Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111290 Views

26 replies

3 likes

  • 111290 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223868 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223868 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581130 Views

79 replies

3 likes

  • 581130 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478420 Views

577 replies

40 likes

Account
Free
  • 478420 Views
  • 577 replies
  • 40 likes

Solved!! Payment

Hi how come I've just paid for premium and its still saying update payment yet it's took the money out :s

Casual Listener

Hi how come I've just paid for premium and its still saying update payment yet it's took the money out :s

Daniel

Community Legend

1812 Views

9 replies

0 likes

  • 1812 Views
  • 9 replies
  • 0 likes

Can't access and material design

Hello, i use and love Spotify on my smartphone Android (Nexus 5) but with last upgrade can't login to my account if i use WiFi (no problem instead with LTE). The application claim that i am offline but it's not true because i use other smartphone And...

Regular

Hello, i use and love Spotify on my smartphone Android (Nexus 5) but with last upgrade can't login to my account if i use WiFi (no problem instead with LTE). The application claim that i am offline b...

roberto11700

Regular

898 Views

2 replies

0 likes

  • 898 Views
  • 2 replies
  • 0 likes

Samsung s5 Album art isn't showing anymore!

Hey spotify! I recently updated my s5 and now I don't have my album art anymore at the lockscreen!Was this intended? I really enjoyed the lockscreen art! See? This is all that comes up, im not sure if I have to do something to turn it on or bring it ...

Casual Listener

Hey spotify! I recently updated my s5 and now I don't have my album art anymore at the lockscreen! Was this intended? I really enjoyed the lockscreen art!  See? This is all that come...

Daniel

Community Legend

1856 Views

5 replies

0 likes

  • 1856 Views
  • 5 replies
  • 0 likes

Ayuda necesito saber que dispositivos estan sincronizados con mi cuenta

Es raro pero a mi hermanito le robaron un ps4 y ocupo su numero de serie que aparecia cuando lo sincronize ayuda por favor

Newbie

Es raro pero a mi hermanito le robaron un ps4 y ocupo su numero de serie que aparecia cuando lo sincronize ayuda por favor

Daniel

Community Legend

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

I need help with premium

So I bought a Google play card hoping it would work to buy premium in redeem code, but it didn't worknow it said invalid code and I tried about 15 times thinking it was the way I was writing the code but nothing changed, so I went and redeemed it on ...

Newbie

So I bought a Google play card hoping it would work to buy premium in redeem code, but it didn't worknow it said invalid code and I tried about 15 times thinking it was the way I was writing the code...

Daniel

Community Legend

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Do you HAVE TO subscribe to the 60 days free trial in order to play music?

Hi, I've been using spotify on my android phone with no problem until last week, a notice keeps popping up whenever I press play to force me to sign up for the 60 day free trial. If I click "later" it just goes back to the previous page and doesn't d...

Newbie

Hi, I've been using spotify on my android phone with no problem until last week, a notice keeps popping up whenever I press play to force me to sign up for the 60 day free trial. If I click "later" i...

Daniel

Community Legend

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Solved!! detach Facebook acct

I am trying to find out how to detach my Facebook account ao i xan delete my Facebook account and still enjoy spotify.

Newbie

I am trying to find out how to detach my Facebook account ao i xan delete my Facebook account and still enjoy spotify.

user-removed

Not applicable

606 Views

1 replies

0 likes

  • 606 Views
  • 1 replies
  • 0 likes

premiun

Hej! Jag hade premium och testade i en månad och nu har det dragits pengar för en månad till. Hur gör jag föf att få dem tillbaka???

Newbie

Hej! Jag hade premium och testade i en månad och nu har det dragits pengar för en månad till. Hur gör jag föf att få dem tillbaka???

Daniel

Community Legend

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

Saving to SD card

I have an lg optimus pro G in this phone is crazy it has 25 gigs of internal memory. Have a 16 gig memory card, but I can't for the life of me use more than 10 gigs only use 6 gigs for all my music the problem is I guess I need a bigger SD card

Newbie

I have an lg optimus pro G in this phone is crazy it has 25 gigs of internal memory. Have a 16 gig memory card, but I can't for the life of me use more than 10 gigs only use 6 gigs for all my music t...

Daniel

Community Legend

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

won't let me choose a specific song

This morning I tapped on a song and it came up with a suggested song. It was working just fine yesterday and now it won't let me choose the songs I want.

Newbie

This morning I tapped on a song and it came up with a suggested song. It was working just fine yesterday and now it won't let me choose the songs I want. 

Skellingtor

Community Legend

842 Views

1 replies

0 likes

  • 842 Views
  • 1 replies
  • 0 likes

Has anyone else had trouble contacting customer support?

