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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118630 Views

27 replies

4 likes

  • 118630 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239202 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239202 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600077 Views

79 replies

3 likes

  • 600077 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492649 Views

581 replies

42 likes

Account
Free
  • 492649 Views
  • 581 replies
  • 42 likes

Losing saved music

I will save albums or songs to my account but days later when I go to listen to them they are gone and I have to re save them. Dose not happen with all albums. In some cases it's the same artiest. Any help would be Awsome. Thank you

Newbie

I will save albums or songs to my account but days later when I go to listen to them they are gone and I have to re save them. Dose not happen with all albums. In some cases it's the same artiest. An...

em_glass

Newbie

586 Views

1 replies

0 likes

  • 586 Views
  • 1 replies
  • 0 likes

Spotify dejo de funcionar en galaxy s 5

Desde la actualización del 5 de octubre no encuentro solución, le escribo al soporte tecnico y nada.. lamentable.. necesito ayuda!

Newbie

Desde la actualización del 5 de octubre no encuentro solución, le escribo al soporte tecnico y nada.. lamentable.. necesito ayuda!

Nico

Community Legend

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Galaxy s6 cant shuffle play songs in free version

I just tried the 7 day premium trial version and when it expires i can no longer shuffle play songs, i try reinstalling it but not working, i also try to get new account but still not working, can u fix my problem?

Newbie

I just tried the 7 day premium trial version and when it expires i can no longer shuffle play songs, i try reinstalling it but not working, i also try to get new account but still not working, can u ...

469 Views

0 replies

0 likes

can't shuffle play
Galaxy S6
  • 469 Views
  • 0 replies
  • 0 likes

Galaxy S5 bug

Hey guys,A month ago I got problem with my Spotify app. When I launch the app, there is the menu, the word "spotify" and a black screen. A few seconds later, the app crashes.I checked the forum and got many responses that my problem is known and spot...

Regular

Hey guys, A month ago I got problem with my Spotify app. When I launch the app, there is the menu, the word "spotify" and a black screen. A few seconds later, the app crashes. I checked the forum a...

Znkh

Regular

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

log in

Will not let me log in because it says I am already logged in of which I am NOT and then it just stays on that first page

Newbie

Will not let me log in because it says I am already logged in of which I am NOT and then it just stays on that first page

357 Views

0 replies

0 likes

  • 357 Views
  • 0 replies
  • 0 likes

Can't download Spotify on Samsung Galaxy S6

I'm trying to download the app in my phone, but it doesn't appears in Google Play Store. I'm in the USA. What could be happening?

Casual Listener

I'm trying to download the app in my phone, but it doesn't appears in Google Play Store. I'm in the USA. What could be happening?

439 Views

0 replies

0 likes

  • 439 Views
  • 0 replies
  • 0 likes

Can't install on Samsung Galaxy S6 SMG920F

I can't find the app in Google Play on my phone and when I go to Google Play on the web and try to download it I see that it's not compatible with my device. I'm in Brazil and I've been using Spotify Premium until now on my Samsung Galaxy S3.

Newbie

I can't find the app in Google Play on my phone and when I go to Google Play on the web and try to download it I see that it's not compatible with my device. I'm in Brazil and I've been using Spotify...

127227375

Casual Listener

925 Views

1 replies

0 likes

  • 925 Views
  • 1 replies
  • 0 likes

Solved!! Scratch sound suddenly during songs on nexus 5

Hi I am a very happy spotify user but since I got a new phone (nexus 5, 4.4.4) I get a scratch sound over songs. It's not related to specific speakers (got it on headphones, phone speakers and other speakers) and apperently only with spotify. It does...

Regular

Hi    I am a very happy spotify user but since I got a new phone (nexus 5, 4.4.4) I get a scratch sound over songs. It's not related to specific speakers (got it on headphones, pho...

AugustoAugusto

Newbie

7891 Views

12 replies

1 likes

Android 4.4.4
Nexus 5
  • 7891 Views
  • 12 replies
  • 1 likes

Spotify appen öppnas ej.

Hej! Jag har problem men att komma in på mitt spotifykonto efter den nya uppdateringen! Jag har testat avinstallera/installera spotify minst 15 gånger, även startat om telefonen (samsung 5s) ett antal gånger men ändå funkar det inte! Jag har testat o...

Newbie

Hej! Jag har problem men att komma in på mitt spotifykonto efter den nya uppdateringen! Jag har testat avinstallera/installera spotify minst 15 gånger, även startat om telefonen (samsung 5s) ett anta...

zettiz

Newbie

528 Views

1 replies

0 likes

  • 528 Views
  • 1 replies
  • 0 likes

Suggested Songs/Repeated Songs in 68 Song Playlist

I love spotify, but I would enjoy listening through an entire playlist before it switches to suggested songs and plays the exact stuff I just heard again. This happens at around 20 songs, then it switches. I am using Android free, and I read help on ...

