Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 40464 Views
  • 65 replies
  • 25 likes
  • 40464 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876837 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876837 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26141 Views
  • 4 replies
  • 0 likes
  • 26141 Views
  • 4 replies
  • 0 likes

Suggestion

Hello, from recently I have been a big fan of Spotify service.. So, I am here's to request or give a suggestion to please add one more steaming option. As i m using slow internet I want to listen in low streaming quality. Please add this option in ne...

  • Casual Listener
  • Hello, from recently I have been a big fan of Spotify service.. So, I am here's to request or give a suggestion to please add one more steaming option. As i m using slow internet I want to listen in ...
  • jenmarak9
  • Casual Listener
  • 281 Views
  • 2 replies
  • 0 likes
  • 281 Views
  • 2 replies
  • 0 likes

Download to SD card option!

I realise you have a hidden feature that automatically installs playlists to the largest storage, but what if your SD card has a smaller memory than your phone but you wish to use it just to keep all your music playlists on? I have 4g free on my phon...

  • Newbie
  • I realise you have a hidden feature that automatically installs playlists to the largest storage, but what if your SD card has a smaller memory than your phone but you wish to use it just to keep all...
  • jjjjjjjjjkjkjk
  • Regular
  • 390 Views
  • 1 replies
  • 2 likes
  • 390 Views
  • 1 replies
  • 2 likes

HTC One M8 Unable to store music on external

So I just got a 32 gb external SD and trying to save my music on it. I've seen the other steps (uninstalling and reinstalling, reformatting, and moving files) and have tried every one and I'm even trying to find the file exstension with no luck. I go...

  • Newbie
  • So I just got a 32 gb external SD and trying to save my music on it. I've seen the other steps (uninstalling and reinstalling, reformatting, and moving files) and have tried every one and I'm even tr...
  • 324 Views
  • 0 replies
  • 0 likes
  • Android
    offline music
  • 324 Views
  • 0 replies
  • 0 likes

loosing saved music, what to do...

When I save more music, albums, songs etc. to my account. It dissapear after a while, even if I dosen't log out or anythin else...Anyone got som solutions??? Note that I uses 2 mobile phones, Motorola X and windows pc.

  • Newbie
  • When I save more music, albums, songs etc. to my account. It dissapear after a while, even if I dosen't  log out or anythin else... Anyone got som solutions??? Note that I uses 2 mobile ph...
  • jjjjjjjjjkjkjk
  • Regular
  • 379 Views
  • 2 replies
  • 0 likes
  • 379 Views
  • 2 replies
  • 0 likes

No internet access Available from wifi

I am very annoyed that i pay for a service and cannot have access to the internet Using wifi.. "no internet connection available"I have tried it on both my Xperia Z2 and Samsung S5 with no luck.. It is that bad that i'd have to say that i can only us...

  • Casual Listener
  • I am very annoyed that i pay for a service and cannot have access to the internet Using wifi.. "no internet connection available" I have tried it on both my Xperia Z2 and Samsung S5 with no luck.. I...
  • jgrouspas
  • Casual Listener
  • 776 Views
  • 2 replies
  • 0 likes
  • 776 Views
  • 2 replies
  • 0 likes

Solved!! bluetooth

My samsung was pairung fine with my jvc unit until a recent spotify update , now it will pair but whenever the song ends or if I try to skip a song the pairing fails, help please

  • Casual Listener
  • My samsung was pairung fine with my jvc unit until a recent spotify update , now it will pair but whenever the song ends or if I try to skip a song the pairing fails, help please
  • 3350
  • Casual Listener
  • 738 Views
  • 7 replies
  • 0 likes
  • 738 Views
  • 7 replies
  • 0 likes

No connection with the internet

Since two or three weeks i have no connection to the internet. The app works with mobile internet but doesn't work with w lan. I have uninstall und reinstall the app, but it doesn't fixed the problem.Phone: htc one Android Version: 5.0.2 Spotify Vers...

  • Newbie
  • Since two or three weeks i have no connection to the internet. The app works with mobile internet but doesn't work with w lan. I have uninstall und reinstall the app, but it doesn't fixed the problem...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Android app release lag

I get that there is certain pressure due to Apple music to get iOS functions out as soon as possible, but why am I starting to feel that all andoid users are being left waiting due to this? Spotify has released a number functions, including Running, ...

  • Casual Listener
  • I get that there is certain pressure due to Apple music to get iOS functions out as soon as possible, but why am I starting to feel that all andoid users are being left waiting due to this?&nbsp...
  • 241 Views
  • 0 replies
  • 2 likes
  • 241 Views
  • 0 replies
  • 2 likes

Hide annoying suggestions in my lists

Since a few weeks, Spotify is adding suggested lists/songs/albums to my lists, which is extremely annoying.If I want to discover new music, I'll go to the "Discover new music" section of the app. I can't understand why Spotify is forcing me to see cr...

  • Casual Listener
  • Since a few weeks, Spotify is adding suggested lists/songs/albums to my lists, which is extremely annoying. If I want to discover new music, I'll go to the "Discover new music" section of the app. I...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Where has Bluetooth volume level gone?

