Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
201699 Views
134 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
545999 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
453820 Views
571 replies
38 likes
Hey all,Can someone help me out pls.I have resetted my android fone the day before yesterday.So when i installed spotify again it opened once. So i logged on. But now, everytime i want too open spotify, it throws me out.I already tried a few times wi...
Hey all, Can someone help me out pls. I have resetted my android fone the day before yesterday. So when i installed spotify again it opened once. So i logged on. But now, everytime i want too op...
Community Legend
1165 Views
5 replies
0 likes
I have an HTC One M8 running Lollipop Stock Android.Anyway, two days ago there was an update for Spotify on my phone, and now all of my local filed that I had synced to my computer as well as my phone won't play anymore on my phone. The songs are the...
I have an HTC One M8 running Lollipop Stock Android. Anyway, two days ago there was an update for Spotify on my phone, and now all of my local filed that I had synced to my computer as well as my ph...
276 Views
0 replies
0 likes
I need help logg ing into my account the email that I have linked to my account is no lone r active so when I try to reset my password the email doesn't come to me. How can I get thay fixed? My username is twistedwrench...
I need help logg ing into my account the email that I have linked to my account is no lone r active so when I try to reset my password the email doesn't come to me. How can I get thay fixed? My usern...
Casual Listener
523 Views
4 replies
0 likes
Phone is galaxy S6 edge+ android version 5.1.1I installed Spotify and for some reason Spotify keeps creating a folder in my pictures with nothing but a Spotify icon picture.I have a screenshot and will try to upload it.I have tried to Uninstall and r...
Phone is galaxy S6 edge+ android version 5.1.1 I installed Spotify and for some reason Spotify keeps creating a folder in my pictures with nothing but a Spotify icon picture. I have a screensho...
Casual Listener
592 Views
1 replies
0 likes
So, Im having this problem since monday. When Im navigating through "your music" and choose a song that starts playing, the moment I press home button and get back to the app, the list that i scrolled down at which point is back at the top. It bother...
So, Im having this problem since monday. When Im navigating through "your music" and choose a song that starts playing, the moment I press home button and get back to the app, the list that i sc...
373 Views
0 replies
0 likes
I have a z ultra and Spotify doesn't work, after installing the programmes doesn't respond, and am paying for it
I have a z ultra and Spotify doesn't work, after installing the programmes doesn't respond, and am paying for it
Newbie
3915 Views
8 replies
0 likes
I find the UI confusing and irritating. I'm really on the fence about keeping with Spotify. (The Roku app problems are really disappointing, and now these issues on Android... arrgh!) My current biggest issue is trying to load and play albums, as alb...
I find the UI confusing and irritating. I'm really on the fence about keeping with Spotify. (The Roku app problems are really disappointing, and now these issues on Android... arrgh!) &n...
401 Views
0 replies
0 likes
So. I have a premium account that was connected to my laptop and my phone. My phone broke and I had to replace it. I downloaded Spotify and put my account in, and I was placed under Spotify free. So I checked the forums and logged in and out and chec...
So. I have a premium account that was connected to my laptop and my phone. My phone broke and I had to replace it. I downloaded Spotify and put my account in, and I was placed under Spotify free. So ...
580 Views
0 replies
1 likes
How to set Spotify as a default player? I would like to set Spotify as a default player to be able start or reasume playing by Start button in bluetooth device. There is no such option in Spotify. I have installed Default App Manager and Spotify does...
How to set Spotify as a default player? I would like to set Spotify as a default player to be able start or reasume playing by Start button in bluetooth device. There is no such option in Sp...
1214 Views
0 replies
4 likes
Community Legend
379 Views
1 replies
0 likes
I can't seem to use It help
I can't seem to use It help 😢
Community Legend
416 Views
1 replies
0 likes
I have a Samsung galaxy s5. And after The uppdate on Spotify this night I cant open The app without it crashes. It just turns black and then down. I have tried to reinstall and reboot the phone. But the problems still exist. I tried an another accoun...
I have a Samsung galaxy s5. And after The uppdate on Spotify this night I cant open The app without it crashes. It just turns black and then down. I have tried to reinstall and reboot the phone. But ...
Community Legend
870 Views
2 replies
1 likes
Hi!Since few days, my Spotify Mobile passes and pauses the songs without I can control it. It is impossible to listen to a whole song without Spotify changes it or pauses it.Does anyone have a solution? Thx!
Hi! Since few days, my Spotify Mobile passes and pauses the songs without I can control it. It is impossible to listen to a whole song without Spotify changes it or pauses it. Does anyone have ...
Not applicable
468 Views
1 replies
0 likes
there is no repeat mode on the phone while i navigate the PC, right? There is only random song button and playlist repeat, if i press it twice it only swiches off and on Do you have the same problem? Or is it only me?
there is no repeat mode on the phone while i navigate the PC, right? There is only random song button and playlist repeat, if i press it twice it only swiches off and on 😞 Do you have the same pr...
Not applicable
835 Views
1 replies
0 likes
Hi, god only knows how many times I've been trying to get help with this: the spotify app is just stops running as soon as I leave the app to do something else on my phone. Which means that I have to have spotify open constantly on my screen. This is...
Hi, god only knows how many times I've been trying to get help with this: the spotify app is just stops running as soon as I leave the app to do something else on my phone. Which means that I have to...
522 Views
0 replies
0 likes
Hello,iam using Premium and i want to hear my offline music.In fact the offline filter does not work.So for example when i want to hear my offline albums and i make the offline filter on there are albums which i dont have downloaded. The albums are o...
Hello, iam using Premium and i want to hear my offline music. In fact the offline filter does not work. So for example when i want to hear my offline albums and i make the offline filter on ther...
Casual Listener
856 Views
3 replies
0 likes
I have a moto g 2nd gen, when i lock the screen, while playing a song or a playlist, after a few minute the app stops playing but when i go look in spotify he shows me that the song is playing, i have no idea what to do
I have a moto g 2nd gen, when i lock the screen, while playing a song or a playlist, after a few minute the app stops playing but when i go look in spotify he shows me that the song is playing, i hav...
458 Views
0 replies
0 likes
Every streaming service I use or have used, whether music or podcast just works with wifi, period. With many back and forths with tech they are saying I must not only open a particular port but I must open a set of ip ranges. My router does not suppo...
Every streaming service I use or have used, whether music or podcast just works with wifi, period. With many back and forths with tech they are saying I must not only open a particular port but...
Regular
11131 Views
2 replies
1 likes
Hello I happen to like song spotify:track:5DEBUNlAGL394H3ioYRABS ("El guardián de tu piel - Acústico"), but whenever I try to listen to it, nothing sounds. The progress bar measuring the track time is counting, but nothing sounds. It is like the song...
Hello I happen to like song spotify:track:5DEBUNlAGL394H3ioYRABS ("El guardián de tu piel - Acústico"), but whenever I try to listen to it, nothing sounds. The progress bar measuri...
620 Views
0 replies
0 likes
I'm trying to figure out if this is a "feature" or not as I can't find any info on this. When I'm connected via Bluetooth and skip a song with the steering wheel controls it wakes the screen which causes increased battery drain. On Pandora the screen...
I'm trying to figure out if this is a "feature" or not as I can't find any info on this. When I'm connected via Bluetooth and skip a song with the steering wheel controls it wakes the screen which ca...
Regular
6285 Views
7 replies
0 likes
