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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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STOP!! Sending the Option to Synch My Phone with my Other Devices!! Please Give Us An Opt Out!!!

Every single time I use Spotify each and every day it gives me the option to synch my phone with my laptop and Kindle Fire. I do NOT want to do this!! I can handle Spotify just fine vis a vis my laptop, I do NOT need my phone for this. I tried synchi...

Regular

Every single time I use Spotify each and every day it gives me the option to synch my phone with my laptop and Kindle Fire. I do NOT want to do this!! I can handle Spotify just fine vis a vis my lapt...

276 Views

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synching devices
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My spotify don't sync all tracks?

I think I only have this problem with one band " thee of sees". I synchronized all their albums on my tablet without a problem but when I tried to do it on my phone it only synchronized one random track..I tried to unsynchronize it and do it again bu...

Casual Listener

I think I only have this problem with one band " thee of sees". I synchronized all their albums on my tablet without a problem but when I tried to do it on my phone it only synchronized one random tr...

Tony777

Casual Listener

291 Views

1 replies

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Best lockscreen to use ?

Hi ! I am seeking for a lockscreen to use with Spotify, that shows the controls and the album cover like iOS lockscreen. I used Echo Lockscreen but this app shows the cover 50% of the time. Can you give me any lockscreen? Thanks !

Casual Listener

Hi ! I am seeking for a lockscreen to use with Spotify, that shows the controls and the album cover like iOS lockscreen. I used Echo Lockscreen but this app shows the cover 50% of the time. Can you g...

Thibaaud

Casual Listener

384 Views

1 replies

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Sign in trouble

When i try to sign in on my new phone, and iput in the correct username and password, it keeps telling me I am trying to sing in from a different country and wont let me sign in.I have cleared the cache, uninstalled and reinstalled the app and reset ...

Newbie

When i try to sign in on my new phone, and iput in the correct username and password, it keeps telling me I am trying to sing in from a different country and wont let me sign in. I have cleared the ...

270 Views

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Spotify playlists wont show up on phone

Hello! Since a few weeks back, my playlists have completely disappeared from my phone. And the only place to find them is on my computer, meaning they wont show up if I log on to another computer either. I believe it may have something to do with DU ...

Newbie

Hello! Since a few weeks back, my playlists have completely disappeared from my phone. And the only place to find them is on my computer, meaning they wont show up if I log on to another computer eit...

505 Views

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Solved!! Connecting to Yamaha R-N301 network receiver

I have just subscribed to Spotify Premium & am trying to connect to my Yamaha R-N301 network receiver. The receiver name appears in the list of connected devices, but when I select it Spotify says it is connecting but fails. I'm running latest firmwa...

Regular

I have just subscribed to Spotify Premium & am trying to connect to my Yamaha R-N301 network receiver. The receiver name appears in the list of connected devices, but when I select it Spotify say...

cago00

Newbie

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7 replies

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R-N301
Yamaha
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Solved!! Music queue not shown

Hello, First of all I am a huge Spotify fan. I am a premium user for a couple of years. BUT sometimes .... I have that playingqueue problem. This is what I do: I go to my music and select a play listThen I press shuffleThe title of a previous played ...

Casual Listener

Hello,   First of all I am a huge Spotify fan. I am a premium user for a couple of years. BUT sometimes ....   I have that playingqueue problem. This is what I do:   I go to my m...

Knaks

Casual Listener

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1 replies

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Help! Where is my Full screen album art! (Samsung galaxy s6 edge)

Hello, i've been wonder a long time after i saw a friends phone and he had this lock screen with the album on it, i have my defualt lock screen whenever i lock my screen, has anyone else experienced this? I have my player were i can play and next son...

Newbie

Hello, i've been wonder a long time after i saw a friends phone and he had this lock screen with the album on it, i have my defualt lock screen whenever i lock my screen, has anyone else experienced ...

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HTC M8 Lollipop 5.0.1 Spotify Hangs

DescriptionSpotify keeps freezing. Locks device. Freezes on re-starting device so have to do hard restart (power on/press volume). This seems to be a V5.0 Lollipop problem. It worked fine before I upgradedWhat are the steps you took to get to the err...

Newbie

Description Spotify keeps freezing. Locks device. Freezes on re-starting device so have to do hard restart (power on/press volume). This seems to be a V5.0 Lollipop problem. It worked fine before I ...

mtamlyn

Newbie

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1 replies

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Android Wear support coming in June, but when?

Here is the official news : https://news.spotify.com/us/2015/05/28/spotify-arrives-to-android-wear/ We're getting close to end of June Just tell me it hasn't changed

Newbie

Here is the official news : https://news.spotify.com/us/2015/05/28/spotify-arrives-to-android-wear/   We're getting close to end of June 😮      Just tell me it hasn't c...

247 Views

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HTC One M9 Album art on lock screen and music ID broadcast to bluetooth hangs

Hi,I'm experiencing an issue with the album art on lock screen and music id broadcast to bluetooth hanging/freezing. Music continues to play normally, and there is no jitter/low volume during these hangs. Normal operation resumes when I have force cl...

Newbie

Hi, I'm experiencing an issue with the album art on lock screen and music id broadcast to bluetooth hanging/freezing. Music continues to play normally, and there is no jitter/low volume during these...

337 Views

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Data usage through the roof on iPhone 4s

Hello there, Newbie speaking on the forum... I was a satisfied costumer of the Spotify-app since january 2014. I got a premium account, and every day I listened music on Spotify for about 30 minutes without Wifi, and I never went over my 1000 MB data...

Newbie

Hello there,   Newbie speaking on the forum... I was a satisfied costumer of the Spotify-app since january 2014. I got a premium account, and every day I listened music on Spotify for about 30...

396 Views

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data usage
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Como desinceonizar la misma cuenta en diferentes moviles

Tengo una cuenta de Sotify Premium, esta cuenta la tengo abierta en mi móvil y en el de mi madre. El problema es que cuando ella escucha su música, sale en mi móvil y cuando to escucho la mia, le sale a ella mi música. Por este motivo no podemos escu...

Newbie

Tengo una cuenta de Sotify Premium, esta cuenta la tengo abierta en mi móvil y en el de mi madre. El problema es que cuando ella escucha su música, sale en mi móvil y cuando to escucho la mia, le sal...

mapuya19

Community Legend

413 Views

1 replies

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Spotify crashing my phone

I recently subscribed to spotify premium. The day i subscribed ive had an issue with at random times my music player will not make any sound, even though it shows the songs still playing, and then a couple minutes after my phone will shut down by its...

Casual Listener

I recently subscribed to spotify premium. The day i subscribed ive had an issue with at random times my music player will not make any sound, even though it shows the songs still playing, and then a ...

Hi_luca

Casual Listener

1351 Views

3 replies

1 likes

Spotify crashing Android
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Solved!! Count offline plays for last.fm and most listened albums

Most of the time I play my music offline, I search for music online and download it to hear it later. But that makes my statistics useless unfortunately, both the ones last.fm counts and the Spotify statistics itself.So I'm wondering whether Spotify ...

Music Fan

Most of the time I play my music offline, I search for music online and download it to hear it later. But that makes my statistics useless unfortunately, both the ones last.fm counts and the Spotify ...

hans-jürgen

Roadie

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Facebook activity not showing

I have tried everything. It showed up until the end of Febuary and now it no longer shows on my Facebook profile. I have checked the Facebook settings too. I am using a Samsung Galaxy 4.1

Newbie

I have tried everything. It showed up until the end of Febuary and now it no longer shows on my Facebook profile. I have checked the Facebook settings too. I am using a Samsung Galaxy 4.1

463 Views

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No connection

I got my new zenfone 2 today and I can't seem to connect to Spotify I don't know why I can connect it on my s3 though

Casual Listener

I got my new zenfone 2 today and I can't seem to connect to Spotify I don't know why I can connect it on my s3 though

246 Views

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Spotify Icon

Icon lost from my Android. Attempts to reinstall bring up "Already Installed".Have to call up Spotify thru Google----not good

Newbie

Icon lost from my Android. Attempts to reinstall bring up "Already Installed". Have to call up Spotify thru Google----not good

249 Views

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Spotify lags on Android

So I have an s4 with cricket. My internet speed is quite decent as it is LTE. However, loading between songs while online lags sometimes. It takes a while to transition to another song. The OS is the factory OS that came with the android and it's up ...

Casual Listener

So I have an s4 with cricket.  My internet speed is quite decent as it is LTE.  However, loading between songs while online lags sometimes.  It takes a while to transition to another s...

vipertongn

Casual Listener

391 Views

1 replies

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track disappeared from playlist

Hi, can anyone please explain why a Galaxy track, (Cineramascope), has vanished from my playlist. I also can't find it anywhere on Spotify. Has the artist withdrawn permission or is the number of times you can play it limited? Really annoyed about th...

Regular

Hi, can anyone please explain why a Galaxy track, (Cineramascope), has vanished from my playlist. I also can't find it anywhere on Spotify. Has the artist withdrawn permission or is the number of tim...

212 Views

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