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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5053 Views

0 replies

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Spotify stops playing every time I open a new app.

Hello, I am a Spotify Premium user. I have had this problem with Spotify on my LG devices from the very beginning. At first, I thought it was just the specific phone I was using, the LG Optimus F5, but I recently got a new phone, the LG Volt and the ...

Newbie

Hello, I am a Spotify Premium user. I have had this problem with Spotify on my LG devices from the very beginning. At first, I thought it was just the specific phone I was using, the LG Optimus F5, b...

Asianz

Newbie

1170 Views

1 replies

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Spotify always hangs -.-

Hello, I'm new to this forum because I have a problem. I bought a premium card for one month, and started listening to one of the given playlists from spotify, but I can always listen to only the first song correctly, and from the next one on, there ...

Newbie

Hello, I'm new to this forum because I have a problem. I bought a premium card for one month, and started listening to one of the given playlists from spotify, but I can always listen to only the fir...

459 Views

0 replies

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Cant log in via facebook.

Hey! I have recently switched from my old iphone 4 to a samsung galaxy S, but im getting really frustrated about not being able to log in. All that happends is that the loading circle just keeps spinning and spinning. Tried doing a clean install wich...

Casual Listener

Hey!   I have recently switched from my old iphone 4 to a samsung galaxy S, but im getting really frustrated about not being able to log in. All that happends is that the loading circle just k...

yatima

Newbie

484 Views

3 replies

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Can't log in to my account on my app but I can online

Pretty pissed I just bought premium but when I downloaded the app I can't sign in with the information from my premium account

Newbie

Pretty pissed I just bought premium but when I downloaded the app I can't sign in with the information from my premium account

DasPeter

Community Legend

332 Views

1 replies

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Blurry Album Art in Notification

I'm currently on Android lollipop on lg d415 and for some reason the album art is always blurry in the notification panel when it's expanded its fine in the lockscreen. I hope I see an update where this is fixed

Newbie

I'm currently on Android lollipop on lg d415 and for some reason the album art is always blurry in the notification panel when it's expanded its fine in the lockscreen. I hope I see an update where t...

1223 Views

0 replies

0 likes

album artwork
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Not scrobbling to Last.FM from my phone

I have Last.FM scrobbling turned on in my Spotify settings and am logged in, but it won't scrobble tracks. It scrobbles from the Spotify on my computer, but not from the app on my phone.

Roadie

I have Last.FM scrobbling turned on in my Spotify settings and am logged in, but it won't scrobble tracks. It scrobbles from the Spotify on my computer, but not from the app on my phone.

NJMike

Roadie

1431 Views

5 replies

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Removed "Available Offline" by mistake!

Hello! I had an available offline playlist but I unchecked that property by mistake. When I try to make it available offline again, spotify tries to download all the list. Is there anything to do or do I habe download all of them again?

Newbie

Hello! I had an available offline playlist but I unchecked that property by mistake. When I try to make it available offline again, spotify tries to download all the list. Is there anything to do or ...

cephalization

Community Legend

341 Views

1 replies

0 likes

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How can i listen misic only on my device

If someone use my account to listen music, I do not want listen their playlist or they don't want to listen my music. So how can I separate the users.

Newbie

If someone use my account to listen music, I do not want listen their playlist or they don't want to listen my music. So how can I separate the users.

cephalization

Community Legend

487 Views

1 replies

0 likes

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playlist

why do my offline playlists keep getting deleted from my android device?

Newbie

why do my offline playlists keep getting deleted from my android device?

user-removed

Not applicable

54012 Views

1 replies

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Missing album track C2C - Tetra

As described in post subject only 13 of the 14 tracks listed on the 'Tetra' album by artist C2C are available. Specifically song titled 'le banquet' is missing.Was wondering if this was an oversight or a licensing issue. Help much appreciated

Newbie

As described in post subject only 13 of the 14 tracks listed on the 'Tetra' album by artist C2C are available. Specifically song titled 'le banquet' is missing. Was wondering if this was an oversi...

kbrooksc

Community Legend

486 Views

1 replies

0 likes

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Moving Local Files

So I had alot of music on my pc that was local file music, i then synced this all with my phone and my music was then on phone and PC. However my PC has now deleted all of these local files and they no longer show up in my playlist on my PC. The song...

