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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5268 Views

0 replies

6 likes

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queue issue...

Why can't I remove or clear the queue list? I hit the x button but it just takes me back a screen...Stock s4 on lollipop.

Newbie

Why can't I remove or clear the queue list? I hit the x button but it just takes me back a screen... Stock s4 on lollipop.

357 Views

0 replies

0 likes

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All my saved songs were unliked. Playlists are still there, bit no songs are saved.

All my saved songs were unliked. All my paylists are still there, bit no songs are saved. Thousands of songs are not saved anymore.

Newbie

All my saved songs were unliked. All my paylists are still there, bit no songs are saved. Thousands of songs are not saved anymore.

marshalljj2

Newbie

403 Views

1 replies

0 likes

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Solved!! Multiple devices when only got two

Spotify is stating that I am trying to sync my music to more then 3 devices when I only have my phone and my desktop PC, when I went to the list of device's on the Spotify website my phone was there multiple times and it looks like to be every time I...

Newbie

Spotify is stating that I am trying to sync my music to more then 3 devices when I only have my phone and my desktop PC, when I went to the list of device's on the Spotify website my phone was there ...

user-removed

Not applicable

657 Views

2 replies

0 likes

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No Internet connection when using mobile data

Hello. I have searched the forum for solutions to this, but have found nothing that works to solve my issue. Brief description of the issue:My phone, an HTC One M7, running Android 5.0.2, cannot connect to spotify using mobile data (LTE, HSDPA, 3G, w...

Regular

Hello. I have searched the forum for solutions to this, but have found nothing that works to solve my issue.   Brief description of the issue: My phone, an HTC One M7, running Android 5.0.2, ...

LucyLuLuu

Roadie

491 Views

1 replies

0 likes

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Problem with the Wifi

Hi, I'm new to Spotify and I have a Premium account. My problem is that the wifi at home does not work on my device (Samsung Note 5), it says I have no connection. It works perfectly when I'm on my mobile data. I read the troubleshooting about this a...

Newbie

Hi, I'm new to Spotify and I have a Premium account. My problem is that the wifi at home does not work on my device (Samsung Note 5), it says I have no connection. It works perfectly when I'm on my m...

driveflanger

Community Legend

384 Views

1 replies

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Solved!! Reverse order of playlists

Hi All This issue really spans more than just Android but all platforms I think... Hope someone can help. This has been mentioned before and I have yet to find a satisfactory explanation. I have a playlist that I generally maintain in the spotify app...

Casual Listener

Hi All   This issue really spans more than just Android but all platforms I think...   Hope someone can help.  This has been mentioned before and I have yet to find a satisfact...

KevinSal

Casual Listener

5260 Views

6 replies

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Why does spotify say I am in the wrong country and i am not connected to the internet?

Hello, I am trying to get the spotify app to work and this is getting rediculous. No app should be this hard to get working. Initially when I tried to logg in it said I am not connected to the internet (whihc I am). I did a ful reset, took battery ou...

Newbie

Hello,   I am trying to get the spotify app to work and this is getting rediculous.  No app should be this hard to get working.   Initially when I tried to logg in it said I am not...

DasPeter

Community Legend

361 Views

1 replies

0 likes

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How do I properly delete songs from the Android app?

Because when you 'undownload' songs, they still take up memory.

Casual Listener

Because when you 'undownload' songs, they still take up memory.

DasPeter

Community Legend

323 Views

1 replies

0 likes

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song suggestions

How would i suggest song(s)to be added to your database of music?

Newbie

How would i suggest song(s)to be added to your database of music?

Nico

Community Legend

304 Views

1 replies

0 likes

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7 day free trial

Hello I think I accidentally clicked to do a 7 day free trial on my mobile. Is this going to sign me up for something which I have to pay for at the end of the 7 days? I can't seem to find anything on my account which says ive changed anything? ?! Th...

