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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1039 Views
  • 0 replies
  • 4 likes

Connecting Laptop to Android

Hello, Now that we have running, how come I can't connect my laptop to Android, like I used to. Pleas bring it back. I have too much music and it takes longer for the playlist to load on the Android App. That's why I use my laptop to connect to Andro...

  • Gig Goer
  • Hello,   Now that we have running, how come I can't connect my laptop to Android, like I used to. Pleas bring it back. I have too much music and it takes longer for the playlist to load on the...
  • Daniel
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Why does my Spotify stop every 5-10 minutes even after I've uninstalled and reinstalled the app

I have and uninstalled and reinstalled the Spotify app for my galaxy 6 phone and still it Spotify closes after 5-10 minutes of the music playing any of the playlists.

  • Casual Listener
  • I have and uninstalled and reinstalled the Spotify app for my galaxy 6 phone and still it Spotify closes after 5-10 minutes of the music playing any of the playlists.
  • 7316
  • Casual Listener
  • 747 Views
  • 2 replies
  • 0 likes
  • 747 Views
  • 2 replies
  • 0 likes

Next/play/pause dont work anymore :o (command earphone and bluetooth in my car)

Hi guys, i have a problem since 2-3 days.Everything was ok but since 2-3 days, i dont know why (maybe an update or something, i really dont know), i have a problem with the command from my earphone. I cant next with double clic, i cant pause and play...

  • Music Fan
  • Hi guys, i have a problem since 2-3 days. Everything was ok but since 2-3 days, i dont know why (maybe an update or something, i really dont know), i have a problem with the command from my earphone...
  • Asulol
  • Music Fan
  • 637 Views
  • 2 replies
  • 0 likes
  • next pause play
  • 637 Views
  • 2 replies
  • 0 likes

Can't listen local files on my cellphone

I save the musics on the playlist, let them offline (on both devices) and I just can't hear on my cellphone. Please somebody help me.

  • Regular
  • I save the musics on the playlist, let them offline (on both devices) and I just can't hear on my cellphone. Please somebody help me.
  • momyouth
  • Regular
  • 1382 Views
  • 15 replies
  • 0 likes
  • 1382 Views
  • 15 replies
  • 0 likes

Problems Syncing Local FIles

So I have an LG G3 and my local files used to sync perfectly and quickly, but now they won't. All of my local files have unsynced for some reason. I've tried every solution under the sun. I've done the fire wall thing, USB, I can't think fo the rest ...

  • Newbie
  • So I have an LG G3 and my local files used to sync perfectly and quickly, but now they won't. All of my local files have unsynced for some reason. I've tried every solution under the sun. I've done t...
  • Pricilla
  • Spotify
  • 903 Views
  • 7 replies
  • 0 likes
  • 903 Views
  • 7 replies
  • 0 likes

mp3 file on phone

I am trying to get an mp3 file dowload to play on my account, I followed all the steps described here and it works for playing the song file on my computer but it will not play on my android phone. I'm not sure what the problem is

  • Gig Goer
  • I am trying to get an mp3 file dowload to play on my account, I followed all the steps described here and it works for playing the song file on my computer but it will not play on my android phone. I...
  • Stormergirl24
  • Gig Goer
  • 787 Views
  • 12 replies
  • 0 likes
  • 787 Views
  • 12 replies
  • 0 likes

Artwork Issue on Lock Screen

The artwork is not fit on my screen. How to fix this? already did the reinstall.

12048993_1641916966056187_1006234620_n.jpg
  • Casual Listener
  •   The artwork is not fit on my screen. How to fix this? already did the reinstall.
  • DK_PH
  • Casual Listener
  • 413 Views
  • 4 replies
  • 0 likes
  • 413 Views
  • 4 replies
  • 0 likes

Scrobble tracks played offline to Spotify history and Last.fm

I am looking for a way to use spotify offline on android 4.4 + scrobble to last.fmreason: saving battery live and money for the connection data of various apps I didin't found any working app for that use- tried last.fm app, simple last.fm scrobbler,...

  • Newbie
  • I am looking for a way to use spotify offline on android 4.4 + scrobble to last.fm reason: saving battery live and money for the connection data of various apps   I didin't found any working ...
  • 355 Views
  • 0 replies
  • 0 likes
  • 355 Views
  • 0 replies
  • 0 likes

Spotify won't connect to the internet over WiFi

For the past few months I've noticed my phone hasn't been able to connect over my wifi connection at home except for times when i also have spotify open on my laptop for some reason.This has been so annoying as I only ever use spotify on my phone and...

  • Newbie
  • For the past few months I've noticed my phone hasn't been able to connect over my wifi connection at home except for times when i also have spotify open on my laptop for some reason. This has been s...
  • Daniel
  • Community Legend
  • 1052 Views
  • 2 replies
  • 0 likes
  • 1052 Views
  • 2 replies
  • 0 likes

Spotify running on android

I've just got an email about the new running feature on Android device's which is available now. Just updated my app but no running feature. Is it not ready for all devices yet, I'm running 5.1

  • Newbie
  • I've just got an email about the new running feature on Android device's which is available now. Just updated my app but no running feature. Is it not ready for all devices yet, I'm running 5.1
  • Daniel
  • Community Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

cant access my account ,but i got charged!

I just got charged an account i cant even get in to..i have the user name and password but there is comercials and my play list is gone..i have emailed twice already..i am not getting any where. I would like to talk to some one but there is no number...

  • Newbie
  • I just got charged an account i cant even get in to..i have the user name and password but there is comercials and my play list is gone..i have emailed twice already..i am not getting any where. I wo...
  • Daniel
  • Community Legend
  • 288 Views
  • 2 replies
  • 0 likes
  • 288 Views
  • 2 replies
  • 0 likes

Spotify says that I am offline

When I play a song, sometimes the song completely stops. And when the song is finished spotify says that I am offline. I have a great Internet connection so that won't be the problem. I have this problem a week now.

  • Newbie
  • When I play a song, sometimes the song completely stops. And when the song is finished spotify says that I am offline. I have a great Internet connection so that won't be the problem. I have this pro...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

All my music is gone. Not my playlists though...

So, I was mid travel and all my music just disappeared, while I was listening to it.First all the offline tracks got unavailable and then they were gone.It's happened before, that I have to redownload everything, but never this.My account is linked w...

  • Newbie
  • So, I was mid travel and all my music just disappeared, while I was listening to it. First all the offline tracks got unavailable and then they were gone. It's happened before, that I have to redow...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Stuttering, clicks and pops

I've got Premium, on a Samsung S5 Mini (SM-G800F) running 4.4.2 - when I'm listening to music, I often get short pauses (either very short, a hundred ms or so, or a second or two) in the middle of playback. It happens when using wired headphones or b...

  • Casual Listener
  • I've got Premium, on a Samsung S5 Mini (SM-G800F) running 4.4.2 - when I'm listening to music, I often get short pauses (either very short, a hundred ms or so, or a second or two) in the middle of pl...
  • naxxfish
  • Casual Listener
  • 426 Views
  • 2 replies
  • 0 likes
  • 426 Views
  • 2 replies
  • 0 likes

OMG help

I got an iphone5c a couple months ago. I downloaded spotify and subscribed to premium. The offline music is all I can listen to at home but uses up to much of my storage. So I got a nextbook ares 11 tablet 2 in 1. I downloaded spotify onto it. But my...

  • Newbie
  • I got an iphone5c a couple months ago. I downloaded spotify and subscribed to premium. The offline music is all I can listen to at home but uses up to much of my storage. So I got a nextbook ares 11 ...
  • camillo75
  • Community Legend
  • 337 Views
  • 2 replies
  • 0 likes
  • 337 Views
  • 2 replies
  • 0 likes

Volume control using connect lacks feedback

Hi, The volume control bar always start at zero when using my Sony Xperia Z3 with Android 5.1.1 to remote control my pc win 8. Seems that the control lacks feedback. Worked like a charm on my old iphone. This is really annoying as the volume jumps lo...

  • Newbie
  • Hi,  The volume control bar always start at zero when using my Sony Xperia Z3 with Android 5.1.1 to remote control my pc win 8. Seems that the control lacks feedback. Worked like a charm o...
  • camillo75
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

auto play for bluetooth still not working :/

hi team,please can this be fixed?im using htc m8 android 4.4.2other apps auto play ok using BT in my car, but not Spotify the app loads ok, but doesnt play - or sometimes it looks like it plays, but no soundthanksdan

  • Visitor
  • hi team, please can this be fixed? im using htc m8 android 4.4.2 other apps auto play ok using BT in my car, but not Spotify 😕 the app loads ok, but doesnt play - or sometimes it looks like it p...
  • camillo75
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Queue repeats 12 times

I'm listening to a playlist of 8 songs with no repeat or shuffle enabled, but when I go to the play queue it seems to repeat the playlist 12 times. This has been an issue for the last few builds I have noticed. I don't know if the 12x is the case all...

  • Regular
  • I'm listening to a playlist of 8 songs with no repeat or shuffle enabled, but when I go to the play queue it seems to repeat the playlist 12 times. This has been an issue for the last few builds I ha...
  • jean3601
  • Community Legend
  • 431 Views
  • 1 replies
  • 0 likes
  • Android
    Mobile
  • 431 Views
  • 1 replies
  • 0 likes

My S5 volume Autouatically lowers completely constantly! This is VERY FRUSTRATING!!!

This is VERY FRUSTRATING!!! For the past month the volume on my S5 keeps automatically lowering darn near every song. I've tried ALL of the 'solutions' on here and NONE work. I feel like I pay $10 a month then this should work. I would hate to leave ...

  • Casual Listener
  • This is VERY FRUSTRATING!!! For the past  month the volume on my S5 keeps automatically lowering darn near every song. I've tried ALL of the 'solutions' on here and NONE work. I feel like I pay ...
  • user-removed
  • Not applicable
  • 493 Views
  • 3 replies
  • 0 likes
  • 493 Views
  • 3 replies
  • 0 likes

Why cant I play my local (mp3) files??

Before I begin let mw just say that yes I do have the premium subscription. I did all the steps that the website tells you to do. I can view the playlist for my local file on the mobile app (for Android), but only a few songs were downloaded, it wont...

  • Visitor
  • Before I begin let mw just say that yes I do have the premium subscription. I did all the steps that the website tells you to do. I can view the playlist for my local file on the mobile app (for Andr...
  • joriking
  • Newbie
  • 1712 Views
  • 4 replies
  • 0 likes
  • Local files for Spotify Mobile
  • 1712 Views
  • 4 replies
  • 0 likes