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Melodynelson, I wanted to address your points: As others have said, I completely understand that this is not a life-threatening issue. If I were going on these rants on a cancer board or a child hunger board, then yes, it would seem outlandish. I realize that complaining about a single feature of a service that lets me instantly listen to almost any song anywhere in the world is the height of overblown first-world issues.
But Spotify is a company that I pay to provide a service, and when that service suffers, I think I'm well within my rights to learn more about the hows and whys behind it.
Apparently, Spotify feels differently.
As we've all said, in the time it's taken them to get this far (to recap: after eight months, they have only confirmed that we're not crazy and this feature is indeed missing, and that someone has been notified of it. Pathetic), I could have seriously learned how to code, decompiled the app, and added the feature back in myself (assuming that's possible.
And this goes way, way above this issue. It's an example of a systemic lack of customer service and communication ability, along with developers apparently operating with no regard for the usability of the app as it relates to customer feedback. To repeat myself, this is no longer about this issue, it's about any issues that crop up moving forward.
Meredith, you want to be helpful? Tell us, in detail, how and why this won't happen again. If you can't, I'm not sure why a single customer who has other options should continue to use this service.
Cut the canned PR responses and be honest with us. Take this to your manager and show them that people are fed up with Spotify's attempts at customer service (include a link to the Chromecast ideas thread!) and it's starting to hit a critical mass. I want to continue to escalate this so that consumers know before they try--Spotify will mess with its software for no reason and not be forthcoming with help and advice (if you can dispute that, please do!).
It appears you misunderstood the entire point of my post. Please correct me if I'm wrong. It's great it doesn't bother you! There are plenty of feature changes that don't impact me at all, but I refrain from posting in those threads to say that, because it adds nothing to the discussion and doesn't negate the problems the people are having whatsoever.
But as I wrote, this isn't about the search feature. This is about what happens when Spotify DOES take away a feature that you use heavily. You have zero recourse or expectation of them doing anything but acknowledging the problem might exist. That's, essentially, useless. I want Spotify to create a better system that actually allows customer voices to be heard and responded to in a timely manner, as well as the developers explaining why they've removed something (so we know it's not a bug). I don't think that's much to ask, and it would benefit every user. I can only assume it's because you didn't understand my point that you would post such a response.
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