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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

107513 Views

26 replies

3 likes

  • 107513 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

217487 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 217487 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

571697 Views

79 replies

3 likes

  • 571697 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470909 Views

577 replies

40 likes

Account
Free
  • 470909 Views
  • 577 replies
  • 40 likes

Solved!! Payment

I got spotify premium, it said it would be R$1.99 first 3 months, but i paid R$11.00, why?

Casual Listener

I got spotify premium, it said it would be R$1.99 first 3 months, but i paid R$11.00, why?

Pete

Roadie

2249 Views

10 replies

0 likes

  • 2249 Views
  • 10 replies
  • 0 likes

Solved!! Can't connect to the application

Dear all,I need your help, I can't connect to the application.I have a free account.When I type my login and password on the application (Android) I have the following message: You already have created an account with this email address.I have the la...

Casual Listener

Dear all, I need your help, I can't connect to the application. I have a free account. When I type my login and password on the application (Android) I have the following message: You already...

Daniel

Community Legend

1121 Views

6 replies

0 likes

  • 1121 Views
  • 6 replies
  • 0 likes

Spotify keeps downloading to phone, even if option "available offline" is OFF

I´m having quite a problem here, guys. My Android device is right now at around half-capacity, with Spotify files alone taking over 14 gb of space. All the albums that I have saved here, which once were available offline, are now not, but it still co...

Casual Listener

I´m having quite a problem here, guys.    My Android device is right now at around half-capacity, with Spotify files alone taking over 14 gb of space.   All the albums that I have ...

TravelGoddess

Newbie

679 Views

3 replies

0 likes

  • 679 Views
  • 3 replies
  • 0 likes

Map My Ride Text to Speech Issue still persisting

There was a substantial thread where Spotify had to fix inaudible text to speech whilst Spotify was playing. Whilst that issue seems to be fixed on Google Maps and navigation apps like Co-Pilot and Tom Tom, I'm afraid to say it isn't fixed on Map My ...

Casual Listener

There was a substantial thread where Spotify had to fix inaudible text to speech whilst Spotify was playing.  Whilst that issue seems to be fixed on Google Maps and navigation apps like Co-Pilot...

cvigo

Casual Listener

1708 Views

4 replies

1 likes

  • 1708 Views
  • 4 replies
  • 1 likes

Local files problem

I just can't listen my local files on my android mobile. I read what should be done but is not working. What I do?

Casual Listener

I just can't listen my local files on my android mobile. I read what should be done but is not working. What I do?

Brunwho

Casual Listener

615 Views

2 replies

0 likes

  • 615 Views
  • 2 replies
  • 0 likes

All offline music has been removed

A week ago all my offline albums/songs had disappeared from the device. I could still see the arrow icon, which indicates that the song is in offline mode, I guess, but it is gray and if I want to play an album i need to download it again. It is real...

Casual Listener

A week ago all my offline albums/songs had disappeared from the device. I could still see the arrow icon, which indicates that the song is in offline mode, I guess, but it is gray and ...

Daniel

Community Legend

1185 Views

3 replies

0 likes

  • 1185 Views
  • 3 replies
  • 0 likes

Skipping songs oUT of nowhere! And pausing

I've had spotify for a year never had issues with it till latest update, I'm driving or just listening to spotify on my bombox and out of nowhere it skips songs or it pauses in the middle of a song I cleared cache no fader but it still does I didn't ...

Newbie

I've had spotify for a year never had issues with it till latest update, I'm driving or just listening to spotify on my bombox and out of nowhere it skips songs or it pauses in the middle of a song I...

jean3601

Community Legend

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Spotify Running/ Nike + App

I have been anxiously waiting for Spotify Running for a while now and it says here that it came out today. How can I access this feature? I am assuming I just have to wait for the next update, but I am not sure. Has anyone else with an android been a...

Roadie

I have been anxiously waiting for Spotify Running for a while now and it says here that it came out today. How can I access this feature? I am assuming I just have to wait for the next update, but ...

Daniel

Community Legend

2089 Views

1 replies

0 likes

  • 2089 Views
  • 1 replies
  • 0 likes

Spotfy crashing when trying to upgrade

I'm using and Xperia Z3 with the latest version of spotify and Android 5.1.1. I'm trying to upgrade my free accpunt to premium, which I have done before. However, when I go to enter in my details, if I press either the month or year for the expiry da...

Newbie

I'm using and Xperia Z3 with the latest version of spotify and Android 5.1.1. I'm trying to upgrade my free accpunt to premium, which I have done before. However, when I go to enter in my details, if...

Daniel

Community Legend

1010 Views

1 replies

0 likes

Android 5.1.1
bug
crashing
Credit Card
Premium
  • 1010 Views
  • 1 replies
  • 0 likes

Music stops playing randomly. No fix yet ?!

So I recently updated to Spotify Premium after using Spotify unlimited for about 5 years just because I had bought a smartphone recently. Ever since I've been using the app the music is stopping randomly for no apparent reason. I'm aware that this pr...

Regular

So I recently updated to Spotify Premium after using Spotify unlimited for about 5 years just because I had bought a smartphone recently. Ever since I've been using the app the music is stopping rand...

Daniel

Community Legend

624 Views

1 replies

0 likes

  • 624 Views
  • 1 replies
  • 0 likes

Solved!! Ipod nano and Android App

Hi everyone, I hope someone will be able to answer my question.I want to buy an Android tablet to replace my computer. I read that it is possible to synchronize my Ipod nano with Spotify on a computer but is it possible with the Android app ? I hope ...

Casual Listener

Hi everyone,   I hope someone will be able to answer my question. I want to buy an Android tablet to replace my computer. I read that it is possible to synchronize my Ipod nano with Spotify o...

Daniel

Community Legend

1253 Views

5 replies

0 likes

  • 1253 Views
  • 5 replies
  • 0 likes

Spotify tracks on Facebook

When I play tracks in Spotify on my Android phone none of them is shown on my Facebook timeline. It only works on a desktop computer. Tried to reinstall the app and use older version. Didn't work.

Casual Listener

When I play tracks in Spotify on my Android phone none of them is shown on my Facebook timeline. It only works on a desktop computer. Tried to reinstall the app and use older version. Didn't work.

344 Views

0 replies

0 likes

  • 344 Views
  • 0 replies
  • 0 likes

HELP I can't skip! And it wont let me pick a song! I have to shuffle play!

Hi guys!So, Spotify just recently updated on my Kindle, and now I can't skip more than four times, and I have to hit 'Shuffle Play' and can't pick a song. Why's that? HELP! My brother has spotify on his Samsung, and he says that he can still skip and...

Newbie

Hi guys! So, Spotify just recently updated on my Kindle, and now I can't skip more than four times, and I have to hit 'Shuffle Play' and can't pick a song. Why's that? HELP!  My brother has sp...

jean3601

Community Legend

773 Views

1 replies

0 likes

  • 773 Views
  • 1 replies
  • 0 likes

Control access to devices for Spotify Connect

Hi, This is very similar to https://community.spotify.com/t5/Closed-Ideas/Spotify-Connect-Add-access-control-on-my-Connect-devices/idi-p/650214 which didn't receive enough support. Every day for the past couple of days, I'm in a battle with some stra...

Regular

Hi,   This is very similar to https://community.spotify.com/t5/Closed-Ideas/Spotify-Connect-Add-access-control-on-my-Connect-devices/idi-p/650214 which didn't receive enough support. &nb...

jean3601

Community Legend

927 Views

1 replies

0 likes

Connect
  • 927 Views
  • 1 replies
  • 0 likes

cant get premium??

Just upgraded crom samsung note 3 to note 5....had the free 6 month trial that would finish in dec..now cant get premium, called Vodafone and they told me its a spotify issue?? Any ideas??

Newbie

Just upgraded crom samsung note 3 to note 5....had the free 6 month trial that would finish in dec..now cant get premium, called Vodafone and they told me its a spotify issue?? Any ideas??

Daniel

Community Legend

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

How do I undownload music without having to remove it from my saved music? It is giving me no option

Spotify is giving me no option to undownload music, only 'remove'. And once removed it deletes the song. And even after saving it again, it is automatically downloaded. How do I fix this?

Newbie

Spotify is giving me no option to undownload music, only 'remove'. And once removed it deletes the song. And even after saving it again, it is automatically downloaded. How do I fix this?

jean3601

Community Legend

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

Can't login to spotify app

Hi, i'm having trouble loging in into spotify app. i tried changing the password several times already. I kept getting the same message "unable to login. either username or password is incorrect". I am pretty certain i have inserted a correct usernam...

Newbie

Hi, i'm having trouble loging in into spotify app. i tried changing the password several times already. I kept getting the same message "unable to login. either username or password is incorrect". I ...

Daniel

Community Legend

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

Mobile not able to log on

It keeps telling me that the username and or password is incorrect, but I am able to log on to my desktop with the same username and password. Any suggestions??

Newbie

It keeps telling me that the username and or password is incorrect, but I am able to log on to my desktop with the same username and password. Any suggestions??

Daniel

Community Legend

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Logged out of Spotify

I enter in my username and password, after loading onto the Spotify app (I can see songs, search, spotify premium etc) then immediately logs me back out of spotify to say that my username or password is incorrect. How do I fix this? Thank you,

Visitor

I enter in my username and password, after loading onto the Spotify app (I can see songs, search, spotify premium etc) then immediately logs me back out of spotify to say that my username or password...

Daniel

Community Legend

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

HOW DO I REMOVE PREMIUM

please help me with removing the upgrade, because it doesn't work and I'm paying for it so. Help me? Oh and does anyone else have that when your phone's off, he automatically logs out and you don't have any albums downloaded anymore? It's so frustrat...

Casual Listener

please help me with removing the upgrade, because it doesn't work and I'm paying for it so. Help me? Oh and does anyone else have that when your phone's off, he automatically logs out and you don't h...

Daniel

Community Legend

790 Views

3 replies

0 likes

  • 790 Views
  • 3 replies
  • 0 likes