Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375518 Views

541 replies

34 likes

Account
Free
  • 375518 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7532 Views

0 replies

7 likes

  • 7532 Views
  • 0 replies
  • 7 likes

Spotimote won't show local files in the playlists

Hey, I am a Spotify Premium user. I just downloaded Spotimote and it works just fine. I am not to play local files that are part of my playlists though. Is there any way around this?

Casual Listener

Hey, I am a Spotify Premium user. I just downloaded Spotimote and it works just fine. I am not to play local files that are part of my playlists though. Is there any way around this?

297 Views

0 replies

0 likes

  • 297 Views
  • 0 replies
  • 0 likes

Solved!! rearrange order of tracks in a playlist

Is it possible to rearrange the order of tracks on my android phone? I can do it on my desktop but not my phone or tablet.

Newbie

Is it possible to rearrange the order of tracks on my android phone? I can do it on my desktop but not my phone or tablet.

Merik

Community Legend

562 Views

1 replies

0 likes

  • 562 Views
  • 1 replies
  • 0 likes

selecting album from playing track doesnt always show the related album :/

hi all, ive noticed this a few times - select album from the dots button when playing a track and it tends to give a list of albums rather than the related album i realise that sometimes there wont be an album maybe, but it should say so in this case...

Visitor

hi all,   ive noticed this a few times - select album from the dots button when playing a track and it tends to give a list of albums rather than the related album 😕 i realise that someti...

187 Views

0 replies

0 likes

  • 187 Views
  • 0 replies
  • 0 likes

all the songs of the artists that i follow missing

in my android version 4.1.2, all the songs that i had saved are missing. In my windows version they are there....what can i do?

Casual Listener

in my android version 4.1.2, all the songs that i had saved are missing. In my windows version they are there....what can i do?

kbrooksc

Community Legend

441 Views

5 replies

0 likes

  • 441 Views
  • 5 replies
  • 0 likes

black screen

Sony Xperia Z1 upgraded spotify a couple of months ago ever since then I get a black screen have re installed Desktop works fine but I use it mainly for music in the car Really I am paying for premium and cant use it I am about to cancel my subscript...

Newbie

Sony Xperia Z1 upgraded spotify a couple of months ago ever since then I get a black screen have re installed Desktop works fine but I use it mainly for music in the car   Really I a...

kbrooksc

Community Legend

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Track not available/clean queue after Spotify restart

HTC M8. Latest version of Spotify (Premium). A number of albums downloaded locally ok - and they play ok, once added to the queue. If I pause Spotify and switch to other Android apps, at some point Spotify gets killed by the Android (typical for Andr...

Regular

HTC M8. Latest version of Spotify (Premium). A number of albums downloaded locally ok - and they play ok, once added to the queue.   If I pause Spotify and switch to other Android apps, at s...

308 Views

0 replies

0 likes

  • 308 Views
  • 0 replies
  • 0 likes

I am not able to add music to "my music"

I am not able to add music to "my music" anymore in my android. I select the "+" burton, but the song doesn't appear in "my music" and when I search it again, it is not saved in any playlist. Is there a limit?

Newbie

I am not able to add music to "my music" anymore in my android. I select the "+" burton, but the song doesn't appear in "my music" and when I search it again, it is not saved in any playlist. Is the...

Kyleb

Casual Listener

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't install

Hi. I have tried to install spotify to my Samsung xcover2 from play and manually. Ether way it wont install, saying not enough space. Phones internal storage is 532 mb / 1,18 Gt so it has plenty of room avaible. Clearing cache and ram and re-booting ...

Regular

Hi.   I have tried to install spotify to my Samsung xcover2 from play and manually. Ether way it wont install, saying not enough space. Phones internal storage is 532 mb / 1,18 Gt so it has ...

Daniel

Community Legend

8428 Views

13 replies

0 likes

  • 8428 Views
  • 13 replies
  • 0 likes

All of the songs and albums from, "my music," we're deleted!

Not sure how or why this happened but all of a sudden there was nothing there. I have yet to check if this is also prevalent on my computer or not and I won't be able to do so until sometime tomorrow. Any help is appreciated, thanks.

Casual Listener

Not sure how or why this happened but all of a sudden there was nothing there. I have yet to check if this is also prevalent on my computer or not and I won't be able to do so until sometime tomorrow...

goopydudest

Casual Listener

481 Views

4 replies

0 likes

  • 481 Views
  • 4 replies
  • 0 likes

No SD card found - We found nowhere we would store your data

I have a galaxy s3 running Android 4.4.2. When I download the Spotify app from the play store it gives me this error. If I reboot the phone and try to reload the app it just crashes. If I go through all the troubleshooting steps, (Clear Cache, Uninst...

Newbie

I have a galaxy s3 running Android 4.4.2.   When I download the Spotify app from the play store it gives me this error. If I reboot the phone and try to reload the app it just crashes. If I ...

Joe

Community Legend

427 Views

2 replies

0 likes

  • 427 Views
  • 2 replies
  • 0 likes

Playlists won't show up

I put together a few playlists on my iPhone and made sure they were available offline but I cannot download them on my iPod, they don't even show up in my playlists section...any solutions?

