Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854747 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854747 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20469 Views
  • 3 replies
  • 0 likes
  • 20469 Views
  • 3 replies
  • 0 likes

No audio

Hey guys, I hope you can help... Until today I have had ZERO issues with Spotify on my Samsung Galaxy SIII, today I find I have no audio during music, it is playing as I can see the counter counting. I skip forward a song thinkng that may help, it do...

  • Newbie
  •  Hey guys, I hope you can help... Until today I have had ZERO issues with Spotify on my Samsung Galaxy SIII, today I find I have no audio during music, it is playing as I can see the counter cou...
  • Daniel
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

download refusal

Every time I save a song to my spotify lately it just saves and won't download? So it's not allowing me to use it when I am offline....very confused....any suggestions??

  • Casual Listener
  • Every time I save a song to my spotify lately it just saves and won't download? So it's not allowing me to use it when I am offline....very confused....any suggestions??
  • Daniel
  • Community Legend
  • 159 Views
  • 2 replies
  • 0 likes
  • 159 Views
  • 2 replies
  • 0 likes

Error message: "this track is not available in your region"?

I have spotify premium and I'm using a galaxy s4. I'm also in the UK (london) and when I try to listen to 'love me like you do' by ellie goulding, it gives me the error message that it's not available in my region, although other people can listen to...

  • Regular
  • I have spotify premium and I'm using a galaxy s4. I'm also in the UK (london) and when I try to listen to 'love me like you do' by ellie goulding, it gives me the error message that it's not availabl...
  • Maddie1357
  • Regular
  • 998 Views
  • 4 replies
  • 0 likes
  • 998 Views
  • 4 replies
  • 0 likes

Problem with Spotify player, local files are not white and don't synchronize with Androide Spotify

This files in gray, for example Love Song - 311 i cannot synchronize in my playlist offline for Androide Phone. I can liseting in the player, but don't download in my phone playlist.

Captura.JPG
  • Regular
  • This files in gray, for example Love Song - 311 i cannot synchronize in my playlist offline for Androide Phone.   I can liseting in the player, but don't download in my phone playlist. &nb...
  • Daniel
  • Community Legend
  • 1005 Views
  • 8 replies
  • 0 likes
  • Windows
  • 1005 Views
  • 8 replies
  • 0 likes

Additional device

I have an extra device that I want to play my spotify on. It is tied to my wife's Facebook account. Because of this, I am unable to log into my spotify. Every time that I try to enter my spotify username and password I get an error for wrong username...

  • Casual Listener
  • I have an extra device that I want to play my spotify on. It is tied to my wife's Facebook account. Because of this, I am unable to log into my spotify. Every time that I try to enter my spotify us...
  • Daniel
  • Community Legend
  • 450 Views
  • 5 replies
  • 0 likes
  • Login Errors
  • 450 Views
  • 5 replies
  • 0 likes

[Spotify Caribisch Nederland]

Beste members,Momenteel woon ik op Bonaire, juridisch gezien een bijzondere gemeente van Nederland, Caribisch Nederland. Nu heb ik het volgende probleem: Ik wil graag in de play store Spotify downloaden zodat ik Spotify op mijn telefoon kan gebruiken...

  • Newbie
  • Beste members, Momenteel woon ik op Bonaire, juridisch gezien een bijzondere gemeente van Nederland, Caribisch Nederland. Nu heb ik het volgende probleem: Ik wil graag in de play store Spotify dow...
  • MichaelW
  • Community Legend
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes

Troubles with downloading music to my offline playlist

Hi! I've searched the forum but found no answer. I'm premium, but since a few days, I: 1. Can't listen to music while offline on my computer 2. My celphone (android) stops downloading in the middle of a playlist. I get a notification that there's not...

  • Newbie
  • Hi! I've searched the forum but found no answer. I'm premium, but since a few days, I: 1. Can't listen to music while offline on my computer 2. My celphone (android) stops downloading in the mi...
  • Daniel
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

I can't sync my music from the laptop to my mobile.

Hello all ! I got a laptop, running on Windows 8, and a mobile Samsung Galaxy Note 3. When I had my old laptop i was able to download music, put it in spotify with the local files option, then i dragged and dropped those mp3 in a offline session, it ...

  • Newbie
  • Hello all !   I got a laptop, running on Windows 8, and a mobile Samsung Galaxy Note 3.   When I had my old laptop i was able to download music, put it in spotify with the local fil...
  • Daniel
  • Community Legend
  • 2196 Views
  • 1 replies
  • 0 likes
  • 2196 Views
  • 1 replies
  • 0 likes

login issue Galaxy s5

Hi! I can't login after uppdating my Galaxy S5 to lolipop. The error i got is wrong username or password. I tried in ios(ipad mini),pc and on a galaxy s tab with the same username and password and it works great there. I tried on two different s5 wit...

  • Casual Listener
  • Hi!   I can't login after uppdating my Galaxy S5 to lolipop. The error i got is wrong username or password. I tried in ios(ipad mini),pc and on a galaxy s tab with the same username and ...
  • OviiiOne
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Release Notes - Spotify for Android (1.8.0)

What's new in this version (1.8.0) New: What are the people you follow listening to right now? Check out Top Tracks In Your Network, in Browse under Top Lists. Fixed: Android Lollipop bugs squished. Fictitious: This app can pilot a medium-sized airli...

ReleaseNotesAnd.jpg
  • Community Legend
  •   What's new in this version (1.8.0)   New: What are the people you follow listening to right now? Check out Top Tracks In Your Network, in Browse under Top Lists. Fixed: A...
  • Tetshi
  • Casual Listener
  • 1766 Views
  • 11 replies
  • 3 likes
  • Android
    Release Notes
  • 1766 Views
  • 11 replies
  • 3 likes

LG G3 - Spotify behavior, especially when headphones are inserted or removed.

I recently upgraded to the LG G3 phone from a Samsung Galaxy G3. Device: LG-D851Android Version: 4.4.2 Spotify performance has been very poor since the last update. 1- If Spotify is open, when I insert headphones and attempt to play a song it occasio...

  • Newbie
  • I recently upgraded to the LG G3 phone from a Samsung Galaxy G3.   Device: LG-D851 Android Version: 4.4.2   Spotify performance has been very poor since the last update. &nbs...
  • okcuoglu
  • Newbie
  • 1424 Views
  • 2 replies
  • 0 likes
  • 1424 Views
  • 2 replies
  • 0 likes

paid for 3 months of Spotify premium, only got one

On this day last month I paid £9.99 for Spotify premium for 3 months, I only got one. Can someone point out how this happened? Thanks.

  • Newbie
  • On this day last month I paid £9.99 for Spotify premium for 3 months, I only got one. Can someone point out how this happened? Thanks.
  • Daniel
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Won't save to SD card Samsung s3

Hi, I can't get my saved music to save on the SD card. No matter what I do it saves to the phone storage. I have a 32gb sd card with only 5 gb used and my internal is only 16gb I have tried all the steps like reinstalling, clear cache, deleting files...

  • Casual Listener
  • Hi, I can't get my saved music to save on the SD card. No matter what I do it saves to the phone storage. I have a 32gb sd card with only 5 gb used and my internal is only 16gb I have tried all t...
  • Daniel
  • Community Legend
  • 1044 Views
  • 7 replies
  • 0 likes
  • 1044 Views
  • 7 replies
  • 0 likes

Wrong Songs synced to Android

Hi, ive only just recently had this problem with a few local mp3s on my computer. -- I sync the playlist i have with a few new mp3s on it and it seems to transfer correctly to my phone and work alright, the song will play for maybe 10-15 seconds but ...

  • Newbie
  • Hi, ive only just recently had this problem with a few local mp3s on my computer.   --   I sync the playlist i have with a few new mp3s on it and it seems to transfer correctly to m...
  • Daniel
  • Community Legend
  • 648 Views
  • 3 replies
  • 1 likes
  • Android
    local files
    local files sync
    Music
  • 648 Views
  • 3 replies
  • 1 likes

Solved!! Device is not showing up on Pc

Hello I have this problem where my device is not showing up I've tried everything and can't still connect. What I've tried. Enabled UPnP Unintsalling and reinstalling the app Reconnecting my wifi Log in and sign out I should not that I have a comcast...

  • Casual Listener
  • Hello I have this problem where my device is not showing up I've tried everything and can't still connect.   What I've tried. Enabled UPnP Unintsalling and reinstalling the app Recon...
  • IHadAGiraffe
  • Casual Listener
  • 2656 Views
  • 3 replies
  • 0 likes
  • 2656 Views
  • 3 replies
  • 0 likes

My music wont load?

Hello! I've been trying to use my Spotify app for two days now and for some reason the music just won't play! It constantly pauses any song i try to play. I can tell the music is loaded because i can go to any point in a song and it will play, but on...

  • Newbie
  • Hello! I've been trying to use my Spotify app for two days now and for some reason the music just won't play! It constantly pauses any song i try to play. I can tell the music is loaded because i can...
  • Grace
  • Spotify
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Content is NOT shown when application is opened.

Device 1: HTC One M8OS: Android 4.4.4Device 2: PCOS: Windows 8.1Preconditions:1. Existing account.2. Account with private playlist.3. Playlist with ~720 songs4. Device has WiFi connection.5. Playlist is downloaded for OFFLINE mode.Steps To Reproduce1...

  • Newbie
  • Device 1: HTC One M8 OS: Android 4.4.4 Device 2: PC OS: Windows 8.1 Preconditions: 1. Existing account. 2. Account with private playlist. 3. Playlist with ~720 songs 4. Device has WiFi conn...
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

Solved!! Unfortunately, Spotify has stopped, no offered solutions have fixed it. please help!

Hi, I use spotify premium. About 5 days ago I was using spotify and it suddenly stopped working (it froze my phone and I had to take the battery out to turn it back on because nothing worked, not even holding the power button for 30 seconds). Ever si...

  • Casual Listener
  • Hi, I use spotify premium. About 5 days ago I was using spotify and it suddenly stopped working (it froze my phone and I had to take the battery out to turn it back on because nothing worked, not eve...
  • Daniel
  • Community Legend
  • 1282 Views
  • 3 replies
  • 0 likes
  • 1282 Views
  • 3 replies
  • 0 likes

Spotify and S5

I just purchased a 32gig SD card for my Galaxy S5. I have some Beatles music that I want to listen to on my phone mixed in with my playlist through Spotify but I cannot seem to get Spotify to play it; I keep getting the message "This song is not avai...

  • Casual Listener
  • I just purchased a 32gig SD card for my Galaxy S5.  I have some Beatles music that I want to listen to on my phone mixed in with my playlist through Spotify but I cannot seem to get Spotify to p...
  • alf120345
  • Casual Listener
  • 206 Views
  • 2 replies
  • 0 likes
  • 206 Views
  • 2 replies
  • 0 likes