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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118659 Views

27 replies

4 likes

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  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239266 Views

153 replies

11 likes

Android
autoplay
bluetooth
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Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600121 Views

79 replies

3 likes

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  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492674 Views

581 replies

42 likes

Account
Free
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Solved!! Black screen

My daughter woke up yesterdaymorning and the Spotify app didn´t work. It was just a black screen. We have tried to do all the recommendations that we can find here but nothing works. When trying to re install we only get the spotify logo on a black s...

Regular

My daughter woke up yesterdaymorning and the Spotify app didn´t work. It was just a black screen. We have tried to do all the recommendations that we can find here but nothing works. When trying to r...

jean3601

Community Legend

13473 Views

52 replies

2 likes

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  • 52 replies
  • 2 likes

Uninstalling all my songs

Hi first of all I'm sorry for m'y english, i'm french and on Android, so m'y smartphone does not know english. Well i have a big problème right now. It's been since something like 2months that regulary all m'y musics, or like half of all are being un...

Newbie

Hi first of all I'm sorry for m'y english, i'm french and on Android, so m'y smartphone does not know english. Well i have a big problème right now. It's been since something like 2months that regula...

466 Views

0 replies

0 likes

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Goodbye Spotify? Shuffle not working (Mac, Windows, Android)

So Got this problem for a while(a very huge while, thought I had a post on it but apparently not) and Im wondering if I should try my luck some other place. Almost since the dawn of time, my spotify want only to use shuffle on about 40songs pr playli...

Music Fan

So Got this problem for a while(a very huge while, thought I had a post on it but apparently not) and Im wondering if I should try my luck some other place.   Almost since the dawn of time, my...

441 Views

0 replies

0 likes

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Solved!! Spotify opens and closes after new update on android

Hello everyone, this is my first post in here. I am a premium member of Spotify. After the new update 3.8.0.800 on android, my spotify opens and closes all the time. When I open the Spotify app, it launches and then closes after a few secounds and I ...

Newbie

Hello everyone, this is my first post in here. I am a premium member of Spotify.   After the new update 3.8.0.800 on android, my spotify opens and closes all the time. When I open the Spotify ...

Nessi

Newbie

889 Views

2 replies

0 likes

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  • 2 replies
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To download? (Premium)

I like a song and want to download it. but when i try to download it, spotify downloads all the songs i did like.

Newbie

I like a song and want to download it. but when i try to download it, spotify downloads all the songs i did like.

330 Views

0 replies

0 likes

  • 330 Views
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frusturating

how come i pick a song on a group of songs and then as i browsing i pick a diff song but it wont just go to that song i have to like completely go to that artist cant just press play or once i try to change song i click stop on the bottom and try to ...

Newbie

how come i pick a song on a group of songs and then as i browsing i pick a diff song but it wont just go to that song i have to like completely go to that artist cant just press play or once i try to...

406 Views

0 replies

0 likes

stupid
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"Waiting to download"

Yesterday all of my downloaded content was no longer available offline. Now when I am conncted to a network the tracks are clearly queued up to download but nothing happens... it just says "waiting to download". This in on a Samsung Galaxy S4, spotif...

Casual Listener

Yesterday all of my downloaded content was no longer available offline.  Now when I am conncted to a network the tracks are clearly queued up to download but nothing happens... it just says "wai...

Daniel

Community Legend

1615 Views

5 replies

0 likes

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  • 5 replies
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Solved!! S5 no working

I can not use the app on my S5 WHAT HAPPPENS?

Casual Listener

I can not use the app on my S5 WHAT HAPPPENS?

Daniel

Community Legend

1005 Views

5 replies

0 likes

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  • 5 replies
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playlist not working

HiMy spotify playlist doesn't stay in the same spot where i left it when i close the app or lock my phone - everytime i go back into my playlist it automatically goes to the top of the playlist even if i was listening to songs at the bottom, any help...

Newbie

Hi My spotify playlist doesn't stay in the same spot where i left it when i close the app or lock my phone - everytime i go back into my playlist it automatically goes to the top of the playlist e...

357 Views

0 replies

0 likes

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Artists' songs not saved anymore in my Android devices

I had a lot of albums saved on my Spotify account. Eventually, all the songs were not saved anymore on my Spotify app in a MotoG 2nd gen.: I can see my list of artists, with 0 songs each. However, they are stil there on my Windows Spotify client. I s...

Casual Listener

I had a lot of albums saved on my Spotify account. Eventually, all the songs were not saved anymore on my Spotify app in a MotoG 2nd gen.: I can see my list of artists, with 0 songs each. However, th...

