Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6078 Views

0 replies

7 likes

  • 6078 Views
  • 0 replies
  • 7 likes

offline

My Spotify on a Android 4.4.4 has been working for months, but since the latest release is installed, it feels to be offline.The 1st times killing and reopening the app was enough to get it connected, now there's no more way.Reinstalling and clearing...

Music Fan

My Spotify on a Android 4.4.4 has been working for months, but since the latest release is installed, it feels to be offline. The 1st times killing and reopening the app was enough to get it connect...

hanslowbot

Music Fan

601 Views

3 replies

1 likes

  • 601 Views
  • 3 replies
  • 1 likes

VERY SLOW on my Samsung Note 4!

For the amount of money I pay for this app in a year, this sucker should work way better! all of a sudden its slow and laggin all the time! PLEASE FIX!!!!!!!!!!!!!!!!!

Newbie

For the amount of money I pay for this app in a year, this sucker should work way better! all of a sudden its slow and laggin all the time! PLEASE FIX!!!!!!!!!!!!!!!!!

Jordi

Community Legend

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

Not able to log in

Firstly, I tired downloading a new song from the internet and it said I was not connected to the internet but that was clearly wrong because I was connected to a wifi network. So I reinstalled the app, tried logging in with my username and password b...

Casual Listener

Firstly, I tired downloading a new song from the internet and it said I was not connected to the internet but that was clearly wrong because I was connected to a wifi network.  So I reinstalled ...

mshilling81790

Casual Listener

804 Views

4 replies

0 likes

  • 804 Views
  • 4 replies
  • 0 likes

Artists and songs not adding to my music

I´ve tried for a couple of days now to add a bunch of new songs and artists to my music but they wont appear in my lybrary once i get off the app. The artists that i added stay followed but their songs wont show up in the library. Ive tried in my and...

Casual Listener

I´ve tried for a couple of days now to add a bunch of new songs and artists to my music but they wont appear in my lybrary once i get off the app. The artists that i added stay followed but their son...

mapuya19

Community Legend

659 Views

5 replies

0 likes

  • 659 Views
  • 5 replies
  • 0 likes

Sond skipped on Android

Hi, I upgraded yesterday to premium. Some feedback:1. When playing "Justice - Across the universe" on Android, the song skipped from first to last within 30 seconds. Everytime. (model: Samsung S3). It does not happen with other songs. So great for a ...

Newbie

Hi,   I upgraded yesterday to premium. Some feedback: 1. When playing "Justice - Across the universe" on Android, the song skipped from first to last within 30 seconds. Everytime. (model: Sam...

Daniel

Community Legend

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Solved!! I DON'T NEED RECENTLY PLAYED NOR DO I CARE ABOUT IT

Your app spends forever filling in this part of the UI that I don't want or care about. What I want to see is my downloaded (offline) playlists. PLEASE PUT THAT ON THE FRONT SCREEN AND MAKE RECENTLY PLAYED ONLY LOAD IF I ASK FOR IT. I want to be able...

Roadie

Your app spends forever filling in this part of the UI that I don't want or care about.   What I want to see is my downloaded (offline) playlists. PLEASE PUT THAT ON THE FRONT SCREEN AND MAKE ...

mapuya19

Community Legend

1270 Views

9 replies

1 likes

  • 1270 Views
  • 9 replies
  • 1 likes

Offline content disappears frequently

Hi, I have the latest Android app on three different devices. Since the beginning I have had problems with all three devices that my offline content disappears, ALL SONGS! I use Spotify mainly when I run (in Air-plane mode so nothing can disturb me.....

Newbie

Hi,   I have the latest Android app on three different devices. Since the beginning I have had problems with all  three devices that my offline content disappears, ALL SONGS!   I u...

713 Views

0 replies

0 likes

  • 713 Views
  • 0 replies
  • 0 likes

Missing song

Why cant I play/find the song Narcotic from Liquid anymore?? There is just some **bleep**ty Dance remix

Casual Listener

Why cant I play/find the song Narcotic from Liquid anymore?? There is just some **bleep**ty Dance remix 😞

Daniel

Community Legend

395 Views

3 replies

0 likes

  • 395 Views
  • 3 replies
  • 0 likes

Solved!! Songs withing Your Music category are not appearing

Hello Guys, Suddenly the songs that I've added to my "Songs" within "Your Music" category disappear, I have added new songs and those are appearing but old songs (added last year or in the past months are not there anymore). Also in my computer (Wind...

Casual Listener

Hello Guys,    Suddenly the songs that I've added to my "Songs" within "Your Music" category disappear, I have added new songs and those are appearing but old songs (added last year or in...

Asacur

Casual Listener

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Offline mode or my phone's Airplane mode makes me login?

Hi, I'm having a major issue with this app. I have Premium and loaded the Amazon app on my blackberry z30. The app itself works well, however, I'm leaving for a fishing trip up north where there will be no internet available (at all) and I have a wei...

