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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6801 Views

0 replies

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slow syncing on android

why spotify is very slow to syncing musics on android????

Casual Listener

why spotify is very slow to syncing musics on android????

pyrex_93

Regular

779 Views

3 replies

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stuck on loading

Spotify app keeps loading playlists, songs, albums,...nothing appears, always stuck on the green loading cricle. Rebooting didn't help. Re installed spotify, chose log in. Stuck on log in screen, again with the endless loop of green circle loading. R...

Regular

Spotify app keeps loading playlists, songs, albums,...nothing appears, always stuck on the green loading cricle. Rebooting didn't help. Re installed spotify, chose log in. Stuck on log in screen, aga...

JohnPetrasek

Casual Listener

3025 Views

4 replies

3 likes

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Cannot find Spotify on Google Play Store on Samsung Galaxy S5!

Hi, When I search for "Spotify" on Google Play store from my Samsung Galaxy S5, it returns "Spotify Play" and other similar apps but not the actual app I am looking for!! I live in Calgary, Canada! What am I doing wrong? Any help would be appreciated...

Newbie

Hi,   When I search for "Spotify" on Google Play store from my Samsung Galaxy S5, it returns "Spotify Play" and other similar apps but not the actual app I am looking for!! I live in Calgary...

vafritia

Casual Listener

21626 Views

3 replies

1 likes

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Solved!! Question about local files on my phone

All, I just signed back up with premium spotify again, coming from Google All Access. I'm a little confused with not being able to find/see/play the local mp3 files that is on my phone. I searched online and see that I need to use the desktop app to ...

Casual Listener

All,   I just signed back up with premium spotify again, coming from Google All Access.  I'm a little confused with not being able to find/see/play the local mp3 files that is on my pho...

nutzzer

Casual Listener

3910 Views

3 replies

1 likes

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Solved!! Playlists keeps refreshing, music stops, samsung galaxy s5

Sendt this as mail to Spotify user support. Anny ideas/ other people strugling with this? (May be some bad grammar/spelling mistakes, I'm Norwegian)When I'm in the playlist menu it just keeps refreshing everything. Making the music stop, playlist nam...

Regular

Sendt this as mail to Spotify user support. Anny ideas/ other people strugling with this? (May be some bad grammar/spelling mistakes, I'm Norwegian) When I'm in the playlist menu it just keeps ref...

GhostX

Regular

8385 Views

20 replies

0 likes

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Fichier Locaux non disponoble

Bonjour, J'ai un problème avec spotify sur android, lorsque j'ajoute un fichier local depuis mon pc je peux le lire depuis celui ci mais le titre et grisé sur mon smartphone et quand je clique dessus , un message s'affiche " ce titrer n'est pas dispo...

Regular

Bonjour, J'ai un problème avec spotify sur android, lorsque j'ajoute un fichier local depuis mon pc je peux le lire depuis celui ci mais le titre et grisé sur mon smartphone et quand je clique dess...

Jb196

Visitor

3542 Views

9 replies

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After yesterda's update: songs are added multiple times to the queue

After yesterday's Android update, the songs are added exactly 5 times to the queue Steps to reproduce 1. Save an album for offline reproduction 2. Go to the album and click the first song. 3. Check the queue. All the songs in the album will be added ...

Regular

After yesterday's Android update, the songs are added exactly 5 times to the queue   Steps to reproduce   1. Save an album for offline reproduction 2. Go to the album and click th...

gire

Regular

1237 Views

8 replies

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Streaming on other devices

This morning I was listening to Spotify on my Android phone.When my wife tried to start listening on her Android phone her song started on my device and she didn´t hear anything on hers. Earlier the same problem have resulted in that spotify stops on...

Newbie

This morning I was listening to Spotify on my Android phone. When my wife tried to start listening on her Android phone her song started on my device and she didn´t hear anything on hers. Earlier ...

Peter__

Community Legend

462 Views

1 replies

0 likes

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Repeat Only One Song...and One song Only.

Alrighty, I have been reading all the posts about how to find the repeat button. I found it but it doesn't seem to be working for me. So I play a song. tap the album cover and then click repeat. I would normally think that doing this would cause spot...

Newbie

Alrighty, I have been reading all the posts about how to find the repeat button.  I found it but it doesn't seem to be working for me.  So I play a song.  tap the album cover and then ...

Feimitsu

Casual Listener

639 Views

1 replies

0 likes

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HELP- Web Player Problems

Some times (the most of times) I open the app on my galaxy s4 active or my galaxy note 8.0 and the sesions estar over again, and my playlist that where abailavles offline, appear only for onlin, and got to start downlodaing again.! what can I do!!!

Newbie

Some times (the most of times) I open the app on my galaxy s4 active or my galaxy note 8.0 and the sesions estar over again, and my playlist that where abailavles offline, appear only for onlin, and ...

Peter__

Community Legend

421 Views

1 replies

0 likes

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Android app user guide

Is there a guide to all of the user settings on the Android app somewhere on Spotify's ludicrously unhelpful website or did they think it wasn't necessary to explain what any of the settings actually do?

Music Fan

Is there a guide to all of the user settings on the Android app somewhere on Spotify's ludicrously unhelpful website or did they think it wasn't necessary to explain what any of the settings actually...

Andrews32

Roadie

1657 Views

3 replies

0 likes

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Solved!! Play local file instead of Spotify version

Generally, I am very happy with Spotify quaity. But I have some things for which my local copy sounds better than Spotify's. Is there a way I can make Spotify "use local" instead of using its own copy? I am speaking of the exact same album. It appear...

Roadie

Generally, I am very happy with Spotify quaity. But I have some things for which my local copy sounds better than Spotify's. Is there a way I can make Spotify "use local" instead of using its own cop...

gutobernardo

Newbie

1832 Views

5 replies

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Offline content filter

Is it just me but I can't find the option to only show playlists that have been downloaded. I've got lots of folders and playlists and would like only downloaded to be shown..

Roadie

Is it just me but I can't find the option to only show playlists that have been downloaded. I've got lots of folders and playlists and would like only downloaded to be shown.. 

user-removed

Not applicable

1063 Views

5 replies

2 likes

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Logout

Every time I try to get on Spotify, it asks me to log in again. This causes problems, since it's finally able to download to my SD card and every time it does this it loses all downloaded content and settings (but still takes up space on my card). Ph...

Regular

Every time I try to get on Spotify, it asks me to log in again. This causes problems, since it's finally able to download to my SD card and every time it does this it loses all downloaded content and...

374 Views

0 replies

0 likes

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Local files "not available"

I bought the new Black Keys album and downloaded it to my PC. I imported the album into a playlist in Spotify and made it available offline. It syncs to my Galaxy S4 just fine, it just won't play the songs. All songs say "This track is not available"...

Casual Listener

I bought the new Black Keys album and downloaded it to my PC. I imported the album into a playlist in Spotify and made it available offline. It syncs to my Galaxy S4 just fine, it just won't play the...

svdlfilm

Newbie

7384 Views

5 replies

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Solved!! Local files does not synchronize to my phone samsung s3

Hello, Since a month when I updated the last version of Spotify. My local files doesn't work on my phone anymore. I tried to synchronize the files again. But it doesn'nt work. Has somebody the same problem? What are the solutions? I hope someone coul...

Casual Listener

Hello,   Since a month when I updated the last version of Spotify. My local files doesn't work on my phone anymore. I tried to synchronize the files again. But it doesn'nt work. Has some...

Peter__

Community Legend

581 Views

3 replies

0 likes

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App on phone says logged into three devices when I am not

SO for last month app has not worked. Resets every 8 seconds, totally useles, but I keep trying. Today the app tells me I am logged into 3 devices already. Go online and make sure I am not logged in anywhere. Ty again and still tells me I am synced w...

Music Fan

SO for last month app has not worked. Resets every 8 seconds, totally useles, but I keep trying. Today the app tells me I am logged into 3 devices already. Go online and make sure I am not logged in ...

Peter__

Community Legend

344 Views

1 replies

0 likes

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Gift Card Issues

Hi Guys I recently purchased a 3 month gift card on the 20/05/14 for my girlfriend who lives in Spain. She's having trouble redeeming the code as I purchased the gift card online in the Uk. What do i need to do? Should I cancel the card? Its a birthd...

Casual Listener

Hi Guys  I recently purchased a 3 month gift card on the 20/05/14 for my girlfriend who lives in Spain. She's having trouble redeeming the code as I purchased the gift card online in the Uk. Wh...

Daniel

Community Legend

305 Views

2 replies

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Solved!! Spotify saving songs & using space even when online?

I cleared all Spotify data (and re-logged in), so I'm starting "fresh". I have NO playlists set to sync for offline use Spotify is in online mode. If I then look at the DATA used by the Spotify app, it grows and grows as I listen to music, consuming ...

Visitor

I cleared all Spotify data (and re-logged in), so I'm starting "fresh".   I have NO playlists set to sync for offline use   Spotify is in online mode.   If I then look at t...

Feimitsu

Casual Listener

1182 Views

6 replies

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Problems with syncing to SD Card with Galaxy S4

I have tried now for several days getting my S4 to sync to SD card. My phone suddenly told me that my 64GB SD card was broken and that i needed to format it. After accepting this, i was prompted that the card was empty and needed formatting. When i t...

Newbie

I have tried now for several days getting my S4 to sync to SD card. My phone suddenly told me that my 64GB SD card was broken and that i needed to format it. After accepting this, i was prompted that...

Ankamano

Casual Listener

2554 Views

7 replies

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