Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 60562 Views
  • 68 replies
  • 26 likes
  • 60562 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28384 Views
  • 5 replies
  • 0 likes
  • 28384 Views
  • 5 replies
  • 0 likes

Solved!! How do i save cache to external sd card

I have two mobiles, one is saving on external sd card and the other is on the device itself, how can i swap it to ext sd card instead?

  • Casual Listener
  • I have two mobiles, one is saving on external sd card and the other is on the device itself, how can i swap it to ext sd card instead?
  • kbrooksc
  • Community Legend
  • 7204 Views
  • 3 replies
  • 0 likes
  • 7204 Views
  • 3 replies
  • 0 likes

How do I delete the offline tracks on my android device?

Hi there.I want to delete the downloaded spotify tracks on my android phone because I run out of storage.How can I do this?If it's possible I want to delete all of the offline playlist but still got them as download able playlists for other devices j...

  • Newbie
  • Hi there. I want to delete the downloaded spotify tracks on my android phone because I run out of storage. How can I do this? If it's possible I want to delete all of the offline playlist but stil...
  • Nico
  • Community Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Solved!! Marantz 1605 sudden disconnect after 2 sec song play

Sudden this weekend Marantz 1605 cannot play songs selected from my Asus android 5.0.1.Was working always fine, but now Marantz connect, start the song for 2 seconds and strean stops. Guess it crashes when try to load cover from Spotify.It tells " co...

  • Regular
  • Sudden this weekend Marantz 1605 cannot play songs selected from my Asus android 5.0.1. Was working always fine, but now Marantz connect, start the song for 2 seconds and strean stops. Guess it cras...
  • dsah
  • Roadie
  • 4527 Views
  • 55 replies
  • 0 likes
  • 4527 Views
  • 55 replies
  • 0 likes

Por que tengo que descargar siempre las pistas

Quisiera saber por que desde hace unos días descargó las pistas y no se quedan guardadas esto esta causando que mis datos se estén terminando por su atención gracias

  • Newbie
  • Quisiera saber por que desde hace unos días descargó las pistas y no se quedan guardadas esto esta causando que mis datos se estén terminando por su atención gracias
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Spotify connect stoppted working for no reason!?

Hi,I have a Marantz sr7009 with spotify connect. It has ben working superfine for 7 months but stoppted working last saturday. For no reason at all.We use ipad, ipad mini, iPhone 5 with spotify. Now here is the funny part.. I can get a track working ...

  • Newbie
  • Hi, I have a Marantz sr7009 with spotify connect. It has ben working superfine for 7 months but stoppted working last saturday. For no reason at all. We use ipad, ipad mini, iPhone 5 with spotify. ...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

"Failed signing into Spotify. User needs premium subscription." Spotify is already uninstalled

Hi guys. I uninstalled Spotify in July when my Premium expired, but I still get a pop up message whenever I turn on my phone or connect to wi-fi saying that signing in Spotify failed because I don't have a subscription. I'm currently using a Galaxy S...

  • Newbie
  • Hi guys. I uninstalled Spotify in July when my Premium expired, but I still get a pop up message whenever I turn on my phone or connect to wi-fi saying that signing in Spotify failed because I don't ...
  • 374 Views
  • 0 replies
  • 0 likes
  • 374 Views
  • 0 replies
  • 0 likes

Spotify usING all my data when it's in offline mode.

Title says it all. I have had spotify offline for the past two days and when I checked my data usage Spotify has used 2.6 of my data plan. Is there a reason for this?

  • Casual Listener
  • Title says it all. I have had spotify offline for the past two days and when I checked my data usage Spotify has used 2.6 of my data plan. Is there a reason for this?
  • Cca
  • Casual Listener
  • 458 Views
  • 2 replies
  • 0 likes
  • 458 Views
  • 2 replies
  • 0 likes

skips . during songs

spotify skips all the time during songs. I've already deleted and reinstall the apt with no success

  • Newbie
  • spotify skips all the time during songs. I've already deleted and reinstall the apt with no success
  • jean3601
  • Community Legend
  • 568 Views
  • 3 replies
  • 0 likes
  • 568 Views
  • 3 replies
  • 0 likes

Solved!! Trouble connecting to Facebook

Hello I am having trouble connecting to Facebook friends, it says I cannot connect to Facebook because my Facebook account is connected to another spotify account. When I first got spotify I registered and signed up using Facebook ( that spotify acco...

  • Casual Listener
  • Hello I am having trouble connecting to Facebook friends, it says I cannot connect to Facebook because my Facebook account is connected to another spotify account. When I first got spotify I register...
  • jean3601
  • Community Legend
  • 651 Views
  • 3 replies
  • 0 likes
  • 651 Views
  • 3 replies
  • 0 likes

Spotify app keeps crushing

I've already tried the clean uninstall, install of spotify from my sd card but this problem is just seems to be constant for a while now. Every time I open my browser or any other app that used internet connection my spotify just stops playing. So ba...

  • Casual Listener
  • I've already tried the clean uninstall, install of spotify from my sd card but this problem is just seems to be constant for a while now. Every time I open my browser or any other app that used inter...
  • 355 Views
  • 0 replies
  • 0 likes
  • spotify app keeps crushing
  • 355 Views
  • 0 replies
  • 0 likes

xperia z3 compact wi-fi issue

the app doesn't connect to the internet when Wi-Fi connection is turned on (but I can surf the internet).it works only when I switch the connection to mobile data.what is the problem?

  • Newbie
  • the app doesn't connect to the internet when Wi-Fi connection is turned on (but I can surf the internet). it works only when I switch the connection to mobile data. what is the problem?
  • 338 Views
  • 0 replies
  • 0 likes
  • 338 Views
  • 0 replies
  • 0 likes

Why doesn't Spotify App save my preference about shuffling, repeating all or track modes?

Ok, I use Spotify for a long time and love it. I have Premium account as well. But, I fed up with choosing shuffle mode or other repeat modes every time I open the app. It does not save my preference about them. These modes are always unchosen. Is th...

  • Newbie
  • Ok, I use Spotify for a long time and love it. I have Premium account as well.   But, I fed up with choosing shuffle mode or other repeat modes every time I open the app. It does not save my p...
  • ArnoldvGestel
  • Casual Listener
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Spotify randomly shuffling

I have Spotify premium, and even if I don't ask it to, Spotify will shuffle my playlists. I do use Connect over multiple devices, but I've turned off shuffle on all of them. Still, it plays albums out of order. Is this a known problem?

  • Regular
  • I have Spotify premium, and even if I don't ask it to, Spotify will shuffle my playlists. I do use Connect over multiple devices, but I've turned off shuffle on all of them. Still, it plays albu...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Having trouble with Lock Screen controls

I've got a Samsung Galaxy S5 with a premium account and while I can use the lock screen to change songs I can't use the lock screen to select specific points in the music. When I try and do so the timer just sits at the selected time unless I close t...

  • Casual Listener
  • I've got a Samsung Galaxy S5 with a premium account and while I can use the lock screen to change songs I can't use the lock screen to select specific points in the music.   When I try and do ...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Won't login

My account is fine on my computer but on my phone when I try to login it's take like 5 min then at the end it never works

  • Visitor
  • My account is fine on my computer but on my phone when I try to login it's take like 5 min then at the end it never works
  • kbrooksc
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Music completely disappeared after new phone

I got a new phone today and after I logged into Spotify with my new phone, there was nothing saved, playlists nor music.

  • Casual Listener
  • I got a new phone today and after I logged into Spotify with my new phone, there was nothing saved, playlists nor music.
  • Cespinosa1520
  • Casual Listener
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Ads not playing

I know this complaint seems odd by the title, but for some reason the "watch this video to recieve 30 minutes of free music" ad will not play; it just shows a blank screen. As a result the app will completely lock me out of lstening to any music unti...

  • Newbie
  • I know this complaint seems odd by the title, but for some reason the "watch this video to recieve 30 minutes of free music" ad will not play; it just shows a blank screen. As a result the app will c...
  • 691 Views
  • 0 replies
  • 0 likes
  • 691 Views
  • 0 replies
  • 0 likes

I try to reset my password but a page pops up saying Sorry your form has expired... I need help

When I try to reset my password,I get the email sent to me then I click the link type in what I want my new password to be but I press enter and it says Sorry Form has expired. What does that mean? Please help.

  • Newbie
  • When I try to reset my password,I get the email sent to me then I click the link type in what I want my new password to be but I press enter and it says Sorry Form has expired. What does that mean? P...
  • 556 Views
  • 0 replies
  • 0 likes
  • 556 Views
  • 0 replies
  • 0 likes

Why can't I log into my account even when I reset the password?

How come I can't log into my account I keep getting wrong username and password and I can't have any space in between the words which I didnt, I even reset my password, well I guess Pandora it is, not going to pay monthlyrics for something with so ma...

  • Newbie
  • How come I can't log into my account I keep getting wrong username and password and I can't have any space in between the words which I didnt, I even reset my password, well I guess Pandora it is, no...
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

No internet connection when WiFi is working perfectly - Android Note 4

My wifiis running perfectly at my house yet Spotify is not letting me connect still. However, It lets me connect when I'm on 3G.I am using the most recent update of Spotify on Android 5.0.1 on a Samsung Note 4 I have tried re-installing it multiple t...

  • Newbie
  • My wifiis running perfectly at my house yet Spotify is not letting me connect still. However, It lets me connect when I'm on 3G. I am using the most recent update of Spotify on Android 5.0.1 on a Sa...
  • brnmndt
  • Newbie
  • 1146 Views
  • 2 replies
  • 0 likes
  • 1146 Views
  • 2 replies
  • 0 likes