I have litterally had it with these people. I am paying 10 dollars a month for a account that I can't even get into and no one seems to be helping me after going online 4 times and getting the same old generic answers that I had already looked at I t...

Newbie

I have litterally had it with these people. I am paying 10 dollars a month for a account that I can't even get into and no one seems to be helping me after going online 4 times and getting the same o...

kbrooksc

Community Legend

1913 Views

10 replies

0 likes

  • 1913 Views
  • 10 replies
  • 0 likes

Album Cover Bug

Hey guys, on my Sony Xperia Z3 Compact (latest android) with Spotify Premium I have a problem.If I listen to some offline playlists, some album covers from the tracks aren't there. The picture is the grey standard but on my pc, the same tracks have a...

Newbie

Hey guys, on my Sony Xperia Z3 Compact (latest android) with Spotify Premium I have a problem. If I listen to some offline playlists, some album covers from the tracks aren't there. The picture is t...

Jason

Spotify Legend

1040 Views

1 replies

0 likes

Android
Cover Images
Offline songs
Sony
  • 1040 Views
  • 1 replies
  • 0 likes

APN Issues

I have been using spotify for quite some time and am very happy with it. I noticed at work today that when I loose all mobile signal Spotify thinks I am disconnected from the internet even when a valid internet connection exists with wifi. I am able ...

Newbie

I have been using spotify for quite some time and am very happy with it.   I noticed at work today that when I loose all mobile signal Spotify thinks I am disconnected from the internet e...

2121 Views

0 replies

4 likes

APN
Connection issues
VPN
  • 2121 Views
  • 0 replies
  • 4 likes

Solved!! Me and my friend share the same spotify. His says he has pre.I'm but my doesnt

Me and my friend share the same spotify. His says he has pre.I'm but my doesnt. What is going on. How can I fix this?

Casual Listener

Me and my friend share the same spotify. His says he has pre.I'm but my doesnt. What is going on. How can I fix this?

Daniel

Community Legend

1466 Views

5 replies

0 likes

  • 1466 Views
  • 5 replies
  • 0 likes

Devices, how to stream different music

hey guysso my borther just donwload spotfy to his table and sign in with my accounti have spoify on my phone so now theres two devices with the same account is it possible fro my brother to be listen somw random music and i can be listening to someth...

Newbie

hey guys so my borther just donwload spotfy to his table and sign in with my account i have spoify on my phone so now theres two devices with the same account  is it possible fro my brother t...

Daniel

Community Legend

647 Views

2 replies

0 likes

  • 647 Views
  • 2 replies
  • 0 likes

Spotify crashes at random on LG G3 S

Hello there, I'm having a bit of a problem with my spotify application. Since I updated my LG G3 S to the newest android software (android 5) spotify caused some problems. Every time I listen my music and try to multitask with other apps Spotify cras...

Casual Listener

Hello there,   I'm having a bit of a problem with my spotify application. Since I updated my LG G3 S to the newest android software (android 5) spotify caused some problems. Every time I liste...

Nico

Community Legend

1498 Views

3 replies

0 likes

  • 1498 Views
  • 3 replies
  • 0 likes

Solved!! Premium

So if I subscribe I can play any song on spotify even if I have my data and wifi turned off? And does it download to my phone or can I just play the music off the app

Casual Listener

So if I subscribe I can play any song on spotify even if I have my data and wifi turned off? And does it download to my phone or can I just play the music off the app

Nico

Community Legend

1175 Views

3 replies

0 likes

  • 1175 Views
  • 3 replies
  • 0 likes

queue issue...

Why can't I remove or clear the queue list? I hit the x button but it just takes me back a screen...Stock s4 on lollipop.

Newbie

Why can't I remove or clear the queue list? I hit the x button but it just takes me back a screen... Stock s4 on lollipop.

457 Views

0 replies

0 likes

  • 457 Views
  • 0 replies
  • 0 likes

All my saved songs were unliked. Playlists are still there, bit no songs are saved.

All my saved songs were unliked. All my paylists are still there, bit no songs are saved. Thousands of songs are not saved anymore.

Newbie

All my saved songs were unliked. All my paylists are still there, bit no songs are saved. Thousands of songs are not saved anymore.

marshalljj2

Newbie

569 Views

1 replies

0 likes

  • 569 Views
  • 1 replies
  • 0 likes

Solved!! Multiple devices when only got two

Spotify is stating that I am trying to sync my music to more then 3 devices when I only have my phone and my desktop PC, when I went to the list of device's on the Spotify website my phone was there multiple times and it looks like to be every time I...

Newbie

Spotify is stating that I am trying to sync my music to more then 3 devices when I only have my phone and my desktop PC, when I went to the list of device's on the Spotify website my phone was there ...

user-removed

Not applicable

884 Views

2 replies

0 likes

  • 884 Views
  • 2 replies
  • 0 likes