Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 30135 Views
  • 60 replies
  • 25 likes
  • 30135 Views
  • 60 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871401 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871401 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24953 Views
  • 3 replies
  • 0 likes
  • 24953 Views
  • 3 replies
  • 0 likes

Spotify consistently refreshing playlist

Hello,I have an issue with Spotify on my new Samsung S4: it keeps repeatedly refreshing my playlist while on shuffle if I pause it to do something else. It's irritating as it basically means I can't listen to a playlist right the way through and end ...

  • Newbie
  • Hello, I have an issue with Spotify on my new Samsung S4: it keeps repeatedly refreshing my playlist while on shuffle if I pause it to do something else. It's irritating as it basically means I ca...
  • Peter__
  • Community Legend
  • 722 Views
  • 1 replies
  • 0 likes
  • 722 Views
  • 1 replies
  • 0 likes

Solved!! [1.0.0.70/82][0.7.9]Inaudible volume levels after notification triggers audio ducking

Since the latest update on the Spotify app the music will no longer get interrupted by notifications. This functionality is far from useful when using other apps simultaneously. Often I use Spotify in the car in combination with my GPS and an app whi...

  • Casual Listener
  • Since the latest update on the Spotify app the music will no longer get interrupted by notifications. This functionality is far from useful when using other apps simultaneously.   Often I us...
  • Richard
  • Community Legend
  • 36711 Views
  • 286 replies
  • 51 likes
  • Android
    FlitsNav
    Galaxy
    Notifications
    Samsung
    Spotify
    Sygic
  • 36711 Views
  • 286 replies
  • 51 likes

Audio problem after 4.4.2 upgrade

I just recently updated to Android 4.4.2 Kitkat, and after updating to that, I updated the Spotify app. For some reason, after the updates, the audio in the Spotify app has been off. Whenever I click to play the song, the song plays at normal volume ...

  • Casual Listener
  • I just recently updated to Android 4.4.2 Kitkat, and after updating to that, I updated the Spotify app. For some reason, after the updates, the audio in the Spotify app has been off. Whenever I click...
  • Peter__
  • Community Legend
  • 3031 Views
  • 7 replies
  • 0 likes
  • 3031 Views
  • 7 replies
  • 0 likes

Crashes to login screen, spotify has stopped working.

Hi! I bought a Galaxy S5 a few days ago and the first thing i install on a new phone is spotify, and it worked for about 30 minuts until a update came along. So the phone was running last version of android AND spotify and it crashed, if i go from my...

  • Visitor
  • Hi!       I bought a Galaxy S5 a few days ago and the first thing i install on a new phone is spotify, and it worked for about 30 minuts until a update came along. So the phone...
  • user-removed
  • Not applicable
  • 494 Views
  • 3 replies
  • 0 likes
  • 494 Views
  • 3 replies
  • 0 likes

If I get premium can I pick songs on my phone?

I currently have the free version of spotify and love it, I really want to buy the premium, but I want to be able to pick songs on my phone otherwise I don't see much point because I mainly wanted it so I could listen offline on my phone and pick son...

  • Newbie
  • I currently have the free version of spotify and love it, I really want to buy the premium, but I want to be able to pick songs on my phone otherwise I don't see much point because I mainly wanted it...
  • Peter__
  • Community Legend
  • 2149 Views
  • 2 replies
  • 0 likes
  • 2149 Views
  • 2 replies
  • 0 likes

Deleting Playlist on Mobile

If I delete a playlist on Spotify mobile, will it be deleted from Spotify on my desktop/other mobile? Thank you.

  • Newbie
  • If I delete a playlist on Spotify mobile, will it be deleted from Spotify on my desktop/other mobile? Thank you.
  • Peter__
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! Local files does not synchronize to my phone samsung s3

Hello, Since a month when I updated the last version of Spotify. My local files doesn't work on my phone anymore. I tried to synchronize the files again. But it doesn'nt work. Has somebody the same problem? What are the solutions? I hope someone coul...

  • Casual Listener
  • Hello,   Since a month when I updated the last version of Spotify. My local files doesn't work on my phone anymore. I tried to synchronize the files again. But it doesn'nt work. Has some...
  • Peter__
  • Community Legend
  • 401 Views
  • 3 replies
  • 0 likes
  • 401 Views
  • 3 replies
  • 0 likes

slow syncing on android

why spotify is very slow to syncing musics on android????

  • Casual Listener
  • why spotify is very slow to syncing musics on android????
  • pyrex_93
  • Regular
  • 588 Views
  • 3 replies
  • 0 likes
  • 588 Views
  • 3 replies
  • 0 likes

Solved!! Question about local files on my phone

All, I just signed back up with premium spotify again, coming from Google All Access. I'm a little confused with not being able to find/see/play the local mp3 files that is on my phone. I searched online and see that I need to use the desktop app to ...

  • Casual Listener
  • All,   I just signed back up with premium spotify again, coming from Google All Access.  I'm a little confused with not being able to find/see/play the local mp3 files that is on my pho...
  • nutzzer
  • Casual Listener
  • 3628 Views
  • 3 replies
  • 1 likes
  • 3628 Views
  • 3 replies
  • 1 likes

Bad App Quality

While Spotify celebrates their 10 million premium accounts... Since the user interface redesign (black background), the quality of the Android as well as the iOS app has been significantly reduced. A lot of crashes. When entering the app the playlist...

  • Newbie
  • While Spotify celebrates their 10 million premium accounts...   Since the user interface redesign (black background), the quality of the Android as well as the iOS app has been significantly...
  • danc27
  • Roadie
  • 517 Views
  • 3 replies
  • 2 likes
  • 517 Views
  • 3 replies
  • 2 likes

After yesterda's update: songs are added multiple times to the queue

After yesterday's Android update, the songs are added exactly 5 times to the queue Steps to reproduce 1. Save an album for offline reproduction 2. Go to the album and click the first song. 3. Check the queue. All the songs in the album will be added ...

  • Regular
  • After yesterday's Android update, the songs are added exactly 5 times to the queue   Steps to reproduce   1. Save an album for offline reproduction 2. Go to the album and click th...
  • gire
  • Regular
  • 743 Views
  • 8 replies
  • 0 likes
  • 743 Views
  • 8 replies
  • 0 likes

Galaxy S5: Keeping Screen Active in the Car.

How do I keep my Spotify screen active while in the car? I could do so with Pandora, but can't seem to figure out how to do it with Spotify. I like being able to "thumbs up" or thumbs down" a song while in the car.

  • Newbie
  • How do I keep my Spotify screen active while in the car?  I could do so with Pandora, but can't seem to figure out how to do it with Spotify. I like being able to "thumbs up" or thumbs down" a s...
  • Peter__
  • Community Legend
  • 896 Views
  • 2 replies
  • 0 likes
  • Active Screen
  • 896 Views
  • 2 replies
  • 0 likes

Continue to play music when insterting headphones

Hi there. Is there a way to make Spotify for Android to stop and to continue play music when removing and instering the headphones? Can't find a setting to make it do so. In fact, Poweramp does have an option like this, and I read similar things abou...

  • Visitor
  • Hi there. Is there a way to make Spotify for Android to stop and to continue play music when removing and instering the headphones? Can't find a setting to make it do so. In fact, Poweramp does have ...
  • Peter__
  • Community Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

radio playing extremely unrelated songs

the radio feature is not working right for some reason I put on a disturbed station and it played a dido song and after skipping it several more pop songs came on and even a classical song what is going on?

  • Roadie
  • the radio feature is not working right for some reason   I put on a disturbed station and it played a dido song and after skipping it several more pop songs came on and even a classical song...
  • 343 Views
  • 0 replies
  • 0 likes
  • 343 Views
  • 0 replies
  • 0 likes

Playlists screen constantly refreshing

Under Your Music the Playlists screen is constantly reloading to the point that it is unusable. This started happening with the most recent update for both myself and my wife. If you go the Playlists page it shows a placeholder row for each playlist ...

  • Casual Listener
  • Under Your Music the Playlists screen is constantly reloading to the point that it is unusable. This started happening with the most recent update for both myself and my wife.  If you go the Pla...
  • TheSco0b
  • Casual Listener
  • 3653 Views
  • 10 replies
  • 1 likes
  • 3653 Views
  • 10 replies
  • 1 likes

HELP- Web Player Problems

Some times (the most of times) I open the app on my galaxy s4 active or my galaxy note 8.0 and the sesions estar over again, and my playlist that where abailavles offline, appear only for onlin, and got to start downlodaing again.! what can I do!!!

  • Newbie
  • Some times (the most of times) I open the app on my galaxy s4 active or my galaxy note 8.0 and the sesions estar over again, and my playlist that where abailavles offline, appear only for onlin, and ...
  • Peter__
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Streaming on other devices

This morning I was listening to Spotify on my Android phone.When my wife tried to start listening on her Android phone her song started on my device and she didn´t hear anything on hers. Earlier the same problem have resulted in that spotify stops on...

  • Newbie
  • This morning I was listening to Spotify on my Android phone. When my wife tried to start listening on her Android phone her song started on my device and she didn´t hear anything on hers. Earlier ...
  • Peter__
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Repeat Only One Song...and One song Only.

Alrighty, I have been reading all the posts about how to find the repeat button. I found it but it doesn't seem to be working for me. So I play a song. tap the album cover and then click repeat. I would normally think that doing this would cause spot...

  • Newbie
  • Alrighty, I have been reading all the posts about how to find the repeat button.  I found it but it doesn't seem to be working for me.  So I play a song.  tap the album cover and then ...
  • Feimitsu
  • Casual Listener
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Can't move data to sd card.

Hey everyone, i'm having trouble moving the spotify offline data. I've tried installing the old version and changing the directory to my external sd, but when i go into spotify and download a playlist, it still downloads to my internal storage. Any h...

  • Music Fan
  • Hey everyone, i'm having trouble moving the spotify offline data. I've tried installing the old version and changing the directory to my external sd, but when i go into spotify and download a playlis...
  • Mjiacik
  • Regular
  • 14058 Views
  • 4 replies
  • 0 likes
  • 14058 Views
  • 4 replies
  • 0 likes

Solved!! Trying to log in from a different country

Hi. I use spotify from Turkey. It has newly entered our borders. I normally use spotify from my samsung tablet. But lately when i try to login it gives me.an error saying "trying to login from a different country" (i dont know if this is the exact me...

  • Regular
  • Hi. I use spotify from Turkey. It has newly entered our borders. I normally use spotify from my samsung tablet. But lately when i try to login it gives me.an error saying "trying to login from a diff...
  • Sareban
  • Regular
  • 2835 Views
  • 8 replies
  • 0 likes
  • 2835 Views
  • 8 replies
  • 0 likes