Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 32812 Views
  • 62 replies
  • 25 likes
  • 32812 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872690 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872690 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25223 Views
  • 3 replies
  • 0 likes
  • 25223 Views
  • 3 replies
  • 0 likes

Can't open spotify!

I did the download of spotify and when I'm about to open it, it says that I have the old version of spotify and when I try to download the new version says that it's not compatible, so I can use spotify because it says that I have to download the new...

  • Newbie
  • I did the download of spotify and when I'm about to open it, it says that I have the old version of spotify and when I try to download the new version says that it's not compatible, so I can use spot...
  • Liam
  • Community Legend
  • 380 Views
  • 3 replies
  • 0 likes
  • 380 Views
  • 3 replies
  • 0 likes

Update to 0.7.9.1170 erases everything!

Hi, I updated to 0.7.9.1170 on Samsung Galaxy S4 Andriod 4.2.2 and everything has been erased! I am a premium member and it thinks I have the free version. All my playlists have disappeared, and there are no more downloaded/offline songs. It's like I...

  • Regular
  • Hi, I updated to 0.7.9.1170 on Samsung Galaxy S4 Andriod 4.2.2 and everything has been erased! I am a premium member and it thinks I have the free version. All my playlists have disappeared, an...
  • Peter__
  • Community Legend
  • 447 Views
  • 4 replies
  • 0 likes
  • 447 Views
  • 4 replies
  • 0 likes

Forced upgrade not logging in

Please help. I was forced to upgrade the up on a HTC One SV Now the Facebook Log in is not working. Tried uninstalling and reinstalling. Turning phone off and on. not happy

  • Newbie
  • Please help. I was forced to upgrade the up on a HTC One SV Now the Facebook Log in is not working. Tried uninstalling and reinstalling. Turning phone off and on.   not happy 😞
  • Peter__
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

extreme quality on free account?

after the update im able to use extreme quality on my free account is this intentional?

  • Roadie
  • after the update im able to use extreme quality on my free account is this intentional?
  • Merik
  • Community Legend
  • 892 Views
  • 5 replies
  • 0 likes
  • 892 Views
  • 5 replies
  • 0 likes

Not logging in properly on android

I have the android client on my phone and everything works as expected. However, when I try to use the android client on my tablet I can't log in properly. My username and password work fine but none of my playlists appear and it shows me as unsubscr...

  • Casual Listener
  • I have the android client on my phone and everything works as expected. However, when I try to use the android client on my tablet I can't log in properly.   My username and password work fi...
  • stefd
  • Casual Listener
  • 327 Views
  • 3 replies
  • 0 likes
  • 327 Views
  • 3 replies
  • 0 likes

Samsung S5 not working after Upgrade error "24"

This morning I upgraded my S5 as per the instructions and now the app does not work at all. I am constantly getting the error 24 code. I have uninstalled the app and downloaded the latest from Google play. I have cleared all the app cache and data bu...

  • Newbie
  • This morning I upgraded my S5 as per the instructions and now the app does not work at all. I am constantly getting the error 24 code. I have uninstalled the app and downloaded the latest from Goog...
  • Peter__
  • Community Legend
  • 564 Views
  • 1 replies
  • 1 likes
  • 564 Views
  • 1 replies
  • 1 likes

The Worst App in the World EVER

This must be the worst music app in android right now. It locks app constantly when skipping tracks, independent of the connection or whether the music is stored on the device. It is really frustrating to use it and even more frustrating to know you ...

  • Regular
  • This must be the worst music app in android right now. It locks app constantly when skipping tracks, independent of the connection or whether the music is stored on the device. It is really frustra...
  • toneg2002
  • Newbie
  • 2204 Views
  • 12 replies
  • 5 likes
  • 2204 Views
  • 12 replies
  • 5 likes

Downloaded non-Spotify tracks gone after most recent update

With the most recent update, which apparently necessitated downloading an entire new version of the Spotify app from the Play Store, the 500ish tracks I had downloaded under the previous version are now showing as unavailable and cannot be played. No...

  • Newbie
  • With the most recent update, which apparently necessitated downloading an entire new version of the Spotify app from the Play Store, the 500ish tracks I had downloaded under the previous version are ...
  • RolandVoss
  • Casual Listener
  • 456 Views
  • 4 replies
  • 0 likes
  • 456 Views
  • 4 replies
  • 0 likes

Version of spotify no longer supported after Galaxy s3 firmware update

Description Download and updated Galaxy s3 firmware this morning and can no longer open spotify. Message displays "You need to update spotify, This version of Spotify is no longer supported. Please go to google play and install the new version. I uni...

  • Newbie
  • Description Download and updated Galaxy s3 firmware this morning and can no longer open spotify. Message displays "You need to update spotify, This version of Spotify is no longer supported. Please...
  • Peter__
  • Community Legend
  • 746 Views
  • 1 replies
  • 0 likes
  • 746 Views
  • 1 replies
  • 0 likes

Android 4.2 not working. Please help!

All of a sudden I have a major problem.My phone boots up fine and ends up at the lock screen. When I swipe to unlock all I get is the screen flashing alternate blue and black - no keys work - all I can do is take out the battery and start again! I ha...

  • Newbie
  • All of a sudden I have a major problem. My phone boots up fine and ends up at the lock screen. When I swipe to unlock all I get is the screen flashing alternate blue and black - no keys work - all I...
  • thetruetc
  • Newbie
  • 953 Views
  • 2 replies
  • 0 likes
  • 953 Views
  • 2 replies
  • 0 likes

Wont work while having internet connection.

Hi, today when I started spotify on my phone (samsung galaxy S4) it just froze. I couldnt do anything. So i tried a couple of thngs to make it work and after a few minutes i figured out that I could play my downloaded playlist only if I had no intern...

  • Newbie
  • Hi, today when I started spotify on my phone (samsung galaxy S4) it just froze. I couldnt do anything. So i tried a couple of thngs to make it work and after a few minutes i figured out that I could ...
  • kbrooksc
  • Community Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

the last spotify upgrade not work un my android MIUI & phone Xiaomi MI2S

Today, 28 may, after the last Spotify upgrade from play Google, it's impossible login from Spotify because the app not access to wifi or cellular data. The other app works fine. My phone is Xiaomi MI2s with miui 4.5.23. anyone have any idea ?

  • Newbie
  • Today, 28 may, after the last Spotify upgrade from play Google, it's impossible login from Spotify because the app not access to wifi or cellular data. The other app works fine. My phone is Xiaomi ...
  • 404 Views
  • 0 replies
  • 0 likes
  • 404 Views
  • 0 replies
  • 0 likes

Why has downloaded albums list changed?

In the past, when I went to my albums and limited it to "offline content only", it only showed albums in which I had downloaded all songs. As of this weekend, it showed any albums on which I had downloaded even one song. (For example, if I had a song...

  • Music Fan
  • In the past, when I went to my albums and limited it to "offline content only", it only showed albums in which I had downloaded all songs.   As of this weekend, it showed any albums on which...
  • Peter__
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

How do I store songs on my SD-card?

Why does it have to be so FµCKING difficult to just put an option on the app so that I can chose where to install my music? I have a 128 GB SD-card, Galaxy S5.

  • Roadie
  • Why does it have to be so FµCKING difficult to just put an option on the app so that I can chose where to install my music? I have a 128 GB SD-card, Galaxy S5.
  • SpiderByte
  • Roadie
  • 787 Views
  • 2 replies
  • 0 likes
  • 787 Views
  • 2 replies
  • 0 likes

Won't sync local files

hiya, i'm a premium member like most of us (duh) I connect to my router wifi (the same internet my computer is connected to) I can see my phone in the devices, the problem is it says like its syncing but my phone keeps appearing and dissappearing fro...

  • Visitor
  • hiya, i'm a premium member like most of us (duh)   I connect to my router wifi (the same internet my computer is connected to) I can see my phone in the devices, the problem is it says lik...
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

Solved!! May 27 new version - can't move bass boost control

No matter if flat or whatever setting, bass boost is set too high and I can't move it. Control appears to stay disabled and grayed out when equalizer is turned on. This was not a problem until I got new build. GS3 I9300 with Android 4.2.2 Is there a ...

  • Roadie
  • No matter if flat or whatever setting, bass boost is set too high and I can't move it. Control appears to stay disabled and grayed out when equalizer is turned on. This was not a problem until I got ...
  • Baroninkjet
  • Roadie
  • 1793 Views
  • 1 replies
  • 0 likes
  • 1793 Views
  • 1 replies
  • 0 likes

Important Notice to Our Users

We’ve become aware of some unauthorized access to our systems and internal company data and we wanted to let you know the steps we’re taking in response. As soon as we were aware of this issue we immediately launched an investigation. Information sec...

  • Spotify
  • Spotify
  • We’ve become aware of some unauthorized access to our systems and internal company data and we wanted to let you know the steps we’re taking in response. As soon as we were aware of this issue we imm...
  • 2224 Views
  • 0 replies
  • 1 likes
  • 2224 Views
  • 0 replies
  • 1 likes

Songs skip after few seconds to next on hTC One

When playing spotify in offline mode it starts forwarding to the next song after few seconds and then again to the next etc. It is then hard to even turn off the app. Restarting the phone does not help. Also reinstalling the app did not work. What to...

  • Newbie
  • When playing spotify in offline mode it starts forwarding to the next song after few seconds and then again to the next etc. It is then hard to even turn off the app. Restarting the phone does not he...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Download all playlists at once

Hi. I have a lot of playlists and some of them have hundreds of songs. I have bought a 128 GB SD-card for my smarphone and would like to download all the playlists at once instead of one at a time. Is there a function to do this? Or do I have to pres...

  • Roadie
  • Hi. I have a lot of playlists and some of them have hundreds of songs. I have bought a 128 GB SD-card for my smarphone and would like to download all the playlists at once instead of one at a time. I...
  • SpiderByte
  • Roadie
  • 1843 Views
  • 4 replies
  • 0 likes
  • 1843 Views
  • 4 replies
  • 0 likes