Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375734 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi guys!So, Spotify just recently updated on my Kindle, and now I can't skip more than four times, and I have to hit 'Shuffle Play' and can't pick a song. Why's that? HELP! My brother has spotify on his Samsung, and he says that he can still skip and...
Hi guys! So, Spotify just recently updated on my Kindle, and now I can't skip more than four times, and I have to hit 'Shuffle Play' and can't pick a song. Why's that? HELP! My brother has sp...
Community Legend
702 Views
1 replies
0 likes
Hi, This is very similar to https://community.spotify.com/t5/Closed-Ideas/Spotify-Connect-Add-access-control-on-my-Connect-devices/idi-p/650214 which didn't receive enough support. Every day for the past couple of days, I'm in a battle with some stra...
Hi, This is very similar to https://community.spotify.com/t5/Closed-Ideas/Spotify-Connect-Add-access-control-on-my-Connect-devices/idi-p/650214 which didn't receive enough support. &nb...
Community Legend
656 Views
1 replies
0 likes
Just upgraded crom samsung note 3 to note 5....had the free 6 month trial that would finish in dec..now cant get premium, called Vodafone and they told me its a spotify issue?? Any ideas??
Just upgraded crom samsung note 3 to note 5....had the free 6 month trial that would finish in dec..now cant get premium, called Vodafone and they told me its a spotify issue?? Any ideas??
Community Legend
317 Views
1 replies
0 likes
Spotify is giving me no option to undownload music, only 'remove'. And once removed it deletes the song. And even after saving it again, it is automatically downloaded. How do I fix this?
Spotify is giving me no option to undownload music, only 'remove'. And once removed it deletes the song. And even after saving it again, it is automatically downloaded. How do I fix this?
Community Legend
381 Views
1 replies
0 likes
Hi, i'm having trouble loging in into spotify app. i tried changing the password several times already. I kept getting the same message "unable to login. either username or password is incorrect". I am pretty certain i have inserted a correct usernam...
Hi, i'm having trouble loging in into spotify app. i tried changing the password several times already. I kept getting the same message "unable to login. either username or password is incorrect". I ...
Community Legend
359 Views
1 replies
0 likes
It keeps telling me that the username and or password is incorrect, but I am able to log on to my desktop with the same username and password. Any suggestions??
It keeps telling me that the username and or password is incorrect, but I am able to log on to my desktop with the same username and password. Any suggestions??
Community Legend
335 Views
1 replies
0 likes
I enter in my username and password, after loading onto the Spotify app (I can see songs, search, spotify premium etc) then immediately logs me back out of spotify to say that my username or password is incorrect. How do I fix this? Thank you,
I enter in my username and password, after loading onto the Spotify app (I can see songs, search, spotify premium etc) then immediately logs me back out of spotify to say that my username or password...
Community Legend
329 Views
1 replies
0 likes
please help me with removing the upgrade, because it doesn't work and I'm paying for it so. Help me? Oh and does anyone else have that when your phone's off, he automatically logs out and you don't have any albums downloaded anymore? It's so frustrat...
please help me with removing the upgrade, because it doesn't work and I'm paying for it so. Help me? Oh and does anyone else have that when your phone's off, he automatically logs out and you don't h...
Community Legend
646 Views
3 replies
0 likes
Salve non riesco ad annullare l'abbonamento premium che scade il 4 luglio. Ho fatto l'account premium da un dispositivo android e anche se seguo la vostra guida nel sito abbonamento e pagamenti non ci sta la voce disattiva abbonamento. Potete risolve...
Salve non riesco ad annullare l'abbonamento premium che scade il 4 luglio. Ho fatto l'account premium da un dispositivo android e anche se seguo la vostra guida nel sito abbonamento e pagamenti non c...
Newbie
514 Views
1 replies
0 likes
Hi,spotify version 3.6.0.789 (upgrading from version 3.4.0.762 that's on 1Mobile Market) doesn't start on mobile Nokia XLRegardsAndrea
Hi, spotify version 3.6.0.789 (upgrading from version 3.4.0.762 that's on 1Mobile Market) doesn't start on mobile Nokia XL Regards Andrea
Community Legend
380 Views
1 replies
0 likes
Hi everyone, I'm Premium on spotify and I have a lot of huge playlists classed by genre, available offline. But, some of my songs are local files that I can play on my PC but not on my mobile. So I tried to plug my Galaxy S5 on my PC to sync them by ...