Newbie

So I had alot of music on my pc that was local file music, i then synced this all with my phone and my music was then on phone and PC. However my PC has now deleted all of these local files and they ...

kbrooksc

Community Legend

517 Views

1 replies

0 likes

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My spotify premium stopped earlier then it was supposed to be

I buyed spotify premium for 3 months a couple weeks ago but it stopped already. What can i do?

Casual Listener

I buyed spotify premium for 3 months a couple weeks ago but it stopped already. What can i do?

kbrooksc

Community Legend

372 Views

3 replies

0 likes

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SD card storage - unreliable, and so spotify - unreliable.

It's a massive issue to me, Vodafone don't give me unlimited data so I try to have my frequently listened music stored offline. I only like high quality audio (obviously). Lost count of how many times I've had to do a complete uninstall just to get i...

Casual Listener

It's a massive issue to me, Vodafone don't give me unlimited data so I try to have my frequently listened music stored offline. I only like high quality audio (obviously). Lost count of how many time...

armchair_scouse

Newbie

559 Views

1 replies

0 likes

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RyanDan - Imagine

Not sure if I'm posting this in the right place but I'm new here!I can see this album (Imagine by RyanDan) and all its tracks on the web player but if crashes every time I try and play it. (It comes up with script-running problems.)My life phone can ...

Casual Listener

Not sure if I'm posting this in the right place but I'm new here! I can see this album (Imagine by RyanDan) and all its tracks on the web player but if crashes every time I try and play it. (It co...

plonkzzz

Casual Listener

434 Views

2 replies

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spotify fails to launch

About 3 days ago after an update, Spotify stopped working. I am a premium member and am trying to get it to work again. === START OF TEMPLATE ===Brief description of the issue: Everytime i try to start spotify, it goes black, then says "Unfortunetly,...

Newbie

About 3 days ago after an update, Spotify stopped working. I am a premium member and am trying to get it to work again.      === START OF TEMPLATE === Brief description of the is...

huon22

Casual Listener

519 Views

3 replies

0 likes

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Solved!! Spotify local tracks wireless sync no longer works

Hi, For some reason my Android device no longer appears under "Devices" ever since the Spotify desktop client was updated this morning.. Is there anyway we can revert to old desktop software? Or is there any particular reason why this would stop work...

Casual Listener

Hi,   For some reason my Android device no longer appears under "Devices" ever since the Spotify desktop client was updated this morning..   Is there anyway we can revert to old des...

cadmielp

Roadie

5749 Views

18 replies

4 likes

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Free Spotify playlist

I have been saving all my favourite songs to just one playlist. 2 nights ago I went a bit crazy and doubled my saved songs to the playlist. Now all I seem to be hearing on my playlist are the songs I saved 2 nights ago.

Music Fan

I have been saving all my favourite songs to just one playlist. 2 nights ago I went a bit crazy and doubled my saved songs to the playlist. Now all I seem to be hearing on my playlist are the songs I...

patdriessen

Music Fan

406 Views

2 replies

0 likes

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Spotify Connect For Desktop App

I've followed every step i've seen on this issue, but i haven't had the slightest luck in any of it. I really want to listen to things that are on my computer when i'm away from it but this issue keeps me away from it. I've turned on Sync from cellul...

Regular

I've followed every step i've seen on this issue, but i haven't had the slightest luck in any of it. I really want to listen to things that are on my computer when i'm away from it but this issue kee...

flash042

Casual Listener

1078 Views

12 replies

0 likes

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Handsfree do not work! changing songs on spotify using hansfree do not work!

after i updated spotify on my samsung alpha my handsfree do not work as it should, i can not change song from the steering wheel, it used to work just fine, but after a update it stopped working.i am using an ALPINE head unit, can not change songs us...

Newbie

after i updated spotify on my samsung alpha my handsfree do not work as it should, i can not change song from the steering wheel, it used to work just fine, but after a update it stopped working. i ...

557 Views

0 replies

0 likes

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Showing music information on car display

Hi there,When I play my spotify music by bluetooth connection in my car, it doesn't show any music information like tracktitle, artist and number. It only shows "streaming". The strange thing is that it does show the information when I connect with a...

Casual Listener

Hi there, When I play my spotify music by bluetooth connection in my car, it doesn't show any music information like tracktitle, artist and number. It only shows "streaming". The strange thing is ...

687 Views

0 replies

0 likes

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