Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7060 Views

0 replies

7 likes

  • 7060 Views
  • 0 replies
  • 7 likes

PC local files not playing on Mobile

Hi,My local files on PC that normally played on mobile and have done until tonight now are unavailable- "this track is not available" and grayed out. I listen to a lot of K-Pop and J-Pop which are not available on spotify. The only tracks available h...

Casual Listener

Hi, My local files on PC that normally played on mobile and have done until tonight now are unavailable- "this track is not available" and grayed out. I listen to a lot of K-Pop and J-Pop which are ...

Shinicarry

Casual Listener

449 Views

2 replies

0 likes

  • 449 Views
  • 2 replies
  • 0 likes

Solved!! Won't go online when on home wifi

Anyone else? Works on laptop app on WiFi. Works on other WiFi networks. IPhone 5 works fine. Just started last week. Moto x 2014. 5.0.2

Regular

Anyone else? Works on laptop app on WiFi. Works on other WiFi networks. IPhone 5 works fine. Just started last week. Moto x 2014. 5.0.2

Jcullinan09

Casual Listener

12622 Views

4 replies

0 likes

Android 5.0.2
moto x 2014
  • 12622 Views
  • 4 replies
  • 0 likes

Problems with Your Music

I spent a long time yesterday adding artists/albums to my music. I have a premium account that I use on both an Android phone and a Windows 8.1 laptop/tablet. Today, none of those artists/albums are in my music. This isn't the first time this has hap...

Visitor

I spent a long time yesterday adding artists/albums to my music. I have a premium account that I use on both an Android phone and a Windows 8.1 laptop/tablet. Today, none of those artists/albums are ...

325 Views

0 replies

0 likes

  • 325 Views
  • 0 replies
  • 0 likes

HELP. Available Offline slider is not appearing

I really want to like spotify so i signed up for premimum. Downloaded android app, logged in, browsed, but there is NO SLIDER for available offline. I uninstalled and installed 3 times.

Newbie

I really want to like spotify so i signed up for premimum. Downloaded android app, logged in, browsed, but there is NO SLIDER for available offline. I uninstalled and installed 3 times.

Daniel

Community Legend

532 Views

1 replies

0 likes

  • 532 Views
  • 1 replies
  • 0 likes

Spotify Connect and Panasonic Viera TV Issues

So I recently upgraded to premium for the purpose of being able to use Spotify Connect on my devices at home (I have an android). My Panasonic Viera TV does not show up as an option for streaming. Is this a common issue? My other devices show up.

Newbie

So I recently upgraded to premium for the purpose of being able to use Spotify Connect on my devices at home (I have an android).  My Panasonic Viera TV does not show up as an option for streami...

toriskogen

Casual Listener

50924 Views

4 replies

7 likes

Connect
Panasonic
Viera
  • 50924 Views
  • 4 replies
  • 7 likes

Samsung s4

Hi..need help to connect spotify to work with my control buttons on steering and also touch screen on Volkwagen 2012 RCD 510 radio.Why

Newbie

Hi..need help to connect spotify to work with my control buttons on steering and also touch screen on Volkwagen 2012 RCD 510 radio. Why

mapuya19

Community Legend

403 Views

3 replies

0 likes

  • 403 Views
  • 3 replies
  • 0 likes

Problems when using Spotify Connect

I've enjoyed using Spotify Connect since it was first introduced. I typically use it from my desktop (PC or Linux) to control the music playing out of my Android Phone while playing games or browsing the web on my PC. In the last couple days (perhaps...

Casual Listener

I've enjoyed using Spotify Connect since it was first introduced.  I typically use it from my desktop (PC or Linux) to control the music playing out of my Android Phone while playing games or br...

Daniel

Community Legend

670 Views

3 replies

0 likes

  • 670 Views
  • 3 replies
  • 0 likes

My offline music and my saved albums disappeared from my cel.

Hi! I'm a Premium user and I'm having a problem with the music on my Android cell.My offline music and my saved albums have disapeared and is not the first time it happens. Other times have happened that online my offline music dissapeared. It should...

Newbie

Hi! I'm a Premium user and I'm having a problem with the music on my Android cell. My offline music and my saved albums have disapeared and is not the first time it happens. Other times have happene...

ultimatetj

Newbie

2411 Views

5 replies

1 likes

  • 2411 Views
  • 5 replies
  • 1 likes

I can't download the premium version!

I can't download the premium version. Why? Server appear bloked!

Newbie

I can't download the premium version. Why? Server appear bloked!

Daniel

Community Legend

3862 Views

1 replies

0 likes

Version premium
  • 3862 Views
  • 1 replies
  • 0 likes

Solved!! Can't open Spotify. Crash report

DescriptionPlease describe the problemWhen opening spotify, it crashes right away. What are the steps you took to get to the error/issue?1. Uninstalled2. Deleted files from sd card file folder3. Restarted phone/powered off for minutes.4. ReinstalledE...

Regular

Description Please describe the problem When opening spotify, it crashes right away.   What are the steps you took to get to the error/issue? 1. Uninstalled 2. Deleted file...

Daniel

Community Legend

2674 Views

5 replies

0 likes

won't load
  • 2674 Views
  • 5 replies
  • 0 likes

"Album Only" songs

When I download a full album sometimes an extra song or two will show up in my music since it's a song that someone is supposed to get when they buy the full album in real life. The problem im having is though, these songs I want to listen to are hig...

Casual Listener

When I download a full album sometimes an extra song or two will show up in my music since it's a song that someone is supposed to get when they buy the full album in real life. The problem im having...

Daniel

Community Legend

1008 Views

1 replies

0 likes

  • 1008 Views
  • 1 replies
  • 0 likes

Bug in spotify when using dual sim phone

The phone Galaxy s6 duos. The download over cellular is working ONLY when Sim1 for data transfer. I think it's a bug.Streaming works no matter what SIM card is used for data transfer.

Newbie

The phone Galaxy s6 duos.   The download over cellular is working ONLY when Sim1 for data transfer. I think it's a bug. Streaming works no matter what SIM card is used for data transfer.

Arundas

Music Fan

3294 Views

2 replies

3 likes

  • 3294 Views
  • 2 replies
  • 3 likes

Solved!! WiFi problem

Hello, I have problems to connect my spotify from my android device with my home wifi , and only with it, because it works really great with other WiFi or with data connection.I already have tried to uninstall and reinstall the app, but it still does...

Newbie

Hello, I have problems to connect my spotify from my android device with my home wifi , and only with it, because it works really great with other WiFi or with data connection. I already have tried ...

Daniel

Community Legend

14640 Views

4 replies

0 likes

wifi
  • 14640 Views
  • 4 replies
  • 0 likes

Solved!! Huawei ascend mate 7

I cant activiate premium on the phone. I click on preium an hes loading for hours. What can i do? App delete but my playlists??Sorry for my english. I hope you understand my problem

Casual Listener

I cant activiate premium on the phone. I click on preium an hes loading for hours. What can i do? App delete but my playlists?? Sorry for my english. I hope you understand my problem

Eragon_1990

Casual Listener

1087 Views

4 replies

0 likes

  • 1087 Views
  • 4 replies
  • 0 likes

Why can't I find my play lists after I upgraded to premium membership!?

I upgraded to the premium subscription followed the directions in the help section and now my play lists are gone!! I really only had like one Playlist since I'm just getting started but it was 489 songs!! Please tell me I don't have to start over ag...

Casual Listener

I upgraded to the premium subscription followed the directions in the help section and now my play lists are gone!! I really only had like one Playlist since I'm just getting started but it was 489 s...

Daniel

Community Legend

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Unable to rewind or go back with song.

Before this last upgrade I was able to rewind or replay the song. Now the only option is to pause or go forward to the next song.

Casual Listener

Before this last upgrade I was able to rewind or replay the song. Now the only option is to pause or go forward to the next song.

Daniel

Community Legend

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes

I can't follow artists anymore

I used to be able to follow artist but now i cant. I can follow people i know connected on Facebook but when i go to follow artists it will show "followed" but then i go back to "your music" then to "artist" and i see the same artist that i just had ...

Casual Listener

I used to be able to follow artist but now i cant. I can follow people i know connected on Facebook but when i go to follow artists it will show "followed" but then i go back to "your music" then to ...

Daniel

Community Legend

3207 Views

3 replies

0 likes

Cant follow artists
  • 3207 Views
  • 3 replies
  • 0 likes

Samsung Galaxy S6 issues

I've had a quick look over the boards and can't find anything which is fixing my problem. Apologies if this HAS already been answered, I haven't found it if so.There's a few issues - No album artwork on the lockscreen.The lockscreen widget shows the ...

Casual Listener

I've had a quick look over the boards and can't find anything which is fixing my problem. Apologies if this HAS already been answered, I haven't found it if so. There's a few issues -   No ...

Daniel

Community Legend

4100 Views

1 replies

1 likes

  • 4100 Views
  • 1 replies
  • 1 likes

[SOLVED] App locks and then reboots phone

Two days ago i decided to reinstall Spotify after trying out other services for a couple of months, but i found out that the latest version on the Play Store was hanging and then rebooting my phone (Alcatel 6033 with Android 4.1). At first i got it w...

Casual Listener

Two days ago i decided to reinstall Spotify after trying out other services for a couple of months, but i found out that the latest version on the Play Store was hanging and then rebooting my phone (...

787 Views

0 replies

1 likes

  • 787 Views
  • 0 replies
  • 1 likes

LG G4 - lag issues?

I tried searching through posts for anything on the LG G4 and came up empty. I'm thinking it's just a big issue because the phone is so new. When starting the app, it takes a very long time (>5 minutes) for everything to load to where items are click...

Casual Listener

I tried searching through posts for anything on the LG G4 and came up empty. I'm thinking it's just a big issue because the phone is so new. When starting the app, it takes a very long time (>5 mi...

adrianamel0

Newbie

2491 Views

9 replies

0 likes

  • 2491 Views
  • 9 replies
  • 0 likes