Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47169 Views
  • 66 replies
  • 25 likes
  • 47169 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880029 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880029 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26868 Views
  • 4 replies
  • 0 likes
  • 26868 Views
  • 4 replies
  • 0 likes

Contact book integration

To help you find and follow your Friends

  • Regular
  • To help you find and follow your Friends
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Connect works now / Thank you Meredith

I reported top Meredith bug. Android app just skipped top next song when opened it after it goes to sleep using Connect. After last app update, all works like a charm. Even if app is sleeping and I open it, song plays normally to end without skips. T...

  • Visitor
  • I reported top Meredith bug.   Android app just skipped top next song when opened it after it goes to sleep using Connect. After last app update, all works like a charm. Even if app is sleep...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Samsung Galaxy S4

So my previous Spotify account was linked to my Facebook. Then my account was hacked and i had to cancel it. I re-registered with Facebook and you guys were fantastic in getting my playlists back...They all show up fine in the Desktop app however whe...

  • Regular
  • So my previous Spotify account was linked to my Facebook.  Then my account was hacked and i had to cancel it.  I re-registered with Facebook and you guys were fantastic in getting my playli...
  • Joe
  • Community Legend
  • 536 Views
  • 5 replies
  • 0 likes
  • 536 Views
  • 5 replies
  • 0 likes

Poor Equalizer, Bass, Treble, Volume Enhancement compare to Poweramp Pro

Poor Equalizer, Bass, Treble, Volume Enhancement compare to Poweramp Pro Hope Spotify able to improve on the sound effect that compareable with Poweramp Pro, I love Poweramp Pro sound quality, but Spotify sound quality low compare to Poweramp Pro. Pl...

  • Regular
  • Poor Equalizer, Bass, Treble, Volume Enhancement compare to Poweramp Pro Hope Spotify able to improve on the sound effect that compareable with Poweramp Pro, I love Poweramp Pro sound quality, but Sp...
  • ooiweichean
  • Regular
  • 1100 Views
  • 2 replies
  • 0 likes
  • 1100 Views
  • 2 replies
  • 0 likes

Problem with Available Offline playlists not playing offline

Hi - I am a Premium user and I have a problem with Available Offline playlists looking like the are downloaded, but only some songs playing. The ones that don't play, look like they are playing (song progress marker is moving), but no sound (obivousl...

  • Casual Listener
  • Hi - I am a Premium user and I have a problem with Available Offline playlists looking like the are downloaded, but only some songs playing. The ones that don't play, look like they are playing (song...
  • Joe
  • Community Legend
  • 442 Views
  • 3 replies
  • 0 likes
  • 442 Views
  • 3 replies
  • 0 likes

Will not launch

Can't launch app. Galaxy S5Worked fine earlier todayPlease help

  • Newbie
  • Can't launch app. Galaxy S5 Worked fine earlier today Please help
  • Joe
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Ford App Link

Is there a way to make spotify work with ford app link? I just bought a 2014 focus and it doesn't seem to work. I can stream through bluetooth but I would really like to see song titles and stuff on the screen as well as be able to control app better...

  • Casual Listener
  • Is there a way to make spotify work with ford app link? I just bought a 2014 focus and it doesn't seem to work. I can stream through bluetooth but I would really like to see song titles and stuff o...
  • Joe
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! why hasn't my subscription been canceled? !

I cancel my subscription 3 months ago and just had to do it again. Why didn't it go through and where is my refund for the three months of no use or app??

  • Newbie
  • I cancel my subscription 3 months ago and just had to do it again. Why didn't it go through and where is my refund for the three months of no use or app??
  • blake
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Redownload Playlist

It seems that everytime I update Spotify then I have to redownload my music to play offline. Is there a setting I'm not finding? If anyone has anything for solving this please contact me rsassy000@gmail.com. I may miss the solution to this by just re...

  • Casual Listener
  • It seems that everytime I update Spotify then I have to redownload my music to play offline. Is there a setting I'm not finding? If anyone has anything for solving this please contact me rsassy000@gm...
  • rsassy000
  • Casual Listener
  • 410 Views
  • 2 replies
  • 0 likes
  • 410 Views
  • 2 replies
  • 0 likes

GT S5300: IMPOSSIBLE TO USE SPOTIFY

Since the last update, i cannot use spotify on my Samsung GT S5300. I paid the big money for my subscription to listen to offline music while commuting/jogging. Listening to music on my phone was ideal in those situations. Now it's impossible, so I c...

  • Newbie
  • Since the last update, i cannot use spotify on my Samsung GT S5300. I paid the big money for my subscription to listen to offline music while commuting/jogging. Listening to music on my phone wa...
  • jacquelinejack
  • Casual Listener
  • 595 Views
  • 6 replies
  • 0 likes
  • 595 Views
  • 6 replies
  • 0 likes

Extreme Quality free for everyone?

I'm using kindle fire hdx downloaded from the amazon appstore i found out I'm not the paid member but I can click the extreme quality button. is it really providing extreme quality when i clicked? because it seems nothing different.. and nothing pop-...

  • Regular
  • I'm using kindle fire hdx downloaded from the amazon appstore i found out I'm not the paid member but I can click the extreme quality button. is it really providing extreme quality when i click...
  • Peter__
  • Community Legend
  • 544 Views
  • 8 replies
  • 0 likes
  • 544 Views
  • 8 replies
  • 0 likes

My phone wont sync local files over WiFI

Greetings. So I've had this issue for a while, I have googled around and tried to solve it myself, to no avail. After setting up both my phone and laptop to the same WiFi network, creating a playlist for my local files and pushing "download" for that...

  • Newbie
  • Greetings. So I've had this issue for a while, I have googled around and tried to solve it myself, to no avail. After setting up both my phone and laptop to the same WiFi network, creating a playlist...
  • JarmanBen
  • Casual Listener
  • 571 Views
  • 1 replies
  • 1 likes
  • 571 Views
  • 1 replies
  • 1 likes

screen blank

Nothing working. menu button there but no response. 1st said sd card damaged. Now nothing works.

  • Newbie
  • Nothing working. menu button there but no response. 1st said sd card damaged. Now nothing works.
  • Joe
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Spotify freezes when syncing playlists.

Yo! I've got a Sony Ericsson xperia X10 mini pro, which I'm trying to sync one of my playlists to offline mode. That works out just fine, for the first 3 songs, then it freezes. Tried reinstalling, deleting cache and files, deleting some of my playli...

  • Newbie
  • Yo!   I've got a Sony Ericsson xperia X10 mini pro, which I'm trying to sync one of my playlists to offline mode. That works out just fine, for the first 3 songs, then it freezes. Tried reinst...
  • kekxbox
  • Regular
  • 1976 Views
  • 23 replies
  • 0 likes
  • 1976 Views
  • 23 replies
  • 0 likes

Solved!! Offline Playlists Reset When The App Closes

This is an issue I've been experiencing for a few months now and maybe somebody here can help me out. For a while now my offline playlists have not been updating as they should. When I attempt to download a playlist it will appear to download like no...

  • Casual Listener
  • This is an issue I've been experiencing for a few months now and maybe somebody here can help me out. 🙂   For a while now my offline playlists have not been updating as they should. When I ...
  • Joe
  • Community Legend
  • 470 Views
  • 3 replies
  • 0 likes
  • 470 Views
  • 3 replies
  • 0 likes

Adding Playlists to My music

Hi, How can I add songs from my friends playlist in My Music on Android? Ninad

  • Casual Listener
  • Hi, How can I add songs from my friends playlist in My Music on Android?  Ninad
  • Joe
  • Community Legend
  • 328 Views
  • 3 replies
  • 0 likes
  • 328 Views
  • 3 replies
  • 0 likes

Solved!! 4.4.2 - Xperia Z - Spotiy not starting after latest update 25-6-2014

Dear, As title describes, spotify is not starting properly. It is not loading or it freezes/crashes on startup. Android 4.4.2 Xperia Z Yesterdays update caused this, i guess.

  • Regular
  • Dear,   As title describes, spotify is not starting properly. It is not loading or it freezes/crashes on startup.   Android 4.4.2 Xperia Z Yesterdays update caused this, i guess.
  • Rholk
  • Regular
  • 2395 Views
  • 13 replies
  • 0 likes
  • 2395 Views
  • 13 replies
  • 0 likes

Offline Music After Premium tTial

After my premium trial ends, will I be able to keep my downloaded music and listen to it offline?

  • Newbie
  • After my premium trial ends, will I be able to keep my downloaded music and listen to it offline?
  • smidny
  • Roadie
  • 470 Views
  • 1 replies
  • 0 likes
  • 470 Views
  • 1 replies
  • 0 likes

Solved!! Android Syncing Different Format From Desktop

My Galaxy Note 3 syncs my playlists by first letter of first word of a playlist by default now. I have my playlists alphabetized on desktop with the first letter of last name of an individual artist and with the first character of the group name. My ...

  • Regular
  • My Galaxy Note 3 syncs my playlists by first letter of first word of a playlist by default now. I have my playlists alphabetized on desktop with the first letter of last name of an individual artist...
  • steveyb22602
  • Regular
  • 569 Views
  • 2 replies
  • 0 likes
  • 569 Views
  • 2 replies
  • 0 likes

Solved!! login failed thru facebook on android

Hi just noticed that i cant login thru facebook on my android mobile device. all apps updated, tried logging manually using my facebook email and password getting message "Unable to login. either the username or password is incorrect". I can login th...

  • Casual Listener
  • Hi just noticed that i cant login thru facebook on my android mobile device. all apps updated, tried logging manually using my facebook email and password getting message "Unable to login. either the...
  • taba_2000
  • Casual Listener
  • 2452 Views
  • 3 replies
  • 0 likes
  • 2452 Views
  • 3 replies
  • 0 likes