Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Every time I play a song on my phone it pauses almost immediately. I've tried to play songs with and without headphones and have deleted and redownloaded spotify onto my phone. Everything works fine on my computer, but I can't get it to work on my ph...
Every time I play a song on my phone it pauses almost immediately. I've tried to play songs with and without headphones and have deleted and redownloaded spotify onto my phone. Everything works fine ...
734 Views
0 replies
0 likes
I have a Smasung S5, just upgraded to premium. I want to be able to listen to any song in my iTunes library on the Macbook Pro but the Local Tab is not showing up. Under setting it shows my Galaxy S5 and Macbook Pro. The Macbook is highlighted green ...
I have a Smasung S5, just upgraded to premium. I want to be able to listen to any song in my iTunes library on the Macbook Pro but the Local Tab is not showing up. Under setting it shows my Galaxy S5...
388 Views
0 replies
0 likes
Since there seems to be no way to report a bug I am posting this here. I often have a poor connection to the mobile network, either due to a crappy phone or being in areas with poor coverage. When connected to the network, but with a shaky connection...
Since there seems to be no way to report a bug I am posting this here. I often have a poor connection to the mobile network, either due to a crappy phone or being in areas with poor coverage...
298 Views
0 replies
0 likes
After a crash of the app on my Samsung galaxy s5 8 hours ago, Spotify wont fully start up any more. I keep seeing a black screen with only the menu button (the stripes). A reboot of my Phone did not solve this, still cant use the app.
After a crash of the app on my Samsung galaxy s5 8 hours ago, Spotify wont fully start up any more. I keep seeing a black screen with only the menu button (the stripes). A reboot of my Phone did not ...
Casual Listener
379 Views
2 replies
0 likes
1. Spotify **bleep**s on its consumers! By this silly unorganized help option!2. Spotify has nothin against provideing a **bleep**ty service and trying to cheat people who has payed them for a service. Or want to help people quit that service.3. Why ...
1. Spotify **bleep**s on its consumers! By this silly unorganized help option! 2. Spotify has nothin against provideing a **bleep**ty service and trying to cheat people who has payed them for a serv...
Casual Listener
392 Views
2 replies
0 likes
Hello together, is it possible to adjust that message sounds, e.g. from whatsapp, do not interrupt the music? Thanks!
Hello together, is it possible to adjust that message sounds, e.g. from whatsapp, do not interrupt the music? Thanks!
Casual Listener
368 Views
1 replies
2 likes
Recently, I've noticed an issue where, if I'm listening to a full album, and I need to pause for a few minutes, upon resuming the album will play out of order, usually acting as if I'm starting the album on shuffle from the beginning. I've double che...
Recently, I've noticed an issue where, if I'm listening to a full album, and I need to pause for a few minutes, upon resuming the album will play out of order, usually acting as if I'm starting the a...
Newbie
487 Views
1 replies
0 likes
I am running Spotify on a Motorola Moto E, and am having problems with volume control while screen is off. Also the music player skin keeps dissapearing when switching to lock screen.
I am running Spotify on a Motorola Moto E, and am having problems with volume control while screen is off. Also the music player skin keeps dissapearing when switching to lock screen.
Community Legend
1175 Views
1 replies
0 likes
I am very worried Spotify uses my 3g data bundle per download offline music. Is it possible to use only wifi?
I am very worried Spotify uses my 3g data bundle per download offline music. Is it possible to use only wifi?
Casual Listener
296 Views
2 replies
0 likes
Hello, i'm free user and i've an android phone. It is a BQ E6, android version is 4.4.2. Old spotify always worked, but the new one doesn't works. I think that is a compatibility issue, but i'm not sure about it. I've been intalled the app and all i ...
Hello, i'm free user and i've an android phone. It is a BQ E6, android version is 4.4.2. Old spotify always worked, but the new one doesn't works. I think that is a compatibility issue, but i'm not s...
