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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387425 Views

545 replies

34 likes

Account
Free
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  • 545 replies
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8041 Views

0 replies

7 likes

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Having trouble with Lock Screen controls

I've got a Samsung Galaxy S5 with a premium account and while I can use the lock screen to change songs I can't use the lock screen to select specific points in the music. When I try and do so the timer just sits at the selected time unless I close t...

Casual Listener

I've got a Samsung Galaxy S5 with a premium account and while I can use the lock screen to change songs I can't use the lock screen to select specific points in the music.   When I try and do ...

341 Views

0 replies

0 likes

  • 341 Views
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Won't login

My account is fine on my computer but on my phone when I try to login it's take like 5 min then at the end it never works

Visitor

My account is fine on my computer but on my phone when I try to login it's take like 5 min then at the end it never works

kbrooksc

Community Legend

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
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Music completely disappeared after new phone

I got a new phone today and after I logged into Spotify with my new phone, there was nothing saved, playlists nor music.

Casual Listener

I got a new phone today and after I logged into Spotify with my new phone, there was nothing saved, playlists nor music.

Cespinosa1520

Casual Listener

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Ads not playing

I know this complaint seems odd by the title, but for some reason the "watch this video to recieve 30 minutes of free music" ad will not play; it just shows a blank screen. As a result the app will completely lock me out of lstening to any music unti...

Newbie

I know this complaint seems odd by the title, but for some reason the "watch this video to recieve 30 minutes of free music" ad will not play; it just shows a blank screen. As a result the app will c...

827 Views

0 replies

0 likes

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I try to reset my password but a page pops up saying Sorry your form has expired... I need help

When I try to reset my password,I get the email sent to me then I click the link type in what I want my new password to be but I press enter and it says Sorry Form has expired. What does that mean? Please help.

Newbie

When I try to reset my password,I get the email sent to me then I click the link type in what I want my new password to be but I press enter and it says Sorry Form has expired. What does that mean? P...

611 Views

0 replies

0 likes

  • 611 Views
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Why can't I log into my account even when I reset the password?

How come I can't log into my account I keep getting wrong username and password and I can't have any space in between the words which I didnt, I even reset my password, well I guess Pandora it is, not going to pay monthlyrics for something with so ma...

Newbie

How come I can't log into my account I keep getting wrong username and password and I can't have any space in between the words which I didnt, I even reset my password, well I guess Pandora it is, no...

340 Views

0 replies

0 likes

  • 340 Views
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No internet connection when WiFi is working perfectly - Android Note 4

My wifiis running perfectly at my house yet Spotify is not letting me connect still. However, It lets me connect when I'm on 3G.I am using the most recent update of Spotify on Android 5.0.1 on a Samsung Note 4 I have tried re-installing it multiple t...

Newbie

My wifiis running perfectly at my house yet Spotify is not letting me connect still. However, It lets me connect when I'm on 3G. I am using the most recent update of Spotify on Android 5.0.1 on a Sa...

brnmndt

Newbie

1297 Views

2 replies

0 likes

  • 1297 Views
  • 2 replies
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Spotify closes when using other apps

Hello, my Spotify App shuts down every time when I swith to another App, f.e. Whatsapp, Facebook, runtastic.The whole app closes itself after some seconds and I have to restart Spotify. When I am runnig Spotify on my smartphone and the app is open, n...

Newbie

Hello,   my Spotify App shuts down every time when I swith to another App, f.e. Whatsapp, Facebook, runtastic. The whole app closes itself after some seconds and I have to restart Spotif...

user-removed

Not applicable

1649 Views

1 replies

0 likes

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  • 1 replies
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Downloaded music appears not always to be downloded..? Also VERY slow to open playlist list??

music I have downloded to my Samsung Galaxy S5 phone, marked as downloaded by song title, often appears to be NOT downloaded after all. Device starts downloading before it can play it. Why is this? If a song is not there, why is it marked as download...

Community Legend

music I have downloded to my Samsung Galaxy S5 phone, marked as downloaded by song title, often appears to be NOT downloaded after all. Device starts downloading before it can play it. Why is this? I...

1480 Views

0 replies

0 likes

downloaded
Offline listening
slow
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  • 0 likes

Not possible to swipe songs anymore

I've installed my Nexus 7 (2012) in the dashboard of my car. I really like to use spotify there but after an update the swipe function doesn't work anymore. So before I had this problem i could switch a song easily by using my finger swiping over the...

Newbie

I've installed my Nexus 7 (2012) in the dashboard of my car. I really like to use spotify there but after an update the swipe function doesn't work anymore. So before I had this problem i could switc...