Hi everyone, I'm Premium on spotify and I have a lot of huge playlists classed by genre, available offline. But, some of my songs are local files that I can play on my PC but not on my mobil...
Casual Listener
442 Views
2 replies
0 likes
Google Play Store says that Spotify is incompatible with my phone model: a Samsung E500H Android version 4.4.4 Anyone know why this is? I just signed up for premium expecting I would be able to get the service to work on my phone... Is there a workar...
Google Play Store says that Spotify is incompatible with my phone model: a Samsung E500H Android version 4.4.4 Anyone know why this is? I just signed up for premium expecting I would be able...
Community Legend
711 Views
3 replies
0 likes
Gostaria de tira uma dúvida e ao mesmo tempo abrir espaço para uma sujestão. Bom... eu adoro esse app, facilita muito e tipo, eu sofro um pouco na questão do local onde os dados e cache são armazenados, poxa será que não seria possível vcs colocarem ...
Gostaria de tira uma dúvida e ao mesmo tempo abrir espaço para uma sujestão. Bom... eu adoro esse app, facilita muito e tipo, eu sofro um pouco na questão do local onde os dados e cache são armazenad...
Community Legend
368 Views
1 replies
0 likes
SYNCING ERROR: you ave reached the maximum number of songs that can be made available offline. To get the pending songs you must first deselect another playlist I'm using the current version of Spotify Premium on a Sony Xperia Z3 running 5.1.1. Today...
SYNCING ERROR: you ave reached the maximum number of songs that can be made available offline. To get the pending songs you must first deselect another playlist I'm using the current version...
Community Legend
588 Views
1 replies
0 likes
On PC Spotify's the random-option is working quite well, but on Android it does not. If I select particular artist and use the random play, it will most likely play new material only. For example for band Children of Bodom it will consist only the ne...
On PC Spotify's the random-option is working quite well, but on Android it does not. If I select particular artist and use the random play, it will most likely play new material only. For exampl...
Community Legend
296 Views
1 replies
0 likes
I loved Spotify bc I could listen to my music while browsing on another apps. But suddenly I no longer can.I open a new app and directly my song stops playing, and it kinda sucks. I'm paying the premium version on my Android.Any advice for this? I wa...
I loved Spotify bc I could listen to my music while browsing on another apps. But suddenly I no longer can. I open a new app and directly my song stops playing, and it kinda sucks. I'm paying the pr...
Community Legend
302 Views
1 replies
0 likes
Downloaded spotify a while ago, wasn't able to get it to work. Just tried logging in again (tried with both facebook login, and old username and password). It used to just sit at logging in, but now it gives me a message after about five minutes sayi...
Downloaded spotify a while ago, wasn't able to get it to work. Just tried logging in again (tried with both facebook login, and old username and password). It used to just sit at logging in, but now ...
Community Legend
460 Views
2 replies
0 likes
Spoiler (Highlight to read)I have tried to reset my password but when I go to reset it it says that it has expired and it won't change it. I only sent the email a few minutes before so that would od been ok, and I have tried uninstalling and reinstal...
I have tried to reset my password but when I go to reset it it says that it has expired and it won't change it. I only sent the email a few minutes before so that would od been ok, and I have tried u...
Community Legend
825 Views
1 replies
1 likes
When trying to use this app connected to wifi i ger not connected to internet. I am clearly connected to internet. As i posted this from the same phone connected to wifi. Is it meant to eat cellular data. Big disappointment
When trying to use this app connected to wifi i ger not connected to internet. I am clearly connected to internet. As i posted this from the same phone connected to wifi. Is it meant to eat cellular ...
Regular
6503 Views
11 replies
0 likes
Ich habe am 10.09 2015 Spotify gekündigt und auf der Seite im Internet steht das mein premium am 10.09.2015 abläuft aber nun habe ich immer noch premium. Was soll ich nun tun?
Ich habe am 10.09 2015 Spotify gekündigt und auf der Seite im Internet steht das mein premium am 10.09.2015 abläuft aber nun habe ich immer noch premium. Was soll ich nun tun?
Community Legend
530 Views
1 replies
0 likes
