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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376277 Views

541 replies

34 likes

Account
Free
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7563 Views

0 replies

7 likes

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Available Offline automatically unchecks?

On my Note 4 when I check the available offline switch it downloads all my songs and then just unchecks itself. I have gone and removed all of my available offline devices. I have uninstalled the app multiple times, cleared the cache, and I have 23 g...

Casual Listener

On my Note 4 when I check the available offline switch it downloads all my songs and then just unchecks itself.  I have gone and removed all of my available offline devices.  I have uninsta...

user-removed

Not applicable

910 Views

4 replies

0 likes

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Sony z5 compact just unboxed and spotify does not work, an issue for the developers

Got it brand new from sony and spotify would not logg in, its stuck on "logging in, please wait" Have tried to uninstall spotify, facebook and try to log in without facebook. Nothing working. Also tried out the guide under, sadly without any sucsess....

Casual Listener

Got it brand new from sony and spotify would not logg in, its stuck on "logging in, please wait" Have tried to uninstall spotify, facebook and try to log in without facebook. Nothing working. Also tr...

Daniel

Community Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
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I have gained Spotify premium with my cellphone operator

Every month I pay 6.99€ but since this morning it seems like I have only the free version.. I signed out and re-download but it doesn't work.

Newbie

Every month I pay 6.99€ but since this morning it seems like I have only the free version.. I signed out and re-download but it doesn't work.

Daniel

Community Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Balck screen

On Android 4.4.4After remove and clean reinstall, remove SD card, ...Alway black screen.Could it be server cash ?

Newbie

On Android 4.4.4 After remove and clean reinstall, remove SD card, ... Alway black screen. Could it be server cash ?

Daniel

Community Legend

659 Views

1 replies

0 likes

Android 4.4.4
  • 659 Views
  • 1 replies
  • 0 likes

Solved!! Option called "Sync by mobile"

Among my Android Spotify settings I have one called "Sincronizar por móvil - Desactivar recomendado (Synchronize mobile - Off recommended)". What is that option for? Thanks in advance!

Regular

Among my Android Spotify settings I have one called "Sincronizar por móvil - Desactivar recomendado (Synchronize mobile - Off recommended)". What is that option for?   Thanks in advance...

Daniel

Community Legend

16379 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Spotify cant connect

I can not connect to SpotifyI am getting an error message " stopped Spotify " and not openSorry i can not speak English , i used Google Translator

Newbie

I can not connect to Spotify I am getting an error message " stopped Spotify " and not open Sorry i can not speak English , i used Google Translator

Daniel

Community Legend

554 Views

1 replies

0 likes

  • 554 Views
  • 1 replies
  • 0 likes

Music randomly stops playing during Songs

Since i have the Spotify premium Account the Music randomly stops playing during the Songs on my Android mobile.this happens when i'm playing the Music online and offline. I hope you can help me because these problems started right after i signed in ...

Visitor

Since i have the Spotify premium Account the Music randomly stops playing during the Songs on my Android mobile. this happens when i'm playing the Music online and offline. I hope you can help me be...

Simpaty

Regular

848 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Local Files "Waiting to download"

I recently upgraded my phone to a Galaxy S6, and when I went to sync my Spotify app with my Local Files on my PC, none of them were able to sync with my phone, this after making all my Playlists available offline. For some of the playlists I have tha...

Newbie

I recently upgraded my phone to a Galaxy S6, and when I went to sync my Spotify app with my Local Files on my PC, none of them were able to sync with my phone, this after making all my Playlists avai...

alagemo

Music Fan

1470 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Can't listen to songs

Hello, I am can't seem to find any songs by French singers Kendji Girac, and Frero Delavega and the new songs from Keen'V. Can you please put them online? Thanks Andre

Newbie

Hello, I am can't seem to find any songs by French singers Kendji Girac, and Frero Delavega and the new songs from Keen'V. Can you please put them online? Thanks Andre

Mosqueraa91

Casual Listener

605 Views

2 replies

0 likes

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SOLVED: Playlists and Songs will no longer Download to device

Edit:I have resolved this issue in a most unexpected way....On my Windows 10 Desktop, attempted to start the Spotify Windows Application and recieved an error that it wasn't resoponding. I went to task manager and killed the Spotify Process.As soon a...

Newbie

Edit: I have resolved this issue in a most unexpected way.... On my Windows 10 Desktop, attempted to start the Spotify Windows Application and recieved an error that it wasn't resoponding.  I...

783 Views

0 replies

1 likes

not downloading
Playlists
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Won't save albums (android)

Spotify is not retaining the songs and albums I'm saving. For example, I saved an album and once I stop using the app it will not capture the album. Then I have go to artist and save album again. It still hasn't been saving songs or albums. Any sugge...

Newbie

Spotify is not retaining the songs and albums I'm saving. For example, I saved an album and once I stop using the app it will not capture the album. Then I have go to artist and save album again. It ...

Nico

Community Legend

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
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Look for Facebook friends on Spotify

Trying to look for Facebook friends on Spotify, the app shows that "there is an error" and my friends "haven't Spotify yet", even if they have already subscribed Spotify.I have already tried to reinstall the app.How can I solve this problem?Thank you...

Visitor

Trying to look for Facebook friends on Spotify, the app shows that "there is an error" and my friends "haven't Spotify yet", even if they have already subscribed Spotify. I have already tried to rei...

274 Views

0 replies

0 likes

  • 274 Views
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Spotify Gutscheinkarte geholt und hab sie eingelöst doch hab ich kein Premium wieso ?

Ich hab ein HTC One bin über Facebook in Spotify angemeldet hab mir gestern eine Spotify Gutscheinkarte geholt hab sie eingelöst doch trotzdem hab ich kein Premium kann mir da jemand weiter helfen wie ich das beheben kann?Denn dann sind mal einfach 1...

Regular

Ich hab ein HTC One bin über Facebook in Spotify angemeldet hab mir gestern eine Spotify Gutscheinkarte geholt hab sie eingelöst doch trotzdem hab ich kein Premium kann mir da jemand weiter helfen wi...

NoahGustavo

Casual Listener

14336 Views

11 replies

1 likes

  • 14336 Views
  • 11 replies
  • 1 likes

Solved!! How to play local files on my Android device

I can play local files on my PC, but i have no idea how to add them on adroid device? My pc is connected wired, but everytime i try to play the playlist, it wont play. but it works on my PC.

Casual Listener

I can play local files on my PC, but i have no idea how to add them on adroid device? My pc is connected wired, but everytime i try to play the playlist, it wont play. but it works on my PC.

Tywnnvlad

Casual Listener

845 Views

5 replies

0 likes

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  • 5 replies
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Bring back the old Spotify player from v2.8

I don't really like the zoom in and out transition of album art. That redesign also made the album arts smaller. I downgraded to Spotify 2.8 because of that.

Newbie

I don't really like the zoom in and out transition of album art. That redesign also made the album arts smaller. I downgraded to Spotify 2.8 because of that.

user-removed

Not applicable

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Tips for managing large music collections for offline play?

I have more music than fits on my mobile devices (Walkman and smartphone). I initially generated "Master" playlists for each music genre, but they are too large to fit in offline mode. Then I created "Mobile" lists with just a fraction of the songs o...

Regular

I have more music than fits on my mobile devices (Walkman and smartphone). I initially generated "Master" playlists for each music genre, but they are too large to fit in offline mode. Then I created...

asdfasdfkl

Regular

823 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Vodafone Türkiye Spotify abone sorunu

3 aylık kampanya için başvurdum, ücret kesildi. Premium şifresi için mesaj gönderin denildi ama şifre gelmedi. Vodafone ile aranızda olan sorunu çözün yoksa deezer aboneliğimi devam ettireceğim

Newbie

3 aylık kampanya için başvurdum, ücret kesildi. Premium şifresi için mesaj gönderin denildi ama şifre gelmedi. Vodafone ile aranızda olan sorunu çözün yoksa deezer aboneliğimi devam ettireceğim

730 Views

0 replies

2 likes

  • 730 Views
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How do I charge the premium to my phone bill

After my 3 Month $0.99 premium was over I canceled my Premium and then a couple days later I wanted to get Spotify Premium and charge it to my phone bill but I can't seem to find the "Boku for Spotify Premium" payment option and I don't know what to ...

Newbie

After my 3 Month $0.99 premium was over I canceled my Premium and then a couple days later I wanted to get Spotify Premium and charge it to my phone bill but I can't seem to find the "Boku for Spotif...

1380 Views

0 replies

0 likes

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Android volume changes bug

unning the spotify app version 3.1.0.117 on Android 5.1.1 on am s6 edge. The volume bounces around on every single song noattercliffe if I have equaliser enabled or not or crossfade on or not. Happens on Bluetooth and headphones.Is there a fix for th...

Casual Listener

unning the spotify app version 3.1.0.117 on Android 5.1.1 on am s6 edge. The volume bounces around on every single song noattercliffe if I have equaliser enabled or not or crossfade on or not. Happen...

jrgray6

Newbie

1057 Views

2 replies

2 likes

  • 1057 Views
  • 2 replies
  • 2 likes