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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41909 Views
  • 65 replies
  • 25 likes
  • 41909 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877696 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877696 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26296 Views
  • 4 replies
  • 0 likes
  • 26296 Views
  • 4 replies
  • 0 likes

Solved!! I can't download my offline music

Hello, Spotify-Community! Since the new update with the new color of Spotify is out,I can't download my offline music on my Android anymore (HTC One M7).I'm in the same WLAN-Network, Spotify is on PC and Android open, but it's always said "Waiting fo...

  • Casual Listener
  • Hello, Spotify-Community!   Since the new update with the new color of Spotify is out, I can't download my offline music on my Android anymore (HTC One M7). I'm in the same WLAN-Network, Spo...
  • night1747
  • Casual Listener
  • 5179 Views
  • 8 replies
  • 0 likes
  • 5179 Views
  • 8 replies
  • 0 likes

Anmeldung

Ich hab mir spotify Premium geholt, jetzt komme ich nichtmehr in mein Account rein, aber sobald ich mein passwort ändern möchte steht dort das der link abgelaufen ist, was tun?

  • Newbie
  • Ich hab mir spotify Premium geholt, jetzt komme ich nichtmehr in mein Account rein, aber sobald ich mein passwort ändern möchte steht dort das der link abgelaufen ist, was tun?
  • MichaelW
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Solved!! Bluetooth disconnects every time

When connected to any Bluetooth device, Spotify disconnects every time my music changes songs. Why?

  • Regular
  • When connected to any Bluetooth device, Spotify disconnects every time my music changes songs. Why?
  • Memon
  • Newbie
  • 11456 Views
  • 3 replies
  • 0 likes
  • 11456 Views
  • 3 replies
  • 0 likes

Solved!! Re-sync after changing offline quality?

I have just changed my offline audio quality from Normal to Extreme on my phone. Do I need to clear my cache / data and re-sync all of my music before the change to audio quality takes effect or will all tracks be overwritten at the higher quality au...

  • Casual Listener
  • I have just changed my offline audio quality from Normal to Extreme on my phone. Do I need to clear my cache / data and re-sync all of my music before the change to audio quality takes effect or will...
  • Martyjard
  • Casual Listener
  • 502 Views
  • 2 replies
  • 0 likes
  • 502 Views
  • 2 replies
  • 0 likes

lost music

I can't log in with Facebook and logged in with my email, but all my songs except two are gone. All my list all albums and artist. I logged off Facebook, Uninstaller the app and still unable to long in. I also checked to see if I accidentally erased ...

  • Visitor
  • I can't log in with Facebook and logged in with my email, but all my songs except two are gone. All my list all albums and artist. I logged off Facebook, Uninstaller the app and still unable to long ...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Spotify stops to play after few minutes

Hi All, I've got spotify premium, I'm really interested to the function offline. But after just 1 song and half, or 3,4 minutes, as you wish, both online and offline mode, the app stops to play. Few months ago everything worked fine with the online m...

  • Casual Listener
  • Hi All,   I've got spotify premium, I'm really interested to the function offline. But after just 1 song and half, or 3,4 minutes, as you wish, both online and offline mode, the app stops to p...
  • dean86
  • Casual Listener
  • 558 Views
  • 1 replies
  • 0 likes
  • 558 Views
  • 1 replies
  • 0 likes

Solved!! Note 2 error: "Bluetooth share has stopped" [SOLUTION FOUND!]

Hi everyone, The current Spotify version causes my Note 2 to give the error "unfortunately bluetooth share has stopped" every time a new song is played, which disconnects my wireless headphones. The update before that made Spotify give a warning that...

  • Regular
  • Hi everyone,   The current Spotify version causes my Note 2 to give the error "unfortunately bluetooth share has stopped" every time a new song is played, which disconnects my wireless headpho...
  • Masterblaster73
  • Casual Listener
  • 39775 Views
  • 75 replies
  • 12 likes
  • 39775 Views
  • 75 replies
  • 12 likes

In US - still can't download the app

Hey guys, I've been in the US for about 2 weeks now, but the Spotify app still thinks I'm in a different country and won't let me download.LG G3, lollipop here.Thanks.G

  • Newbie
  • Hey guys, I've been in the US for about 2 weeks now, but the Spotify app still thinks I'm in a different country and won't let me download. LG G3, lollipop here. Thanks. G
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

Running gone?

I had running on my S5 (not beta version) for a week or so. Now it's gone. Where did it go? I loved the hell out of it.

  • Casual Listener
  • I had running on my S5 (not beta version) for a week or so. Now it's gone. Where did it go? I loved the hell out of it.
  • Maskedameoba
  • Casual Listener
  • 428 Views
  • 2 replies
  • 0 likes
  • 428 Views
  • 2 replies
  • 0 likes

Solved!! All Songs are gone

Heysince the new Update (i guess?) are all my songs gone.I thought it would have some stupid reasons or just lagged but nope.1000+ songs are gone i liked three new songs or better said i already liked them on my PC.And look i have them and can hear t...

  • Casual Listener
  • Hey since the new Update (i guess?) are all my songs gone.I thought it would have some stupid reasons or just lagged but nope. 1000+ songs are gone i liked three new songs or better said i already ...
  • LowDown
  • Casual Listener
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

How to save data to SD card rather than internal storage? Honor 6

Hi, bought my first Android phone the other day and I guess I'm just getting to grips with the apparent "freedom". Got an SD card, relocated immediate storage of phone to SD card rather than Internal Storage...Spotify still seems to save all it's dat...

  • Music Fan
  • Hi, bought my first Android phone the other day and I guess I'm just getting to grips with the apparent "freedom".   Got an SD card, relocated immediate storage of phone to SD card rather than...
  • SloeGin
  • Music Fan
  • 999 Views
  • 2 replies
  • 0 likes
  • Android
    SD-card
  • 999 Views
  • 2 replies
  • 0 likes

help

Every time i try to login it keep saying. Incorrect username and password

  • Newbie
  • Every time i try to login it keep saying. Incorrect username and password
  • jean3601
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Bluetooth stuttering when notification comes up.

Hello everyone, I just solved a problem that has haunted me for a month so I figured I'd share here for the benefit of eveyone. Samsung Galaxy S3, Android 4.4.2, Spotify 3.4. When connected through an A2DP Bluetooth 3 device (Sena SMH-10), as soon as...

  • Music Fan
  • Hello everyone,   I just solved a problem that has haunted me for a month so I figured I'd share here for the benefit of eveyone.   Samsung Galaxy S3, Android 4.4.2, Spotify 3.4. &nbsp...
  • 427 Views
  • 0 replies
  • 0 likes
  • 427 Views
  • 0 replies
  • 0 likes

Will Not Save Playlists for Offline mode. Can not save to SD card.

I Have This Issue For Awhile Now Where Every Few Days My Playlists Will No Longer Be Available Offline. I Have To Re-Download Hudreds Of Songs Every Few Days. Gets Frustrating After Awhile. I check my SD Card And Everything Is Working There. Also Aft...

  • Casual Listener
  • I Have This Issue For Awhile Now Where Every Few Days My Playlists Will No Longer Be Available Offline.  I Have To Re-Download Hudreds Of Songs Every Few Days. Gets Frustrating After Awhile. I c...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

android tablet

Some Songs Won't Play Help Its The Gray Ones 

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  • Casual Listener
  • Some Songs Won't Play Help 😕 Its The Gray Ones 
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

. Can't access my account put wrong email

I made a new account and bought premium and I put the wrong email and now I can't access the account. I don't know what to do. I can't put forgot password cause it sends it to the random email. Please help

  • Newbie
  • I made a new account and bought premium and I put the wrong email and now I can't access the account. I don't know what to do. I can't put forgot password cause it sends it to the random email. Pleas...
  • jean3601
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Spotify won't install

I have a galaxy s4. I have been trying to install Spotify it just doesn't load and never finishes. does anybody have suggestions on how to fix it.

  • Newbie
  • I have a galaxy s4. I have been trying to install Spotify it just doesn't load and never finishes. does anybody have suggestions on how to fix it.
  • driveflanger
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect - "Sorry! Can't play this content while connected to another device"

From Android to PC/Spotify-enabled unit. The Android app refuses to start a song of my choosing. It gives the error message in the title. It will, however, let me start a playlist and Connect it over to the PC. The Next/Prev buttons work, and I can c...

  • Casual Listener
  • From Android to PC/Spotify-enabled unit.   The Android app refuses to start a song of my choosing. It gives the error message in the title. It will, however, let me start a playlist and Connec...
  • zyrphath
  • Casual Listener
  • 9270 Views
  • 1 replies
  • 0 likes
  • 9270 Views
  • 1 replies
  • 0 likes

Song Playback Issues

Cage the Elephant's album "Thank You Happy Birthday" has the song "Right Before My Eyes" play at the end of the song "Flow." Also, "Watch the Throne [Deluxe Edition (Explicit)]" by Jay Z and Kanye West has a 2 minute silent intro for "Illest Mother**...

  • Casual Listener
  • Cage the Elephant's album "Thank You Happy Birthday" has the song "Right Before My Eyes" play at the end of the song "Flow." Also, "Watch the Throne [Deluxe Edition (Explicit)]" by Jay Z and Kanye We...
  • TheMisterPerson
  • Casual Listener
  • 1301 Views
  • 1 replies
  • 0 likes
  • cage the elephant
    duplicate
    Duplicate Song
    duplicates
    duplication
    Jay Z
    kanye west
    no sound
    Playback problem
    silent
    song bug
    Song Duration
  • 1301 Views
  • 1 replies
  • 0 likes