Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • HerrDok
  • Newbie
  • 6876 Views
  • 38 replies
  • 16 likes
  • 6876 Views
  • 38 replies
  • 16 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 861844 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 861844 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 22629 Views
  • 3 replies
  • 0 likes
  • 22629 Views
  • 3 replies
  • 0 likes

Avengers Assemble Album

Should be 15 songs on this Album. I only see 11 on the Anroid App.... license restrictions. Notably, Five Finger Death Punch is missing.

  • Casual Listener
  • Should be 15 songs on this Album. I only see 11 on the Anroid App.... license restrictions. Notably, Five Finger Death Punch is missing.
  • Jordi
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • Avengers
  • 315 Views
  • 1 replies
  • 0 likes

help!

Al tratar de acceder a mi cuenta desde la app me dice que estoy entrando desde otro país a que se debe

  • Newbie
  • Al tratar de acceder a mi cuenta desde la app me dice que estoy entrando desde otro país a que se debe
  • Jordi
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Why is there no sound on my Moto G phone with or without headphones?

When I click on a song to play on my Moto G the timer begins but I can't hear ANYTHING! When I put headphones I still heard nothing. The sound for Spotify is up so that is not the reason! It isn't my account because my music works on my laptop etc. W...

  • Newbie
  • When I click on a song to play on my Moto G the timer begins but I can't hear ANYTHING! When I put headphones I still heard nothing. The sound for Spotify is up so that is not the reason! It isn't my...
  • Jordi
  • Community Legend
  • 795 Views
  • 1 replies
  • 0 likes
  • 795 Views
  • 1 replies
  • 0 likes

Solved!! Problem with the account

Hello! I have two problems with my account of spotify! I would stay at sportify free and remove the association with my facebookaccoun. How can I do? Can you help me please?Thanks Eleonora

  • Regular
  • Hello! I have two problems with my account of spotify! I would stay at sportify free and remove the association with my facebookaccoun. How can I do? Can you help me please? Thanks Eleonora
  • relehcp
  • Regular
  • 466 Views
  • 7 replies
  • 0 likes
  • 466 Views
  • 7 replies
  • 0 likes

Slow song change and car text update

Hi, First my setup I use my phone Xiaomi Mi4 with Android 4.4.4 and MIUI v6 to listen music in my car. My car stereo is Alpine CDE 173BT.My phone is set to pair automatic with the car stereo. I usually start my car, select playlist on the phone, musi...

Screenshot_2015-04-23-13-24-50.png
  • Regular
  • Hi,   First my setup I use my phone Xiaomi Mi4 with Android 4.4.4 and MIUI v6 to listen music in my car. My car stereo is Alpine CDE 173BT. My phone is set to pair automatic with th...
  • camillo75
  • Community Legend
  • 1343 Views
  • 4 replies
  • 0 likes
  • 1343 Views
  • 4 replies
  • 0 likes

Using Android to control PC spotify shows incorrect track for queue

Device: HTC One M8 - Android 5.0.1 Steps to reproduce:1. Start playing spotify on a desktop PC.2. Start spotify on your Android phone3. Set the phone to control the PC so it says "Playing From "4. Select a track from the playlist and Add to Queue5. W...

  • Casual Listener
  • Device: HTC One M8 - Android 5.0.1   Steps to reproduce: 1. Start playing spotify on a desktop PC. 2. Start spotify on your Android phone 3. Set the phone to control the PC so it say...
  • camillo75
  • Community Legend
  • 275 Views
  • 4 replies
  • 0 likes
  • 275 Views
  • 4 replies
  • 0 likes

How can I turn off spotify connect

Hi I'm having trouble with the spotify connect when I play music on my moms account when she goes to play something on her phone on her account also it turns off what I'm listening too can anyone please help me fix this problem it's very irritating a...

  • Newbie
  • Hi I'm having trouble with the spotify connect when I play music on my moms account when she goes to play something on her phone on her account also it turns off what I'm listening too can anyone ple...
  • Daniel
  • Community Legend
  • 200 Views
  • 2 replies
  • 0 likes
  • 200 Views
  • 2 replies
  • 0 likes

Disappointed in Spotify mobile for phone

I have installed Spotify on my LG G2 android phone , but cannot play the preferred playlist I want to. Have to use shuffle. I am very unhappy about this and will probably uninstall from my phone. I don't want the paid version. Will be looking for a r...

  • Casual Listener
  • I have installed Spotify on my LG G2 android phone , but cannot play the preferred playlist I want to. Have to use shuffle. I am very unhappy about this and will probably uninstall from my phone. I d...
  • Daniel
  • Community Legend
  • 167 Views
  • 2 replies
  • 0 likes
  • 167 Views
  • 2 replies
  • 0 likes

Playlist

is there a way I can combine playlist together? I usually use Spotify on my phone only and its very tedious to select each song and go through the add to playlist process.

  • Newbie
  • is there a way I can combine playlist together? I usually use Spotify on my phone only and its very tedious to select each song and go through the add to playlist process.
  • Daniel
  • Community Legend
  • 240 Views
  • 3 replies
  • 0 likes
  • 240 Views
  • 3 replies
  • 0 likes

Spotify app crashed, sony z1 compact

The app doesn't work at all, any attempt to start the app ends up crashing. Sent in crashreports every time. No results Tried to reset the phone to factory settingsEven after numourus app updatesTried to reinstall the appStill dont work. Any suggesti...

