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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Not applicable

386331 Views

544 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8009 Views

0 replies

7 likes

  • 8009 Views
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Vodafone Türkiye Spotify abone sorunu

3 aylık kampanya için başvurdum, ücret kesildi. Premium şifresi için mesaj gönderin denildi ama şifre gelmedi. Vodafone ile aranızda olan sorunu çözün yoksa deezer aboneliğimi devam ettireceğim

Newbie

3 aylık kampanya için başvurdum, ücret kesildi. Premium şifresi için mesaj gönderin denildi ama şifre gelmedi. Vodafone ile aranızda olan sorunu çözün yoksa deezer aboneliğimi devam ettireceğim

738 Views

0 replies

2 likes

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How do I charge the premium to my phone bill

After my 3 Month $0.99 premium was over I canceled my Premium and then a couple days later I wanted to get Spotify Premium and charge it to my phone bill but I can't seem to find the "Boku for Spotify Premium" payment option and I don't know what to ...

Newbie

After my 3 Month $0.99 premium was over I canceled my Premium and then a couple days later I wanted to get Spotify Premium and charge it to my phone bill but I can't seem to find the "Boku for Spotif...

1394 Views

0 replies

0 likes

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Android volume changes bug

unning the spotify app version 3.1.0.117 on Android 5.1.1 on am s6 edge. The volume bounces around on every single song noattercliffe if I have equaliser enabled or not or crossfade on or not. Happens on Bluetooth and headphones.Is there a fix for th...

Casual Listener

unning the spotify app version 3.1.0.117 on Android 5.1.1 on am s6 edge. The volume bounces around on every single song noattercliffe if I have equaliser enabled or not or crossfade on or not. Happen...

jrgray6

Newbie

1068 Views

2 replies

2 likes

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  • 2 likes

Android App no longer keeps my login info after powering device off

I've had my Android Car Stereo for about 9 months and kept my free spotify account on it.Starting last week, my login is no longer saved when I reboot the device.My friend used his premium account on it instead and it will keep the login info even af...

Newbie

I've had my Android Car Stereo for about 9 months and kept my free spotify account on it. Starting last week, my login is no longer saved when I reboot the device. My friend used his premium accoun...

378 Views

0 replies

0 likes

  • 378 Views
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Offline Playlists are getting deleted

Hi, I am using Spotify with a premium account. Since years of 0 problems, I have now a issue, that the offline playlists on my mobile phone (Galaxy S5, 128GB SD card) are getting deleted every few days. Im using spotify on my desktop pc and in my off...

Casual Listener

Hi,   I am using Spotify with a premium account. Since years of 0 problems, I have now a issue, that the offline playlists on my mobile phone (Galaxy S5, 128GB SD card) are getting deleted eve...

ducksoup084

Regular

712 Views

6 replies

0 likes

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All Songs and Albums Gone on Mobile Device Only- Web OK

Hello- Two days ago I logged onto my mobile device (Samsung S5) and all of my songs and albums list were empty. My playlists were still there and complete. I logged onto the web player and all of my songs and albums were on there, so they are still l...

Casual Listener

Hello-  Two days ago I logged onto my mobile device (Samsung S5) and all of my songs and albums list were empty. My playlists were still there and complete. I logged onto the web player and all ...

hiltshop

Casual Listener

417 Views

2 replies

0 likes

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Can't share with Spotify friends

I have a friend who's on Spotify but doesn't have a facebook. I'm "following" them, and vice versa, however, I can't send them songs through spotify on my android app. I can send them songs via the desktop app on my windows computer, but it won't let...

Newbie

I have a friend who's on Spotify but doesn't have a facebook. I'm "following" them, and vice versa, however, I can't send them songs through spotify on my android app. I can send them songs via the d...

camillo75

Community Legend

509 Views

1 replies

0 likes

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I've been a premium user, now it's not letting me use spotify on my phone

It's telling me to get premium but I already have premium, I reinstalled, signed in and out and I can't figure out what to do.

Casual Listener

It's telling me to get premium but I already have premium, I reinstalled, signed in and out and I can't figure out what to do.

patmickey16

Casual Listener

791 Views

5 replies

0 likes

not working
Premium
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Playlist skipping songs

Premium user with Spotify on my Galaxy. I have a playlist that I want to play in the order I have the songs listed. It's a series of albums and I don't want to skip from album to album. I have shuffle turned off. The problem is that Spotify will rand...

Music Fan

Premium user with Spotify on my Galaxy.   I have a playlist that I want to play in the order I have the songs listed.  It's a series of albums and I don't want to skip from album to album...

470 Views

0 replies

0 likes

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-4 following

i went premium on a brand new accound last night. while the windows app works just fine, on my android phone, i see -4 on following where it should say at least 7, and there are no followers where there should be at least 2. anyone has the same issue...

Casual Listener

i went premium on a brand new accound last night. while the windows app works just fine, on my android phone, i see -4 on following where it should say at least 7, and there are no followers where th...

user-removed

Not applicable

1047 Views

4 replies

0 likes

Android 5.1.1
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Content missing , please help!

Hello,Yesterday after restarting my phone, I logged into Spotify Android version and I noticed that all the music in the "All Songs" section is missing, I had an enormous amount of songs, and I am very disapointed that this happened. I am also a Prem...

Newbie

Hello, Yesterday after restarting my phone, I logged into Spotify Android version and I noticed that all the music in the "All Songs" section is missing, I had an enormous amount of songs, and I am ...

Daniel

Community Legend

362 Views

1 replies

0 likes

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  • 1 replies
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Deleting my payment

I cannot log back into my account as it says I'm logging in from a different country (I downloaded it abroad)I've tried everything and now gave up.I want to delete my payments, I've rang my bank and they've told me spotifer has to stop they payment.....

Newbie

I cannot log back into my account as it says I'm logging in from a different country (I downloaded it abroad) I've tried everything and now gave up. I want to delete my payments, I've rang my bank ...

Daniel

Community Legend

449 Views

1 replies

0 likes

Cant log on and cant stop payments
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Login error

I have a new phone and when trying to login via either email or Facebook it keeps telling me that the account already exists.

Casual Listener

I have a new phone and when trying to login via either email or Facebook it keeps telling me that the account already exists.

Daniel

Community Legend

597 Views

3 replies

0 likes

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Connecting Laptop to Android

Hello, Now that we have running, how come I can't connect my laptop to Android, like I used to. Pleas bring it back. I have too much music and it takes longer for the playlist to load on the Android App. That's why I use my laptop to connect to Andro...

Gig Goer

Hello,   Now that we have running, how come I can't connect my laptop to Android, like I used to. Pleas bring it back. I have too much music and it takes longer for the playlist to load on the...

Daniel

Community Legend

390 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Why does my Spotify stop every 5-10 minutes even after I've uninstalled and reinstalled the app

I have and uninstalled and reinstalled the Spotify app for my galaxy 6 phone and still it Spotify closes after 5-10 minutes of the music playing any of the playlists.

Casual Listener

I have and uninstalled and reinstalled the Spotify app for my galaxy 6 phone and still it Spotify closes after 5-10 minutes of the music playing any of the playlists.

7316

Casual Listener

852 Views

2 replies

0 likes

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Next/play/pause dont work anymore :o (command earphone and bluetooth in my car)

Hi guys, i have a problem since 2-3 days.Everything was ok but since 2-3 days, i dont know why (maybe an update or something, i really dont know), i have a problem with the command from my earphone. I cant next with double clic, i cant pause and play...

Music Fan

Hi guys, i have a problem since 2-3 days. Everything was ok but since 2-3 days, i dont know why (maybe an update or something, i really dont know), i have a problem with the command from my earphone...

Asulol

Music Fan

712 Views

2 replies

0 likes

next pause play
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Can't listen local files on my cellphone

I save the musics on the playlist, let them offline (on both devices) and I just can't hear on my cellphone. Please somebody help me.

Regular

I save the musics on the playlist, let them offline (on both devices) and I just can't hear on my cellphone. Please somebody help me.

momyouth

Regular

1705 Views

15 replies

0 likes

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Problems Syncing Local FIles

So I have an LG G3 and my local files used to sync perfectly and quickly, but now they won't. All of my local files have unsynced for some reason. I've tried every solution under the sun. I've done the fire wall thing, USB, I can't think fo the rest ...

Newbie

So I have an LG G3 and my local files used to sync perfectly and quickly, but now they won't. All of my local files have unsynced for some reason. I've tried every solution under the sun. I've done t...

Pricilla

Spotify

1107 Views

7 replies

0 likes

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mp3 file on phone

I am trying to get an mp3 file dowload to play on my account, I followed all the steps described here and it works for playing the song file on my computer but it will not play on my android phone. I'm not sure what the problem is

Gig Goer

I am trying to get an mp3 file dowload to play on my account, I followed all the steps described here and it works for playing the song file on my computer but it will not play on my android phone. I...

Stormergirl24

Gig Goer

1102 Views

12 replies

0 likes

  • 1102 Views
  • 12 replies
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Artwork Issue on Lock Screen

The artwork is not fit on my screen. How to fix this? already did the reinstall.

Casual Listener

  The artwork is not fit on my screen. How to fix this? already did the reinstall.

DK_PH

Casual Listener

517 Views

4 replies

0 likes

  • 517 Views
  • 4 replies
  • 0 likes