Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

201767 Views

135 replies

10 likes

Android
autoplay
bluetooth
  • 201767 Views
  • 135 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

546091 Views

78 replies

3 likes

  • 546091 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

ErasMudHuffPotterite

Newbie

453961 Views

571 replies

38 likes

Account
Free
  • 453961 Views
  • 571 replies
  • 38 likes

Solved!! (Solved) Screen Wake When Skipping Songs

I'm trying to figure out if this is a "feature" or not as I can't find any info on this. When I'm connected via Bluetooth and skip a song with the steering wheel controls it wakes the screen which causes increased battery drain. On Pandora the screen...

Regular

I'm trying to figure out if this is a "feature" or not as I can't find any info on this. When I'm connected via Bluetooth and skip a song with the steering wheel controls it wakes the screen which ca...

tckssjmy

Regular

6286 Views

7 replies

0 likes

  • 6286 Views
  • 7 replies
  • 0 likes

All music has undownloaded and has been waiting to download despite being conected to wifi

Music has all been undownloaded and grey and been waiting to download despite being connected to Wi-Fi. Problem has lasted for over 24 hours now and I checked my premium status and said my next payment not until end of the month. My card has expired ...

Casual Listener

Music has all been undownloaded and grey and been waiting to download despite being connected to Wi-Fi. Problem has lasted for over 24 hours now and I checked my premium status and said my next payme...

nzsam20

Casual Listener

542 Views

2 replies

0 likes

  • 542 Views
  • 2 replies
  • 0 likes

all songs some artists and everything past 'T' has disappeared

all my songs have gone!! well, apart from one playlist (the other playlists are still there but there are no songs available offline altough I can't remember what was available). Most of the artists are still there but a lot have gone and I have noth...

Casual Listener

all my songs have gone!! well, apart from one playlist (the other playlists are still there but there are no songs available offline altough I can't remember what was available). Most of the artists ...

299 Views

0 replies

0 likes

  • 299 Views
  • 0 replies
  • 0 likes

BT and Ford Sync

First time poster. I have had a Windows Phone for 3 years and now have a Samsung S6 Edge. Every time I get in my car now that the phone is paired it starts playing a song on Spotify. I have turned off auto play in Sync. It was the same behavior on th...

Casual Listener

First time poster. I have had a Windows Phone for 3 years and now have a Samsung S6 Edge. Every time I get in my car now that the phone is paired it starts playing a song on Spotify. I have turned of...

Splintor13

Casual Listener

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

HTC One M8 - Anddroid Lollipop, can't log on

Cannot log on my Spotify app on my HTC One M8. Tried uninstalling, rebooting, reinstalling (several times). Tried logging in with both Facebook and username+password. My Spotify works fine on Windows 10 devices.

Visitor

Cannot log on my Spotify app on my HTC One M8. Tried uninstalling, rebooting, reinstalling (several times). Tried logging in with both Facebook and username+password. My Spotify works fine on Windows...

309 Views

0 replies

0 likes

  • 309 Views
  • 0 replies
  • 0 likes

Unable to see my starred playlist on my phone

Hi, since i updated my spotify app to latest version, im not able to see starred playlist on my phone. playlist works fine on my PC and MAC. Phone mode: HTC one M8 Spotify version: 3.8.0.800 Thanks, zhoti

Casual Listener

Hi,   since i updated my spotify app to latest version, im not able to see starred playlist on my phone. playlist works fine on my PC and MAC.   Phone mode: HTC one M8  Spotify ve...

311 Views

0 replies

0 likes

  • 311 Views
  • 0 replies
  • 0 likes

Spotify no longer in Google Play?

I have been trying to find out why I can no longer get Spotify for my Samsung S3. I uninstalled, due to being unable to log on cause it was in Offline Mode? I was confused. Now I can't find in Google Play and online, it says that the Browser isn't su...

Casual Listener

I have been trying to find out why I can no longer get Spotify for my Samsung S3. I uninstalled, due to being unable to log on cause it was in Offline Mode? I was confused. Now I can't find in Google...

Daniel

Community Legend

723 Views

5 replies

0 likes

  • 723 Views
  • 5 replies
  • 0 likes

[Android 4.1.2] My "Starred" playlist keeps removing files from offline mode

Almost everytime I start Spotify on my phone, my "Starred" playlist keeps synchronization info (tracks), but tends to display some of the tracks on it as not available offline. Then, when I connect to the Internet, it attempts to download them again....

