Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 30925 Views
  • 60 replies
  • 25 likes
  • 30925 Views
  • 60 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871832 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871832 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25030 Views
  • 3 replies
  • 0 likes
  • 25030 Views
  • 3 replies
  • 0 likes

Membership

I been using Spotify for a while I and I got the 99 cent for 3 months and for some reason it is telling me to get premium again when I am in my 2 month. It just kick me out and how can I use my remaining money in my account

  • Newbie
  • I been using Spotify for a while I and I got the 99 cent for 3 months and for some reason it is telling me to get premium again when I am in my 2 month. It just kick me out and how can I use my remai...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

Local files "waiting to download"

Hi, I have synced local mp3 files from my desktop computer with my android device numerous times in the past with no issues. I just upgraded to a galaxy s6 and can no longer play any local files from my desktop computer on my phone. The local file pl...

  • Casual Listener
  • Hi,   I have synced local mp3 files from my desktop computer with my android device numerous times in the past with no issues.  I just upgraded to a galaxy s6 and can no longer play any l...
  • matucrespo
  • Newbie
  • 578 Views
  • 1 replies
  • 0 likes
  • 578 Views
  • 1 replies
  • 0 likes

Solved!! spotify won't start on my Huawei ascend p7

When I try to start spotify on my Huawei ascend p7 it's goes black for two seconds and then close. I've even tried to restart my phone to factory settings, but nothing seems to help. Please help me fix the problem.

  • Visitor
  • When I try to start spotify on my Huawei ascend p7 it's goes black for two seconds and then close. I've even tried to restart my phone to factory settings, but nothing seems to help. Please help me f...
  • Maualex
  • Newbie
  • 1098 Views
  • 7 replies
  • 0 likes
  • 1098 Views
  • 7 replies
  • 0 likes

Spotify stops playing when I use Chrome

=== START OF TEMPLATE === DescriptionI save an album on Spotify and then save it for offline use.I press play to listen to the album.I open Chrome browser to visit a website.Just as the page is about to complete loading Spotify stops playing.I go bac...

  • Music Fan
  •  === START OF TEMPLATE ===   Description I save an album on Spotify and then save it for offline use. I press play to listen to the album. I open Chrome browser to visit a website. Ju...
  • 1018 Views
  • 0 replies
  • 1 likes
  • 1018 Views
  • 0 replies
  • 1 likes

Access previous Playlist that update weekly "new music Tuesday"

I am following the new music Tuesday Playlist and have it set to download to my phone, I really enjoyed last week's Playlist but when I went to listen to it I had noticed that it updated and last week's Playlist was nowhere to be found, I was under t...

  • Newbie
  • I am following the new music Tuesday Playlist and have it set to download to my phone, I really enjoyed last week's Playlist but when I went to listen to it I had noticed that it updated and last wee...
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

Solved!! Android Equalizer

When equalizer will be available to Android? Using the Android Equalizer low the volume a lot.... A native equalizer is a must for Android app... Thanks in advance.

  • Casual Listener
  • When equalizer will be available to Android? Using the Android Equalizer low the volume a lot.... A native equalizer is a must for Android app...   Thanks in advance.
  • tspecken
  • Casual Listener
  • 235290 Views
  • 6 replies
  • 9 likes
  • 235290 Views
  • 6 replies
  • 9 likes

[Spotify Connect] Unable to choose local songs (PC) with Android device as remote.

Whenever tapping a local saved song (PC) in the android app (functioning as remote), it returns an error saying: This issue doesn't occur with songs hosted by Spotify neither doesn't make it a difference when the songs are stored on the Android devic...

Screenshot_2015-07-18-12-25-12.png
  • Regular
  • Whenever tapping a local saved song (PC) in the android app (functioning as remote), it returns an error saying:   This issue doesn't occur with songs hosted by Spotify neither doesn't m...
  • 454 Views
  • 0 replies
  • 0 likes
  • Android
    Android 5.0.2
    Spotify connect remote
  • 454 Views
  • 0 replies
  • 0 likes

Impossible To open app

Since this morning I cannot open my app on m'y Huawei ascend P7. I already desinstall and reinstall it many times but nothing To do ... On other apparel no problem it works perfectly. Please help ...

  • Newbie
  • Since this morning I cannot open my app on m'y Huawei ascend P7. I already desinstall and reinstall it many times but nothing To do ... On other apparel no problem it works perfectly. Please help ...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Recover downloaded music on SD card

Hi,I had downloaded spotify music onto my SD card. My Xperia Z3 broke and had to be repaired under warranty. I've now got it back, but they performed a factory reset. The SD card still has the spotify music on it, but after reinstalling spotify it wo...

  • Newbie
  • Hi, I had downloaded spotify music onto my SD card. My Xperia Z3 broke and had to be repaired under warranty. I've now got it back, but they performed a factory reset. The SD card still has the sp...
  • 759 Views
  • 0 replies
  • 0 likes
  • downloaded
    factory reset
    sd card
  • 759 Views
  • 0 replies
  • 0 likes

The new green for spotify it's ugly, who agrees?

I updated my app to the latest version. I had just changed the screen on my phone so I thought maybe the colors were off. But no spotify changed their color. The new green is ugly.I just wanted to say that.

  • Newbie
  • I updated my app to the latest version. I had just changed the screen on my phone so I thought maybe the colors were off. But no spotify changed their color. The new green is ugly.I just wanted to sa...
  • user-removed
  • Not applicable
  • 525 Views
  • 3 replies
  • 0 likes
  • 525 Views
  • 3 replies
  • 0 likes

Spotify won't launch

Just recently got a new android huawei y365. I installed the app and it worked for a few days but then suddenly, it started giving me a black screen and closing the app on launch. I have tried such things as clean install but nothing has worked so fa...

  • Newbie
  • Just recently got a new android huawei y365. I installed the app and it worked for a few days but then suddenly, it started giving me a black screen and closing the app on launch. I have tried such t...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Spotify development

Hello!I'm just wanna ask if android will gets in the future: spotify now, spotify TV section, and running tempo detection for the running songs, also a material design update.Thank you! Love you spotify!

  • Regular
  • Hello! I'm just wanna ask if android will gets in the future: spotify now, spotify TV section, and running tempo detection for the running songs, also a material design update. Thank you! Love ...
  • DasPeter
  • Community Legend
  • 839 Views
  • 3 replies
  • 0 likes
  • 839 Views
  • 3 replies
  • 0 likes

[All Platforms][Other] Permentaly delete recently played songs or playlist

So recently on my android tablet my spotify has been acting up. It used to allow me to permanently delete things off of the recently played list. I don't know if this is happening to anyone else on their mobile device. But it should be a feature adde...

  • Regular
  • So recently on my android tablet my spotify has been acting up. It used to allow me to permanently delete things off of the recently played list. I don't know if this is happening to anyone else on t...
  • Mandy-209
  • Regular
  • 552 Views
  • 2 replies
  • 0 likes
  • All Platforms
    Other
  • 552 Views
  • 2 replies
  • 0 likes

Have to redownload music after premium runs out?

So my premium expired today, and within a couple hours I renewed it. I got in my car, put on spotify, and I didn't have any music to play! I had 2,800 songs downloaded and always used offline mode... I don't really have a question, I'm just super irr...

  • Newbie
  • So my premium expired today, and within a couple hours I renewed it. I got in my car, put on spotify, and I didn't have any music to play! I had 2,800 songs downloaded and always used offline mode......
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Ads won't play

I can't listen to music now because ads won't play. They show up as having a 0:00 time and when I try playing something it says song won't play.HELP!

  • Newbie
  • I can't listen to music now because ads won't play. They show up as having a 0:00 time and when I try playing something it says song won't play.HELP!
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

No running choice at Z3?

Hey, why are there still no running choice on my z3?

  • Casual Listener
  • Hey, why are there still no running choice on my z3?
  • 221 Views
  • 0 replies
  • 0 likes
  • Z3 running
  • 221 Views
  • 0 replies
  • 0 likes

Phone number already in use.

I tried subscribing the premium but then i cannot seem to add my device because it says my number is already in use. I dont remember registering my number yet. How do I fix this?

  • Newbie
  • I tried subscribing the premium but then i cannot seem to add my device because it says my number is already in use. I dont remember registering my number yet. How do I fix this?
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Widget stopped working

Widget just died in the latest update. Doesn't react on clicks at all. Tried removing and re-adding. Nexus 5 and Nexus 6.

  • Casual Listener
  • Widget just died in the latest update. Doesn't react on clicks at all. Tried removing and re-adding. Nexus 5 and Nexus 6.
  • ogre
  • Casual Listener
  • 320 Views
  • 1 replies
  • 1 likes
  • 320 Views
  • 1 replies
  • 1 likes

Music stutters when connecting to wifi network (and more)

I have recently noticed my music stuttering at distinct times, such as when connecting to a wifi network (happens both when I get home and arrive at work so I'm guessing that's why) and also when getting a Gmail notification (even though audio notifi...

  • Music Fan
  • I have recently noticed my music stuttering at distinct times, such as when connecting to a wifi network (happens both when I get home and arrive at work so I'm guessing that's why) and also when get...
  • afwuk
  • Casual Listener
  • 945 Views
  • 3 replies
  • 0 likes
  • 945 Views
  • 3 replies
  • 0 likes

PROBLEMAS PARA REPRODUCIR: TODA MI MUSICA NO APARECE EN MI ANDROID

Hola, tengo problemas con la aplicacion en mi movil Android, resulta que toda la musica que he guardado durante toda mi vida se ha borrado de repente. No he tocado mi celular para nada, solo voy a entrar a mi musica en un instante y de repente veo qu...

  • Newbie
  • Hola, tengo problemas con la aplicacion en mi movil Android, resulta que toda la musica que he guardado durante toda mi vida se ha borrado de repente. No he tocado mi celular para nada, solo voy a en...
  • 329 Views
  • 0 replies
  • 5 likes
  • 329 Views
  • 0 replies
  • 5 likes