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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5089 Views

0 replies

6 likes

  • 5089 Views
  • 0 replies
  • 6 likes

I can't change my password. It's says' form has expired'

I had forgotten my password and as I had changed the password an error message appeared and stated that 'form had expired'.

Newbie

I had forgotten my password and as I had changed the password an error message appeared and stated that 'form had expired'.

Ambivalence

Community Legend

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Certain songs in Playlist won't download to android phone

I've got a playlist for my local files to sync them with spotify on my phone. Everything works fine, but some songs of the exact same artist/album won't download and aren't event playable. It contains japanese Kanji, but many other songs in the list ...

Newbie

I've got a playlist for my local files to sync them with spotify on my phone. Everything works fine, but some songs of the exact same artist/album won't download and aren't event playable. It co...

Skellingtor

Community Legend

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Missing Music on Spotify

Hi I've got a problem with my Android Spotify App. All my albums has disappered. I know that the basic solution is to relog the acoount but i think it isn't working cuz i'm using an Facebook account. What should i do? Thanks for help

Newbie

Hi  I've got a problem with my Android Spotify App. All my albums has disappered. I know that the basic solution is to relog the acoount but i think it isn't working cuz i'm using an Facebook a...

driveflanger

Community Legend

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Solved!! [android] backing up offline music

hi,since I started to change rom or just manually update the os on my oneplus I faced a problem: before perfome factory reset on my device in order to flash a new rom, I always launch titanium to backup all my apps. Unfortunally titanium doesn't back...

Regular

hi, since I started to change rom or just manually update the os on my oneplus I faced a problem: before perfome factory reset on my device in order to flash a new rom, I always launch titanium to b...

user-removed

Not applicable

8945 Views

5 replies

0 likes

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  • 5 replies
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Use internal and external storage for Spotify

So after some searching on the internet, I couldn't find the right answer. That's why I'm asking it here. Is it possible to let Spotify use both the internal SD and the external SD. I actually bought the external SD for Spotify, but now I notice I ca...

Casual Listener

So after some searching on the internet, I couldn't find the right answer. That's why I'm asking it here.   Is it possible to let Spotify use both the internal SD and the external SD. I actu...

Ttlphoto

Newbie

1700 Views

2 replies

0 likes

  • 1700 Views
  • 2 replies
  • 0 likes

Offline Playlist after flashing rom

So, I flash new roms almost every week which requires me to wipe data. With any other application this isn't an issue since I can use backup apps that will restore everything perfectly fine for me, but Spotify is the exception. Everytime I flash a ne...

Casual Listener

So, I flash new roms almost every week which requires me to wipe data.  With any other application this isn't an issue since I can use backup apps that will restore everything perfectly fine for...

Jovawankenobi

Regular

2686 Views

6 replies

1 likes

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  • 6 replies
  • 1 likes

can not sign in because i created the account in a diferente country

I created the account when i was on holidays adn when i try to sign in at home it tells me i am trying to enter from a different country and wouldnt let me sign in. Could you help me? Thanks

Visitor

I created the account when i was on holidays adn when i try to sign in at home it tells me i am trying to enter from a different country and wouldnt let me sign in. Could you help me? Thanks

jonasherdegen

Community Legend

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
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No funciona modo premium

Casual Listener

3252

Casual Listener

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Won't play!

Why does some artist's content suddenly become inaccessible? There are at least 3 artists i've saved to my library recently whose conent won't play or download.

Newbie

Why does some artist's content suddenly become inaccessible? There are at least 3 artists i've saved to my library recently whose conent won't play or download.

kbrooksc

Community Legend

268 Views

2 replies

0 likes

  • 268 Views
  • 2 replies
  • 0 likes

Connect on iphone

I want to play to itunes but connect does not show up

Casual Listener

I want to play to itunes but connect does not show up

Flyfscot

Casual Listener

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

application lags and loads slowly.

I have a new Samsung s5 active. I have reinstalled the Spotify app many times. I force stop and clear the cache. However the app lags when I try to click on the "radio tab. When I click my play lists that takes a while to load as well. Changing songs...

