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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

203148 Views

135 replies

10 likes

Android
autoplay
bluetooth
  • 203148 Views
  • 135 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

548178 Views

78 replies

3 likes

  • 548178 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

ErasMudHuffPotterite

Newbie

455847 Views

571 replies

38 likes

Account
Free
  • 455847 Views
  • 571 replies
  • 38 likes

cant get premium??

Just upgraded crom samsung note 3 to note 5....had the free 6 month trial that would finish in dec..now cant get premium, called Vodafone and they told me its a spotify issue?? Any ideas??

Newbie

Just upgraded crom samsung note 3 to note 5....had the free 6 month trial that would finish in dec..now cant get premium, called Vodafone and they told me its a spotify issue?? Any ideas??

Daniel

Community Legend

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

How do I undownload music without having to remove it from my saved music? It is giving me no option

Spotify is giving me no option to undownload music, only 'remove'. And once removed it deletes the song. And even after saving it again, it is automatically downloaded. How do I fix this?

Newbie

Spotify is giving me no option to undownload music, only 'remove'. And once removed it deletes the song. And even after saving it again, it is automatically downloaded. How do I fix this?

jean3601

Community Legend

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Can't login to spotify app

Hi, i'm having trouble loging in into spotify app. i tried changing the password several times already. I kept getting the same message "unable to login. either username or password is incorrect". I am pretty certain i have inserted a correct usernam...

Newbie

Hi, i'm having trouble loging in into spotify app. i tried changing the password several times already. I kept getting the same message "unable to login. either username or password is incorrect". I ...

Daniel

Community Legend

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Mobile not able to log on

It keeps telling me that the username and or password is incorrect, but I am able to log on to my desktop with the same username and password. Any suggestions??

Newbie

It keeps telling me that the username and or password is incorrect, but I am able to log on to my desktop with the same username and password. Any suggestions??

Daniel

Community Legend

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Logged out of Spotify

I enter in my username and password, after loading onto the Spotify app (I can see songs, search, spotify premium etc) then immediately logs me back out of spotify to say that my username or password is incorrect. How do I fix this? Thank you,

Visitor

I enter in my username and password, after loading onto the Spotify app (I can see songs, search, spotify premium etc) then immediately logs me back out of spotify to say that my username or password...

Daniel

Community Legend

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

HOW DO I REMOVE PREMIUM

please help me with removing the upgrade, because it doesn't work and I'm paying for it so. Help me? Oh and does anyone else have that when your phone's off, he automatically logs out and you don't have any albums downloaded anymore? It's so frustrat...

Casual Listener

please help me with removing the upgrade, because it doesn't work and I'm paying for it so. Help me? Oh and does anyone else have that when your phone's off, he automatically logs out and you don't h...

Daniel

Community Legend

768 Views

3 replies

0 likes

  • 768 Views
  • 3 replies
  • 0 likes

Impossibile annullare abbonamento

Salve non riesco ad annullare l'abbonamento premium che scade il 4 luglio. Ho fatto l'account premium da un dispositivo android e anche se seguo la vostra guida nel sito abbonamento e pagamenti non ci sta la voce disattiva abbonamento. Potete risolve...

Regular

Salve non riesco ad annullare l'abbonamento premium che scade il 4 luglio. Ho fatto l'account premium da un dispositivo android e anche se seguo la vostra guida nel sito abbonamento e pagamenti non c...

Miloragaglini

Newbie

586 Views

1 replies

0 likes

  • 586 Views
  • 1 replies
  • 0 likes

SPOTIFY VER 3.6.0.789 DOESN'T WORK ON NOKIA XL

Hi,spotify version 3.6.0.789 (upgrading from version 3.4.0.762 that's on 1Mobile Market) doesn't start on mobile Nokia XLRegardsAndrea

Casual Listener

Hi, spotify version 3.6.0.789 (upgrading from version 3.4.0.762 that's on 1Mobile Market) doesn't start on mobile Nokia XL Regards Andrea

Daniel

Community Legend

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

[Android] Local files?

Hi everyone, I'm Premium on spotify and I have a lot of huge playlists classed by genre, available offline. But, some of my songs are local files that I can play on my PC but not on my mobile. So I tried to plug my Galaxy S5 on my PC to sync them by ...

Casual Listener

Hi everyone,   I'm Premium on spotify and I have a lot of huge playlists classed by genre, available offline. But, some of my songs are local files that I can play on my PC but not on my mobil...

1150045637

Casual Listener

569 Views

2 replies

0 likes

  • 569 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Incompatible with Samsung E500H?

Google Play Store says that Spotify is incompatible with my phone model: a Samsung E500H Android version 4.4.4 Anyone know why this is? I just signed up for premium expecting I would be able to get the service to work on my phone... Is there a workar...

Casual Listener

Google Play Store says that Spotify is incompatible with my phone model: a Samsung E500H Android version 4.4.4   Anyone know why this is? I just signed up for premium expecting I would be able...

Daniel

Community Legend

941 Views

3 replies

0 likes

  • 941 Views
  • 3 replies
  • 0 likes

Local de armazenamento.

Gostaria de tira uma dúvida e ao mesmo tempo abrir espaço para uma sujestão. Bom... eu adoro esse app, facilita muito e tipo, eu sofro um pouco na questão do local onde os dados e cache são armazenados, poxa será que não seria possível vcs colocarem ...

Newbie

Gostaria de tira uma dúvida e ao mesmo tempo abrir espaço para uma sujestão. Bom... eu adoro esse app, facilita muito e tipo, eu sofro um pouco na questão do local onde os dados e cache são armazenad...

Daniel

Community Legend

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Can't download any more tracks, even though limit not reached

SYNCING ERROR: you ave reached the maximum number of songs that can be made available offline. To get the pending songs you must first deselect another playlist I'm using the current version of Spotify Premium on a Sony Xperia Z3 running 5.1.1. Today...

Regular

SYNCING ERROR: you ave reached the maximum number of songs that can be made available offline. To get the pending songs you must first deselect another playlist   I'm using the current version...

Daniel

Community Legend

666 Views

1 replies

0 likes

  • 666 Views
  • 1 replies
  • 0 likes

Artist random is not playing older material

On PC Spotify's the random-option is working quite well, but on Android it does not. If I select particular artist and use the random play, it will most likely play new material only. For example for band Children of Bodom it will consist only the ne...

Newbie

On PC Spotify's the random-option is working quite well, but on Android it does not. If I select particular artist and use the random play, it will most likely play new material only. For exampl...

Daniel

Community Legend

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Spotify is not opening with other apps

I loved Spotify bc I could listen to my music while browsing on another apps. But suddenly I no longer can.I open a new app and directly my song stops playing, and it kinda sucks. I'm paying the premium version on my Android.Any advice for this? I wa...

Newbie

I loved Spotify bc I could listen to my music while browsing on another apps. But suddenly I no longer can. I open a new app and directly my song stops playing, and it kinda sucks. I'm paying the pr...

Daniel

Community Legend

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Can't log in on phone (HTC Desire 510)

Downloaded spotify a while ago, wasn't able to get it to work. Just tried logging in again (tried with both facebook login, and old username and password). It used to just sit at logging in, but now it gives me a message after about five minutes sayi...

Casual Listener

Downloaded spotify a while ago, wasn't able to get it to work. Just tried logging in again (tried with both facebook login, and old username and password). It used to just sit at logging in, but now ...

Daniel

Community Legend

526 Views

2 replies

0 likes

  • 526 Views
  • 2 replies
  • 0 likes

Won't let me reset my password!!🙊

Spoiler (Highlight to read)I have tried to reset my password but when I go to reset it it says that it has expired and it won't change it. I only sent the email a few minutes before so that would od been ok, and I have tried uninstalling and reinstal...

Newbie

I have tried to reset my password but when I go to reset it it says that it has expired and it won't change it. I only sent the email a few minutes before so that would od been ok, and I have tried u...

Nico

Community Legend

903 Views

1 replies

1 likes

  • 903 Views
  • 1 replies
  • 1 likes

Why does app keep saying I'm off line when i am connected wifi. I posted this on wifi

When trying to use this app connected to wifi i ger not connected to internet. I am clearly connected to internet. As i posted this from the same phone connected to wifi. Is it meant to eat cellular data. Big disappointment

Casual Listener

When trying to use this app connected to wifi i ger not connected to internet. I am clearly connected to internet. As i posted this from the same phone connected to wifi. Is it meant to eat cellular ...

roberto11700

Regular

7488 Views

11 replies

0 likes

  • 7488 Views
  • 11 replies
  • 0 likes

Kündigung

Ich habe am 10.09 2015 Spotify gekündigt und auf der Seite im Internet steht das mein premium am 10.09.2015 abläuft aber nun habe ich immer noch premium. Was soll ich nun tun?

Newbie

Ich habe am 10.09 2015 Spotify gekündigt und auf der Seite im Internet steht das mein premium am 10.09.2015 abläuft aber nun habe ich immer noch premium. Was soll ich nun tun?

Daniel

Community Legend

596 Views

1 replies

0 likes

  • 596 Views
  • 1 replies
  • 0 likes

Local Files

I'm trying to load some local files from my pc computer to be available on my mobile device, however after putting them in a playlist and making it available offline, nothing happens. My phone just says "Waiting to download" infinitely. Any ideas wha...

Music Fan

I'm trying to load some local files from my pc computer to be available on my mobile device, however after putting them in a playlist and making it available offline, nothing happens. My phone just s...

jonasherdegen

Community Legend

759 Views

4 replies

0 likes

  • 759 Views
  • 4 replies
  • 0 likes

Landscape Mode - Soft-Key bar visible

To whom it may concern I'm using my old Nexus 5 with Android 5.1.1 (not rooted), Set Orientation and GMD Full Screen Immersive Mode as small "Now-Playing"-Screen in my living room. With Spotify 3.4.0.764 this worked very well and looked like this:. B...

Visitor

To whom it may concern   I'm using my old Nexus 5 with Android 5.1.1 (not rooted), Set Orientation and GMD Full Screen Immersive Mode as small "Now-Playing"-Screen in ...

Daniel

Community Legend

1894 Views

3 replies

0 likes

  • 1894 Views
  • 3 replies
  • 0 likes