Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 54814 Views
  • 68 replies
  • 25 likes
  • 54814 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27750 Views
  • 5 replies
  • 0 likes
  • 27750 Views
  • 5 replies
  • 0 likes

searching playlists

Why is that on premium app I cannot search my own playlists and can only listen in shuffle mode ! This is not good. I currently have a windows phone but previously had an iphone and I could search in that ,so why not on the windows phone ? This will ...

  • Casual Listener
  • Why is that on premium app I cannot search my own playlists and can only listen in shuffle mode ! This is not good. I currently have a windows phone but previously had an iphone and I could search in...
  • driveflanger
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Help!

I registered for premium on my account and do not remember my password and the email I put in must not have been correct because I am not receiving an email to reset. What should I do?

  • Casual Listener
  • I registered for premium on my account and do not remember my password and the email I put in must not have been correct because I am not receiving an email to reset. What should I do?
  • DjBreaker15
  • Newbie
  • 339 Views
  • 3 replies
  • 0 likes
  • 339 Views
  • 3 replies
  • 0 likes

Local Files not Syncing on Mobile Device

Not sure if this is a Windows 10 or a Spotify Issue but I have a Samsung S3 on the same network as the Desktop App but the local files are not syncing? Just wondering if anyone else is having the same problem or any solutions? I am also experience th...

  • Gig Goer
  • Not sure if this is a Windows 10 or a Spotify Issue but I have a Samsung S3 on the same network as the Desktop App but the local files are not syncing?   Just wondering if anyone else is havin...
  • gesabo62
  • Newbie
  • 994 Views
  • 8 replies
  • 3 likes
  • 994 Views
  • 8 replies
  • 3 likes

Solved!! Missed files after restarting my samsung glaxy s3

Hi, i have a problem with my downloaded music. The files are now at my micro sd card (SanDisk 64GB). After restarting i have to download all files again. How can I fix the problem. Thank you for your help. Sincerely yours, Seb K.

  • Newbie
  • Hi, i have a problem with my downloaded music. The files are now at my micro sd card (SanDisk 64GB). After restarting i have to download all files again. How can I fix the problem. Thank you for your...
  • jean3601
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Send songs, albums and playlists while streaming

DescriptionWhen using Apple Music (IPhone5, iOS 8.4) with my car radio (Volkswagen MIB II), I can browse through a list of all albums, playlists, artists and songs on my radio. I am currently not able to get this information on my radio when using Sp...

  • Regular
  •   Description When using Apple Music (IPhone5, iOS 8.4) with my car radio (Volkswagen MIB II), I can browse through a list of all albums, playlists, artists and songs on my radi...
  • 508 Views
  • 0 replies
  • 0 likes
  • album
    bluetooth
    streaming
  • 508 Views
  • 0 replies
  • 0 likes

Solved!! How do I unistall the recent spotify update?

The update for spotify released on August 10th stinks. It's terrible. Is there anyway to unistall the update?

  • Regular
  • The update for spotify released on August 10th stinks. It's terrible. Is there anyway to unistall the update?
  • user-removed
  • Not applicable
  • 3581 Views
  • 1 replies
  • 0 likes
  • 3581 Views
  • 1 replies
  • 0 likes

Random Volume Control Issues

Alright so basically what is happening to me is really strange and just bad enough to be extremely annoying. And it started a few months ago and hasnt changed with updates. I will start listening to my playlist and adjust my sound to the song playing...

  • Newbie
  • Alright so basically what is happening to me is really strange and just bad enough to be extremely annoying. And it started a few months ago and hasnt changed with updates. I will start listening to ...
  • 374 Views
  • 0 replies
  • 0 likes
  • Volume Control
  • 374 Views
  • 0 replies
  • 0 likes

Newest Android app doesn't save it's place in my playlist

I have specific playlists that I use in my car. The Android app used to save my place, and when I came back to the car, the app would pick up where I left off (like if I had a CD in the car player). It used to disconnect once in a while, but not ofte...

  • Gig Goer
  • I have specific playlists that I use in my car. The Android app used to save my place, and when I came back to the car, the app would pick up where I left off (like if I had a CD in the car player). ...
  • 285 Views
  • 0 replies
  • 2 likes
  • 285 Views
  • 0 replies
  • 2 likes

Browse through Artist list

Why can't I browse artists on my Android like I can on an IPhone?

