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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387450 Views

545 replies

34 likes

Account
Free
  • 387450 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8041 Views

0 replies

7 likes

  • 8041 Views
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Saving to SD card

I have an lg optimus pro G in this phone is crazy it has 25 gigs of internal memory. Have a 16 gig memory card, but I can't for the life of me use more than 10 gigs only use 6 gigs for all my music the problem is I guess I need a bigger SD card

Newbie

I have an lg optimus pro G in this phone is crazy it has 25 gigs of internal memory. Have a 16 gig memory card, but I can't for the life of me use more than 10 gigs only use 6 gigs for all my music t...

Daniel

Community Legend

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

won't let me choose a specific song

This morning I tapped on a song and it came up with a suggested song. It was working just fine yesterday and now it won't let me choose the songs I want.

Newbie

This morning I tapped on a song and it came up with a suggested song. It was working just fine yesterday and now it won't let me choose the songs I want. 

Skellingtor

Community Legend

741 Views

1 replies

0 likes

  • 741 Views
  • 1 replies
  • 0 likes

Has anyone else had trouble contacting customer support?

I have litterally had it with these people. I am paying 10 dollars a month for a account that I can't even get into and no one seems to be helping me after going online 4 times and getting the same old generic answers that I had already looked at I t...

Newbie

I have litterally had it with these people. I am paying 10 dollars a month for a account that I can't even get into and no one seems to be helping me after going online 4 times and getting the same o...

kbrooksc

Community Legend

1320 Views

10 replies

0 likes

  • 1320 Views
  • 10 replies
  • 0 likes

Album Cover Bug

Hey guys, on my Sony Xperia Z3 Compact (latest android) with Spotify Premium I have a problem.If I listen to some offline playlists, some album covers from the tracks aren't there. The picture is the grey standard but on my pc, the same tracks have a...

Newbie

Hey guys, on my Sony Xperia Z3 Compact (latest android) with Spotify Premium I have a problem. If I listen to some offline playlists, some album covers from the tracks aren't there. The picture is t...

Jason

Spotify Legend

943 Views

1 replies

0 likes

Android
Cover Images
Offline songs
Sony
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  • 0 likes

APN Issues

I have been using spotify for quite some time and am very happy with it. I noticed at work today that when I loose all mobile signal Spotify thinks I am disconnected from the internet even when a valid internet connection exists with wifi. I am able ...

Newbie

I have been using spotify for quite some time and am very happy with it.   I noticed at work today that when I loose all mobile signal Spotify thinks I am disconnected from the internet e...

2008 Views

0 replies

4 likes

APN
Connection issues
VPN
  • 2008 Views
  • 0 replies
  • 4 likes

Solved!! Me and my friend share the same spotify. His says he has pre.I'm but my doesnt

Me and my friend share the same spotify. His says he has pre.I'm but my doesnt. What is going on. How can I fix this?

Casual Listener

Me and my friend share the same spotify. His says he has pre.I'm but my doesnt. What is going on. How can I fix this?

Daniel

Community Legend

1332 Views

5 replies

0 likes

  • 1332 Views
  • 5 replies
  • 0 likes

Devices, how to stream different music

hey guysso my borther just donwload spotfy to his table and sign in with my accounti have spoify on my phone so now theres two devices with the same account is it possible fro my brother to be listen somw random music and i can be listening to someth...

Newbie

hey guys so my borther just donwload spotfy to his table and sign in with my account i have spoify on my phone so now theres two devices with the same account  is it possible fro my brother t...

Daniel

Community Legend

556 Views

2 replies

0 likes

  • 556 Views
  • 2 replies
  • 0 likes

Spotify crashes at random on LG G3 S

Hello there, I'm having a bit of a problem with my spotify application. Since I updated my LG G3 S to the newest android software (android 5) spotify caused some problems. Every time I listen my music and try to multitask with other apps Spotify cras...

Casual Listener

Hello there,   I'm having a bit of a problem with my spotify application. Since I updated my LG G3 S to the newest android software (android 5) spotify caused some problems. Every time I liste...

Nico

Community Legend

1414 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Premium

So if I subscribe I can play any song on spotify even if I have my data and wifi turned off? And does it download to my phone or can I just play the music off the app

Casual Listener

So if I subscribe I can play any song on spotify even if I have my data and wifi turned off? And does it download to my phone or can I just play the music off the app

Nico

Community Legend

997 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

queue issue...

Why can't I remove or clear the queue list? I hit the x button but it just takes me back a screen...Stock s4 on lollipop.

