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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376102 Views

541 replies

34 likes

Account
Free
  • 376102 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7553 Views

0 replies

7 likes

  • 7553 Views
  • 0 replies
  • 7 likes

spotify does not start on my cell

since the last update of Spotify does not start the program on my phone. And I've already uninstalled several times and nothing works.

Visitor

since the last update of Spotify does not start the program on my phone. And I've already uninstalled several times and nothing works.

Daniel

Community Legend

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Faulty "No internet connection" message [Android samsung galaxy S5]

Alright, from the top About two weeks ago, Spotify on my phone started messing up. About 80% of the time, the app doesn't get any internet connection, even though every other app on the device has internet connection. It all started with not being ab...

Newbie

Alright, from the top   About two weeks ago, Spotify on my phone started messing up. About 80% of the time, the app doesn't get any internet connection, even though every other app on the devi...

xRile

Newbie

1633 Views

2 replies

3 likes

  • 1633 Views
  • 2 replies
  • 3 likes

Only play in shuffle mode with android tablet

Hello, as I wrote in Subject I've tried to install Spotify on my android tablet (model mid-A13 with 4.0.4 version) but I can only play in shuffle mode... on Spotify website is written that I could play the songs I like, maybe I've made something wron...

Casual Listener

Hello,   as I wrote in Subject I've tried to install Spotify on my android tablet (model mid-A13 with 4.0.4 version) but I can only play in shuffle mode... on  Spotify website is writte...

isaackvladimir

Newbie

4378 Views

10 replies

1 likes

  • 4378 Views
  • 10 replies
  • 1 likes

Suscripción

Ayer pague con mi tarjeta y dijo que era problema de mi banco. Pero aun asi me hicieron el cobro y no tengo todavia el premium

Newbie

Ayer pague con mi tarjeta y dijo que era problema de mi banco. Pero aun asi me hicieron el cobro y no tengo todavia el premium

driveflanger

Community Legend

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

I paid for premium but I'm still on free

Hello I paid for premium but it didn't work also tried logging off and un installed the app but it didn't work what information is required to get my premium?

Regular

Hello I paid for premium but it didn't work also tried logging off and un installed the app but it didn't work what information is required to get my premium?

Vanalgo2000

Regular

1520 Views

18 replies

0 likes

  • 1520 Views
  • 18 replies
  • 0 likes

my Spotify premium doesn't work.

I paid the premium 3 hours ago and not my premium program not entered since restarted the application and nothing has changed. Solve my problem. I'm from Brazil.

Newbie

I paid the premium 3 hours ago and not my premium program not entered since restarted the application and nothing has changed. Solve my problem. I'm from Brazil.

Daniel

Community Legend

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

lockscreen control

Hi,Earlier it was possible to controll spotify via lockscreen. But somehow something Changed and i cant controll it anymore. Has someone experience with the settings?

Newbie

Hi, Earlier it was possible to controll spotify via lockscreen. But somehow something Changed and i cant controll it anymore. Has someone experience with the settings?

Daniel

Community Legend

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Android phone cant play from spotify

Hi! I cant play music from spotify when connected to wifi, ive tried downloading it again and all those things, i havent been able to play from wifi for like a year.Hope you can help?

Newbie

Hi! I cant play music from spotify when connected to wifi, ive tried downloading it again and all those things, i havent been able to play from wifi for like a year. Hope you can help?

Daniel

Community Legend

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Error emisora radio

Desde hace unos días me sale error al cargar las emisoras de radio por ejemplo jazz, blues, clasica

Visitor

Desde hace unos días me sale error al cargar las emisoras de radio por ejemplo jazz, blues, clasica

Adam_B

Spotify

1510 Views

14 replies

0 likes

  • 1510 Views
  • 14 replies
  • 0 likes

Spotify doesnt work correctly. after 2 mins stop

Hello: I have a bad issues with my Cell phonne, usually the songs dont play continuos after 2 mins. I saw that in mi cel Phonne but in the Tablet works perfect.The other problems is working without internet, the same problems, the songs works correct...

Casual Listener

Hello:   I have a bad issues with my Cell phonne, usually the songs dont play continuos after 2 mins.  I saw that in mi cel Phonne but  in the Tablet works perfect. The other probl...

Daniel

Community Legend

582 Views

2 replies

0 likes

  • 582 Views
  • 2 replies
  • 0 likes

Volume Adjuster Missing

I'm running the newest version of Spotify available on my Galaxy s4.A few updates ago, the volume adjuster inside spotify running the mobile app disappeared. It used to show up when a song started at the bottom of the screen. Has anyone else noticed ...

