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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5930 Views

0 replies

7 likes

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  • 7 likes

Spotify Has Stopped Working message - does not even open !

I used to use Spotify on my HTC One M8 regularly and worked fine but now have a GFone mobile as my HTC is in for repair. I have downloaded the Spotify app but keep getting the message Spotify Has Stopped Working - does not even open. All othe apps wo...

Casual Listener

I used to use Spotify on my HTC One M8 regularly and worked fine but now have a GFone mobile as my HTC is in for repair.  I have downloaded the Spotify app but keep getting the message Spotify H...

Daniel

Community Legend

403 Views

2 replies

0 likes

  • 403 Views
  • 2 replies
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Song not downloading

All the songs from this album download, except this one, can you guys explain me why? I'm on a Galaxy S4...

Visitor

All the songs from this album download, except this one, can you guys explain me why? I'm on a Galaxy S4...

user-removed

Not applicable

361 Views

2 replies

0 likes

  • 361 Views
  • 2 replies
  • 0 likes

Solved!! Issue Spotify prenium

Hi!!I have an option with my phone's provider that gives me a Spotify prenium account for free.But I noticied that I havent all the options.A friend sent a link to me and when he see all the songs of the artist I just can listen at one.You guys have ...

Casual Listener

Hi!! I have an option with my phone's provider that gives me a Spotify prenium account for free. But I noticied that I havent all the options. A friend sent a link to me and when he see all the so...

Myysery

Casual Listener

784 Views

4 replies

0 likes

  • 784 Views
  • 4 replies
  • 0 likes

Android Spotiy stops randomly and then start in fast playback

I have an Galaxy S5 Android 5.0 mobile. With spotify 2.8.0.1081 premium mode.Randomly playback stops and then in2/3 second starts playback in fast mode. Then plays againg in normal way.This can be happening 2/3 times in every song I listen.Please,hel...

Newbie

I have an Galaxy S5 Android 5.0 mobile. With spotify 2.8.0.1081 premium mode. Randomly playback stops and then in2/3 second starts playback in fast mode. Then plays againg in normal way. This can b...

Daniel

Community Legend

562 Views

4 replies

0 likes

  • 562 Views
  • 4 replies
  • 0 likes

Solved!! Free version APP is just Unusable

Hi, Having read the forums, I can't believe that I cannot listen to a specific song on my playlist on my Android phone. Shuffle Play doesn't even play the song I've selected! So I can either play a random song... which then plays another random song,...

Casual Listener

Hi,   Having read the forums, I can't believe that I cannot listen to a specific song on my playlist on my Android phone. Shuffle Play doesn't even play the song I've selected! So I can e...

Superhawk148

Newbie

7261 Views

6 replies

6 likes

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  • 6 replies
  • 6 likes

Offline tracks dont play

Since last spotify update i cant use offline playlists anymore. I download a playlist but in offline mode the songs don't start.I reinstalled spotify.I cleared the cache.I restarted my Samsung galaxy S5.I downloaded the tracks on divice and on sd car...

Newbie

Since last spotify update i cant use offline playlists anymore. I download a playlist but in offline mode the songs don't start. I reinstalled spotify. I cleared the cache. I restarted my Samsung ...

pzbbjr

Newbie

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

shuffle in offline mode plays online songs

Dear spotify,Shuffle all playlists in offline mode tries to play songs in non-downloaded playlists. So far i've seen 2 things happen (neither acceptable):1. Sometimes it recognizes that it should be offline, stops playing and requires reshuffling to ...

Regular

Dear spotify, Shuffle all playlists in offline mode tries to play songs in non-downloaded playlists. So far i've seen 2 things happen (neither acceptable): 1. Sometimes it recognizes that it sh...

Daniel

Community Legend

1474 Views

16 replies

0 likes

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  • 16 replies
  • 0 likes

Solved!! Audio Effects fail on Galaxy S6 (EQ Setings)

Ok, I'm a noob here and I've searched quite a bit, still not finding anything about this even though I'm pretty sure I've gotten as far as I have thanks to this board. I can get my EQ settings perfect using Spotify on my GS6 (takes me to my phone's n...

Casual Listener

Ok, I'm a noob here and I've searched quite a bit, still not finding anything about this even though I'm pretty sure I've gotten as far as I have thanks to this board.  I can get my EQ settings ...

mo4ya2000

Regular

10445 Views

5 replies

0 likes

Audio Effects
eq
Galaxy S6
GS6
Samsung S6
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Local Files Not Working...

So I have gone from loving Spotify to thinking this thing is trash due to the non existent customer support so I have moved onto the community in hopes of getting my issue resolved faster. I have 3 albums I am trying to sync to my mobile devices. The...

Casual Listener

So I have gone from loving Spotify to thinking this thing is trash due to the non existent customer support so I have moved onto the community in hopes of getting my issue resolved faster.  &nb...

the_wrizzle

Casual Listener

872 Views

3 replies

0 likes

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  • 3 replies
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Solved!! New look on Android - only in version 5?

Is it only Android 5 look? It's gorgeous. Please can someone tell me is it look because of my new Android 5 phone? On 4.4 look was a way simpler. I'm in love with my new phone. Volume is up high, bass loud and proud. Now I can also listen Spotify, us...

Visitor

Is it only Android 5 look? It's gorgeous.       Please can someone tell me is it look because of my new Android 5 phone? On 4.4 look was a way simpler.   I'm...

Daniel

Community Legend

961 Views

5 replies

2 likes

  • 961 Views
  • 5 replies
  • 2 likes

Storage question

Hi there,I'm using the Android version of the app. Saving a lot of tunes to be available offline on extreme quality. So far got 13Gb. The problem is when i select to undownload music, the green icon dissapears, but the app data doesn't decrease! Plea...

Casual Listener

Hi there, I'm using the Android version of the app. Saving a lot of tunes to be available offline on extreme quality. So far got 13Gb. The problem is when i select to undownload music, the green ico...

iwecki33

Casual Listener

556 Views

4 replies

0 likes

  • 556 Views
  • 4 replies
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Yet another storage question (Cache)

Okay so I've searched and checked the FAQ available and still could not find an answer to this question. I know all about the available offline option etc. and how it takes space and how to clear it, however, it seems when you stream a track and you ...

Newbie

Okay so I've searched and checked the FAQ available and still could not find an answer to this question.   I know all about the available offline option etc. and how it takes space and how to ...

kbrooksc

Community Legend

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Follower function not available

Hi, can't see the people who I follow.Also, please simplify the add follwo function:Entering in the search field the string: spotify:user:username is a really bad user experience. thanks and cheers,michael

Casual Listener

Hi,   can't see the people who I follow. Also, please simplify the add follwo function: Entering in the search field the string: spotify:user:username is a really bad user experience. &nbsp...

753 Views

0 replies

0 likes

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Song Versions changing

I've had a problem a few times now where the song on my phones playlist will change from the version I added into a different version. The changes I remember are swapping True by Spandau Ballet with a version that had an acoustic guitar and swapping ...

Newbie

I've had a problem a few times now where the song on my phones playlist will change from the version I added into a different version.   The changes I remember are swapping True by Spandau Bal...

JTeed

Newbie

3269 Views

5 replies

11 likes

  • 3269 Views
  • 5 replies
  • 11 likes

Connection problem - mobile network

Hi guys, I've got the Samsung Galaxy S5 with latest Lollipop update and latest Spotify update. Ever since I updated to Lollipop, I keep experiencing problems when Spotify is connected to mobile network data - whether it's on Edge, 4G or the H+-connec...

Casual Listener

Hi guys,   I've got the Samsung Galaxy S5 with latest Lollipop update and latest Spotify update.  Ever since I updated to Lollipop, I keep experiencing problems when Spotify is connected...

Daniel

Community Legend

685 Views

1 replies

0 likes

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  • 1 replies
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Problem with local files

I have a problem with listening to local files on my mobile phone. All the files work on my computer, but not on my Samsung S3, despite the fact that I've synced the two devices. It says "Loading...." under every song, and it is impossible to press t...

Casual Listener

I have a problem with listening to local files on my mobile phone. All the files work on my computer, but not on my Samsung S3, despite the fact that I've synced the two devices. It says "Loading.......

Daniel

Community Legend

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution New phone/lost premium

Hi. Got a new phone (same number) spotify premium service didn't migrate to new phone.Paying for the service for 3 months without enjoying the benifits of premium. No fun..Tried to contact spotify. Seems impossible to this technically disadvantaged d...

Newbie

Hi. Got a new phone (same number) spotify premium service didn't migrate to new phone. Paying for the service for 3 months without enjoying the benifits of premium. No fun.. Tried to contact spotif...

Alex

Spotify Legend

7836 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

Downloaded songs not playing

I've got an issue with songs I've downloaded not playing at all. They have the green arrow showing they should've downloaded correctly but when I try to play them nothing happens. I've cleared the cache and redownloaded all the songs but no improveme...

Regular

I've got an issue with songs I've downloaded not playing at all. They have the green arrow showing they should've downloaded correctly but when I try to play them nothing happens.   I've clear...

Twiggysdreads

Regular

1805 Views

17 replies

0 likes

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  • 17 replies
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Solved!! Spotify Running for Android.

Hey there, Is there Spotify running support ve Android phones? Or will there be any support in the future? Thank you.

Casual Listener

Hey there,   Is there Spotify running support ve Android phones? Or will there be any support in the future?   Thank you.

123569391

Newbie

18919 Views

34 replies

8 likes

  • 18919 Views
  • 34 replies
  • 8 likes