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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

195966 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 195966 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

537626 Views

78 replies

3 likes

  • 537626 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

442844 Views

565 replies

37 likes

Account
Free
  • 442844 Views
  • 565 replies
  • 37 likes

Won't let me reset my password!!🙊

Spoiler (Highlight to read)I have tried to reset my password but when I go to reset it it says that it has expired and it won't change it. I only sent the email a few minutes before so that would od been ok, and I have tried uninstalling and reinstal...

Newbie

I have tried to reset my password but when I go to reset it it says that it has expired and it won't change it. I only sent the email a few minutes before so that would od been ok, and I have tried u...

Nico

Community Legend

890 Views

1 replies

1 likes

  • 890 Views
  • 1 replies
  • 1 likes

Why does app keep saying I'm off line when i am connected wifi. I posted this on wifi

When trying to use this app connected to wifi i ger not connected to internet. I am clearly connected to internet. As i posted this from the same phone connected to wifi. Is it meant to eat cellular data. Big disappointment

Casual Listener

When trying to use this app connected to wifi i ger not connected to internet. I am clearly connected to internet. As i posted this from the same phone connected to wifi. Is it meant to eat cellular ...

roberto11700

Regular

7378 Views

11 replies

0 likes

  • 7378 Views
  • 11 replies
  • 0 likes

Kündigung

Ich habe am 10.09 2015 Spotify gekündigt und auf der Seite im Internet steht das mein premium am 10.09.2015 abläuft aber nun habe ich immer noch premium. Was soll ich nun tun?

Newbie

Ich habe am 10.09 2015 Spotify gekündigt und auf der Seite im Internet steht das mein premium am 10.09.2015 abläuft aber nun habe ich immer noch premium. Was soll ich nun tun?

Daniel

Community Legend

586 Views

1 replies

0 likes

  • 586 Views
  • 1 replies
  • 0 likes

Local Files

I'm trying to load some local files from my pc computer to be available on my mobile device, however after putting them in a playlist and making it available offline, nothing happens. My phone just says "Waiting to download" infinitely. Any ideas wha...

Music Fan

I'm trying to load some local files from my pc computer to be available on my mobile device, however after putting them in a playlist and making it available offline, nothing happens. My phone just s...

jonasherdegen

Community Legend

721 Views

4 replies

0 likes

  • 721 Views
  • 4 replies
  • 0 likes

Landscape Mode - Soft-Key bar visible

To whom it may concern I'm using my old Nexus 5 with Android 5.1.1 (not rooted), Set Orientation and GMD Full Screen Immersive Mode as small "Now-Playing"-Screen in my living room. With Spotify 3.4.0.764 this worked very well and looked like this:. B...

Visitor

To whom it may concern   I'm using my old Nexus 5 with Android 5.1.1 (not rooted), Set Orientation and GMD Full Screen Immersive Mode as small "Now-Playing"-Screen in ...

Daniel

Community Legend

1860 Views

3 replies

0 likes

  • 1860 Views
  • 3 replies
  • 0 likes

Android user - offline

Whenever I am at the gym (or wherever I'm not at home) I can't listen to my music on Spotify. It says "this music isn't available offline or Spotify thinks I'm offline - not connected to the Internet). .please help me before I cancel my account. Th a...

Newbie

Whenever I am at the gym (or wherever I'm not at home) I can't listen to my music on Spotify. It says "this music isn't available offline or Spotify thinks I'm offline - not connected to the Internet...

Daniel

Community Legend

627 Views

1 replies

0 likes

Josiescarpelli@gmail.com is my current email
  • 627 Views
  • 1 replies
  • 0 likes

Spotify won't play through my car stereo

Hi -- I plug the aux cable into my new Samsung Galaxy 5. I turn my car stereo to Aux. i hit play on a Spotify play list. It plays for a millisecond and stops. And i can't get it to play. Any ideas about what might be wrong? Spotify works just fine wh...

Regular

Hi -- I plug the aux cable into my new Samsung Galaxy 5. I turn my car stereo to Aux. i hit play on a Spotify play list. It plays for a millisecond and stops. And i can't get it to play.   A...

jaccuss15

Casual Listener

4516 Views

4 replies

0 likes

  • 4516 Views
  • 4 replies
  • 0 likes

Solved!! Payment

Hi how come I've just paid for premium and its still saying update payment yet it's took the money out :s

Casual Listener

Hi how come I've just paid for premium and its still saying update payment yet it's took the money out :s

Daniel

Community Legend

1563 Views

9 replies

0 likes

  • 1563 Views
  • 9 replies
  • 0 likes

Can't access and material design

Hello, i use and love Spotify on my smartphone Android (Nexus 5) but with last upgrade can't login to my account if i use WiFi (no problem instead with LTE). The application claim that i am offline but it's not true because i use other smartphone And...

Regular

Hello, i use and love Spotify on my smartphone Android (Nexus 5) but with last upgrade can't login to my account if i use WiFi (no problem instead with LTE). The application claim that i am offline b...

roberto11700

Regular

844 Views

2 replies

0 likes

  • 844 Views
  • 2 replies
  • 0 likes

Samsung s5 Album art isn't showing anymore!

Hey spotify! I recently updated my s5 and now I don't have my album art anymore at the lockscreen!Was this intended? I really enjoyed the lockscreen art! See? This is all that comes up, im not sure if I have to do something to turn it on or bring it ...

Casual Listener

Hey spotify! I recently updated my s5 and now I don't have my album art anymore at the lockscreen! Was this intended? I really enjoyed the lockscreen art!  See? This is all that come...

Daniel

Community Legend

1783 Views

5 replies

0 likes

  • 1783 Views
  • 5 replies
  • 0 likes

Ayuda necesito saber que dispositivos estan sincronizados con mi cuenta

Es raro pero a mi hermanito le robaron un ps4 y ocupo su numero de serie que aparecia cuando lo sincronize ayuda por favor

Newbie

Es raro pero a mi hermanito le robaron un ps4 y ocupo su numero de serie que aparecia cuando lo sincronize ayuda por favor

Daniel

Community Legend

494 Views

1 replies

0 likes

  • 494 Views
  • 1 replies
  • 0 likes

I need help with premium

So I bought a Google play card hoping it would work to buy premium in redeem code, but it didn't worknow it said invalid code and I tried about 15 times thinking it was the way I was writing the code but nothing changed, so I went and redeemed it on ...

Newbie

So I bought a Google play card hoping it would work to buy premium in redeem code, but it didn't worknow it said invalid code and I tried about 15 times thinking it was the way I was writing the code...

Daniel

Community Legend

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Do you HAVE TO subscribe to the 60 days free trial in order to play music?

Hi, I've been using spotify on my android phone with no problem until last week, a notice keeps popping up whenever I press play to force me to sign up for the 60 day free trial. If I click "later" it just goes back to the previous page and doesn't d...

Newbie

Hi, I've been using spotify on my android phone with no problem until last week, a notice keeps popping up whenever I press play to force me to sign up for the 60 day free trial. If I click "later" i...

Daniel

Community Legend

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Solved!! detach Facebook acct

I am trying to find out how to detach my Facebook account ao i xan delete my Facebook account and still enjoy spotify.

Newbie

I am trying to find out how to detach my Facebook account ao i xan delete my Facebook account and still enjoy spotify.

user-removed

Not applicable

570 Views

1 replies

0 likes

  • 570 Views
  • 1 replies
  • 0 likes

premiun

Hej! Jag hade premium och testade i en månad och nu har det dragits pengar för en månad till. Hur gör jag föf att få dem tillbaka???

Newbie

Hej! Jag hade premium och testade i en månad och nu har det dragits pengar för en månad till. Hur gör jag föf att få dem tillbaka???

Daniel

Community Legend

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Saving to SD card

I have an lg optimus pro G in this phone is crazy it has 25 gigs of internal memory. Have a 16 gig memory card, but I can't for the life of me use more than 10 gigs only use 6 gigs for all my music the problem is I guess I need a bigger SD card

Newbie

I have an lg optimus pro G in this phone is crazy it has 25 gigs of internal memory. Have a 16 gig memory card, but I can't for the life of me use more than 10 gigs only use 6 gigs for all my music t...

Daniel

Community Legend

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

won't let me choose a specific song

This morning I tapped on a song and it came up with a suggested song. It was working just fine yesterday and now it won't let me choose the songs I want.

Newbie

This morning I tapped on a song and it came up with a suggested song. It was working just fine yesterday and now it won't let me choose the songs I want. 

Skellingtor

Community Legend

808 Views

1 replies

0 likes

  • 808 Views
  • 1 replies
  • 0 likes

Has anyone else had trouble contacting customer support?

I have litterally had it with these people. I am paying 10 dollars a month for a account that I can't even get into and no one seems to be helping me after going online 4 times and getting the same old generic answers that I had already looked at I t...

Newbie

I have litterally had it with these people. I am paying 10 dollars a month for a account that I can't even get into and no one seems to be helping me after going online 4 times and getting the same o...

kbrooksc

Community Legend

1737 Views

10 replies

0 likes

  • 1737 Views
  • 10 replies
  • 0 likes

Album Cover Bug

Hey guys, on my Sony Xperia Z3 Compact (latest android) with Spotify Premium I have a problem.If I listen to some offline playlists, some album covers from the tracks aren't there. The picture is the grey standard but on my pc, the same tracks have a...

Newbie

Hey guys, on my Sony Xperia Z3 Compact (latest android) with Spotify Premium I have a problem. If I listen to some offline playlists, some album covers from the tracks aren't there. The picture is t...

Jason

Spotify Legend

986 Views

1 replies

0 likes

Android
Cover Images
Offline songs
Sony
  • 986 Views
  • 1 replies
  • 0 likes

APN Issues

I have been using spotify for quite some time and am very happy with it. I noticed at work today that when I loose all mobile signal Spotify thinks I am disconnected from the internet even when a valid internet connection exists with wifi. I am able ...

Newbie

I have been using spotify for quite some time and am very happy with it.   I noticed at work today that when I loose all mobile signal Spotify thinks I am disconnected from the internet e...

2078 Views

0 replies

4 likes

APN
Connection issues
VPN
  • 2078 Views
  • 0 replies
  • 4 likes