Casual Listener

I have a new Samsung s5 active. I have reinstalled the Spotify app many times. I force stop and clear the cache. However the app lags when I try to click on the "radio tab. When I click my play lists...

supersonic

Casual Listener

318 Views

1 replies

2 likes

  • 318 Views
  • 1 replies
  • 2 likes

Help!

I can't find a playlist that my friend has on my PS4, I know for sure that I am following them both, I just cannot find this playlist, and neither can he on HIS PS4, we don't know what to do.

Casual Listener

I can't find a playlist that my friend has on my PS4, I know for sure that I am following them both, I just cannot find this playlist, and neither can he on HIS PS4, we don't know what to do.

Jchamilton

Casual Listener

335 Views

4 replies

0 likes

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  • 4 replies
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Problem to login

I have a new Samsung Galaxy S6. I'm not able to login to Spotify. I have empty cash and reinstalled Spotify several times, but nothing happens when I enter my user and pw. What to do?

Newbie

I have a new Samsung Galaxy S6. I'm not able to login to Spotify. I have empty cash and reinstalled Spotify several times, but nothing happens when I enter my user and pw. What to do?

Thomzen42

Newbie

333 Views

1 replies

0 likes

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  • 1 replies
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My Library has been completely wiped

So I'm fairly new to premium. And I was just starting to love it until about 15 minutes ago.I was going through my list of songs under "Your Library" and I thought by hitting "Available Offline" it would play my songs I have there when I had no servi...

Casual Listener

So I'm fairly new to premium. And I was just starting to love it until about 15 minutes ago. I was going through my list of songs under "Your Library" and I thought by hitting "Available Offline" ...

jean3601

Community Legend

594 Views

4 replies

1 likes

  • 594 Views
  • 4 replies
  • 1 likes

Spotify not starting up V3.5.0.963

Hey, Can someone please help me out? I really love this app and always use it whenever I can. So I have Spotify Premium and never had big troubles with the app, but the latest update (v3.5.0.963) kind of messed up the app for me I think. It started w...

Newbie

Hey,   Can someone please help me out? I really love this app and always use it whenever I can.  So I have Spotify Premium and never had big troubles with the app, but the latest update&...

283 Views

0 replies

0 likes

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Solved!! Spotify Connect does not work @denon avr-x2100w

Hi @all.Spotify Connect doesn't work correctly. Starting it out of the App, it connects for about a second and crashes (the Amplifier switches back to Network Choice Menu).Things i have done without a sollution:- starting every unit including disconn...

Music Fan

Hi @all. Spotify Connect doesn't work correctly. Starting it out of the App, it connects for about a second and crashes (the Amplifier switches back to Network Choice Menu). Things i have done with...

Thunder1984

Regular

7866 Views

32 replies

4 likes

Android 5.0.2
Denon
  • 7866 Views
  • 32 replies
  • 4 likes

'Appears On' section under Various Artists Profile

Around 4 weeks ago I was able to go on 'Various Artists' profile page and scroll to the bottom and go on 'Appears On' section to browse new album releases from 'Various Artists' but now the 'Appears On' section has dissapeared under the 'Various Arti...

Regular

Around 4 weeks ago I was able to go on 'Various Artists' profile page and scroll to the bottom and go on 'Appears On' section to browse new album releases from 'Various Artists' but now the 'Appears ...

Atif_

Regular

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

How Can I Access Albums From Various Artists

How can I access the list of new album releases from various artists. This was possible before the Artists Radio feature was added. Right now I can only access the list of albums created from one single artists rather than compilation albums.

Regular

How can I access the list of new album releases from various artists. This was possible before the Artists Radio feature was added. Right now I can only access the list of albums created from one sin...

Atif_

Regular

1333 Views

3 replies

0 likes

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  • 3 replies
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Playlist is lost

Can somebody help me? I am registered on my mobile with my facebook account and on my tablett with my username. On the tablett i made a big playlist of songs. On my mobile i had only few songs. Now there is no more my big playlist on my tablett. Inst...

Casual Listener

Can somebody help me? I am registered on my mobile with my facebook account and on my tablett with my username. On the tablett i made a big playlist of songs. On my mobile i had only few songs. ...

kbrooksc

Community Legend

414 Views

3 replies

0 likes

  • 414 Views
  • 3 replies
  • 0 likes