403 Views

0 replies

0 likes

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App problem on Galaxy S6

I noticed a problem with the app on my S6. Practically when the smartphone will lock screen you no longer can change the song using the keys of the earphones. Only with screen on I can browse songs. Loudness always works. What can I do?

Newbie

I noticed a problem with the app on my S6. Practically when the smartphone will lock screen you no longer can change the song using the keys of the earphones. Only with screen on I can browse so...

382 Views

0 replies

2 likes

  • 382 Views
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  • 2 likes

Payment not accepted

Hello! I m in big trouble... I ve always payed my spotify premium with Postepay and now spotify keeps telling me tha my payment is not accepted... why..?

Casual Listener

Hello! I m in big trouble... I ve always payed my spotify premium with Postepay and now spotify keeps telling me tha my payment is not accepted... why..?

driveflanger

Community Legend

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
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locked out of my account

I got a new phone and I downloaded spotify and I can't get into my account. I have attempted to change my password several times and still can't get in. What do I do?

Newbie

I got a new phone and I downloaded spotify and I can't get into my account. I have attempted to change my password several times and still can't get in. What do I do?

272 Views

0 replies

0 likes

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new phone wont load local files

Just got a new phone after the old one broke, so when i installed spotify everything seemed to work perfectly, but now It wont load over local files, i checked the support page on android phones, I haven't used up the 3333 song limit, there is well o...

Casual Listener

Just got a new phone after the old one broke, so when i installed spotify everything seemed to work perfectly, but now It wont load over local files, i checked the support page on android phones, I h...

304 Views

0 replies

0 likes

  • 304 Views
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Spotify on Zenfone 5 Lock screen without Artist Wallpaper

Hello...I have a Zenfone 5 with Lollipop (5.0) and the artist wallpaper in the lock screen doesn't work for me... My girlfriend have a "Motorola Moto X 2" and it works... My phone:My girlfriend's phone: Somebody can help me?Thanks...

Visitor

Hello... I have a Zenfone 5 with Lollipop (5.0) and the artist wallpaper in the lock screen doesn't work for me... My girlfriend have a "Motorola Moto X 2" and it works...   My phone: ...

711 Views

0 replies

0 likes

Lollipop
zenfone 5
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  • 0 likes

Can I use my account at the same time on multiple devices?

Hey, Can I use my spotify account on different devices at the same time? For example - I'm playing one song on my laptop but then I go to another room and turn another song on my mobile, then turn a third song or playlist on my tablet? Or run differe...

Casual Listener

Hey,   Can I use my spotify account on different devices at the same time? For example - I'm playing one song on my laptop but then I go to another room and turn another song on my mobile, the...

user-removed

Not applicable

1693 Views

3 replies

0 likes

Account
Android
Desktop
devices
laptop
tablet
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  • 3 replies
  • 0 likes

Android randomly shuffles or repeats after unpausing

Just noticed this a couple weeks ago. I'll be listening to an album straight through. If I pause and then wish to restart, it starts shuffling within the same artist, even though shuffle has not been selected. Then, when I manually select the song wh...

Casual Listener

Just noticed this a couple weeks ago. I'll be listening to an album straight through. If I pause and then wish to restart, it starts shuffling within the same artist, even though shuffle has not been...

duff735

Casual Listener

705 Views

5 replies

0 likes

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  • 5 replies
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Lost account with my credit card

I made a account with a whatever email now I can't remember and I'm afraid it'll keep charging me please help!

Casual Listener

I made a account with a whatever email now I can't remember and I'm afraid it'll keep charging me please help!

MichaelW

Community Legend

605 Views

3 replies

0 likes

  • 605 Views
  • 3 replies
  • 0 likes

Student premium.

I applied for student premium twice and a message said it didn't work when I pressed submit. But my account was charged twice and I still don't have premium. I'm getting extremely aggravated because I can't contact an actual person to get the issue r...

Newbie

I applied for student premium twice and a message said it didn't work when I pressed submit. But my account was charged twice and I still don't have premium. I'm getting extremely aggravated because ...

250 Views

0 replies

0 likes

  • 250 Views
  • 0 replies
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spotify pauses for no reason

I just got a new phone and I downloaded the spotify app. It plays a song for a few seconds then pauses the song. Sometimes I have to go in and hit play and sometimes the songs start player on their own.

Casual Listener

I just got a new phone and I downloaded the spotify app. It plays a song for a few seconds then pauses the song. Sometimes I have to go in and hit play and sometimes the songs start player on their o...

nep87

Casual Listener

712 Views

2 replies

0 likes

pause
pauses
Pausing playback
  • 712 Views
  • 2 replies
  • 0 likes