  • Newbie
  • The app doesn't work at all, any attempt to start the app ends up crashing. Sent in crashreports every time. No results   Tried to reset the phone to factory settings Even after numourus app ...
  • Daniel
  • Community Legend
  • 527 Views
  • 1 replies
  • 0 likes
  • compact
    Crash
    Sony
    Z1
  • 527 Views
  • 1 replies
  • 0 likes

playing music not on your playlist

I recently removed some music from my playlist and they will sometimes play anyways and I have double checked to make sure I actually removed them. Any suggestions?

  • Casual Listener
  • I recently removed some music from my playlist and they will sometimes play anyways and I have double checked to make sure I actually removed them. Any suggestions?
  • nman618
  • Casual Listener
  • 210 Views
  • 2 replies
  • 0 likes
  • 210 Views
  • 2 replies
  • 0 likes

Why is Spotify sooooo slow?

My Android app is driving me crazy ... I see this is a common problem. It's slow in loading, slow in searches, slow in playing and lags between each song. By slow I mean glacial at best, not working at all at worst. My laptop app is fine. No problems...

  • Music Fan
  • My Android app is driving me crazy ... I see this is a common problem. It's slow in loading, slow in searches, slow in playing and lags between each song. By slow I mean glacial at best, not working ...
  • Daniel
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! can't seem to browse for playlists... appears to be offline

When I click 'Browse' to see Featured Playlists all of the Icons (Mood, Party, Pop, Workout etc...) seem to not show up. They display generic icons next to them. It seems to be offline. All my other features seem to be working. I can assure you I am ...

  • Newbie
  • When I click 'Browse' to see Featured Playlists all of the Icons (Mood, Party, Pop, Workout etc...) seem to not show up. They display generic icons next to them. It seems to be offline. All my other ...
  • Daniel
  • Community Legend
  • 1873 Views
  • 4 replies
  • 0 likes
  • 1873 Views
  • 4 replies
  • 0 likes

Streaming quality based on sound device

It would be great an way to fix steaming audio quality for a given audio device rather than type of Internet connection. Most cases there is no point streaming more than normal quality for smartphone built-in speaker reproduction or simple Bluetooth ...

  • Regular
  • It would be great an way to fix steaming audio quality for a given audio device rather than type of Internet connection. Most cases there is no point streaming more than normal quality for smartphone...
  • atom1989
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! En mi LG G3 aviso de consumición de batería

Desde que actualicé a Android 5.0 cada vez que utilizo la app me salta un aviso de que se está consumiendo mucha batería.Llega a ser molesto cada vez que abro Spotify

  • Casual Listener
  • Desde que actualicé a Android 5.0 cada vez que utilizo la app me salta un aviso de que se está consumiendo mucha batería. Llega a ser molesto cada vez que abro Spotify
  • MiquelEstalella
  • Casual Listener
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

Searching for tracks queues up rest of album on Desktop, but not on Android

On the desktop version of Spotify, if I search for a track and select one from the search results, it opens up the album view of that track and but doesn't start playing. If I double-click the song in the album view, I can then play the track and que...

Desktop_search.png Android_results.png
  • Regular
  • On the desktop version of Spotify, if I search for a track and select one from the search results, it opens up the album view of that track and but doesn't start playing. If I double-click the song i...
  • 244 Views
  • 0 replies
  • 0 likes
  • Android
    Search Album
    search results
  • 244 Views
  • 0 replies
  • 0 likes

What app let you move music to sd card

LG -F60- I can't move any music to my sd card from spotify. How or what app does it?

  • Newbie
  • LG -F60- I can't move any music to my sd card from spotify. How or what app does it?
  • Daniel
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

No SD Card Found

Android version 5.0.2 No SD Card Found we found no place to store our data, please check that you have a working SD card and free space Cannot install spotify on HTC One M7 android version 5.0.2 Any help that you can provide is greatly appreciated.

  • Casual Listener
  • Android version 5.0.2   No SD Card Found we found no place to store our data, please check that you have a working SD card and free space    Cannot install spotify on HTC One M7 an...
  • Daniel
  • Community Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Local Music

As a musician myself and a supporter of local music, I collect quite a few cds from shows I attend. However, my car doesn't have a CD player. I connect my phone via auxiliary for music, so I have uploaded these files into my phone. I primarily stream...

  • Casual Listener
  • As a musician myself and a supporter of local music, I collect quite a few cds from shows I attend. However, my car doesn't have a CD player. I connect my phone via auxiliary for music, so I have upl...
  • Daniel
  • Community Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • Local files for Spotify Mobile
  • 362 Views
  • 1 replies
  • 0 likes

Offline sync location?

Hello! New user here. I mostly use Spotify on my smartphone (Samsung Stratosphere II / Android 4.1.2) and I have a playlist set to offline sync. I wondered if there was a way to see where the files are being downloaded to my phone, and if it's possib...

  • Newbie
  • Hello! New user here.   I mostly use Spotify on my smartphone (Samsung Stratosphere II / Android 4.1.2) and I have a playlist set to offline sync. I wondered if there was a way to see where th...
  • Daniel
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes