Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42585 Views
  • 66 replies
  • 25 likes
  • 42585 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878090 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878090 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26381 Views
  • 4 replies
  • 0 likes
  • 26381 Views
  • 4 replies
  • 0 likes

Playlist an gleicher Stelle fortsetzen

Hallo. ich habe auf meinem Sony Xperia Go Android-Smartphone eine sehr umfangreiche Spotify-Playlist, bei der ich nach Pausen immer an der Stelle forthören möchte, wo ich zuvor unterbrochen habe. Das geht aber nicht. Ich drücke (wie beim CD-Player) w...

  • Casual Listener
  • Hallo.   ich habe auf meinem Sony Xperia Go Android-Smartphone eine sehr umfangreiche Spotify-Playlist, bei der ich nach Pausen immer an der Stelle forthören möchte, wo ich zuvor unterbrochen ...
  • mummel08
  • Casual Listener
  • 3563 Views
  • 4 replies
  • 0 likes
  • 3563 Views
  • 4 replies
  • 0 likes

Spotify whont work on my computer anymore after i linked it with my Samsung s3

Im aware of the option to control where songs are being played, but after my devices got paired, Spotify on my computer whont work, it plays for a second then no sound and just pauses, every time i turn on spotify it turns it on on my phone aswell.Im...

  • Casual Listener
  • Im aware of the option to control where songs are being played, but after my devices got paired, Spotify on my computer whont work, it plays for a second then no sound and just pauses, every time i t...
  • Teechuyagami
  • Casual Listener
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

Losing synced music when updating

Hi,I'm not sure if this is a known issue but it looks like every time I update the app it deletes my configuration, logging me out of the app and thus deleting all my synced music. That is really annoying, especially seeing that this particular updat...

  • Regular
  • Hi, I'm not sure if this is a known issue but it looks like every time I update the app it deletes my configuration, logging me out of the app and thus deleting all my synced music. That is really a...
  • dweynlovessptfy
  • Roadie
  • 1129 Views
  • 4 replies
  • 0 likes
  • 1129 Views
  • 4 replies
  • 0 likes

Trouble playing any songs on android since downgrade.

Nothings working on amdroid since downgrading. It was supposed to be temporary but now!?!

  • Newbie
  • Nothings working on amdroid since downgrading. It was supposed to be temporary but now!?!
  • dweynlovessptfy
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Spotify connected to Facebook

I want to erase my fb account but my Spotify is connected to my fb. What can I do?

  • Gig Goer
  • I want to erase my fb account but my Spotify is connected to my fb. What can I do?
  • OviiiOne
  • Community Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Solved!! Beatles?

Any chance you there will be Beatles on spotify?

  • Regular
  • Any chance you there will be Beatles on spotify?
  • TitusMartinus
  • Regular
  • 1839 Views
  • 5 replies
  • 0 likes
  • 1839 Views
  • 5 replies
  • 0 likes

bluetoot problems

I have a S3 (GTi9300) and i can't put my car to work with a new version of spotify 3.3. after reading a post i intalled the version 3.2 and it works great again. i have a bluetooth headset and i have the same problem solved also by the version 3.2. P...

  • Regular
  • I have a S3 (GTi9300) and i can't put my car to work with a new version of spotify 3.3. after reading a post i intalled the version 3.2 and it works great again. i have a bluetooth headset and i have...
  • 696 Views
  • 0 replies
  • 2 likes
  • bluetoot problems
  • 696 Views
  • 0 replies
  • 2 likes

Constantly asked to Login - Desyncing playlists

I have had this problem for quite a few days now. I have a Huawei y520 and I have the Spotify app on it. The thing is that, every certain time, I keep getting asked to log back in, which is only able to be done while connected to WiFi. The most annoy...

  • Newbie
  • I have had this problem for quite a few days now. I have a Huawei y520 and I have the Spotify app on it. The thing is that, every certain time, I keep getting asked to log back in, which is only able...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

How to turn off Spotify Connect?!

I left my laptop open because I am downloading a file and I quit Spotify on my computer but it keeps saying on my phone that I can connect and everytime it pops up in the App on my phone the songs keep skipping!

  • Gig Goer
  • I left my laptop open because I am downloading a file and I quit Spotify on my computer but it keeps saying on my phone that I can connect and everytime it pops up in the App on my phone the songs ke...
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

Spotify App Practically Useless [Samsung Galaxy Note 3/Lollipop OS]

At this point, I'm about ready to unsubscribe from Spotify and move over to Google Play. The Spotify app for Android is literally useless now. If it decides to open without crashing, I have to wait upwards of a minute sometimes for any screen to load...

  • Regular
  • At this point, I'm about ready to unsubscribe from Spotify and move over to Google Play. The Spotify app for Android is literally useless now. If it decides to open without crashing, I have to wait u...
  • TyH
  • Casual Listener
  • 1265 Views
  • 6 replies
  • 0 likes
  • 1265 Views
  • 6 replies
  • 0 likes

Samsung S6/Spotify Bluetooth Control

Hello everybody! Updated my phone at the weekend didnt I! Silly mistake. Now on Android 5.1.1 using Spotify 3.3.0.988. I connect the phone via Bluetooth to my Alpine CDE 187 R and to my Samsung Gear Fit. Prior to the update it would let me change tra...

  • Newbie
  • Hello everybody!   Updated my phone at the weekend didnt I! Silly mistake.   Now on Android 5.1.1 using Spotify 3.3.0.988.     I connect the phone via Bluetooth to my Alpine...
  • m0unds
  • Music Fan
  • 569 Views
  • 1 replies
  • 1 likes
  • 569 Views
  • 1 replies
  • 1 likes

Spotify you fail!

I wait to the release of Apple Music for Android then I quit my premium account! Why is it so hard to make it possible to change your playlist under Android! And why there is no Family Mode that I and my wife can use the online mode at the same time!...

  • Newbie
  • I wait to the release of Apple Music for Android then I quit my premium account! Why is it so hard to make it possible to change your playlist under Android! And why there is no Family Mode that I an...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

no sound on my android

there is no sound on my android but my playlists are there....Im paying for something I can't use right now...what is going on

  • Casual Listener
  • there is no sound on my android but my playlists are there....Im paying for something I can't use right now...what is going on
  • cephalization
  • Community Legend
  • 382 Views
  • 3 replies
  • 0 likes
  • 382 Views
  • 3 replies
  • 0 likes

Android Spotify Not Removing Songs From Playlist

I manually removed songs from a playlist via the app on my desktop, however, even though I can see the track listing of the playlist on the android app and see that the songs I removed are indeed gone, they will still end up playing as if they are st...

  • Newbie
  • I manually removed songs from a playlist via the app on my desktop, however, even though I can see the track listing of the playlist on the android app and see that the songs I removed are ...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Solved!! Spotify can't connect - Android app

I appologise for this being a subject of discussion beforen ow but I cannot find a solution that actually works.Basically put, I'm using an android phone (Xperia SP) and my Spotify app was working fine the wholetime i've had it but now suddenly this ...

  • Casual Listener
  • I appologise for this being a subject of discussion beforen ow but I cannot find a solution that actually works. Basically put, I'm using an android phone (Xperia SP) and my Spotify app was workin...
  • OperaNowPodcast
  • Regular
  • 27203 Views
  • 5 replies
  • 0 likes
  • Android
    internet
    mobile app
  • 27203 Views
  • 5 replies
  • 0 likes

brani spariti

Salve, avevo la mia play List di brani scaricati su sportivo da ascoltare in modalità offline. Premetto che il servizio di spotify io c'è l'ho gratuito per tre mesi con la promozione under30. Mi dice che i brani nn sono più disponibili. Come mai???

  • Newbie
  • Salve, avevo la mia play List di brani scaricati su sportivo da ascoltare in modalità offline. Premetto che il servizio di spotify io c'è l'ho gratuito per tre mesi con la promozione under30. Mi dice...
  • 522 Views
  • 0 replies
  • 0 likes
  • 522 Views
  • 0 replies
  • 0 likes

Spotify won't start on my Huawei ascend p7

When I try to start spotify on my Huawei ascend p7 it's goes black for two seconds and then close. I've even tried to restart my phone to factory settings, but nothing seems to help. Please help me fix the problem.

  • Visitor
  • When I try to start spotify on my Huawei ascend p7 it's goes black for two seconds and then close. I've even tried to restart my phone to factory settings, but nothing seems to help. Please help me f...
  • vdmarel
  • Newbie
  • 470 Views
  • 3 replies
  • 0 likes
  • 470 Views
  • 3 replies
  • 0 likes

cannot use premium on my android walkman and xperia phone

hi If i cannot use premium features on my walkman and phone (both android) then what is the point with paying for premium subscription? The shuffle function is still only available on these devices despite it saying premium account. I only use my chr...

  • Visitor
  • hi   If i cannot use premium features on my walkman and phone (both android)   then what is the point with paying for premium subscription?   The shuffle function is still only a...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Can't Login Into My Spotify On My Andriod!

Well it sucks I've changed my password for my andriod spotify account. But for some reason it still won't let me login cause it says that it's unable to login because my username or password isn't correct. But I've doubled checked my password and e-m...

  • Casual Listener
  • Well it sucks I've changed my password for my andriod spotify account. But for some reason it still won't let me login cause it says that it's unable to login because my username or password isn't co...
  • jasrodriquez
  • Casual Listener
  • 605 Views
  • 1 replies
  • 0 likes
  • Trouble Logging In
  • 605 Views
  • 1 replies
  • 0 likes

"You've reached the monthly free time limit"

Unless I'm miss understood in some way, Spotify doesn't have a "monthly time limit" anymore? However, I keep getting this message "You've reached the monthly free time limit" on my phone. It works completely fine on my computer. I've tried clearing t...

Screenshot_2015-07-05-13-08-48.png Screenshot_2015-07-19-17-42-59.png
  • Newbie
  • Unless I'm miss understood in some way, Spotify doesn't have a "monthly time limit" anymore? However, I keep getting this message "You've reached the monthly free time limit" on my phone. It wor...
  • 644 Views
  • 0 replies
  • 0 likes
  • 644 Views
  • 0 replies
  • 0 likes