Casual Listener
674 Views
2 replies
0 likes
When I'm streaming my music offline from my Sony Yperia LT30p to my car, the volume is very low compared to for my radio or any other music. Is there something wrong?Thanks!Raf
When I'm streaming my music offline from my Sony Yperia LT30p to my car, the volume is very low compared to for my radio or any other music. Is there something wrong? Thanks! Raf
Community Legend
2724 Views
1 replies
0 likes
Hi When I am on my home wifi, if I connect to my Bluetooth speakers I immediately lose Internet connection on Spotify. Other music streaming services still work (Google Play) so this is quite the weird thing. Any solution? Im on a Samsung Note 3, Vod...
Hi When I am on my home wifi, if I connect to my Bluetooth speakers I immediately lose Internet connection on Spotify. Other music streaming services still work (Google Play) so this is quit...
Newbie
998 Views
1 replies
0 likes
Hi, Since the latest release it´s really hard for me to bring up the "now playing" -screen. The scenario is: 1. I open up spotify2. Open a playlist and start a song3. Then when try to "expand" the bar at the bottom by pressing at it to open the "now ...
Hi, Since the latest release it´s really hard for me to bring up the "now playing" -screen. The scenario is: 1. I open up spotify 2. Open a playlist and start a song 3...
282 Views
0 replies
0 likes
Hi there, please help. I am an existing Spotify user who was on PC. Then I moved to Macbook and just install spotify on my both iPad and macbook. I logged in the first time it said wrong username or password. Thereafter I have reset my password few t...
Hi there, please help. I am an existing Spotify user who was on PC. Then I moved to Macbook and just install spotify on my both iPad and macbook. I logged in the first time it said wrong username or ...
Newbie
4852 Views
1 replies
3 likes
contrate la cuenta premium y sigo siendo free. ya reinicie la aplicación borre las caches . lo desinstale y lo volvi a instalar y nada sigo igual lo peor es que en mi resumen llega el descuento me gustaria poder disfrutar lo que compre
contrate la cuenta premium y sigo siendo free. ya reinicie la aplicación borre las caches . lo desinstale y lo volvi a instalar y nada sigo igual lo peor es que en mi resumen llega el descuento me gu...
Casual Listener
420 Views
1 replies
0 likes
Friend using spitify account on their device and now all devices lig in as their name. Cant play spitify at sane time or one device starts controlling another.
Friend using spitify account on their device and now all devices lig in as their name. Cant play spitify at sane time or one device starts controlling another.
327 Views
0 replies
0 likes
Hello!Just now, Spotify 'forgot' that I had playlists available offline. I can see that the files are still there in the storage folder, but the tracks that were available offline aren't anymore.This is the second time this has happened, both on my A...
Hello! Just now, Spotify 'forgot' that I had playlists available offline. I can see that the files are still there in the storage folder, but the tracks that were available offline aren't anymore....
510 Views
0 replies
0 likes
OK this is really annoing me. I have read a couple of posts about this.. from 2013... apperently it was a good idea then but spotify never got around to it. How the hell do i delete a song from my playlist (stared playlist if that makes a difference)...
OK this is really annoing me. I have read a couple of posts about this.. from 2013... apperently it was a good idea then but spotify never got around to it. How the hell do i delete a song from my pl...
Newbie
1060 Views
3 replies
3 likes
I'd like to move my music which I've downloaded onto my sd card but the only solution offered is too delete the cache and saved data. Wouldnt that mean though I'd lose my playlists? How do I move the music but avoid erasing the playlists I have?
I'd like to move my music which I've downloaded onto my sd card but the only solution offered is too delete the cache and saved data. Wouldnt that mean though I'd lose my playlists? How do I move the...
Community Legend
874 Views
1 replies
0 likes
Hello everybody This is Chris. I was just wondering how I can play my downloaded Spotify Premium library on other music players on my phone. For instance PlayerPro or or any of the other apps. As you know Spotify doesn't have the greatest equalizer a...
Hello everybody This is Chris. I was just wondering how I can play my downloaded Spotify Premium library on other music players on my phone. For instance PlayerPro or or any of the other apps. As you...
Regular
487 Views
2 replies
0 likes