Newbie

I put together a few playlists on my iPhone and made sure they were available offline but I cannot download them on my iPod, they don't even show up in my playlists section...any solutions?

SupaCui

Newbie

844 Views

1 replies

0 likes

  • 844 Views
  • 1 replies
  • 0 likes

You are not logged in issue

Hello, I have trouble Witherspoon spotify. I had à free premium accourt and it worked good. But non i am disconnected directly few seconds after being logged. The image is say "you are not logged in". I am on android With an HTC m8, i have tried in W...

Casual Listener

Hello, I have trouble Witherspoon spotify. I had à free premium accourt and it worked good. But non i am disconnected directly few seconds after being logged. The image is say "you are not logg...

Rems

Casual Listener

1692 Views

4 replies

0 likes

Android
log in issues
  • 1692 Views
  • 4 replies
  • 0 likes

alles verwijderen

Hallo, Kan iemand mij helpen? Ben onlangs overgegaan van kpn naar hi met een nieuw spotify abonnement. Om dit te activeren moet ik echter mijn huidige abonnement compleet verwijderen. Kan op de site wel vinden dat ik op "alles verwijderen" moet drukk...

Newbie

Hallo,  Kan iemand mij helpen? Ben onlangs overgegaan van kpn naar hi met een nieuw spotify abonnement. Om dit te activeren moet ik echter mijn huidige abonnement compleet verwijderen. Kan op ...

bzite

Roadie

588 Views

1 replies

0 likes

  • 588 Views
  • 1 replies
  • 0 likes

email address linked to spotify account

Hi, i signed up for premium this week and dont know the email address that is linked to spotify. my spotify account has upgraded to premium so thats fine but i cannot find the email address that i would get a confirmation email to. i have tried to lo...

Newbie

Hi, i signed up for premium this week and dont know the email address that is linked to spotify. my spotify account has upgraded to premium so thats fine but i cannot find the email address that i wo...

Daniel

Community Legend

2763 Views

2 replies

0 likes

  • 2763 Views
  • 2 replies
  • 0 likes

Deleting songs from Android

Hi I am new at this spotify thing so apologies if question is stupid! I have an S3 mini - I don't really use playlist section just download songs into library and listen from there. As i have an s3 mini storage is already gone. I have tried to delete...

Newbie

Hi I am new at this spotify thing so apologies if question is stupid! I have an S3 mini - I don't really use playlist section just download songs into library and listen from there. As i have an s3 m...

Daniel

Community Legend

697 Views

1 replies

0 likes

  • 697 Views
  • 1 replies
  • 0 likes

Audio skips in standby mode

Hello there.In Samsung Galaxy Note 2 with Android 4.4.2 sound skips any 1-2 minutes.Any solutions?Thanks and best regards

Music Fan

Hello there. In Samsung Galaxy Note 2 with Android 4.4.2 sound skips any 1-2 minutes. Any solutions? Thanks and best regards

ultradj83

Music Fan

866 Views

4 replies

0 likes

  • 866 Views
  • 4 replies
  • 0 likes

Solved!! Where has genre-based radio gone?

Since 'Radio' has been removed from the menu (and has now moved to 'Stations' under 'My Music'), how do you start a genre-based radio station?

Roadie

Since 'Radio' has been removed from the menu (and has now moved to 'Stations' under 'My Music'), how do you start a genre-based radio station?

voice_of_reason

Roadie

4635 Views

3 replies

0 likes

  • 4635 Views
  • 3 replies
  • 0 likes

Android distortion issue playback

Hi When I play a song on my htc one m8 the sound is very distorted with quiet vocals and heavy bass lines making the music unlistenable.I am a long time user of spotify premium and wondering what could be wrong. It's not an EQ problem. Any help will ...

Newbie

Hi When I play a song on my htc one m8 the sound is very distorted with quiet vocals and heavy bass lines making the music unlistenable. I am a long time user of spotify premium and wondering ...

Daniel

Community Legend

1435 Views

1 replies

0 likes

  • 1435 Views
  • 1 replies
  • 0 likes

I use spotify trial on my phone and it skips alot...what do i do?

When i start playing music from spotify, it starts to skip almost every 10 seconds...i dont know what to do!!! Please Help Me!!!

Newbie

When i start playing music from spotify, it starts to skip almost every 10 seconds...i dont know what to do!!! Please Help Me!!!

Daniel

Community Legend

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

adding music but won't show up???

So when I'm in the "discover" tab I'll click the little plus icon and it will turn to a green check but when I go to my music the song isn't there and then I'll go back to the discover tab and it will be a grey plus again like I never added it ?!?! I...

Newbie

So when I'm in the "discover" tab I'll click the little plus icon and it will turn to a green check but when I go to my music the song isn't there and then I'll go back to the discover tab and it wil...

dinomight

Spotify Star

678 Views

1 replies

0 likes

  • 678 Views
  • 1 replies
  • 0 likes