Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I'd like to move my music which I've downloaded onto my sd card but the only solution offered is too delete the cache and saved data. Wouldnt that mean though I'd lose my playlists? How do I move the music but avoid erasing the playlists I have?
I'd like to move my music which I've downloaded onto my sd card but the only solution offered is too delete the cache and saved data. Wouldnt that mean though I'd lose my playlists? How do I move the...
335 Views
0 replies
0 likes
So let's say I used ID3-TagIT to add cover art for certain songs on my desktop that which are obviously read as local files via the Spotify Desktop application and show the cover art that i've attatched using the editor.However, since the recent upda...
So let's say I used ID3-TagIT to add cover art for certain songs on my desktop that which are obviously read as local files via the Spotify Desktop application and show the cover art that i've attatc...
Roadie
7351 Views
38 replies
7 likes
I'd like to move my music which I've downloaded onto my sd card but the only solution offered is too delete the cache and saved data. Wouldnt that mean though I'd lose my playlists? How do I move the music but avoid erasing the playlists I have?
I'd like to move my music which I've downloaded onto my sd card but the only solution offered is too delete the cache and saved data. Wouldnt that mean though I'd lose my playlists? How do I move the...
Gig Goer
440 Views
2 replies
0 likes
I've been using spotify on my computer and Galaxy S5 for a while with local files working perfectly fine on both. Today all local files stopped syncing to my mobile device. It kept all local files that were there before, but any new local songs are n...
I've been using spotify on my computer and Galaxy S5 for a while with local files working perfectly fine on both. Today all local files stopped syncing to my mobile device. It kept all lo...
347 Views
0 replies
1 likes
I've been using Spotify premium account on Android and it always plays the same songs when I play it on shuffle no matter what time I start the app.. like the random seed is always getting the same... the newly offline song added hardly ever play unl...
I've been using Spotify premium account on Android and it always plays the same songs when I play it on shuffle no matter what time I start the app.. like the random seed is always getting the same.....
384 Views
0 replies
0 likes
what is scrobbling for
what is scrobbling for
Community Legend
407 Views
1 replies
0 likes
Hi, im not able to log in to android app since last week. Via Web browser it works fine. Contacted Spotify support but no reply.
Hi, im not able to log in to android app since last week. Via Web browser it works fine. Contacted Spotify support but no reply.
Newbie
9613 Views
8 replies
2 likes
Hey everyone. I have alot, and I mean alot of music. It was taking up all the space on my devise so I moved all the music from the device to my SD card from my filesson app. I have a Galaxy S5 btw. So I went back into Spotify and my music was not dow...
Hey everyone. I have alot, and I mean alot of music. It was taking up all the space on my devise so I moved all the music from the device to my SD card from my filesson app. I have a Galaxy S5 btw. S...
Casual Listener
786 Views
3 replies
1 likes
Hi everyone, First off: I have searched the Android Help subforum for ~30 minutes and have not found an answer to my question so I am posting it here. I have a new Sony SRS-X77 with Spotify Connect support. It is connected to my home WiFi. I have spo...
Hi everyone, First off: I have searched the Android Help subforum for ~30 minutes and have not found an answer to my question so I am posting it here. I have a new Sony SRS-X77 with...
Newbie
1644 Views
3 replies
0 likes
Just noticed the track playing doesnt match with the one in the playlist
Just noticed the track playing doesnt match with the one in the playlist
233 Views
0 replies
0 likes
I am currently on the 3 mo. trial which hasnt expired yet. When I try to play certain songs I get the message that the song is not available.
I am currently on the 3 mo. trial which hasnt expired yet. When I try to play certain songs I get the message that the song is not available.
234 Views
0 replies
0 likes
Yeah, basically the title. I turn it off shuffle, but it still will play a random song in my playlist, not the next one that should be coming up.
Yeah, basically the title. I turn it off shuffle, but it still will play a random song in my playlist, not the next one that should be coming up.
Regular
884 Views
2 replies
0 likes
Hi!I have Spotify version 3.1.0.1117 on my S4 with Lillipop 5.0.1.When I start the app its just black and the messege "Spotify has stopped" appears. Tryed to re-install Spotify and delete the files from the Android-folder but it won't delete! Whats w...
Hi! I have Spotify version 3.1.0.1117 on my S4 with Lillipop 5.0.1. When I start the app its just black and the messege "Spotify has stopped" appears. Tryed to re-install Spotify and delet...
Regular
474 Views
1 replies
1 likes
Finally got Android Auto in my car, but I can only see like half of my playlists?
Finally got Android Auto in my car, but I can only see like half of my playlists?
Music Fan
21989 Views
63 replies
13 likes
Whenever I search any of Prince's albums and try to play the song on my Android, it just does nothing. By the way, I do have a premium account.
Whenever I search any of Prince's albums and try to play the song on my Android, it just does nothing. By the way, I do have a premium account.
Newbie
1634 Views
6 replies
0 likes
I have been running spotify on an Alcatel One Touch 6030X. As of yesterday, when I open the app. My screen freezes and my phone restarts. I've tried a clean reinstall and a new SD card. But the same problem is still occurring. Any help would be great...
I have been running spotify on an Alcatel One Touch 6030X. As of yesterday, when I open the app. My screen freezes and my phone restarts. I've tried a clean reinstall and a new SD card. But the same ...
252 Views
0 replies
0 likes
After installation and reboot, Spotify says it can't find the SD card. I'm using a Samsung Galaxy s4, and it happens on any SD card I use. HELP!!!
After installation and reboot, Spotify says it can't find the SD card. I'm using a Samsung Galaxy s4, and it happens on any SD card I use. HELP!!!
Casual Listener
3355 Views
3 replies
0 likes
I have 1670 songs in a playlist (the old favourites-playlist) and I've been having a problem where most of the songs go from being downloaded and available to greyed out and unavailable for no reason. I first make them available offline, wait until t...
I have 1670 songs in a playlist (the old favourites-playlist) and I've been having a problem where most of the songs go from being downloaded and available to greyed out and unavailable for no reason...
Newbie
28799 Views
41 replies
12 likes
This is a joke. I've tried the whole uninstal , restart and reinstal bollox.Nothing.I pay for this and it barely even works when I want new music it goes all tits up.Spotify does not recognize my WIFI internet connection!
This is a joke. I've tried the whole uninstal , restart and reinstal bollox. Nothing. I pay for this and it barely even works when I want new music it goes all tits up. Spotify does not recogn...
Casual Listener
503 Views
3 replies
2 likes
Recently, couple months ago, started using the Android app. When it works I like it a lot. But thats the problem, its WHEN it works. I am constantly turning the wifi on and back off on the device, sometimes it will load, sometimes not. Black screen. ...
Recently, couple months ago, started using the Android app. When it works I like it a lot. But thats the problem, its WHEN it works. I am constantly turning the wifi on and bac...
Roadie
524 Views
4 replies
0 likes
