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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375662 Views

541 replies

34 likes

Account
Free
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7535 Views

0 replies

7 likes

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How do I delete the offline tracks on my android device?

Hi there.I want to delete the downloaded spotify tracks on my android phone because I run out of storage.How can I do this?If it's possible I want to delete all of the offline playlist but still got them as download able playlists for other devices j...

Newbie

Hi there. I want to delete the downloaded spotify tracks on my android phone because I run out of storage. How can I do this? If it's possible I want to delete all of the offline playlist but stil...

Nico

Community Legend

560 Views

1 replies

0 likes

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Solved!! Marantz 1605 sudden disconnect after 2 sec song play

Sudden this weekend Marantz 1605 cannot play songs selected from my Asus android 5.0.1.Was working always fine, but now Marantz connect, start the song for 2 seconds and strean stops. Guess it crashes when try to load cover from Spotify.It tells " co...

Regular

Sudden this weekend Marantz 1605 cannot play songs selected from my Asus android 5.0.1. Was working always fine, but now Marantz connect, start the song for 2 seconds and strean stops. Guess it cras...

dsah

Roadie

6413 Views

55 replies

0 likes

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Por que tengo que descargar siempre las pistas

Quisiera saber por que desde hace unos días descargó las pistas y no se quedan guardadas esto esta causando que mis datos se estén terminando por su atención gracias

Newbie

Quisiera saber por que desde hace unos días descargó las pistas y no se quedan guardadas esto esta causando que mis datos se estén terminando por su atención gracias

296 Views

0 replies

0 likes

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Spotify connect stoppted working for no reason!?

Hi,I have a Marantz sr7009 with spotify connect. It has ben working superfine for 7 months but stoppted working last saturday. For no reason at all.We use ipad, ipad mini, iPhone 5 with spotify. Now here is the funny part.. I can get a track working ...

Newbie

Hi, I have a Marantz sr7009 with spotify connect. It has ben working superfine for 7 months but stoppted working last saturday. For no reason at all. We use ipad, ipad mini, iPhone 5 with spotify. ...

356 Views

0 replies

0 likes

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"Failed signing into Spotify. User needs premium subscription." Spotify is already uninstalled

Hi guys. I uninstalled Spotify in July when my Premium expired, but I still get a pop up message whenever I turn on my phone or connect to wi-fi saying that signing in Spotify failed because I don't have a subscription. I'm currently using a Galaxy S...

Newbie

Hi guys. I uninstalled Spotify in July when my Premium expired, but I still get a pop up message whenever I turn on my phone or connect to wi-fi saying that signing in Spotify failed because I don't ...

491 Views

0 replies

0 likes

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Spotify usING all my data when it's in offline mode.

Title says it all. I have had spotify offline for the past two days and when I checked my data usage Spotify has used 2.6 of my data plan. Is there a reason for this?

Casual Listener

Title says it all. I have had spotify offline for the past two days and when I checked my data usage Spotify has used 2.6 of my data plan. Is there a reason for this?

Cca

Casual Listener

586 Views

2 replies

0 likes

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skips . during songs

spotify skips all the time during songs. I've already deleted and reinstall the apt with no success

Newbie

spotify skips all the time during songs. I've already deleted and reinstall the apt with no success

jean3601

Community Legend

785 Views

3 replies

0 likes

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Solved!! Trouble connecting to Facebook

Hello I am having trouble connecting to Facebook friends, it says I cannot connect to Facebook because my Facebook account is connected to another spotify account. When I first got spotify I registered and signed up using Facebook ( that spotify acco...

Casual Listener

Hello I am having trouble connecting to Facebook friends, it says I cannot connect to Facebook because my Facebook account is connected to another spotify account. When I first got spotify I register...

jean3601

Community Legend

858 Views

3 replies

0 likes

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Spotify app keeps crushing

I've already tried the clean uninstall, install of spotify from my sd card but this problem is just seems to be constant for a while now. Every time I open my browser or any other app that used internet connection my spotify just stops playing. So ba...

Casual Listener

I've already tried the clean uninstall, install of spotify from my sd card but this problem is just seems to be constant for a while now. Every time I open my browser or any other app that used inter...

468 Views

0 replies

0 likes

spotify app keeps crushing
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xperia z3 compact wi-fi issue

the app doesn't connect to the internet when Wi-Fi connection is turned on (but I can surf the internet).it works only when I switch the connection to mobile data.what is the problem?

Newbie

the app doesn't connect to the internet when Wi-Fi connection is turned on (but I can surf the internet). it works only when I switch the connection to mobile data. what is the problem?

418 Views

0 replies

0 likes

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Why doesn't Spotify App save my preference about shuffling, repeating all or track modes?

Ok, I use Spotify for a long time and love it. I have Premium account as well. But, I fed up with choosing shuffle mode or other repeat modes every time I open the app. It does not save my preference about them. These modes are always unchosen. Is th...

Newbie

Ok, I use Spotify for a long time and love it. I have Premium account as well.   But, I fed up with choosing shuffle mode or other repeat modes every time I open the app. It does not save my p...

ArnoldvGestel

Casual Listener

554 Views

1 replies

0 likes

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Spotify randomly shuffling

I have Spotify premium, and even if I don't ask it to, Spotify will shuffle my playlists. I do use Connect over multiple devices, but I've turned off shuffle on all of them. Still, it plays albums out of order. Is this a known problem?

Regular

I have Spotify premium, and even if I don't ask it to, Spotify will shuffle my playlists. I do use Connect over multiple devices, but I've turned off shuffle on all of them. Still, it plays albu...

296 Views

0 replies

0 likes

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Having trouble with Lock Screen controls

I've got a Samsung Galaxy S5 with a premium account and while I can use the lock screen to change songs I can't use the lock screen to select specific points in the music. When I try and do so the timer just sits at the selected time unless I close t...

Casual Listener

I've got a Samsung Galaxy S5 with a premium account and while I can use the lock screen to change songs I can't use the lock screen to select specific points in the music.   When I try and do ...

336 Views

0 replies

0 likes

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Won't login

My account is fine on my computer but on my phone when I try to login it's take like 5 min then at the end it never works

Visitor

My account is fine on my computer but on my phone when I try to login it's take like 5 min then at the end it never works

kbrooksc

Community Legend

365 Views

1 replies

0 likes

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Music completely disappeared after new phone

I got a new phone today and after I logged into Spotify with my new phone, there was nothing saved, playlists nor music.

Casual Listener

I got a new phone today and after I logged into Spotify with my new phone, there was nothing saved, playlists nor music.

Cespinosa1520

Casual Listener

326 Views

1 replies

0 likes

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Ads not playing

I know this complaint seems odd by the title, but for some reason the "watch this video to recieve 30 minutes of free music" ad will not play; it just shows a blank screen. As a result the app will completely lock me out of lstening to any music unti...

Newbie

I know this complaint seems odd by the title, but for some reason the "watch this video to recieve 30 minutes of free music" ad will not play; it just shows a blank screen. As a result the app will c...

819 Views

0 replies

0 likes

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I try to reset my password but a page pops up saying Sorry your form has expired... I need help

When I try to reset my password,I get the email sent to me then I click the link type in what I want my new password to be but I press enter and it says Sorry Form has expired. What does that mean? Please help.

Newbie

When I try to reset my password,I get the email sent to me then I click the link type in what I want my new password to be but I press enter and it says Sorry Form has expired. What does that mean? P...

607 Views

0 replies

0 likes

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Why can't I log into my account even when I reset the password?

How come I can't log into my account I keep getting wrong username and password and I can't have any space in between the words which I didnt, I even reset my password, well I guess Pandora it is, not going to pay monthlyrics for something with so ma...

Newbie

How come I can't log into my account I keep getting wrong username and password and I can't have any space in between the words which I didnt, I even reset my password, well I guess Pandora it is, no...

334 Views

0 replies

0 likes

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No internet connection when WiFi is working perfectly - Android Note 4

My wifiis running perfectly at my house yet Spotify is not letting me connect still. However, It lets me connect when I'm on 3G.I am using the most recent update of Spotify on Android 5.0.1 on a Samsung Note 4 I have tried re-installing it multiple t...

Newbie

My wifiis running perfectly at my house yet Spotify is not letting me connect still. However, It lets me connect when I'm on 3G. I am using the most recent update of Spotify on Android 5.0.1 on a Sa...

brnmndt

Newbie

1280 Views

2 replies

0 likes

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Spotify closes when using other apps

Hello, my Spotify App shuts down every time when I swith to another App, f.e. Whatsapp, Facebook, runtastic.The whole app closes itself after some seconds and I have to restart Spotify. When I am runnig Spotify on my smartphone and the app is open, n...

Newbie

Hello,   my Spotify App shuts down every time when I swith to another App, f.e. Whatsapp, Facebook, runtastic. The whole app closes itself after some seconds and I have to restart Spotif...

user-removed

Not applicable

1641 Views

1 replies

0 likes

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