Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27681 Views
  • 59 replies
  • 23 likes
  • 27681 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870361 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870361 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24734 Views
  • 3 replies
  • 0 likes
  • 24734 Views
  • 3 replies
  • 0 likes

Used Code via Giftcard. No Upgrade to premium

I just typed in the Code and I got a answer that it was successful. But still an hour ago theres no Email for my Upgrade to premium. When i use the Code again it says the code was used. Please help.

  • Newbie
  • I just typed in the Code and I got a answer that it was successful. But still an hour ago theres no Email for my Upgrade to premium. When i use the Code again it says the code was used. Please help.
  • glassanimals
  • Casual Listener
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

no puedo controlar la aplicación spotify de mi smart tv

Por que no puedo manejar la aplicación de mi smart tv desde mi smartphone si tengo ambas plataformas con la misma cuenta. Puedo controlar el spotify de mi notebook y de otro smartphone desde mi móvil,pero el spotify del tv no se puede. Ojalá puedan a...

  • Casual Listener
  • Por que no puedo manejar la aplicación de mi smart tv desde mi smartphone si tengo ambas plataformas con la misma cuenta. Puedo controlar el spotify de mi notebook y de otro smartphone desde mi móvil...
  • Marcoote
  • Casual Listener
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Android Samsung G4 and Ford Sync after latest update

Hi, After the latest update of Spotify on the 26 June, Spotify no longer seems to work with my Ford Sync system that it has been working fine for the last few months. When i say not working Spotify no longer appears in My mobile apps screen, I have t...

  • Casual Listener
  • Hi,    After the latest update of Spotify on the 26 June, Spotify no longer seems to work with my Ford Sync system that it has been working fine for the last few months. When i say not wor...
  • ABSje
  • Newbie
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

My gift card could not redeem

Firstly, I felt very frustrated with spotify. All the information on customer support shown on website is useless!! I bought a gift card tonight, my gift card PIN number is started with INC, after I entered the code, it shown 'unfortunately this Prem...

  • Casual Listener
  • Firstly, I felt very frustrated with spotify. All the information on customer support shown on website is useless!! I bought a gift card tonight, my gift card PIN number is started with INC, after I ...
  • SherrielYu
  • Casual Listener
  • 480 Views
  • 3 replies
  • 0 likes
  • 480 Views
  • 3 replies
  • 0 likes

Finding the current song in play list

How do I find the current playing in the playlist?Before the lastest update, it would automaticly jump to the currently playing song when moving from the "playing" screen back to the playlist. Scrolling to find it in a list of 1000s of songs is not a...

  • Newbie
  • How do I find the current playing in the playlist? Before the lastest update, it would automaticly jump to the currently playing song when moving from the "playing" screen back to the playlist. &n...
  • 213 Views
  • 0 replies
  • 1 likes
  • 213 Views
  • 0 replies
  • 1 likes

Sound Went Off and won't turn back on

My kindle's sound went off and sometimes I can fix it with pressing the sound buttons, but right now, it's taking forever. It won't turn the sound back on no matter what I do. I need help fixing it.

  • Newbie
  • My kindle's sound went off and sometimes I can fix it with pressing the sound buttons, but right now, it's taking forever. It won't turn the sound back on no matter what I do. I need help fixing it.
  • godspeed
  • Casual Listener
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Spotify Search Option Is Gone

On my Samsung phone, I went to go search for some songs to add to my playlist when I realized that the actual 'search' option wasn't there. I made a new account to see if that was the problem but it still isn't there. I don't know what happened, any ...

  • Newbie
  • On my Samsung phone, I went to go search for some songs to add to my playlist when I realized that the actual 'search' option wasn't there. I made a new account to see if that was the problem but it ...
  • LordRollin
  • Community Legend
  • 462 Views
  • 1 replies
  • 0 likes
  • Windows
  • 462 Views
  • 1 replies
  • 0 likes

Can't update to premium

I'm trying to put in my card info and it always says that something went wrong... I also tried to use PayPal and it said the same thing.

  • Visitor
  • I'm trying to put in my card info and it always says that something went wrong... I also tried to use PayPal and it said the same thing.
  • Leanak
  • Newbie
  • 556 Views
  • 4 replies
  • 0 likes
  • Android
    Help me!
  • 556 Views
  • 4 replies
  • 0 likes

Show only songs are that are on the device.

Hi, Is there some way to have Spotify on Android show only the songs/playlists that are already downloaded?Finding music on my device when offline is really really annoying. T.

  • Newbie
  • Hi,   Is there some way to have Spotify on Android show only the songs/playlists that are already downloaded? Finding music on my device when offline is really really annoying.   T. &...
  • 200 Views
  • 0 replies
  • 1 likes
  • 200 Views
  • 0 replies
  • 1 likes

Playlist on Android Wear

When are you going to support playlist on Android Wear or do Spotify have a deal with Apple. So we have to wait a year or two before we get that feature ? https://play.google.com/store/apps/details?id=wearablesoftware.wearspotifyplayerIter let 3 part...

