Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 869 Views
  • 0 replies
  • 4 likes

storing music on sdcard

Hi i have a lenovo yoga 2 tablet, since the upgrade to lollipop there is no way of saving music to the sd card andf there is no option in spotify to direct storage of music to the sd card itself. with limited memory on the tablet itself this makes it...

  • Newbie
  • Hi  i have a lenovo yoga 2 tablet, since the upgrade to lollipop there is no way of saving music to the sd card andf there is no option in spotify to direct storage of music to the sd card itse...
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Solved!! how can i get sptify 7 days free

How can I get Spotify Premium 7 days free

  • Newbie
  • How can I get Spotify Premium 7 days free
  • Hajibaba1
  • Newbie
  • 1404 Views
  • 3 replies
  • 0 likes
  • 1404 Views
  • 3 replies
  • 0 likes

Issues with losing volume only on spotify

I have a galaxy s6, been a spotify premium member for years now and I recently got rid of my iPhone for a new samsung. Never had an issue with my iphone, but now with my s6 when I sync to a bluetooth device or wear my headphones and usually within a ...

  • Casual Listener
  • I have a galaxy s6, been a spotify premium member for years now and I recently got rid of my iPhone for a new samsung. Never had an issue with my iphone, but now with my s6 when I sync to a bluetooth...
  • user-removed
  • Not applicable
  • 643 Views
  • 3 replies
  • 0 likes
  • 643 Views
  • 3 replies
  • 0 likes

Stuttering offline playback

I've been using the Spotify app on my phone for a long time. I save songs to my music to listen to offline. But all the sudden a few weeks ago, all my songs started stuttering a lot while playing. I've cleared the cache and reinstalled the app but no...

  • Newbie
  •  I've been using the Spotify app on my phone for a long time.  I save songs to my music to listen to offline.  But all the sudden a few weeks ago, all my songs started stuttering a lot...
  • 427 Views
  • 0 replies
  • 0 likes
  • 427 Views
  • 0 replies
  • 0 likes

Unable to login through facebook.

Hi all,I've seen similar posts to this but I am still having issues. When I attempt to login with Facebook, I get a message saying the UN or PW is incorrect. I have reinstalled both Facebook and Spotify and cleared the data for both through the app s...

  • Newbie
  • Hi all, I've seen similar posts to this but I am still having issues. When I attempt to login with Facebook, I get a message saying the UN or PW is incorrect. I have reinstalled both Facebook and ...
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes

Why does my LG3 phone automatically download new music?

My LG3 Android phone is automatically downloading new songs every time Spotify updates their playlists. I'm following certain playlists, but I'm afraid that my phone is going to run out of room--I'm down to 36% free storage. Some of the playlists are...

  • Casual Listener
  • My LG3 Android phone is automatically downloading new songs every time Spotify updates their playlists.   I'm following certain playlists, but I'm afraid that my phone is going to run out of roo...
  • sldl2004
  • Casual Listener
  • 447 Views
  • 2 replies
  • 0 likes
  • 447 Views
  • 2 replies
  • 0 likes

Android Tablet says I'm on Free account when I'm on Premium

I've had a Premium account for several years, running usually on Macbook. I've installed the Spotify app on my Android tablet and although it's obviously going to the same account via Facebook login (same playlists etc) the app claims I'm only on Fre...

  • Visitor
  • I've had a Premium account for several years, running usually on Macbook. I've installed the Spotify app on my Android tablet and although it's obviously going to the same account via Facebook login ...
  • Jason
  • Spotify Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Spotify Keeps Crashing

Hello, I am running Androud 4.4.2 on a tablet and last week Spotify started randomly stopping when I try to load it. I was usually able to solve it by restarting my device but now I cannot get it to load at all. When I try to start Spotify it going t...

  • Visitor
  • Hello,   I am running Androud 4.4.2 on a tablet and last week Spotify started randomly stopping when I try to load it. I was usually able to solve it by restarting my device but now I cannot g...
  • acarmichael
  • Casual Listener
  • 803 Views
  • 3 replies
  • 0 likes
  • 803 Views
  • 3 replies
  • 0 likes

Solved!! Can't select music!

Hello! I've been using the Spotify app on Android for a couple of months now and I've never experienced any problems with it, but since I've upgraded to a new ROM [Lollipop 5.1.1](xda link), I can't select music I want to play. The only way to really...

  • Visitor
  • Hello!   I've been using the Spotify app on Android for a couple of months now and I've never experienced any problems with it, but since I've upgraded to a new ROM [Lollipop 5.1.1](xda link),...
  • user-removed
  • Not applicable
  • 1297 Views
  • 4 replies
  • 0 likes
  • Android 5.1.1
    Lollipop
    Play
    select
  • 1297 Views
  • 4 replies
  • 0 likes

Solved!! Spotify app on Blackberry via Amazon Appstore

This one is driving me nuts - so much so I don't know if I will be paying for a full subscription once my trial is over.. I have a Blackberry passport, O/S version 10.3.1.779. Downloaded the Spotify app via the Amazon appstore. It was working perfect...

  • Casual Listener
  • This one is driving me nuts - so much so I don't know if I will be paying for a full subscription once my trial is over..   I have a Blackberry passport,  O/S version 10.3.1.779. Download...
  • emyvet
  • Music Fan
  • 6692 Views
  • 6 replies
  • 0 likes
  • 6692 Views
  • 6 replies
  • 0 likes

Formulaire à expiré

Bonjour,J'essaye de réinitialiser mon mot de passe mais après validation je reçois toujours un message : le formulaire à expiréAuriez vous une solution ?Merci

  • Newbie
  • Bonjour, J'essaye de réinitialiser mon mot de passe mais après validation je reçois toujours un message : le formulaire à expiré Auriez vous une solution ? Merci
  • Jason
  • Spotify Legend
  • 1267 Views
  • 1 replies
  • 0 likes
  • 1267 Views
  • 1 replies
  • 0 likes

search function not working

I am connected to my WiFi, signal is strong. I can listen to music but can't search for artists to add onto playlists. I am getting an error message, please try again. Help please.

  • Casual Listener
  • I am connected to my WiFi, signal is strong. I can listen to music but can't search for artists to add onto playlists. I am getting an error message, please try again. Help please.
  • M0HX
  • Community Legend
  • 1239 Views
  • 4 replies
  • 0 likes
  • 1239 Views
  • 4 replies
  • 0 likes

Release Notes - Spotify for Android (3.0)

What's new in this version (3.0) New: The main player and mini player have a shiny new look. New: You can now swipe to change tracks in the mini player. Fictitious: This app contains only artificial additives.

ReleaseNotesAnd.jpg
  • Spotify Legend
  •   What's new in this version (3.0)   New: The main player and mini player have a shiny new look. New: You can now swipe to change tracks in the mini player. Fictitious: This...
  • charnode
  • Casual Listener
  • 7387 Views
  • 52 replies
  • 2 likes
  • 7387 Views
  • 52 replies
  • 2 likes

Lollipop offline - problems with stuttering

Hi, I'm wearing out one supporter after another with the Spotify team and am close to simply trying out another music source. But my Spotify knows me so well by now, it's like an old comfy boyfriend! Please help so I won't have to start over with a n...

  • Regular
  • Hi,   I'm wearing out one supporter after another with the Spotify team and am close to simply trying out another music source. But my Spotify knows me so well by now, it's like an old comfy b...
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

Login failure

Whenever I login using the app it says invalid username or password. But when I login through the website I succesfully logged in using the same username and password. I even reinstall the app but still the problem persist.

  • Casual Listener
  • Whenever I login using the app it says invalid username or password. But when I login through the website I succesfully logged in using the same username and password. I even reinstall the app but st...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Shuffle play offline songs

Hi.Can't seem to resolve this problem.For the last few days when trying to shuffle offline songs during offline mode only two or three songs will play. Spotify will then pick a song that is not available offline and freeze.Have tried uninstalling and...

  • Casual Listener
  • Hi. Can't seem to resolve this problem. For the last few days when trying to shuffle offline songs during offline mode only two or three songs will play. Spotify will then pick a song that is not a...
  • thefullards74
  • Casual Listener
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Songs not saving

My songs arnt saving correctly to my your music somtimes it will only sav one or to of a album other times it wont save at all or it will and as soon as i exit it on my fone.or pc and open it up there gone any one know how to fix this

  • Newbie
  • My songs arnt saving correctly to my your music somtimes it will only sav one or to of a album other times it wont save at all or it will and as soon as i exit it on my fone.or pc and open it up ther...
  • dinomight
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Equalizer on HTC One M8

I recently read an article saying that Spotify finally put an equalizer setting in the iOS version of the app. It mentioned it was an exclusive update to iOS only to later correct itself saying, "The Android version has always had an equalizer". I'm ...

  • Casual Listener
  • I recently read an article saying that Spotify finally put an equalizer setting in the iOS version of the app. It mentioned it was an exclusive update to iOS only to later correct itself saying, "The...
  • pepepepe
  • Newbie
  • 3904 Views
  • 2 replies
  • 0 likes
  • 3904 Views
  • 2 replies
  • 0 likes

Phone crashes when I open Spotify

Sometimes it freezes the phone and I have to reboot it manually, sometimes it reboots immediately. Very annoying. Note that this does not occur when I have managed to turn on offline mode.The app is basically unusable for me as 9 out of 10 times my p...

  • Regular
  • Sometimes it freezes the phone and I have to reboot it manually, sometimes it reboots immediately. Very annoying.  Note that this does not occur when I have managed to turn on offline mode. Th...
  • koningfelix
  • Regular
  • 362 Views
  • 2 replies
  • 0 likes
  • 362 Views
  • 2 replies
  • 0 likes