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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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0 replies

7 likes

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Shuts down phone

I have been running spotify on an Alcatel One Touch 6030X. As of yesterday, when I open the app. My screen freezes and my phone restarts. I've tried a clean reinstall and a new SD card. But the same problem is still occurring. Any help would be great...

Newbie

I have been running spotify on an Alcatel One Touch 6030X. As of yesterday, when I open the app. My screen freezes and my phone restarts. I've tried a clean reinstall and a new SD card. But the same ...

260 Views

0 replies

0 likes

  • 260 Views
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Solved!! Won't recognize SD card after reboot

After installation and reboot, Spotify says it can't find the SD card. I'm using a Samsung Galaxy s4, and it happens on any SD card I use. HELP!!!

Casual Listener

After installation and reboot, Spotify says it can't find the SD card. I'm using a Samsung Galaxy s4, and it happens on any SD card I use. HELP!!!

moorescorner171

Casual Listener

3372 Views

3 replies

0 likes

Other
Premium
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Downloaded Available Offline songs "undownloaded" and greyed out

I have 1670 songs in a playlist (the old favourites-playlist) and I've been having a problem where most of the songs go from being downloaded and available to greyed out and unavailable for no reason. I first make them available offline, wait until t...

Regular

I have 1670 songs in a playlist (the old favourites-playlist) and I've been having a problem where most of the songs go from being downloaded and available to greyed out and unavailable for no reason...

mgarey2

Newbie

28911 Views

41 replies

12 likes

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  • 41 replies
  • 12 likes

I can cannect via Moba data but Not Wifi.

This is a joke. I've tried the whole uninstal , restart and reinstal bollox.Nothing.I pay for this and it barely even works when I want new music it goes all tits up.Spotify does not recognize my WIFI internet connection!

Casual Listener

This is a joke. I've tried the whole uninstal , restart and reinstal bollox. Nothing. I pay for this and it barely even works when I want new music it goes all tits up. Spotify does not recogn...

OnesieStar

Casual Listener

525 Views

3 replies

2 likes

  • 525 Views
  • 3 replies
  • 2 likes

Problems since day 1

Recently, couple months ago, started using the Android app. When it works I like it a lot. But thats the problem, its WHEN it works. I am constantly turning the wifi on and back off on the device, sometimes it will load, sometimes not. Black screen. ...

Roadie

Recently, couple months ago, started using the Android app.  When it works I like it a lot.  But thats the problem, its WHEN it works.   I am constantly turning the wifi on and bac...

Rollo_

Roadie

547 Views

4 replies

0 likes

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  • 4 replies
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Spotify automatically downloading everything

I currently have Spotify premium on my phone (Samsung Galaxy S6). I have a number of albums downloaded onto my phone and had switched it to offline. When I went back online it tried to download every song that was on my phone. This results in a numbe...

Newbie

I currently have Spotify premium on my phone (Samsung Galaxy S6). I have a number of albums downloaded onto my phone and had switched it to offline. When I went back online it tried to download every...

348 Views

0 replies

0 likes

  • 348 Views
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Sonos app crashes on Android 5.0.1 when selecting Spotify Playlist

I recently had to upgrade my mobile phone (Samsung Galaxy S4) to Android 5.0.1. Since then, each time I try to access the Spotify Playlist option in Sonos, the app crashes with the message "Unfortunately Sonos has stopped".My partner has still got An...

Newbie

I recently had to upgrade my mobile phone (Samsung Galaxy S4)  to Android 5.0.1. Since then, each time I try to access the Spotify Playlist option in Sonos, the app crashes with the message "Unf...

643 Views

0 replies

0 likes

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Connection stability problems with 3G/4G in version 3.XX

HiHi have a htc one m8 from at&t unlocked and after update to 3.XX the problems of disconections, cannot connect, etc appear.I have to roll back to 2.8 and the problems dissappear.With wifi no problem, but when i go to 3G/4G i have to wait 10/15 minu...

Casual Listener

Hi Hi have a htc one m8 from at&t unlocked and after update to 3.XX the problems of disconections, cannot connect, etc appear. I have to roll back to 2.8 and the problems dissappear. With wifi...

elrami-ar

Casual Listener

521 Views

2 replies

0 likes

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  • 2 replies
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Connected from aniother country

Hello, When I try to log on on my phone (Android), the log in fails because it considers I am logged in from a different country.When I log in from a computer and check my profile, the country is set to UK. I am in France but I cannot modify the coun...

Newbie

Hello,   When I try to log on on my phone (Android), the log in fails because it considers I am logged in from a different country. When I log in from a computer and check my profile, the cou...

259 Views

0 replies

0 likes

  • 259 Views
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Local Files Not Syncing and Spotify keeps switching my local files to wrong songs

So the first time I downloaded songs for offline it worked like a charm, but I wanted to remake the playlist so I deleted it and made a new one with many having the same songs, except now the local files won't download. Also some of local files that ...

Casual Listener

So the first time I downloaded songs for offline it worked like a charm, but I wanted to remake the playlist so I deleted it and made a new one with many having the same songs, except now the local f...

lowrhee

Casual Listener

784 Views

2 replies

0 likes

  • 784 Views
  • 2 replies
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Cant play local files on Mobile

Hello, I have a Droid Razr M, and I can't play my local files on my Android phone. I have premium, and when I download a playlist/songs to my phone, they come up as (Song Name) Unknown Artist, Unknown Album, and completely grey instead of white with ...

Casual Listener

Hello, I have a Droid Razr M, and I can't play my local files on my Android phone.   I have premium, and when I download a playlist/songs to my phone, they come up as (Song Name) Unknown Artis...

481 Views

0 replies

2 likes

  • 481 Views
  • 0 replies
  • 2 likes

Question. I can listen to songs as restricted in the United States?

Some albums I can't listen because they are not available in the United States. Given this:1. The albums arrived in the US2. Try proxies and not work3. I can not change my country in my profile pageThey can give me some solution?

Newbie

Some albums I can't listen because they are not available in the United States. Given this: 1. The albums arrived in the US 2. Try proxies and not work 3. I can not change my country in my profile...

370 Views

0 replies

0 likes

  • 370 Views
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My spotify goes offline after 2 songs!!!! >:-(

I have a Galaxy S5 on Verizon and my spotify goes offline after literally 2 songs play. I close out the app through task manager and reopen. It plays 2 songs, then goes offline. My network is 4G and full signal with no loss fluctuations.

Newbie

I have a Galaxy S5 on Verizon and my spotify goes offline after literally 2 songs play. I close out the app through task manager and reopen. It plays 2 songs, then goes offline. My network is 4G and ...

542 Views

0 replies

0 likes

No internet connection android
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Search Bar and the new "Now Playing" layout

The search bar disappears after one time you try to search for something. This has been going on for at least a week with me now. Other people seem to have this problem, also.Also, what's up with the new "Now Playing" layout? I loved it like it was p...

Regular

The search bar disappears after one time you try to search for something. This has been going on for at least a week with me now. Other people seem to have this problem, also. Also, what's up with...

Deanofgreens

Casual Listener

471 Views

1 replies

1 likes

  • 471 Views
  • 1 replies
  • 1 likes

Spotify Lock Screen Controls Disappearing

I wasn't sure where to go looking for this issue. I found many hits that relate to my problem in different ways on different devices, but none of those fixes really worked for me. Device: OnePlus One running Cynageon Mod 11s (4.4.4) I don't know if t...

Visitor

I wasn't sure where to go looking for this issue. I found many hits that relate to my problem in different ways on different devices, but none of those fixes really worked for me.    Devi...

JohnTerburg

Regular

1255 Views

1 replies

0 likes

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Spotify Search Function Missing AndroidOS

Hey gents,Recently renewed my Spotify Sub so not 100% sure when this occurred buuuut!I use Spotify on my mobile phone (Apple iOS) and on my tablet (Android JellyBean), now all of a sudden I have no search function at all.Updated, un- and re- installe...

Newbie

Hey gents, Recently renewed my Spotify Sub so not 100% sure when this occurred buuuut! I use Spotify on my mobile phone (Apple iOS) and on my tablet (Android JellyBean), now all of a sudden I have ...

ghostjmf

Music Fan

1054 Views

2 replies

0 likes

Search missing
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Large loop in playlist

All...for some reason my starred playlist likes to make large loops.The playlist itself has over 1500 songs. However, after 7-8 songs or so, a loop of songs plays again so that I have to cycle through the entire list of songs I just played to get to ...

Casual Listener

All...for some reason my starred playlist likes to make large loops. The playlist itself has over 1500 songs.  However, after 7-8 songs or so, a loop of songs plays again so that I have to cy...

287 Views

0 replies

0 likes

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S L O W - Samsung galaxy grand prime

The application is slow and doesnt work. What van I do? Pls help!!!!

Visitor

The application is slow and doesnt work. What van I do? Pls help!!!!

dannygreenan500

Newbie

1876 Views

2 replies

0 likes

Samsung galaxy grand prime
slow
slow sync
  • 1876 Views
  • 2 replies
  • 0 likes