Casual Listener

I'm running the newest version of Spotify available on my Galaxy s4. A few updates ago, the volume adjuster inside spotify running the mobile app disappeared.  It used to show up when a song ...

user-removed

Not applicable

634 Views

1 replies

0 likes

Android
Galaxy S4
volume
  • 634 Views
  • 1 replies
  • 0 likes

Solved!! Problem to download playlist

Hello, i don't know why but i can´t download the playlist to my SD, it just download to internal memory of my Android and i can't found the place to set up the directory to save it on SD instead of internal memory of my Android.Can someone help me pl...

Casual Listener

Hello, i don't know why but i can´t download the playlist to my SD, it just download to internal memory of my Android and i can't found the place to set up the directory to save it on SD instead of i...

Daniel

Community Legend

707 Views

3 replies

0 likes

  • 707 Views
  • 3 replies
  • 0 likes

Solved!! Offline mode

When I put my spotify in offline mode (I have premium), have cellular data and WiFi turned off, it still plays the following songs in an album which I have not saved or downloaded for offline listening. Anyone know why or how this is?

Newbie

When I put my spotify in offline mode (I have premium), have cellular data and WiFi turned off, it still plays the following songs in an album which I have not saved or downloaded for offline listeni...

Daniel

Community Legend

571 Views

1 replies

0 likes

  • 571 Views
  • 1 replies
  • 0 likes

Spotify app says 'logging in' for ages and never seems to actually login!

I have a spotify app on my galaxy tab pro 10 sm t525. I have tried to login with my details that work on two other devices but it just says 'logging in...' and freezes. It never logs in, it just stops on that page. It's the same for both the normal l...

Newbie

I have a spotify app on my galaxy tab pro 10 sm t525. I have tried to login with my details that work on two other devices but it just says 'logging in...' and freezes.  It never logs in, it jus...

Daniel

Community Legend

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Defect spotify gift card

I've bought a card for 10€. This morning I tried to scratch free the code. But now i can't read the code because some parts are missing.

Newbie

I've bought a card for 10€. This morning I tried to scratch free the code. But now i can't read the code because some parts are missing.

Daniel

Community Legend

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Playlist jumps to 'Catie Sang - Little Did They know'

HeyThis issues occurs when I am playing from one of a number of playlists, instead of shuffling to the next song it will jump to playing this song 'Catie Sang - Little Did They know' who I have never heard of, don't follow etc.My playlists are longer...

Newbie

Hey This issues occurs when I am playing from one of a number of playlists, instead of shuffling to the next song it will jump to playing this song 'Catie Sang - Little Did They know' who I have nev...

232 Views

0 replies

0 likes

  • 232 Views
  • 0 replies
  • 0 likes

Sorting order Android VS Desktop

Why is the sorting order when sorting on (for example) song/title different for android and desktop version? The desktop does:( A B C D ... Z Android does:A B C D ... Z ( Non alphabet chars are sort different on both devices.

Regular

Why is the sorting order when sorting on (for example) song/title different for android and desktop version?   The desktop does: ( A B C D ... Z   Android does: A B C D ... Z ( &nbsp...

Daniel

Community Legend

494 Views

1 replies

0 likes

Android
Desktop
Sorting Options
  • 494 Views
  • 1 replies
  • 0 likes

I need help ASAP

Please please help!!I applied for the prenium 30day free trial and its coming up to the last day on the 3rd of October. I cannot remember my password to save my life! I asked it to reset the password but i clicked on it and it said that It had expire...

Newbie

Please please help!! I applied for the prenium 30day free trial and its coming up to the last day on the 3rd of October.  I cannot remember my password to save my life! I asked it to reset the ...

Daniel

Community Legend

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Locked In

I want to delete my account and conveniently there is no help number. I feel locked in and I'm going crazy trying to figure this out. I will warn others about being trapped into Spotify once you create an account. Any help is appreciated here since S...

Visitor

I want to delete my account and conveniently there is no help number. I feel locked in and I'm going crazy trying to figure this out. I will warn others about being trapped into Spotify once you crea...

Daniel

Community Legend

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Unsaves albums

for some reason i can save some albums and not others. it shows it as saved but if i exit the app i have to resave the album. but its totally hit or miss. its getting pretty annoying. any thoughts would be awesome. thanks!

Casual Listener

for some reason i can save some albums and not others. it shows it as saved but if i exit the app i have to resave the album. but its totally hit or miss. its getting pretty annoying. any thoughts wo...

Daniel

Community Legend

433 Views

3 replies

0 likes

  • 433 Views
  • 3 replies
  • 0 likes