Newbie

Why can't I remove or clear the queue list? I hit the x button but it just takes me back a screen... Stock s4 on lollipop.

397 Views

0 replies

0 likes

  • 397 Views
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  • 0 likes

All my saved songs were unliked. Playlists are still there, bit no songs are saved.

All my saved songs were unliked. All my paylists are still there, bit no songs are saved. Thousands of songs are not saved anymore.

Newbie

All my saved songs were unliked. All my paylists are still there, bit no songs are saved. Thousands of songs are not saved anymore.

marshalljj2

Newbie

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Solved!! Multiple devices when only got two

Spotify is stating that I am trying to sync my music to more then 3 devices when I only have my phone and my desktop PC, when I went to the list of device's on the Spotify website my phone was there multiple times and it looks like to be every time I...

Newbie

Spotify is stating that I am trying to sync my music to more then 3 devices when I only have my phone and my desktop PC, when I went to the list of device's on the Spotify website my phone was there ...

user-removed

Not applicable

737 Views

2 replies

0 likes

  • 737 Views
  • 2 replies
  • 0 likes

No Internet connection when using mobile data

Hello. I have searched the forum for solutions to this, but have found nothing that works to solve my issue. Brief description of the issue:My phone, an HTC One M7, running Android 5.0.2, cannot connect to spotify using mobile data (LTE, HSDPA, 3G, w...

Regular

Hello. I have searched the forum for solutions to this, but have found nothing that works to solve my issue.   Brief description of the issue: My phone, an HTC One M7, running Android 5.0.2, ...

LucyLuLuu

Roadie

539 Views

1 replies

0 likes

  • 539 Views
  • 1 replies
  • 0 likes

Problem with the Wifi

Hi, I'm new to Spotify and I have a Premium account. My problem is that the wifi at home does not work on my device (Samsung Note 5), it says I have no connection. It works perfectly when I'm on my mobile data. I read the troubleshooting about this a...

Newbie

Hi, I'm new to Spotify and I have a Premium account. My problem is that the wifi at home does not work on my device (Samsung Note 5), it says I have no connection. It works perfectly when I'm on my m...

driveflanger

Community Legend

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

Solved!! Reverse order of playlists

Hi All This issue really spans more than just Android but all platforms I think... Hope someone can help. This has been mentioned before and I have yet to find a satisfactory explanation. I have a playlist that I generally maintain in the spotify app...

Casual Listener

Hi All   This issue really spans more than just Android but all platforms I think...   Hope someone can help.  This has been mentioned before and I have yet to find a satisfact...

KevinSal

Casual Listener

5461 Views

6 replies

0 likes

  • 5461 Views
  • 6 replies
  • 0 likes

Why does spotify say I am in the wrong country and i am not connected to the internet?

Hello, I am trying to get the spotify app to work and this is getting rediculous. No app should be this hard to get working. Initially when I tried to logg in it said I am not connected to the internet (whihc I am). I did a ful reset, took battery ou...

Newbie

Hello,   I am trying to get the spotify app to work and this is getting rediculous.  No app should be this hard to get working.   Initially when I tried to logg in it said I am not...

DasPeter

Community Legend

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

How do I properly delete songs from the Android app?

Because when you 'undownload' songs, they still take up memory.

Casual Listener

Because when you 'undownload' songs, they still take up memory.

DasPeter

Community Legend

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

song suggestions

How would i suggest song(s)to be added to your database of music?

Newbie

How would i suggest song(s)to be added to your database of music?

Nico

Community Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

7 day free trial

Hello I think I accidentally clicked to do a 7 day free trial on my mobile. Is this going to sign me up for something which I have to pay for at the end of the 7 days? I can't seem to find anything on my account which says ive changed anything? ?! Th...

Newbie

Hello I think I accidentally clicked to do a 7 day free trial on my mobile. Is this going to sign me up for something which I have to pay for at the end of the 7 days? I can't seem to find anythin...

slipknotbmthfob

Newbie

700 Views

3 replies

1 likes

  • 700 Views
  • 3 replies
  • 1 likes

Library view with local files synced to Android

Hi, I have a lot of local files that I would like to play on Spotify on Android. I saw that there was a possibility to add local files to a playlist from your computer and then sync that playlist offline to your phone. I tried that and that worked fi...

Casual Listener

Hi,   I have a lot of local files that I would like to play on Spotify on Android. I saw that there was a possibility to add local files to a playlist from your computer and then sync that pla...

Potatismos

Casual Listener

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes