Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi! I signed up with Spotify using a regular login, and, then, used 'Connect To Facebook'. It was working fine, until today, when they disconnected. And it keeps giving me the error "there is another Spotify account associated with this Facebook acco...
Hi! I signed up with Spotify using a regular login, and, then, used 'Connect To Facebook'. It was working fine, until today, when they disconnected. And it keeps giving me the error "there is another...
Community Legend
798 Views
1 replies
0 likes
Where on an Android device does Spotify store cache & offline files? After installing some cache data has appeared on the installed memory card but in addition nearly 10 GB of main storage has disappeared.
Where on an Android device does Spotify store cache & offline files? After installing some cache data has appeared on the installed memory card but in addition nearly 10 GB of main storage has di...
Community Legend
7531 Views
1 replies
0 likes
Hi! Im sorry if my english isnt really good. I have issues with the synchronisation on my galaxys3. It synchronises all the time but still I cant access my music offline. Ive already emptied the cache, check if it was on the sd card and install the a...
Hi! Im sorry if my english isnt really good. I have issues with the synchronisation on my galaxys3. It synchronises all the time but still I cant access my music offline. Ive already emptied the cach...
Community Legend
482 Views
1 replies
0 likes
Hi. I just recently signed up for premium on the 3 month promo. I was previously on Google Play Music.Running Spotify on my Galaxy S5 with Android 5.0, non rooted & stock. Basically the problem is as follows. I will have some song playing and then it...
Hi. I just recently signed up for premium on the 3 month promo. I was previously on Google Play Music. Running Spotify on my Galaxy S5 with Android 5.0, non rooted & stock. Bas...
Casual Listener
3907 Views
3 replies
0 likes
I made steps to change the storage to sd, but continues storing in the phone internal memory.It has more space in SD than in internal memory.Correct this please.Spoiler (Highlight to read)=(=(
I made steps to change the storage to sd, but continues storing in the phone internal memory. It has more space in SD than in internal memory. Correct this please. =(
Community Legend
675 Views
5 replies
0 likes
I have my Spotify account connected to 3 devices. On my main device I have a few playlist saved, but when on the other devices they are not. While I was out my main device (Samsung Galaxy S5) was running low on battery, so I used my work phone (HTC O...
I have my Spotify account connected to 3 devices. On my main device I have a few playlist saved, but when on the other devices they are not. While I was out my main device (Samsung Galaxy S5) was run...
Community Legend
650 Views
1 replies
0 likes
So basically, i decided to finally get Spotify and got my 7 days free premium and was enjoying it. However problems have only happened. This is basically what happens. My S4 is up to date, and im assuming the Google Play Store is giving me the up to ...
So basically, i decided to finally get Spotify and got my 7 days free premium and was enjoying it. However problems have only happened. This is basically what happens. My S4 is up to date, a...
Community Legend
411 Views
2 replies
0 likes
I've been a premium member for a few years now. Over the past 6-8 months, things on my Samsung Galaxy S3 has gotten to the point I can't even use the app. The load time (for even downloaded playlists) can take up to 3 minutes when I am in a 4G area. ...
I've been a premium member for a few years now. Over the past 6-8 months, things on my Samsung Galaxy S3 has gotten to the point I can't even use the app. The load time (for even download...
Community Legend
1166 Views
5 replies
1 likes
I am getting to the maximum capacity on my SD card for Spotify but I can't seem to reduce the tracks on the Mobile playlist by deleting them to create more space, how do I do this? I am using a HTC M8 with 16GB SD card and I have the desktop Site on ...
I am getting to the maximum capacity on my SD card for Spotify but I can't seem to reduce the tracks on the Mobile playlist by deleting them to create more space, how do I do this? I am using a...
Music Fan
720 Views
4 replies
0 likes
Since there has been the volume issue with Spotify 2.7, lots of people started noticing for the first time that the volume on Android is to low. Now with Spotify 2.8, everybody thinks that this is solved. Sadly, no one seem to notice that it isn't. Y...
