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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387602 Views

545 replies

34 likes

Account
Free
  • 387602 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8042 Views

0 replies

7 likes

  • 8042 Views
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  • 7 likes

I can't use Premium on my Huawei P8

I got a new smartphone, the Huawei Ascend P8. Unfortunately I can't use the premium functions, I just can select Shuffle when I search a song. I already reinstalled the app but it doesn't work yet, there appears that I use Spotify Free although I bou...

Newbie

I got a new smartphone, the Huawei Ascend P8. Unfortunately I can't use the premium functions, I just can select Shuffle when I search a song. I already reinstalled the app but it doesn't work yet, t...

jean3601

Community Legend

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

Volume issues when played on Galaxy S6 Edge.

I have upgraded my phone to S6 Edge. The sound level fluxuates on all songs? One minute normal level then loud then quiet? It is really inconsistant and really annoying.I have never had this problem before on previous galaxy phones.I believe my setti...

Newbie

I have upgraded my phone to S6 Edge. The sound level fluxuates on all songs? One minute normal level then loud then quiet? It is really inconsistant and really annoying. I have never had this proble...

Daniel

Community Legend

819 Views

3 replies

0 likes

  • 819 Views
  • 3 replies
  • 0 likes

Spotify not downloading songs completely

I'm using an LG G4 running lollipop. I also had this issue on my LG G3 running kit Kat. I download albums for offline listening on my micro sd card, but some of the songs only download like 10 seconds or less of the song and then it skips to the next...

Regular

I'm using an LG G4 running lollipop. I also had this issue on my LG G3 running kit Kat. I download albums for offline listening on my micro sd card, but some of the songs only download like 10 second...

Daniel

Community Legend

1318 Views

2 replies

0 likes

  • 1318 Views
  • 2 replies
  • 0 likes

Spotify skips songs frequently without my input

Recently spotify has been acting up a bunch on my phone and I am considering not renewing my subscription as a result. When I select a song to play spotify immediately chooses the next song under it. Sometimes it doesn't even play that one and will s...

Newbie

Recently spotify has been acting up a bunch on my phone and I am considering not renewing my subscription as a result. When I select a song to play spotify immediately chooses the next song under it....

Daniel

Community Legend

1020 Views

1 replies

0 likes

bug report
Playback problem
quality
skips
  • 1020 Views
  • 1 replies
  • 0 likes

I can't sync the song I want and I'm premium

My problem is that I can't sync the song i want but I have to sync the full album to listen to the song offlinePlease help me it makes me angry

Casual Listener

My problem is that I can't sync the song i want but I have to sync the full album to listen to the song offline Please help me it makes me angry 😞

Daniel

Community Legend

725 Views

6 replies

0 likes

  • 725 Views
  • 6 replies
  • 0 likes

Solved!! Spotify stuck on Login

Hi, I've never posted before so I'm sorry if I'm doing something wrong. I've looked on the forum but can't seem to find a solution to my problem.I recently got an Asus tablet (fonepad 7) - KitKat. I installed Spotify but after I try to login through ...

Regular

Hi,    I've never posted before so I'm sorry if I'm doing something wrong.  I've looked on the forum but can't seem to find a solution to my problem. I recently got an Asus tab...

derekecook

Newbie

5140 Views

11 replies

0 likes

  • 5140 Views
  • 11 replies
  • 0 likes

Droid Razr Xt912 Wi-Fi Issues

Hello! So after some some tinkering, I was finally able to login into Spotify and get some music going... But alas, a new problem arose. When I switch my Wi-fi On, Spotify connect is all of a sudden not available. When I switch it off and go on 4G, M...

Casual Listener

  Hello!  So after some some tinkering, I was finally able to login into Spotify and get some music going... But alas, a new problem arose.   When I switch my Wi-fi On, Spotify conn...

Mekasim

Casual Listener

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

usage of iOS account on android

I have an iPhone that last Saturday I left fell into the toilet. Now I have a temporary Samsung that I installed Spotify but I can't login at the Premium account I have on the iPhone. How can I use the same account?

Regular

I have an iPhone that last Saturday I left fell into the toilet. Now I have a temporary Samsung that I installed Spotify but I can't login at the Premium account I have on the iPhone. How can I use t...

Daniel

Community Legend

748 Views

9 replies

0 likes

  • 748 Views
  • 9 replies
  • 0 likes

I have a premium account, but I forgot my username . Where can I get these questions . I have my acc

I have a premium account, but I forgot my username . Where can I get these questions . I have my account with KPN .

Newbie

I have a premium account, but I forgot my username . Where can I get these questions . I have my account with KPN .

Daniel

Community Legend

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Terms & Conditions

Unfortunately i clicked not now when it asked me if i wanted to accept the new terms & conditions, i didnt mean to press not now. I now only have 29 days of premium and im still going to be charged so how can accept the new terms & conditions?

Newbie

Unfortunately i clicked not now when it asked me if i wanted to accept the new terms & conditions, i didnt mean to press not now. I now only have 29 days of premium and im still going to be charg...

chevkat

Newbie

825 Views

3 replies

0 likes

  • 825 Views
  • 3 replies
  • 0 likes

Solved!! Restarting my phone duplicates it as an offline device

I've run into a problem with my phone, a Samsung Galaxy Note 4. I need to reboot it every now and then (to fix an odd stuttering bug on bluetooth), but the problem is, everytime I reboot, Spotify is unable to recognize it, so it adds a duplicate of t...

Casual Listener

I've run into a problem with my phone, a Samsung Galaxy Note 4. I need to reboot it every now and then (to fix an odd stuttering bug on bluetooth), but the problem is, everytime I reboot, Spotify is ...

calum_c

Casual Listener

1887 Views

4 replies

0 likes

  • 1887 Views
  • 4 replies
  • 0 likes

Payment shows as 36$ a month?!

http://imgur.com/aNJjKpXhttp://imgur.com/RY3HWWSI'm trying to subscribe to premium but in the screen where i should put my credit card it says it will cost 36$ a month. Is this right? All the people i know pays around 3.5 $Does spotify hates me? :'(

Casual Listener

http://imgur.com/aNJjKpX http://imgur.com/RY3HWWS I'm trying to subscribe to premium but in the screen where i should put my credit card it says it will cost 36$ a month. Is this right? All the p...

Daniel

Community Legend

718 Views

3 replies

0 likes

Wrong price
  • 718 Views
  • 3 replies
  • 0 likes

My app

When I click on the app it says Spotify has stopped then I can click report or ok. But it still won't run

Newbie

When I click on the app it says Spotify has stopped then I can click report or ok. But it still won't run

Daniel

Community Legend

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Solved!! Spotify offline playlist using mobile data if app is set to "online"?

Hi!I'm planning to install a little bluetooth device in my car which let me stream music from Spotify etc. to my car radio. Now if I set the Spotify Android app to "Online-Mode" while playing a playlist which is saved on the device (for offline use),...

Regular

Hi! I'm planning to install a little bluetooth device in my car which let me stream music from Spotify etc. to my car radio. Now if I set the Spotify Android app to "Online-Mode" while playing a p...

jean3601

Community Legend

1332 Views

9 replies

0 likes

  • 1332 Views
  • 9 replies
  • 0 likes

Spotify Skips or Pauses Music

Hello! I have recently just started having an issue with Spotify skipping during songs, pausing, or moving to the next song altogether. This issue is occuring on both my Android device and PlayStation 4. These problems do not exist on my desktop. I a...

Casual Listener

Hello!   I have recently just started having an issue with Spotify skipping during songs, pausing, or moving to the next song altogether. This issue is occuring on both my Android device ...

Bertutus

Casual Listener

2583 Views

11 replies

1 likes

  • 2583 Views
  • 11 replies
  • 1 likes

Get back one song, removed by mistake.

How can I get back a song that I removed from my playlist by mistake? I don't know the title, it happened so fast. But I know where on my playlist it was.

Newbie

How can I get back a song that I removed from my playlist by mistake? I don't know the title, it happened so fast. But I know where on my playlist it was.

Daniel

Community Legend

551 Views

2 replies

0 likes

  • 551 Views
  • 2 replies
  • 0 likes

Can't install spotify (android)

When i try to install it from chrome it says that " the device isn't compatible" (samsung galaxy s5) and when i try to install it from gPlay, it says "not availible in your country" (UK)

Newbie

When i try to install it from chrome it says that " the device isn't compatible" (samsung galaxy s5) and when i try to install it from gPlay, it says "not availible in your country" (UK)

Daniel

Community Legend

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Payment shows as 36$ a month?!

http://imgur.com/aNJjKpXhttp://imgur.com/RY3HWWSI'm trying to subscribe to premium but in the screen where i should put my credit card it says it will cost 36$ a month. Is this right? All the people i know pays around 3.5 $Does spotify hates me? :'(

Casual Listener

http://imgur.com/aNJjKpX http://imgur.com/RY3HWWS I'm trying to subscribe to premium but in the screen where i should put my credit card it says it will cost 36$ a month. Is this right? All the p...

Daniel

Community Legend

1054 Views

1 replies

0 likes

  • 1054 Views
  • 1 replies
  • 0 likes

Spotify Android Doesn't Connect to WiFi on Android

I recently purchased a HTC One M9, and I can't seem to get Spotify to work on WiFi. Spotify works on WiFi on all of my other devices (iOS, OSX, Windows), but it can't seen to connect my M9. Spotify does work on the phone over data. I haven't tested o...

Regular

I recently purchased a HTC One M9, and I can't seem to get Spotify to work on WiFi. Spotify works on WiFi on all of my other devices (iOS, OSX, Windows), but it can't seen to connect my M9. Spotify d...

jeeprace98

Regular

993 Views

5 replies

0 likes

  • 993 Views
  • 5 replies
  • 0 likes

Offline Music deleted

Hi, spotify deletes my offline music and write to me "more than 3 devices" but I have only my android phone, wherespotify is installed... how can it be?Ore the music has the green flash but when I get into the offline mode, i can´t hear anything.... ...

Newbie

Hi,   spotify deletes my offline music and write to me "more than 3 devices" but I have only my android phone, where spotify is installed... how can it be? Ore the music has the green flash ...

Smr2976

Regular

898 Views

2 replies

0 likes

  • 898 Views
  • 2 replies
  • 0 likes