  • Newbie
  • Why can't I browse artists on my Android like I can on an IPhone?
  • 223 Views
  • 0 replies
  • 1 likes
  • 223 Views
  • 0 replies
  • 1 likes

Galaxy s6 saying offline when online

So it stopped syncing, a few days ago. I've used spotify premium for almost a year now and never had a problem on my s5, I just upgraded to my new s6 and it synced fine for awhile. Now whenever I'm on my home wifi spotify refuses to access the Intern...

  • Newbie
  • So it stopped syncing, a few days ago. I've used spotify premium for almost a year now and never had a problem on my s5, I just upgraded to my new s6 and it synced fine for awhile. Now whenever I'm o...
  • 987 Views
  • 0 replies
  • 0 likes
  • 987 Views
  • 0 replies
  • 0 likes

Wrong highlight color for selected navigation menu

Since Spotify changed the main green color, someone left the old color in the Android Spotify app navigation menu. This is the 4th release since the color changes and this bug is still not fixed It is so annoying so I decided to post it here. I am us...

  • Newbie
  • Since Spotify changed the main green color, someone left the old color in the Android Spotify app navigation menu.   This is the 4th release since the color changes and this bug is still ...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Does offline music us up my memory on my android

When I select music to be available offline when I select a song my s6 shows, downloading. Is the song then downloaded onto my phone and will this take up my phones memory? Any help greatly appreciated

  • Newbie
  • When I select music to be available offline when I select a song my s6 shows, downloading. Is the song then downloaded onto my phone and will this take up my phones memory? Any help greatly appreciat...
  • driveflanger
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Plays one song on playlist then jumps to something non-related

I have never had a problem with Spotify until today. No matter what playlist I play, whether I shuffle it or just play regular, it will play the first song on the playlist then skip over to a completely different song not on any of my playlists.

  • Newbie
  • I have never had a problem with Spotify until today.  No matter what playlist I play, whether I shuffle it or just play regular, it will play the first song on the playlist then skip over to a c...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

paid for premium

Paid for premium the 3 months for 0.99 cents and when I go play a type of music it starts to play then stops then goes then stops

  • Newbie
  • Paid for premium the 3 months for 0.99 cents and when I go play a type of music it starts to play then stops then goes then stops
  • Jordi
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Saved music disappeared. [android]

Hi, after the latest upgrade of the app my saved music (artists, ecc) disappeared. I can see it un my iPad and Pc, so I think it's an issue with the app. How can I solve this without deleting all cache and dates from my phone?

  • Regular
  • Hi, after the latest upgrade of the app my saved music (artists, ecc) disappeared. I can see it un my iPad and Pc, so I think it's an issue with the app. How can I solve this without deleting all cac...
  • ashepoole
  • Casual Listener
  • 2932 Views
  • 9 replies
  • 0 likes
  • 2932 Views
  • 9 replies
  • 0 likes

remote problem

Dear All, I've already use spotify mobile on windows phone (nokia lumia 925) I can use spotify easily on my car media system via bluetooth . ı see the song details and i can change the songs on my car steer button(can change the next or previous song...

  • Newbie
  • Dear All,   I've already use spotify mobile on windows phone (nokia lumia 925) I can use spotify easily on my car media system via bluetooth .  ı see the song details and i can change the...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Three Dots vs. Scrollbar in Songlist

Hey, I like to use the three dots on the right side of every song in a playlist/songlist to directly open the menu to delete the song from the playlist or to do whatever with the song. (I hope you know what I mean, I don't know the specific word for ...

  • Newbie
  • Hey, I like to use the three dots on the right side of every song in a playlist/songlist to directly open the menu to delete the song from the playlist or to do whatever with the song. (I hope you kn...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

Solved!! I can't download my offline music

Hello, Spotify-Community! Since the new update with the new color of Spotify is out,I can't download my offline music on my Android anymore (HTC One M7).I'm in the same WLAN-Network, Spotify is on PC and Android open, but it's always said "Waiting fo...

  • Casual Listener
  • Hello, Spotify-Community!   Since the new update with the new color of Spotify is out, I can't download my offline music on my Android anymore (HTC One M7). I'm in the same WLAN-Network, Spo...
  • grahamalex
  • Newbie
  • 5486 Views
  • 9 replies
  • 0 likes
  • 5486 Views
  • 9 replies
  • 0 likes

Anmeldung

Ich hab mir spotify Premium geholt, jetzt komme ich nichtmehr in mein Account rein, aber sobald ich mein passwort ändern möchte steht dort das der link abgelaufen ist, was tun?

  • Newbie
  • Ich hab mir spotify Premium geholt, jetzt komme ich nichtmehr in mein Account rein, aber sobald ich mein passwort ändern möchte steht dort das der link abgelaufen ist, was tun?
  • MichaelW
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes