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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6891 Views

0 replies

7 likes

  • 6891 Views
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  • 7 likes

Solved!! Change the storage to SDCard is not working

Hello guys, i just signed the spotify premium (about two or three days).when i try to sync my lists to listen in off-line mode the songs are downloaded in the internal storage. I look for solutions in any foruns i know, but the i can't fix that probl...

Newbie

Hello guys, i just signed the spotify premium (about two or three days). when i try to sync my lists to listen in off-line mode the songs are downloaded in the internal storage.   I look fo...

atom1989

Community Legend

4763 Views

11 replies

0 likes

  • 4763 Views
  • 11 replies
  • 0 likes

"action not supported at this time" account change

I have premium but my bank merged with another and my debit card changed. It won't let me get into my payment options. Every time I try a box pops up saying that this action is unsupported for my account at this time. I have sent two messages to cust...

Newbie

I have premium but my bank merged with another and my debit card changed. It won't let me get into my payment options. Every time I try a box pops up saying that this action is unsupported for my acc...

Daniel

Community Legend

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Solved!! Can't download/synchronize downloaded playlists from pc to samsung s4 with usb-cable

Hi there,I'm looking for a way to download/synchronize downloaded playlists from pc to samsung s4 with usb-cable.Problem is that the s4 isn't added as device on the left side of the spotify app.There is no WLAN, thats the reason why I want to synchro...

Casual Listener

Hi there, I'm looking for a way to download/synchronize downloaded playlists from pc to samsung s4 with usb-cable. Problem is that the s4 isn't added as device on the left side of the spotify app. ...

Daniel

Community Legend

837 Views

5 replies

0 likes

  • 837 Views
  • 5 replies
  • 0 likes

Volume decrease

I'm using spotify for long time on android and desktop without any problem. But now i have a problem. max volume got really low, on my desktop it is not a big deal cuz i can increase the volume with control center. I dont know what happened but i can...

Casual Listener

I'm using spotify for long time on android and desktop without any problem. But now i have a problem. max volume got really low, on my desktop it is not a big deal cuz i can increase the volume with ...

user-removed

Not applicable

924 Views

4 replies

0 likes

volume
  • 924 Views
  • 4 replies
  • 0 likes

Spotify music listening level issue (Android)

This is the second time I post something about this.My concern is basically about audio levels for certain music albums (a lot actually), from a lot of rock bands (Metallica, Foo Fighters, Meshuggah and the list keeps going) or even in Hip Hop albums...

Regular

This is the second time I post something about this. My concern is basically about audio levels for certain music albums (a lot actually), from a lot of rock bands (Metallica, Foo Fighters, Meshug...

MattSuda

Spotify Star

1387 Views

6 replies

2 likes

Android
audio level
  • 1387 Views
  • 6 replies
  • 2 likes

App Asks for Premium; Won't play

I am not a premium member. On my phone (HTC One M8), when I choose "Shuffle Play," the app asks whether I would like to Get Premium. If I choose Later, the "Premium" window closes, but no music plays. I have no way at the moment to listen to music wi...

Casual Listener

I am not a premium member. On my phone (HTC One M8), when I choose "Shuffle Play," the app asks whether I would like to Get Premium. If I choose Later, the "Premium" window closes, but no music ...

Cadillacgirl

Newbie

9092 Views

8 replies

1 likes

Shuffle play
won't play
  • 9092 Views
  • 8 replies
  • 1 likes

Solved!! Will updating app on android delete my offline cache?

Sorry for the dumb question, but will my offline cache get deleted when I update on my android device? I have a premium account and updated the app a year or so ago and lost all of my offline cache. Very frustrating as I have limited access to high s...

Casual Listener

Sorry for the dumb question, but will my offline cache get deleted when I update on my android device? I have a premium account and updated the app a year or so ago and lost all of my offline cache. ...

dinomight

Spotify Star

1246 Views

3 replies

0 likes

offline music
  • 1246 Views
  • 3 replies
  • 0 likes

Bulky app design/behaviour when listing someone else public playlists

Within Android app, you may want to list ALL the playlists belonging to someone you follow. First problem: no folder/subfolder navigation; playlists are listed as if no folder hierarchy is there; a mess, when multiple playlists are stored in subfolde...

Roadie

Within Android app, you may want to list ALL the playlists belonging to someone you follow.   First problem: no folder/subfolder navigation; playlists are listed as if no folder hierarchy is t...

user-removed

Not applicable

517 Views

1 replies

0 likes

Android
Playlists
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Solved!! I cant save more music in "your music"

I cant save more music in "your music"when i want to save a new album or track it disappears after as soon as i restart spotify. I have saved a lot of albums whitout truble but i fear that i have reached some kind of limmit? Im not downloading the al...

Casual Listener

I cant save more music in "your music" when i want to save a new album or track it disappears after as soon as i restart spotify.  I have saved a lot of albums whitout truble but i fear th...

orangeapple

Casual Listener

3549 Views

9 replies

0 likes

  • 3549 Views
  • 9 replies
  • 0 likes

Shuffle feature

There are two options here. Either the shuffle feature is atrocious and this is a known fact, or it works slightly differently than a shuffle feature inherently would, and I simply haven't had it explained to me yet. Which is it?

Music Fan

There are two options here. Either the shuffle feature is atrocious and this is a known fact, or it works slightly differently than a shuffle feature inherently would, and I simply haven't had it exp...

YoshQ

Music Fan

956 Views

8 replies

0 likes

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  • 8 replies
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Spotify is driving me bonker! Annoying bug

Hey,I've been using Spotify for a while now but regularly come across a bug that drives me totaly nuts :I have a LOT of album saved into my account. I only sync a few of these albums at a time on ONE android device (the bug happened on TWO different ...

Casual Listener

Hey, I've been using Spotify for a while now but regularly come across a bug that drives me totaly nuts : I have a LOT of album saved into my account. I only sync a few of these albums at a time on...

Meshuggah333

Casual Listener

979 Views

5 replies

1 likes

  • 979 Views
  • 5 replies
  • 1 likes

Solved!! sound

I have uninstalled and reinstalled spotify i have turned off my phone took out the battery i have tried everything but my music is way too quite i can barley hear it all my other apps play at the volume i have set except this one plz HELP

Regular

I have uninstalled and reinstalled spotify i have turned off my phone took out the battery i have tried everything but my music is way too quite i can barley hear it all my other apps play at the vol...

girl4god74

Regular

1722 Views

12 replies

0 likes

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  • 12 replies
  • 0 likes

Son qui saute/bug

Salut à tousSur les musiques en streaming et en hors ligne de temps en temps le son bug et grésilleComment corriger sa ?HelloOn the music in streaming and offline from sometime the sound bug and sizzlesHow to correct his? (Google traduction)

Newbie

Salut à tous Sur les musiques en streaming et en hors ligne de temps en temps le son bug et grésille Comment corriger sa ? Hello On the music in streaming and offline from sometime the sound bug ...

Daniel

Community Legend

5040 Views

1 replies

0 likes

  • 5040 Views
  • 1 replies
  • 0 likes

Solved!! Spotify volume too quite

After the last update the volume inside Spotify is way too quite on my nexus 6. Its not the equalizer, its not my volume, and the volume is fine on any other app. Anyone else having this issue? I've cleared the cache and reinstalled with no fix.

Newbie

After the last update the volume inside Spotify is way too quite on my nexus 6. Its not the equalizer, its not my volume, and the volume is fine on any other app. Anyone else having this issue? I've ...

Daniel

Community Legend

911 Views

5 replies

0 likes

  • 911 Views
  • 5 replies
  • 0 likes

save the Spotify Premium Music on SD-Card?

Hello everyone!I changed from the galaxy s4 to s5. With the s4, i was able to save the music on the sd-card. But now it doesnt work anymore. hope anyone can help me because my phone storage is always full..

Newbie

Hello everyone! I changed from the galaxy s4 to s5. With the s4, i was able to save the music on the sd-card. But now it doesnt work anymore. 😕 hope anyone can help me because my phone storage is a...

Daniel

Community Legend

744 Views

2 replies

0 likes

  • 744 Views
  • 2 replies
  • 0 likes

Flashing mood images

When i browse the playlists in any "genres & Moods" topic, when scrolled completely to the bottom, the images are starting to flash/roll.See also https://cyberbunker.nl/index.php/s/gPntlJDpPUYCQvz for more explanation. An other is than when a select ...

Regular

When i browse the playlists in any "genres & Moods" topic, when scrolled completely to the bottom, the images are starting to flash/roll. See also https://cyberbunker.nl/index.php/s/gPntlJD...

331 Views

0 replies

0 likes

  • 331 Views
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I'm suppose to be premium and yall r suppose to bill my sprint accouny

I have emailed yall many times to no avail about yall billing my sprint account to be premium. Talked to sprint and they said contact yall cause it shows it in my bill...but it says payment failed on the app...I suppose to have 6 months free and then...

Casual Listener

I have emailed yall many times to no avail about yall billing my sprint account to be premium. Talked to sprint and they said contact yall cause it shows it in my bill...but it says payment failed on...

Merik

Community Legend

365 Views

2 replies

0 likes

  • 365 Views
  • 2 replies
  • 0 likes

app won't work in offline mode, even with green arrows and more..

Hi, I have a spotify account created with my Facebook account and it's very laggy, buggy and it just doesn't do what I pay for it to do.. My playlists will download, there is a green arrow beside each song, but they will never work offline.. Also, al...

Newbie

Hi, I have a spotify account created with my Facebook account and it's very laggy, buggy and it just doesn't do what I pay for it to do.. My playlists will download, there is a green arrow beside eac...

Daniel

Community Legend

483 Views

2 replies

0 likes

  • 483 Views
  • 2 replies
  • 0 likes

random songs added to radio station

I'm having trouble with random songs being added to radio stations I created in the past since the update to lollipop. There are several songs that are appearing as being "thumbs up" that I never liked. Once these songs have had the "thumbs up" appli...

Newbie

I'm having trouble with random songs being added to radio stations I created in the past since the update to lollipop. There are several songs that are appearing as being "thumbs up" that I never lik...

DannyFL

Roadie

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Mobile app should show song information

I wish there was a way to show song information such as the song's release date and other meta data on the Android app of spotify. Please Kudos this request!

Casual Listener

I wish there was a way to show song information such as the song's release date and other meta data on the Android app of spotify. Please Kudos this request!

Daniel

Community Legend

362 Views

2 replies

0 likes

  • 362 Views
  • 2 replies
  • 0 likes