Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Expec

Visitor

408703 Views

553 replies

37 likes

Account
Free
  • 408703 Views
  • 553 replies
  • 37 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8893 Views

0 replies

7 likes

  • 8893 Views
  • 0 replies
  • 7 likes

Location of Downloaded Tracks

Hi i use Spotify Premium on my android tablet. Is there anyway I can set the downloaded tracks ( which are used when offline/on the go) to be saved on my external sdcard and not on my device, as it's filling up quick and as a result I am having addit...

Casual Listener

Hi   i use Spotify Premium on my android tablet. Is there anyway I can set the downloaded tracks ( which are used when offline/on the go) to be saved on my external sdcard and not on my devi...

wq

Casual Listener

10305 Views

2 replies

0 likes

  • 10305 Views
  • 2 replies
  • 0 likes

Solved!! sound problems

So almost everyday I listing to spitify from my phone and recently every time I play a song it makes this really annoying buzzing sound. I know its the app because any other apps sound quality is fine. How do I fix this!!!!

Regular

So almost everyday I listing to spitify from my phone and recently every time I play a song it makes this really annoying buzzing sound. I know its the app because any other apps sound quality is fin...

SylenZ

Newbie

6648 Views

11 replies

0 likes

  • 6648 Views
  • 11 replies
  • 0 likes

Wont accept my login Andriod app

Hi I'm going crazy, I'm paying for premium and this is the second time the app is messed it up without naming its usual bugs on the andriod app. My problem today is it wont let me login, sign up or anything on the app. Steps I have taken to solve thi...

Regular

Hi I'm going crazy, I'm paying for premium and this is the second time the app is messed it up without naming its usual bugs on the andriod app. My problem today is it wont let me login, sign up or...

gtshin

Regular

805 Views

7 replies

0 likes

  • 805 Views
  • 7 replies
  • 0 likes

Do I have to delete everything to get extreme quality???

So I was using Spotify free for a short while and have now upgraded to premuium. I had around 50 songs that I went to download so I set extreme quality and downloaded the songs. I have now listened to them and there is no difference in sound quailty....

Casual Listener

So I was using Spotify free for a short while and have now upgraded to premuium. I had around 50 songs that I went to download so I set extreme quality and downloaded the songs. I have now listened t...

kbrooksc

Community Legend

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes

I am really disappointed

Ok, I know you have to earn money, so I'm OK with the ads but seriously we have to pay for change the song? 1/5 from me. I'm really disappointed.

Casual Listener

Ok, I know you have to earn money, so I'm OK with the ads but seriously we have to pay for change the song? 1/5 from me. I'm really disappointed.

kbrooksc

Community Legend

634 Views

3 replies

0 likes

  • 634 Views
  • 3 replies
  • 0 likes

Downloaded playlists keeps redownloading

I use a HTC One Max. I've noticed that the app removes the playlists already donwloaded and redownloads them when i restart the app. Basically spotify is constantly downloading playlists. This happens EVERYDAY. I've tried switching devices, but also ...

Newbie

I use a HTC One Max. I've noticed that the app removes the playlists already donwloaded and redownloads them when i restart the app. Basically spotify is constantly downloading playlists....

Chappers

Casual Listener

2749 Views

4 replies

0 likes

  • 2749 Views
  • 4 replies
  • 0 likes

Solved!! crossfade problem.

Hi I have spotify premium and I love the app. But latelety I'm having a issue with the crossfade. I like to use it all the time.. the issue is that I stops for like a second before the other song mixes in... I was hopeing you guys can fix it.. thanks...

Casual Listener

Hi I have spotify premium and I love the app. But latelety I'm having a issue with the crossfade. I like to use it all the time.. the issue is that I stops for like a second before the other song mix...

Belemsalazar

Newbie

1310 Views

5 replies

0 likes

  • 1310 Views
  • 5 replies
  • 0 likes

Solved!! Android app not working

Every time I try to use the android app on my Samsung Galaxy tab the annoying message of 'Unfortunately, Spotify has stopped. Is this happening for others?

Casual Listener

Every time I try to use the android app on my Samsung Galaxy tab the annoying message of 'Unfortunately, Spotify has stopped. Is this happening for others?

Pmiller1208

Casual Listener

3353 Views

4 replies

0 likes

  • 3353 Views
  • 4 replies
  • 0 likes

Solved!! Difference between download and offline.

On my playlists I have the option to download for use whle offline. Then there is trhe offline mode. I can toggle the offline mode on/off in my settings, or toggle it for each individual playlist. I understand that offline downloads this music for us...

Casual Listener

On my playlists I have the option to download for use whle offline. Then there is trhe offline mode. I can toggle the offline mode on/off in my settings, or toggle it for each individual playlist. I ...

jjfiveoh

Casual Listener

5482 Views

2 replies

0 likes

  • 5482 Views
  • 2 replies
  • 0 likes

Option to turn volume leveling off?

I found a feature idea requesting to implement normalization or volume leveling for Spotify mobile versions. It would seem that this feature is now implemented. This is practical when you're listening in shuffle mode, but it sometimes degrades sound ...

Visitor

I found a feature idea requesting to implement normalization or volume leveling for Spotify mobile versions. It would seem that this feature is now implemented. This is practical ...

546 Views

0 replies

2 likes

  • 546 Views
  • 0 replies
  • 2 likes

need to speak with someone

I could just be missing the contact customer service part, but I have looked all over for it. This is highly aggravating that we cannot send an email to someone and get our questions answered. I really do not care much for going to a forum and it bei...

Newbie

I could just be missing the contact customer service part, but I have looked all over for it.  This is highly aggravating that we cannot send an email to someone and get our questions answered.&...

SuperWisdom

Community Legend

500 Views

1 replies

0 likes

  • 500 Views
  • 1 replies
  • 0 likes

Solved!! Laptop does not show on android app using Connect

I've started to discover Spotify Connect and thought I'd be able to play songs on my laptop using my phone via Spotify connect. However no device shows up on on my android phone. I know the phone is connected as it shows up on Spotify on my laptop......

Casual Listener

I've started to discover Spotify Connect and thought I'd be able to play songs on my laptop using my phone via Spotify connect. However no device shows up on on my android phone.   I know th...

Joeneunited

Regular

2457 Views

5 replies

0 likes

  • 2457 Views
  • 5 replies
  • 0 likes

Moving to Vodafone

HI I am thinking about moving to the Vodafone plan and getting the new HTC ONE M8 phone, im happy with my Galaxy s2 and preimuim spoity account on there but i work for Vodafone now so get a great deal. My query is when i move to Vodafone and install ...

Regular

HI I am thinking about moving to the Vodafone plan and getting the new HTC ONE M8 phone, im happy with my Galaxy s2 and preimuim spoity account on there but i work for Vodafone now so get a great dea...

PedroPedro

Regular

1189 Views

9 replies

0 likes

  • 1189 Views
  • 9 replies
  • 0 likes

Solved!! Missing song title

This song title is missing from search results:'Foolish' by Johnny Mathis

Casual Listener

This song title is missing from search results: 'Foolish' by Johnny Mathis

philipstokes

Casual Listener

636 Views

3 replies

0 likes

  • 636 Views
  • 3 replies
  • 0 likes

downloaded music disappears

Hi! I'm using Spotify Premium to download music in my tablet (Samsung Galaxy Tab 3) and recently some of it disappeared. It seems that only the most recently added songs are available. This is especially upsetting because I pay for the Preium account...

Newbie

Hi!  I'm using Spotify Premium to download music in my tablet (Samsung Galaxy Tab 3) and recently some of it disappeared. It seems that only the most recently added songs are available. This is ...

Daniel

Community Legend

622 Views

2 replies

0 likes

  • 622 Views
  • 2 replies
  • 0 likes

Disable album art

How do I disable album artwork taking over my lock screen?

Casual Listener

How do I disable album artwork taking over my lock screen?

Daniel

Community Legend

3505 Views

3 replies

5 likes

  • 3505 Views
  • 3 replies
  • 5 likes

Solved!! Question about streaming while music is downloaded

As a premium user I've enjoyed being able to listen to my music even while offline on my phone. Unfortunately, in order for all my music to fit on my phone (16gb) I have to download the music into Normal Quality (96 kbs). This is fine for when I do n...

Regular

As a premium user I've enjoyed being able to listen to my music even while offline on my phone. Unfortunately, in order for all my music to fit on my phone (16gb) I have to download the music into No...

werepancake

Regular

5776 Views

4 replies

0 likes

  • 5776 Views
  • 4 replies
  • 0 likes

SD CARD Problems! Help!

I've been a premium subsriber for about two years now. I've aquired ateast five more for you guys. So really want help or Im done forever. I have an older phone, Samsung Galaxy Stellar but its Iin great shape. I've used sd for offline spotify since y...

Casual Listener

I've been a premium subsriber for about two years now. I've aquired ateast five more for you guys. So really want help or Im done forever. I have an older phone, Samsung Galaxy Stellar but its Iin g...

Joe

Community Legend

736 Views

3 replies

0 likes

Other
  • 736 Views
  • 3 replies
  • 0 likes

Solved!! spotify connect, android 2.2

Hi folks, I just noticed today that spotify connect has rolled out to my account - my iPad and HTC one x can control each other. Great stuff. Htc One x is on Spotify app version 0.7.6So I dug out an old HTC desire intending to use it at home, always ...

Newbie

Hi folks, I just noticed today that spotify connect has rolled out to my account - my iPad and HTC one x can control each other. Great stuff. Htc One x is on Spotify app version 0.7.6 So I dug ou...

redswan

Casual Listener

5405 Views

5 replies

1 likes

Connect
  • 5405 Views
  • 5 replies
  • 1 likes

[Minor bug] Bug when playing through Spotify connect

When I played some songs through connect that I have offline on my phone but not on my tablet, I noticed the remote won't have any metadata (except the time of the song). For example, I played a song called The Mark over connect. When I opened fullsc...

Casual Listener

When I played some songs through connect that I have offline on my phone but not on my tablet, I noticed the remote won't have any metadata (except the time of the song).  For example, I played ...

Joe

Community Legend

532 Views

3 replies

0 likes

  • 532 Views
  • 3 replies
  • 0 likes