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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41763 Views
  • 65 replies
  • 25 likes
  • 41763 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877672 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877672 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26289 Views
  • 4 replies
  • 0 likes
  • 26289 Views
  • 4 replies
  • 0 likes

Solved!! Redmi + SD Card offline playlist issue

Hi all, I've tried almost every solution in the book to get Spotify to save my offline playlists to my microsd card but it still saves to internal memory. I believe my problem is unique to Redmi (XiaoMi) phones. Here's the issue:Redmi has partitioned...

  • Regular
  • Hi all, I've tried almost every solution in the book to get Spotify to save my offline playlists to my microsd card but it still saves to internal memory. I believe my problem is unique to Redmi (Xia...
  • Joe
  • Community Legend
  • 13551 Views
  • 5 replies
  • 0 likes
  • microSD
    offline playlists
  • 13551 Views
  • 5 replies
  • 0 likes

using to much data Help

This month I am already at 1.37 GB and only 10 days in .... The past months I was around 700 MB of data with spotify on my Android phone. What happend that caused it to use so much data already this month? I need my spotify, I hope this isn't permena...

  • Casual Listener
  • This month I am already at 1.37 GB and only 10 days in .... The past months I was around 700 MB of data with spotify on my Android phone. What happend that caused it to use so much data already this ...
  • user-removed
  • Not applicable
  • 728 Views
  • 5 replies
  • 0 likes
  • 728 Views
  • 5 replies
  • 0 likes

Dispositivo incompatible con esta version

Mi movil, Samsung Ace. Ayer me pidio instalar nueva version de spotify. La descargue de Google store. Al instalarla aparece: "Esta version es incompatible con este dispositivo." Hasta ayer funcionaba perfectamente. ¿ cual es la solución?

  • Newbie
  • Mi movil, Samsung Ace. Ayer me pidio instalar nueva version de spotify. La descargue de Google store. Al instalarla aparece: "Esta version es incompatible con este dispositivo."   Hast...
  • Joe
  • Community Legend
  • 434 Views
  • 2 replies
  • 0 likes
  • 434 Views
  • 2 replies
  • 0 likes

Solved!! App always says "Title not available"

Hi, I wanted to try the app for Android (Galaxy S2) and maybe I am too stupid, but for every song I try to play it just says "This title is not available" (actually, in German: "Der Titel ist nicht verfügbar"). Why not? I clicked on "Download playlis...

  • Newbie
  • Hi,   I wanted to try the app for Android (Galaxy S2) and maybe I am too stupid, but for every song I try to play it just says "This title is not available" (actually, in German: "Der Titel ...
  • Joe
  • Community Legend
  • 1414 Views
  • 5 replies
  • 0 likes
  • 1414 Views
  • 5 replies
  • 0 likes

Spotify logs me out.

I use Facebook to sign in to Spotify. I have premium. I mostly use Spotify on my phone. Several times throughout the day, often in the middle of listening to a song, it logs out. This makes it impossible to keep anything downloaded (my entire point o...

  • Regular
  • I use Facebook to sign in to Spotify. I have premium. I mostly use Spotify on my phone. Several times throughout the day, often in the middle of listening to a song, it logs out. This makes it imposs...
  • Joe
  • Community Legend
  • 318 Views
  • 2 replies
  • 0 likes
  • 318 Views
  • 2 replies
  • 0 likes

Keeps crashing on Samsung Galaxy S III

Just got the new Galaxy and am new to the Android scene - was wondering why music keeps stopping randomly and the app seems quite buggy. Has anyone else noticed this? Also the app seems to stop playing music after about 10 mins of leaving the phone a...

  • Casual Listener
  • Just got the new Galaxy and am new to the Android scene - was wondering why music keeps stopping randomly and the app seems quite buggy. Has anyone else noticed this?   Also the app seems to...
  • Peter__
  • Community Legend
  • 8567 Views
  • 11 replies
  • 2 likes
  • 8567 Views
  • 11 replies
  • 2 likes

Album is missing on android version

Mastodon album Once more around the sun is ok at web player, but when u open the album on android, it just show 2 of the 11 songs.

  • Regular
  • Mastodon album Once more around the sun is ok at web player, but when u open the album on android, it just show 2 of the 11 songs.
  • gandour
  • Regular
  • 474 Views
  • 6 replies
  • 0 likes
  • 474 Views
  • 6 replies
  • 0 likes

Cannot access to My Songs in the android app [Solved]

I have many songs saved to "My songs" in the web player and the Linux desktop player (both are synchronized well), but when I go to "My songs" in the Android app, there isn't any song.This is a bug? I'm not want to search and save the songs again in ...

  • Regular
  • I have many songs saved to "My songs" in the web player and the Linux desktop player (both are synchronized well), but when I go to "My songs" in the Android app, there isn't any song. This is a bug...
  • Peter__
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Playlists pretend to sync, then wont play songs, then go away

I've paid for Spotify for over a year now and in general have loved it. In my opinion, though, the only reason for really paying for it is Offline mode, yet since this last update I've been having serious issues with Spotify. Before the update, the a...

  • Casual Listener
  • I've paid for Spotify for over a year now and in general have loved it. In my opinion, though, the only reason for really paying for it is Offline mode, yet since this last update I've been having se...
  • Peter__
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

songs from an album refusing to play

When I first got my spotify account, I created different stations from different artists on my android phone including reggaeton artists Baby Rasta y Gringo. One of the albums that I liked so much from them was Los Duros. It used to work and always p...

  • Newbie
  • When I first got my spotify account, I created different stations from different artists on my android phone including reggaeton artists Baby Rasta y Gringo. One of the albums that I liked so mu...
  • Daniel
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

cannot download spotify for android

Hi, I am currently in the US for an extended period, although I live in a country where spotify is not available yet. I downloaded it fine on my PC, but I cannot do so on my Android phone. I get a message from the app store that spotify is not availa...

  • Newbie
  • Hi, I am currently in the US for an extended period, although I live in a country where spotify is not available yet. I downloaded it fine on my PC, but I cannot do so on my Android phone. I get a me...
  • Daniel
  • Community Legend
  • 769 Views
  • 2 replies
  • 0 likes
  • 769 Views
  • 2 replies
  • 0 likes

Local songs from my PC are not downloaded to my Samsung Galaxy S3

The songs Spotify is offering are being downloaded perfectly. When I want to play the songs from my PC on my phone it says the title is not available. Below the local song it say: Loading... - Loading... Please help!

  • Casual Listener
  • The songs Spotify is offering are being downloaded perfectly. When I want to play the songs from my PC on my phone it says the title is not available.   Below the local song it say: Loading....
  • Daniel
  • Community Legend
  • 394 Views
  • 3 replies
  • 0 likes
  • 394 Views
  • 3 replies
  • 0 likes

My premium has downgraded to free.

Hi,I added spotify premium on to my Vodafone tarriff and has been working perfectly for months. Last week my premium downgraded to the free spotify!? Vodafone say it is a technical issue with spotify that you are trying to fix.Can you please tell me ...

  • Newbie
  • Hi, I added spotify premium on to my Vodafone tarriff and has been working perfectly for months. Last week my premium downgraded to the free spotify!? Vodafone say it is a technical issue with spo...
  • Richard
  • Community Legend
  • 2800 Views
  • 6 replies
  • 0 likes
  • downgraded
    Free
    Premium
  • 2800 Views
  • 6 replies
  • 0 likes

I know the SD card offline storage has many fixes but none are working...

I believe this is because of the weirdness of my Motorla phone's setup. Here's what they did. The phone's internal storage was split. The original 8gb was partitioned into 3gb for the phone's system and everything else (app data etc) and 5gb for ever...

  • Casual Listener
  • I believe this is because of the weirdness of my Motorla phone's setup. Here's what they did. The phone's internal storage was split. The original 8gb was partitioned into 3gb for the phone's system ...
  • redmiuser
  • Regular
  • 588 Views
  • 2 replies
  • 0 likes
  • 588 Views
  • 2 replies
  • 0 likes

Why can't Spotify fix our problems???

Why can't Spotify fix our problems they are not doing anything to help us Android Samsung Galaxy why? Why? To problems with Spotify premium............... We need Help Now

  • Roadie
  • Why can't Spotify fix our problems they are not doing anything to help us Android Samsung Galaxy why? Why? To problems with Spotify premium............... We need Help Now😞😞😞😞😞😞😞😞😞...
  • Merik
  • Community Legend
  • 399 Views
  • 1 replies
  • 0 likes
  • Help me!
  • 399 Views
  • 1 replies
  • 0 likes

Solved!! Spotify no longer working with my Galaxy S3

Hi... I've been using and loving Spotify as a premium member for a while now. Unfortunately, I was prompted to upload the new version of Spotify and ever since doing so have encountered more problems than it's worth: 1) It stops working. 2) won't dow...

  • Casual Listener
  • Hi...   I've been using and loving Spotify as a premium member for a while now.  Unfortunately, I was prompted to upload the new version of Spotify and ever since doing so  have en...
  • NatWilliams504
  • Casual Listener
  • 2013 Views
  • 2 replies
  • 0 likes
  • 2013 Views
  • 2 replies
  • 0 likes

Solved!! More than 1 device

Hello. I do not speak english, so i am very sorry if you do not understand. Well, I have a question... If I have Spotify Premium, can I have more than 1 device using it at the same time? (Can I listen music in the 2 devices at the same time?) I am so...

  • Visitor
  • Hello. I do not speak english, so i am very sorry if you do not understand.   Well, I have a question... If I have Spotify Premium, can I have more than 1 device using it at the same time? (...
  • Peter__
  • Community Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Solved!! Is there a way to not synch all my albums?

Hey everyone,Right now Spotify tries to sync all "my music" regardless of weither I've made it available for offline listening. This is not really helpfull as my phone has nowhere near enough memory to hold all those albums. This leaves me with 2 que...

  • Newbie
  • Hey everyone, Right now Spotify tries to sync all "my music" regardless of weither I've made it available for offline listening. This is not really helpfull as my phone has nowhere near enough mem...
  • blake
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! Google Play update stopped access to Spotify on my Android device whilst travelling overseas

Google Play update stopped access to Spotify on my Android device whilst travelling overseas I have a premium account in Switzerland. I am travelling and using the device in Rwanda. Google Play will not allow download of Spotify in Rwanda. Please hel...

  • Casual Listener
  • Google Play update stopped access to Spotify on my Android device whilst travelling overseas   I have a premium account in Switzerland.   I am travelling and using the device in Rwa...
  • tomtofield
  • Casual Listener
  • 488 Views
  • 2 replies
  • 0 likes
  • 488 Views
  • 2 replies
  • 0 likes