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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6049 Views

0 replies

7 likes

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Audio effects don't work for offline personal tracks

I have a Moto G running pretty much stock Android 4.4.2, The audio effects option (standard Android equalizer settings) works fine when streaming tracks but if I play my own content (music not available on Spotify and synced from a PC) then the audio...

Casual Listener

I have a Moto G running pretty much stock Android 4.4.2, The audio effects option (standard Android equalizer settings) works fine when streaming tracks but if I play my own content (music not availa...

257 Views

0 replies

0 likes

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Unsubscribing until this is fixed

About a month ago, Spotify began persistently crashing on mobile every time I'd use it. The only way for it to function would be to reset my phone, and then MAYBE it'd work. When it did work, it would constantly tell me I didn't have enough space to ...

Newbie

About a month ago, Spotify began persistently crashing on mobile every time I'd use it. The only way for it to function would be to reset my phone, and then MAYBE it'd work. When it did work, it woul...

262 Views

0 replies

0 likes

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Spotify startet automatisch und weist auf fehlende SD-Karte hin (Android 4.4.2)

Halloseit dem letzten Update startet Spotify automatisch bei Systemstart und weist auf fehlende SD-Karte hin. Eine SD-Karte war von Anfang an vorhanden und Autostart möchte ich nicht. Kann mir bitte jemand helfen?Grüße,Amarok

Casual Listener

Hallo seit dem letzten Update startet Spotify automatisch bei Systemstart und weist auf fehlende SD-Karte hin. Eine SD-Karte war von Anfang an vorhanden und Autostart möchte ich nicht. Kann mir bitt...

Amarok

Casual Listener

2171 Views

6 replies

0 likes

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Samsung galaxy S3 mini spotify airplay

Hi, I have a samsung galaxy s3 mini and having some problems with spotify connect. I've got a sony SA-NS510 and can't play music from my mobile phone on that music box while my father with his Iphone can do it . I hope you have an answer for me.

Newbie

Hi, I have a samsung galaxy s3 mini and having some problems with spotify connect. I've got a sony SA-NS510 and can't play music from my mobile phone on that music box while my father with his Iphone...

Baroninkjet

Roadie

1240 Views

2 replies

0 likes

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Solved!! spotify playing problems

Having the same issue!!!!! Please fix it!

Casual Listener

Having the same issue!!!!! Please fix it!

shagera

Casual Listener

549 Views

4 replies

0 likes

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Playback Constantly Mutes

Hi all, I am having a problem with playback on my Android device. It started late last week but corrected itself pretty quickly so I thought nothing of it, but today it's back and makes my phone completely unusable for listening to my music. I have t...

Visitor

Hi all,   I am having a problem with playback on my Android device. It started late last week but corrected itself pretty quickly so I thought nothing of it, but today it's back and makes my...

785 Views

0 replies

0 likes

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Preview not available when sharing in Google Plus

I can't share in Google Plus any of my playlists or single tracks using my android phone. It prompts a message stating that a preview is not available but I can post a comment. Anyone experiencing this issue? Posted using the Spotify Community app by...

Gig Goer

I can't share in Google Plus any of my playlists or single tracks using my android phone. It prompts a message stating that a preview is not available but I can post a comment. Anyone experiencing th...

MoodySince1969

Gig Goer

644 Views

4 replies

0 likes

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Premium User: Filter more useful than Shuffle

I have seen quite a bit of discussion about this issue but can find no specific directions for removing or hiding this button on an Android. [Mine is an LG G2.] As a premium subscriber, as others have stated, while Shuffle may be nice once in a very ...

Casual Listener

I have seen quite a bit of discussion about this issue but can find no specific directions for removing or hiding this button on an Android.  [Mine is an LG G2.]     As a premium s...

brienmizell

Casual Listener

428 Views

2 replies

0 likes

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Solved!! song timer

This might have been covered already, but I couldn't find anything in search. I recently switched from iPhone to android, and couldn't be happier. The one problem I have with the Android app is that I prefer to have the app show how many seconds are ...

Casual Listener

This might have been covered already, but I couldn't find anything in search. I recently switched from iPhone to android, and couldn't be happier. The one problem I have with the Android app is ...

Marco

Community Legend

1236 Views

2 replies

0 likes

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  • 0 likes

"no internet connection"

Spotify on my phone keeps saying i have no internet connection since a couple of days (not in wifi or in 4g). Reinstalled, removed all downloaded songs from my phone, multiple reboots did not help. Is this a known issue since the new update or is thi...

Regular

Spotify on my phone keeps saying i have no internet connection since a couple of days (not in wifi or in 4g). Reinstalled, removed all downloaded songs from my phone, multiple reboots did not help. ...

Eldorado

Music Fan

1496 Views

2 replies

0 likes

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Chromecast support

Are there plans to support the chromecast? I know there are alternativs... But i would ask about official chromecast support

Newbie

Are there plans to support the chromecast? I know there are alternativs... But i would ask about official chromecast support

Mingyi_Zhen

Newbie

543 Views

2 replies

1 likes

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Solved!! Cannot download Spotify Playlist!

Hello! Is there any way to download an entire Spotify playlist for offline use? Right now I have to move each individual song from a Spotify playlist to one of my own playlists. Is there an easier way to do this? If not, why does Spotify not allow th...

Newbie

Hello!   Is there any way to download an entire Spotify playlist for offline use? Right now I have to move each individual song from a Spotify playlist to one of my own playlists. Is there a...

Peter__

Community Legend

866 Views

2 replies

0 likes

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Solved!! offline playslists aren't available after going online

Hi, Everytime when I turn off the offline mode on one of my phones (Samsung Galaxy S3 and S3 mini), all the playlists which I had downloaded, aren't 'available offline' anymore. So I have to download them all again. This problem occurs since the last...

Casual Listener

Hi, Everytime when I turn off the offline mode on one of my phones (Samsung Galaxy S3 and S3 mini), all the playlists which I had downloaded, aren't 'available offline' anymore. So I have to downlo...

irisyoung

Casual Listener

435 Views

2 replies

0 likes

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Downloaded songs disappearing

I am still having this issue, My SD card filled up again, and my phone did, Where is the fix? this issue is not solved, since you people don't know what you are doing

Roadie

I am still having this issue, My SD card filled up again, and my phone did, Where is the fix? this issue is not solved, since you people don't know what you are doing

Peter__

Community Legend

369 Views

1 replies

0 likes

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Spotify turns itself down, even when sound is fully maxed...

Spotify turns itself down, even when sound is fully maxed - on my mobile phone, Android Kit kat 4.4.3 - this JUST started, i pay for premium, and this makes it unlistenable, due to me liking loud music I’ve had to move over to Pandora. Please take a ...

Regular

Spotify turns itself down, even when sound is fully maxed - on my mobile phone, Android Kit kat 4.4.3 - this JUST started, i pay for premium, and this makes it unlistenable, due to me liking loud mus...

Zeuse

Regular

916 Views

7 replies

0 likes

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Some songs play without sound

Hi all, I'm pretty new with spotify and I'd like your help with a problem. My spotify android app wont play some songs... that is: it says it's playing, but there is no sound. When I try to pause, it just stops and goes back to the beginning. When I ...

Casual Listener

Hi all,   I'm pretty new with spotify and I'd like your help with a problem. My spotify android app wont play some songs... that is: it says it's playing, but there is no sound. When I try t...

huddlestond

Regular

1333 Views

11 replies

0 likes

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Spotify consistently refreshing playlist

Hello,I have an issue with Spotify on my new Samsung S4: it keeps repeatedly refreshing my playlist while on shuffle if I pause it to do something else. It's irritating as it basically means I can't listen to a playlist right the way through and end ...

Newbie

Hello, I have an issue with Spotify on my new Samsung S4: it keeps repeatedly refreshing my playlist while on shuffle if I pause it to do something else. It's irritating as it basically means I ca...

Peter__

Community Legend

1019 Views

1 replies

0 likes

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Android 4.4.2

since I install android last update 4.4.2 n my xperia z, spotify doesn't work anymore! I tried to reinstall it but it don't change anything!

Newbie

since I install android last update 4.4.2 n my xperia z, spotify doesn't work anymore! I tried to reinstall it but it don't change anything!

Rhiannonberk

Newbie

2396 Views

4 replies

0 likes

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Lock screen widget shows previous (outdated) track.

The background album cover image is updated though. Pressing power twice (display off then on) triggers an update and the display is correct again.

Regular

The background album cover image is updated though. Pressing power twice (display off then on) triggers an update and the display is correct again.

duff89

Newbie

1122 Views

6 replies

0 likes

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Deleting Playlist on Mobile

If I delete a playlist on Spotify mobile, will it be deleted from Spotify on my desktop/other mobile? Thank you.

Newbie

If I delete a playlist on Spotify mobile, will it be deleted from Spotify on my desktop/other mobile? Thank you.

Peter__

Community Legend

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes