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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42589 Views
  • 66 replies
  • 25 likes
  • 42589 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878093 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878093 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26384 Views
  • 4 replies
  • 0 likes
  • 26384 Views
  • 4 replies
  • 0 likes

remote problem

Dear All, I've already use spotify mobile on windows phone (nokia lumia 925) I can use spotify easily on my car media system via bluetooth . ı see the song details and i can change the songs on my car steer button(can change the next or previous song...

  • Newbie
  • Dear All,   I've already use spotify mobile on windows phone (nokia lumia 925) I can use spotify easily on my car media system via bluetooth .  ı see the song details and i can change the...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Three Dots vs. Scrollbar in Songlist

Hey, I like to use the three dots on the right side of every song in a playlist/songlist to directly open the menu to delete the song from the playlist or to do whatever with the song. (I hope you know what I mean, I don't know the specific word for ...

  • Newbie
  • Hey, I like to use the three dots on the right side of every song in a playlist/songlist to directly open the menu to delete the song from the playlist or to do whatever with the song. (I hope you kn...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Solved!! I can't download my offline music

Hello, Spotify-Community! Since the new update with the new color of Spotify is out,I can't download my offline music on my Android anymore (HTC One M7).I'm in the same WLAN-Network, Spotify is on PC and Android open, but it's always said "Waiting fo...

  • Casual Listener
  • Hello, Spotify-Community!   Since the new update with the new color of Spotify is out, I can't download my offline music on my Android anymore (HTC One M7). I'm in the same WLAN-Network, Spo...
  • night1747
  • Casual Listener
  • 5196 Views
  • 8 replies
  • 0 likes
  • 5196 Views
  • 8 replies
  • 0 likes

Anmeldung

Ich hab mir spotify Premium geholt, jetzt komme ich nichtmehr in mein Account rein, aber sobald ich mein passwort ändern möchte steht dort das der link abgelaufen ist, was tun?

  • Newbie
  • Ich hab mir spotify Premium geholt, jetzt komme ich nichtmehr in mein Account rein, aber sobald ich mein passwort ändern möchte steht dort das der link abgelaufen ist, was tun?
  • MichaelW
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Solved!! Bluetooth disconnects every time

When connected to any Bluetooth device, Spotify disconnects every time my music changes songs. Why?

  • Regular
  • When connected to any Bluetooth device, Spotify disconnects every time my music changes songs. Why?
  • Memon
  • Newbie
  • 11466 Views
  • 3 replies
  • 0 likes
  • 11466 Views
  • 3 replies
  • 0 likes

Solved!! Re-sync after changing offline quality?

I have just changed my offline audio quality from Normal to Extreme on my phone. Do I need to clear my cache / data and re-sync all of my music before the change to audio quality takes effect or will all tracks be overwritten at the higher quality au...

  • Casual Listener
  • I have just changed my offline audio quality from Normal to Extreme on my phone. Do I need to clear my cache / data and re-sync all of my music before the change to audio quality takes effect or will...
  • Martyjard
  • Casual Listener
  • 504 Views
  • 2 replies
  • 0 likes
  • 504 Views
  • 2 replies
  • 0 likes

lost music

I can't log in with Facebook and logged in with my email, but all my songs except two are gone. All my list all albums and artist. I logged off Facebook, Uninstaller the app and still unable to long in. I also checked to see if I accidentally erased ...

  • Visitor
  • I can't log in with Facebook and logged in with my email, but all my songs except two are gone. All my list all albums and artist. I logged off Facebook, Uninstaller the app and still unable to long ...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Spotify stops to play after few minutes

Hi All, I've got spotify premium, I'm really interested to the function offline. But after just 1 song and half, or 3,4 minutes, as you wish, both online and offline mode, the app stops to play. Few months ago everything worked fine with the online m...

  • Casual Listener
  • Hi All,   I've got spotify premium, I'm really interested to the function offline. But after just 1 song and half, or 3,4 minutes, as you wish, both online and offline mode, the app stops to p...
  • dean86
  • Casual Listener
  • 563 Views
  • 1 replies
  • 0 likes
  • 563 Views
  • 1 replies
  • 0 likes

Solved!! Note 2 error: "Bluetooth share has stopped" [SOLUTION FOUND!]

Hi everyone, The current Spotify version causes my Note 2 to give the error "unfortunately bluetooth share has stopped" every time a new song is played, which disconnects my wireless headphones. The update before that made Spotify give a warning that...

  • Regular
  • Hi everyone,   The current Spotify version causes my Note 2 to give the error "unfortunately bluetooth share has stopped" every time a new song is played, which disconnects my wireless headpho...
  • Masterblaster73
  • Casual Listener
  • 39815 Views
  • 75 replies
  • 12 likes
  • 39815 Views
  • 75 replies
  • 12 likes

In US - still can't download the app

Hey guys, I've been in the US for about 2 weeks now, but the Spotify app still thinks I'm in a different country and won't let me download.LG G3, lollipop here.Thanks.G

  • Newbie
  • Hey guys, I've been in the US for about 2 weeks now, but the Spotify app still thinks I'm in a different country and won't let me download. LG G3, lollipop here. Thanks. G
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Running gone?

I had running on my S5 (not beta version) for a week or so. Now it's gone. Where did it go? I loved the hell out of it.

  • Casual Listener
  • I had running on my S5 (not beta version) for a week or so. Now it's gone. Where did it go? I loved the hell out of it.
  • Maskedameoba
  • Casual Listener
  • 430 Views
  • 2 replies
  • 0 likes
  • 430 Views
  • 2 replies
  • 0 likes

Solved!! All Songs are gone

Heysince the new Update (i guess?) are all my songs gone.I thought it would have some stupid reasons or just lagged but nope.1000+ songs are gone i liked three new songs or better said i already liked them on my PC.And look i have them and can hear t...

  • Casual Listener
  • Hey since the new Update (i guess?) are all my songs gone.I thought it would have some stupid reasons or just lagged but nope. 1000+ songs are gone i liked three new songs or better said i already ...
  • LowDown
  • Casual Listener
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

How to save data to SD card rather than internal storage? Honor 6

Hi, bought my first Android phone the other day and I guess I'm just getting to grips with the apparent "freedom". Got an SD card, relocated immediate storage of phone to SD card rather than Internal Storage...Spotify still seems to save all it's dat...

  • Music Fan
  • Hi, bought my first Android phone the other day and I guess I'm just getting to grips with the apparent "freedom".   Got an SD card, relocated immediate storage of phone to SD card rather than...
  • SloeGin
  • Music Fan
  • 1000 Views
  • 2 replies
  • 0 likes
  • Android
    SD-card
  • 1000 Views
  • 2 replies
  • 0 likes

help

Every time i try to login it keep saying. Incorrect username and password

  • Newbie
  • Every time i try to login it keep saying. Incorrect username and password
  • jean3601
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Bluetooth stuttering when notification comes up.

Hello everyone, I just solved a problem that has haunted me for a month so I figured I'd share here for the benefit of eveyone. Samsung Galaxy S3, Android 4.4.2, Spotify 3.4. When connected through an A2DP Bluetooth 3 device (Sena SMH-10), as soon as...

  • Music Fan
  • Hello everyone,   I just solved a problem that has haunted me for a month so I figured I'd share here for the benefit of eveyone.   Samsung Galaxy S3, Android 4.4.2, Spotify 3.4. &nbsp...
  • 429 Views
  • 0 replies
  • 0 likes
  • 429 Views
  • 0 replies
  • 0 likes

Will Not Save Playlists for Offline mode. Can not save to SD card.

I Have This Issue For Awhile Now Where Every Few Days My Playlists Will No Longer Be Available Offline. I Have To Re-Download Hudreds Of Songs Every Few Days. Gets Frustrating After Awhile. I check my SD Card And Everything Is Working There. Also Aft...

  • Casual Listener
  • I Have This Issue For Awhile Now Where Every Few Days My Playlists Will No Longer Be Available Offline.  I Have To Re-Download Hudreds Of Songs Every Few Days. Gets Frustrating After Awhile. I c...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

android tablet

Some Songs Won't Play Help Its The Gray Ones 

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  • Casual Listener
  • Some Songs Won't Play Help 😕 Its The Gray Ones 
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

. Can't access my account put wrong email

I made a new account and bought premium and I put the wrong email and now I can't access the account. I don't know what to do. I can't put forgot password cause it sends it to the random email. Please help

  • Newbie
  • I made a new account and bought premium and I put the wrong email and now I can't access the account. I don't know what to do. I can't put forgot password cause it sends it to the random email. Pleas...
  • jean3601
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Spotify won't install

I have a galaxy s4. I have been trying to install Spotify it just doesn't load and never finishes. does anybody have suggestions on how to fix it.

  • Newbie
  • I have a galaxy s4. I have been trying to install Spotify it just doesn't load and never finishes. does anybody have suggestions on how to fix it.
  • driveflanger
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes