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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6342 Views

0 replies

7 likes

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  • 7 likes

S L O W - Samsung galaxy grand prime

The application is slow and doesnt work. What van I do? Pls help!!!!

Visitor

The application is slow and doesnt work. What van I do? Pls help!!!!

dannygreenan500

Newbie

1861 Views

2 replies

0 likes

Samsung galaxy grand prime
slow
slow sync
  • 1861 Views
  • 2 replies
  • 0 likes

Re sync them.

-Go to settings.- go to streaming quality.- turn on, sync over cellular.It has to sync them all again but it's working so far.

Newbie

-Go to settings. - go to streaming quality. - turn on, sync over cellular. It has to sync them all again but it's working so far.

312 Views

0 replies

0 likes

  • 312 Views
  • 0 replies
  • 0 likes

I signed up for premium on my laptop but my phone shows free

I signed up for the 3 month premium trial on my laptop macbook . But my gs6 edge is still showing a free account. I tried everything and this is getting frustrating.

Casual Listener

I signed up for the 3 month premium trial on my laptop macbook . But my gs6 edge is still showing a free account. I tried everything and this is getting frustrating.

cephalization

Community Legend

991 Views

4 replies

0 likes

  • 991 Views
  • 4 replies
  • 0 likes

Ive paid!

Ive entered a Code from a gift card and then i got the text "activated, well send you a bill in an email. No email, no premium. Where is my money? My Account is ingoxo. Fix that, fast please!!!!

Casual Listener

Ive entered a Code from a gift card and then i got the text "activated, well send you a bill in an email. No email, no premium. Where is my money? My Account is ingoxo. Fix that, fast please!!!!

glassanimals

Casual Listener

369 Views

3 replies

0 likes

  • 369 Views
  • 3 replies
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all my saved songs are gone help

So i un instaled the app and reinstalled it and when loged in all the music i saved was gone how can i get them back without having to add them 1 by 1 cause i had a ton of them

Casual Listener

So i un instaled the app and reinstalled it and when loged in all the music i saved was gone how can i get them back without having to add them 1 by 1 cause i had a ton of them

nmartin9898

Casual Listener

383 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Premium

Hi, I've paid my premium with a credit card 20 mins ago but I don't have premium..why? What should I do for have that?I've just tried to log out and log in.

Visitor

Hi, I've paid my premium with a credit card 20 mins ago but I don't have premium..why? What should I do for have that? I've just tried to log out and log in.

user-removed

Not applicable

604 Views

5 replies

0 likes

Premium
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  • 5 replies
  • 0 likes

Force Spotify to use internal memory.

Hi there, community! Was wondering, if there is a way to force Spotify save songs to my internal storage, not the external (that was chosen by default, because it has more space)?I tried clearing the cache, restarting phone and removing my SD card, d...

Casual Listener

Hi there, community!   Was wondering, if there is a way to force Spotify save songs to my internal storage, not the external (that was chosen by default, because it has more space)? I tried c...

cephalization

Community Legend

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

no puedo controlar la aplicación spotify de mi smart tv

Por que no puedo manejar la aplicación de mi smart tv desde mi smartphone si tengo ambas plataformas con la misma cuenta. Puedo controlar el spotify de mi notebook y de otro smartphone desde mi móvil,pero el spotify del tv no se puede. Ojalá puedan a...

Casual Listener

Por que no puedo manejar la aplicación de mi smart tv desde mi smartphone si tengo ambas plataformas con la misma cuenta. Puedo controlar el spotify de mi notebook y de otro smartphone desde mi móvil...

Marcoote

Casual Listener

306 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Used Code via Giftcard. No Upgrade to premium

I just typed in the Code and I got a answer that it was successful. But still an hour ago theres no Email for my Upgrade to premium. When i use the Code again it says the code was used. Please help.

Newbie

I just typed in the Code and I got a answer that it was successful. But still an hour ago theres no Email for my Upgrade to premium. When i use the Code again it says the code was used. Please help.

glassanimals

Casual Listener

295 Views

1 replies

0 likes

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  • 1 replies
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Android Samsung G4 and Ford Sync after latest update

Hi, After the latest update of Spotify on the 26 June, Spotify no longer seems to work with my Ford Sync system that it has been working fine for the last few months. When i say not working Spotify no longer appears in My mobile apps screen, I have t...

Casual Listener

Hi,    After the latest update of Spotify on the 26 June, Spotify no longer seems to work with my Ford Sync system that it has been working fine for the last few months. When i say not wor...

ABSje

Newbie

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
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Re: can't share to spotify-user anymore??!!!

Hi, my daughter's account was created with her standard email address and I have been able to add her to my friends list using the work round but she does not appear in the list of users when I click share. The list of users in share is only my Faceb...

Casual Listener

Hi, my daughter's account was created with her standard email address and I have been able to add her to my friends list using the work round but she does not appear in the list of users when I click...

mapuya19

Community Legend

645 Views

6 replies

0 likes

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Hidden Items from Recents Coming Back

As you know recent playlists, artists or albums are appearing on home screen of Android Spotify app. I am trying to hide them but when I close & open app again all the items that I've hidden are coming back to my home screen and it's very disturbing....

Regular

As you know recent playlists, artists or albums are appearing on home screen of Android Spotify app. I am trying to hide them but when I close & open app again all the items that I've hidden are ...

mapuya19

Community Legend

623 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Finding the current song in play list

How do I find the current playing in the playlist?Before the lastest update, it would automaticly jump to the currently playing song when moving from the "playing" screen back to the playlist. Scrolling to find it in a list of 1000s of songs is not a...

Newbie

How do I find the current playing in the playlist? Before the lastest update, it would automaticly jump to the currently playing song when moving from the "playing" screen back to the playlist. &n...

304 Views

0 replies

2 likes

  • 304 Views
  • 0 replies
  • 2 likes

Spotify Search Option Is Gone

On my Samsung phone, I went to go search for some songs to add to my playlist when I realized that the actual 'search' option wasn't there. I made a new account to see if that was the problem but it still isn't there. I don't know what happened, any ...

Newbie

On my Samsung phone, I went to go search for some songs to add to my playlist when I realized that the actual 'search' option wasn't there. I made a new account to see if that was the problem but it ...

LordRollin

Community Legend

629 Views

1 replies

0 likes

Windows
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Solved!! Spotify app on Blackberry via Amazon Appstore

This one is driving me nuts - so much so I don't know if I will be paying for a full subscription once my trial is over.. I have a Blackberry passport, O/S version 10.3.1.779. Downloaded the Spotify app via the Amazon appstore. It was working perfect...

Casual Listener

This one is driving me nuts - so much so I don't know if I will be paying for a full subscription once my trial is over..   I have a Blackberry passport,  O/S version 10.3.1.779. Download...

emyvet

Music Fan

6926 Views

6 replies

0 likes

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  • 6 replies
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Unable to have Spotify cache files to SD card on Moto G 2

hi everyone, even following the instructions, deleting cache than having loads more free space on my SD card I'm unable to have Spotify cache files on it.I use a Moto G 2.Anybody can help?

Newbie

hi everyone, even following the instructions, deleting cache than having loads more free space on my SD card I'm unable to have Spotify cache files on it. I use a Moto G 2. Anybody can help?

kkamil

Regular

1004 Views

3 replies

1 likes

cache sd card
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  • 1 likes

[Android][Music] Track skipping issue

LAest update for Android has changed the skipping method in the notifications drop down thing. now, back skip takes u back a track. I preferred it whe it restarted the current track.(Now, i have to skip forward then skip back just to replay the track...

Newbie

LAest update for Android has changed the skipping method in the notifications drop down thing.  now, back skip takes u back a track. I preferred it whe it restarted the current track. (Now, i ...

Marco

Community Legend

439 Views

1 replies

0 likes

Android
Music
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My gift card could not redeem

Firstly, I felt very frustrated with spotify. All the information on customer support shown on website is useless!! I bought a gift card tonight, my gift card PIN number is started with INC, after I entered the code, it shown 'unfortunately this Prem...

Casual Listener

Firstly, I felt very frustrated with spotify. All the information on customer support shown on website is useless!! I bought a gift card tonight, my gift card PIN number is started with INC, after I ...

SherrielYu

Casual Listener

636 Views

3 replies

0 likes

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Spotify stops after 16-20 seconds

Does anybody have a clue what causes spotify to stop playing music after a few seconds?I have re-instaled and even downloaded the playlist i have, but still, the music stops playing after a few seconds, EVEN when its in offline mode/or when im not in...

Newbie

Does anybody have a clue what causes spotify to stop playing music after a few seconds? I have re-instaled and even downloaded the playlist i have, but still, the music stops playing after a few sec...

mrhenry77

Casual Listener

1293 Views

3 replies

2 likes

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  • 3 replies
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Still no Podcasts or New Shows Menu????

I'm a premium member and running 3.1.0.1117 on Android BUT STILL no new menu that adds Podcasts or Shows? How long will take until I see is added?

Newbie

I'm a premium member and running 3.1.0.1117 on Android BUT STILL no new menu that adds Podcasts or Shows?  How long will take until I see is added? 

riscum

Newbie

6233 Views

26 replies

12 likes

  • 6233 Views
  • 26 replies
  • 12 likes