366 Views

0 replies

0 likes

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Top 50 Offline

I want to listen offline to the "Top 50" list from other countries, but I can't find the option to follow that lists, or to make them available offline in the Android appI'm using version 3.8.0.800 (By the way, I'm trying this on a premium account)

Casual Listener

I want to listen offline to the "Top 50" list from other countries, but I can't find the option to follow that lists, or to make them available offline in the Android app I'm using version 3.8....

891 Views

0 replies

1 likes

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Premium stops working

Hello,I have a Spotify Premium account, but it's sudenly showing a free account in my Android device. I logged out and in, and the problem persists. My account in spofity.com shows a valid Premium subscription.I appreciate any help. Thanks!--Thales

Casual Listener

Hello, I have a Spotify Premium account, but it's sudenly showing a free account in my Android device. I logged out and in, and the problem persists. My account in spofity.com shows a valid Premiu...

Pete

Roadie

1285 Views

9 replies

0 likes

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Family spotify

Hi.I have spotify on my ph connected thru facebook and I pressed fam upgrade so my daughter can now use it to.. I signed up thru cred card.. is it right that my acc overview is saying premium still for me.. I assumed it would say fam and that it work...

Newbie

Hi.I have spotify on my ph connected thru facebook and I pressed fam upgrade so my daughter can now use it to.. I signed up thru cred card.. is it right that my acc overview is saying premium still f...

PKrider

Newbie

650 Views

2 replies

0 likes

  • 650 Views
  • 2 replies
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Spotify stop playing songs with 1 second left.

Brief description of the issue:Spotify stop playing songs with 1 second left. It happens when just streaming or a downloaded playlist offline or radio. I tried changing settings like crossfade and playing without pauses. Also reinstalled the whole ap...

Newbie

Brief description of the issue: Spotify stop playing songs with 1 second left. It happens when just streaming or a downloaded playlist offline or radio.   I tried changing settings like cross...

766 Views

0 replies

0 likes

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Samsung android

Two quick questions. I have recently obtained a Samsung Galaxy J1. I down loaded spotify and it has recognised my account and my playlists are all there. When in offline mode it will not open. 1. How do I add my phone to my spotify account? 2.How do ...

Casual Listener

Two quick questions.  I have recently obtained a Samsung Galaxy J1. I down loaded spotify and it has recognised my account and my playlists are all there. When in offline mode it will not open....

666 Views

0 replies

0 likes

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My account was reset

I just started facebook again and it messed up my premium and playlist and I can't seem to get it working, I have reinstalled removed spotify from facebook and nothing

Casual Listener

I just started facebook again and it messed up my premium and playlist and I can't seem to get it working, I have reinstalled removed spotify from facebook and nothing

Sdbrotherjay

Casual Listener

486 Views

2 replies

0 likes

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  • 2 replies
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Spotify STOP WORKING

HI! guys need some serious help here my spotify just stop working from one day to the next, I already tried everything you have posted but nothing is coming out so I don't know what to do but for now I guess it 's GG to premium

Casual Listener

HI!    guys need some serious help here my spotify just stop working from one day to the next,  I already tried everything you have posted but nothing is coming out so I don't know w...

copo_xyz

Casual Listener

541 Views

2 replies

0 likes

  • 541 Views
  • 2 replies
  • 0 likes

Wrong statement

Sppotify states in a commercial: if you watch this sponsered video you can listen to music for 30 min without commercials.This is not true! I get commercials all the time.What is wrong with spotify?Kris

Newbie

Sppotify states in a commercial: if you watch this sponsered video you can listen to music for 30 min without commercials. This is not true! I get commercials all the time. What is wrong with spoti...

263 Views

0 replies

0 likes

  • 263 Views
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Not Available Offline

I have had Spotify Premium for almost a year now. And just about a week ago I lost my ability to listen to music offliine. I had all my music downloaded and the tab flipped to "Aviable offline". Now I can not even find the tab to flip to available of...

Newbie

I have had Spotify Premium for almost a year now. And just about a week ago I lost my ability to listen to music offliine. I had all my music downloaded and the tab flipped to "Aviable offline". Now ...

moonh8sun

Regular

843 Views

4 replies

0 likes

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  • 4 replies
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Issue with stared playlist

Brief description of the issue: I cannot add songs to my stared playlist anymore.Steps to reproduce the issue: search a song and select add to playlist.What steps you’ve tried already: I tried reinstalling Spotify I also tried adding somgs from other...

Casual Listener

Brief description of the issue: I cannot add songs to my stared playlist anymore. Steps to reproduce the issue: search a song and select add to playlist. What steps you’ve tried already: I tried re...

zany130

Casual Listener

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes