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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

210939 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 210939 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

561449 Views

78 replies

3 likes

  • 561449 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

463235 Views

575 replies

39 likes

Account
Free
  • 463235 Views
  • 575 replies
  • 39 likes

auto play for bluetooth still not working :/

hi team,please can this be fixed?im using htc m8 android 4.4.2other apps auto play ok using BT in my car, but not Spotify the app loads ok, but doesnt play - or sometimes it looks like it plays, but no soundthanksdan

Visitor

hi team, please can this be fixed? im using htc m8 android 4.4.2 other apps auto play ok using BT in my car, but not Spotify 😕 the app loads ok, but doesnt play - or sometimes it looks like it p...

camillo75

Community Legend

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Queue repeats 12 times

I'm listening to a playlist of 8 songs with no repeat or shuffle enabled, but when I go to the play queue it seems to repeat the playlist 12 times. This has been an issue for the last few builds I have noticed. I don't know if the 12x is the case all...

Regular

I'm listening to a playlist of 8 songs with no repeat or shuffle enabled, but when I go to the play queue it seems to repeat the playlist 12 times. This has been an issue for the last few builds I ha...

jean3601

Community Legend

574 Views

1 replies

0 likes

Android
Mobile
  • 574 Views
  • 1 replies
  • 0 likes

My S5 volume Autouatically lowers completely constantly! This is VERY FRUSTRATING!!!

This is VERY FRUSTRATING!!! For the past month the volume on my S5 keeps automatically lowering darn near every song. I've tried ALL of the 'solutions' on here and NONE work. I feel like I pay $10 a month then this should work. I would hate to leave ...

Casual Listener

This is VERY FRUSTRATING!!! For the past  month the volume on my S5 keeps automatically lowering darn near every song. I've tried ALL of the 'solutions' on here and NONE work. I feel like I pay ...

user-removed

Not applicable

693 Views

3 replies

0 likes

  • 693 Views
  • 3 replies
  • 0 likes

Why cant I play my local (mp3) files??

Before I begin let mw just say that yes I do have the premium subscription. I did all the steps that the website tells you to do. I can view the playlist for my local file on the mobile app (for Android), but only a few songs were downloaded, it wont...

Visitor

Before I begin let mw just say that yes I do have the premium subscription. I did all the steps that the website tells you to do. I can view the playlist for my local file on the mobile app (for Andr...

joriking

Newbie

2101 Views

4 replies

0 likes

Local files for Spotify Mobile
  • 2101 Views
  • 4 replies
  • 0 likes

Very slow change of tracks

I have the latest spotify version and I'm on a galaxy s5 version running lollipop I have about 207 songs saved to my SD card it had 64gb do problem but it takes a long time to change tracks and I'm tired of it and if it helps it's for offline tracks

Casual Listener

I have the latest spotify version and I'm on a galaxy s5 version running lollipop I have about 207 songs saved to my SD card it had 64gb do problem but it takes a long time to change tracks and I'm t...

Crushy

Casual Listener

658 Views

1 replies

0 likes

Andoiz
  • 658 Views
  • 1 replies
  • 0 likes

Solved!! Password reset

Form send by spotify is somehow not helpful to Reset passport and Respond back as this Form is no longer active! Please help

Casual Listener

Form send by spotify is somehow not helpful to Reset passport and Respond back as this Form is no longer active! Please help

Daniel

Community Legend

1113 Views

2 replies

0 likes

Password reset
  • 1113 Views
  • 2 replies
  • 0 likes

Storage

I want the music downloaded is saved on the sd and not the internal memory card. Can be done?

Visitor

I want the music downloaded is saved on the sd and not the internal memory card. Can be done?

Daniel

Community Legend

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes

Transfer cache to SD card - FAQ solutions do NOT work

Hi Community, I have the same problem as mentioned above. All the syncronized playlist are stored on the internal storage no matter what I try. - I have researched over 30+ pages (including on the ones on this forum) and have followed to the letter t...

Casual Listener

Hi Community,    I have the same problem as mentioned above. All the syncronized playlist are stored on the internal storage no matter what I try.   - I have researched over 30+ pa...

CassiaFox

Casual Listener

2434 Views

6 replies

1 likes

  • 2434 Views
  • 6 replies
  • 1 likes

Volume keeps changing on my Samsung Galaxy 5 S without me touching it

This is a super annoying problem. When I go running and listen to my Spotify playlist with my Samsung Galaxy S5 the song volumes constantly go all the way to 0 or all the way up to 10 without me touching anything on the phone. This happens whether th...

Casual Listener

This is a super annoying problem.  When I go running and listen to my Spotify playlist with my Samsung Galaxy S5 the song volumes constantly go all the way to 0 or all the way up to 10 without m...

latesastorm

Casual Listener

3370 Views

4 replies

0 likes

  • 3370 Views
  • 4 replies
  • 0 likes

Can't add to Your Music

Hey guys I have this problem now for several weeks in different forms: If I save a song via the plus sign it gets a tick in the GUI but when I switch to another playlist and then back to the other one the song I just saved has no tick nor is it in my...

