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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7043 Views

0 replies

7 likes

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musics to sd card It does not work.

I made steps to change the storage to sd, but continues storing in the phone internal memory.It has more space in SD than in internal memory.Correct this please.Spoiler (Highlight to read)=(=(

Casual Listener

I made steps to change the storage to sd, but continues storing in the phone internal memory. It has more space in SD than in internal memory. Correct this please. =(

kbrooksc

Community Legend

705 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Great, but not understood Spotify feature

I have my Spotify account connected to 3 devices. On my main device I have a few playlist saved, but when on the other devices they are not. While I was out my main device (Samsung Galaxy S5) was running low on battery, so I used my work phone (HTC O...

Newbie

I have my Spotify account connected to 3 devices. On my main device I have a few playlist saved, but when on the other devices they are not. While I was out my main device (Samsung Galaxy S5) was run...

kbrooksc

Community Legend

670 Views

1 replies

0 likes

Android
Offline Access
offline availablity
Offline Devices
offline music
Offline songs
saved music
  • 670 Views
  • 1 replies
  • 0 likes

I feel as though Spotify messes with my Galaxy S4

So basically, i decided to finally get Spotify and got my 7 days free premium and was enjoying it. However problems have only happened. This is basically what happens. My S4 is up to date, and im assuming the Google Play Store is giving me the up to ...

Newbie

So basically, i decided to finally get Spotify and got my 7 days free premium and was enjoying it. However problems have only happened.   This is basically what happens. My S4 is up to date, a...

Daniel

Community Legend

433 Views

2 replies

0 likes

  • 433 Views
  • 2 replies
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So disappointed in the deterioration of my premium membership

I've been a premium member for a few years now. Over the past 6-8 months, things on my Samsung Galaxy S3 has gotten to the point I can't even use the app. The load time (for even downloaded playlists) can take up to 3 minutes when I am in a 4G area. ...

Casual Listener

I've been a premium member for a few years now.  Over the past 6-8 months, things on my Samsung Galaxy S3 has gotten to the point I can't even use the app.  The load time (for even download...

kbrooksc

Community Legend

1216 Views

5 replies

1 likes

  • 1216 Views
  • 5 replies
  • 1 likes

Offline Playlist

I am getting to the maximum capacity on my SD card for Spotify but I can't seem to reduce the tracks on the Mobile playlist by deleting them to create more space, how do I do this? I am using a HTC M8 with 16GB SD card and I have the desktop Site on ...

Music Fan

I am getting to the maximum capacity on my SD card for Spotify but I can't seem to reduce the tracks on the Mobile playlist by deleting them to create more space, how do I do this?  I am using a...

bomberboy467

Music Fan

768 Views

4 replies

0 likes

  • 768 Views
  • 4 replies
  • 0 likes

Volume issues with Android

Since there has been the volume issue with Spotify 2.7, lots of people started noticing for the first time that the volume on Android is to low. Now with Spotify 2.8, everybody thinks that this is solved. Sadly, no one seem to notice that it isn't. Y...

Gig Goer

Since there has been the volume issue with Spotify 2.7, lots of people started noticing for the first time that the volume on Android is to low. Now with Spotify 2.8, everybody thinks that this is so...

Mr_Blaubeere

Gig Goer

446 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Can't choose a payment option?

Hi,trying to upgrade to premium from a samsung galaxy S3 in the UK. The payment option screen will not allow me to select any options. I want to pay by Visa, but clicking on the options has no effect. Helpthanks in advance !

Newbie

Hi, trying to upgrade to premium from a samsung galaxy S3 in the UK. The payment option screen will not allow me to select any options. I want to pay by Visa, but clicking on the options has no effe...

Daniel

Community Legend

576 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Lost all info

I have premium and when I opened up Spotify on my phone (Galaxy S6) it went to the login screen. Once I logged in all my music was gone and I went back to free. I tried reinstalling the app and restarting my phone.

Casual Listener

I have premium and when I opened up Spotify on my phone (Galaxy S6) it went to the login screen. Once I logged in all my music was gone and I went back to free. I tried reinstalling the app and resta...

atom1989

Community Legend

472 Views

3 replies

0 likes

  • 472 Views
  • 3 replies
  • 0 likes

Solved!! Change the storage to SDCard is not working

Hello guys, i just signed the spotify premium (about two or three days).when i try to sync my lists to listen in off-line mode the songs are downloaded in the internal storage. I look for solutions in any foruns i know, but the i can't fix that probl...

Newbie

Hello guys, i just signed the spotify premium (about two or three days). when i try to sync my lists to listen in off-line mode the songs are downloaded in the internal storage.   I look fo...

atom1989

Community Legend

4777 Views

11 replies

0 likes

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  • 11 replies
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"action not supported at this time" account change

I have premium but my bank merged with another and my debit card changed. It won't let me get into my payment options. Every time I try a box pops up saying that this action is unsupported for my account at this time. I have sent two messages to cust...

Newbie

I have premium but my bank merged with another and my debit card changed. It won't let me get into my payment options. Every time I try a box pops up saying that this action is unsupported for my acc...

Daniel

Community Legend

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Solved!! Can't download/synchronize downloaded playlists from pc to samsung s4 with usb-cable

Hi there,I'm looking for a way to download/synchronize downloaded playlists from pc to samsung s4 with usb-cable.Problem is that the s4 isn't added as device on the left side of the spotify app.There is no WLAN, thats the reason why I want to synchro...

Casual Listener

Hi there, I'm looking for a way to download/synchronize downloaded playlists from pc to samsung s4 with usb-cable. Problem is that the s4 isn't added as device on the left side of the spotify app. ...

Daniel

Community Legend

847 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Volume decrease

I'm using spotify for long time on android and desktop without any problem. But now i have a problem. max volume got really low, on my desktop it is not a big deal cuz i can increase the volume with control center. I dont know what happened but i can...

Casual Listener

I'm using spotify for long time on android and desktop without any problem. But now i have a problem. max volume got really low, on my desktop it is not a big deal cuz i can increase the volume with ...

user-removed

Not applicable

932 Views

4 replies

0 likes

volume
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Spotify music listening level issue (Android)

This is the second time I post something about this.My concern is basically about audio levels for certain music albums (a lot actually), from a lot of rock bands (Metallica, Foo Fighters, Meshuggah and the list keeps going) or even in Hip Hop albums...

Regular

This is the second time I post something about this. My concern is basically about audio levels for certain music albums (a lot actually), from a lot of rock bands (Metallica, Foo Fighters, Meshug...

MattSuda

Spotify Star

1395 Views

6 replies

2 likes

Android
audio level
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  • 6 replies
  • 2 likes

App Asks for Premium; Won't play

I am not a premium member. On my phone (HTC One M8), when I choose "Shuffle Play," the app asks whether I would like to Get Premium. If I choose Later, the "Premium" window closes, but no music plays. I have no way at the moment to listen to music wi...

Casual Listener

I am not a premium member. On my phone (HTC One M8), when I choose "Shuffle Play," the app asks whether I would like to Get Premium. If I choose Later, the "Premium" window closes, but no music ...

Cadillacgirl

Newbie

9096 Views

8 replies

1 likes

Shuffle play
won't play
  • 9096 Views
  • 8 replies
  • 1 likes

Solved!! Will updating app on android delete my offline cache?

Sorry for the dumb question, but will my offline cache get deleted when I update on my android device? I have a premium account and updated the app a year or so ago and lost all of my offline cache. Very frustrating as I have limited access to high s...

Casual Listener

Sorry for the dumb question, but will my offline cache get deleted when I update on my android device? I have a premium account and updated the app a year or so ago and lost all of my offline cache. ...

dinomight

Spotify Star

1250 Views

3 replies

0 likes

offline music
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Bulky app design/behaviour when listing someone else public playlists

Within Android app, you may want to list ALL the playlists belonging to someone you follow. First problem: no folder/subfolder navigation; playlists are listed as if no folder hierarchy is there; a mess, when multiple playlists are stored in subfolde...

Roadie

Within Android app, you may want to list ALL the playlists belonging to someone you follow.   First problem: no folder/subfolder navigation; playlists are listed as if no folder hierarchy is t...

user-removed

Not applicable

518 Views

1 replies

0 likes

Android
Playlists
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Solved!! I cant save more music in "your music"

I cant save more music in "your music"when i want to save a new album or track it disappears after as soon as i restart spotify. I have saved a lot of albums whitout truble but i fear that i have reached some kind of limmit? Im not downloading the al...

Casual Listener

I cant save more music in "your music" when i want to save a new album or track it disappears after as soon as i restart spotify.  I have saved a lot of albums whitout truble but i fear th...

orangeapple

Casual Listener

3557 Views

9 replies

0 likes

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  • 9 replies
  • 0 likes

Shuffle feature

There are two options here. Either the shuffle feature is atrocious and this is a known fact, or it works slightly differently than a shuffle feature inherently would, and I simply haven't had it explained to me yet. Which is it?

Music Fan

There are two options here. Either the shuffle feature is atrocious and this is a known fact, or it works slightly differently than a shuffle feature inherently would, and I simply haven't had it exp...

YoshQ

Music Fan

972 Views

8 replies

0 likes

  • 972 Views
  • 8 replies
  • 0 likes

Spotify is driving me bonker! Annoying bug

Hey,I've been using Spotify for a while now but regularly come across a bug that drives me totaly nuts :I have a LOT of album saved into my account. I only sync a few of these albums at a time on ONE android device (the bug happened on TWO different ...

Casual Listener

Hey, I've been using Spotify for a while now but regularly come across a bug that drives me totaly nuts : I have a LOT of album saved into my account. I only sync a few of these albums at a time on...

Meshuggah333

Casual Listener

985 Views

5 replies

1 likes

  • 985 Views
  • 5 replies
  • 1 likes