Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 837 Views
  • 0 replies
  • 4 likes

Solved!! Premium

So if I subscribe I can play any song on spotify even if I have my data and wifi turned off? And does it download to my phone or can I just play the music off the app

  • Casual Listener
  • So if I subscribe I can play any song on spotify even if I have my data and wifi turned off? And does it download to my phone or can I just play the music off the app
  • Nico
  • Community Legend
  • 870 Views
  • 3 replies
  • 0 likes
  • 870 Views
  • 3 replies
  • 0 likes

queue issue...

Why can't I remove or clear the queue list? I hit the x button but it just takes me back a screen...Stock s4 on lollipop.

  • Newbie
  • Why can't I remove or clear the queue list? I hit the x button but it just takes me back a screen... Stock s4 on lollipop.
  • 337 Views
  • 0 replies
  • 0 likes
  • 337 Views
  • 0 replies
  • 0 likes

All my saved songs were unliked. Playlists are still there, bit no songs are saved.

All my saved songs were unliked. All my paylists are still there, bit no songs are saved. Thousands of songs are not saved anymore.

  • Newbie
  • All my saved songs were unliked. All my paylists are still there, bit no songs are saved. Thousands of songs are not saved anymore.
  • marshalljj2
  • Newbie
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Solved!! Multiple devices when only got two

Spotify is stating that I am trying to sync my music to more then 3 devices when I only have my phone and my desktop PC, when I went to the list of device's on the Spotify website my phone was there multiple times and it looks like to be every time I...

  • Newbie
  • Spotify is stating that I am trying to sync my music to more then 3 devices when I only have my phone and my desktop PC, when I went to the list of device's on the Spotify website my phone was there ...
  • user-removed
  • Not applicable
  • 611 Views
  • 2 replies
  • 0 likes
  • 611 Views
  • 2 replies
  • 0 likes

No Internet connection when using mobile data

Hello. I have searched the forum for solutions to this, but have found nothing that works to solve my issue. Brief description of the issue:My phone, an HTC One M7, running Android 5.0.2, cannot connect to spotify using mobile data (LTE, HSDPA, 3G, w...

  • Regular
  • Hello. I have searched the forum for solutions to this, but have found nothing that works to solve my issue.   Brief description of the issue: My phone, an HTC One M7, running Android 5.0.2, ...
  • LucyLuLuu
  • Roadie
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

Problem with the Wifi

Hi, I'm new to Spotify and I have a Premium account. My problem is that the wifi at home does not work on my device (Samsung Note 5), it says I have no connection. It works perfectly when I'm on my mobile data. I read the troubleshooting about this a...

  • Newbie
  • Hi, I'm new to Spotify and I have a Premium account. My problem is that the wifi at home does not work on my device (Samsung Note 5), it says I have no connection. It works perfectly when I'm on my m...
  • driveflanger
  • Community Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Solved!! Reverse order of playlists

Hi All This issue really spans more than just Android but all platforms I think... Hope someone can help. This has been mentioned before and I have yet to find a satisfactory explanation. I have a playlist that I generally maintain in the spotify app...

  • Casual Listener
  • Hi All   This issue really spans more than just Android but all platforms I think...   Hope someone can help.  This has been mentioned before and I have yet to find a satisfact...
  • KevinSal
  • Casual Listener
  • 5162 Views
  • 6 replies
  • 0 likes
  • 5162 Views
  • 6 replies
  • 0 likes

Why does spotify say I am in the wrong country and i am not connected to the internet?

Hello, I am trying to get the spotify app to work and this is getting rediculous. No app should be this hard to get working. Initially when I tried to logg in it said I am not connected to the internet (whihc I am). I did a ful reset, took battery ou...

  • Newbie
  • Hello,   I am trying to get the spotify app to work and this is getting rediculous.  No app should be this hard to get working.   Initially when I tried to logg in it said I am not...
  • DasPeter
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

How do I properly delete songs from the Android app?

Because when you 'undownload' songs, they still take up memory.

  • Casual Listener
  • Because when you 'undownload' songs, they still take up memory.
  • DasPeter
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

song suggestions

How would i suggest song(s)to be added to your database of music?

  • Newbie
  • How would i suggest song(s)to be added to your database of music?
  • Nico
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

7 day free trial

Hello I think I accidentally clicked to do a 7 day free trial on my mobile. Is this going to sign me up for something which I have to pay for at the end of the 7 days? I can't seem to find anything on my account which says ive changed anything? ?! Th...

  • Newbie
  • Hello I think I accidentally clicked to do a 7 day free trial on my mobile. Is this going to sign me up for something which I have to pay for at the end of the 7 days? I can't seem to find anythin...
  • slipknotbmthfob
  • Newbie
  • 572 Views
  • 3 replies
  • 1 likes
  • 572 Views
  • 3 replies
  • 1 likes

Library view with local files synced to Android

Hi, I have a lot of local files that I would like to play on Spotify on Android. I saw that there was a possibility to add local files to a playlist from your computer and then sync that playlist offline to your phone. I tried that and that worked fi...

  • Casual Listener
  • Hi,   I have a lot of local files that I would like to play on Spotify on Android. I saw that there was a possibility to add local files to a playlist from your computer and then sync that pla...
  • Potatismos
  • Casual Listener
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Playlist position: last position will be not remembered

Hello,Spotify does always forget the position in the playlist after the app hasnt been active for a while. I found a topic with this problem, but the answer was just a question for the version in use. Well,what is the solution since this topic was cl...

  • Newbie
  • Hello, Spotify does always forget the position in the playlist after the app hasnt been active for a while. I found a topic with this problem, but the answer was just a question for the version in u...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

set a Spotify Connect priority

i want be able to set a priority for Spotify Connect Devices

  • Visitor
  • i want be able to set a priority for Spotify Connect Devices
  • user-removed
  • Not applicable
  • 946 Views
  • 2 replies
  • 2 likes
  • 946 Views
  • 2 replies
  • 2 likes

Spotify's Excessive Memory Usage

While digging through my phone's memory to figure out why most of it had been used up, I discovered that Spotify had more than 8GB in use spread 50/50 between my phone's memory and SD card. Why isn't there a way to tell Spotify to stop using the phon...

  • Visitor
  • While digging through my phone's memory to figure out why most of it had been used up, I discovered that Spotify had more than 8GB in use spread 50/50 between my phone's memory and SD card.   ...
  • torkp
  • Regular
  • 3536 Views
  • 1 replies
  • 3 likes
  • 3536 Views
  • 1 replies
  • 3 likes

Parece que estás intentando acceder a spotify desde un país distinto

No me deja entrar en mi cuenta y mr sale este mensaje. Lo raro es que es que antes me funciona normal y ahora no.Alguien sabe porque?Gracias de antemano

  • Newbie
  • No me deja entrar en mi cuenta y mr sale este mensaje. Lo raro es que es que antes me funciona normal y ahora no. Alguien sabe porque? Gracias de antemano
  • MarMac85
  • Casual Listener
  • 474 Views
  • 2 replies
  • 0 likes
  • 474 Views
  • 2 replies
  • 0 likes

Spotify offline mode while using roaming on another application?

Hi there guys,So I'm about to go on a roadtrip through France and so I downloaded a couple of playlists I would listen to while on the road. My plan was to listen to them with Spotify being on offline mode so I could use my roaming data for Waze(GPS)...

  • Newbie
  • Hi there guys, So I'm about to go on a roadtrip through France and so I downloaded a couple of playlists I would listen to while on the road. My plan was to listen to them with Spotify being on offl...
  • Skellingtor
  • Community Legend
  • 853 Views
  • 1 replies
  • 0 likes
  • 853 Views
  • 1 replies
  • 0 likes

Solved!! What quality is downloaded when one has different quality settings for streaming and offline mode?

Let's say you have the following quality settings and that you right now are NOT on wifi: - Streaming: normal- Offline: extreme Then you add a new track to a playlist that is available offline. Since I only have syncing over wifi, it doesn't download...

  • Regular
  • Let's say you have the following quality settings and that you right now are NOT on wifi:   - Streaming: normal - Offline: extreme   Then you add a new track to a playlist that is avai...
  • user-removed
  • Not applicable
  • 1002 Views
  • 3 replies
  • 1 likes
  • Android
    Offline syncing
    quality sync
  • 1002 Views
  • 3 replies
  • 1 likes

Spotify via USB in the car/ problems via Android

Hi, if I connect the iphone with the USB port in my car it works. I can handle my playlist by using the radio screen and my car plays the music. if I connect my Android (5.0.2) mobile with the USB it does not work. No Spotify Playlist available. Only...

  • Newbie
  • Hi,     if I connect the iphone with the USB port in my car it works. I can handle my playlist by using the radio screen and my car plays the music. if I connect my Android (5.0.2) m...
  • 711 Views
  • 0 replies
  • 0 likes
  • 711 Views
  • 0 replies
  • 0 likes