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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5519 Views

0 replies

7 likes

  • 5519 Views
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  • 7 likes

Bulky app design/behaviour when listing someone else public playlists

Within Android app, you may want to list ALL the playlists belonging to someone you follow. First problem: no folder/subfolder navigation; playlists are listed as if no folder hierarchy is there; a mess, when multiple playlists are stored in subfolde...

Roadie

Within Android app, you may want to list ALL the playlists belonging to someone you follow.   First problem: no folder/subfolder navigation; playlists are listed as if no folder hierarchy is t...

user-removed

Not applicable

501 Views

1 replies

0 likes

Android
Playlists
  • 501 Views
  • 1 replies
  • 0 likes

Solved!! I cant save more music in "your music"

I cant save more music in "your music"when i want to save a new album or track it disappears after as soon as i restart spotify. I have saved a lot of albums whitout truble but i fear that i have reached some kind of limmit? Im not downloading the al...

Casual Listener

I cant save more music in "your music" when i want to save a new album or track it disappears after as soon as i restart spotify.  I have saved a lot of albums whitout truble but i fear th...

orangeapple

Casual Listener

3487 Views

9 replies

0 likes

  • 3487 Views
  • 9 replies
  • 0 likes

Shuffle feature

There are two options here. Either the shuffle feature is atrocious and this is a known fact, or it works slightly differently than a shuffle feature inherently would, and I simply haven't had it explained to me yet. Which is it?

Music Fan

There are two options here. Either the shuffle feature is atrocious and this is a known fact, or it works slightly differently than a shuffle feature inherently would, and I simply haven't had it exp...

YoshQ

Music Fan

912 Views

8 replies

0 likes

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Spotify is driving me bonker! Annoying bug

Hey,I've been using Spotify for a while now but regularly come across a bug that drives me totaly nuts :I have a LOT of album saved into my account. I only sync a few of these albums at a time on ONE android device (the bug happened on TWO different ...

Casual Listener

Hey, I've been using Spotify for a while now but regularly come across a bug that drives me totaly nuts : I have a LOT of album saved into my account. I only sync a few of these albums at a time on...

Meshuggah333

Casual Listener

937 Views

5 replies

1 likes

  • 937 Views
  • 5 replies
  • 1 likes

Solved!! sound

I have uninstalled and reinstalled spotify i have turned off my phone took out the battery i have tried everything but my music is way too quite i can barley hear it all my other apps play at the volume i have set except this one plz HELP

Regular

I have uninstalled and reinstalled spotify i have turned off my phone took out the battery i have tried everything but my music is way too quite i can barley hear it all my other apps play at the vol...

girl4god74

Regular

1647 Views

12 replies

0 likes

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  • 12 replies
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Son qui saute/bug

Salut à tousSur les musiques en streaming et en hors ligne de temps en temps le son bug et grésilleComment corriger sa ?HelloOn the music in streaming and offline from sometime the sound bug and sizzlesHow to correct his? (Google traduction)

Newbie

Salut à tous Sur les musiques en streaming et en hors ligne de temps en temps le son bug et grésille Comment corriger sa ? Hello On the music in streaming and offline from sometime the sound bug ...

Daniel

Community Legend

4983 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Spotify volume too quite

After the last update the volume inside Spotify is way too quite on my nexus 6. Its not the equalizer, its not my volume, and the volume is fine on any other app. Anyone else having this issue? I've cleared the cache and reinstalled with no fix.

Newbie

After the last update the volume inside Spotify is way too quite on my nexus 6. Its not the equalizer, its not my volume, and the volume is fine on any other app. Anyone else having this issue? I've ...

Daniel

Community Legend

867 Views

5 replies

0 likes

  • 867 Views
  • 5 replies
  • 0 likes

save the Spotify Premium Music on SD-Card?

Hello everyone!I changed from the galaxy s4 to s5. With the s4, i was able to save the music on the sd-card. But now it doesnt work anymore. hope anyone can help me because my phone storage is always full..

Newbie

Hello everyone! I changed from the galaxy s4 to s5. With the s4, i was able to save the music on the sd-card. But now it doesnt work anymore. 😕 hope anyone can help me because my phone storage is a...

Daniel

Community Legend

725 Views

2 replies

0 likes

  • 725 Views
  • 2 replies
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Flashing mood images

When i browse the playlists in any "genres & Moods" topic, when scrolled completely to the bottom, the images are starting to flash/roll.See also https://cyberbunker.nl/index.php/s/gPntlJDpPUYCQvz for more explanation. An other is than when a select ...

Regular

When i browse the playlists in any "genres & Moods" topic, when scrolled completely to the bottom, the images are starting to flash/roll. See also https://cyberbunker.nl/index.php/s/gPntlJD...

310 Views

0 replies

0 likes

  • 310 Views
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I'm suppose to be premium and yall r suppose to bill my sprint accouny

I have emailed yall many times to no avail about yall billing my sprint account to be premium. Talked to sprint and they said contact yall cause it shows it in my bill...but it says payment failed on the app...I suppose to have 6 months free and then...

Casual Listener

I have emailed yall many times to no avail about yall billing my sprint account to be premium. Talked to sprint and they said contact yall cause it shows it in my bill...but it says payment failed on...

Merik

Community Legend

343 Views

2 replies

0 likes

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app won't work in offline mode, even with green arrows and more..

Hi, I have a spotify account created with my Facebook account and it's very laggy, buggy and it just doesn't do what I pay for it to do.. My playlists will download, there is a green arrow beside each song, but they will never work offline.. Also, al...

Newbie

Hi, I have a spotify account created with my Facebook account and it's very laggy, buggy and it just doesn't do what I pay for it to do.. My playlists will download, there is a green arrow beside eac...

Daniel

Community Legend

465 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

random songs added to radio station

I'm having trouble with random songs being added to radio stations I created in the past since the update to lollipop. There are several songs that are appearing as being "thumbs up" that I never liked. Once these songs have had the "thumbs up" appli...

Newbie

I'm having trouble with random songs being added to radio stations I created in the past since the update to lollipop. There are several songs that are appearing as being "thumbs up" that I never lik...

DannyFL

Roadie

318 Views

1 replies

0 likes

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Mobile app should show song information

I wish there was a way to show song information such as the song's release date and other meta data on the Android app of spotify. Please Kudos this request!

Casual Listener

I wish there was a way to show song information such as the song's release date and other meta data on the Android app of spotify. Please Kudos this request!

Daniel

Community Legend

338 Views

2 replies

0 likes

  • 338 Views
  • 2 replies
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New Spotify Features....

Won't be on Android for a few weeks looks like. Wouldn't be surprised if it's longer.In other news MixRadio managed to release a brand new app to both Android and IOS the same day. Rdio also introduced a new pricing plan to both IOS and Android the s...

Roadie

Won't be on Android for a few weeks looks like. Wouldn't be surprised if it's longer. In other news MixRadio managed to release a brand new app to both Android and IOS the same day. Rdio also intr...

metzlerr

Roadie

618 Views

1 replies

1 likes

  • 618 Views
  • 1 replies
  • 1 likes

[CRASHING] Spotify crashes after switching lollipop user account.

Spotify crashes when I open the application after I switch my operating system user account on android lollipop 5.0.2 on a Samsung Galaxy Note Pro 12.2. My main accout is logged in my Samsung Galaxy Note 3, my main user account on the tab has the spo...

Casual Listener

 Spotify crashes when I open the application after I switch my operating system user account on android lollipop 5.0.2 on a Samsung Galaxy Note Pro 12.2. My main accout is logged in my Sams...

DannyFL

Roadie

414 Views

1 replies

0 likes

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Low volume

I recently purchased the 6 edge. When I play Spotify the maximum volume is very low. As soon as I play somthing off of youtube or Pandora the volume is fine. I have made sure the equalizer is flat and the volume limiter in Spotify is all the way up. ...

Newbie

I recently purchased the 6 edge. When I play Spotify the maximum volume is very low. As soon as I play somthing off of youtube or Pandora the volume is fine. I have made sure the equalizer is flat an...

Daniel

Community Legend

445 Views

2 replies

0 likes

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A love letter

Dearest Spotify, We've been together a few years now. It's been a wonderful couple of years, and overall I've enjoyed it. We've spent a lot of time together, many long days and nights and many long trips, and I'll admit you sing much better than me i...

Community Legend

Dearest Spotify,   We've been together a few years now. It's been a wonderful couple of years, and overall I've enjoyed it. We've spent a lot of time together, many long days and nights and ma...

DannyFL

Roadie

536 Views

1 replies

1 likes

  • 536 Views
  • 1 replies
  • 1 likes

Solved!! Local files no longer able to sync.

I recently moved to a new location with a new wifi connection and I am unable to sync with my android anymore. This happened before on my old wifi connection but was fixed by allowing Spotify through the firewall. Now, the firewall fix isn't. Any sug...

Casual Listener

I recently moved to a new location with a new wifi connection and I am unable to sync with my android anymore. This happened before on my old wifi connection but was fixed by allowing Spoti...

someguy64

Casual Listener

475 Views

2 replies

0 likes

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Solved!! Low Maximum Volume

I've read a couple other feeds but can't find an answer to the low maximum volumes via listening on Android. I've tried all the norms like re-installing, shut off equalizer effects etc. and nothing seems to work. Any help to solve the issue would be ...

Casual Listener

I've read a couple other feeds but can't find an answer to the low maximum volumes via listening on Android. I've tried all the norms like re-installing, shut off equalizer effects etc. and nothing s...

user-removed

Not applicable

3172 Views

12 replies

0 likes

Android
sound
volume
  • 3172 Views
  • 12 replies
  • 0 likes

Solved!! Beta testing

I would love to get involved with the beta testing for Android. How can I do so?

Gig Goer

I would love to get involved with the beta testing for Android. How can I do so?

Jordi

Community Legend

1124 Views

2 replies

0 likes

Android
Beta
  • 1124 Views
  • 2 replies
  • 0 likes