  • Casual Listener
  • When are you going to support playlist on Android Wear or do Spotify have a deal with Apple. So we have to wait a year or two before we get that feature ? https://play.google.com/store/apps/details?i...
  • flyingACE
  • Music Fan
  • 372 Views
  • 3 replies
  • 0 likes
  • 372 Views
  • 3 replies
  • 0 likes

Facebook login causing problems

Hi,I use Spotify to stream music at work, but my workplace blocks Facebook. What is happening is that when Spotify attempts to "verify" my account using Facebook credentials, it is being blocked, due to the overall Facebook block. I am thus unable to...

  • Newbie
  • Hi, I use Spotify to stream music at work, but my workplace blocks Facebook. What is happening is that when Spotify attempts to "verify" my account using Facebook credentials, it is being blocked,...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Music is showing up on desktop, but not on the android app??

All of my saved music is showing up on my desktop app, but not on my phone app.I didn't mess with any of the settings on my phone or Spotify prior to this, nor do I think it updated anything that would affect this.It's so weird. Help please?

  • Newbie
  • All of my saved music is showing up on my desktop app, but not on my phone app. I didn't mess with any of the settings on my phone or Spotify prior to this, nor do I think it updated anything that w...
  • Turtleman
  • Newbie
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Phone restarts everytime I try to open spotify

Have been using spotfy on my Alacatel one touch phone for ages, suddenly if I open it the phone turns off and restarts. Have iuninstalled and re-installed Help please

  • Casual Listener
  • Have been using spotfy on my Alacatel one touch phone for ages,  suddenly if I open it the phone turns off and restarts.      Have iuninstalled and re-installed   Help pl...
  • Mosaic-
  • Newbie
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Can't connect to spotify using wifi, 4G works fine

Hey guys I've got a problem with my spotify, when i'm linked to my home wifi it keeps saying: no internet connection. but when i switch to 4G it works just fine, this is on my HTC one M8 ( with worked fine yesterday) But when i try spotify on my ipad...

  • Casual Listener
  • Hey guys I've got a problem with my spotify, when i'm linked to my home wifi it keeps saying: no internet connection. but when i switch to 4G it works just fine, this is on my HTC one M8 ( with worke...
  • Sss2
  • Casual Listener
  • 616 Views
  • 1 replies
  • 0 likes
  • 616 Views
  • 1 replies
  • 0 likes

I need help

I accidently logged out of my spotify I've tried everything to get back in. I found my old account and I'm using that for now but my other account I don't know my information at all and I'm being charged on that account. I don't know how to stop the ...

  • Newbie
  • I accidently logged out of my spotify I've tried everything to get back in. I found my old account and I'm using that for now but my other account I don't know my information at all and I'm being cha...
  • LordRollin
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

My Droid doesn't show up in the Devices list anymore!

I've tried absolutely everything I can find (a lot of people have written about this - some have found solutions and others haven't). My droid and my MacBook Pro are connected to the same WiFi network in my house. My phone has shown up in the device ...

  • Casual Listener
  • I've tried absolutely everything I can find (a lot of people have written about this - some have found solutions and others haven't). My droid and my MacBook Pro are connected to the same WiFi networ...
  • estradasp
  • Newbie
  • 2587 Views
  • 6 replies
  • 1 likes
  • 2587 Views
  • 6 replies
  • 1 likes

Search Tab Goes Missing from the Left-hand Menu

Hi, I am using Spotify version 3.1.0.1117 in my trusty Toshiba Thrive (AT100) that runs Android version 4.0.4. I think it has just updated to the latest Spotify version and I notice that after initialising, the Search tab would go missing from the le...

  • Casual Listener
  • Hi,   I am using Spotify version 3.1.0.1117 in my trusty Toshiba Thrive (AT100) that runs Android version 4.0.4. I think it has just updated to the latest Spotify version and I notice that aft...
  • 519 Views
  • 0 replies
  • 0 likes
  • Left-hand Menu
    Search Tab
  • 519 Views
  • 0 replies
  • 0 likes

Music stops playing

Every 30 minutes its stops playing... Also is there away to save downloaded music to phone

  • Newbie
  • Every 30 minutes its stops playing... Also is there away to save downloaded music to phone
  • Merik
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

[Android] "Songs" in "My Music" is empty on mobile but completely fine on Desktop

Since recently the mobile app doesn't display My Music songs the. The "Songs" section just tells me that I can go to 'browse' section. The "Albums" section is empty as well. The "Artists" section shows some of my artists, but the song counts for each...

  • Regular
  • Since recently the mobile app doesn't display My Music songs the. The "Songs" section just tells me that I can go to 'browse' section. The "Albums" section is empty as well. The "Artists" section sho...
  • 323 Views
  • 0 replies
  • 0 likes
  • 323 Views
  • 0 replies
  • 0 likes

Music disappeared suddenly

I was listening to my music offline and decided to take a nap for about an hour. I restart the app and 90% of my music vanished. I'm on a trip and can't download all of them ago. Decided to try out the $1 premium trial and I don't feel compelled to r...

  • Casual Listener
  • I was listening to my music offline and decided to take a nap for about an hour. I restart the app and 90% of my music vanished. I'm on a trip and can't download all of them ago. Decided to try out t...
  • Ursidaeus
  • Casual Listener
  • 520 Views
  • 2 replies
  • 0 likes
  • disappear
  • 520 Views
  • 2 replies
  • 0 likes