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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5308 Views

0 replies

6 likes

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Switching facebook profile between accounts

I have only recently started using spotify, created an account using my email address and activated a 60 day trial.Within the time I have been using it, I had a moment of "the world is against me" and created a second free profile with a second email...

Visitor

I have only recently started using spotify, created an account using my email address and activated a 60 day trial. Within the time I have been using it, I had a moment of "the world is against me...

Taylor

Community Legend

493 Views

1 replies

0 likes

Facebook
unsyncing
  • 493 Views
  • 1 replies
  • 0 likes

Sporify reneders my tablet as a mobile device

My device is ALPS Pheonix + , which is 7 inches, 2 sim card slots and an SD card slot. Kinda annoying.

Casual Listener

My device is ALPS Pheonix + , which is 7 inches, 2 sim card slots and an SD card slot. Kinda annoying.

CrushyGreenREN

Casual Listener

409 Views

2 replies

0 likes

  • 409 Views
  • 2 replies
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Local Files Album Cover Won't Sync To Phone

Hi I've been able to sync my local files on my Windows 8 desktop to my Android phone without issue except that the album cover won't show up on my phone for some reason. All the rest of the files meta data syncs without issue but whenever I play a lo...

Casual Listener

Hi I've been able to sync my local files on my Windows 8 desktop to my Android phone without issue except that the album cover won't show up on my phone for some reason. All the rest of the files met...

monk3yboy305

Casual Listener

559 Views

3 replies

0 likes

  • 559 Views
  • 3 replies
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music pause or mute with incomi g call

Music continue to play on be speakers using connect with my Note 5 when I have an incoming call. I have to run to another room to answer it. Is there not a setting?

Newbie

Music continue to play on be speakers using connect with my Note 5 when I have an incoming call. I have to run to another room to answer it. Is there not a setting?

372 Views

0 replies

0 likes

  • 372 Views
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Spotify incompatibility with Samsang S4 GT-19500

HiI have been running the Spotify app on my Samsung S4 GT-19500 without any issues for the last 2 months. I am running the latest android software - version 5.0.1.I am a Spotify Premium subscriber (with Spotify Netherlands ) and my free trial period ...

Casual Listener

Hi I have been running the Spotify app on my Samsung S4 GT-19500 without any issues for the last 2 months. I am running the latest android software - version 5.0.1. I am a Spotify Premium subsc...

James_Louis_D

Casual Listener

408 Views

2 replies

0 likes

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  • 2 replies
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It keeps saying my username or password is wrong no matter how many times I reset my password.

Hi there, please help. I am an existing Spotify user who was on PC. Then I moved to Macbook and just install spotify on my both iPad and macbook. I logged in the first time it said wrong username or password. Thereafter I have reset my password few t...

Newbie

Hi there, please help. I am an existing Spotify user who was on PC. Then I moved to Macbook and just install spotify on my both iPad and macbook. I logged in the first time it said wrong username or ...

Cinnamonette

Newbie

4847 Views

1 replies

3 likes

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  • 1 replies
  • 3 likes

Crashing

I have an s5 and ever since I installed the update to lollipop 5.0 that Android released Spotify doesn't work correctly in my car. It doesn't list the music anymore on my dash. And it crashes my phone a few times a day while it runs. I have done a co...

Newbie

I have an s5 and ever since I installed the update to lollipop 5.0 that Android released Spotify doesn't work correctly in my car. It doesn't list the music anymore on my dash. And it crashes my phon...

Jordi

Community Legend

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
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Clearing Playlist Filter/Search Playlist is Inverted

When you enter a playlist songs are typically displayed in reverse order of when they were added to the playlist (e.g. The most recent song added to the playlist is shown first). However after filter/search the playlist for a paritcular the playlist ...

Newbie

When you enter a playlist songs are typically displayed in reverse order of when they were added to the playlist (e.g. The most recent song added to the playlist is shown first). However after f...

243 Views

0 replies

0 likes

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New phone

Got new phone and still under 90 days promo.do i need to re subcribe or i can use my existing account? Help pla

Casual Listener

Got new phone and still under 90 days promo.do i need to re subcribe or i can use my existing account? Help pla

kbrooksc

Community Legend

359 Views

3 replies

0 likes

  • 359 Views
  • 3 replies
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Ya no tengo espacio libre para guardas más musica

Me encantó la aplicación y tengo una cuenta premium pero ya no me deja sincronizar más musica en modo offline porque dice que se ah agotado mi espacio de almacenamiento del dispositivo, alguien me puede decir el porqué de esto? Porque en mi tarjeta m...

