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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 846656 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 846656 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16030 Views
  • 3 replies
  • 0 likes
  • 16030 Views
  • 3 replies
  • 0 likes

Black music title on dark grey background

Phone: LG G3 Android: 5.0 Lollipop Spotify version: 1.7.0.830 The title says for itself. Below there's a screenshot from what I'm saying. This again raises the requests for ability of changing the color scheme. There are tons of topics here from Apri...

  • Casual Listener
  • Phone: LG G3 Android: 5.0 Lollipop Spotify version: 1.7.0.830   The title says for itself. Below there's a screenshot from what I'm saying. This again raises the requests for ability o...
  • alfablac
  • Casual Listener
  • 645 Views
  • 4 replies
  • 0 likes
  • 645 Views
  • 4 replies
  • 0 likes

Solved!! I cannot play online tracks I press play and stop immediately

I am unable to play any tracks while online. if I press play it stops right away. I have to press repeatedly to connect. I have tried this on several devices including iPods and androids and PC same result. offline works okay.

  • Casual Listener
  • I am unable to play any tracks while online. if I press play it stops right away. I have to press repeatedly to connect. I have tried this on several devices including iPods and androids and PC same...
  • majjak
  • Casual Listener
  • 2700 Views
  • 5 replies
  • 0 likes
  • 2700 Views
  • 5 replies
  • 0 likes

Offline playlist synronization greyed out on server songs one only 1 device

Need some advice here. I have a Note 4 and several songs in the playlists that were imported from an import of my iTunes playlists are greyed out. The interesting part is they are all available in Sonos as well as a Samsung tablet that I have. So on ...

  • Casual Listener
  • Need some advice here. I have a Note 4 and several songs in the playlists that were imported from an import of my iTunes playlists are greyed out. The interesting part is they are all available in So...
  • Daniel
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Spotify on Android didn't see song that are visible on PC

Hi everyone, I've just noticed this issue. Some songs are visible on PC app and internet browsers aren't visibile on my android smartphone app. I've made a playlist from the PC and i've sync it to the smartphone, but i didn't see some songs even if i...

  • Newbie
  • Hi everyone,   I've just noticed this issue. Some songs are visible on PC app and internet browsers aren't visibile on my android smartphone app. I've made a playlist from the PC and i've sy...
  • Daniel
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

App doesn't start anymore

Hey guys, hope s.one can help me! My Nexus 5 told me that my memory ist almost full. I had lots of music available offline so that I deleted Cache and Data from the spotify app. After that the app never starten again und my mobile sometimes stops wor...

  • Visitor
  • Hey guys, hope s.one can help me! My Nexus 5 told me that my memory ist almost full. I had lots of music available offline so that I deleted Cache and Data from the spotify app. After that the app ne...
  • Daniel
  • Community Legend
  • 279 Views
  • 2 replies
  • 0 likes
  • 279 Views
  • 2 replies
  • 0 likes

spotify account

When i use spotify and try to search for music it says "oops something went wrong..." And all my playlists and starred music is gone! I cant access my account and when i try browse i cant load any music. Please help! Im using android 4.4.2

  • Newbie
  • When i use spotify and try to search for music it says "oops something went wrong..." And all my playlists and starred music is gone! I cant access my account and when i try browse i cant load any mu...
  • Daniel
  • Community Legend
  • 204 Views
  • 2 replies
  • 0 likes
  • 204 Views
  • 2 replies
  • 0 likes

Syncing my starred playlist fills the entire phone storage

I have a starred list that is not huge by most standards: 1700 songs or so. It's too large to fit in the available storage on my phone which is 4 or 5 GB (some of the files are local files which are probably a bit bigger than the low-bitrate ones Spo...

  • Music Fan
  • I have a starred list that is not huge by most standards: 1700 songs or so. It's too large to fit in the available storage on my phone which is 4 or 5 GB (some of the files are local files which ar...
  • Daniel
  • Community Legend
  • 321 Views
  • 4 replies
  • 0 likes
  • 321 Views
  • 4 replies
  • 0 likes

wont let me log in

I try to use the Login with Facebook button but it keeps saying either facebook error or no network connection. Only problem is every other app that needs Facebook to login or internet works just fine. I try putting in my password and normal login ev...

  • Newbie
  • I try to use the Login with Facebook button but it keeps saying either facebook error or no network connection. Only problem is every other app that needs Facebook to login or internet works just fin...
  • Daniel
  • Community Legend
  • 267 Views
  • 2 replies
  • 0 likes
  • 267 Views
  • 2 replies
  • 0 likes

Solved!! Spotify changes the song

I'm a free user, when I stop the music I was listening to and I close the app, the next time I open Spotify and tap play, I'm in a different song, but in the middle of that song.What can I do?It's a bug or only happens to free users?

  • Community Legend
  • I'm a free user, when I stop the music I was listening to and I close the app, the next time I open Spotify and tap play, I'm in a different song, but in the middle of that song. What can I do? I...
  • MichaelW
  • Community Legend
  • 400 Views
  • 1 replies
  • 1 likes
  • Free
    song
    Spotify
  • 400 Views
  • 1 replies
  • 1 likes

no interner connection when im online

My Spotify kept saying I was offline when I have no prnolems with doing ananything else online. I uninstalled the app, reinstalled and now when I go to log back I'm it says no internet connection! I have an m8 if maybe that makes a difference. I also...

  • Newbie
  • My Spotify kept saying I was offline when I have no prnolems with doing ananything else online. I uninstalled the app, reinstalled and now when I go to log back I'm it says no internet connection! I ...
  • Daniel
  • Community Legend
  • 258 Views
  • 4 replies
  • 0 likes
  • 258 Views
  • 4 replies
  • 0 likes

Musics do not appear

I can not see my musics in my device (smartphone android). I have already connect the PC to the phone in the same wifi, but only the playlists are shown.

  • Newbie
  • I can not see my musics in my device (smartphone android). I have already connect the PC to the phone in the same wifi, but only the playlists are shown. 
  • Daniel
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Solved!! Android and Bluetooth don't work like expect from last update

Hello everyone, I have problem since last update. I usually use Spotify for Android with my phone and my car stereo thru bluetooth. After last update 24 sep 2014(I think) buttons for controlling the songs - next/prev/play/pause stopped working. Befor...

  • Regular
  • Hello everyone,   I have problem since last update. I usually use Spotify for Android with my phone and my car stereo thru bluetooth. After last update 24 sep 2014(I think) buttons for c...
  • Ficho
  • Regular
  • 2113 Views
  • 8 replies
  • 0 likes
  • 2113 Views
  • 8 replies
  • 0 likes

playin spotify on the go

Why and how do I stop Spotify from pausing and stopping after Just two songs play while on the bluetooth in my car? ? It's so inconvenient, and annoying. Even after I hit shuffle play to try and get the music back it will not play. Please help!

  • Newbie
  • Why and how do I stop Spotify from pausing and stopping after Just two songs play while on the bluetooth in my car? ? It's so inconvenient, and annoying. Even after I hit shuffle play to try and get ...
  • Daniel
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Samsung S4, I open app and get a blank blank screen.

This week my Spotify app has been inoperable. I open the app, and have a blank black screen with the Spotify symbol at the top left corner of the screen. Then it says Spotify as unfortunately stopped working and I will send a report. But it "stops wo...

  • Casual Listener
  • This week my Spotify app has been inoperable. I open the app, and have a blank black screen with the Spotify symbol at the top left corner of the screen. Then it says Spotify as unfortunately stopped...
  • Daniel
  • Community Legend
  • 3119 Views
  • 7 replies
  • 0 likes
  • 3119 Views
  • 7 replies
  • 0 likes

Spotify client of my one of my android tablets keeps pausing music and replacing play queue

I'm reguraly using spotify connect to a android client that is connected to my stereo. Another one for controlling it. But with this setup the (I think) controlled client starts bugging out, pausing music and then replacing the play queue with what i...

  • Regular
  • I'm reguraly using spotify connect to a android client that is connected to my stereo. Another one for controlling it.   But with this setup the (I think) controlled client starts bugging ...
  • Peter__
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

forgot my spotify account

Forgot my spotify account and it has my credit card is on it don't want to get charged even tho my card doesn't have enough

  • Regular
  • Forgot my spotify account and it has my credit card is on it don't want to get charged even tho my card doesn't have enough
  • Richard
  • Roadie
  • 442 Views
  • 14 replies
  • 0 likes
  • 442 Views
  • 14 replies
  • 0 likes

Spotify Connect doesn't work with new app (1.10.0.113) and Pioneer vsx-528

After beeing forced to use the new Spotify app, I cannot use the Spotify Connect feature of my Pioneer vsx-528-k anymore. When I select my receiver in the list, I can see that the green speaker in the right corner is blinking and that's it. Then the ...

  • Regular
  • After beeing forced to use the new Spotify app, I cannot use the Spotify Connect feature of my Pioneer vsx-528-k anymore. When I select my receiver in the list, I can see that the green speaker ...
  • McMac
  • Regular
  • 1551 Views
  • 6 replies
  • 0 likes
  • Connect
  • 1551 Views
  • 6 replies
  • 0 likes

Solved!! Application autoruns when I listen music on my computer

Hi! I have a premium account and my phone is connected with my computer. The problem is when my phone has the wifi on and I'm playing a song on my computer, I have a notification that shows which song is playing and it even stops sometimes the playin...

  • Casual Listener
  • Hi!   I have a premium account and my phone is connected with my computer. The problem is when my phone has the wifi on and I'm playing a song on my computer, I have a notification that sh...
  • Swoley
  • Casual Listener
  • 454 Views
  • 6 replies
  • 0 likes
  • 454 Views
  • 6 replies
  • 0 likes

Solved!! Offline tracks only play for 8 seconds

Hi there, When offline some of my tracks are only played for 8 seconds before the player stops. Did anyone experienced such an issue yet ? Any solution ? Thanks for your support !

  • Casual Listener
  • Hi there,   When offline some of my tracks are only played for 8 seconds before the player stops.   Did anyone experienced such an issue yet ? Any solution ?   Thanks ...
  • Techium
  • Casual Listener
  • 594 Views
  • 4 replies
  • 0 likes
  • 594 Views
  • 4 replies
  • 0 likes