Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
389079 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hello, i don't know why but i can´t download the playlist to my SD, it just download to internal memory of my Android and i can't found the place to set up the directory to save it on SD instead of internal memory of my Android.Can someone help me pl...
Hello, i don't know why but i can´t download the playlist to my SD, it just download to internal memory of my Android and i can't found the place to set up the directory to save it on SD instead of i...
Community Legend
723 Views
3 replies
0 likes
When I put my spotify in offline mode (I have premium), have cellular data and WiFi turned off, it still plays the following songs in an album which I have not saved or downloaded for offline listening. Anyone know why or how this is?
When I put my spotify in offline mode (I have premium), have cellular data and WiFi turned off, it still plays the following songs in an album which I have not saved or downloaded for offline listeni...
Community Legend
580 Views
1 replies
0 likes
I have a spotify app on my galaxy tab pro 10 sm t525. I have tried to login with my details that work on two other devices but it just says 'logging in...' and freezes. It never logs in, it just stops on that page. It's the same for both the normal l...
I have a spotify app on my galaxy tab pro 10 sm t525. I have tried to login with my details that work on two other devices but it just says 'logging in...' and freezes. It never logs in, it jus...
Community Legend
324 Views
1 replies
0 likes
I've bought a card for 10€. This morning I tried to scratch free the code. But now i can't read the code because some parts are missing.
I've bought a card for 10€. This morning I tried to scratch free the code. But now i can't read the code because some parts are missing.
Community Legend
287 Views
1 replies
0 likes
HeyThis issues occurs when I am playing from one of a number of playlists, instead of shuffling to the next song it will jump to playing this song 'Catie Sang - Little Did They know' who I have never heard of, don't follow etc.My playlists are longer...
Hey This issues occurs when I am playing from one of a number of playlists, instead of shuffling to the next song it will jump to playing this song 'Catie Sang - Little Did They know' who I have nev...
239 Views
0 replies
0 likes
Why is the sorting order when sorting on (for example) song/title different for android and desktop version? The desktop does:( A B C D ... Z Android does:A B C D ... Z ( Non alphabet chars are sort different on both devices.
Why is the sorting order when sorting on (for example) song/title different for android and desktop version? The desktop does: ( A B C D ... Z Android does: A B C D ... Z (  ...
Community Legend
508 Views
1 replies
0 likes
Please please help!!I applied for the prenium 30day free trial and its coming up to the last day on the 3rd of October. I cannot remember my password to save my life! I asked it to reset the password but i clicked on it and it said that It had expire...
Please please help!! I applied for the prenium 30day free trial and its coming up to the last day on the 3rd of October. I cannot remember my password to save my life! I asked it to reset the ...
Community Legend
309 Views
1 replies
0 likes
I want to delete my account and conveniently there is no help number. I feel locked in and I'm going crazy trying to figure this out. I will warn others about being trapped into Spotify once you create an account. Any help is appreciated here since S...
I want to delete my account and conveniently there is no help number. I feel locked in and I'm going crazy trying to figure this out. I will warn others about being trapped into Spotify once you crea...
Community Legend
294 Views
1 replies
0 likes
for some reason i can save some albums and not others. it shows it as saved but if i exit the app i have to resave the album. but its totally hit or miss. its getting pretty annoying. any thoughts would be awesome. thanks!
for some reason i can save some albums and not others. it shows it as saved but if i exit the app i have to resave the album. but its totally hit or miss. its getting pretty annoying. any thoughts wo...
Community Legend
450 Views
3 replies
0 likes
Hi there, I just struggle with the device management right now.I need to remove one of my three offline devices to add a new one.Unfortunately I only have android devices so I can't see the specific devices and this sucks!Has anyone here an idea how ...
Hi there, I just struggle with the device management right now. I need to remove one of my three offline devices to add a new one. Unfortunately I only have android devices so I can't see ...
Casual Listener
363 Views
2 replies
0 likes
Increase the quality of the album cover you can see whitin the spotify's notification where you can also change the songs. At this moment it look pixelated which is not nice
Increase the quality of the album cover you can see whitin the spotify's notification where you can also change the songs. At this moment it look pixelated which is not nice 😕
Casual Listener
1382 Views
11 replies
2 likes
Hello!Sorry to bother, but I was wondering if on the phone (A Samsung S4) was possible to add the song that I have saved on it into a Spotify playlist. Since on the pc I can do that, I can't really find a way to do the same thing on the Android thing...
Hello! Sorry to bother, but I was wondering if on the phone (A Samsung S4) was possible to add the song that I have saved on it into a Spotify playlist. Since on the pc I can do that, I can't really...
Community Legend
22825 Views
3 replies
0 likes
I loved this feature before so I don't understand why it has been discontinued!? It used to make Spotify my universal music app by combining the huge spotify library with my own music. Here is the email I got from support:"Hello, Thanks for getting b...
I loved this feature before so I don't understand why it has been discontinued!? It used to make Spotify my universal music app by combining the huge spotify library with my own music. Here ...
Not applicable
1066 Views
6 replies
2 likes
Error I can't connect say I'm in another country. Please help
Error I can't connect say I'm in another country. Please help
Community Legend
332 Views
1 replies
0 likes
No sé si si soy yo sola pero no se me ve el registro de actividad en facebook y no puedo ver lo que mis amigos escuchan, llevo casi quince días y nadie me da una solución, ni facebook ni spotify.
No sé si si soy yo sola pero no se me ve el registro de actividad en facebook y no puedo ver lo que mis amigos escuchan, llevo casi quince días y nadie me da una solución, ni facebook ni spotify.
Community Legend
7574 Views
3 replies
1 likes
Community Legend
341 Views
1 replies
0 likes
I cannot get the music on my SD card. I have no space on my phone. Nothing works. Please help
I cannot get the music on my SD card. I have no space on my phone. Nothing works. Please help
Community Legend
384 Views
1 replies
0 likes
Hello,Ive been having this problem for over a week now. I dont know if the app upgrade is defective but spotify will stop randomly on my android when Im trying to listen to music. I tried reinstalling the app and that did not fix the problem.Hope you...
Hello, Ive been having this problem for over a week now. I dont know if the app upgrade is defective but spotify will stop randomly on my android when Im trying to listen to music. I tried reinsta...
485 Views
0 replies
0 likes
Almost everytime I start Spotify on my phone, my "Starred" playlist keeps synchronization info (tracks), but tends to display some (well... 432 at the moment) of the tracks on it as not available offline. Then, when I connect to the Internet, it atte...
Almost everytime I start Spotify on my phone, my "Starred" playlist keeps synchronization info (tracks), but tends to display some (well... 432 at the moment) of the tracks on it as not available off...
507 Views
0 replies
0 likes
This is so frustrating, I don't know if you all are working on the program or not but I have NOT been able to use my Spotify application due to the fact that it will not detect my WiFi. It is not my WiFi's fault, all other applications detect it. It ...
This is so frustrating, I don't know if you all are working on the program or not but I have NOT been able to use my Spotify application due to the fact that it will not detect my WiFi. It is not my ...
Not applicable
23272 Views
13 replies
0 likes