Music Fan

Hey guys   I have this problem now for several weeks in different forms:   If I save a song via the plus sign it gets a tick in the GUI but when I switch to another playlist and then ba...

Daniel

Community Legend

2288 Views

11 replies

0 likes

Add an album
adding songs
Your Music
  • 2288 Views
  • 11 replies
  • 0 likes

Can't connect to Facebook

I must have screwed up my initial sign up so is there anyway of reseting the connection between the two?

Casual Listener

I must have screwed up my initial sign up so is there anyway of reseting the connection between the two?

Daniel

Community Legend

588 Views

2 replies

0 likes

  • 588 Views
  • 2 replies
  • 0 likes

Why is Spotify now forcing shuffle play on my tablet?

I got Spotify on my Kindle Fire earlier this year and I've loved it because it has allowed me to play whatever specific song I wanted, unlike Pandora which makes you listen to tons of songs and ads in the hopes that you'll someday get the one you wan...

Newbie

I got Spotify on my Kindle Fire earlier this year and I've loved it because it has allowed me to play whatever specific song I wanted, unlike Pandora which makes you listen to tons of songs and ads i...

Daniel

Community Legend

2217 Views

1 replies

0 likes

  • 2217 Views
  • 1 replies
  • 0 likes

20syl: voices keeps skipping after ~39 seconds

Title says it all, and this is the only song that does this. Sucks because the song is great, and if I skip to about 40 seconds the rest of the song plays fine.

Casual Listener

Title says it all, and this is the only song that does this. Sucks because the song is great, and if I skip to about 40 seconds the rest of the song plays fine.

Daniel

Community Legend

622 Views

3 replies

0 likes

  • 622 Views
  • 3 replies
  • 0 likes

I think there's a problem with my payment.

I began paying for premium at the beginning of this month and it's saying I haven't paid it yet but it hasn't been a month and I don't have the money to pay it right now but I will in two weeks when I'm supposed to.

Newbie

I began paying for premium at the beginning of this month and it's saying I haven't paid it yet but it hasn't been a month and I don't have the money to pay it right now but I will in two weeks when ...

Daniel

Community Legend

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

album several times in queue (repeat button is grey)

Hello!Since the new update I can't add an album only once to the queue. Everytime I start a song from an album the album appears several times in the queue and when I start the last song of the queue it is "refilled" again. I'm using the android app ...

Regular

Hello! Since the new update I can't add an album only once to the queue. Everytime I start a song from an album the album appears several times in the queue and when I start the last song of the q...

pmtrainer

Newbie

598 Views

1 replies

1 likes

  • 598 Views
  • 1 replies
  • 1 likes

Can't use WiFi

Hi, I have problem with Spotify app on my Android phone. I can't connect to service via WiFi. All other apps are working. I tried fresh install, but I can't even log in. When I turn WiFi off, everything works fine. After logging in over mobile data a...

Newbie

Hi, I have problem with Spotify app on my Android phone. I can't connect to service via WiFi. All other apps are working. I tried fresh install, but I can't even log in. When I turn WiFi off, everyth...

Daniel

Community Legend

1125 Views

1 replies

0 likes

Android
connection
Issues
problem
wifi
  • 1125 Views
  • 1 replies
  • 0 likes

Spotify Help

So I have got Spotify Premium, which is fantastic, however if I save tracks, they don't appear under artists or albums, why is this?

Casual Listener

So I have got Spotify Premium, which is fantastic, however if I save tracks, they don't appear under artists or albums, why is this? 

Daniel

Community Legend

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

Can't Sync Playlist

Spotify keep asking me to "Turn on Sync over cellular to download" I already turn it on but it's not working. Anyone know how to fix this?

Casual Listener

Spotify keep asking me to "Turn on Sync over cellular to download" I already turn it on but it's not working. Anyone know how to fix this?

jonasherdegen

Community Legend

672 Views

3 replies

0 likes

  • 672 Views
  • 3 replies
  • 0 likes

Can't download Spotify.

Hey guys. When I get into playstore and o wanna download Spotify it says that's its not available in my country.... But I'm in Canada so I don't understand. How to fix it ?

Casual Listener

Hey guys. When I get into playstore and o wanna download Spotify it says that's its not available in my country.... But I'm in Canada so I don't understand. How to fix it ?

Daniel

Community Legend

641 Views

3 replies

0 likes

  • 641 Views
  • 3 replies
  • 0 likes

Took the fee from my bank account but no upgrade ?!!!

I signed up for the student discount and they cut of the $4.99 from my bank account already but I'm still on free !!!!???I sighned out then sighned in again and I deleted the app and reinstalted it again .. nothing worked !! I'm still on free . ( and...

Newbie

I signed up for the student discount and they cut of the $4.99 from my bank account already but I'm still  on free !!!!??? I sighned out then sighned in again and I deleted the app and reinstal...

Daniel

Community Legend

408 Views

2 replies

0 likes

  • 408 Views
  • 2 replies
  • 0 likes