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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42413 Views
  • 65 replies
  • 25 likes
  • 42413 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877993 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877993 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26354 Views
  • 4 replies
  • 0 likes
  • 26354 Views
  • 4 replies
  • 0 likes

Tablet: external SDCard not used

Hi! I've a Galaxy Note 8. On my device I've 7 GB (!) free space. On my SD card 47 GB (!!). And Spotify is telling me, there is not enough free space. Also I'm not able to tell Spotify to use my external SD card. A previous version supported this. I a...

  • Roadie
  • Hi!   I've a Galaxy Note 8.   On my device I've 7 GB (!) free space. On my SD card 47 GB (!!).   And Spotify is telling me, there is not enough free space.   Also ...
  • mdantasf
  • Casual Listener
  • 833 Views
  • 2 replies
  • 0 likes
  • android 4.2.2
    bug
    external
    offline mode
    offline sync
    sdcard
  • 833 Views
  • 2 replies
  • 0 likes

DNS troubles

I switched DNS servers 2 days ago, because my ISP was having troubles with their server. So I entered Googles DNS settings in my router. Internet has been running smooth, but I seem to be getting the 'No Internet Connection' error in the Spotify App ...

  • Newbie
  • I switched DNS servers 2 days ago, because my ISP was having troubles with their server. So I entered Googles DNS settings in my router. Internet has been running smooth, but I seem to be gettin...
  • Jordi
  • Community Legend
  • 3991 Views
  • 1 replies
  • 0 likes
  • 3991 Views
  • 1 replies
  • 0 likes

keeps crashing galaxy s3

Till yesterday it worked smoothly. I didn't do any updates, but when I tried to start it this morning it showed me the black screen for a second and closes. I tried to update it, but it didn't help at all... it keeps working normally on my Tab S any ...

  • Casual Listener
  • Till yesterday  it worked smoothly. I didn't do any updates, but when I tried to start it this morning  it showed me the black screen for a second and closes. I tried to update it, but it d...
  • Jason
  • Spotify Legend
  • 438 Views
  • 4 replies
  • 0 likes
  • 438 Views
  • 4 replies
  • 0 likes

Possible to easily remove song while listening on an android mobile?

Hi Is it possible to remove a song from a playlist while listening to it? Cant see that it is.The only possibillity is to view the playlist as a list and there search for that patricular song and remove.That is however very annoying while you have to...

  • Regular
  • Hi Is it possible to remove a song from a playlist while listening to it? Cant see that it is. The only possibillity is to view the playlist as a list and there search for that patricular ...
  • Jason
  • Spotify Legend
  • 350 Views
  • 1 replies
  • 1 likes
  • 350 Views
  • 1 replies
  • 1 likes

Random List Option Problems

I can't turn off the random list. Why? Also, what is the ramdom logic? It selects same songs

  • Newbie
  • I can't turn off the random list. Why? Also, what is the ramdom logic? It selects same songs
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Cannot sync my local files to my mobile

I cannot download any local files on my phone, can someone please help? I restarted everthing twice, and I also tried to log out and in, but none of these things worked...

  • Newbie
  • I cannot download any local files on my phone, can someone please help? I restarted everthing twice, and I also tried to log out and in, but none of these things worked...
  • Minonos
  • Casual Listener
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Random songs aren't available offline on Android and have to be re-downloaded

Hy there, i'm premium user and use the Spotify-App for android (version 3.4.0.762 on a Samsung Galaxy S3 LTE with Cyanogenmod, Android 4.4.4). Now i've got the following problem for a while:Sometimes, (from my point of view) random songs from random ...

  • Casual Listener
  • Hy there,   i'm premium user and use the Spotify-App for android (version 3.4.0.762 on a Samsung Galaxy S3 LTE with Cyanogenmod, Android 4.4.4).   Now i've got the following problem for...
  • Jason
  • Spotify Legend
  • 507 Views
  • 4 replies
  • 0 likes
  • 507 Views
  • 4 replies
  • 0 likes

I can't use my Spotify with WiFi

I bought Spotify Premium three days ago. All that's good except when I turn on my WiFi connection. I'm trying to search a artist or a song and Spotify say: "There isn't any result without connect" but my Wifi Connection that's good. ¿What's the probl...

  • Newbie
  • I bought Spotify Premium three days ago. All that's good except when I turn on my WiFi connection. I'm trying to search a artist or a song and Spotify say: "There isn't any result without connect" bu...
  • Ambivalence
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Spotify doesn't recognize offline playlists

Hi, I've removed the SC card, where Spotify stores the offline playlists, from my mobile phone and when I wanted to insert it again Spotify said something similar to "Your playlists can't be synchronized with more than 3 devices" and my offline playl...

  • Casual Listener
  • Hi,   I've removed the SC card, where Spotify stores the offline playlists, from my mobile phone and when I wanted to insert it again Spotify said something similar to "Your playlists can't be...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

[Android]: cannot find Connect devices

Hi, since 1 week I don't see my Spotify Connect device (Denon AVR-X2100W) in the app.But when I open the Spotify app on my Windows PC, I can connect to it. When I'm going back to my android app, only then the app sees the Spotify Connect Devices (Den...

  • Newbie
  • Hi, since 1 week I don't see my Spotify Connect device (Denon AVR-X2100W) in the app. But when I open the Spotify app on my Windows PC, I can connect to it. When I'm going back to my android app, on...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Deleted premier

After phoneservice spotifyapp was deleted. When reinnstalled premium account is gone. Nov what?

  • Newbie
  • After phoneservice spotifyapp was deleted. When reinnstalled premium account is gone. Nov what?
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

I bought spotifiy Premium but...

I bought spotifiy premium and it ended before

  • Newbie
  • I bought spotifiy premium and it ended before
  • MattSuda
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

DLNA support in Spotify

So I've had this problem for about 3-4 months now. Whenever I listen to ANYTHING on Spotify sometimes it will randomly stop in the middle. It doesn't say it pauses, so I press the pause button and press the play button and nothing works. It'll play a...

  • Casual Listener
  •  So I've had this problem for about 3-4 months now. Whenever I listen to ANYTHING on Spotify sometimes it will randomly stop in the middle. It doesn't say it pauses, so I press the pause button ...
  • kaitlin73
  • Casual Listener
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

Headphone/bluetooth controls not working with screen off

Since the most recent update, I can no longer pause/skip/etc. using my headphone or bluetooth device when my phone's screen is off. I can do this fine with other music apps. I've tried clearing thre cache and re-installing Spotify. I'm using a Samsun...

  • Newbie
  • Since the most recent update, I can no longer pause/skip/etc. using my headphone or bluetooth device when my phone's screen is off.  I can do this fine with other music apps.  I've tried cl...
  • 459 Views
  • 0 replies
  • 3 likes
  • 459 Views
  • 0 replies
  • 3 likes

HTC M8 Lollipop 5.0.1 Spotify Hangs

DescriptionSpotify keeps freezing. Locks device. Freezes on re-starting device so have to do hard restart (power on/press volume). This seems to be a V5.0 Lollipop problem. It worked fine before I upgradedWhat are the steps you took to get to the err...

  • Newbie
  • Description Spotify keeps freezing. Locks device. Freezes on re-starting device so have to do hard restart (power on/press volume). This seems to be a V5.0 Lollipop problem. It worked fine before I ...
  • mtamlyn
  • Newbie
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

automatisch von premium auf free

Habe mein Telefon verloren. Als ich mich bei spotify mit dem neuen Telefon angemeldet habe, zeigte mir es an, dass ich nur noch Spotify free benutze.. warum und was kann ich machen?

  • Newbie
  • Habe mein Telefon verloren. Als ich mich bei spotify mit dem neuen Telefon angemeldet habe, zeigte mir es an, dass ich nur noch Spotify free benutze.. warum und was kann ich machen?
  • Nico
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Samsung issues

Ever since the latest update on my Samsung 5 the Spotify app has been acting weird. 1. If I do not have it already running, when I try to load the app, it restarts my phone (annoying)2. When playing either straight playlists, or on random, about 20 s...

  • Newbie
  • Ever since the latest update on my Samsung 5 the Spotify app has been acting weird.    1.  If I do not have it already running, when I try to load the app, it restarts my phone (anno...
  • Nico
  • Community Legend
  • 489 Views
  • 1 replies
  • 1 likes
  • 489 Views
  • 1 replies
  • 1 likes

music download

I pay for premium and want my music offline but it just keeps saying not enough space when I still have 12gb left of space on my phone

  • Newbie
  • I pay for premium and want my music offline but it just keeps saying not enough space when I still have 12gb left of space on my phone
  • 201 Views
  • 0 replies
  • 1 likes
  • 201 Views
  • 0 replies
  • 1 likes