Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
When you down load a song, where does it download to?? It says it's downloaded but I can't find it on my phone anywhere. I have an HTC1
When you down load a song, where does it download to?? It says it's downloaded but I can't find it on my phone anywhere. I have an HTC1
Casual Listener
371 Views
1 replies
0 likes
Hello dear Spotify, hopefully i have found the right place for error reporting.When playing the song "Nirvana" from the album :"Christoph Alex" from the rapper "Favorite" the song/track suddenly "stops" so you cant here anything after 1:20/1:21 . Hop...
Hello dear Spotify, hopefully i have found the right place for error reporting. When playing the song "Nirvana" from the album :"Christoph Alex" from the rapper "Favorite" the song/track suddenly ...
394 Views
0 replies
0 likes
Hi I just bought a brand new MOTO E and put Spotify on it.The Problem is that my offline playlsit are saved on my internal storage. Not on the brand new 32 GB micro sd card (which works!)I tried a lot of solutions from the forum here. empty cache red...
Hi I just bought a brand new MOTO E and put Spotify on it. The Problem is that my offline playlsit are saved on my internal storage. Not on the brand new 32 GB micro sd card (which works...
Casual Listener
1107 Views
3 replies
0 likes
Hi all, Updated my operating system on Samsung Galaxy S4 last week, and spotify completely stopped working. Super lame as I'm paying for this app! Have tried to reinstall as per here: https://community.spotify.com/t5/Help-Android/Android-Troubleshoot...
Hi all, Updated my operating system on Samsung Galaxy S4 last week, and spotify completely stopped working. Super lame as I'm paying for this app! Have tried to reinstall as per her...
Regular
1708 Views
3 replies
1 likes
It has come in the making of the card that I paid this month's Spotify, but when I open Spotify says I do not efetuei payment, does anyone know the problem or something?
It has come in the making of the card that I paid this month's Spotify, but when I open Spotify says I do not efetuei payment, does anyone know the problem or something?
Spotify Star
447 Views
2 replies
0 likes
This needs to be fixed ASAP. You guys keep screwing up after every update and I'm paying for this service. Nothing loads and I'm starting to wonder why I keep paying for a service that always breaks.
This needs to be fixed ASAP. You guys keep screwing up after every update and I'm paying for this service. Nothing loads and I'm starting to wonder why I keep paying for a service that always breaks.
Casual Listener
1567 Views
12 replies
2 likes
Hello, I have a Motorola Droid Razr M (android version 4.1.2) running the latest version of spotify (2.9.0.890) and this issue started ever since I updated to this version of spotify. When I am connected to bluetooth on my 2013 Ford Escape, I am unab...
Hello, I have a Motorola Droid Razr M (android version 4.1.2) running the latest version of spotify (2.9.0.890) and this issue started ever since I updated to this version of spotify. When I...
625 Views
0 replies
0 likes
Yesterday an update of the official Last.fm Android app was released in the AppStore:https://play.google.com/store/apps/details?id=fm.last.androidYou can scrobble Spotify, SoundCloud, Deezer, Rdio, Google Play et al with an offline scrobble cache now...
Yesterday an update of the official Last.fm Android app was released in the AppStore: https://play.google.com/store/apps/details?id=fm.last.android You can scrobble Spotify, SoundCloud, Deezer,...
1775 Views
0 replies
1 likes
Hi I have spotify premium from vodafone and I went online to mark the playlists to available offline for the ones I will listen a lot of but thoses playlists still wont work offline. why is that?
Hi I have spotify premium from vodafone and I went online to mark the playlists to available offline for the ones I will listen a lot of but thoses playlists still wont work offline. why is that?
Newbie
1031 Views
3 replies
0 likes
Hi guys, I love the new desgin when in portrait mode however it looks aweful and disjointed in landscape, I primarily use spotify on my android headunit which is obvously always in landscape mode and the athstetics and usablity have decreased conside...
Hi guys, I love the new desgin when in portrait mode however it looks aweful and disjointed in landscape, I primarily use spotify on my android headunit which is obvously always in landscape mo...
469 Views
0 replies
1 likes
I have Spotify premium and when I go to any of my playlists and play a song, it only plays for about 4-5 minutes and then it abruptly STOPS, not pauses, but fully stops and I need to go back into my playlist and either select the song to play from th...
I have Spotify premium and when I go to any of my playlists and play a song, it only plays for about 4-5 minutes and then it abruptly STOPS, not pauses, but fully stops and I need to go back into my ...
485 Views
0 replies
0 likes
Maybe make some kind of tag for interviews and either ask the user if the want to add the interveiws to their shuffle play or just disclude them.
Maybe make some kind of tag for interviews and either ask the user if the want to add the interveiws to their shuffle play or just disclude them.
Community Legend
447 Views
1 replies
0 likes
Half the time i go to click the options button for a song, it activates your oversensitive scroll bar. And instead of being able to add a song to a playlist like I intended, I get whipped half way down the screen. Then i got to scroll back up, look f...
Half the time i go to click the options button for a song, it activates your oversensitive scroll bar. And instead of being able to add a song to a playlist like I intended, I get whipped half way do...
Newbie
7634 Views
6 replies
10 likes
I should be able to save my songs offline on certain devices only if I want. I don't want to dump everything offline onto my laptop, but just onto my phone. Is there a way to do this?
I should be able to save my songs offline on certain devices only if I want. I don't want to dump everything offline onto my laptop, but just onto my phone. Is there a way to do this?
Community Legend
694 Views
2 replies
0 likes
What's new in this version (3.0) New: The main player and mini player have a shiny new look. New: You can now swipe to change tracks in the mini player. Fictitious: This app contains only artificial additives.
What's new in this version (3.0) New: The main player and mini player have a shiny new look. New: You can now swipe to change tracks in the mini player. Fictitious: This...
Casual Listener
8153 Views
52 replies
2 likes
HiSince one week I can't connect to the internet with the Spotify app. But it works over the mobile network. I tryed all what stands here but it didn't helped. I tryed to reinstall the app, to restart the router and to restart my mobile. I become in ...
Hi Since one week I can't connect to the internet with the Spotify app. But it works over the mobile network. I tryed all what stands here but it didn't helped. I tryed to reinstall the app, to rest...
Community Legend
588 Views
3 replies
0 likes
Community Legend
554 Views
1 replies
0 likes
I tried browsing for music but the message "No internet connection availble" appears at the bottom. I am connected to wifi on my phone and all my other apps work online perfectly so why doesn't this one? If anyone knows how to fix this, please reply....
I tried browsing for music but the message "No internet connection availble" appears at the bottom. I am connected to wifi on my phone and all my other apps work online perfectly so why doesn't...
Regular
4579 Views
17 replies
0 likes
Hi,I can't seem to use my debit card to upgrade to premium- it just days enter a valid credit card number. Do I have to have a credit card to upgrade?
Hi, I can't seem to use my debit card to upgrade to premium- it just days enter a valid credit card number. Do I have to have a credit card to upgrade?
Community Legend
439 Views
2 replies
0 likes
I got updated to the new 3.0.0.1124 today and according to the release notes there is supposed to be a new design. It still looks the same for me and many others. Does this get rolled out independet from the app version or is there something wrong wi...
I got updated to the new 3.0.0.1124 today and according to the release notes there is supposed to be a new design. It still looks the same for me and many others. Does this get rolled out indepe...
Casual Listener
1134 Views
6 replies
1 likes