Since there has been the volume issue with Spotify 2.7, lots of people started noticing for the first time that the volume on Android is to low. Now with Spotify 2.8, everybody thinks that this is so...
Gig Goer
424 Views
1 replies
0 likes
Hi,trying to upgrade to premium from a samsung galaxy S3 in the UK. The payment option screen will not allow me to select any options. I want to pay by Visa, but clicking on the options has no effect. Helpthanks in advance !
Hi, trying to upgrade to premium from a samsung galaxy S3 in the UK. The payment option screen will not allow me to select any options. I want to pay by Visa, but clicking on the options has no effe...
Community Legend
564 Views
2 replies
0 likes
I have premium and when I opened up Spotify on my phone (Galaxy S6) it went to the login screen. Once I logged in all my music was gone and I went back to free. I tried reinstalling the app and restarting my phone.
I have premium and when I opened up Spotify on my phone (Galaxy S6) it went to the login screen. Once I logged in all my music was gone and I went back to free. I tried reinstalling the app and resta...
Community Legend
437 Views
3 replies
0 likes
Hello guys, i just signed the spotify premium (about two or three days).when i try to sync my lists to listen in off-line mode the songs are downloaded in the internal storage. I look for solutions in any foruns i know, but the i can't fix that probl...
Hello guys, i just signed the spotify premium (about two or three days). when i try to sync my lists to listen in off-line mode the songs are downloaded in the internal storage. I look fo...
Community Legend
4667 Views
11 replies
0 likes
I have premium but my bank merged with another and my debit card changed. It won't let me get into my payment options. Every time I try a box pops up saying that this action is unsupported for my account at this time. I have sent two messages to cust...
I have premium but my bank merged with another and my debit card changed. It won't let me get into my payment options. Every time I try a box pops up saying that this action is unsupported for my acc...
Community Legend
403 Views
1 replies
0 likes
Hi there,I'm looking for a way to download/synchronize downloaded playlists from pc to samsung s4 with usb-cable.Problem is that the s4 isn't added as device on the left side of the spotify app.There is no WLAN, thats the reason why I want to synchro...
Hi there, I'm looking for a way to download/synchronize downloaded playlists from pc to samsung s4 with usb-cable. Problem is that the s4 isn't added as device on the left side of the spotify app. ...
Community Legend
787 Views
5 replies
0 likes
I'm using spotify for long time on android and desktop without any problem. But now i have a problem. max volume got really low, on my desktop it is not a big deal cuz i can increase the volume with control center. I dont know what happened but i can...
I'm using spotify for long time on android and desktop without any problem. But now i have a problem. max volume got really low, on my desktop it is not a big deal cuz i can increase the volume with ...
Not applicable
886 Views
4 replies
0 likes
This is the second time I post something about this.My concern is basically about audio levels for certain music albums (a lot actually), from a lot of rock bands (Metallica, Foo Fighters, Meshuggah and the list keeps going) or even in Hip Hop albums...
This is the second time I post something about this. My concern is basically about audio levels for certain music albums (a lot actually), from a lot of rock bands (Metallica, Foo Fighters, Meshug...
Spotify Star
1354 Views
6 replies
2 likes
I am not a premium member. On my phone (HTC One M8), when I choose "Shuffle Play," the app asks whether I would like to Get Premium. If I choose Later, the "Premium" window closes, but no music plays. I have no way at the moment to listen to music wi...
I am not a premium member. On my phone (HTC One M8), when I choose "Shuffle Play," the app asks whether I would like to Get Premium. If I choose Later, the "Premium" window closes, but no music ...
Newbie
9040 Views
8 replies
1 likes
Sorry for the dumb question, but will my offline cache get deleted when I update on my android device? I have a premium account and updated the app a year or so ago and lost all of my offline cache. Very frustrating as I have limited access to high s...
Sorry for the dumb question, but will my offline cache get deleted when I update on my android device? I have a premium account and updated the app a year or so ago and lost all of my offline cache. ...
Spotify Star
1209 Views
3 replies
0 likes
