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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

389337 Views

545 replies

34 likes

Account
Free
  • 389337 Views
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8089 Views

0 replies

7 likes

  • 8089 Views
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  • 7 likes

Help - Android phone freezes when the 30 minute ad free message tries to play

It started with just the windows 10 ad. Now it's almost all of them. I get the message that the next 30 minutes are ad free if I watch the next message, then as the message starts to play, it freezes. There are 2 freeze levels I get. The partial, whe...

Newbie

It started with just the windows 10 ad. Now it's almost all of them.   I get the message that the next 30 minutes are ad free if I watch the next message, then as the message starts to play, i...

whitecar

Casual Listener

430 Views

1 replies

0 likes

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  • 1 replies
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Song changing when I press the power button on my phone

Okay so I noticed that when I'm listening to music and I'm on the screen with my playlist and then press the power button to turn off the screen, the song will change. And this doesn't happen every single time, it's random. It also happens sometimes ...

Casual Listener

  Okay so I noticed that when I'm listening to music and I'm on the screen with my playlist and then press the power button to turn off the screen, the song will change. And this doesn't ...

Daniel

Community Legend

2189 Views

3 replies

1 likes

  • 2189 Views
  • 3 replies
  • 1 likes

galaxy 6, can't install app

I am unable to download the spotify app on galaxy 6. The icon shows up saying it installed, but it is no where in the phone. The app did install on a tablet (through the phone) that is linked up with the phone....I have created an account on the prem...

Casual Listener

I am unable to download the spotify app on galaxy 6. The icon shows up saying it installed, but it is no where in the phone. The app did install on a tablet (through the phone) that is linked up with...

Daniel

Community Legend

1804 Views

3 replies

0 likes

  • 1804 Views
  • 3 replies
  • 0 likes

Solved!! Release Notes - Spotify for Android (3.4)

What's new in this version (3.4) New: Now you can start Artist Radio from any artist page.

Spotify

  What's new in this version (3.4)   New: Now you can start Artist Radio from any artist page.

Daniel

Community Legend

3832 Views

13 replies

0 likes

  • 3832 Views
  • 13 replies
  • 0 likes

Solved!! Interruption between Android an car-audiasystem via bluetooth

Hello,when I am heraring offline from my smartphone - connecting via bluetooth to my audio-car system, there are always short interuptions.I don't know why. The bluetooth works correctly when I am listening from smartphone to car-audio via bluethoots...

Casual Listener

Hello, when I am heraring offline from my smartphone - connecting via bluetooth to my audio-car system, there are always short interuptions. I don't know why. The bluetooth works correctly when I a...

wilfriedpolin

Casual Listener

1078 Views

2 replies

0 likes

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Problem with car stereo, bluetooth ane spotify

Hi,First of all, this problem occurred a while ago. Before that everything worked fine. May be caused by some update, but I don't know.I have Pioneer mvh 360bt stereo and Huawei honor 6 phone. Whenever I start the car/stereo, it is automatically dete...

Regular

Hi, First of all, this problem occurred a while ago. Before that everything worked fine. May be caused by some update, but I don't know. I have Pioneer mvh 360bt stereo and Huawei honor 6 phone...

DrBahique

Casual Listener

5839 Views

10 replies

0 likes

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  • 10 replies
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Solved!! Log in from an other country

I'm on a holiday in Thailand for 3 months and I had no problems at all, untill the spotify app updated e few days ago. Since I can't log in because I'm not in my home country Belgium. I tried to change my country in account settings, but the only opt...

Casual Listener

I'm on a holiday in Thailand for 3 months and I had no problems at all, untill the spotify app updated e few days ago. Since I can't log in because I'm not in my home country Belgium. I tried to chan...

RChau

Casual Listener

695 Views

2 replies

1 likes

  • 695 Views
  • 2 replies
  • 1 likes

Available Offline automatically unchecks?

On my Note 4 when I check the available offline switch it downloads all my songs and then just unchecks itself. I have gone and removed all of my available offline devices. I have uninstalled the app multiple times, cleared the cache, and I have 23 g...

Casual Listener

On my Note 4 when I check the available offline switch it downloads all my songs and then just unchecks itself.  I have gone and removed all of my available offline devices.  I have uninsta...

user-removed

Not applicable

931 Views

4 replies

0 likes

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  • 4 replies
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Sony z5 compact just unboxed and spotify does not work, an issue for the developers

Got it brand new from sony and spotify would not logg in, its stuck on "logging in, please wait" Have tried to uninstall spotify, facebook and try to log in without facebook. Nothing working. Also tried out the guide under, sadly without any sucsess....

Casual Listener

Got it brand new from sony and spotify would not logg in, its stuck on "logging in, please wait" Have tried to uninstall spotify, facebook and try to log in without facebook. Nothing working. Also tr...

Daniel

Community Legend

425 Views

1 replies

0 likes

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  • 1 replies
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I have gained Spotify premium with my cellphone operator

Every month I pay 6.99€ but since this morning it seems like I have only the free version.. I signed out and re-download but it doesn't work.

Newbie

Every month I pay 6.99€ but since this morning it seems like I have only the free version.. I signed out and re-download but it doesn't work.

Daniel

Community Legend

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
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Balck screen

On Android 4.4.4After remove and clean reinstall, remove SD card, ...Alway black screen.Could it be server cash ?

Newbie

On Android 4.4.4 After remove and clean reinstall, remove SD card, ... Alway black screen. Could it be server cash ?

Daniel

Community Legend

667 Views

1 replies

0 likes

Android 4.4.4
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  • 0 likes

Solved!! Option called "Sync by mobile"

Among my Android Spotify settings I have one called "Sincronizar por móvil - Desactivar recomendado (Synchronize mobile - Off recommended)". What is that option for? Thanks in advance!

Regular

Among my Android Spotify settings I have one called "Sincronizar por móvil - Desactivar recomendado (Synchronize mobile - Off recommended)". What is that option for?   Thanks in advance...

Daniel

Community Legend

16401 Views

3 replies

0 likes

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  • 3 replies
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Spotify cant connect

I can not connect to SpotifyI am getting an error message " stopped Spotify " and not openSorry i can not speak English , i used Google Translator

Newbie

I can not connect to Spotify I am getting an error message " stopped Spotify " and not open Sorry i can not speak English , i used Google Translator

Daniel

Community Legend

564 Views

1 replies

0 likes

  • 564 Views
  • 1 replies
  • 0 likes

Music randomly stops playing during Songs

Since i have the Spotify premium Account the Music randomly stops playing during the Songs on my Android mobile.this happens when i'm playing the Music online and offline. I hope you can help me because these problems started right after i signed in ...

Visitor

Since i have the Spotify premium Account the Music randomly stops playing during the Songs on my Android mobile. this happens when i'm playing the Music online and offline. I hope you can help me be...

Simpaty

Regular

862 Views

2 replies

0 likes

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Local Files "Waiting to download"

I recently upgraded my phone to a Galaxy S6, and when I went to sync my Spotify app with my Local Files on my PC, none of them were able to sync with my phone, this after making all my Playlists available offline. For some of the playlists I have tha...

Newbie

I recently upgraded my phone to a Galaxy S6, and when I went to sync my Spotify app with my Local Files on my PC, none of them were able to sync with my phone, this after making all my Playlists avai...

alagemo

Music Fan

1477 Views

1 replies

0 likes

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  • 1 replies
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Can't listen to songs

Hello, I am can't seem to find any songs by French singers Kendji Girac, and Frero Delavega and the new songs from Keen'V. Can you please put them online? Thanks Andre

Newbie

Hello, I am can't seem to find any songs by French singers Kendji Girac, and Frero Delavega and the new songs from Keen'V. Can you please put them online? Thanks Andre

Mosqueraa91

Casual Listener

630 Views

2 replies

0 likes

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SOLVED: Playlists and Songs will no longer Download to device

Edit:I have resolved this issue in a most unexpected way....On my Windows 10 Desktop, attempted to start the Spotify Windows Application and recieved an error that it wasn't resoponding. I went to task manager and killed the Spotify Process.As soon a...

Newbie

Edit: I have resolved this issue in a most unexpected way.... On my Windows 10 Desktop, attempted to start the Spotify Windows Application and recieved an error that it wasn't resoponding.  I...

810 Views

0 replies

1 likes

not downloading
Playlists
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Won't save albums (android)

Spotify is not retaining the songs and albums I'm saving. For example, I saved an album and once I stop using the app it will not capture the album. Then I have go to artist and save album again. It still hasn't been saving songs or albums. Any sugge...

Newbie

Spotify is not retaining the songs and albums I'm saving. For example, I saved an album and once I stop using the app it will not capture the album. Then I have go to artist and save album again. It ...

Nico

Community Legend

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
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Look for Facebook friends on Spotify

Trying to look for Facebook friends on Spotify, the app shows that "there is an error" and my friends "haven't Spotify yet", even if they have already subscribed Spotify.I have already tried to reinstall the app.How can I solve this problem?Thank you...

Visitor

Trying to look for Facebook friends on Spotify, the app shows that "there is an error" and my friends "haven't Spotify yet", even if they have already subscribed Spotify. I have already tried to rei...

287 Views

0 replies

0 likes

  • 287 Views
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  • 0 likes