Casual Listener

I love spotify, but I would enjoy listening through an entire playlist before it switches to suggested songs and plays the exact stuff I just heard again.  This happens at around 20 songs, then ...

393 Views

0 replies

0 likes

  • 393 Views
  • 0 replies
  • 0 likes

Spotify stopped working from galaxy s5

My spotify stopped working in the galaxy s5, already formatted and reinstalled and does not work

Newbie

My spotify stopped working in the galaxy s5, already formatted and reinstalled and does not work

victorhazin

Casual Listener

1298 Views

5 replies

0 likes

  • 1298 Views
  • 5 replies
  • 0 likes

Volume on S6 edge

What's the matter with the volume when I use Spotify on my galaxy S6 edge?! When I listen to music the volume increases and decreases on it's own... That's really annoying does someone have this problem too? Anything to do to fix that?For your info, ...

Casual Listener

What's the matter with the volume when I use Spotify on my galaxy S6 edge?! When I listen to music the volume increases and decreases on it's own... That's really annoying 😞 does someone have this p...

magic_andrew

Casual Listener

729 Views

1 replies

1 likes

  • 729 Views
  • 1 replies
  • 1 likes

Solved!! Streaming issues on the last Android version

Hi everyone, I updated Android to the last version 6.0 two days ago and since I have weird sound when listening music, offline or online.like a bip , the streaming probably broken for a really short time.Does anyone noticed something like that ? Than...

Regular

Hi everyone,  I updated Android to the last version 6.0 two days ago and since I have weird sound when listening music, offline or online. like a bip , the streaming probably broken for a real...

eliascolleto

Regular

1374 Views

5 replies

1 likes

  • 1374 Views
  • 5 replies
  • 1 likes

Dieser Prepaidcode ist in diesem Land nicht gültig

Ich habe mir in Österreich eine Spotify Geschenk Karte gekauft und wollte diese sofort danach einlösen.Als ich den Code eingegeben hatte kam der Seitenhinweiß : " Dieser Prepaidcode ist in diesem Land nicht gültig " hinzuzufügen ist das ich aus Deuts...

Casual Listener

Ich habe mir in Österreich eine Spotify Geschenk Karte gekauft und wollte diese sofort danach einlösen. Als ich den Code eingegeben hatte kam der Seitenhinweiß : " Dieser Prepaidcode ist in diesem L...

ego625

Newbie

1046 Views

2 replies

0 likes

  • 1046 Views
  • 2 replies
  • 0 likes

Can't login on Samsung note 5.

Just purchased new Samsung note 5. Spotify app will not let me login to my account.

Newbie

Just purchased new Samsung note 5. Spotify app will not let me login to my account.

Nico

Community Legend

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes

Pagamento Spotify

Boa tarde,Ontem a noite efetuei o pagamento via boleto bancário com internet banking, porém, meu spotify continua como conta grátis, já sai e entrei novamente na minha conta, mas o upgrade para conta premium ainda não aconteceu, o que devo fazer?Aten...

Newbie

Boa tarde, Ontem a noite efetuei o pagamento via boleto bancário com internet banking, porém, meu spotify continua como conta grátis, já sai e entrei novamente na minha conta, mas o upgrade para c...

334 Views

0 replies

0 likes

  • 334 Views
  • 0 replies
  • 0 likes

Android app erases all my music due to max offline devices synch limit but I only have 1 device

Every time I turnon my phone and open spotify, the app says that it is going to erase all my music because the max offline devices limit has been reached. The first time this happened I erased all my synchronized devices from the web app which happen...

Casual Listener

Every time I turnon my phone and open spotify, the app says that it is going to erase all my music because the max offline devices limit has been reached.   The first time this happened I eras...

311 Views

0 replies

0 likes

  • 311 Views
  • 0 replies
  • 0 likes

Android device drops wifi connection repeatedly

HI The last 3 months have been crazy troubleshooting and im no further ahead. Same phone, same premium spotify accnt, same home wifi network unchanged, same windows computer. spotify is installed on Moto G android phone, Both spotify and adroid phone...

Casual Listener

HI   The last 3 months have been crazy troubleshooting and im no further ahead. Same phone, same premium spotify accnt, same home wifi network unchanged, same windows computer.   spotif...

dcbutcher

Casual Listener

1293 Views

2 replies

0 likes

  • 1293 Views
  • 2 replies
  • 0 likes