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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376388 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7568 Views

0 replies

7 likes

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No internet connection when WiFi is working perfectly - Android Note 4

My wifiis running perfectly at my house yet Spotify is not letting me connect still. However, It lets me connect when I'm on 3G.I am using the most recent update of Spotify on Android 5.0.1 on a Samsung Note 4 I have tried re-installing it multiple t...

Newbie

My wifiis running perfectly at my house yet Spotify is not letting me connect still. However, It lets me connect when I'm on 3G. I am using the most recent update of Spotify on Android 5.0.1 on a Sa...

brnmndt

Newbie

1284 Views

2 replies

0 likes

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  • 2 replies
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Spotify closes when using other apps

Hello, my Spotify App shuts down every time when I swith to another App, f.e. Whatsapp, Facebook, runtastic.The whole app closes itself after some seconds and I have to restart Spotify. When I am runnig Spotify on my smartphone and the app is open, n...

Newbie

Hello,   my Spotify App shuts down every time when I swith to another App, f.e. Whatsapp, Facebook, runtastic. The whole app closes itself after some seconds and I have to restart Spotif...

user-removed

Not applicable

1641 Views

1 replies

0 likes

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Downloaded music appears not always to be downloded..? Also VERY slow to open playlist list??

music I have downloded to my Samsung Galaxy S5 phone, marked as downloaded by song title, often appears to be NOT downloaded after all. Device starts downloading before it can play it. Why is this? If a song is not there, why is it marked as download...

Community Legend

music I have downloded to my Samsung Galaxy S5 phone, marked as downloaded by song title, often appears to be NOT downloaded after all. Device starts downloading before it can play it. Why is this? I...

1472 Views

0 replies

0 likes

downloaded
Offline listening
slow
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  • 0 likes

Not possible to swipe songs anymore

I've installed my Nexus 7 (2012) in the dashboard of my car. I really like to use spotify there but after an update the swipe function doesn't work anymore. So before I had this problem i could switch a song easily by using my finger swiping over the...

Newbie

I've installed my Nexus 7 (2012) in the dashboard of my car. I really like to use spotify there but after an update the swipe function doesn't work anymore. So before I had this problem i could switc...

397 Views

0 replies

0 likes

  • 397 Views
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  • 0 likes

App problem on Galaxy S6

I noticed a problem with the app on my S6. Practically when the smartphone will lock screen you no longer can change the song using the keys of the earphones. Only with screen on I can browse songs. Loudness always works. What can I do?

Newbie

I noticed a problem with the app on my S6. Practically when the smartphone will lock screen you no longer can change the song using the keys of the earphones. Only with screen on I can browse so...

372 Views

0 replies

2 likes

  • 372 Views
  • 0 replies
  • 2 likes

Payment not accepted

Hello! I m in big trouble... I ve always payed my spotify premium with Postepay and now spotify keeps telling me tha my payment is not accepted... why..?

Casual Listener

Hello! I m in big trouble... I ve always payed my spotify premium with Postepay and now spotify keeps telling me tha my payment is not accepted... why..?

driveflanger

Community Legend

312 Views

1 replies

0 likes

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  • 1 replies
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locked out of my account

I got a new phone and I downloaded spotify and I can't get into my account. I have attempted to change my password several times and still can't get in. What do I do?

Newbie

I got a new phone and I downloaded spotify and I can't get into my account. I have attempted to change my password several times and still can't get in. What do I do?

264 Views

0 replies

0 likes

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new phone wont load local files

Just got a new phone after the old one broke, so when i installed spotify everything seemed to work perfectly, but now It wont load over local files, i checked the support page on android phones, I haven't used up the 3333 song limit, there is well o...

Casual Listener

Just got a new phone after the old one broke, so when i installed spotify everything seemed to work perfectly, but now It wont load over local files, i checked the support page on android phones, I h...

300 Views

0 replies

0 likes

  • 300 Views
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Spotify on Zenfone 5 Lock screen without Artist Wallpaper

Hello...I have a Zenfone 5 with Lollipop (5.0) and the artist wallpaper in the lock screen doesn't work for me... My girlfriend have a "Motorola Moto X 2" and it works... My phone:My girlfriend's phone: Somebody can help me?Thanks...

Visitor

Hello... I have a Zenfone 5 with Lollipop (5.0) and the artist wallpaper in the lock screen doesn't work for me... My girlfriend have a "Motorola Moto X 2" and it works...   My phone: ...

704 Views

0 replies

0 likes

Lollipop
zenfone 5
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Can I use my account at the same time on multiple devices?

Hey, Can I use my spotify account on different devices at the same time? For example - I'm playing one song on my laptop but then I go to another room and turn another song on my mobile, then turn a third song or playlist on my tablet? Or run differe...