I think this may be a general Lollipop issue rather than a Spotify issue, but I'm hoping someone can help me either way! My Samsung Note 3 has just updated to Lollipop, and I noticed Spotify was much quieter in the car over Bluetooth than before. So ...

  • Roadie
  • I think this may be a general Lollipop issue rather than a Spotify issue, but I'm hoping someone can help me either way!   My Samsung Note 3 has just updated to Lollipop, and I noticed Spotify...
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Android App Always Offline

Spotify only ever reports me as Offline using the Android app. I know I have an active internet connection on the device (The Transformer TF101 if you're interested), so that's not the problem. I can (sort of) solve the issue by reinstalling Spotify....

  • Casual Listener
  • Spotify only ever reports me as Offline using the Android app. I know I have an active internet connection on the device (The Transformer TF101 if you're interested), so that's not the problem. I can...
  • Stabledog
  • Casual Listener
  • 60586 Views
  • 67 replies
  • 6 likes
  • 60586 Views
  • 67 replies
  • 6 likes

Solved!! I don't want facebook to be my log in.

I want to share my account with someone but I don't want them logging into my Facebook to get access to it. How do I change to just a username & password?

  • Newbie
  • I want to share my account with someone but I don't want them logging into my Facebook to get access to it. How do I change to just a username & password?
  • Rundiggity
  • Newbie
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Solved!! Problem with Samsung Galaxy Note 3: No SD Card Found

Hi, I am having this problem for the past few days and am not able to use my Spotify account on my Note 3. This is the error message when i start Spotify: No SD Card Found We found no place to stroe our data, please check that you have a working SD c...

  • Casual Listener
  • Hi,   I am having this problem for the past few days and am not able to use my Spotify account on my Note 3.   This is the error message when i start Spotify:   No SD Card ...
  • Tryco2
  • Music Fan
  • 27436 Views
  • 45 replies
  • 0 likes
  • 27436 Views
  • 45 replies
  • 0 likes

Disabling Spotify Connect via Root App

Following this tutorial I disallowed the android App to access Ressources used for controlling music between the devices via "Spotify connect":https://community.spotify.com/t5/Help-Android/UNOFFICIAL-GUIDE-How-to-disable-Spotify-Connect/td-p/978249 B...

  • Regular
  • Following this tutorial I disallowed the android App to access Ressources used for controlling music between the devices via "Spotify connect": https://community.spotify.com/t5/Help-Android/UNOFFICI...
  • 608 Views
  • 0 replies
  • 0 likes
  • 608 Views
  • 0 replies
  • 0 likes

Playlists Loading......and not working

I have a large number of playlists on my Android phone. However, most of the playlists say "loading" and it takes many, many minutes to load these playlists, if at all. Does anyone know if there is certain reason this happens? Do I have too many play...

  • Newbie
  • I have a large number of playlists on my Android phone.  However, most of the playlists say "loading" and it takes many, many minutes to load these playlists, if at all.  Does anyone know i...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Solved!! Spotify offline hören beim Premium Account seit dem letzten Update nicht möglich

Hallo alle zusammen, ich habe einen Premium account. Seit dem letzten Update kommt beim Download von Songs, Playlists immer die Fehlermeldung: maximalen Download erreicht - bitte andere Songs löschen bevor wieder neue offline gehört werden können. Je...

  • Casual Listener
  • Hallo alle zusammen,   ich habe einen Premium account. Seit dem letzten Update kommt beim Download von Songs, Playlists immer die Fehlermeldung: maximalen Download erreicht - bitte andere Song...
  • Nico
  • Community Legend
  • 659 Views
  • 5 replies
  • 0 likes
  • 659 Views
  • 5 replies
  • 0 likes

Spotify as default music source for Google Voice Command "play "song" by "band"

I would have thought this a common question but I'm not having much luck. When I ask Google Now to play "song" by "band" or similar, it works fine but only uses Google Play to do so. I want it to use Spotify as the default as I only use GP as a basic...

  • Casual Listener
  • I would have thought this a common question but I'm not having much luck. When I ask Google Now to play "song" by "band" or similar, it works fine but only uses Google Play to do so. I want it to use...
  • 1110 Views
  • 0 replies
  • 3 likes
  • default player
    google voice commands
  • 1110 Views
  • 0 replies
  • 3 likes

Cant play local files on mobile

Posting again and hoping for a response before I have to cancel Premium because of it. Hello, I have a Droid Razr M, and I can't play my local files on my Android phone. I have premium, and when I download a playlist/songs to my phone, they come up a...

  • Casual Listener
  • Posting again and hoping for a response before I have to cancel Premium because of it.   Hello, I have a Droid Razr M, and I can't play my local files on my Android phone.   I have prem...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

problems with sync

i keep getting the message that i have already sync the offline playlist with 3 devices, i already uninstalled from all of them but i still can't download my playlist for my new phone! what should i do to make it work????

  • Newbie
  • i keep getting the message that i have already sync the offline playlist with 3 devices, i already uninstalled from all of them but i still can't download my playlist for my new phone! what should i ...
  • 426 Views
  • 0 replies
  • 0 likes
  • 426 Views
  • 0 replies
  • 0 likes