Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I got my new zenfone 2 today and I can't seem to connect to Spotify I don't know why I can connect it on my s3 though
I got my new zenfone 2 today and I can't seem to connect to Spotify I don't know why I can connect it on my s3 though
255 Views
0 replies
0 likes
Icon lost from my Android. Attempts to reinstall bring up "Already Installed".Have to call up Spotify thru Google----not good
Icon lost from my Android. Attempts to reinstall bring up "Already Installed". Have to call up Spotify thru Google----not good
262 Views
0 replies
0 likes
So I have an s4 with cricket. My internet speed is quite decent as it is LTE. However, loading between songs while online lags sometimes. It takes a while to transition to another song. The OS is the factory OS that came with the android and it's up ...
So I have an s4 with cricket. My internet speed is quite decent as it is LTE. However, loading between songs while online lags sometimes. It takes a while to transition to another s...
Casual Listener
402 Views
1 replies
0 likes
Hi, can anyone please explain why a Galaxy track, (Cineramascope), has vanished from my playlist. I also can't find it anywhere on Spotify. Has the artist withdrawn permission or is the number of times you can play it limited? Really annoyed about th...
Hi, can anyone please explain why a Galaxy track, (Cineramascope), has vanished from my playlist. I also can't find it anywhere on Spotify. Has the artist withdrawn permission or is the number of tim...
223 Views
0 replies
0 likes
A playlist that was previously available offline all the sudden isn't and all the songs are "waiting to download" no matter what WiFi I am connected to.
A playlist that was previously available offline all the sudden isn't and all the songs are "waiting to download" no matter what WiFi I am connected to.
294 Views
0 replies
0 likes
So, I've recently installed the spotify app on my android device. Great that it syncs automatically with the web player, so I have my playlists/albums available there as well. But why does the app insist on mixing in tracks that are not in the curren...
So, I've recently installed the spotify app on my android device. Great that it syncs automatically with the web player, so I have my playlists/albums available there as well. But why does t...
246 Views
0 replies
1 likes
I help run a website for my local church and we publish playlists weekly to the site via the spotify embed code (play button) all works fine when you are on a desktop, but it does not work on mobile devices (i have only tested an android samsung s5)....
I help run a website for my local church and we publish playlists weekly to the site via the spotify embed code (play button) all works fine when you are on a desktop, but it does not work on mobile ...
626 Views
0 replies
0 likes
When I try to login to spotify either using Facebook or username/password login on my Xperia Z3 (Lollipop) with an SD card inserted, the app hangs indefinitely. Sometimes it will pop up with 'Login Failed'. I have tried several 64gb SD cards, formatt...
When I try to login to spotify either using Facebook or username/password login on my Xperia Z3 (Lollipop) with an SD card inserted, the app hangs indefinitely. Sometimes it will pop up with 'Login F...
242 Views
0 replies
0 likes
I completely in installed the app and reinstalled and the option to save to SD Card in the app manager still isn't available.
I completely in installed the app and reinstalled and the option to save to SD Card in the app manager still isn't available.
Community Legend
42586 Views
6 replies
0 likes
i paid for premium at the beginning of this month for .99. in my profile it doesn't even show i did..i logged out and logged back in..says i have to pay?...so i redownloaded the app..nothing. even my playlist is gone
i paid for premium at the beginning of this month for .99. in my profile it doesn't even show i did..i logged out and logged back in..says i have to pay?...so i redownloaded the app..nothing. even my...
Community Legend
340 Views
3 replies
0 likes
After downloading and installing it, downloading an album for offline access, rebooting phone, and trying to open app, I get "can't find SD card", and goes to black. I'm on a Samsung Galaxy s4 with the Lollypop update, and a 64 gig SD chip.
After downloading and installing it, downloading an album for offline access, rebooting phone, and trying to open app, I get "can't find SD card", and goes to black. I'm on a Samsung Galaxy s4 with t...
196 Views
0 replies
0 likes
HiHow I can change that the Playlist that I have decided to download in order to have it available when I am offline be saved on the SD card instead of the internal memory of the mobile phone?Thank you
Hi How I can change that the Playlist that I have decided to download in order to have it available when I am offline be saved on the SD card instead of the internal memory of the mobile phone? ...
Not applicable
486 Views
1 replies
0 likes
I am getting a message "There is no Internet connection" when I am connected via WiFi. All other applications work as expected. If I turn off WiFi Spotify works again over the mobile connection. Problems started when upgrading Spotify to 3.0.0.1124. ...
I am getting a message "There is no Internet connection" when I am connected via WiFi. All other applications work as expected. If I turn off WiFi Spotify works again over the mobile connection. Prob...
Newbie
79850 Views
61 replies
5 likes
Hey, Can I use Spotify on 2 Mobile Phones?Thank you
Hey, Can I use Spotify on 2 Mobile Phones? Thank you
Casual Listener
346 Views
1 replies
0 likes
Please add this feature. I dont want to cancel my subscription, but I do not want it to automatically renew.
Please add this feature. I dont want to cancel my subscription, but I do not want it to automatically renew.
Not applicable
1441 Views
2 replies
2 likes
Ayer me hice una cuenta de spotify premium, me instalé el cliente en un equipo y cree mi primera playlist. Ahora me instalo spotify en mi Android o en mi equipo de sobremesa y la playlist que aparece ayer no aparece como mia, yo puedo acceder a ella ...
Ayer me hice una cuenta de spotify premium, me instalé el cliente en un equipo y cree mi primera playlist. Ahora me instalo spotify en mi Android o en mi equipo de sobremesa y la playl...
Community Legend
2598 Views
3 replies
0 likes
Adquiri o produto com cartao de credito,onde ja foi debitado,porem ja atualizei o aplicativo e ainda nao sou premium... so fiquei na duvida pq fiz todo cadasro no meu nome e o cartao de credito de outra pessoa,help
Adquiri o produto com cartao de credito,onde ja foi debitado,porem ja atualizei o aplicativo e ainda nao sou premium... so fiquei na duvida pq fiz todo cadasro no meu nome e o cartao de credito de ou...
Spotify Legend
753 Views
3 replies
0 likes
HI all. Im a premium subscriber and also have read previous posts re: Lenovo Tab2 A7-10, but none have solved my problem.I have a properly formatted 64GB SD card, so that my tablet recognises it, and the system settings allow me to use it as the 'wri...
HI all. Im a premium subscriber and also have read previous posts re: Lenovo Tab2 A7-10, but none have solved my problem. I have a properly formatted 64GB SD card, so that my tablet recog...
Music Fan
1309 Views
1 replies
0 likes
After upgrade to latest release 3.0.0.1124 on my Sony Xperia Z3 Compact the Track info is not updated when using it to play on bluetooth devices, in this instace my car. Worked before the Spotify upgrade and still works using other sound applications...
After upgrade to latest release 3.0.0.1124 on my Sony Xperia Z3 Compact the Track info is not updated when using it to play on bluetooth devices, in this instace my car. Worked before the Spotif...
Casual Listener
614 Views
5 replies
0 likes
I haven't found any reason for this, nor any way fix it. I've tried skipping tracks but I can only do it so many times. I've thumbed one or two down, but once I do,I can't thumb down any more for some reason.
I haven't found any reason for this, nor any way fix it. I've tried skipping tracks but I can only do it so many times. I've thumbed one or two down, but once I do,I can't thumb down any more for som...
418 Views
0 replies
0 likes
