Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387846 Views

545 replies

34 likes

Account
Free
  • 387846 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8044 Views

0 replies

7 likes

  • 8044 Views
  • 0 replies
  • 7 likes

Terms & Conditions infinite loop

There is an issue where answering to accept terms later will not respect selected button but insted insist on answering I guess OK. I actually "want" to read your terms and conditions, but not on mobile screen Samsung Galaxy S4+ (Android 4.4.2)

Casual Listener

There is an issue where answering to accept terms later will not respect selected button but insted insist on answering I guess OK.   I actually "want" to read your terms and conditions, but n...

416 Views

0 replies

0 likes

  • 416 Views
  • 0 replies
  • 0 likes

Tablet: external SDCard not used

Hi! I've a Galaxy Note 8. On my device I've 7 GB (!) free space. On my SD card 47 GB (!!). And Spotify is telling me, there is not enough free space. Also I'm not able to tell Spotify to use my external SD card. A previous version supported this. I a...

Roadie

Hi!   I've a Galaxy Note 8.   On my device I've 7 GB (!) free space. On my SD card 47 GB (!!).   And Spotify is telling me, there is not enough free space.   Also ...

mdantasf

Casual Listener

1040 Views

2 replies

0 likes

android 4.2.2
bug
external
offline mode
offline sync
sdcard
  • 1040 Views
  • 2 replies
  • 0 likes

DNS troubles

I switched DNS servers 2 days ago, because my ISP was having troubles with their server. So I entered Googles DNS settings in my router. Internet has been running smooth, but I seem to be getting the 'No Internet Connection' error in the Spotify App ...

Newbie

I switched DNS servers 2 days ago, because my ISP was having troubles with their server. So I entered Googles DNS settings in my router. Internet has been running smooth, but I seem to be gettin...

Jordi

Community Legend

5099 Views

1 replies

0 likes

  • 5099 Views
  • 1 replies
  • 0 likes

keeps crashing galaxy s3

Till yesterday it worked smoothly. I didn't do any updates, but when I tried to start it this morning it showed me the black screen for a second and closes. I tried to update it, but it didn't help at all... it keeps working normally on my Tab S any ...

Casual Listener

Till yesterday  it worked smoothly. I didn't do any updates, but when I tried to start it this morning  it showed me the black screen for a second and closes. I tried to update it, but it d...

Jason

Spotify Legend

642 Views

4 replies

0 likes

  • 642 Views
  • 4 replies
  • 0 likes

Possible to easily remove song while listening on an android mobile?

Hi Is it possible to remove a song from a playlist while listening to it? Cant see that it is.The only possibillity is to view the playlist as a list and there search for that patricular song and remove.That is however very annoying while you have to...

Regular

Hi Is it possible to remove a song from a playlist while listening to it? Cant see that it is. The only possibillity is to view the playlist as a list and there search for that patricular ...

Jason

Spotify Legend

468 Views

1 replies

1 likes

  • 468 Views
  • 1 replies
  • 1 likes

Random List Option Problems

I can't turn off the random list. Why? Also, what is the ramdom logic? It selects same songs

Newbie

I can't turn off the random list. Why? Also, what is the ramdom logic? It selects same songs

348 Views

0 replies

0 likes

  • 348 Views
  • 0 replies
  • 0 likes

Cannot sync my local files to my mobile

I cannot download any local files on my phone, can someone please help? I restarted everthing twice, and I also tried to log out and in, but none of these things worked...

Newbie

I cannot download any local files on my phone, can someone please help? I restarted everthing twice, and I also tried to log out and in, but none of these things worked...

Minonos

Casual Listener

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Random songs aren't available offline on Android and have to be re-downloaded

Hy there, i'm premium user and use the Spotify-App for android (version 3.4.0.762 on a Samsung Galaxy S3 LTE with Cyanogenmod, Android 4.4.4). Now i've got the following problem for a while:Sometimes, (from my point of view) random songs from random ...

Casual Listener

Hy there,   i'm premium user and use the Spotify-App for android (version 3.4.0.762 on a Samsung Galaxy S3 LTE with Cyanogenmod, Android 4.4.4).   Now i've got the following problem for...

Jason

Spotify Legend

755 Views

4 replies

0 likes

  • 755 Views
  • 4 replies
  • 0 likes

I can't use my Spotify with WiFi

I bought Spotify Premium three days ago. All that's good except when I turn on my WiFi connection. I'm trying to search a artist or a song and Spotify say: "There isn't any result without connect" but my Wifi Connection that's good. ¿What's the probl...

Newbie

I bought Spotify Premium three days ago. All that's good except when I turn on my WiFi connection. I'm trying to search a artist or a song and Spotify say: "There isn't any result without connect" bu...

Ambivalence

Community Legend

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

Spotify doesn't recognize offline playlists

Hi, I've removed the SC card, where Spotify stores the offline playlists, from my mobile phone and when I wanted to insert it again Spotify said something similar to "Your playlists can't be synchronized with more than 3 devices" and my offline playl...

Casual Listener

Hi,   I've removed the SC card, where Spotify stores the offline playlists, from my mobile phone and when I wanted to insert it again Spotify said something similar to "Your playlists can't be...

276 Views

0 replies

0 likes

  • 276 Views
  • 0 replies
  • 0 likes

[Android]: cannot find Connect devices

Hi, since 1 week I don't see my Spotify Connect device (Denon AVR-X2100W) in the app.But when I open the Spotify app on my Windows PC, I can connect to it. When I'm going back to my android app, only then the app sees the Spotify Connect Devices (Den...

Newbie

Hi, since 1 week I don't see my Spotify Connect device (Denon AVR-X2100W) in the app. But when I open the Spotify app on my Windows PC, I can connect to it. When I'm going back to my android app, on...

321 Views

0 replies

0 likes

  • 321 Views
  • 0 replies
  • 0 likes

Deleted premier

After phoneservice spotifyapp was deleted. When reinnstalled premium account is gone. Nov what?

Newbie

After phoneservice spotifyapp was deleted. When reinnstalled premium account is gone. Nov what?

338 Views

0 replies

0 likes

  • 338 Views
  • 0 replies
  • 0 likes

I bought spotifiy Premium but...

I bought spotifiy premium and it ended before

Newbie

I bought spotifiy premium and it ended before

MattSuda

Spotify Star

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

DLNA support in Spotify

So I've had this problem for about 3-4 months now. Whenever I listen to ANYTHING on Spotify sometimes it will randomly stop in the middle. It doesn't say it pauses, so I press the pause button and press the play button and nothing works. It'll play a...

Casual Listener

 So I've had this problem for about 3-4 months now. Whenever I listen to ANYTHING on Spotify sometimes it will randomly stop in the middle. It doesn't say it pauses, so I press the pause button ...

kaitlin73

Casual Listener

654 Views

2 replies

0 likes

  • 654 Views
  • 2 replies
  • 0 likes

Headphone/bluetooth controls not working with screen off

Since the most recent update, I can no longer pause/skip/etc. using my headphone or bluetooth device when my phone's screen is off. I can do this fine with other music apps. I've tried clearing thre cache and re-installing Spotify. I'm using a Samsun...

Newbie

Since the most recent update, I can no longer pause/skip/etc. using my headphone or bluetooth device when my phone's screen is off.  I can do this fine with other music apps.  I've tried cl...

655 Views

0 replies

3 likes

  • 655 Views
  • 0 replies
  • 3 likes

HTC M8 Lollipop 5.0.1 Spotify Hangs

DescriptionSpotify keeps freezing. Locks device. Freezes on re-starting device so have to do hard restart (power on/press volume). This seems to be a V5.0 Lollipop problem. It worked fine before I upgradedWhat are the steps you took to get to the err...

Newbie

Description Spotify keeps freezing. Locks device. Freezes on re-starting device so have to do hard restart (power on/press volume). This seems to be a V5.0 Lollipop problem. It worked fine before I ...

mtamlyn

Newbie

555 Views

1 replies

0 likes

  • 555 Views
  • 1 replies
  • 0 likes

automatisch von premium auf free

Habe mein Telefon verloren. Als ich mich bei spotify mit dem neuen Telefon angemeldet habe, zeigte mir es an, dass ich nur noch Spotify free benutze.. warum und was kann ich machen?

Newbie

Habe mein Telefon verloren. Als ich mich bei spotify mit dem neuen Telefon angemeldet habe, zeigte mir es an, dass ich nur noch Spotify free benutze.. warum und was kann ich machen?

Nico

Community Legend

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Samsung issues

Ever since the latest update on my Samsung 5 the Spotify app has been acting weird. 1. If I do not have it already running, when I try to load the app, it restarts my phone (annoying)2. When playing either straight playlists, or on random, about 20 s...

Newbie

Ever since the latest update on my Samsung 5 the Spotify app has been acting weird.    1.  If I do not have it already running, when I try to load the app, it restarts my phone (anno...

Nico

Community Legend

705 Views

1 replies

1 likes

  • 705 Views
  • 1 replies
  • 1 likes