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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6863 Views

0 replies

7 likes

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Can't undownload playlists until they are completely downloaded

I have a playlist that was syncing with my computer, but my Samsung Galaxy S3 san out of space and the playlist stopped downloading. I turned the playlist to not available offline but I can't undownload all the songs that were already downloaded. It'...

Casual Listener

I have a playlist that was syncing with my computer, but my Samsung Galaxy S3 san out of space and the playlist stopped downloading. I turned the playlist to not available offline but I can't undownl...

Joe

Community Legend

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
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Tablet: external SDCard not used

Hi! I've a Galaxy Note 8. On my device I've 7 GB (!) free space. On my SD card 47 GB (!!). And Spotify is telling me, there is not enough free space. Also I'm not able to tell Spotify to use my external SD card. A previous version supported this. I a...

Roadie

Hi!   I've a Galaxy Note 8.   On my device I've 7 GB (!) free space. On my SD card 47 GB (!!).   And Spotify is telling me, there is not enough free space.   Also ...

mdantasf

Casual Listener

974 Views

2 replies

0 likes

android 4.2.2
bug
external
offline mode
offline sync
sdcard
  • 974 Views
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Android 4.2 not working. Please help!

All of a sudden I have a major problem.My phone boots up fine and ends up at the lock screen. When I swipe to unlock all I get is the screen flashing alternate blue and black - no keys work - all I can do is take out the battery and start again! I ha...

Newbie

All of a sudden I have a major problem. My phone boots up fine and ends up at the lock screen. When I swipe to unlock all I get is the screen flashing alternate blue and black - no keys work - all I...

thetruetc

Newbie

1166 Views

2 replies

0 likes

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  • 2 replies
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Solved!! HTC One M8 - Unabkle to save to SD card

I have read about a number of contributors not being able to do thisHaving tried all the options suggested -it appears the spotify app on my phone simply has a serious allergic reaction to my ad card HTC One M816gb with 1gb free32gb sd card with , fo...

Casual Listener

I have read about a number of contributors not being able to do this Having tried all the options suggested -it appears the spotify app on my phone simply has a serious allergic reaction to my ad ...

Saida102

Newbie

20233 Views

34 replies

0 likes

htc one m8 save sd card
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spotify is downloaded but does not show on my phone

Second issue I've had with Spotify in the last hour. Google Play or whatever their app store is tells me that I have Spotify downloaded but I cannot find the app anywhere on my phone. I can't re-download but the app is nowhere to be found. Please hel...

Casual Listener

Second issue I've had with Spotify in the last hour.  Google Play or whatever their app store is tells me that I have Spotify downloaded but I cannot find the app anywhere on my phone. I can't...

Joe

Community Legend

5792 Views

5 replies

2 likes

  • 5792 Views
  • 5 replies
  • 2 likes

Lock Screen Playback Controls

Has anyone else had issue's getting the lock screen playback controls to show up? I'm using a Xperia Z2.

Gig Goer

Has anyone else had issue's getting the lock screen playback controls to show up? I'm using a Xperia Z2. 

Zaim

Gig Goer

863 Views

2 replies

0 likes

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I know the SD card offline storage has many fixes but none are working...

I believe this is because of the weirdness of my Motorla phone's setup. Here's what they did. The phone's internal storage was split. The original 8gb was partitioned into 3gb for the phone's system and everything else (app data etc) and 5gb for ever...

Casual Listener

I believe this is because of the weirdness of my Motorla phone's setup. Here's what they did. The phone's internal storage was split. The original 8gb was partitioned into 3gb for the phone's system ...

redmiuser

Regular

707 Views

2 replies

0 likes

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  • 2 replies
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Connection between App and Computer via LAN???

Since a few days I have the following problem. My Computer is connectet to the Router via LAN Cable. My Android Phone is connectet to the same Router via WLAN. Since the last Android App Update to the "New Style Version" I have the following Problem:...

Music Fan

Since a few days I have the following problem.   My Computer is connectet to the Router via LAN Cable. My Android Phone is connectet to the same Router via WLAN.   Since the last An...

SynnoNym

Music Fan

976 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

New installation Galaxy4

Ive just got a new phone and installed my Premiun account on it. Everything works fine, but Im missing a few settings, that I cant remember how I made on the old phone.Heres what I wish for:1. Downloaded playlists appear on top, so I dont have to go ...

Newbie

Ive just got a new phone and installed my Premiun account on it. Everything works fine, but Im missing a few settings, that I cant remember how I made on the old phone. Heres what I wish for: 1...

Daniel

Community Legend

536 Views

1 replies

0 likes

Galaxy S4
settings
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Can't find controls for playback

I've installed the new Spotify app on my 7" Android tablet for use in my car but I can't use it because I can't find the standard controls (play, pause, skip forward, skip back). When I click on a song in a playlist it begins playing, and I can cause...

Casual Listener

I've installed the new Spotify app on my 7" Android tablet for use in my car but I can't use it because I can't find the standard controls (play, pause, skip forward, skip back).  When I click o...

robminnaert

Casual Listener

3312 Views

4 replies

0 likes

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  • 4 replies
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Samsung Galaxy s5 Spotify playlists reloads over and over - freezes

Hi, I'm using Spotify on my new SGS5, and the playmists keeps reloading until Spotify freezes. The app works well besides when I'm in the playlist menu. Also if I'm listening to a song, and goes to the playmist menu, the song will stop, because of th...

Regular

Hi, I'm using Spotify on my new SGS5, and the playmists keeps reloading until Spotify freezes. The app works well besides when I'm in the playlist menu. Also if I'm listening to a song, and goes to t...

user-removed

Not applicable

1205 Views

1 replies

1 likes

freeze
galaxy s5
Playlists refreshing error
  • 1205 Views
  • 1 replies
  • 1 likes

transferring files to windows media player

I have downloaded Spotify on my nokia lumia windows mobile and am wanting to transfer from mobile to my laptop. Can I do this and how?

Newbie

I have downloaded Spotify on my nokia lumia windows mobile and am wanting to transfer from mobile to my laptop. Can I do this and how?

Peter__

Community Legend

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

Spotify Android app stuck offline

Hi there, I tried searching for this problem but the only threads i could see are from over a year ago and couldn't see any solution... I'm using a Samsung Galaxy S4 and i'm a Spotify Premium user. Whenever I open the app on my phone, it tells me i'm...

Casual Listener

Hi there, I tried searching for this problem but the only threads i could see are from over a year ago and couldn't see any solution...   I'm using a Samsung Galaxy S4 and i'm a Spotify Prem...

259 Views

0 replies

0 likes

  • 259 Views
  • 0 replies
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disable shuffle

when I first pull up a playlist, and tap it it won't play until I then hit shuffle. of course then it plays another song found that album a playlist vs the one I tapped. wow that song is playing I cannot replace it and listen to another song unless I...

Regular

when I first pull up a playlist, and tap it it won't play until I then hit shuffle. of course then it plays another song found that album a playlist vs the one I tapped. wow that song is playing I c...

Peter__

Community Legend

1255 Views

4 replies

3 likes

  • 1255 Views
  • 4 replies
  • 3 likes

unable to use ipod after upgrading

hi.ive just upgraded to premium and my ipod tells me im offline.what can I do?

Newbie

hi.ive just upgraded to premium and my ipod tells me im offline.what can I do?

Peytonb6

Regular

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
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option to add whole albums into playlist

Whenever i want to check out an album before comitting to putting it my music collection..i like to put it to my "check this out" list...however the only option right now is to save the album as a playlist in itself..please make the option to make it...

Regular

Whenever i want to check out an album before comitting to putting it my music collection..i like to put it to my "check this out" list...however the only option right now is to save the album as a pl...

317 Views

0 replies

0 likes

  • 317 Views
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Can't stream more than 30seconds of a song

Since running the update a week ago I can't stream anything me re than 30 seconds, I had no trouble before the update! I'm using a Samsung S3 mini if that helps.I've restarted the phone, cleared the data and cache!

Newbie

Since running the update a week ago I can't stream anything me re than 30 seconds, I had no trouble before the update! I'm using a Samsung S3 mini if that helps. I've restarted the phone, cleared th...

jd_aus

Newbie

571 Views

5 replies

0 likes

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  • 5 replies
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Why is Spotify using so much mobile data? It's just too expensive to use!

I use Spotify mainly over Wifi and when I'm out I ONLY use downloaded playlists. So WHY does Spotify use huge amounts of mobile 3G data? If this is how Spotify is supposed to work I can't use it. It's just too expensive! Why isn't there a WiFi only o...

Roadie

I use Spotify mainly over Wifi and when I'm out I ONLY use downloaded playlists. So WHY does Spotify use huge amounts of mobile 3G data? If this is how Spotify is supposed to work I can't use it. It'...

fresh-ear

Roadie

13677 Views

22 replies

0 likes

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  • 22 replies
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Serious issues with samsung galaxy s4

When I use headphones and start spotfy, after a little while, google now pops in and songs start to play randomly and for a few seconds. I tried disabling google services and this still happens. I even uninstalled and reinstalled the app. It's quite ...

Newbie

When I use headphones and start spotfy, after a little while, google now pops in and songs start to play randomly and for a few seconds. I tried disabling google services and this still happens. I ev...

kbrooksc

Community Legend

815 Views

1 replies

0 likes

  • 815 Views
  • 1 replies
  • 0 likes

Have to keep re-downloading local files.

Having issues with local files. I can download local files to my Android and the songs play. However, a few hours later, all of the local files are greyed out on Android. Songs won't play when greyed out. Have to re-download local files just about ev...

Regular

Having issues with local files.  I can download local files to my Android and the songs play.  However, a few hours later, all of the local files are greyed out on Android.  Songs won'...

paulplumb

Newbie

684 Views

2 replies

0 likes

  • 684 Views
  • 2 replies
  • 0 likes