found

Hello!I am using an Android 4.1.1 Jellybean version of the Android operating system. I recently had to factory reset my tablet due to a couple of issues with apps, so it deleted all of my apps. When I had installed Spotify and went to open the app, i...

  • Newbie
  • Hello! I am using an Android 4.1.1 Jellybean version of the Android operating system. I recently had to factory reset my tablet due to a couple of issues with apps, so it deleted all of my apps. W...
  • apoorv
  • Casual Listener
  • 3153 Views
  • 3 replies
  • 0 likes
  • 3153 Views
  • 3 replies
  • 0 likes

my songs will be deleted if i change my user account (android)

please answer my question.my songs will be deleted if i change my user account (android)

  • Casual Listener
  • please answer my question. my songs will be deleted if i change my user account (android)
  • dweynlovessptfy
  • Roadie
  • 1507 Views
  • 1 replies
  • 0 likes
  • 1507 Views
  • 1 replies
  • 0 likes

Spotify Community Rock Star Program

Hello Spotify lovers! Have you ever shown a friend how to sync a playlist? Ever explained how Spotify works to a group of people? At Spotify, we know users helping users is something special. That’s why we’ve created the Spotify Rock Star Program to ...

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  • Spotify
  • Spotify
  •       Hello Spotify lovers!   Have you ever shown a friend how to sync a playlist? Ever explained how Spotify works to a group of people? At Spotify, we k...
  • 521 Views
  • 0 replies
  • 1 likes
  • 521 Views
  • 0 replies
  • 1 likes

Connection to Wear

When using my phone (Note 4, Android 5.0) and watch (Moto 360, Android 5.1) on the go (no wifi), I'm getting strange behavior of the Spotify app on my watch.The app opens and closes every 1-3 seconds, making it not usable. I can swipe up and see the ...

  • Newbie
  • When using my phone (Note 4, Android 5.0) and watch (Moto 360, Android 5.1) on the go (no wifi), I'm getting strange behavior of the Spotify app on my watch. The app opens and closes every 1-3 sec...
  • 420 Views
  • 0 replies
  • 0 likes
  • Android 5.0.2
    Android 5.1.1
    Android App
    android wear
  • 420 Views
  • 0 replies
  • 0 likes

Samsung galaxy S-view (S5)

The music player controls were working in S-view before but seem to be intermittent now (sorry, can't remember exactly when they stopped working properly), most of the time they're not working but they seem to appear on a few random occasions...They ...

  • Newbie
  • The music player controls were working in S-view before but seem to be intermittent now (sorry, can't remember exactly when they stopped working properly), most of the time they're not working but th...
  • 433 Views
  • 0 replies
  • 0 likes
  • Android 5.0.2
    bug report
    galaxy s5
    music controls
  • 433 Views
  • 0 replies
  • 0 likes