Newbie

Hello I think I accidentally clicked to do a 7 day free trial on my mobile. Is this going to sign me up for something which I have to pay for at the end of the 7 days? I can't seem to find anythin...

slipknotbmthfob

Newbie

609 Views

3 replies

1 likes

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Library view with local files synced to Android

Hi, I have a lot of local files that I would like to play on Spotify on Android. I saw that there was a possibility to add local files to a playlist from your computer and then sync that playlist offline to your phone. I tried that and that worked fi...

Casual Listener

Hi,   I have a lot of local files that I would like to play on Spotify on Android. I saw that there was a possibility to add local files to a playlist from your computer and then sync that pla...

Potatismos

Casual Listener

411 Views

1 replies

0 likes

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Playlist position: last position will be not remembered

Hello,Spotify does always forget the position in the playlist after the app hasnt been active for a while. I found a topic with this problem, but the answer was just a question for the version in use. Well,what is the solution since this topic was cl...

Newbie

Hello, Spotify does always forget the position in the playlist after the app hasnt been active for a while. I found a topic with this problem, but the answer was just a question for the version in u...

249 Views

0 replies

0 likes

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set a Spotify Connect priority

i want be able to set a priority for Spotify Connect Devices

Visitor

i want be able to set a priority for Spotify Connect Devices

user-removed

Not applicable

980 Views

2 replies

2 likes

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Spotify's Excessive Memory Usage

While digging through my phone's memory to figure out why most of it had been used up, I discovered that Spotify had more than 8GB in use spread 50/50 between my phone's memory and SD card. Why isn't there a way to tell Spotify to stop using the phon...

Visitor

While digging through my phone's memory to figure out why most of it had been used up, I discovered that Spotify had more than 8GB in use spread 50/50 between my phone's memory and SD card.   ...

torkp

Regular

3589 Views

1 replies

3 likes

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Parece que estás intentando acceder a spotify desde un país distinto

No me deja entrar en mi cuenta y mr sale este mensaje. Lo raro es que es que antes me funciona normal y ahora no.Alguien sabe porque?Gracias de antemano

Newbie

No me deja entrar en mi cuenta y mr sale este mensaje. Lo raro es que es que antes me funciona normal y ahora no. Alguien sabe porque? Gracias de antemano

MarMac85

Casual Listener

497 Views

2 replies

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Spotify offline mode while using roaming on another application?

Hi there guys,So I'm about to go on a roadtrip through France and so I downloaded a couple of playlists I would listen to while on the road. My plan was to listen to them with Spotify being on offline mode so I could use my roaming data for Waze(GPS)...

Newbie

Hi there guys, So I'm about to go on a roadtrip through France and so I downloaded a couple of playlists I would listen to while on the road. My plan was to listen to them with Spotify being on offl...

Skellingtor

Community Legend

896 Views

1 replies

0 likes

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Solved!! What quality is downloaded when one has different quality settings for streaming and offline mode?

Let's say you have the following quality settings and that you right now are NOT on wifi: - Streaming: normal- Offline: extreme Then you add a new track to a playlist that is available offline. Since I only have syncing over wifi, it doesn't download...

Regular

Let's say you have the following quality settings and that you right now are NOT on wifi:   - Streaming: normal - Offline: extreme   Then you add a new track to a playlist that is avai...

user-removed

Not applicable

1071 Views

3 replies

1 likes

Android
Offline syncing
quality sync
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Spotify via USB in the car/ problems via Android

Hi, if I connect the iphone with the USB port in my car it works. I can handle my playlist by using the radio screen and my car plays the music. if I connect my Android (5.0.2) mobile with the USB it does not work. No Spotify Playlist available. Only...

Newbie

Hi,     if I connect the iphone with the USB port in my car it works. I can handle my playlist by using the radio screen and my car plays the music. if I connect my Android (5.0.2) m...

737 Views

0 replies

0 likes

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Spotify not working on android

Hello,I cannot do anything you sugested on this forum because when I click the icon the screen becomes black and that is it, it goes back to home page! In Play store does not appear so I am going on a web page and click on download and takes me to Pl...

Newbie

Hello, I cannot do anything you sugested on this forum because when I click the icon the screen becomes black and that is it, it goes back to home page! In Play store does not appear so I am going o...

272 Views

0 replies

0 likes

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