Regular

Almost everytime I start Spotify on my phone, my "Starred" playlist keeps synchronization info (tracks), but tends to display some of the tracks on it as not available offline. Then, when I conn...

vhailor303

Regular

455 Views

2 replies

0 likes

  • 455 Views
  • 2 replies
  • 0 likes

Problemas premium

Soy premium he tenido que borrar e instalar la app 3 veces y continuo sin que me aparezca , podéis darme una solución ya hice todas las q constan en la ayuda.

Newbie

Soy premium he tenido que borrar e instalar la app 3 veces y continuo sin que me aparezca , podéis darme una solución ya hice todas las q constan en la ayuda.

299 Views

0 replies

0 likes

  • 299 Views
  • 0 replies
  • 0 likes

Downloading Songs

My Spotify is premuim but when I click offline mode it says its waiting to be downloaded on my Nexus 6, and the thing is it was downloaded before it just undownloaded a few hours ago, what's going on?

Newbie

My Spotify is premuim but when I click offline mode it says its waiting to be downloaded on my Nexus 6, and the thing is it was downloaded before it just undownloaded a few hours ago, what's going on?

camillo75

Community Legend

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

My music

Hi everyone! I can't save new songs into my music... Is there a limit to it too?

Visitor

Hi everyone! I can't save new songs into my music... Is there a limit to it too?

Daniel

Community Legend

388 Views

2 replies

0 likes

  • 388 Views
  • 2 replies
  • 0 likes

1 SD Card, 2 Phones

So I have a Galaxy S3 and S4 (Verizon), both with broken charging ports, so I routinely switch my SIM and SD between the 2 in order to externally charge the batteries. Why does Spotify on one phone recognize my downloaded music while the other doesn'...

Newbie

So I have a Galaxy S3 and S4 (Verizon), both with broken charging ports, so I routinely switch my SIM and SD between the 2 in order to externally charge the batteries. Why does Spotify on one phone r...

Daniel

Community Legend

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Random White Screen Keeps Popping Up

Ever since I connected Facebook to my account I keep getting this annoying white screen that pops up then goes away after about a second. This happens about every 5 seconds. How the heck do I fix this short of reinstalling every time I want to use th...

Casual Listener

Ever since I connected Facebook to my account I keep getting this annoying white screen that pops up then goes away after about a second. This happens about every 5 seconds. How the heck do I fix thi...

Zetsu001

Newbie

3738 Views

4 replies

1 likes

  • 3738 Views
  • 4 replies
  • 1 likes

Samsung Note 4 no longer downloading

Premium member. App worked fine up until 2 days ago I have tried the reset instructions several times and tried both internal and SD card storage. The app installs fine and streams without issue, but when I select an album to download it hangs at "wa...

Newbie

Premium member. App worked fine up until 2 days ago   I have tried the reset instructions several times and tried both internal and SD card storage.   The app installs fine and streams ...

camillo75

Community Legend

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

possible way to look account with credit card number

Is there any way to look up an account with your card number? I forgot my password and don't have access to the email I used with it. I just want to cancel the premium membership. I don't use Spotify to often

Newbie

Is there any way to look up an account with your card number? I forgot my password and don't have access to the email I used with it. I just want to cancel the premium membership. I don't use Spotify...

jean3601

Community Legend

3884 Views

1 replies

0 likes

  • 3884 Views
  • 1 replies
  • 0 likes

Spotify Wont Play when Offline

This is starting to drive my nuts. Lately my Spotify App has stopped playing when offline which is the whole reason I pay for Premium. I'm currently running version 3.7.0.833I'm on Android 5.0.1 with the latest updates from Verizon.I'm running on a S...

Regular

This is starting to drive my nuts. Lately my Spotify App has stopped playing when offline which is the whole reason I pay for Premium.   I'm currently running version 3.7.0.833 I'm on Android...

OzarkCDN

Music Fan

1651 Views

7 replies

1 likes

  • 1651 Views
  • 7 replies
  • 1 likes

Offline playlist problems - can you duplicate?

I've been going back and forth with tech support, but no help there, so would love it to see if you all have the same issue or not. I have a probelm where Spotify's current version is trying to playback songs in offline mode that are not already down...

Music Fan

I've been going back and forth with tech support, but no help there, so would love it to see if you all have the same issue or not.  I have a probelm where Spotify's current version is trying to...

OzarkCDN

Music Fan

496 Views

1 replies

0 likes

  • 496 Views
  • 1 replies
  • 0 likes