Casual Listener

Hey,   Can I use my spotify account on different devices at the same time? For example - I'm playing one song on my laptop but then I go to another room and turn another song on my mobile, the...

user-removed

Not applicable

1672 Views

3 replies

0 likes

Account
Android
Desktop
devices
laptop
tablet
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  • 3 replies
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Android randomly shuffles or repeats after unpausing

Just noticed this a couple weeks ago. I'll be listening to an album straight through. If I pause and then wish to restart, it starts shuffling within the same artist, even though shuffle has not been selected. Then, when I manually select the song wh...

Casual Listener

Just noticed this a couple weeks ago. I'll be listening to an album straight through. If I pause and then wish to restart, it starts shuffling within the same artist, even though shuffle has not been...

duff735

Casual Listener

688 Views

5 replies

0 likes

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  • 5 replies
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Lost account with my credit card

I made a account with a whatever email now I can't remember and I'm afraid it'll keep charging me please help!

Casual Listener

I made a account with a whatever email now I can't remember and I'm afraid it'll keep charging me please help!

MichaelW

Community Legend

598 Views

3 replies

0 likes

  • 598 Views
  • 3 replies
  • 0 likes

Student premium.

I applied for student premium twice and a message said it didn't work when I pressed submit. But my account was charged twice and I still don't have premium. I'm getting extremely aggravated because I can't contact an actual person to get the issue r...

Newbie

I applied for student premium twice and a message said it didn't work when I pressed submit. But my account was charged twice and I still don't have premium. I'm getting extremely aggravated because ...

247 Views

0 replies

0 likes

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spotify pauses for no reason

I just got a new phone and I downloaded the spotify app. It plays a song for a few seconds then pauses the song. Sometimes I have to go in and hit play and sometimes the songs start player on their own.

Casual Listener

I just got a new phone and I downloaded the spotify app. It plays a song for a few seconds then pauses the song. Sometimes I have to go in and hit play and sometimes the songs start player on their o...

nep87

Casual Listener

697 Views

2 replies

0 likes

pause
pauses
Pausing playback
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  • 2 replies
  • 0 likes

No Recommended Stations Showing

I'm using a Nexus 7 (latest OS) and I have no recommended stations showing. (The only option I have when I select 'Radio' is the add new stations button in the top right hand corner). Logging out and in again doesn't help, nor does uninstalling and r...

Newbie

I'm using a Nexus 7 (latest OS) and I have no recommended stations showing. (The only option I have when I select 'Radio' is the add new stations button in the top right hand corner).  Logging ...

242 Views

0 replies

0 likes

  • 242 Views
  • 0 replies
  • 0 likes

spotify app

How do I create spotify app after previous deleted and have account account Is setup ?? On Samsung S6 please

Casual Listener

How do I create spotify app after previous deleted and have account account Is setup ?? On Samsung S6 please

262 Views

0 replies

0 likes

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Transfer Music from Phone to Computer

Hello, I just bought myself a new computer, and can immidiatly listen to all songs that are from Spotify on my newly downloaded Spotify application. However, I cannot listen to local files from my old computer on this one. Is there a way I can transf...

Newbie

Hello,   I just bought myself a new computer, and can immidiatly listen to all songs that are from Spotify on my newly downloaded Spotify application. However, I cannot listen to local files...

Kimisenling

Casual Listener

17363 Views

4 replies

1 likes

  • 17363 Views
  • 4 replies
  • 1 likes

Equilizer does not work

Hi, I have a new note 5 (920c version). My previous phone was note 4. On my new phone samsung equlizer (or any other equilizer) does not effect music at all. However equilizers workd in google music. I think there is a problem with android 5.1 and sp...

Casual Listener

Hi,   I have a new note 5 (920c version). My previous phone was note 4. On my new phone samsung equlizer (or any other equilizer) does not effect music at all. However equilizers workd in goog...

thegamerm

Casual Listener

482 Views

2 replies

0 likes

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  • 2 replies
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My playlists keep downloading to internal casche - zte quartz

I have a zte quartz Android phone, O S is z797cv1.0.0b05I also have Spotify premium, allowing me to download playlists to my phone. Here's my problem: my playlists keep downloading to internal casche. I have followed the instructions for switching my...

Casual Listener

I have a zte quartz Android phone, O S is z797cv1.0.0b05 I also have Spotify premium, allowing me to download playlists to my phone. Here's my problem: my playlists keep downloading to internal ca...

Siller18

Regular

976 Views

5 replies

1 likes

  • 976 Views
  • 5 replies
  • 1 likes

Several downloaded playlists are now missing one to two songs each. Why?

I have been listening to these downloaded playlists for some time now, but most one or two songs from several playlists are no longer available offline and I have to download them again and again. How do I get back to keeping them downloaded? My Wi-F...

Casual Listener

I have been listening to these downloaded playlists for some time now, but most one or two songs from several playlists are no longer available offline and I have to download them again and again. Ho...

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
  • 0 likes