Newbie

Me encantó la aplicación y tengo una cuenta premium pero ya no me deja sincronizar más musica en modo offline porque dice que se ah agotado mi espacio de almacenamiento del dispositivo, alguien me pu...

Gastonvenier

Newbie

1822 Views

2 replies

0 likes

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  • 2 replies
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ads not working properly

I've been having this issue for the last week or so. I don't have premium so every once in a while Ill get an add to watch a video, except there's no ad to watch. It just sits there for 30 seconds. The same with random video ads. It'll say "the next ...

Newbie

I've been having this issue for the last week or so. I don't have premium so every once in a while Ill get an add to watch a video, except there's no ad to watch. It just sits there for 30 seconds. T...

425 Views

0 replies

1 likes

  • 425 Views
  • 0 replies
  • 1 likes

BMW idrive

Has anyone manged to stream via bluetooth music from spotify on HTC one to idrive?

Casual Listener

Has anyone manged to stream via bluetooth music from spotify on HTC one to idrive?

Simpaty

Regular

3660 Views

6 replies

0 likes

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  • 6 replies
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App says no internet connection but not so?

This happens very frequently, not sure why. Any ideas? Thanks paul

Casual Listener

This happens very frequently, not sure why. Any ideas? Thanks paul

Paul_halbert

Casual Listener

872 Views

4 replies

0 likes

Account
Free
  • 872 Views
  • 4 replies
  • 0 likes

Better integration on Samsung A5?

I have screen security lock on my Samsung A5. I want to be able to access play, stop, skip etc without having to enter PIN and open Spotify. On my previous HTC Spotify managed to integrate "on top/outside" the screen lock. Brilliant integration. Is t...

Music Fan

I have screen security lock on my Samsung A5. I want to be able to access play, stop, skip etc without having to enter PIN and open Spotify. On my previous HTC Spotify managed to integrate "on top/ou...

650 Views

0 replies

0 likes

Android 5.0.2
integration
screen lock
  • 650 Views
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Local Files won't synch from PC to Android

I recently purchased the MP3 version of a live concert and wanted to import that from my computer to my Android phone. I added the local files on the computer and they play just fine there. When adding them to a playlist and synching said playlist to...

Casual Listener

I recently purchased the MP3 version of a live concert and wanted to import that from my computer to my Android phone. I added the local files on the computer and they play just fine there. When addi...

laysakebow

Newbie

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
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Spotify won't open

"Unfortunately, Spotify has stopped." every time i try to open spotify this pops up . how do i wipe all spotify content on my phone and get a clean install ? I'm running an andoid .

Newbie

"Unfortunately, Spotify has stopped." every time i try to open spotify this pops up . how do i wipe all spotify content on my phone and get a clean install ? I'm running an andoid .

EvanFasnacht

Music Fan

345 Views

1 replies

0 likes

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  • 1 replies
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Remote connect from other user

Hi since spotify has introduced connect someone in the surrounding area has been accessing my phone while i'm listening and they are usingspotify on their device which renders mine silent. I have to now log out all the time and I haven't been able to...

Newbie

Hi since spotify has introduced connect someone in the surrounding area has been accessing my phone while i'm listening and they are usingspotify on their device which renders mine silent.  I ha...

293 Views

0 replies

0 likes

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  • 0 replies
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How do I find new albums from various artists?

Before 'Artists Radio' was introduced I could go on a album by various artists that I already had, swipe left in the album and go on 'Various Artists' again and scroll to the bottom and then go on 'Albums' which allowed me to view all new albums rele...

Regular

Before 'Artists Radio' was introduced I could go on a album by various artists that I already had, swipe left in the album and go on 'Various Artists' again and scroll to the bottom and then go on 'A...

372 Views

0 replies

1 likes

  • 372 Views
  • 0 replies
  • 1 likes

Songs aren't saving, having to redownload offline songs constantly

I'm currently on the latest version of spotify from the google play store, and while the songs download and let me play them offline for a short period of time, when I restart my phone or spotify, it shows that anywhere from 50-130ish of my songs are...

Casual Listener

I'm currently on the latest version of spotify from the google play store, and while the songs download and let me play them offline for a short period of time, when I restart my phone or spotify, it...

epicrisis1

Casual Listener

535 Views

2 replies

0 likes

  • 535 Views
  • 2 replies
  • 0 likes