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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6269 Views

0 replies

7 likes

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I deleted my "liked from radio" playlist. Any way i could get it back?

I accidentally deleted my "liked from radio" playlist and i like some songs and now i cant get to it. Anyway i can get it back??

Newbie

I accidentally deleted my "liked from radio" playlist and i like some songs and now i cant get to it. Anyway i can get it back??

argonic_man

Regular

2375 Views

2 replies

0 likes

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Can't play music on Moto X

Every time I play a song on my phone it pauses almost immediately. I've tried to play songs with and without headphones and have deleted and redownloaded spotify onto my phone. Everything works fine on my computer, but I can't get it to work on my ph...

Newbie

Every time I play a song on my phone it pauses almost immediately. I've tried to play songs with and without headphones and have deleted and redownloaded spotify onto my phone. Everything works fine ...

738 Views

0 replies

0 likes

bug
Moto X
pauses
song bug
Songs pause
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Automatically sync local files and iTunes playlists

I have a Smasung S5, just upgraded to premium. I want to be able to listen to any song in my iTunes library on the Macbook Pro but the Local Tab is not showing up. Under setting it shows my Galaxy S5 and Macbook Pro. The Macbook is highlighted green ...

Newbie

I have a Smasung S5, just upgraded to premium. I want to be able to listen to any song in my iTunes library on the Macbook Pro but the Local Tab is not showing up. Under setting it shows my Galaxy S5...

392 Views

0 replies

0 likes

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Unable to start Spotify with poor connection

Since there seems to be no way to report a bug I am posting this here. I often have a poor connection to the mobile network, either due to a crappy phone or being in areas with poor coverage. When connected to the network, but with a shaky connection...

Newbie

Since there seems to be no way to report a bug I am posting this here.   I often have a poor connection to the mobile network, either due to a crappy phone or being in areas with poor coverage...

302 Views

0 replies

0 likes

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Spotify doesn't start up after crash

After a crash of the app on my Samsung galaxy s5 8 hours ago, Spotify wont fully start up any more. I keep seeing a black screen with only the menu button (the stripes). A reboot of my Phone did not solve this, still cant use the app.

Casual Listener

After a crash of the app on my Samsung galaxy s5 8 hours ago, Spotify wont fully start up any more. I keep seeing a black screen with only the menu button (the stripes). A reboot of my Phone did not ...

linusrinoza

Casual Listener

397 Views

2 replies

0 likes

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3 good reasons to...

1. Spotify **bleep**s on its consumers! By this silly unorganized help option!2. Spotify has nothin against provideing a **bleep**ty service and trying to cheat people who has payed them for a service. Or want to help people quit that service.3. Why ...

Casual Listener

1. Spotify **bleep**s on its consumers! By this silly unorganized help option! 2. Spotify has nothin against provideing a **bleep**ty service and trying to cheat people who has payed them for a serv...

Kristian_bk_1

Casual Listener

394 Views

2 replies

0 likes

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Message Sounds deactivation (whatsapp)

Hello together, is it possible to adjust that message sounds, e.g. from whatsapp, do not interrupt the music? Thanks!

Casual Listener

Hello together,   is it possible to adjust that message sounds, e.g. from whatsapp, do not interrupt the music?   Thanks!

Dixon328

Casual Listener

374 Views

1 replies

2 likes

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Spotify app plays albums out of order

Recently, I've noticed an issue where, if I'm listening to a full album, and I need to pause for a few minutes, upon resuming the album will play out of order, usually acting as if I'm starting the album on shuffle from the beginning. I've double che...

Newbie

Recently, I've noticed an issue where, if I'm listening to a full album, and I need to pause for a few minutes, upon resuming the album will play out of order, usually acting as if I'm starting the a...

jcolli40

Newbie

492 Views

1 replies

0 likes

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Solved!! volume control and lock screen interface dysfunction ality

I am running Spotify on a Motorola Moto E, and am having problems with volume control while screen is off. Also the music player skin keeps dissapearing when switching to lock screen.

Music Fan

I am running Spotify on a Motorola Moto E, and am having problems with volume control while screen is off. Also the music player skin keeps dissapearing when switching to lock screen.

blake

Community Legend

1183 Views

1 replies

0 likes

main-Android
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Worried for 3G data

I am very worried Spotify uses my 3g data bundle per download offline music. Is it possible to use only wifi?

Casual Listener

I am very worried Spotify uses my 3g data bundle per download offline music. Is it possible to use only wifi?

Steveone

Casual Listener

302 Views

2 replies

0 likes

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Solved!! Spotify runs but is all screen in black

Hello, i'm free user and i've an android phone. It is a BQ E6, android version is 4.4.2. Old spotify always worked, but the new one doesn't works. I think that is a compatibility issue, but i'm not sure about it. I've been intalled the app and all i ...

Casual Listener

Hello, i'm free user and i've an android phone. It is a BQ E6, android version is 4.4.2. Old spotify always worked, but the new one doesn't works. I think that is a compatibility issue, but i'm not s...

benartemi

Casual Listener

684 Views

2 replies

0 likes

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Solved!! Car Volume

When I'm streaming my music offline from my Sony Yperia LT30p to my car, the volume is very low compared to for my radio or any other music. Is there something wrong?Thanks!Raf

Newbie

When I'm streaming my music offline from my Sony Yperia LT30p to my car, the volume is very low compared to for my radio or any other music. Is there something wrong? Thanks! Raf

Taylor

Community Legend

2736 Views

1 replies

0 likes

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No internet connection on wifi when connected to bluetooth audio

Hi When I am on my home wifi, if I connect to my Bluetooth speakers I immediately lose Internet connection on Spotify. Other music streaming services still work (Google Play) so this is quite the weird thing. Any solution? Im on a Samsung Note 3, Vod...

Newbie

Hi   When I am on my home wifi, if I connect to my Bluetooth speakers I immediately lose Internet connection on Spotify. Other music streaming services still work (Google Play) so this is quit...

cjeans12

Newbie

1005 Views

1 replies

0 likes

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Problem bringing up the "current song is playing" screen

Hi, Since the latest release it´s really hard for me to bring up the "now playing" -screen. The scenario is: 1. I open up spotify2. Open a playlist and start a song3. Then when try to "expand" the bar at the bottom by pressing at it to open the "now ...

Regular

Hi,   Since the latest release it´s really hard for me to bring up the "now playing" -screen.  The scenario is:   1. I open up spotify 2. Open a playlist and start a song 3...

286 Views

0 replies

0 likes

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It keeps saying my username or password is wrong no matter how many times I reset my password.

Hi there, please help. I am an existing Spotify user who was on PC. Then I moved to Macbook and just install spotify on my both iPad and macbook. I logged in the first time it said wrong username or password. Thereafter I have reset my password few t...

Newbie

Hi there, please help. I am an existing Spotify user who was on PC. Then I moved to Macbook and just install spotify on my both iPad and macbook. I logged in the first time it said wrong username or ...

Cinnamonette

Newbie

4857 Views

1 replies

3 likes

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Contraté premium y sigo siendo.free

contrate la cuenta premium y sigo siendo free. ya reinicie la aplicación borre las caches . lo desinstale y lo volvi a instalar y nada sigo igual lo peor es que en mi resumen llega el descuento me gustaria poder disfrutar lo que compre

Casual Listener

contrate la cuenta premium y sigo siendo free. ya reinicie la aplicación borre las caches . lo desinstale y lo volvi a instalar y nada sigo igual lo peor es que en mi resumen llega el descuento me gu...

Lorenalvarez

Casual Listener

425 Views

1 replies

0 likes

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Account logged in as

Friend using spitify account on their device and now all devices lig in as their name. Cant play spitify at sane time or one device starts controlling another.

Visitor

Friend using spitify account on their device and now all devices lig in as their name. Cant play spitify at sane time or one device starts controlling another.

332 Views

0 replies

0 likes

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Spotify lost my offline collection (2nd time)

Hello!Just now, Spotify 'forgot' that I had playlists available offline. I can see that the files are still there in the storage folder, but the tracks that were available offline aren't anymore.This is the second time this has happened, both on my A...

Casual Listener

Hello! Just now, Spotify 'forgot' that I had playlists available offline. I can see that the files are still there in the storage folder, but the tracks that were available offline aren't anymore....

512 Views

0 replies

0 likes

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How to delete songs from a playlist via play queue

OK this is really annoing me. I have read a couple of posts about this.. from 2013... apperently it was a good idea then but spotify never got around to it. How the hell do i delete a song from my playlist (stared playlist if that makes a difference)...

Visitor

OK this is really annoing me. I have read a couple of posts about this.. from 2013... apperently it was a good idea then but spotify never got around to it. How the hell do i delete a song from my pl...

welshalanmurphy

Newbie

1070 Views

3 replies

3 likes

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Solved!! how do i move to my sd card?!

I'd like to move my music which I've downloaded onto my sd card but the only solution offered is too delete the cache and saved data. Wouldnt that mean though I'd lose my playlists? How do I move the music but avoid erasing the playlists I have?

Casual Listener

I'd like to move my music which I've downloaded onto my sd card but the only solution offered is too delete the cache and saved data. Wouldnt that mean though I'd lose my playlists? How do I move the...

cephalization

Community Legend

877 Views

1 replies

0 likes

Cache
sd card
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