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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375742 Views

541 replies

34 likes

Account
Free
  • 375742 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7538 Views

0 replies

7 likes

  • 7538 Views
  • 0 replies
  • 7 likes

Solved!! How to share with non-facebook friends?

It seems I can only select recipients from my facebook friends. Is there a trick to get also users that only have a spotyify user id to show up in this?

Newbie

It seems I can only select recipients from my facebook friends. Is there a trick to get also users that only have a spotyify user id to show up in this?

user-removed

Not applicable

988 Views

1 replies

0 likes

  • 988 Views
  • 1 replies
  • 0 likes

Crash on playlist searching... Help please

So when I try to use the search feature to look for a song in my play list spotify crashes every time. It's been happening for a few months now and very annoying

Newbie

So when I try to use the search feature to look for a song in my play list spotify crashes every time. It's been happening for a few months now and very annoying

user-removed

Not applicable

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Log in trouble

Every time I try and login, Spotify replies with a notification that says, "You already have an account with this username" and stops me from logging in. Please help. I've tried redoing my PW but every time I change it, it tells me my session has bee...

Casual Listener

Every time I try and login, Spotify replies with a notification that says, "You already have an account with this username" and stops me from logging in. Please help. I've tried redoing my PW but eve...

user-removed

Not applicable

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Solved!! Spotify connect

So every time I listen to music and every one else in my family wants to listening to music and when they start their music my devise says you are now controling the other devise. So I must click "Spotify connect" and click on my phone. Although this...

Newbie

So every time I listen to music and every one else in my family wants to listening to music and when they start their music my devise says you are now controling the other devise. So I must click "Sp...

Jordi

Community Legend

582 Views

1 replies

0 likes

  • 582 Views
  • 1 replies
  • 0 likes

Can't download offline music anymore

Hello, I have a premium account, but for the last 2 days everytime I'm trying to download offline music, it saves and download but when I close and opened the spotify app, they are not downloaded, I have to redownload the album and it does the same t...

Visitor

Hello, I have a premium account, but for the last 2 days everytime I'm trying to download offline music, it saves and download but when I close and opened the spotify app, they are not downloaded, I ...

user-removed

Not applicable

508 Views

1 replies

1 likes

  • 508 Views
  • 1 replies
  • 1 likes

Guest network

I have two WiFi networks - home & guest - and some Spotify Connect devices.All the Spotify Connect devices have static IP addresses from my router.I use Android Spotify app.The guest network is configured in such way that the IP addresses can be reac...

Music Fan

I have two WiFi networks - home & guest - and some Spotify Connect devices. All the Spotify Connect devices have static IP addresses from my router. I use Android Spotify app. The guest networ...

user-removed

Not applicable

748 Views

1 replies

0 likes

  • 748 Views
  • 1 replies
  • 0 likes

No premium account on my cellphone

I have a family plan and I added my girlfriend. On her computer, spotify shows se has a premium account. But on her cell phone, spotify shows as if she had a free account, no premium. She has a samsung galaxy S3. I upgraded spotify to the latest vers...

Newbie

I have a family plan and I added my girlfriend. On her computer, spotify shows se has a premium account. But on her cell phone, spotify shows as if she had a free account, no premium.   S...

user-removed

Not applicable

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

No metadata to car stereo

I do not have any metadata being transmitted to my honda civic exl stereo 2014 from my phone. Just says "no name". I have uninstalled and re-installed the app. I even did a factory reset on my phone. Nothing works and the "Help" on spotify is useless...

Casual Listener

I do not have any metadata being transmitted to my honda civic exl stereo 2014 from my phone. Just says "no name". I have uninstalled and re-installed the app. I even did a factory reset on my phone....

izman8r

Casual Listener

1156 Views

2 replies

0 likes

bluetooth
metadata
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  • 2 replies
  • 0 likes

Spotify crashing immediately when loading

Ive been unable to load spotify on my phone as of yesterday. Whenever i go to open the app it crashes back to the desktop/homescreen within a few seconds. Sometimes it will start loading the UI, sometimes it doesnt even get that far. I havent had any...

Newbie

Ive been unable to load spotify on my phone as of yesterday. Whenever i go to open the app it crashes back to the desktop/homescreen within a few seconds. Sometimes it will start loading the UI, some...

LordRollin

Community Legend

618 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Need to find recently played songs (Android/Sonos)

Hi Spotify community,I had a party last weekend, and we played music from Spotify through my Sonos system. We had a funny love song contest, and I passed around my Android phone, and guests searched for and played songs. Is there any way that I can f...

Casual Listener

Hi Spotify community, I had a party last weekend, and we played music from Spotify through my Sonos system.  We had a funny love song contest, and I passed around my Android phone, and guests s...

driveflanger

Community Legend

1333 Views

3 replies

0 likes

Android
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  • 3 replies
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Spotify lags on Android

So I have an s4 with cricket. My internet speed is quite decent as it is LTE. However, loading between songs while online lags sometimes. It takes a while to transition to another song. The OS is the factory OS that came with the android and it's up ...

Casual Listener

So I have an s4 with cricket.  My internet speed is quite decent as it is LTE.  However, loading between songs while online lags sometimes.  It takes a while to transition to another s...

vipertongn

Casual Listener

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

Solved!! Android car stereo crashing

Ever since updating to the newest version of spotify it no longer works - I press the app button and it attempts to load it but you dont see anything except a black screen then crashes then goes back to the android "desktop" does anyone have any idea...

Casual Listener

Ever since updating to the newest version of spotify it no longer works - I press the app button and it attempts to load it but you dont see anything except a black screen then crashes then goes back...

Chrith

Casual Listener

4946 Views

3 replies

0 likes

  • 4946 Views
  • 3 replies
  • 0 likes

Sync over Cellular not working

Hi, I'm using Spotify Premium on latest Android app and it tells me to enable 2G/3G syncing to download my songs. This option doesn't exist. Sync over Cellular is On. I do not have Wi-Fi, I don't have Internet access besides my Unlimited Data Plan. A...

Regular

Hi, I'm using Spotify Premium on latest Android app and it tells me to enable 2G/3G syncing to download my songs. This option doesn't exist. Sync over Cellular is On. I do not have Wi-Fi, I don't hav...

Nerak

Newbie

7082 Views

2 replies

0 likes

  • 7082 Views
  • 2 replies
  • 0 likes

Terms & Conditions infinite loop

There is an issue where answering to accept terms later will not respect selected button but insted insist on answering I guess OK. I actually "want" to read your terms and conditions, but not on mobile screen Samsung Galaxy S4+ (Android 4.4.2)

Casual Listener

There is an issue where answering to accept terms later will not respect selected button but insted insist on answering I guess OK.   I actually "want" to read your terms and conditions, but n...

412 Views

0 replies

0 likes

  • 412 Views
  • 0 replies
  • 0 likes

Tablet: external SDCard not used

Hi! I've a Galaxy Note 8. On my device I've 7 GB (!) free space. On my SD card 47 GB (!!). And Spotify is telling me, there is not enough free space. Also I'm not able to tell Spotify to use my external SD card. A previous version supported this. I a...

Roadie

Hi!   I've a Galaxy Note 8.   On my device I've 7 GB (!) free space. On my SD card 47 GB (!!).   And Spotify is telling me, there is not enough free space.   Also ...

mdantasf

Casual Listener

1016 Views

2 replies

0 likes

android 4.2.2
bug
external
offline mode
offline sync
sdcard
  • 1016 Views
  • 2 replies
  • 0 likes

DNS troubles

I switched DNS servers 2 days ago, because my ISP was having troubles with their server. So I entered Googles DNS settings in my router. Internet has been running smooth, but I seem to be getting the 'No Internet Connection' error in the Spotify App ...

Newbie

I switched DNS servers 2 days ago, because my ISP was having troubles with their server. So I entered Googles DNS settings in my router. Internet has been running smooth, but I seem to be gettin...

Jordi

Community Legend

5012 Views

1 replies

0 likes

  • 5012 Views
  • 1 replies
  • 0 likes

keeps crashing galaxy s3

Till yesterday it worked smoothly. I didn't do any updates, but when I tried to start it this morning it showed me the black screen for a second and closes. I tried to update it, but it didn't help at all... it keeps working normally on my Tab S any ...

Casual Listener

Till yesterday  it worked smoothly. I didn't do any updates, but when I tried to start it this morning  it showed me the black screen for a second and closes. I tried to update it, but it d...

Jason

Spotify Legend

633 Views

4 replies

0 likes

  • 633 Views
  • 4 replies
  • 0 likes

Possible to easily remove song while listening on an android mobile?

Hi Is it possible to remove a song from a playlist while listening to it? Cant see that it is.The only possibillity is to view the playlist as a list and there search for that patricular song and remove.That is however very annoying while you have to...

Regular

Hi Is it possible to remove a song from a playlist while listening to it? Cant see that it is. The only possibillity is to view the playlist as a list and there search for that patricular ...

Jason

Spotify Legend

462 Views

1 replies

1 likes

  • 462 Views
  • 1 replies
  • 1 likes

Random List Option Problems

I can't turn off the random list. Why? Also, what is the ramdom logic? It selects same songs

Newbie

I can't turn off the random list. Why? Also, what is the ramdom logic? It selects same songs

341 Views

0 replies

0 likes

  • 341 Views
  • 0 replies
  • 0 likes