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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1423 Views

0 replies

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Local Files not Syncing on Mobile Device

Not sure if this is a Windows 10 or a Spotify Issue but I have a Samsung S3 on the same network as the Desktop App but the local files are not syncing? Just wondering if anyone else is having the same problem or any solutions? I am also experience th...

Gig Goer

Not sure if this is a Windows 10 or a Spotify Issue but I have a Samsung S3 on the same network as the Desktop App but the local files are not syncing?   Just wondering if anyone else is havin...

gesabo62

Newbie

1129 Views

8 replies

3 likes

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Solved!! Missed files after restarting my samsung glaxy s3

Hi, i have a problem with my downloaded music. The files are now at my micro sd card (SanDisk 64GB). After restarting i have to download all files again. How can I fix the problem. Thank you for your help. Sincerely yours, Seb K.

Newbie

Hi, i have a problem with my downloaded music. The files are now at my micro sd card (SanDisk 64GB). After restarting i have to download all files again. How can I fix the problem. Thank you for your...

jean3601

Community Legend

412 Views

1 replies

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Send songs, albums and playlists while streaming

DescriptionWhen using Apple Music (IPhone5, iOS 8.4) with my car radio (Volkswagen MIB II), I can browse through a list of all albums, playlists, artists and songs on my radio. I am currently not able to get this information on my radio when using Sp...

Regular

  Description When using Apple Music (IPhone5, iOS 8.4) with my car radio (Volkswagen MIB II), I can browse through a list of all albums, playlists, artists and songs on my radi...

567 Views

0 replies

0 likes

album
bluetooth
streaming
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Solved!! How do I unistall the recent spotify update?

The update for spotify released on August 10th stinks. It's terrible. Is there anyway to unistall the update?

Regular

The update for spotify released on August 10th stinks. It's terrible. Is there anyway to unistall the update?

user-removed

Not applicable

3768 Views

1 replies

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Random Volume Control Issues

Alright so basically what is happening to me is really strange and just bad enough to be extremely annoying. And it started a few months ago and hasnt changed with updates. I will start listening to my playlist and adjust my sound to the song playing...

Newbie

Alright so basically what is happening to me is really strange and just bad enough to be extremely annoying. And it started a few months ago and hasnt changed with updates. I will start listening to ...

419 Views

0 replies

0 likes

Volume Control
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Newest Android app doesn't save it's place in my playlist

I have specific playlists that I use in my car. The Android app used to save my place, and when I came back to the car, the app would pick up where I left off (like if I had a CD in the car player). It used to disconnect once in a while, but not ofte...

Gig Goer

I have specific playlists that I use in my car. The Android app used to save my place, and when I came back to the car, the app would pick up where I left off (like if I had a CD in the car player). ...

333 Views

0 replies

2 likes

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Browse through Artist list

Why can't I browse artists on my Android like I can on an IPhone?

Newbie

Why can't I browse artists on my Android like I can on an IPhone?

254 Views

0 replies

1 likes

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Galaxy s6 saying offline when online

So it stopped syncing, a few days ago. I've used spotify premium for almost a year now and never had a problem on my s5, I just upgraded to my new s6 and it synced fine for awhile. Now whenever I'm on my home wifi spotify refuses to access the Intern...

Newbie

So it stopped syncing, a few days ago. I've used spotify premium for almost a year now and never had a problem on my s5, I just upgraded to my new s6 and it synced fine for awhile. Now whenever I'm o...

1040 Views

0 replies

0 likes

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Wrong highlight color for selected navigation menu

Since Spotify changed the main green color, someone left the old color in the Android Spotify app navigation menu. This is the 4th release since the color changes and this bug is still not fixed It is so annoying so I decided to post it here. I am us...

Newbie

Since Spotify changed the main green color, someone left the old color in the Android Spotify app navigation menu.   This is the 4th release since the color changes and this bug is still ...

247 Views

0 replies

0 likes

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Does offline music us up my memory on my android

When I select music to be available offline when I select a song my s6 shows, downloading. Is the song then downloaded onto my phone and will this take up my phones memory? Any help greatly appreciated

Newbie

When I select music to be available offline when I select a song my s6 shows, downloading. Is the song then downloaded onto my phone and will this take up my phones memory? Any help greatly appreciat...

driveflanger

Community Legend

322 Views

1 replies

0 likes

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Plays one song on playlist then jumps to something non-related

I have never had a problem with Spotify until today. No matter what playlist I play, whether I shuffle it or just play regular, it will play the first song on the playlist then skip over to a completely different song not on any of my playlists.

Newbie

I have never had a problem with Spotify until today.  No matter what playlist I play, whether I shuffle it or just play regular, it will play the first song on the playlist then skip over to a c...

242 Views

0 replies

0 likes

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paid for premium

Paid for premium the 3 months for 0.99 cents and when I go play a type of music it starts to play then stops then goes then stops

Newbie

Paid for premium the 3 months for 0.99 cents and when I go play a type of music it starts to play then stops then goes then stops

Jordi

Community Legend

303 Views

1 replies

0 likes

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Saved music disappeared. [android]

Hi, after the latest upgrade of the app my saved music (artists, ecc) disappeared. I can see it un my iPad and Pc, so I think it's an issue with the app. How can I solve this without deleting all cache and dates from my phone?

Regular

Hi, after the latest upgrade of the app my saved music (artists, ecc) disappeared. I can see it un my iPad and Pc, so I think it's an issue with the app. How can I solve this without deleting all cac...

ashepoole

Casual Listener

3041 Views

9 replies

0 likes

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remote problem

Dear All, I've already use spotify mobile on windows phone (nokia lumia 925) I can use spotify easily on my car media system via bluetooth . ı see the song details and i can change the songs on my car steer button(can change the next or previous song...

Newbie

Dear All,   I've already use spotify mobile on windows phone (nokia lumia 925) I can use spotify easily on my car media system via bluetooth .  ı see the song details and i can change the...

216 Views

0 replies

0 likes

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Three Dots vs. Scrollbar in Songlist

Hey, I like to use the three dots on the right side of every song in a playlist/songlist to directly open the menu to delete the song from the playlist or to do whatever with the song. (I hope you know what I mean, I don't know the specific word for ...

Newbie

Hey, I like to use the three dots on the right side of every song in a playlist/songlist to directly open the menu to delete the song from the playlist or to do whatever with the song. (I hope you kn...

308 Views

0 replies

0 likes

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Anmeldung

Ich hab mir spotify Premium geholt, jetzt komme ich nichtmehr in mein Account rein, aber sobald ich mein passwort ändern möchte steht dort das der link abgelaufen ist, was tun?

Newbie

Ich hab mir spotify Premium geholt, jetzt komme ich nichtmehr in mein Account rein, aber sobald ich mein passwort ändern möchte steht dort das der link abgelaufen ist, was tun?

MichaelW

Community Legend

361 Views

1 replies

0 likes

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Solved!! Bluetooth disconnects every time

When connected to any Bluetooth device, Spotify disconnects every time my music changes songs. Why?

Regular

When connected to any Bluetooth device, Spotify disconnects every time my music changes songs. Why?

Memon

Newbie

11734 Views

3 replies

0 likes

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Solved!! Re-sync after changing offline quality?

I have just changed my offline audio quality from Normal to Extreme on my phone. Do I need to clear my cache / data and re-sync all of my music before the change to audio quality takes effect or will all tracks be overwritten at the higher quality au...

Casual Listener

I have just changed my offline audio quality from Normal to Extreme on my phone. Do I need to clear my cache / data and re-sync all of my music before the change to audio quality takes effect or will...

Martyjard

Casual Listener

599 Views

2 replies

0 likes

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lost music

I can't log in with Facebook and logged in with my email, but all my songs except two are gone. All my list all albums and artist. I logged off Facebook, Uninstaller the app and still unable to long in. I also checked to see if I accidentally erased ...

Visitor

I can't log in with Facebook and logged in with my email, but all my songs except two are gone. All my list all albums and artist. I logged off Facebook, Uninstaller the app and still unable to long ...

325 Views

0 replies

0 likes

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