Casual Listener

Hi, I'm having a major issue with this app. I have Premium and loaded the Amazon app on my blackberry z30. The app itself works well, however, I'm leaving for a fishing trip up north where there will...

whistlerpat

Casual Listener

1208 Views

3 replies

0 likes

  • 1208 Views
  • 3 replies
  • 0 likes

Spotify controls on lockscreen

I just switched from iphone to android and am not able to see album art and change music from locksceeen ... am I missing something? ??

Casual Listener

I just switched from iphone to android and am not able to see album art and change music from locksceeen ... am I missing something? ??

juanjosalazar

Regular

8228 Views

12 replies

2 likes

Lockscreen control
  • 8228 Views
  • 12 replies
  • 2 likes

PC local files not playing on Mobile

Hi,My local files on PC that normally played on mobile and have done until tonight now are unavailable- "this track is not available" and grayed out. I listen to a lot of K-Pop and J-Pop which are not available on spotify. The only tracks available h...

Casual Listener

Hi, My local files on PC that normally played on mobile and have done until tonight now are unavailable- "this track is not available" and grayed out. I listen to a lot of K-Pop and J-Pop which are ...

Shinicarry

Casual Listener

421 Views

2 replies

0 likes

  • 421 Views
  • 2 replies
  • 0 likes

Solved!! Won't go online when on home wifi

Anyone else? Works on laptop app on WiFi. Works on other WiFi networks. IPhone 5 works fine. Just started last week. Moto x 2014. 5.0.2

Regular

Anyone else? Works on laptop app on WiFi. Works on other WiFi networks. IPhone 5 works fine. Just started last week. Moto x 2014. 5.0.2

Jcullinan09

Casual Listener

12586 Views

4 replies

0 likes

Android 5.0.2
moto x 2014
  • 12586 Views
  • 4 replies
  • 0 likes

Problems with Your Music

I spent a long time yesterday adding artists/albums to my music. I have a premium account that I use on both an Android phone and a Windows 8.1 laptop/tablet. Today, none of those artists/albums are in my music. This isn't the first time this has hap...

Visitor

I spent a long time yesterday adding artists/albums to my music. I have a premium account that I use on both an Android phone and a Windows 8.1 laptop/tablet. Today, none of those artists/albums are ...

317 Views

0 replies

0 likes

  • 317 Views
  • 0 replies
  • 0 likes

HELP. Available Offline slider is not appearing

I really want to like spotify so i signed up for premimum. Downloaded android app, logged in, browsed, but there is NO SLIDER for available offline. I uninstalled and installed 3 times.

Newbie

I really want to like spotify so i signed up for premimum. Downloaded android app, logged in, browsed, but there is NO SLIDER for available offline. I uninstalled and installed 3 times.

Daniel

Community Legend

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
  • 0 likes

Spotify Connect and Panasonic Viera TV Issues

So I recently upgraded to premium for the purpose of being able to use Spotify Connect on my devices at home (I have an android). My Panasonic Viera TV does not show up as an option for streaming. Is this a common issue? My other devices show up.

Newbie

So I recently upgraded to premium for the purpose of being able to use Spotify Connect on my devices at home (I have an android).  My Panasonic Viera TV does not show up as an option for streami...

toriskogen

Casual Listener

50859 Views

4 replies

7 likes

Connect
Panasonic
Viera
  • 50859 Views
  • 4 replies
  • 7 likes

Samsung s4

Hi..need help to connect spotify to work with my control buttons on steering and also touch screen on Volkwagen 2012 RCD 510 radio.Why

Newbie

Hi..need help to connect spotify to work with my control buttons on steering and also touch screen on Volkwagen 2012 RCD 510 radio. Why

mapuya19

Community Legend

393 Views

3 replies

0 likes

  • 393 Views
  • 3 replies
  • 0 likes

Problems when using Spotify Connect

I've enjoyed using Spotify Connect since it was first introduced. I typically use it from my desktop (PC or Linux) to control the music playing out of my Android Phone while playing games or browsing the web on my PC. In the last couple days (perhaps...

Casual Listener

I've enjoyed using Spotify Connect since it was first introduced.  I typically use it from my desktop (PC or Linux) to control the music playing out of my Android Phone while playing games or br...

Daniel

Community Legend

655 Views

3 replies

0 likes

  • 655 Views
  • 3 replies
  • 0 likes

My offline music and my saved albums disappeared from my cel.

Hi! I'm a Premium user and I'm having a problem with the music on my Android cell.My offline music and my saved albums have disapeared and is not the first time it happens. Other times have happened that online my offline music dissapeared. It should...

Newbie

Hi! I'm a Premium user and I'm having a problem with the music on my Android cell. My offline music and my saved albums have disapeared and is not the first time it happens. Other times have happene...

ultimatetj

Newbie

2392 Views

5 replies

1 likes

  • 2392 Views
  • 5 replies
  • 1 likes

I can't download the premium version!

I can't download the premium version. Why? Server appear bloked!

Newbie

I can't download the premium version. Why? Server appear bloked!

Daniel

Community Legend

3851 Views

1 replies

0 likes

Version premium
  • 3851 Views
  • 1 replies
  • 0 likes