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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375581 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7533 Views

0 replies

7 likes

  • 7533 Views
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  • 7 likes

Spotify Help

So I have got Spotify Premium, which is fantastic, however if I save tracks, they don't appear under artists or albums, why is this?

Casual Listener

So I have got Spotify Premium, which is fantastic, however if I save tracks, they don't appear under artists or albums, why is this? 

Daniel

Community Legend

395 Views

1 replies

0 likes

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  • 0 likes

Can't Sync Playlist

Spotify keep asking me to "Turn on Sync over cellular to download" I already turn it on but it's not working. Anyone know how to fix this?

Casual Listener

Spotify keep asking me to "Turn on Sync over cellular to download" I already turn it on but it's not working. Anyone know how to fix this?

jonasherdegen

Community Legend

517 Views

3 replies

0 likes

  • 517 Views
  • 3 replies
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Can't download Spotify.

Hey guys. When I get into playstore and o wanna download Spotify it says that's its not available in my country.... But I'm in Canada so I don't understand. How to fix it ?

Casual Listener

Hey guys. When I get into playstore and o wanna download Spotify it says that's its not available in my country.... But I'm in Canada so I don't understand. How to fix it ?

Daniel

Community Legend

508 Views

3 replies

0 likes

  • 508 Views
  • 3 replies
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Took the fee from my bank account but no upgrade ?!!!

I signed up for the student discount and they cut of the $4.99 from my bank account already but I'm still on free !!!!???I sighned out then sighned in again and I deleted the app and reinstalted it again .. nothing worked !! I'm still on free . ( and...

Newbie

I signed up for the student discount and they cut of the $4.99 from my bank account already but I'm still  on free !!!!??? I sighned out then sighned in again and I deleted the app and reinstal...

Daniel

Community Legend

305 Views

2 replies

0 likes

  • 305 Views
  • 2 replies
  • 0 likes

Solved!! 0.5.9.28 APK

Hi,   Can anyone post the link to the latest apk release?   thanks.

Casual Listener

Hi,   Can anyone post the link to the latest apk release?   thanks.

hankiepankie23

Newbie

2270 Views

6 replies

0 likes

  • 2270 Views
  • 6 replies
  • 0 likes

Clear data

I'm a bit new to this.I have Spotify free and my android Huawei has run out of internal memory ( the app. won't allow me to 'move to SD' card). There is a huge 1.4GB of data there. The question is if I select 'clear data' will I lose my play lists? B...

Music Fan

I'm a bit new to this. I have Spotify free and my android Huawei has run out of internal memory ( the app. won't allow me to 'move to SD' card). There is a huge 1.4GB of data there. The question is ...

Daniel

Community Legend

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

Clear data

I'm a bit new to this.I have Spotify free and my android Huawei has run out of internal memory ( the app. won't allow me to 'move to SD' card). There is a huge 1.4GB of data there. The question is if I select 'clear data' will I lose my play lists? B...

Music Fan

I'm a bit new to this. I have Spotify free and my android Huawei has run out of internal memory ( the app. won't allow me to 'move to SD' card). There is a huge 1.4GB of data there. The question is ...

Daniel

Community Legend

17682 Views

1 replies

1 likes

  • 17682 Views
  • 1 replies
  • 1 likes

problem

I have lost the spotify appy button thing

Newbie

I have lost the spotify appy button thing

Daniel

Community Legend

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Solved!! Premium user: Can't find the play button, only "Shuffle Play"

Hi, I'm a premium spotify user, I want to play a playlist in my account, but the only play button I have is shuffle, I don't want to shuffle play, I want to play track 1, 2, 3, 4 in order because the songs follow each other they aren't random and lis...

Casual Listener

Hi,   I'm a premium spotify user, I want to play a playlist in my account, but the only play button I have is shuffle, I don't want to shuffle play, I want to play track 1, 2, 3, 4 in order ...

Fcmanzella

Newbie

698 Views

2 replies

0 likes

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  • 2 replies
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why does Spotify stopped playing when i do something else like browse facebook, go see my messages?

why does Spotify stopped playing whenever i do something else on my phone like browse facebook, or read my phone messages, or open a link to read something? some other music apps like Jango lets you do whatever you want, but it keeps playing ur playl...

Regular

why does Spotify stopped playing whenever i do something else on my phone like browse facebook, or read my phone messages, or open a link to read something? some other music apps like Jango lets you ...

paulinthought

Music Fan

3073 Views

6 replies

0 likes

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Clear play queue

Is there a way to only use the play queue without having to have "Next Tracks" in the list? What I'm trying to do is add an album to the queue so I can play it. I want to then add another album after the first and so on. I love to pick just one album...

Regular

Is there a way to only use the play queue without having to have "Next Tracks" in the list?   What I'm trying to do is add an album to the queue so I can play it. I want to then add another al...

AndyFraser

Regular

478 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!! TR; Kullanıcımı değiştirmek?

Arkadaşlar ben spotify'a facebookdan bağlanıyorum. Facebookumu kaldırcam ama spotify üyeliğim iptal olur. Üyeliğimi nasıl standarta çevirebilirim?

Casual Listener

Arkadaşlar ben spotify'a facebookdan bağlanıyorum. Facebookumu kaldırcam ama spotify üyeliğim iptal olur. Üyeliğimi nasıl standarta çevirebilirim?

Chef-Star

Casual Listener

533 Views

3 replies

0 likes

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I can't get my premium

I've had premium for years, but after reinstalling the app, It keeps telling me that I don't have it. How do I get my premium (that I have paid for) back?

Newbie

I've had premium for years, but after reinstalling the app, It keeps telling me that I don't have it. How do I get my premium (that I have paid for) back?

Jordi

Community Legend

426 Views

2 replies

0 likes

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I can't use Premium on my Huawei P8

I got a new smartphone, the Huawei Ascend P8. Unfortunately I can't use the premium functions, I just can select Shuffle when I search a song. I already reinstalled the app but it doesn't work yet, there appears that I use Spotify Free although I bou...

Newbie

I got a new smartphone, the Huawei Ascend P8. Unfortunately I can't use the premium functions, I just can select Shuffle when I search a song. I already reinstalled the app but it doesn't work yet, t...

jean3601

Community Legend

536 Views

1 replies

0 likes

  • 536 Views
  • 1 replies
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Volume issues when played on Galaxy S6 Edge.

I have upgraded my phone to S6 Edge. The sound level fluxuates on all songs? One minute normal level then loud then quiet? It is really inconsistant and really annoying.I have never had this problem before on previous galaxy phones.I believe my setti...

Newbie

I have upgraded my phone to S6 Edge. The sound level fluxuates on all songs? One minute normal level then loud then quiet? It is really inconsistant and really annoying. I have never had this proble...

Daniel

Community Legend

802 Views

3 replies

0 likes

  • 802 Views
  • 3 replies
  • 0 likes

Spotify not downloading songs completely

I'm using an LG G4 running lollipop. I also had this issue on my LG G3 running kit Kat. I download albums for offline listening on my micro sd card, but some of the songs only download like 10 seconds or less of the song and then it skips to the next...

Regular

I'm using an LG G4 running lollipop. I also had this issue on my LG G3 running kit Kat. I download albums for offline listening on my micro sd card, but some of the songs only download like 10 second...

Daniel

Community Legend

1305 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Spotify skips songs frequently without my input

Recently spotify has been acting up a bunch on my phone and I am considering not renewing my subscription as a result. When I select a song to play spotify immediately chooses the next song under it. Sometimes it doesn't even play that one and will s...

Newbie

Recently spotify has been acting up a bunch on my phone and I am considering not renewing my subscription as a result. When I select a song to play spotify immediately chooses the next song under it....

Daniel

Community Legend

996 Views

1 replies

0 likes

bug report
Playback problem
quality
skips
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I can't sync the song I want and I'm premium

My problem is that I can't sync the song i want but I have to sync the full album to listen to the song offlinePlease help me it makes me angry

Casual Listener

My problem is that I can't sync the song i want but I have to sync the full album to listen to the song offline Please help me it makes me angry 😞

Daniel

Community Legend

702 Views

6 replies

0 likes

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  • 6 replies
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Solved!! Spotify stuck on Login

Hi, I've never posted before so I'm sorry if I'm doing something wrong. I've looked on the forum but can't seem to find a solution to my problem.I recently got an Asus tablet (fonepad 7) - KitKat. I installed Spotify but after I try to login through ...

Regular

Hi,    I've never posted before so I'm sorry if I'm doing something wrong.  I've looked on the forum but can't seem to find a solution to my problem. I recently got an Asus tab...

derekecook

Newbie

5034 Views

11 replies

0 likes

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Droid Razr Xt912 Wi-Fi Issues

Hello! So after some some tinkering, I was finally able to login into Spotify and get some music going... But alas, a new problem arose. When I switch my Wi-fi On, Spotify connect is all of a sudden not available. When I switch it off and go on 4G, M...

Casual Listener

  Hello!  So after some some tinkering, I was finally able to login into Spotify and get some music going... But alas, a new problem arose.   When I switch my Wi-fi On, Spotify conn...

Mekasim

Casual Listener

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes